Service Delivery Lead

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for a Service Delivery Lead to support their banking APAC network infrastructure portfolio.

Responsibilities:

- Lead the APAC network infrastructure team

- Manage the lifecycle of network components, from planning to decommissioning

- Lead contract negotiations and manage relationships with network service providers and hardware vendors

- Identify and mitigate risks, including security vulnerabilities and service disruptions

- Drive initiatives to enhance network performance, reliability, and security

Requirements:

- Proven working experience in network support and service delivery

- Familiar with capacity planning and management

Additional Information:

- Location: HarbourFront

- Working hours: Monday to Friday, 9 am to 6 pm.

- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.

- Start off as a 1-year contract with 2 months' notice period.

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Responsibilities:

You will be performing the following scope of work for a system or a family of systems for the key client:

1. Service Management
2. Configuration Management
3. Incident Management
4. IT Security Management
5. IT Security Compliance & QA Management

The following are the activities in each scope of work:

Service Management

• Monitor and report on the SLA/KPI of the in-scope systems, grouped under the System Family, to the client
• Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
• Monitor and update client on operation concern and/or compliance matters and propose resolution.
• Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
• Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
• Review reports from Operations & Support (O&S) project teams within the System Family
• Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
• Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
• Prepare Management plan and submit compilation to the Client annually

IT Configuration Management

• Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and end-points) records maintained and updated by Client appointed Asset Officer.
• Maintain oversight and review the Obsolescence at System Family Level.
• Prepare and submit report to Client

Incident Management

• Lead investigation and resolution of incident
• Conduct root cause analysis and recommend improvement solution for recurrent incident to Client

IT Security Management

• Schedule security scan for identified systems according to policies and verify all vulnerability rectifications are satisfactorily performed.
• Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.
• Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.
• Escalate and/or seek Client’s acceptance and approval of assessed risks.

IT Security Compliance & QA Management

• Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.
• Declare, review and report compliance status to SMO head office annually.
• During audit exercise, work with stakeholders to provide responses and evidence to auditors or compliance related declarations.
• Provide a Rectification Plan on any gaps found.
• Provide rectification plan for issues arising from audit.
• Seek waiver on compliance whenever it is justifiable.
• Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up-to-date for audit and review purposes.
• Work with Client on system enhancement required for policy changes and audit requirements.

The ideal profile should have / be:

• Degree in Information Systems, Computer Science or equivalent
• More than 5 years of IT project management experience and at least 10 years of IT experience
• Familiar with Software Development Life Cycle (SDLC)
• Experience in IT business analysis techniques
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
• Able to lead, develop and maintain respectful and trusting relationship
• Working experience with both Microsoft Exchange (2013/2016) and Active Directory in an enterprise environment, including in depth familiarity with Windows Server (2012/2016), Skype for business 2015 and related technologies.
• Knowledge of Microsoft Outlook client support, SMTP mail routing, DNS, OWA is a must.
• At least 3-5 years’ hands-on deployment and support experience in server infrastructure for Microsoft Active Directory, Exchange 2013/2016/2019, Skype for business.
• Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment.

Responsibilities:

• Lead the Facilities Management (FM) team in full scope of FM hard and soft services
• Responsible for communicating department facility-related activities and projects to management
• Lead, plan and manage preventive, corrective and maintenance work schedules for the mall
• Review and monitor term contracts for all building services installations and facilities’ services
• Ensure compliance with the safety and statutory requirements for the mall and operations
• Budgeting and managing expenses for all operational and capital expenditure works including monitoring of procurement administration and control for compliance
• Monitor and analyse the monthly utilities consumption trend to manage energy and water usage
• Track, monitor and chase down completion of work stages to ensure timely completion and compliance of house rules at all stages of the design, sub-division and fit-out works
• Maintain policies and procedures for the building operations, maintenance, administration, and management
• Prepare monthly management report, building circulars and approval papers
• Supervise and monitor staff, consultants and contractors on all projects assigned to ensure on-time completion and deliverables based on KPIs
• Attend and investigate critical issues/projects for follow up rectification

Requirements:

• Degree/ Diploma in Mechanical/ Electrical Engineering or equivalent
• Minimum 5 years of relevant experience in Real Estate, Facilities Operations Management
• Possess hands-on experience in Facilities Management, Project and Maintenance Operations include ACMV, Electrical and Fire Protection services
• Must be well-versed and experienced with good technical competency in M&E matters
• Candidate should possess Senior/ FSM certificate
• Candidate with certification in GMM/ GMFM has an added advantage
• Independent with good leadership traits and lead by example
• Hands on ability to lead the team on everyday operations and projects
• Ability to multi-task, an eye for details and perform under tight timeline
• A strategic thinker with strong analytical skills and critical path planning ability
• Positive disposition, resourceful and a team player
• Excellent interpersonal and communication skills

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team

• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence

• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives

• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs

• Implementing new sales plans

• Present sales, revenue and expenses reports and realistic forecasts to the management team

• Identify emerging markets and market shifts while being fully aware of new products and competition status

• Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field

• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets

• Committed to continuous education through workshops, seminars and conferences

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization

• Proven ability to drive the sales process from plan to close

• Strong business sense and industry expertise

• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.

• The ability to understand and follow company policies and procedures.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.

• Analyzing market trends and preparing forecasts.

• Generating new business leads.

• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door

• Deploy successful marketing campaigns and own their implementation from ideation to execution

• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

• Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

• Build strategic relationships and partner with key industry players, agencies and vendors

• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

• Oversee and approve marketing material, from website banners to hard copy brochures and case studies

• Measure and report on the performance of marketing campaigns, gain insight and assess against goals

• Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

• A Bachelor’s degree in marketing, business or any other relevant field

• Sound understanding of marketing fundamentals and tactics

• Creative thinking and problem-solving ability

• Leadership and project management skills

• Knowledge of digital marketing and social media marketing strategies

• Excellent verbal and non-verbal communication skills

• Proficiency with marketing tools and software

• Proficient in marketing research and statistical analysis

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Havas Singapore is looking for an IT Manager, who will be responsible for managing all resources and activities related with IT Infrastructure to support our business and office in Singapore.

Excellent communication, interpersonal skills, good initiative, task management and prioritisation are the key factors to be successful in this role.

PRIMARY RESPONSIBILITES

• Ensure IT Infrastructure resources are available to the business, according to SLA agreed with the business side.
• Lead local IT team to perform and manage IT operation at its best on daily basis.
• Provide user support through IT helpdesk management and ticketing system, define proper prioritization and monitor issue handling and troubleshooting KPI.
• Act as local Information Security Officer to adhere to ISO27001:2022 certification requirements.
• Ensure the implementation of Global & Regional IT policies and procedures, including socialization and education to all stakeholders (users, executives, vendors, customers)
• Lead and manage IT projects with proper project management methodology
• Manage IT vendors in professional manners, transparent communication and compliance.
• Manage local VMs and Data Center under the perimeter of Singapore.
• Work closely with HR team for employee onboarding/offboarding, including top management special technical assistance if required.
• Manage local IT Budget and actual realization, and good coordination with Finance team.
• Provide regular report and proactively update of local IT projects status & operational, including escalation of issues on timely manner, to IT Director, SEA and CIO, APAC.
• Proactively identify areas for continuous improvement related with IT system and services.
• Adhere and promote compliance within IT department at all times.

REQUIREMENTS:

Qualifications:

• Minimum of a Bachelor Degree in Information Technology or engineering related fields from a reputable university.

Experience:

• Minimum 4 years solid IT Infra technical experience and 2 years as Manager level.

Technical Skills:

• Extensive capabilities in troubleshooting Windows & Mac based OS, including M365.
• MS Intune, Jamf Pro, Meraki, LAN/WAN management, DC management.
• Project Management

Personal Attributes:

• High standard level of communication with impact through verbal or written.
• Good initiative and ability to convert idea into concrete proposal and action plans.
• Good analytical thinking and problem-solving skills, ability to work systematically.
• Have positive mindset and self-motivated.

*Kindly note that only shortlisted candidates will be contacted.*

About Havas

Founded in 1835 in Paris, France, Havas is one of the world’s largest communications groups. At Havas, we believe that companies have a key role to play in solving the biggest challenges our world faces today – and every day we strive to operate responsibly for ourselves and our stakeholders. We operate under the vision and mission to make a meaningful difference to brands, businesses, and people.

We employ 20,000 people in more than 100 countries, adopting a fully integrated model through our 60+ Havas Villages around the world – the Havas Village offers a truly unique proposition, where cross discipline teams work together, ensuring agility and a seamless experience for our clients.

About Havas Singapore

Within our Singapore Village is a network of business units including Havas Media, Arena Media, Havas Play, and BLKJ Havas, offering services across media, social, PR, and creative. Since 2015, we’ve had an unbroken streak of Agency of the Year (AOTY) wins across disciplines, including Integrated Marketing AOTY, Media AOTY, Specialist AOTY, and PR AOTY.

We are also committed to building a diverse culture where our people can grow, thrive, and feel that they belong. We are also committed to building a diverse culture where our people can grow, thrive, and feel that they belong. In 2023 and 2024, we've won Best Agency Culture at Marketing Interactive’s Agency of the Year Awards, and are a Great Place To Work® Certified™ agency.

Here at Havas, we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.

About the Role

As a Regional Product Manager for X STAR, you will be responsible for overseeing the standardization and alignment of servicing and collection processes across multiple markets in SEA jurisdictions. You will leverage your deep expertise in this area to ensure efficient operations, customer satisfaction, and effective risk management.

Job Responsibilities

• Drive the standardization of loan servicing and collection processes across the region, ensuring consistency in policies, procedures, and systems.
• Provide expert guidance on servicing and collection best practices, risk management strategies, and regulatory compliance.
• Identify opportunities to improve the efficiency and effectiveness of loan processes, reduce operational costs and enhance customer experience.
• Oversee the implementation of technology solutions to support servicing and collection operations, including customer portals, automated collection systems, and data analytics tools.
• Conduct UAT and live verification to ensure the quality of the system delivery.
• Develop and implement strategies to mitigate credit risk and manage delinquent accounts effectively.
• Track the performance of loan servicing and collection operations across the region and identify areas for improvement.
• Collaborate with local country product managers to ensure alignment with regional strategies and address market-specific needs.
• Liase with group stakeholders to make sure the products are delivered.
• Liaise with developers based in China for development and delivery of loan servicing and collection features and systems.

Requirements

• Bachelor's degree in Business Administration, Finance, Economics, or related field.
• Minimum 3 years of experience in loan servicing and collection, preferably in a regional or global role.
• Deep understanding of loan servicing and collection processes, including customer communication, lending products life cycle, payment processing, delinquency management, and recovery strategies.
• Experience in digital banking or fintech.
• Knowledge of Agile methodologies and Waterfall.
• Proven track record of driving process standardization and optimization.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, including the ability to effectively communicate in English and Mandarin.
• Ability to work effectively in a cross-functional and multicultural environment.

Implementation Manager

Do you want to work as an Implementation Manager delivering customer focused solutions?

About us

We are Thredd, formerly Global Processing Services. Thredd sits at the heart of the global payments revolution, processing billions of transactions annually across 44 countries for the world’s leading FinTechs, digital banks, and embedded finance providers. We are certified by Mastercard and Visa to process and manage any credit, debit or pre-paid card transaction globally. We enable the emerging payments industry to deliver breakthrough innovations through a unique combination of proprietary technology, its people and partners.

About the role

The Implementation Manager will be responsible for delivering customer focused solutions from requirements definition, building and integration, testing, go live and hand over to support functions. You will own the delivery of a portfolio of new and existing client projects and programmes through all of stages mentioned above.

You will work closely with colleagues, clients and third parties (issuers, schemes, card bureaus and suppliers) to document and agree requirements, document proposed configuration to meet those requirements, identify ways to phase delivery to aid the client in realising revenue, configure our platform accordingly, assist in their integration using Thredd infrastructure and API’s and test cards and products to ensure they work as expected.

What you will be doing

· Building and managing relationships with all parties involved in implementation delivery

· Managing and delivering a portfolio of client projects and programmes

· Working with clients to capture requirements, identifying potential gaps and solutions, documenting these, producing product setup forms and ensuring they are reviewed and approved

· Guiding clients and managing expectations on delivery timescales (including options to phase delivery), potential common hold-ups and associated ways to mitigate them

· Providing guidance to clients and third parties on integration with us

· Configuring our platform in both test and production environments

· Performing final “pavement testing” to confirm end-to-end configuration is correct and working as expected, and rectifying any identified issues

· Providing a smooth and effective hand over to the Operations and Account Management functions post implementation

· Creating and maintain a Thredd implementation plan including milestones, tasks, responsibilities and dependencies

· Scheduling regular progress calls with clients and third parties

· Advising on impact of potential challenges and delays as well as offering workarounds

· Ensuring all documentation is produced is of a high quality

· Identifying and managing risks and issues, and delivering owned tasks and actions

· Liaising with product and technical teams, raising JIRA tickets as necessary

· Analysing and where necessary, escalating issues found during implementations to identify short-term fixes and long-term solutions

· Ensuring internal reporting systems are kept up to date

· Contributing to and delivering own internal continual improvement initiatives

· Maintaining internal documentation

· Acting as first line technical support and troubleshooting where issues are found

· Building deeper knowledge of the industry, business product and system capabilities

What you will bring

· Proven experience working in an Implementation role delivering focused solutions

· Fluent in English and 1 local languane

· Experience working in the payment industry and with card schemes would be desirable but not essential

· Proven project management skills

· Experience with JIRA and Salesforce – Desirable

· Strong communication skills with internal and external stakeholders

· Client facing and experience working with third-parties

· The ability to deliver multiple projects in parallel

Additional Information:

We employ a hybrid working model so you would be required to work from the Singapore office 50% of the time. Thredd operates in a secure environment and all candidates will be credit and background checked to the extent permitted by law. Work location is at 168 Robinson Road Capital Tower.

Responsibilities:

• Approach potential customers, build and maintain own specific relationship maps for your territory, incorporating both existing relationships and aspirational contacts.
• Manage current customer expectations while expanding reach and depth within the assigned territory.
• Negotiate favorable pricing and business terms with large commercial enterprises by emphasizing value and ROI.
• Demonstrate resourcefulness when tackling challenges that defy easy solution.
• Have intuitive sense of necessary steps to close deals and secure customer validation.
• Identify a comprehensive set of business drivers behind every opportunity.
• Ensure high forecasting accuracy and consistency
• Exhibit strong ambition to grow the business as a leader in the country, demonstrating high efficiency and motivation for career success.

Requirements:

• Posseses over 5 years of closing experience, with a blend of field sales in mid-market and enterprise segments, specializing in the Telecom and FSI sectors within the IT industry, as well as Government, Manufacturing, Retail and Transportation sectors.
• Previous experience with vendors or system integrators are added value.
• Sales experience in the software industry, with a preference for ITSM, ITOM, Cloud, Saas, BI, ITOPs, CRM/ERP sales experience.
• ITIL certificate is plus point.
• A strategic thinker who is proactive, goal-driven, and results-oriented.

Relationship Manager

About The Company

Sing Investments & Finance Limited has 60 years of lending experience in the financing arena in Singapore. Our core activities include the acceptance of fixed and saving deposits from the public as well as the provision of loans and credit facilities to individuals and corporations, particularly the Small and Medium Enterprises (SMEs) in Singapore. The relationships that have been built over the years have earned us the reputation as one of Singapore's trusted finance companies. We are seeking dynamic individuals to grow with us and to continue building relationships with our valued customers.

We are looking for motivated individuals with the experience and/or aptitude to grow our customer base. You will be expected to:

• Acquire and build a strong network of SME customers and boutique developers for loan products and credit facilities. For auto loan products, being familiar with Block Discounting, Floor Stock and Direct facilities would be advantageous.
• Develop new portfolios while increasing its profitability through cross-selling and referrals
• Achieve individual sales revenue and loan targets
• Analyse financial statements and structure credit facilities to ensure good credit quality
• Possess strong understanding of financial compliance and regulatory requirements

Requirements:

• Min Diploma level
• At least 2 years of relevant experience in a lending environment and working knowledge of mortgage loans in property development and/ land & construction loans
• Preferably with an established network of business contacts especially in the SME sector or tie-up with loan/ mortgage brokers. Strong ability to source and generate leads independently
• Good understanding of financial analysis is preferred
• Good writing, communication and interpersonal skills
• A self-starter and team player

*Corporate rank and remuneration will commensurate with experience. Only shortlisted candidates will be notified.

The company is seeking an experienced Project Manager with extensive experience in managing complex, large-scale projects from the ground up to completion. We are looking for a passionate and detail-oriented self-starter who has excellent communication, stakeholder and requirements management skills, and possesses a strong commitment to deliver end-to-end solutions according to stipulated deadlines.

Responsibilities (as Project Manager)

• Work with stakeholders to determine and define project scope and objectives
• Planning, overseeing, and leading projects to ensure they are completed in a timely fashion within stipulated deadlines
• Estimate resources needed to reach objectives and manage resources effectively and efficiently
• Develop and manage the necessary project documentation (e.g. project plans, schedules, reports, etc.)
• Manage relationships with clients and stakeholders, both internal and external
• Monitor progress and adjust strategy as needed to ensure the project meets deadlines
• Provide regular project updates about strategy, adjustments, and progress
• Optimise and improve processes and the overall approach where necessary
• Support production rollouts on an as-needed basis

Basic Qualifications

• Bachelor's degree in Computer Science, or a related field
• At least 1 year of project management and related experience
• Agile experience is a must
• Experience in managing large-scale projects throughout the full life cycle
• Experience with mobile, responsive and cross-platform applications is a strong advantage
• Experience with designing and delivering enterprise-level software is a strong advantage
• Experience in business process management or improvement is an advantage
• Project Management Professional (PMP) certification preferred
• Scrum Master certification (CSM/PSM) preferred
• Familiarity with tools, methodologies, and best practices for both project management and business analysis
• Proven ability to complete projects according to scope, budget, and timelines
• Strong ability to multi-task and manage various project elements simultaneously
• Proven capability to manage relationships with a diverse range of clients and stakeholders
• Strong interpersonal, communication (verbal and written) and conflict resolution skills
• Proven ability to solve problems creatively and improve processes
• Excellent analytical skills, well-organised, and with a keen eye for detail

-Develop and oversee financial plans, budgets, and forecasts in alignment with the organization's strategic goals and objectives. Analyze financial data and trends to provide insights and recommendations for improving financial performance.

-Prepare and analyze financial reports, including income statements, balance sheets, cash flow statements, and variance analysis. Ensure compliance with accounting standards and regulatory requirements.

-Identify financial risks and develop strategies to mitigate them. This may involve assessing market risks, credit risks, liquidity risks, and operational risks, and implementing risk management practices and controls.

-Manage the organization's investment portfolio, including evaluating investment opportunities, conducting financial analysis, and making recommendations for investment decisions. Monitor investment performance and adjust strategies as needed.

-Implement and maintain internal controls to safeguard assets, prevent fraud, and ensure the accuracy and reliability of financial information. Develop and enforce financial policies and procedures to maintain compliance and mitigate risks.

-Analyze costs and expenses to identify opportunities for cost reduction and efficiency improvements. Develop cost management strategies and monitor cost performance against budgetary targets.

-Provide financial insights and recommendations to support strategic decision-making and business planning. Collaborate with senior management to develop long-term financial strategies and initiatives.

• Maintain, drive, supervise and implement robust technical standards, systems and processes
• Plan technical deliverables to meet project’s requirements within allocated budget and schedule.
• Plan & collaborate across different application teams to manage technical dependencies of the solution
• Plan, monitor and manage risks/issues related to technical delivery
• Liase with Development Manager in managing application teams to build the enhancements
• Liase with Test Manager to ensure completion of System Integration Testing ,User Acceptance Testing and application security testing with quality results
• Escalate issues that impacts project schedule on timely basis and propose resolutions
• Experience in service-oriented technologies
• Good understanding and experience in software development cycle
• Good problem solving, analytical, synthesis, system thinking and solutioning skills
• Strong negotiation skills and vendor management skills

About the Team

Our Customer Success team at OpenAI is dedicated to partnering with our customers to help them embrace AI through the adoption of ChatGPT Enterprise and OpenAI API. Our customers span a diverse range of industries and maturity levels, from early-stage startups to established global enterprises. We see every interaction as an opportunity to inspire and accelerate each company or individual on their AI journey.

About the Role

We are looking for a Customer Success Manager to work directly with our largest and most strategic customers. You will be key to the success of our customers, driving adoption and ensuring they derive value from ChatGPT Enterprise and OpenAI API. Your responsibilities will include understanding customer needs and providing an excellent experience. You will collaborate closely with Sales, Product, Marketing, Partnerships, and Engineering teams.

The ideal candidate will have a proven track record of managing and growing Fortune 500 accounts, delivering strategic advice, and driving customer success. You should understand the motivations, business drivers, strategic goals, and desired outcomes of large enterprise customers (typically 1-3). You will lead cross-functional teams to explore new ways our platform can differentiate them in the market.

This is a remote role based in Singapore.

In this Role, You Will:

• Work with Fortune 500/Global 2000 organizations to bring ChatGPT Enterprise to large global customers.
• Create and implement customer success plans that outline goals, challenges, KPIs, and timelines.
• Strategize and execute initiatives to provide an exceptional customer experience.
• Manage the relationship with Product for large customers who are pushing the product's limits.
• Collaborate with the Partnerships team on strategies and models involving third parties and system integrators.
• Serve as an AI thought leader, combining industry expertise to drive the adoption of transformative technology, and share insights with the Customer Success team.
• Conduct use case development and enablement sessions across regions and business lines.
• Collect and share customer feedback with internal teams to inform product planning.
• Work closely with Sales to ensure seamless handoffs between pre-sale and post-sale processes.
• Proactively address potential risks to renewals or user churn and work with internal teams to resolve issues.
• Foster customer advocacy and facilitate customer testimonials and case studies.
• Travel approximately 15% of the time to nurture strong relationships and better understand customer goals.

You’ll Thrive in This Role If You:

• Have 8+ years of experience in customer success (or similar roles), preferably with technical enterprise products.
• Have 5+ years managing relationships with large, global, complex organizations.
• Have experience working with global 1000 Enterprise customers and managing success programs across multiple stakeholders.
• Are skilled at building deep relationships within complex, matrixed organizations.
• Have served as a thought leader with your customers.
• Possess exceptional presentation and communication skills, especially with executives and leaders.
• Can identify product pain points and customer challenges.
• Have a humble attitude, a strong desire to help others, and a commitment to continuous learning.
• Are highly motivated, with excellent problem-solving skills and the ability to manage multiple projects effectively.
• Are personally committed to fostering the safe and ethical development of AI.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of AI capabilities while focusing on safety and human needs. Our mission requires us to embrace diverse perspectives, voices, and experiences from all parts of the world.

We are an equal-opportunity employer and do not discriminate based on race, religion, nationality, gender, sexual orientation, age, veteran status, disability, or any other legally protected status.

For US-Based Candidates:
We will consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance.

We are committed to providing reasonable accommodations to applicants with disabilities. Requests for accommodations can be made via this link.

Privacy and Equal Opportunity:
For more information about our policies, please refer to the OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement and OpenAI Global Applicant Privacy Policy.

At OpenAI, we believe AI can help tackle global challenges, and we are committed to ensuring the benefits of AI are shared widely. Join us in shaping the future of technology.

Understanding the organization's business goals and objectives, and ensuring that IT initiatives are aligned with these goals.

Assisting in the development of business cases for IT projects, outlining the expected benefits, costs, and risks associated with each initiative.

Collaborating with senior management to allocate resources, including budget, staff, and technology, to support prioritized IT initiatives.

Identifying and mitigating risks associated with IT projects and investments, and advising senior management on risk management strategies.

Effectively communicating the value proposition of IT initiatives to senior management, including the potential benefits to the organization and how they align with business objectives.

Monitoring the progress of investments, and providing regular updates to senior management on key milestones, challenges, and successes.

1. Client Relationship Management: Building and maintaining strong relationships with clients, understanding their needs, and ensuring that the team delivers value.

2. Project Leadership: Overseeing project execution, ensuring that it stays on track, meets deadlines, and adheres to the DTAS’s quality standards.

3. Project Team Management: Leading a team of consultants during project execution, providing guidance, mentorship, and support during project execution.

4. Problem Solving: Collaborating with clients and team members to identify key issues, provide recommendations, and design and implement solutions.

5. Communication: Proficiency in English is required, Effectively communicating findings, recommendations, and project status to clients and stakeholders through presentations and reports.

6. Business Development: Identifying opportunities for follow-up work or new projects with existing clients and contributing to proposals for new engagements.

7. Strategic Insight: Leveraging PTC solutions/industry knowledge/analytical skills to provide insights and recommendations that drive client success.

Requirements:

• Bachelor Degree holder or above
• 5 years or above PLM (Product Lifecycle Management) project service delivery management and service business development exp.
• Fluent in English, if can speak Thai would be a great plus.

We are looking for a self-driven and experienced Finance Manager or Senior Finance Manager for one of our shipping clients. This role oversees the financial operations of the company and its subsidiaries, managing reporting, compliance, cash flow, and audits. It ensures the preparation of accurate financial statements, supports banking and credit processes, and provides analysis for senior management. The ideal candidate should hold ACCA or CA certifications and have at least 5 years of relevant experience.

Key Responsibilities:

• Manage the financial operations of the organization and its regional entities.
• Lead and oversee a team of accountants.
• Ensure the timely and accurate preparation of management accounts and financial reports.
• Oversee balance sheet reconciliations, ensuring they are completed and reviewed within deadlines.
• Prepare annual financial statements for designated entities.
• Act as the main liaison for statutory and internal audits.
• Ensure compliance with applicable regulatory requirements.
• Monitor and manage cash flow to facilitate timely payments.
• Oversee submissions for credit lines and financing facilities.
• Collaborate with internal stakeholders, including Treasury, and maintain banking relationships.
• Provide support to relevant teams, including operations, credit, and legal.
• Conduct performance evaluations and offer constructive feedback to team members.
• Develop ad-hoc analyses and reports for leadership as required.
• Undertake additional responsibilities as assigned.

Qualifications:

• A bachelor’s degree in Finance, Accountancy, Business Administration, Economics, or a related discipline; advanced qualifications such as ACCA or CA are highly desirable.
• 5-7 years of relevant professional experience.
• Familiarity with Microsoft Dynamics is a plus.
• Demonstrated expertise in financial planning, budgeting, forecasting, and reporting.
• Strong leadership skills with the ability to effectively manage and mentor a finance team.

To apply, please send your CV to [email protected] .

We regret that only shortlisted candidates will be notified. Thank you for your understanding!

About us

A member of Crowe Global, a top-10 accounting network, Crowe Singapore is an award-winning firm that leverages its core strengths in audit, tax and accounting to provide a full suite of professional services, serving the needs of start-ups, small and medium enterprises, public-listed entities, multinational corporations and financial institutions.

Job Description:

• Review Singapore corporate and individual income tax returns and computations and other tax-related statutory filings;
• Assist clients to manage tax controversies such as responding to tax authority’s queries;
• Leading a team in meeting all corporate, individual tax compliance and other tax-related statutory filing deadlines;
• Develop tax solutions and provide effective tax compliance and advisory services to clients;
• Participate in domestic and international tax consulting projects and follow up on all tax related matters through implementation; and
• Provide coaching and training to junior tax staff.

Requirements:

• Possess at least a Bachelor’s Degree in relevant discipline - Accounting, Tax or Business or ACCA;
• Minimum 6 years of experience in corporate and individual tax advisory and compliance, preferably with an international accounting firm;
• At least an Accredited Tax Practitioner (Income Tax) with the Singapore Chartered Tax Professionals is preferred;

Interested candidates, please send in your detailed resume and transcripts, indicating reason(s) for leaving past and current employment, last drawn and expected salary and your availability to:

Human Resource Department
Crowe Horwath First Trust

[email protected]

• All deliverables and correspondence be written in readily comprehensible English Language.

• The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as required.

Pre-requisites

• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.

• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.

• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

• Experience in Situational Management to provide Ad-hoc instructions to the team.

• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.

• Experience in managing Complaints, identify training needs and coaching SD agents.

• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

SECTION A: POSITION SUMMARY

- Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12 Able to front Service Desk to stakeholders for clarification and enquiries.

We are pleased to have a vacancy for the position of Project Manager;

Responsibilities/Duties:

• Project management, coordination, implementation, execution, control and completion of specific projects.
• Assemble, coordinate project staff and provide direction and support to project team.
• Delegate tasks and responsibilities to appropriate personnel.
• Manage project resource allocation.
• Plan and schedule project timelines.
• Constantly monitor and report on progress of the project to all stakeholders.
• Present reports defining project progress, problems and solutions.
• Implement and manage project changes and interventions to achieve project output.
• Identify and resolve issues and conflicts within the project team.
• Develop and deliver progress reports, proposals, requirements documentation and presentations.
• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
• Coach, mentor, motivate and supervise project team members and contractors and influence them to take positive action and accountability for their assigned work.
• Attend site meeting and liaise with site staff, supervisors, foremen and suppliers.
• Adhoc assignments.

Job Specifications/Requirements;

• 3 to 5 years of working experience in related industry with relevant site experience.
• Must have working experience in LTA works building MRT tracks.
• Must have comprehension for written or verbal graphic instructions.
• Must possess good troubleshooting skills and excellent problem solving skills.
• Must be a good monitor and decision maker.
• Good team player and customer-focused with excellent communication skills.
• Able to work independently with minimum supervision and under pressure.
• Must be self-motivated.
• Must be able to read drawings.

Suitable candidates will have the opportunity to work in island-wide projects.

Job Resoibsibilities

• Build and maintain client relationships and act as primary fund administration client relationship manager for fund accounting and other related services
• Be actively involved in business development to pitch for new client engagements
• Set up the fund administrative services workflow and best practices, including evaluation of any fund accounting software where necessary
• To handle all fund accounting activities which includes periodic financial statements, partner allocations, NAV calculations, annual reporting requirement, and capital activity statements etc
• Assist in investor reporting, partner capital account statements, capital calls, distribution, equalization notices and client reporting are prepared and disseminated correctly
• To provide support in multiple asset classes and funds
• Develop strong business relationships with both internal and external stakeholder including fund managers, investors, auditors, tax agents etc
• Other ah-hoc administrative duties

Job Requirements

• Degree in Accountancy, ACCA, CA or professional qualifications
• Minimum 5 to 10 years of relevant experience (preferably in fund houses and fund administrators)
• Strong knowledge of report standards including IFRS, SFRS and RAP 7.
• Positive attitude with great communication skills, meticulous, analytical and the ability to work effectively in a team.
• Individuals who are detail-oriented, comfortable and meticulous to figures and driven to meet deadlines.

· Independent and highly organized Project Designer with minimum 3 years of experience in Luxury Residential, Hospitality and F&B Interior design.

· Work closely and reports to Project Director. Able to follow through projects from start to completion.

· Minimum 3 years of experience in project and site coordination.

· To work closely with the team, as well as with other consultants (architect, engineer, lighting designer) and client.

· Strong in technical details, able to check through shop drawings.

· Able to plan internal work schedule as well as project schedule.

· A good team player, communicator, self-motivated and meticulous in details.

· Bilingual (Good command of English and Mandarin is a essential, to handle enquiry from Chinese speaking client and supplier from China).

· Proficient in Autocad, Photoshop & MS office

· Enjoy travelling for work (In Asia)

· Available in short notice.

· Singaporean / PR are welcome.

Job Responsibilities:

• Maintain and strengthen relationships with existing mining companies and suppliers across various categories.
• Oversee procurement of imported Iron Ore and other related commodities.
• Identify and explore new business opportunities within the iron ore sector.
• Collect and analyze market data on Iron Ore to inform business decisions.
• Develop and execute effective sourcing strategies to expand the supplier base for Iron Ore.
• Collaborate with the Iron Ore sales and marketing teams to gather market intelligence, providing insights to the research team for trading strategy development.
• Negotiate contracts with clients, ensuring favorable terms for both parties.
• Coordinate with sales and freight teams to ensure smooth operations.
• Perform any other ad-hoc tasks as assigned by management.

Job Requirements:

• Bachelor’s degree or higher, preferably in international trade, business, or a related field.
• At least 3 years of experience in trade operations, particularly in the import and export of commodities. Overseas work experience is an advantage.
• Familiarity with Iron Ore procurement, sales, and logistics is a plus.
• Strong communication, negotiation, and interpersonal skills.
• Proactive, responsible, and able to work well in a team environment.
• Proven experience in commodity procurement.
• Able to work under pressure with a positive, flexible attitude.
• Honest, with a strong ethical approach to work.
• Excellent communication skill.

About the company:

I am excited to be representing a renowned company specializing in the development and execution of high-quality trade fairs and industry events.

The team is seeking a enthusiastic sales manager to be responsible for maximizing revenue through both existing and new customer relationships, ensuring customer satisfaction and long-term growth.

Key responsibilities:

• Manage assigned key accounts, cultivating strong relationships with stakeholders through a consultative approach.
• Achieve and exceed revenue targets for both shows and personal goals by identifying and developing new sales opportunities into long-term relationships.
• Conduct thorough market research.
• Work closely with internal teams and attend events to ensure client satisfaction, address concerns, and contribute to show features and special projects.

Requirements:

• 3 to 5 years of experience in B2B sponsorship and exhibition sales.
• Experience in contract management, proposal writing, and CRM usage.
• Ability to cross-sell and upsell opportunities, identify new business leads, and cultivate strong client relationships.

If this sparks at interest for you, drop me a message / apply!

EA License No.: R22109322

Agency License No.: 11C4388