Overview

The Project Manager, Regulatory Affairs, plays a pivotal role in driving APACMed's Regulatory Affairs (RA) agenda across the Asia-Pacific region. The position involves managing complex RA initiatives, fostering collaboration among stakeholders, and ensuring the successful delivery of high-impact projects aligned with the association’s strategic goals. This role requires a proactive mindset, and the ability to navigate and influence policies that enhance patient access to innovative medical technologies.

Key Responsibilities

Committee Agenda and Leadership:

• Lead the development and execution of the RA Committee's agenda, ensuring alignment with APACMed’s broader strategic priorities.
• Spearhead workstreams and initiatives within the RA Committee’s purview, from inception to completion.
• Collaborate with senior members to define project objectives and craft actionable plans to deliver measurable outcomes.

Stakeholder Engagement and Collaboration:

• Build and maintain relationships with key stakeholders, including regulators, policymakers, healthcare providers, and industry leaders, to advance committee goals.
• Serve as a primary liaison between APACMed members and external partners to ensure alignment and effective communication.

Policy Advocacy and Regulatory Harmonization:

• Lead the drafting of position papers, advocacy materials, and white papers to address regulatory gaps and opportunities.
• Represent APACMed in regulatory discussions to advocate for harmonized, patient-focused regulatory practices across the region.

Project Management:

• Manage multiple RA initiatives simultaneously, ensuring that timelines and deliverables are met with precision.
• Oversee project budgets, milestones, and stakeholder expectations to drive successful outcomes.
• Provide operational support for key APACMed regulatory initiatives, including SaMD, e-labeling, and post-market surveillance.

Event Planning and Coordination:

• Organize and execute RA-focused workshops, roundtables, and forums, managing all aspects of event logistics, speaker engagement, and post-event documentation.
• Develop summary reports and insights from events to share with stakeholders and members.

Regulatory Intelligence and Analysis:

• Monitor and analyze regulatory developments across APAC markets, compiling insights to inform strategic priorities.
• Provide actionable recommendations to the RA Committee and APACMed leadership based on trends and emerging issues.

Qualifications and Skills

Educational Background:

Advanced degree in Biomedical Sciences, Medical Sciences, Regulatory Affairs, Public Health, Health Policy, or a related medical/scientific discipline.

Experience:

• Minimum of 5 years of professional experience in regulatory affairs, policy advocacy, healthcare strategy, or a related field, with a preference for regional roles in the MedTech or broader healthcare industry.
• Candidates with regulatory affairs experience or a background in medical sciences/consultancy are encouraged to apply.
• Proven track record of managing cross-functional projects and engaging with diverse stakeholder groups.

Skills and Competencies:

• Strong project management and organizational skills, with an ability to juggle multiple priorities in a fast-paced environment.
• Exceptional analytical and writing capabilities to produce high-quality policy documents and reports.
• Excellent communication and presentation skills, with the ability to articulate complex regulatory concepts clearly and concisely.
• Knowledge of global and regional regulatory frameworks in MedTech, including SaMD and e-labeling.
• Proficiency in Microsoft Office tools, project management software, and data visualization platforms.

Personal Attributes:

• Independent and self-motivated, with a strong sense of accountability.
• Collaborative team player who can work effectively across cultures and organizational hierarchies.
• Proactive problem solver with meticulous attention to detail.

Working at APACMed

This position offers unique opportunities to work closely with senior leaders from the world’s largest MedTech companies, as well as regulators and stakeholders across the region. The role provides exceptional visibility within the industry, fostering professional growth and meaningful impact in shaping the regulatory landscape in APAC.

DIGITAL COMMUNICATIONS MANAGER

POSITION: DIGITAL COMMUNICATIONS MANAGER (FULL TIME)

Award-winning medical device startup (GyroGear.co) has a single opening for an experienced Digital Communications Manager at our Singapore office. We are developing intelligent wearable devices to stabilise hand tremors for 200 million people globally.

The Digital Communications Manager will lead and support initiatives that amplify GyroGear’s mission, strengthen brand visibility, and engage key stakeholders. This role requires a proactive, organized, and creative individual who can communicate effectively, plan and coordinate outreach activities, and ensure GyroGear’s story resonates with the right audiences.

For more information about GyroGear and the GyroGlove please visit www.gyrogear.co.

• BBC One Show Intro (Apr 2018) - https://vimeo.com/269487349/fc7ef6c621
• User evaluation with patient (Mar 2019) - https://vimeo.com/330355695/30e5070965
• Reuters AI Summit cover (Jun 2019) - https://vimeo.com/342811081

RESPONSIBILITIES:

We are looking for a Digital Communications Manager whose responsibilities include, but are not limited to:

1. Digital Strategy Development and Execution

• Develop and implement a cohesive digital communications strategy aligned with GyroGear’s mission, vision, and growth goals.
• Create and manage digital campaigns to enhance brand awareness, drive engagement, and support online sales initiatives.
• Collaborate closely with the E-Commerce Manager to align communications and marketing strategies with e-commerce goals.
• Manage the digital marketing budget, ensuring ROI-driven initiatives.

2. Public Relations and Media Outreach

• Write and distribute impactful press releases to highlight milestones, partnerships, and new developments.
• Build and maintain relationships with media outlets, journalists, and influencers to amplify GyroGear’s story.
• Act as the primary point of contact for media inquiries, ensuring professional and timely responses.
• Stay ahead of media trends to position GyroGear effectively within the healthcare and technology sectors.

3. Content Creation and Collaboration

• Work hand in hand with the design team to develop engaging content for GyroGear’s website, blog, newsletters, and social media platforms.
• Coordinate with the Online Sales Manager to produce marketing materials that drive conversions and align with sales strategies.
• Ensure consistent branding and messaging across all content and platforms, maintaining alignment with GyroGear’s identity.

4. Social Media and Online Presence

• Manage GyroGear’s social media platforms (LinkedIn, Twitter, Instagram, Facebook, etc.), ensuring timely, impactful, and sales-aligned posts.
• Monitor and analyze social media performance, leveraging data-driven insights to refine strategies.
• Engage with online communities to build relationships and foster advocacy.

5. Analytics and Reporting

• Track and report on key performance metrics (KPIs) for digital and PR campaigns, including media reach, conversions, and engagement rates.
• Use analytics tools (e.g., Google Analytics, HubSpot, Hootsuite) to evaluate the effectiveness of campaigns and optimize strategies.

6. Stakeholder and Team Collaboration

• Partner with the Online Sales Manager to create synergy between digital communications and e-commerce efforts.
• Liaise with external partners, including PR agencies and content creators, for flawless campaign execution.
  • Mentor and train team members on digital communications and PR best practices and trends.

7. Innovation and Trends

• Stay informed on industry trends, new platforms, and emerging technologies to keep GyroGear’s digital strategy innovative.
• Experiment with creative approaches to reach untapped audiences and maximize impact.

QUALIFICATIONS:

1. Education and Experience

• Bachelor’s degree in Communications, Marketing, Public Relations, Digital Media, or a related field (Master’s preferred).
• 5+ years of experience in digital communications, PR, and e-commerce marketing, preferably in the healthcare, technology, or startup sectors.
• Proven success in managing digital campaigns and growing media and online presence.

2. Skills and Competencies

• Exceptional written and verbal communication skills with a flair for storytelling and audience engagement.
• Expertise in press release creation, media relations, and public speaking.
• Strong experience in collaborating with sales teams to align communication strategies with revenue goals.
• Proficiency in CMS, social media platforms, analytics tools, and marketing software.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

3. Personality and Attributes

• A creative thinker with a data-driven approach to problem-solving.
• A collaborative team player who thrives in a dynamic and innovative environment.
• Passionate about making a meaningful impact through technology, storytelling, and public relations.

Get to Know the Team

The Group Marketplace team supports country teams in managing driver supply, pricing, marketplace strategy, product rollouts, and special projects. We often work with large datasets, deriving insights to create actionable solutions. There is minimal bureaucracy, allowing a quick turnaround from insights to decisions and execution.

Get to Know the Role

We are looking for a Manager, Deliveries Marketplace who will report into the Regional Head of Deliveries Marketplace. You will be based in an onsite at Grab Singapore office with minimal travel (5 - 10%). You will manage the Singapore Deliveries marketplace (GrabFood, GrabMart, and GrabExpress) and support regional special projects aimed at improving the economics and efficiency of our services.

The Critical Tasks You Will Perform

You will:

• Manage pricing strategies to drive revenue, growth, and cost optimisation for the Singapore Deliveries business.
• Design and iterate delivery-partner incentives to optimise acquisition and retention.
• Develop and implement strategies to enhance delivery speed, reduce costs, and improve customer satisfaction.
• Manage fulfilment-related functions like batching and allocation to increase efficiency and service quality.
• Collaborate with product managers to influence product design and facilitate feature rollouts, focusing on configuration settings.
• Work with business unit leads to align business strategy with marketplace strategy.
• Analyse metrics to pinpoint areas for improvement and implement necessary changes.

What Essential Skills You Will Need

• You have at least 4 years of experience creating pricing strategies in achieving goals.
• You can design and iterate delivery-partner incentives that improve acquisition and retention. You can develop strategies to enhance efficiency and customer satisfaction.
• You are proficient in managing batching, allocation, and other fulfilment-related functions to improve service quality.
• You have experience working with product managers to influence product roll out new features.
• You can analyse metrics using tools such as SQL to identify improvement areas.
• You can collaborate with department leads to translate business strategy into marketplace strategy.
• You can perform complex functions in Excel/ Gsheets for maintaining complex spreadsheets.

Responsibilities

• Responsible in developing and executing a partnership and channel strategy aligned with the company’s objectives as well as Serve as the primary liaison for partners, ensuring alignment with company goals.
• In charge of building and maintaining strong relationships with key partners, vendors and channels, ensuring successful collaboration.
• In Charge of providing training, support, and resources to enable partners to effectively sell and support the company’s products.
• Taking charge of setting and monitoring performance metrics for partnership and channel activities, including revenue targets, market penetration, and partner satisfaction.
• Developing and managing a channel program to drive sales through partners and resellers, particularly in China, Taiwan, Japan, Malaysia and other regions.
• Generate new business opportunities locally and internationally to fuel sales pipeline for our Company. Frequent long overseas trips will be frequent with short notice.
• Work closely with marketing teams to ensure smooth execution of partnership initiatives as well as collaborate with the product development team to drive consumer’s experiences enhancement and improvements.
• Responsible for setting and monitoring performance metrics for partnership and channel activities, including revenue targets, market penetration, and partner satisfaction.
• Represent local and overseas industry events, conferences, and meetings with international key partners.
• Consistently meet or exceed KPI.

Requirements

• Tertiary education relevant disciplines
• At least 10 years of relevant working experiences in business development, partnership, and channel in the Technology/software industry
• Willingness to travel very frequently with short notice.
• Excellent verbal communication skill to connect with international clients
• High energy and positive attitude

Centre manager's main duty is to ensure smooth running of daily classes at the school. Other duties include:

In-charge of daily staffing and class scheduling.

Handle customers' enquiries and requests through email and phone and social media.

Operation of online school management system.

Issuing of invoices and collection of fees.

Generate weekly and monthly reports for director.

Organise marketing activities to generate sales.

COMPANY DESCRIPTION

Incorporated in September 1992, Call Lade Enterprises Pte Ltd provides labour contracting services and container handling services to PSA. With a workforce of over 500 employees, Call Lade Enterprises is currently one of the leading service providing firms in the industry. We also supply manpower to other reputable companies, including Jurong Port Pte Ltd and ST Engineering.

RESPONSIBILITIES

Job Description:

• Drive prime mover trucks to transport shipping containers from container ships to designated locations within the PSA Pasir Panjang terminal

Job Requirements:

• Candidates with no experience are welcomed!

• PSLE pass in English

• Bonus points for candidates who possess a Singapore Class 3/4 driving licence (We offer sponsorship for Class 3 driving licences.)

• Safety-conscious and have a good driving record without significant violations oraccidents

• Good physical health to handle shift schedules and working outdoors

• Day Shift: 7.30am - 7.30pm (meal break included)• Night Shift: 7.30pm - 7.30am (meal break included)

• Candidates may choose any preferred shift (Day/Night/Rotating)

• Flexible rostering can be arranged (subject to operational needs)

Still unsure? You can contact (message or call) +65 8035 8901 to arrange to speak to our friendly careeradvisors!

• PSLE pass in English

Highlights:

• High Salary with Attractive Bonus Package (Bond Completion & Year-end Bonus)
• Service Bonus Up to $10k For Class 3, 4 or 5 Driving license Holder
• No Experience Required; Training and Certification Provided
• Evergreen Industry with Job Security
• Opportunities for Growth/Career Progression (supervisory positions available)
• Supportive and Compassionate Management Team

The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional user experience. In order to do this, the candidate will develop, strengthen and lead an effective technical service team, ensuring and maintaining high quality of standards.

Responsibilities

• Drives sustainable annual growth of service business.
• Supports field service engineers in resolving technical issues, workflow enhancement and career growth.
• Improves quality of service operations and delivery.
• Supervises service jobs, monitors service contract take-up rate, analyzes market trends and customer feedback to make strategic decisions.
• Enforces service team's faithful adherence to quality protocols, observance of local and international regulations.

Daily operations include:

• Builds positive team engagement to align with corporate objectives.
• Identifies and assigns team members for upskilling or other skill developments which are required in the jobs.
• Assists scheduling and job assignments to engineers, ensuring optimized deployment of resources according to each month's requirements.
• Highlights significant technical issues for the attention of the management.
• Motivates service team members to encourage customers to sign up for service contracts.
• Prepares and submits monthly reports for revenue, operations and technical matters to the management.

Requirements

• At least a bachelor's degree in engineering / chemistry / science.
• At least 2 years of experience in leadership/manager roles with direct subordinates. Familiar with performance appraisal and evaluation for promotion.
• Good hands-on attitude with track record in positive customer feedback.
• Good at managing team dynamics and operational challenges, able to resolve issues without escalation.
• Good verbal and written communication skills in situational reporting in English.
• Able to perform data analysis using Excel Pivot / Power BI to make strategic decisions.
• Possesses a logical thinking approach to analyze technical issues, be proactive and diligent in resolving challenges.
• Embraces (KAIZEN) philosophy with a strong desire to always improve work processes and decisive in execution.

We regret that only shortlisted candidates will be contacted.

Fujitsu is seeking an experienced IT Operations Manager (EUC) to oversee and manage our end-user computing environment. The ideal candidate will ensure the smooth operation of IT services, support end-user needs, and drive continuous improvement in our IT infrastructure.

Key Responsibilities:

• Asset Management: Oversee the tracking and management of IT assets, ensuring accurate inventory and lifecycle management.
• Automation: Identify opportunities for automation to improve efficiency and reduce manual tasks within IT operations.
• Support Services: Lead the IT support team to provide timely and effective support to end users, ensuring high levels of customer satisfaction.
• Project Management: Plan and execute IT projects, including system upgrades, new technology implementations, and process improvements.
• Vendor Management: Coordinate with external vendors for procurement, maintenance, and support of IT equipment and services.
• Compliance: Ensure compliance with IT policies, procedures, and regulatory requirements.
• Training and Development: Provide training and development opportunities for the IT support team to enhance their skills and knowledge.
• ITIL Practices: Implement and adhere to ITIL best practices for IT service management, ensuring consistent and efficient service delivery.

Qualifications:

• Education: Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Experience: Minimum of 5 years of experience in IT operations, with at least 2 years in a managerial role.
• Technical Skills: Proficiency in managing end-user computing environments, including hardware, software, and network systems.
• Leadership Skills: Strong leadership and team management skills, with the ability to motivate and guide a team.
• Problem-Solving: Excellent problem-solving skills and the ability to troubleshoot complex IT issues.
• Communication: Strong communication skills, with the ability to explain technical concepts to non-technical users.
• Certifications: Relevant certifications such as ITIL, CompTIA A+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.

Preferred Skills:

• Experience with asset management tools and practices.
• Knowledge of automation tools and techniques.

COMPANY DESCRIPTION

Incorporated in September 1992, Call Lade Enterprises Pte Ltd provides labour contracting services and container handling services to PSA. With a workforce of over 500 employees, Call Lade Enterprises is currently one of the leading service providing firms in the industry. We also supply manpower to other reputable companies, including Jurong Port Pte Ltd and ST Engineering.

RESPONSIBILITIES

Job Descriptions:

• Transport shipping containers from one port to another (i.e. Keppel Terminal, Brani Terminal, Pasir Panjang Terminal and Tuas Terminal)

• Ensure that the IGH truck is clean and in serviceable operating conditions• Practice safe driving habits in compliance with PSA and public traffic rules

Job Requirements:

• Able to speak and write simple English

• Possess a Singapore Class 4/5 driving license

• Familiar with Singapore's road network and traffic

• Preferably 1 year of experience driving Class 4 trailer-trucks

• Good physical health to handle shift schedules and working outdoors

• Ability to work Night Shift (7.30pm to 7.30am) is an advantage

Highlights:

• High Salary with Attractive Bonus Package (Service Bonus Up to $10,000 for experienced Port Driver)

• Evergreen Industry with Job Security

• Opportunities for Growth/Career Progression (supervisory positions available)

• Supportive and Compassionate Management Team

You can contact (message or call) +65 8035 8901 to arrange to speak to our friendly career advisors!

Position purpose

Part of The Global Distribution team, the Area Asia Pacific GBU Pharma Channel Manager is responsible for developing and executing the GBU business plans that align with our corporate channel strategy involving the Outbound Channel. The “Outbound” objective is to profitably increase Roquette market share through the expansion and growth of our dealer network(s) in the region and improve the Distribution Management productivity. He participates to the on/off boarding of Distributors, to the transfer of some customer to Distributors and to the definition of Distribution rules, methods and tools. To be fully integrated to the GBU and implement it sales policy. This position steer and execute all daily operational sales targets (Prices, Volume, Budget, etc…).

Key accountabilities

Be the Roquette ambassador for external preferred distributors

Develop and Implement

• Manage and lead Distributors as an external sales force
• Ensure profitable growth through distributor network
• Define yearly budget, sales objectives and specific growth targets for Distributors
• Develop Sales and marketing programs dedicated to Distribution, in a close liaison with marketing and technical developer teams
• Define and negotiate contracts, and follow through the execution process
• Participate to internal processes designed to improve the support of our channel business
• Establish new relationships that focus on Roquette’s new market segments
• Integrate partners from strategic acquisitions
• Participate to the training of the regional sales force on our distributor partners
• Organize and lead Quarterly Business Review with Distributors
• Perform impact analysis and ROI on contracts and major sales initiatives
• Create and update a business review dashboard for dealers, vendors, business plans, and strategies
• Incorporate top opportunities from our distributors into the Sales Funnel
• Gain access to end-user data of our partners for market transparency (sell-through or zip code or ship-to analysis)
• Monitor dealer and vendor sales performance by channel
• Monitor sales programs dedicated to distributors and activities
• Participate of the development of metrics for both inbound and outbound channel performance, such as volume, sales, and profit
• Make end-user sales calls jointly with our distribution partners
• Work with dealers to implement sales programs
• Work closely with all internal stakeholders

Countries to be managed through Preferred Distributor

Indonesia, Malaysia, Myanmar, Singapore, Indonesia, Thailand, Australia, New Zealand, Taiwan, Philippines, Vietnam.

Required Competencies, Education and Experience

Essential and Critical Skills:

• High level of accuracy and attention to details
• Ability to collaborate with others in fast paced, action oriented, collaborative environment
• Excellent time management, communication, decision making, presentation, and organizational skills
• Strong analytical capability and aptitude for working with numbers
• Demonstrate skills in Microsoft Office Suite
• Negotiation and leadership skills to manage distributors as an external sales force.
• Demonstrate customer centricity by prioritizing customer perspective in business decisions and service practices.
• Build partnerships and working collaboratively with teams to meet shared objectives.

Education:

Degree (e.g. bachelor’s degree or local equivalent)

Experience:

Experience in Sales and Distribution management at chemical Pharma supplier/ affinity to Roquette Industry type. Requires business negotiation, marketing, and program/project management experience (5 years minimum)

Work Environment:

This job operates remotely (home office) and occasionally in a professional office environment.

Position Type/Expected Hours of Work:

Full-time position

Travel:

Ability to travel: 30%

About the Team:

• The ShopeePay R&D team is a cross-regional international team, located in Shenzhen, Indonesia and Singapore R&D centers.
• Among our members are not only technical masters from major domestic manufacturers, but also top talents from world-renowned companies and universities.
• ShopeePay, a subsidiary of Sea Group, is a mature Payment service and the foundation of Seamoney, providing the integrated/stable platform for various financial products or scenarios, aiming to provide one-stop user experience as a top payment ecosystem.
• Backed by Shopee's e-commerce business, ShopeePay business grew fast and became the leading payment provider in multiple markets of Southeast Asia. We have reached cooperation with several financial institutions to provide stable and secure payment services for tens of millions of merchants and hundreds of millions of C-end users.
• We are committed to creating the best payment experience for managing and transferring funds, providing users with more and more flexible choices when receiving and paying in Southeast Asia/South America, and restructuring the payment life of the local people.
• Join us and become a team manager of ShopeePay to develop and build a scalable distributed payment system. You will gain a lot of opportunities for technological growth while changing the global payment landscape.

Job Description:

• Leading the team, such as payments, wallets, acquiring, transtractions, security, etc in Southeast Asia and other regions.
• Develop security, high reliability and complex transaction systems for financial business; handle concurrent processing scenarios with smooth user experience.
• Defining flexible and adaptable system function modules and deployment schemes for different business scenarios, physical environments and regulatory requirements in multiple regions in Southeast Asia.
• Monitor the results and quality of the different software solutions and projects implemented in the organization.
• Oversee the development of Proof-of-Concept/ solutions and provide technical expertise on the development of software and platform features, ensuring that appropriate security and risk factors are considered.
• Responsible for guiding the team members in the project, tackling the technical difficulties of the project, and ensuring the delivery time and quality.

Requirements:

• Bachelor degree or above of Computer Science or Information Technology, more than 7-10 years of backend development experience, more than 1 year of team management experience;
• Proficiency in at least one of Golang/Python/C++/Java; proficient in common data structures, algorithms and multi-threading technology;
• Familiar with MySQL/Oracle and other database and common performance optimization methods, familiar with middleware components such as Redis, HBase, Kafka;
• Familiar with distributed architecture; familiar with microservice frameworks such as K8S; familiar with network protocols such as TCP/HTTPS; familiar with data exchange formats such as XML/JSON/ProtoBuf;
• Experience in financial system development is preferred, and experience in high-concurrency system development is preferred.

JOB SUMMARY:

As the Assistant Warehouse Manager, you need to oversee the efficient flow of goods within the warehouse. Your primary objective will be to optimize inventory management, streamline processes, and ensure the seamless movement of the inventory throughout the warehouse. By implementing innovative strategies, and inspiring a team of warehouse professionals, you will play a critical role in our company's growth and success.

JOB RESPONSIBILITIES:

1. Inventory Management

• Develop and execute comprehensive inventory control strategies to minimize stock discrepancies, shrinkage, and obsolescence.

• Monitor stock levels, conduct regular audits, and collaborate with procurement and production teams to ensure optimal inventory levels are maintained.

• Utilize inventory management systems to track and report on inventory accuracy, product movements, and cycle counts.

• Prepare reports on inventory levels, stock movements, and other warehouse-related metrics.

2. Operational Excellence

• Design and implement efficient warehouse layout and workflow processes to maximize space utilization and improve productivity.

• Continuously identify areas for improvement, devise and implement innovative solutions, and monitor key performance indicators (KPIs) to drive operational excellence.

• Collaborate with cross-functional teams to ensure timely and accurate order fulfillment, including picking, packing, and shipping.

• Create solutions and value-added services to meet customer's current logistics requirements.

• Develop and implement cost-saving strategies to improve warehouse efficiency and reduce operational costs.

3. Team Leadership

• Lead, coach, and inspire a team of warehouse personnel, providing guidance and support to achieve operational targets.

• Foster a culture of teamwork, safety, and continuous improvement through effective communication, training programs, and performance evaluations.

• Plan and manage staffing levels, schedule resources, and allocate tasks to ensure optimal productivity and operational coverage.

4. Health and Safety

• Promote a safe working environment by enforcing compliance with all health and safety regulations, conducting regular safety inspections, and implementing corrective measures as necessary.

• Collaborate with the safety committee to develop and execute safety training programs and ensure warehouse staff is well-versed in emergency procedures.

JOB REQUIREMENTS:

• Diploma/Degree in logistics, warehouse management, supply chain management, or a related field.

• At least 3 years of experience in managing and leading a department.

• Proven track record in warehouse operations, systems, and processes improvements and leadership skills.

• Strong knowledge of inventory management, logistics, warehouse and end-to-end inbound and outbound operation including knowledge of customs regulations and freight forwarding.

• Strong leadership and management skills, with the ability to motivate and develop a team.

• Strong communication and interpersonal skills.

• Excellent organizational and problem-solving abilities.

• Ability to work in a fast-paced and dynamic environment.

• Proficiency in inventory management software and Microsoft Office.

We are a national team of advocates for Innovation and Startups, committed to building a strong community of stakeholders at ACE.SG (Action Community for Entrepreneurship). This is a role with significant responsibilities and requires an organised, adventurous, and entrepreneurial mind who is able to hit the ground running and is committed to creating an impact for our ecosystem through fostering relationships, organising events and facilitating programmes. If you are passionate about entrepreneurship, technology, venture capital, investments and take pride in delivering excellence, this opportunity is for you.

Below is a brief description of your job scope. The Management may adjust your job scope from time-to-time to better align with the organisation objectives.

Job Description:

1. Reporting to the Assistant Director, Partnerships and Startup Development, you will collaborate across cross-functional teams to develop, maintain and grow our strategic opportunities with both existing and new partners aligned to ACE.SG’s mission.
2. You will design, implement programmes, offerings (including sponsorship and innovation projects) and marketing campaigns for partners across the organization.
3. You will conceptualize, train and track engagement plans for partners across various operational needs and support each corporation can offer for startups.
4. You will coordinate with various account managers on overall liaison with partners and tracking of budget, project charter and budget utilisation for programmes with sponsors or partners.
5. You will analyse ecosystem needs, gaps of operation requirements startups may have and identify potential partners that could bridge identified gaps.
6. You will conceptualize and develop standardized strategic commercial objectives and partnership/sponsorship agreement guidelines across the organization.
7. You will develop, monitor and review performance indicators of measurement for the partnerships with corporations and ecosystem players across the organization.
8. You will provide consultancy and advisory services and cultivate deep relationships with key stakeholders and partners and clients and establish and enhance strategic partnerships with local and foreign entities to create opportunities in driving co-innovation activities.
9. You will carry out studies and prepare landscape reports on market development, economic analysis, technology trends and other relevant areas pertaining to the local startup ecosystem that the partners may request.
10. You will provide regular updates to the Management on the progress and activities for partners during meetings or in writing as and when as required.
11. You will manage or participate in any Special Projects, or undertake any other duties as assigned by the supervisor or the Management.

Requirements:

• Degree in a relevant field.
• 1-3 years’ work experience in a similar capacity. Fresh graduates with the relevant skills sets may also apply.
• You are obsessed with details and display unquestionable work ethics.
• A plus to have some domain knowledge of the startup scene, but more importantly you have a genuine passion for entrepreneurship and emerging technologies.

ACE.SG is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

The role of a Project Executive is to generate project plans and budgets, and be expected to deliver upon these structured development will provide strategic guidance to teams and project manage in ways that promote the company’s culture. He/She will also oversee the progress of operations.

The ideal candidate will be an excellent leader and will have experience in managing staff of different disciplines to produce results in a timely manner. They will also be able to develop efficient strategies and tactics.

The goal is to ensure that all programs deliver the desirable outcome to our organization.

• Work closely with the Chief Operating Officer to ensure successful delivery of project outputs to schedule and within budgets.
• Develop detailed work breakdown structures and project plans to ensure delivery of agreed outcomes, working closely with clients and the executive team.
• Set budgets for programmes and agree costs with PM Lead and COO
• Identify mulate, organize and monitor inter-connected project
• Decide on suitable strategies and objectives
• Coordinate cross-project activities
• Lead and evaluate project managers and other staff
• Develop and control deadlines, budgets and activities
• Apply change, risk and resource management
• Assume responsibility for the program’s people and vendors
• Resolve projects’ higher scope issues
• Prepare reports for program directors

PURPOSE:

To work with internal stakeholders and vendors to develop and implement Global/ Regional Standard Process on business enhancement initiatives to enable new business growth (Business Solution) while maintaining strength in the core business. This entails taking responsibility for project requirement gatherings; establishing To-Be business processes by analyzing as-Is and recommend improvements; work with stakeholders (internal and external) on implementation.

RESPONSIBILITIES & TASKS:

This role will involve designing business enhancement initiatives and work will multiple stakeholders to develop Global/ Regional Standard Process and implementation based on Industry Best Practice. Main responsibilities include:

• Drive process standardization by consulting subject matter expert on business processes as well as technical team on systems.
• Maintain appropriate knowledge on various functional area in Finance such as O2C (Order to Cash), C2B (Contract to Billing), P2P (Procure to Pay) and others master data functional knowledge such as Product Master, Pricing.
• Handle business, project, resources issues proactively and escalate appropriately.
• Work collaboratively in the design and implementation with both internal (functional/ cross functional) and external stakeholders.
• Writing management report, technical and associate documents with the project.
• Perform change management.
• Supervise efficient working staff and provide feedback for employees.
• Perform other related duties and assignment as required by adapting to competing demand, organizational changes, and new responsibilities.

To succeed in this role, you will need to possess the following qualifications, skills and experiences:

Min Education / Other Technical / Professional Qualification Level:

Good Degree in Business Management/ Engineering/ Science;

Essential and Desired Experience:

• Experience in managing stakeholder expectation with good influencing & negotiating skills.
• Knowledge in the analysis of business requirements and experience in solution design.
• Ability to communicate with all levels of staffs and management team.
• An effective team player who is self-driven, able to work independently within a fast-paced environment under tight deadline and able to manage ambiguity
• Excellent interpersonal at all levels and ability to work in multicultural workplace.
• Written and verbal communication (technical writing is a plus).

Education/ Professional Requirements:

• Experience in developing requirements and must be able to transform an idea/ strategy into execution thru project implementation.
• A solid background in the functional and system in the domain such as O2C (Order to Cash), C2B (Contract to Billing), P2P (Procure to Pay).
• Critical thinking and analytic orientation in problem solving and decision making with a long-term perspective.
• A good teamwork with the ability to work with cross functional team and bridging the gap between the business and technology.
• Experience in managing improvement project implementation.

Min Years of Experience and knowledge:

• 5 years or more relevant experience
• 3-5 years working as Change or People Managers

The role

The Senior Account Manager will be the key project contact with internal teams, clients and other agency partners/vendors, ensuring seamless communication and delivery across all projects. In addition to managing external client work, another key part includes overseeing key internal platform/application projects to drive operational excellence and innovation.

In this role, you will support our Vice President, Commercial for key internal platform and application projects, as well as our Associate Account Director in projects and pitches. Responsibilities include end-to-end project management (pitch-execution-reporting), budget and timeline development, external vendor liaison and nurturing long-term relationships with stakeholders.

To excel in this position, it is of utmost importance that you have a background in platform/application management or Media, alongside Account Management experience in the Marketing/Advertising field.

Essential Duties and Responsibilities

• Lead the execution of internal and external projects independently from end-to-end, managing both internal and external teams to deliver high quality deliverables.
• Support Associate Account Director / Vice President, Commercial in pitches and/or ongoing projects.
• Effectively manage project scope, quality, timeline, budgeting and finance processes from end-to-end.
• Well-versed in platform/application marketing, and a good understanding of managing Media-based accounts.
• Embody charisma and is able to build and maintain good relationships with various Clients, Stakeholders and Vendors (e.g. Production Houses, Freelancers etc.) alike.
• Demonstrate effective and clear communication with both Internal Teams and External Parties.
• Work closely within the Account Management Team, and with other Internal Teams - Media & Content, Platforms & Product, Creative, Production Team to deliver remarkable and innovative work.
• Ability to handle multiple projects at one time and keeping calm under pressure / seeking out solutions.

Experience and Attributes

• 4-5 years in the Marketing/Advertising industry is highly preferred.
• Ability to manage, plan and prioritise time, while being self-motivated to achieve outstanding results.
• Eye for detail, with the capacity to learn fast and drive their own personal development.
• Strong organisational skills with a customer-focused mindset.
• A team player who is hungry to learn, proactive and ready to pursue excellence.
• Proficient with Google Suite (Google Slides, Docs, Sheets, etc.).
• Familiarity with digital marketing and Social Media Platforms.

Are you looking to become a part of a multi-functional team of commercial, technical, and regional partners? We are seeking a passionate Marketing Manager to join our Digital Commerce! You will identify business opportunities and work with the multi-functional team across Asia, Middle East, Africa to build cohesive commercial plans. You are expected to lead and collaborate with different subject matter experts to deliver end-to-end marketing plans for the region.

Your Team

You will report to the Digital Commerce Director and work extensively with colleagues from Consumer Market Knowledge, Sales, Communications, Finance etc.

What Success Looks like

• Demonstrate positive relationship building skills in engagements with multi-functional teams
• Deliver Scorecard Business Targets, in line with the goals of the Business Unit
• Deliver Category growth, market penetration and gaining of New Users via Products Innovation Design
• Successful Design and Deployment of Marketing Toolkits for the Brand

Responsibilities

• Identify consumers’ needs and wants for P&G’s products, specifically in the eCommerce channel, and distil into deep rooted consumer insights.
• Develop toolkits codifying principles and best practices, rooted in consumer insights, to grow P&G Brands across the full digital consumer funnel
• Develop communication and campaign ideas, working with agencies or otherwise, to grow P&G brands in the channel.
• Lead execution of the campaign and initiative maximization across markets and retailers (including campaign set up, asset briefs, etc.)
• Conduct post-campaign analysis to determine best practices for share & reapply across markets.
• Support trade team to craft Go-To-Market strategy such as merchandising, pricing/promotion strategy

Qualifications

• Bachelor’s or Master’s degree, preferably with some business focus
• Minimum of 1-3 years’ experience in managing retail e-Media, customer selling and account management
• Excellent forward-thinking, strategic and courageous leadership skills
• Strengths with strategic and analytical thinking
• Strong understanding of brand fundamentals and digital commerce capabilities

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

FUJIFILM Business Innovation is a global leader committed to continuously deliver innovations to customers’ businesses worldwide, for creating innovative and fulfilling workplaces by effectively adopting information and knowledge through digital transformation (DX). We have pioneered numerous technologies and accumulated expertise since our establishment in 1962, to build an environment that encourages the use of one’s creativity to maximize organizational strengths. Our portfolio includes conducting R&D, manufacturing and sales of world-class workflow solutions, IT services, and printing equipment such as digital multifunction printers (MFPs). We also offer business process outsourcing (BPO) services as well as marketing and implementation support of Enterprise Resource Planning (ERP) systems.

On 1 April 2021, we have changed the company name from Fuji Xerox to FUJIFILM Business Innovation. More than just a name change, it embodies our commitment to continue as a company that always pursues business innovation.

PURPOSE:

Strategically drives the promotion and positioning of FBSG solutions, develops marketing campaigns, collaborates with partners, and analyzes markets trends to maximize product adoption and revenue growth.

RESPONSIBILITIES & TASKS:

• Create and communicate product's messaging and value proposition to potential and existing customers
• Build relationships with key stakeholders, including customers, partners, and internal teams to drive compelling go-to-market strategies
• Develop creative marketing strategies to increase product awareness and drive adoption based on strong understanding of competitive and market landscape
• Capturing and responding to customer feedback, identifying areas for improvement, and influencing the product development roadmap to align with customer needs and wants.
• Representing the product at industry events and conferences, serving as an expert in the field.

What are we looking for?

• An effective team player who is self-driven, able to work independently within a fast paced environment and able to manage ambiguity
• Understanding and managing stakeholders needs, barriers and able to connect the dots.
• Strong understanding of brand strategy and messaging and creative development
• Proven ability to manage multiple projects and meet deadlines
• Excellent written, analytical and verbal communications skills, with an ability to adapt messaging to relevant audiences

Only shortlisted candidates will receive a response. Therefore, if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Morgan McKinley Pte Ltd

Rachel Heng

EA License No: 11C5502

Registration No: R23115318

Provide event registration consultancy, overall registration and stakeholders’ management including event registration planning, management and execution to ensure clients’ satisfaction and continued business. Lead and guide the team to ensure seamless delivery of assigned projects/events.

Key Accountabilities:

Event registration consultancy

• Provide sound event registration advice and solutions to stakeholders base on experience
• Offer measured recommendations relevant to the needs of the project and/or clients
• Lead and provide guidance on registration SOPs, trainings and documentations within the tea

Overall project registration management

• Manage the registration process to create a streamlined experience for invitees, including flights and hotel bookings
• Database cleaning and management
• Manage and provide timely registration reports
• Attend and facilitate (as appropriate) all regular progress update meetings
• Work closely with project teams to collate and provide information required to facilitate the planning and execution of the projects/events
• Managed onsite registration process and execution
• Responsible for successful delivery of the event, ensure smooth communication with partners, vendors and stakeholders
• Management of stakeholders and assigned team members, including overall resource planning of roles and responsibilities pre-event and onsite
• Timeline management and updates
• Source, evaluate, negotiate and manage third party vendors related to registration management
• Post event database cleaning and updating
• Post event registration and attendee reports and analysis
• Post event compilation of sustainability data reports

Internal project team management

• Resource planning and assignment
• Lead and provide clear guidance to the assigned project team members

Dynamic Adaptation:

• Ability to handle multiple projects and tasks
• Draw up standard SOPs for the delivery of successful registration management
• Digital/ Hybrid event support

Qualification, Competencies/ Other Requirements:

Qualification:

• General University Degree

Knowledge & Experience:

• Graduates and/or with at least 5 years’ of work experience
• Good Microsoft Office Skills

Personal Attributes:

• Meticulous
• Good interpersonal and communication skills
• Good team player
• Good project management skills
• Adaptable and can react to changes readily
• Able to work independently
• Driven, confident and well-groomed

The key roles and responsibilities are as follows:

• Create Client Strategy – Develops effective strategies to drive profitable and sustainable growth. Maintain effective communication with country account team.
• Execute Client Strategy – Responsible for implementing the strategic account strategy to maximize new service opportunities while acting as the client trusted advisor.
• Achieve set portfolio/ account targets – including revenue, contracts signed, customer satisfaction and profitability. Responsible for to maximize operational excellence, drive profitable growth and minimize risk for FB.
• Navigate Political Environment – Identifies, understands, and leverages the political dynamics in the client organization and within company to effectively achieve your goals. Develop a network of appropriate executive relationships.
• Engage Senior Executives Through Thought Leadership – Establishes position of business advisor as well as creating potential growth opportunities with client executives by demonstrating thought leadership and strategic thinking.
• Business Value Communication – Responsible for communicating and leveraging the value delivered to expand the client relationship and increase the business growth opportunities.
• Represent the One Face of FB – Creates opportunities for selling unique, value-added solutions through the effective positioning of the full spectrum of the FUJIFILM portfolio. Architect & present bid and negotiate terms to gain contract.
• Lead Virtual Bid team(s) – Leads, motivates, and inspires virtual teams to successfully execute client strategies and tactics to maximize sales effectiveness and increase win rates. Follow established pursuit process and gain defined approvals.
• Innovation - Seeks opportunities for different and innovative approaches to addressing problems and opportunities.
• Interpersonal Skills - Establishes and maintains effective working relationships with people; successfully addresses conflicts and problems involving people.

To succeed in this role, the candidate should possess the following qualifications, skills and experience:

• Post Graduate Degree preferably in Management with more than 8 years working in IT consulting preferred, experience in Print Industry would be a plus, with significant experience in client engagement activities.
• Strong presentation skills with effective spoken and written communication
• Demonstrated the ability to develop value-based relationships within clients and leveraging them into multi-million dollar account relationships.
• Led many business development cycles by using service-based solutions, demonstrating consultative selling and demonstrating closing skills.
• Established a track record of achieving financial targets.
• Superior engagement skill in managing lifecycle of complex sale and multiple client engagement.
• Demonstrated ability to motivate and manage team, as well as mentor / coach individuals in the team.
• Co-develop relationship expectations with key client executives.
• Financial skills to construct business case based on decision making criteria.
• In-depth industry knowledge in print and related industry
• Strong knowledge of “Managed Print Services” and “Transaction Print Cycle” are desired skills.
• Negotiation and commercial acumen
• Use of Salesforce.com

We are seeking a highly motivated and experienced Assistant HR Manager to join our dynamic team. In this role, you will play a vital part in supporting the HR department in various functions, ensuring smooth operations and contributing to a positive and productive work environment.

Key Responsibilities:

• Manage day-to-day administrative tasks, including maintaining office supplies, coordinating office maintenance, and supporting general office operations.
• Accurate and timely processing of payroll for both office staff and ship crew, ensuring compliance with relevant regulations and company policies.
• Develop and manage a comprehensive performance appraisal system to facilitate employee growth and development.
• Contribute to the development, implementation, and review of HR policies and procedures to align with industry best practices and legal requirements.
• Manage the full recruitment cycle, from sourcing and interviewing candidates to onboarding new hires. Conduct exit interviews and manage employee offboarding processes.
• Organize company events and initiatives to foster a positive and engaging work environment.
• Handle employee feedback, address concerns, and resolve workplace issues effectively and professionally.
• Attend meetings, take minutes, and distribute them to relevant stakeholders.
• Develop and implement workflow charts to optimize processes within departments and across the company.

Qualifications:

• Bachelor's Degree in Human Resources Management or a related field.
• Minimum 3 years of proven experience as an Assistant HR Manager or in a similar HR role, preferably in the maritime industry.
• Strong knowledge of Singapore's employment laws and regulations.
• Proficient in payroll processing and HR systems.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.

At Seagate, our Legal and Government Relations Department is a vibrant, innovative, and engaged team. Our attorneys and professionals collaborate closely as trusted business partners to advance Seagate’s strategic goals. Our mission is to protect Seagate, deliver exceptional services, foster sustainable partnerships, and cultivate a top-tier team. We take pride in our impactful and interesting work, mutual support, and having fun together.

Within the legal department, the contracts team manages all transactions for Seagate, including sales, procurement, facilities, IT, and supply contracts. We also provide guidance and support for the acquisition and sale of goods and services. Our contracts team is dedicated to delivering outstanding support to our internal business partners.

Job Description

Draft and negotiate contracts: Manage a portfolio of purchasing and related contracts supporting Seagate’s APAC operations.

Collaborate with Seagate attorneys: Draft and negotiate contracts and other legal documents under the general supervision of a Seagate attorney, using standard templates.

Determine business requirements: Work with internal requestors to understand business needs and negotiate contract terms accordingly.

Review various contracts: Oversee marketing, promotions, facilities, IT, and general procurement contracts.

Identify non-standard terms: Collaborate with attorneys and relevant stakeholders to review and approve non-standard contract terms.

Contract management: Independently manage contract workflow and approval processes, ensuring compliance with Seagate policies.

Maintain contract database: Keep an updated database throughout the contract lifecycle, from drafting and signing to amending, renewing, terminating, and archiving.

Balance workload: Share responsibilities with other contract managers and paralegals to maintain a balanced workload within the department.

Cross-functional support: Assist other areas of the legal department, including compliance, dispute resolution, intellectual property, government relations, and labor law, and coordinate between Seagate attorneys and outside counsel.

Drive process improvements: Manage and lead ad hoc projects aimed at improving processes.

Job Requirements

· A minimum of 10 years in a contracts manager or similar role.

· Experience managing procurement contracts in Singapore, Malaysia, and India is highly desirable.

· Experience in supply chain operations is advantageous.

· A motivated self-starter who excels as a collaborative team player.

· Ability to exercise independent judgment and employ creative problem-solving skills.

· Thorough understanding of the role’s implications in protecting Seagate.

· Capability to make sound business recommendations.

· Proficient in managing and prioritizing multiple contracts, tasks, and projects.

Your experience includes:

· Managing and negotiating contracts.

· Managing a contracts database.

· Interviewing internal clients to understand business requirements.

· Converting business requirements into contractual requirements.

· Summarizing contracts and legal documents for internal review.

· Summarizing contracts for stakeholders.

· Reviewing and explaining internal policies to stakeholders.

· Preparing general business reports and correspondence.

· Experience with cross-functional projects and teams for process improvement or problem-solving.

· Proficiency with Microsoft Word and other Microsoft Office software products.

As a Customer Success Consultant, you will play a pivotal role in ensuring our clients achieve maximum value from our services. You will act as both a Consultant and Relationship Manager, working closely with clients to understand their needs, provide expert guidance and build strong, long-lasting relationships with them. Your KPI is to achieve the highest level of customer satisfaction and increase the customer retention rate for every client you serve.

Responsibilities:

• Serve as primary point of contact for assigned clients, ensuring high level of quality in services and deliverables from delivery team
• Conduct regular check-ins with clients to identify issues, concerns or needs and address them timely and promptly
• Responsible for onboarding new clients, ensuring smooth transition and successful implementation
• Regularly analyse and ensure business objectives, project milestones and quality standards are met
• Act as an advocate for clients, ensuring their feedback are heard and acted upon
• Provide expert advice and guidance to client on maximizing value of products/service to meet their business needs
• Conduct User Requirement Workshops and User Training sessions, when necessary

Qualifications and Skills

• Minimum Degree in Information Technology, Computer Science, Social Science or equivalent
• At least 3 years of working experience in Project Managing web-related projects will be advantageous
• Proven experience in customer-facing role within the fast-paced IT industry
• Possess excellent communication and interpersonal skills
• Fresh graduates are welcome to apply

As a key member of our product team, the Account Manager will report to the Business Manager (NSD). This role focuses on driving the revenue growth of the Nuclear Medicine and Therapy Business Segments. Responsibilities include increase new sales growth through strategizing sales activities and building potential pipelines. The Product Specialist will also build good working relationships with key decision makers and influencers within the Nuclear Medicine department of the restructured hospital, institutions, and private sectors. The objective is to drive sales growth, enhance customer satisfaction, and stay informed about industry trends.

Key Responsibilities:

• To strategize sales activities within assigned territories, identifying potential clients through research, networking, and diverse prospecting methods such as cold calling, email campaigns, and social media outreach.
• To exceed individual’s and team’s sales targets by closing deals and generating revenue and optimal gross profits for the company.
• To cultivate robust relationships with new and existing clients by discerning their needs, delivering excellent customer service, and ensuring they are kept informed of updates and promotions.
• To diligently pursue and surpass individual and team sales targets by finalizing deals, generating revenue, and optimizing gross profits for the company.
• To present and showcase the value proposition of the offered products or services to clients during sales pitches, trade shows, or other opportunities.
• To discuss contractual terms with clients, negotiate deals, and finalize agreements to ensure mutually beneficial outcomes and the subsequent satisfactory fulfillment of clients’ orders.
• To ensure full client satisfaction by conveying customer feedback for improvements among the marketing, product development, applications, technical service, administration support and finance departments.

Qualifications and Requirements:

• Degree or Diploma in Medical Technology / Biomedical Science / Life Sciences / Biotechnology / Radiation Physics
• Proven experience in direct sales of medical devices > 2 years
• Industrial experience and application/industry know-how in industries such as Healthcare, Research Laboratories or Institutions, Engineering services will be an advantage.
• In-depth knowledge of medical products and their applications
• Strong communication and presentation skills
• Ability to understand and convey technical information to diverse audiences.

About the team you are joining

Platform & Data Operations establishes the functional organization of FSDs platforms. By this we mean to establish the best choice of platforms to operate, which system best fits the operational needs to perform a specific business process. In order to do this, P&D Ops not just leads the choice of system, but also coordinates the changes in those systems with a network of vendors to ensure an orderly, quick, and effective delivery.

Additionally, P&D Ops maintains, operates, and mines for data some of those platforms and ensures smooth delivery of settlement services by the other operational units.

Reporting to the Manager, Billing and Reporting, the incumbent will be responsible for providing technical/system support to the day-to-day operations for the Billing & Settlement Plan (BSP), Cargo Accounts Settlement System (CASS) and the GDC team globally.

What your day would be like

• Provide timely and proactive technical support to the operations; handles daily requests regarding Data Processing Centre (DPC) files or production issues;
• Global scope of Level 3 support to Customer Service team and Internal stakeholders;
• Monitor the Reporting Tape (RET) file processing results and work towards the mitigation of errors in future submissions;
• Ensure the accurate administration of systems (BSPLink, IBSPs, CASSlink) and review database information, proactively carrying out data analysis and identifying gaps and inconsistencies;
• Perform activities related to the provision and configuration of services within the BSP and CASS, such as Monetary Calculation, Airline/Agent tax related configurations, maintain exchange rate, establish and administer commission control services for airlines in the corresponding markets;
• Manage system change request – gathering requirements from stakeholders, raise RFC, perform/coordinate testing;
• Identify requirements for system enhancements and proactively search for ways to increase productivity, automating processes or proposing new and more efficient procedures;
• Identify training needs for products and services and ensure the up-to-date training of the Customer Support staff;
• Support global project roll out.

We would love to hear from you if

• You have a university Degree in a relevant discipline;
• Minimum 5 years’ experience of working in the Airline Industry environment, as well as related experiences in the CASS/BSP activities or Cargo/Passenger Revenue Accounting;
• Excellent interpersonal and communication skills, with a strong sense of customer service ethics according to IATA’s corporate philosophy;
• Good organizational skills with the ability to effectively organize, prioritize, work under pressure, and meet deadlines; Strong computer skills Excel and Access is a must. Knowledge of PowerBI, SQL, XML would be an asset;
• Must be Fluent in written and spoken English;
• Strong analytical skills and Proactive spirit with the ability to think “out of the box” and drive for continuous process improvement;
• A proven team player with a strong positive attitude, energy, and result oriented.