The Duty Manager works under the supervision of the Acting Assistant Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or managers of the various departments to satisfy guests/customers' requests, handle VIP arrivals, collaborate effectively on usage of function and catering space, manage security issues and any matters concerning guests’ undesirable conduct in rooms or public areas. The Duty Manager is required to have a good working knowledge of the Property Management System or other hotel reservation software to meet the challenging demands of his/her work responsibilities and may be required to assist in reception, concierge, reservations, housekeeping, budgeting matters and food and beverage operations. He/She also analyses market/industry trends and potential customers to suggest appropriate proposals to enhance branding and revenue. The Duty Manager is involved in supervising and guiding the front office team and coordinating the team’s work schedules. He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests.

Responsibilities:

You will:
• Supervises overall activities in the department.
• Supervises and delegates duties to supervisors and prepares work schedule for them.
• Develops weekly schedules, monitors team attendance and put up the leave calendar
• Supervises all sections and improvements in operation where she/he finds opportunities to develop service standard.
• Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff).
• Keeps knowledge/information of any change in resort policy and procedure and enforce them.
• Ensures good communication and cooperation between front office department and other departments.
• Performs all duties applicable to the night shift ensuring all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.
• Controls expenses of front office department.
• Maintains a personalized service standard of the reception by constant training and motivation of the team members.
• Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met.
• Actively take part in Sales Activity within the hotel including referral of lead to the Sales office
• Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in RMS accordingly
• Conducts daily briefings
• Blocks special room. Requests and personally checks them prior to the arrival of guests.
• Personally welcomes guests and allocates rooms and coordinates with supervisor for proper follow up.
• Makes sure that the service of the front office team is prompt and attentive at all times.

Job Summary:

We are seeking a highly organized and proactive Office Manager to oversee the day-to-day operations of our office. The successful candidate will be responsible for ensuring smooth office operations, managing the pantry, coordinating events, handling air ticket bookings, and providing general administrative support. This is an excellent opportunity for a detail-oriented individual who thrives in a dynamic environment and enjoys contributing to the overall efficiency and culture of the workplace.

Key Responsibilities:

Office Management:

• Maintain a clean, organized, and well-functioning office environment.
• Oversee office supplies inventory and ensure timely replenishment.
• Coordinate office maintenance and repairs as needed.

Pantry Management:

• Manage pantry supplies,including ordering and replenishing snacks, beverages, and other consumables.
• Monitor pantry usage and ensure a tidy, welcoming space for employees.

Event Coordination:

• Plan and coordinate company events, meetings, and team-building activities.
• Organize logistics, including venue booking, catering, and any necessary materials.
• Ensure smooth execution of events, both in-office and off-site.

Air Ticket Booking:

• Manage travel arrangements,including booking air tickets, accommodation, and transportation for employees.
• Maintain a travel log and ensure cost-effective options are selected.

General Administrative Support:

• Assist with day-to-day administrative tasks such as scheduling meetings, coordinating deliveries, and handling office correspondence.
• Act as a point of contact for visitors, vendors, and service providers

Qualifications:

• Proven experience in office management or administrative roles.
• Good organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to manage time effectively and prioritize tasks.
• Ability to work independently and handle sensitive information.
• Proficient in Microsoft Office Suite and other office management software.

Personal Attributes:

• Detail-oriented with a proactive approach to problem-solving.
• Adaptable and able to thrive in a fast-paced work environment.
• Strong team player with a positive and can-do attitude.
• Discreet and trustworthy with sensitive information.

Specific Responsibilities

• Oversee all marketing campaigns to recruit foreign students to study in Singapore for the company
• Implement strategy
• Promote tuition services
• Ensure the company is communicating the right messaging to attract prospective customers and retain existing ones
• Represent the marketing team to cross-functional groups including product management, sales, or customer support
• Updating senior leadership on the progress of marketing activities and reporting on the results of campaigns

Day-to-Day Duties

• Manage and coordinate marketing and creative staff
• Lead market research efforts to uncover the viability of current and existing products/services
• Collaborate with media organizations and advertising agencies
• Brainstorm ideas for new campaigns
• Coordinate with the sales team and other departments to produce effective strategies
• Monitor current campaigns, ensuring their staff meets deadlines and complete necessary tasks
• Analyze data to evaluate the success of their marketing efforts and come up with new ideas to improve brand marketing and exposure

Qualifications & Essential Skills

• Come from a variety of academic backgrounds, including marketing, communication, business and other fields
• Bachelor’s degree
• Intimate understanding of traditional and emerging marketing channels
• Excellent communication skills
• Ability to think creatively and innovatively
• Budget-management skills and proficiency
• Professional judgment and discretion that comes from years of experience in the field
• Analytical skills to forecast and identify trends and challenges
• Familiarity with the latest trends, technologies and methodologies in graphic design, web design, production, etc.
• Prior experience in training/education industry will be advantageous.

Job Description & Requirements

• Give out samples to the shoppers
• Approach, conduct sales pitch, convince prospects to purchase our services & products.
• Provide skincare consultation, product demonstration, recommendations on treatment plans and suitable products to client
• Perform mini facials and hand demo, disseminate product samples, brochures, flyers etc. and assist customers in finding the suitable product they are looking for
• Engage with customers discovering their wants and needs and build productive trust relationships
• Achieve the monthly targets and “Go the extra mile” to drive sales
• Maintain a clean and organized outlet, ensuring products are well-stocked.
• Continuously seek to improve the product knowledge, and act as an expert for the customer
• Conduct brand/product training to peers when required
• Support overall day-to-day retail operations and housekeeping of the store.

Requirements:

• Three year experience in pro active cosmetic sales (In Retail Shop)
• Proven experience in a customer-facing role, preferably in the skincare/beauty industry.
• Excellent communication and interpersonal skills.
• Strong knowledge of skincare and cosmetics products.
• Sales-oriented with a passion for beauty.
• Flexibility to work evenings, weekends, and holidays.
• Fast-paced and collaborative working style
• Positive working attitude and Sales Oriented
• Rotating shift on multiple locations (including weekends)

Working locations: Central area

Promotion opportunities

All are welcome to apply.

Responsibilities

• Manage inventory: Maintain accurate records of product storage and ensure that stock levels are adequate
• Plan deliveries: Set up schedules for incoming and outgoing shipments
• Manage contracts: Negotiate and manage contracts with suppliers
• Resolve issues: Investigate complaints and provide solutions, such as replacing faulty goods
• Analyze budgets: Plan and analyze budgets and expenditures
• Ensure compliance: Enforce industry laws, regulations, and company policies
• Lead meetings: Hold daily meetings to identify issues and actions to be taken
• Provide customer service: Maintain customer service logs and provide excellent customer service
• Manage staff: Oversee and lead a team of logistics specialists and coordinators

Responsibilities

• Inventory management: Maintain accurate stock counts, and plan storage solutions to optimize space
• Shipping and receiving: Oversee the receipt and dispatch of goods
• Safety: Implement safety protocols and maintain health and safety standards
• Communication: Communicate with employees, customers, and suppliers to ensure smooth operations
• Data analysis: Analyze data to identify areas for improvement
• Problem-solving: Recommend plans to improve productivity and solve problems
• Reporting: Produce regular reports

Please send your detailed resume in MS Word format to : [email protected] or whatsapp 81570139 Kathy Lin, stating your notice period / earliest available commencement date, Current & expected salaries

Job scope:

· Maintain accuracy in inventory data collection, storage, tracking and maintenance of warehouse inventory.

· Generate and submit Eleos Kassie or Excel reports and information on the progress of warehouse activities and inventory.

· Focal point for all shipment inquiries (Inbound & Outbound).

· Consolidate requirements from B2B and B2C for operating consumables and ensure accuracy of all operating consumables asset database meets the contractual obligations.

· Internal coordination and verify procedures are maintained for all order fulfillment.

· Report and record faulty or inferior items.

· Any other ad-hoc duties as required or assigned.

Responsibilities:

· Responsible for receiving, picking and stock control

· Achieve KPI & target within budget and responsible for cost efficiency

· Ensure all data entry are keyed into the warehouse management system in a timely manner

· Prompt and efficient loading / unloading of goods

· Prepare accurate and timely weekly reports

· Ensure proper filing and documentation

Requirements:

· Minimum “O”-Level qualification.

· At least 1 year of administration working experience.

· Hands-on experience and knowledge in warehouse management system and order fulfillment.

· Proficient with Microsoft Word & Excel.

· Team player, meticulous, customer-focused, dedicated.

· Good written and spoken communication skills.

. We also would like to inform you that approximately 50% of the time, the working language in this role will be Mandarin (both written and spoken), as we frequently liaise with Chinese counterparts and clients. We want to ensure this requirement aligns with your comfort and abilities.

Please send your detailed resume in MS Word format to : [email protected] or whatsapp 81570139 Kathy Lin, stating your notice period / earliest available commencement date, Current & expected salaries

Job Description:

Reporting to the CFO, you will be responsible for the following finance functions:

• Oversee financial management, reporting activities, statutory compliance, corporate governance, group consolidation of financial statements, and finance operations for the company.
• Lead the preparation and review of consolidated financial statements in compliance with regulatory standards, ensuring accuracy and timeliness.
• Responsible for annual audits, working closely with internal and external auditors, and overseeing the audit process to ensure smooth and compliant financial reporting.
• Manage the annual budget, control capital expenditure, and assess company performance against the approved budget.
• Support the executive management team by providing financial insights and advice to assist in making the best business decisions.
• Produce and review financial reports, such as Monthly Group Financial Reports, SGX Report, Budget, Accounts Receivable Reviews, and other financial management reports.
• Conduct budget forecasting and develop long-term financial plans for the company’s ongoing projects based on the above reports.
• Develop and implement accounting policies and procedures, while strengthening internal controls and measures.
• Oversee the management of company cash flow, monitor day-to-day finance operations, and review the work done by the Finance Department across the Group, ensuring efficiency in finance operations.
• Mentor and coach staff in the Finance Department as part of the company’s succession planning initiatives.
• Liaise with external stakeholders, including the Company Secretary, legal counsel, auditors, tax agents, and related government bodies.
• Support the CFO in treasury, investment, and fundraising matters, and assist with financial modeling and analysis for business expansion.
• Handle any other duties or responsibilities assigned by the CFO or the Board of Directors as required.
• Travel as necessary to support business operations.

This job description is not limited to the duties described and may evolve to reflect business requirements.

Requirements:

• Education: A good degree in Finance/Accounting.
• Experience: 6–8 years of relevant working experience, including group consolidation, audit experience, and finance operations management.
• Experience in Big 4 audit firms, with exposure to audit, tax planning, and financial controls.
• Strong background in financial accounting, management accounting, financial planning, and finance operations.
• Proficiency in English (written and oral).
• Ability to network and communicate effectively with stakeholders at various levels.
• Analytical and detail-oriented, with the ability to maintain a “big picture” perspective.
• Strong problem-solving skills and a focus on continuous process improvement.

Position: HR Manager

Salary: Up to $4000

About Us

Established by a group of visionaries, UniOracle Alliance (UOA) has reached the pinnacle of the financial services industry by nurturing talents from diverse backgrounds. With a strong commitment to integrity, we provide professional financial advice and deliver a first-class service experience to our esteemed clients and working partners.

We believe that a cohesive working environment is essential to a joyful lifestyle and the foundation of a great career. Dominated by a group of young, vibrant, and dynamic entrepreneurs, we at UOA work hard and play hard as we come together to Aspire, Adapt, and Achieve in this life-changing and rewarding pursuit.

The true value of our business is summarized simply in our UOA mission statement: "Betterment of Self through Betterment of Others." The emblems of our success reflect the number of lives we have touched and inspired.

Responsibilities:

• Develop and implement effective recruitment strategies aligned with the company's growth objectives.
• Source, screen, and interview potential candidates using various methods, including social media, job boards, and referrals.
• Conduct thorough background checks and reference verifications.
• Manage the entire recruitment process, from initial application to offer acceptance.
• Build and maintain strong relationships with hiring managers and department heads.
• Track and analyze recruitment metrics to measure performance and identify areas for improvement.
• Develop and maintain a strong employer brand to attract top talent.

Requirements:

• Minimum Local Polytechnic Diploma / Degree, preferably in Human Resources, Business Administration, or a related field.
• No experience required.
• Singaporean only.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits:

• Opportunities for professional growth and development
• Collaborative and supportive work environment

If you are a passionate and results-oriented HR Manager looking to make a significant impact, we encourage you to apply now.

Shortlisted candidate will be notified via WhatsApp text for interview arrangement.

Join Our Team as a Sales Manager

Job Title: Sales Manager

Key Responsibilities: As our Sales Manager, you will play a pivotal role in driving growth and expanding our client base.

Responsibilities:

• Identifying and pursuing new business opportunities
• Building and nurturing relationships with potential clients
• Creating and executing strategic business development plans
• Collaborating with cross-functional teams to deliver exceptional services
• Staying updated on industry trends and competitor activities
• Meeting and exceeding sales targets and revenue goals

Minimum Qualifications:

• A local Polytechnic Diploma or Degree in Business or Marketing (may consider other disciplines)
• Proven experience in business development or a related field
• Strong communication and interpersonal skills
• A passion for finance and a desire to help clients achieve their financial goals
• A track record of exceeding sales targets and driving business growth
• Excellent problem-solving abilities and a results-oriented mindset

Benefits & Perks

This job has the following benefits:

• Hybrid work flexibility
• Joining Bonus
• Training & professional development
• Travel opportunities
• Profit sharing

Shortlisted candidates will be notified via WhatsApp text

About Us:

MAGES Institute of Excellence (www.mages.edu.sg) was established in 2010 and is a leading private educational institution offering advanced-level programs in Game Design and Development, Game Art, Motion Design, Animation, AR/VR, Data Science, and Web Development.

In 2020, MAGES was recognized as one of the "Top 50 Institutions" globally by The Rookies. Located in the heart of Orchard Road, Singapore, we provide diverse qualifications, including Diplomas, Advanced Diplomas, Professional Certificates, and government-subsidized short courses. As one of the premier institutions in Singapore specializing in creative technology education, MAGES is committed to shaping the future of the creative industries.

Connect with us on Instagram: @mages.art

Position Overview:

The creative technology sector, particularly within the Game and Augmented Reality (AR) industries, is experiencing rapid growth, with projections indicating a market expansion that could see it double by 2025. We seek a dynamic and innovative Marketing Manager to drive our marketing efforts, manage campaigns, and collaborate with a dedicated team to stay ahead of industry trends.

The ideal candidate will report directly to the management team and oversee brand marketing, digital marketing strategies, and content creation across various platforms. As part of the role, the candidate will contribute fresh insights that enhance our brand positioning, communications, and overall strategy. Comprehensive training on internal processes will be provided.

Key Responsibilities:

• Lead the full marketing cycle, including brand positioning, messaging, and storytelling.
• Develop and execute marketing campaigns across various channels, including Google Ads, SEO, Facebook Ads, and Email Marketing.
• Conduct market research and competitive analysis to inform strategic decisions.
• Manage and monitor social media channels for the company and the brand, including content creation and engagement.
• Utilize digital tools and conduct keyword research to optimize marketing efforts.
• Organize and oversee online and offline events, workshops, and promotional activities.
• Utilize tools like Canva to create campaign visuals and promotional material.

Skills & Qualifications:

• Strong communication and presentation skills, both written and verbal.
• Educational background: Bachelor’s degree or Diploma in Marketing or a related field.
• Collaborative mindset with a proven ability to execute online and offline marketing campaigns.
• Excellent time-management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Highly self-motivated, results-oriented, and adaptable.
• Knowledge of current social media trends and best practices.
• A solid understanding of marketing principles, tools, and industry trends.
• Previous experience in an educational institution is a plus.

Compensation Package:

• Base salary: $3,000 monthly, excluding performance-based incentives, which will be paid periodically.

Interested candidates are invited to submit their resumes to [email protected].

Responsibilities

• Planning: Develop long-term plans and strategies to improve the company
• Managing: Supervise employees, manage quality assurance, and oversee day-to-day operations
• Analyzing: Analyze budgets to reduce costs, and review contracts and purchase orders for quality
• Improving: Identify areas for improvement and work with teams to develop solutions
• Managing resources: Plan how to use materials and human resources
• Managing risk: Anticipate and track operational risks, and develop strategic solutions
• Managing documentation: Create and monitor personnel documentation to ensure it complies with regulations

Responsibilities

- Attending to inbound calls
- Attending to call back requests from customers
- Ensure follow up on cases escalated
- Point to point enquiries from customers
- Perform simple investigation on customer's requests
- Attend to emails enquiry/ Live chat as required
- Other ad hoc duties as assigned by Supervisors

Requirement

- Minimum Nitec/Diploma in any disiciplines
- Team player with good interpersonal and communications skills
- Self-motivated and able to work independently with minimal supervision
- Comfortable with Working hours: Any 5 days per week - inclusive of weekends - 8.00am – 5.30pm / 8.30am – 6.00pm, off on Public Holidays

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin
CEI Registration No.: R1765524
Recruit Express Pte Ltd
EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

voco® Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your Day to Day
voco Orchard Singapore is looking for a dynamic and hands on Hotel Manager to join its team. As Hotel Manager you’ll partner with our General Manager to lead our Hotel operations and continue to grow our guest experience, reputation and profitability. You will be responsible for overseeing the day to day running and strategic planning of the hotel operations, working closely with our Heads of Departments, HR, Finance and Sales & Marketing teams. You may need to act as the General Manager in his/her absence.

Financial Business

• Support the General Manager in creating, executing, and overseeing financial and operational plans for the hotel to maximize guest satisfaction, sales opportunities, and profitability.
• Make recommendations to enhance the hotel’s assets and strengthen brand loyalty.
• Monitor financial performance, implement cost-saving measures, and drive profitability.
• Collaborate with the Sales & Marketing team to develop and execute strategies to attract and retain guests.

People

• Foster a positive work environment that promotes teamwork, professional development, and high performance.
• Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
• Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
• Recommend or initiate any HR elated actions where needed
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management

Guest Experience

• Interact with guests and outside contacts including, , current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members
• Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities

Responsible Business

• Oversee hotel operations, including front office, housekeeping, food and beverage, engineering and guest services.
• Provide guidance and assistance to all departments, helping them to meet their objectives
• Ensure that all departments work closely to deliver a seamless guest and employee experience.
• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts
• Act as public relations representative to raise awareness of hotel and brand in local community
• Drive team member involvement in community organisations, activities and businesses
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint

What We Need From You

• Bachelor’s Degree in Hospitality Management, Business Administration or related field.
• Minimum of 8 years’ experience in a senior management position in a hotel.
• Working experience in an international lifestyle hotel brand will be an advanrage
• Strong leadership and team management skills with a proven track record of managing a hotel.
• Excellent knowledge of lifestyle hospitality trends, standards and practices.
• Must be able to handle difficult situations with tact and high diplomacy
• Strong proficiency in budgeting and forecasting.

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

A sales manager is responsible for:

• Overseeing and leading a team of sales representatives to achieve revenue and sales goals
• Developing sales strategies and setting targets
• Coordinating the sales team's efforts to effectively promote and sell products or services
• Evaluating the performance of team members and attempting to increase sales performance
• Managing the entire sales cycle, including forecasting and budgeting sales revenue, recruitment, selection of sales personnel, and ensuring proper training and performance evaluations
• Reporting to the head of sales or the sales director in a major corporation

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff in the department.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

• Partners with the leadership team to understand and execute the organization's human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Collaborate with departments to develop and execute HR strategies that align with the company's overall business objectives
• Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
• Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.
• Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
• Creates learning and development programs and initiatives that provide internal development opportunities for employees.
• Oversees employee disciplinary meetings, terminations, and investigations.
• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Performs other duties as assigned.

• Develop sales strategy: Create a plan for the business to achieve its sales goals
• Set sales goals: Establish targets for the sales team to meet or exceed
• Hire and train salespeople: Recruit and train new sales representatives
• Motivate the sales team: Encourage the sales team to generate leads and build relationships with clients
• Manage the sales pipeline: Ensure sales representatives follow their route plans
• Report on sales activity: Track sales performance and provide reports to management
• Manage the sales budget: Ensure sales operations are within budget
• Collaborate with other departments: Work with other departments to ensure the sales strategy aligns with the business's overall objectives

Responsibilities:

• Formulate and develop training and development strategies to meet company business goals.
• Identify training needs, formulate training plans and deliver training programs to all retail staff in Singapore and Malaysia.
• Lead and work together with Retail Team to retain and accelerate customer service standard of retail staff.
• Monitor mystery shopping program and analyse result to formulate improvement action plan.
• Design and facilitate talent management process and career ladder for retail staff.
• Measure the success of all training initiatives and maximise ROI.
• Perform training follow-up for all levels of boutique staff to reinforce the application of skills learnt in training activities are well mastered and able to transfer effectively in workplace.
• Through field training efforts to drive performance of sales staff and to align an elite level of selling skills, luxurious customer shopping experience and promote a performance learning culture.
• Provide coaching and train the trainer to ensure the trainings and tools are implemented effectively in each store.
• Perform targeted follow-up/coaching with proper planning based on identified performance gaps, classroom performance, MSP results, feedback from retail management.
• Collaborate with HR Business Partner, retail and store management to formulate classroom training, field training and coaching plans.
• Prepare and monitor training budget and resource allocation.

Requirements:

• Minimum 3 years of Training and Development experience.
• Well understanding of luxury brands and retail industry preferred.
• Excellent communication, interpersonal and persuasive skills.
• Travelling within Region required.

Who we are:

minden.ai is a technology venture founded by Temasek in strategic partnership with DFI Retail Group and coalition partners Breadtalk Group, DBS Bank, PAssion Card, Mandai Wildlife Group, Singtel, Great Eastern, FoodPanda and GoJek.

We are on a mission to redefine how brands engage with their customers through the power of machine learning and artificial intelligence. We are building a next generation insights-driven platform to serve millions of customers and merchant partners across Southeast Asia.

The way we work:

At minden.ai, our culture is the foundation of everything we do. We believe in the power of teamwork and collaboration. We are continuous learners and commit to stay ahead of the curve to drive positive change in our industry. We do not settle for mediocrity without our best effort. We do our best to create the greatest value for our customers' long term success.

We are seeking a Senior CRM Executive who demonstrates a deep understanding of the company's product, be able to identify consumer touch-points and propose actionable items to meet customers' needs. The ideal candidate should possess strong research and communication skills, be highly organised, detail-oriented, and capable of managing multiple projects simultaneously.

As a Senior CRM Executive, you will:

• Collaborate with cross-functional teams (Product & Engineering, Marketing, Partnership) for effective GTM strategies
• Participate in CRM planning and executing CRM & campaign programs
• Drive platform retention, loyalty, engagement and usage metrics (e.g. CTOR)
• Manage user segmentation, communication delivery (emails, push notifications, etc) and performance evaluation
• Conduct comprehensive experiment throughout the customer lifecycle to identify successful strategies for funnel conversion and customer engagement
• Coordinate analysis of industry trends to meet business objectives
• Create hypotheses, run A/B tests or other experimentations and apply basic statistics to improve campaign performance
• Spike the CRM applications to better plan and implement the campaign

You will be a great match if you have:

• Minimum 3 years of experience in CRM or BA roles
• Proficient in delivering campaigns and managing automation with rigorous A/B testing (or other different experimentations before)
• Sensitive to numbers, logical thinking and analytical skills
• Proven track record of using data and analytics tools to increase performance and enhance customer experience
• Excellent project management and communication skills
• Experience in SQL or HTML is an advantage
• Familiarity with CRM software (e.g. Braze) is a plus
• Familiarity with Design software (e.g. Figma) is a plus
• Demonstrates a strong sense of ownership, responsibility and commitment
• Self-directed learner with a motivated attitude
• Quick to adapt to ever-changing and volatile market conditions
• Interest in and familiarity with financial news preferred
• Strong ownership of grey areas

RESPONSIBILITIES:

• To manage & oversee smooth day-to-day branch operations
• To lead & motivate retail & sales staff
• To mentor, advice and provide resolutions to any staff issues when necessary
• Responsible for branch’s performance and sales target achievement
• Develop innovative and effective sales strategies & plans
• Perform sales forecasting activities and set performance goal
• Provide continuous service / product education and reinforce service / products’ benefits to customers.
• Provide constructive feedback with regards to improvement of the Company
• Any other Ad-hoc duties assigned

REQUIREMENTS:

• At least 2 years of experience in a Managerial / Supervisory level
• Preferably in the Beauty & Wellness industry
• Possess excellent management & leadership qualities
• A self-driven and highly motivated person with excellent sales skills
• Good communication & interpersonal skills, with a confident disposure
• Must be able to work on retail hours
• 5days work week

Duration: 5 months

Location: Central

Salary: Up to $2.8K

Working Hours: 5 days office hours

Job Scope:

• Assist in managing daily contact centre operations professionally via phone-in, email and walk-in.

• Collaborate with contact centre staff to address and resolve operational issues promptly.

• Provide immediate attention to customers' needs and follow-up with appropriate resolutions

• Enhance customers’ experience by executing satisfactory service recovery actions

• Achieving the set targets for productivity and quality

• Complete fulfilment of application and renewal of contracts for both Residential and Business customers

• Other ad-hoc duties assigned

Job Requirements:

- Min. A level / Diploma in any field

For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

You will be responsible to assist with the efficient running of the department in line with brand standards, whilst meeting employee, guest and owner expectations. The Event Sales Manager / Senior Event Sales Manager is responsible to ensure the related revenue is maximised in the most profitable way in line with the agreed targets.

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Event / Catering / Sales Manager. Candidates with more years of relevant work experience may be considered for Senior Event Sales Manager role.
• Good problem solving, administrative and interpersonal skills are a must.

1. Manage the operations of the centre.

2. Responsible for hitting sales target.

3. Provide excellent customer care and service standards.

4. Plan sales and service strategy across new treatments and products.

5. Conduct regular training to improve service standards and upkeep corporate image.

6. Mantain customer service standard.

Responsibilities

- Attending to inbound calls
- Attending to call back requests from customers
- Ensure follow up on cases escalated
- Point to point enquiries from customers
- Perform simple investigation on customer's requests
- Attend to emails enquiry/ Live chat as required
- Other ad hoc duties as assigned by Supervisors

Requirement

- Minimum Nitec/Diploma in any disiciplines
- Team player with good interpersonal and communications skills
- Self-motivated and able to work independently with minimal supervision
- Comfortable with Working hours: Any 5 days per week - inclusive of weekends - 8.00am – 5.30pm / 8.30am – 6.00pm, off on Public Holidays

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin
CEI Registration No.: R1765524
Recruit Express Pte Ltd
EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Requirement:
• Have Call centre exp/ Customer Service or Have order processing exp
• Provide high service levels to the respective customers and clients.

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!

Interested candidates, please submit your resume to [email protected]

Alison Chen

Specialist Recruiter

CEI Reg No: R25126657

Recruit Express Pte Ltd (EA Licence No.: 99C4599)