• Overseeing the customer services teams
• Training and managing Customer Service Assistants and Representatives
• On-boarding and training new employees
• Setting customer satisfaction targets and working with the team to meet targets consistently
• Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
• Creating customer loyalty programs to increase revenue and improve client retention
• Establishing customer service policies and procedures
• Staying updated on developments in the customer services field

• Collaborate with HQ and ASEAN manufacturing sites to promote and expand Digital Transformation initiatives and activities.
• Act as the main point of contact between HQ, ASEAN sites, Study ASEAN region initiatives, address sites queries, facilitate project planning, execution, and troubleshooting to ensure smooth adoption of new initiatives.
• Monitor the progress of Digital Transformation projects and provide timely updates to stakeholders.
• Support the implementation of advanced technologies to improve manufacturing processes and operational efficiency.

Job Requirement

• Degree in Information Technology and/or Computer Science, Engineering.
• Knowledge of Digital Transformation frameworks and strategies in manufacturing.
• Proficiency in using industrial software and systems such as ERP, MES, and IoT platforms.
• Proficiency in using data analytics tools and cloud computing technologies.
• Technical leadership in MLOps technology and data science etc.
• 8+ years of relevant experience in IT or Digital Transformation, at least 2 years in a leadership role.
• Proficiency in Microsoft Office Suite, project management tools etc.
• Proficiency in Japanese (JLPT N2 or above preferred) and Fluent in English.

BlueSG is the first and only point to point car sharing service in Singapore, offering a convenient, flexible and affordable mobility option to all, complementing public transport while reducing the need for car ownership. With a 100% electric fleet, BlueSG provides a sustainable transportation solution, eliminating direct carbon dioxide emissions as compared to traditional vehicles.

Join us if you’re passionate about our business, ready to contribute, and resonate with our core values – Collaboration, Curiosity, Customer-Centricity, Empowerment and Respect!

About the role

The Team Lead will organise, direct, and monitor the daily activities of a team of Customer Experience Agents. This role involves ensuring high levels of customer service, adherence to company policies, and continuous improvement of team performance.

• Organise and oversee shift duties for the team.
• Supervise and mentor a team of Customer Experience Agents to achieve performance goals.
• Ensure emails, live chat and calls handled by Customer Experience Agents are correctly managed.
• Monitor calls to observe individual demeanour, technical accuracy, and adherence to company and client policies and procedures.
• Handle and escalate sensitive calls when necessary.
• Provide real-time feedback and conduct monthly reviews.
• Identify and address process bottlenecks and inefficiencies to improve overall performance.
• Collaborate with other departments to ensure seamless communications and alignment of goals.
• Handle any ad-hoc tasks assigned to support operational needs, process improvements, or special projects.

What We’re Looking For

• Proven experience in a customer service role, with at least 2 years in a supervisory position.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to provide constructive feedback and handle sensitive situations.
• Ability to work under pressure.
• Attentive to details.
• Proficiency in using customer service software tools such as Zendesk.
• Rotating 12 hours shift work is required, including night shifts, weekends and Public Holidays.

Responsibilities:

• Develop and execute the company’s business strategies in order to attain the goals of the board
• Provide strategic advice to the board and Chairperson so that they will have accurate view of the market and the company’s future
• Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities
• Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times
• Communicate and maintain trust relationships with shareholders, business partners and authorities
• Oversee the company’s financial performance, investments and other business ventures
• Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance
• Read all submitted reports by lower rank managers to reward performance, prevent issues and resolve problems

Requirements:

• Proven 7 years experience as Managing Director or other managerial position.
• Demonstrable experience in developing strategic and business plans.
• Thorough knowledge of market changes and forces that influence the company.
• Strong understanding of corporate finance and measures of performance
• Familiarity with corporate law and management best practices
• Excellent organisational and leadership skills
• Excellent communication, interpersonal and presentation skills
• Outstanding analytical and problem-solving abilities

· Lead the team and ensure the service standards are upheld

· Ensure smooth day-to-day operation of the restaurant

· Obtain sales target and KPIs given by the management

· Promote positive work environment

· Ensuring compliance with licensing, hygiene and health and safety legislation/guideline

· Assist in sending daily sales report

· Find ways to improve operations

· Enhance the customer experience and ensure customer satisfaction

· Work with kitchen team on purchasing of supplies

Job Requirement

· Strong communication, interpersonal and management skills

· Team Player

· Initiative

· At least 5 years and above of experience in a F&B outlet

· Ability to professionally address customer complaints

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Enjoy working with children and be a team player of an education centre?

Learning Impact Learning Centre @ Heartbeat Bedok is looking for part-time Front-desk Customer Service Officers to join us!

Poly and Universities students are welcome to apply!

Job Responsibilities

• Prepare worksheets for teachers and students
• Attend to walk-in customers and enquiries
• Promote our classes to potential customers
• Invoicing duties
• Assist in day-to-day operations of a tuition centre

Pre-requisities

• Able to speak and write well in English
• Know how to work with Google Drive, Sheets, Slides etc
• Able to communicate well via whatsapp
• Able to commit for at least 3 days in a week

Salary

• $10/hour on weekdays
• $12/hour on weekends

Location

Heartbeat @ Bedok

Working Hours

Tuesday to Friday 230pm to 9pm

Saturday and Sunday 9am to 6pm

Interested applicants, please whatsapp us at 8083 1599

Job Description

• Supervise daily shop operations, retail sales, inventory controls, and other relevant duties
• Supervise and guide team towards maximum performance and service standards
• Ensure high levels of customer satisfaction through excellent sales service
• Experienced in beauty industry with proven strong record of sales
• Able to achieve outlet monthly sales target set by Management
• Deal with feedbacks and complaints from customers to maintain the outlet’s reputation
• Manpower scheduling for staff.
• Submit daily sales and revenue reports to Management
• Plan and oversee in-store promotional events or display
• Ensure the store fulfils all legal health and safety requirements

Requirements:

• Minimum 2 years of experience.
• Salary range $4500-$8000

Job Description & Requirements

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.
• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.

Job Description

• Supervise daily shop operations, retail sales, inventory controls, and other relevant duties
• Supervise and guide team towards maximum performance and service standards
• Ensure high levels of customer satisfaction through excellent sales service
• Experienced in beauty industry with proven strong record of sales
• Able to achieve outlet monthly sales target set by Management
• Deal with feedbacks and complaints from customers to maintain the outlet’s reputation
• Manpower scheduling for staff.
• Submit daily sales and revenue reports to Management
• Plan and oversee in-store promotional events or display
• Ensure the store fulfils all legal health and safety requirements

Requirements:

• Minimum 2 years of experience.
• Salary range $4500-$8000

We are looking for an IT Manager/Senior Manager to join the team.

The IT Manager/Senior Manager will oversee the day-to-day operations of our IT department and ensure the smooth functioning of our technology infrastructure. This role requires a strategic thinker with strong leadership and communication skills, capable of managing a talented team to deliver high-quality IT services. The ideal candidate will have a proven track record in IT management, project management, and team leadership, with expertise in End User Computing, IT infrastructure, Cloud-based/SaaS solutions, Office 365, Internet access, and Firewalls.

Job Responsibilities:

1. Team Management:

· Lead and motivate a team, fostering a collaborative work environment.

· Provide coaching and mentorship for team members.

· Conduct regular performance reviews and set clear objectives for the team.

2. Strategic Planning:

· Develop and implement the IT strategy aligned with the overall business objectives.

· Identify and recommend technology solutions, including End User Computing, Cloud-based/SaaS solutions, and Office 365, that support organizational growth and efficiency.

· Stay abreast of industry trends and emerging technologies to ensure the company remains competitive.

3. Information and Data Security:

· Serve as the primary contact for information security compliance and data protection policies.

· Collaborate with the external Virtual Chief Information Security Officer (vCISO) service to secure and protect the company’s data.

· Ensure compliance with the Personal Data Protection Act (PDPA).

· Facilitate ongoing training for staff in data protection and cybersecurity.

4. Infrastructure Management:

· Oversee the maintenance and optimization of the company’s IT infrastructure, including servers, networking equipment, and end-user devices.

· Manage and enhance network security measures, including firewalls, to safeguard company data and systems.

· Ensure the availability and reliability of IT systems to meet business needs.

5. Cloud-Based/SaaS Solutions:

· Evaluate, implement, and manage cloud-based and SaaS solutions to enhance business processes and scalability.

· Work with cross-functional teams to migrate and optimize applications and services in the cloud.

6. Office 365 and Internet Access:

· Manage and optimize Office 365 services, ensuring seamless collaboration and productivity.

· Oversee Internet access and other security measures to protect sensitive data and ensure compliance.

7. Project Management:

· Plan, execute, and oversee IT projects from conception to completion, including those related to cloud migrations and infrastructure upgrades.

· Collaborate with cross-functional teams to define project scope, objectives, and deliverables.

· Monitor project timelines, budgets, and resources to ensure successful delivery.

8. Vendor Management:

· Evaluate and manage relationships with external vendors and service providers, particularly those related to cloud services and security solutions.

· Negotiate contracts and agreements to ensure cost-effective and high-quality services.

· Stay informed about market trends and recommend changes to vendor partnerships as needed.

Skills and Competencies:

1. Leadership:

· Proven experience in leading and managing teams.

· Strong interpersonal and communication skills.

2. Technical Proficiency:

· In-depth knowledge of IT systems, networks, and infrastructure.

· Familiarity with various technologies, including cloud-based/SaaS solutions, Office 365, and firewalls.

3. Project Management:

· Demonstrated ability to manage multiple projects simultaneously.

· Experience with project management tools and methodologies.

4. Problem Solving:

· Analytical mindset with the ability to troubleshoot and resolve complex technical issues.

· Proactive problem-solving skills to address potential challenges before they escalate.

5. Strategic Thinking:

· Ability to align IT strategies with overall business objectives.

· Forward-thinking approach to technology planning and implementation.

Job Requirements:

· Bachelor’s degree in Information Technology, Computer Science, or a related field.

· Minimal 4 years of experience in IT management.

· Minimal 5 years of experience in team leadership.

· Relevant industry certifications (e.g., PMP, ITIL) are a plus.

Be Transformational.

Make your mark. Create an impact.

At IRAS, we partner you to deliver quality tax services and foster a competitive tax environment for our nation's social and economic growth. By leveraging digital capabilities as part of a future-ready team, your opportunities keep expanding.

This role supports the cultivation of an insights-driven mindset amongst staff, work with partners to engineer data to transform and enhance business processes, and to deliver impactful data science/ artificial intelligence and data analytics solutions across the organisation.

[What you will be working on]

An officer in this role would be expected to handle one or more of the following areas of work as part of day-to-day responsibilities or as assignments:

• Setup/manage/troubleshoot small-scale cloud environments containing data processing, web applications, data science/AI components and services; manage day-to-day operations
  
• Setup/manage Continuous Integration and Continuous Deployment (CI/CD) pipelines, and manage container technologies i.e. Docker & Kubernetes
  
• Work with data scientists and data engineers to migrate/deploy and maintain data pipelines/analytics/artificial intelligence solutions (e.g. applications, models). This includes reviewing/updating/improving the codes that was initially developed by data scientists/engineers.
  
• Provide technical guidance to others on cloud infrastructure/services (including. networking/connectivity, security, performance), DevOps/MLOps
  
• Conduct research on emerging system/cloud architecture, technologies and systems.
  

[What we are looking for]

• Background in Computer Engineering, Computer Science, Mathematics, Software Engineering or equivalent fields
  
• Experience in managing/provisioning infra services, preferably Azure-based services within the context of Government Commercial Cloud. Familiarity in Terraform tool and Infrastructure as Code concept is a plus.
  
• Familiarity/experience in data engineering, data science/AI and web application-related cloud services/products.
  
• Familiarity/experience in frontend and backend, data engineering and data science/AI development process.
  
• 
  
• Familiarity in data query/science languages such as SQL, Spark and/or Python, or frontend framework (e.g. node.js).
  Meticulous and analytical
  
• Good interpersonal, verbal and written communication skills
  
• Resourceful and able to work independently in a team environment
  

Be Transformational.

Make your mark. Create an impact.

At IRAS, we partner you to deliver quality tax services and foster a competitive tax environment for our nation's social and economic growth. By leveraging digital capabilities as part of a future-ready team, your opportunities keep expanding.

We are looking for forward-thinking, energetic and passionate individuals to be part of a new exciting journey! IRAS has always been at the forefront of IT, leveraging the latest technologies to deliver the best experience for our citizens. IRAS is now embarking on a journey to modernise our application systems to ensure that they are scalable, efficient, secure and deliver business capabilities. We will be leveraging technology like containers, microservices, DevOps and cloud computing to improve agility and to support business transformation. This journey will involve change that cuts across technology, talent and process.

The candidate shall be responsible for planning, managing and conducting functional and non-functional testing, including application security testing to ensure a high quality system or application.

Areas of Work :
- Be the test specialists who can advise and educate our users on how to identify good and sufficiently comprehensive test cases
- Define testing objectives and test strategy
- Develop a master test plan, indicating the scope, approach, resources and schedule of intended test activities
- Apply testing pyramid concept by identifying type of tests required for a system/ application
- Work with user stakeholders to implement test cases to simulate user requirements with relevant test data
- Automate test cases and be familiar with tools like Tricentis Tosca
- Analyse possible test coverage lapses and discrepancies
- Analyse possible systems’ performance lapses and discrepancies
- Recommend design improvements or corrections throughout the development process regarding performance issue detected
- Incorporate application security testing with guidance and support from security experts and be familiar with security testing tools like Burp, ZAP, Nessus, Fortify SCA, CheckMarx, etc.
- Implement vulnerability scans on a system/application

Requirements:
- Background in IT/Computer Science/Computer Engineering or relevant discipline
- Strong knowledge and experience in software test automation tools (e.g. SonarQube, Tosca)
- Strong scripting skills (e.g. python)
- Strong understanding and experience in cloud technologies
- Strong understanding and practice of Agile projects (e.g. SCRUM)
- Working experience in DevOps automation, containerisation and orchestration will be an advantage

Annual Package
• From $62,000 to $100,750 (Including IT allowance. Remuneration will commensurate with candidates' years of experience.)

Job Descriptions:

1. Deliver Meal Service to patients, attend to and assist with food related concerns and queries of patients.
2. Take the patients’ meal orders using the Electronic Meal Ordering System (eMOS).
3. Perform duty as a Service Ambassador to meet requests and attend to the hospitality needs patients.
4. Ensure accuracy of every patient’s meal orders, preference, restrictions, special requests and food allergies are properly recorded in the eMOS.
5. Clear soiled meal trays from patient rooms at the given time.
6. Attend to wards and patient’s food related issues, complaints and feedbacks. Coordinate with the Kitchen staff for follow up action and service recovery.
7. Undertake any duties as assigned by Superior.
8. Comply with all Food Hygiene and Safety practices and NEA regulations governing leanliness and hygiene.

Requirements:

• At least a Secondary Education in any discipline
• Preferably with Basic Food Hygiene cert will be an advantage
• Service oriented and good communication skills
• Experience in healthcare, hotel, food & beverage, hospitality industry will be an added advantage
• Able to work on 12-hour shifts, weekends and public holidays

Patient Service Associate – Emergency Department

Job Summary:
We are seeking a compassionate Patient Service Associate (PSA) to join our dynamic Emergency Department (ED) team. As a PSA, you will play a crucial role in ensuring that our patients and their families have a positive experience during their time in the ED.

Key Responsibilities:
• Patient Reception and Registration:
◦ Assist patients and their families upon arrival, ensuring all necessary information is accurately recorded.
◦ Support the triage process by managing patient flow and coordinating with the medical team.
• Handling Inquiries and Communication:
◦ Provide clear information to patients and families regarding ED procedures, waiting times, and hospital policies.
• Administrative Duties:
◦ Manage patient records and documentation, ensuring all information is up-to-date and properly filed.

◦ Scheduling and assisting with appointments.

Ad-hoc duties such as excel preparation.

• Billing and Payment

◦ Assist with payment collection.

• Clinical Duties (training provided):

◦ Administer nasal swabs to patients.

◦ Assisting to take vital signs and ECGs

◦ Transferring patients from wheelchair to trolley, and assisting in pushing patients around.

Qualifications:
Diploma in any discipline/GCE 'A'/'O' Level/Higher NITEC/NITEC in any discipline

Skills and Competencies:
◦ Excellent communication skills, with the ability to convey information clearly and empathetically.
◦ Strong organizational skills, with the ability to manage multiple tasks in a fast-paced environment.
◦ Able to multi-task, work in a fast-paced and dynamic environment.
◦ Proficiency in using various computer applications.

• Additional Requirements:
◦ Willingness to work 2 rotating shifts, weekends, and public holidays.
◦ Previous experience in a healthcare setting or in customer service is preferred but not required.

What We Offer:
• Competitive salary and benefits package.
• Opportunities for professional development and career growth within the healthcare industry.
• A supportive and collaborative work environment where your contributions make a direct impact on patient care.

Join Our Whiskdom Team as a Service Crew Member!

Are you passionate about creating delightful moments for cafe-goers? Do you thrive in a dynamic environment where every day brings new opportunities? Look no further! Whiskdom, a cozy cafe nestled in Singapore’s east, is seeking enthusiastic Service Crew members to be part of our vibrant team.

Responsibilities:

• Customer Service Excellence:• Scoop ice cream, prepare desserts, coffee, and drinks with flair. Take orders, handle cashiering, and serve orders promptly.

• Ingredients Mastery:• Assist with daily ingredients preparations, ensuring freshness and quality.

• Cafe Ambiance:• Maintain the cafe’s cleanliness and contribute to its inviting atmosphere.

• Operational Support:• Ensure smooth cafe operations during opening and closing shifts.

• Team Collaboration:• Be a team player—assist other positions as needed.

Requirements:

• Adaptability:• Must be able to adapt quickly to new roles and responsibilities, including taking on additional duties without hesitation or questioning.

• Resilience:• Ability to work effectively under pressure, especially during busy hours.

• Work Schedule Flexibility:• Must be willing to work weekends and public holidays as part of the regular schedule.

• F&B Background:• Experience in food preparation and cooking is preferred.

• Work Schedule:• 5-day workweek, including weekends.

• Shifts:• Opening and closing shifts, totaling 44 hours per week.

• Compensation:• Competitive pay ranging from $2,300.00 to $3,000.00 per month (depending on experience).

Ready to be part of the Whiskdom family? Apply now and let your passion for hospitality shine! ☕

Job Summary

The Patient Service Officer is responsible for the effective administration and operations of the Patient Service Centre, working permanently on night shifts on a 4-day work week.

Job Description

• Update and maintain patient registration information accurately.
• Perform cashier duties in accordance with Standard Operating Procedures, including checking Medisave account holder balances from the CPF website, printing hardcopies, and attaching this information to the HIS after obtaining patient authorization.
• Address queries regarding doctors' fees or patients' hospital bills during discharge.
• Process and respond to patient requests received via letters, fax, and email appropriately. Handle all general inquiries, referring to senior staff on duty when necessary.
• Follow up on all incomplete admissions and discharges.
• Manage Bed and Operating Theatre bookings after office hours, on weekends, and public holidays.
• Enter maternity patients' bio-data upon receiving completed pre-registration forms.
• Address all general inquiries, referring to senior staff on duty when necessary.
• Answer incoming telephone calls from patients, clinics, and other organizations, providing non-clinical advice and information as needed.
• Accompany patients to the appropriate locations based on the case type in the absence of a porter and provide wheelchairs to patients when necessary.
• Attend to customer feedback and update the Patient Service Executive/Manager accordingly.
• Perform any other duties assigned by the manager.

Job Requirement

• Minimum GCE ‘O’ Level and above
• At least 1 years' experience in a customer service role preferably in a hospital environment
• Pleasant personality and service oriented
• Good interpersonal and communication skills
• Team player
• Able to work night shifts permanently

When the restaurant manager manages restaurant, it means they order, receive, store and track all of the restaurant's food and beverages, including its equipment and supplies. Therefore, one of this job's key responsibilities is to ensure that there's enough inventory to fulfil the menu requirements and to meet customer demand. To meet these demands, they perform tasks such as:

• monitoring usage rates of the various dishes and managing waste to ensure the restaurant doesn't sustain unnecessary costs
• storing food inventory at the right temperature and in clean, secure units
• preventing shortages or overstocking by monitoring inventory levels and ordering the supplies on time
• In this position, you have the crucial duty to ensure that the physical appearance of the establishment remains attractive, hygienic and comfortable for customers. This involves creating and enforcing a schedule that outlines the daily, weekly and monthly tasks required to keep the place clean. The cleaning usually happens before opening hours and in between busy service periods. Cleaning doesn't only apply to the inside of a restaurant, but also to the external areas, such as the landscaping areas and parking lot.
• Able to work night shift
• Must be able to work night shift and split shift
• Must be able to work extra hours or weekend if needed

Founded in 2017, Achievers Dream Learning Centre is a distinguished Science and Chemistry Specialist Tuition Centre that has empowered many students to excel in their academic pursuits. Beyond traditional theory lessons, our NEA-approved Chemistry Laboratory has transformed the learning experience, enriching the educational journey for countless students.

Job Opportunity:

Join our mission to provide Better Education as we expand our team and seek a dynamic Admin Support Assistant. This key role will involve managing administrative, operational, and sales-related responsibilities to ensure seamless enrolment processes and to deliver a pleasant customer service experience.

Key Responsibilities:

• Front Desk Operations: You will be the face of the Centre, greeting visitors and answering phone calls. You will handle administrative tasks such as registration of new students, managing walk-ins, and responding to inquiries from parents.
• Sales and Enrolment Management: Develop and implement strategies to attract new students and increase enrolment.Conduct outreach to potential students and their families through various channels, including phone calls and emails. Provide information about our tuition programs, courses, and schedules to interested parents. Guide parents through the enrolment process, including registration, payment, and scheduling.
• Centre Management: You will be responsible for ensuring the smooth running of daily operations at the Centre. This may involve organizing schedules, maintaining the Centre's cleanliness and orderliness, and ensuring that supplies are adequately stocked.
• Customer Relationship Management: Build strong relationships with parents and guardians by addressing their inquiries and concerns promptly and professionally. Serve as the primary point of contact for parents, providing ongoing support and assistance throughout their child's enrolment. Maintain accurate records of student enrolment, attendance, and payments using our database systems.
• Administrative Support: Assist with administrative tasks such as scheduling classes, managing student records, and preparing reports as needed. Coordinate with teaching staff to ensure smooth operation of classes and timely communication with parents regarding student progress. Handle general office duties, including answering phone calls, responding to emails, and maintaining a clean and organized workspace.
• Reporting: You will be responsible for keeping the Centre Manager informed of any issues or concerns that arise. You will also be expected to provide regular updates on the Centre's performance, including enrolment and attendance.
• Collaboration: You will be workin closely with the Teaching & Curriculum Team to ensure that students receive the best possible education and support. You will be expected to communicate effectively with team members and contribute to a positive, collaborative work environment.

Our Team Culture Code:

We are committed to fostering a culture of support, trust, and inclusivity, regardless of where our team members are in their life journey.

We believe that life is not just about work—while we solve problems together, we also celebrate personal and professional milestones and enjoy having fun as a team. One of our favourite team traditions is sharing a meal together, complete with a cup of bubble tea in hand. It’s our way of coming together, enjoying good food, and making the most of our day. After all, with food in our bellies and a smile on our faces, we're ready to tackle any challenge and conquer the day!

We abhor office politics and drama, and we do not tolerate disrespectful behaviour towards anyone. We are committed to maintaining a safe and respectful work environment for our staff. This includes protecting our team from any verbal abuse or inappropriate behaviour from parents.

We find delight in team members who bring a collaborative spirit, a problem-solving mindset, and a passion for learning. A pleasant demeanour and an open attitude to learning are essential for building strong, long-term working relationships.

Requirements:

• Diploma or Bachelor's degree in Business Administration, Education, or related field.
• Proven experience in sales, enrolment management or administrative roles, preferably in the education sector.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proficiency in MS Office and enrolment management software.
• Ability to work independently and collaboratively in a fast-paced environment.

Work locations and timings

• You will be required to travel between our various outlets (Bukit Timah, Lorong Chuan, Kembangan) based on roster schedule and commit to the work schedule of 3 weekdays and 2 weekends.
• 4 weekdays + 1 weekend is fine too but we will compensate more for people who can work on both weekends.

Join us and be part of a team dedicated to shaping the future of education. If you are passionate about making a difference and possess the required qualifications and experience, we invite you to apply for the

Enrolment Specialist position today!

To apply, please submit your updated resume and a cover letter highlighting your relevant experience and why you are the ideal candidate for this role.

We look forward to welcoming you to our team!

Company Overview :

At Joyful Care Employment Agency, we specialize in providing trusted and professional domestic helpers to households. Our mission is to improve the quality of life for families by ensuring that they have access to reliable and skilled domestic help. We are looking for an experienced Admin Manager to join our team and help manage daily operations, improve efficiency, and provide exceptional support to both clients and domestic helpers.

Job Description :

We are seeking a dedicated and highly organized Admin Manager to oversee our office operations. This role will involve supervising administrative staff, managing recruitment processes, liaising with both clients and domestic helpers, and ensuring the smooth running of all administrative activities. The ideal candidate will be experienced in office management and will possess the ability to work effectively in a fast-paced, client-focused environment.

Key Responsibilities

List the main tasks that the Admin Manager will undertake, focusing on tasks relevant to the domestic helpers’ employment process.

• Supervise and manage the daily administrative tasks related to recruitment, placement, and contracts for domestic helpers.
  Coordinate between domestic helpers, clients, and management to ensure smooth and efficient placement processes.
• Oversee the preparation and handling of employment contracts, paperwork, and documentation for both helpers and clients.
  Maintain accurate records and databases of clients and domestic helpers.
• Develop and maintain administrative procedures to streamline office functions and improve overall efficiency.
• Manage client inquiries and ensure that both clients and helpers receive exceptional service.
• Assist with the training and onboarding of new administrative staff.
• Handle sensitive information and ensure compliance with all relevant employment laws and regulations.
• Coordinate client meetings and site visits for domestic helper placements.
• Support management with strategic planning and business development initiatives.

Qualifications :

• Proven experience in office management or administrative roles, preferably in the domestic helpers or recruitment industry
• Strong leadership skills with the ability to manage a team.
  Excellent communication skills, both written and verbal, with an understanding of client relationship management.
  Proficiency with office management software (e.g., MS Office, CRM tools, or similar software.
• Ability to multitask and handle several projects simultaneously in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Knowledge of employment regulations and contracts related to domestic helpers (local or international) is a plus.
• Ability to speak additional languages (e.g., Filipino, Mandarin) is an advantage.
• Bachelor's degree or equivalent experience in business administration, human resources, or a related field.
• CEI KAH certification will be an advantage.
  

Benefits and Perks :

• Competitive salary and benefits package.
• Opportunities for career growth and development in the domestic recruitment industry.
• A collaborative and supportive work environment with a focus on helping people.
  

How to Apply

To apply for this role, please submit your resume and a cover letter outlining your experience and why you are a great fit for the position. Applications can be sent to [email protected]

Job Responsibilites

• Manage the overall delivery of the infrastructure project on or ahead of time with all client expectations met.
• Assign resources to deliver the works within budget, time, quality and regulatory standards, monitor and guide workflow, setting daily, weekly and long-term project goals.
• Manage the specialist functions of design, engineering, procurement and construction, manage the interaction of various disciplines and multiple work streams.
• Production planning, review progress against plans, contractual arrangements and delivery milestones to ensure they are on schedule and within quality and cost estimates and take effective remedial action as required.
• Financial Management: Ensure strong contract, commercial and financial risk management, accurate forecasting of both costs and revenue, take corrective action in line with CCCC authority and reporting frameworks and maximise the profit margin for the project.
• Demonstrate leadership in risk management, compliance and auditing and ensure legislative, pre-contract and commercial obligations are met, including compliance with the relevant Building Code.
• Stakeholder management: Ensure that stakeholders are actively engaged and that beneficial relationships between the project and the client, subcontractors, community and other external parties are developed and maintained.
• People management: Monitor staff and labour resourcing to ensure the project has the capability to achieve targets, supervise workforce, including subcontractors and foster a high performance team with a positive employee relations environment.
• Contribute to new business, continuous improvement and broader business activities
• Arrange coordination with LTA and QPS and meeting with subcontractors.
• Coordinate with headquarter and site team to obtain enough resources for the projects
• Organize a proper project management team & plan to carry out the construction works
• Submission of progress report to project manager, client and relevant personnel.
• Ensure compliance with all authorities' regulations, which include BCA, PG, PUB and NEA etc.
• Perform all duties in accordance with company’s polices, processes, systems, reporting and procedures.

Job Requirement:

• Holds a Recognised Degree in Civil Engineering or transportation engineering degree.
• Minimum ten (10) years of experience in construction industry
• At least seven (7) years of experience with main-contractor.
• Able to to lead work with counterparties overseas.
• Possess effective time-management skills to meet deadlines and planned deliverables.

Responsibilities:

· Supervise the warehouse team and daily workflow to ensure accurate and timely shipping, receiving, and inventory management.

· Develop and implement warehouse policies and procedures to optimize efficiency and maintain a safe, organized environment.

· Monitor stock levels and conduct regular audits to ensure inventory accuracy.

· Collaborate with other departments, including procurement, logistics, and customer service, to ensure smooth operations and communication.

· Oversee the maintenance and proper functioning of warehouse equipment, ensuring compliance with safety regulations.

Requirements:

· A minimum of 3-5 years of experience in warehouse management or a similar role.

· Proven ability to manage and lead a team in a fast-paced environment.

· Strong attention to detail with excellent problem-solving and multitasking abilities.

· Familiarity with warehouse management systems (WMS) and inventory software.

· In-depth understanding of health and safety regulations in warehouse operations.

Queenie Chua

R24125459

Key Duties & Responsibilities

1. Grow accounts, secure bigger budgets, and retain key accounts year-on-year
2. Concept and Strategy Planning to unleash your creative juices to achieve brand storytelling and business objectives for our client & Kobe
3. Content Planning & Scheduling of campaigns
4. Develop accounts by analysing account potential; initiating, developing, and recommending new applications and strategies
5. Identifies potential in accounts by studying current business; interviewing key customer personnel and company personnel who have worked with the customer; identifying and evaluating additional needs; analysing opportunities
6. Develop strong and trusted advisor relationships with key accounts, customer stakeholders
7. Manage timeline and ensure delivery for key milestones including presentations and approvals
8. Control the financial health of all campaigns
9. Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
10. Forecast and track key account metrics (e.g. monthly revenue, client NPS score)
11. Collaborate with the sales team to identify and grow opportunities within the territory
12. Collaborate with community operations with campaign execution
13. Research and keep updated on vertical and social media trends for product knowledge as a professional advisor to the client; sharing of knowledge within and across departments
14. Any other responsibilities that the company may assign to you from time to time within reasonable scope

We are looking for Marketing Manager to be part of our fun and dynamic team.

Responsibilities:

• Develop and implement comprehensive marketing strategies to increase brand awareness, drive customer acquisition, and foster customer loyalty.
• Oversee digital marketing efforts, including SEO, SEM, social media, content marketing, and email marketing.
• Create and manage marketing materials, such as brochures, flyers, and presentations.
• Plan, organize, and execute events of various sizes, including trade shows, conferences, and workshops.
• Manage event budgets, timelines, and logistics.
• Coordinate with internal and external stakeholders such as vendors, partners, and customers to ensure a successful event experience.

Requirements:

• Degree in Marketing or related field.
• Preferably 5 years of relevant work experience.
• Experience in the defence and security industry preferred.
• Some engineering background will be advantageous.
• Good interpersonal skill and able to work well in a team.
• Preferably willing to travel overseas for events.
• Organized and meticulous.

Interested applicant can click on 'Apply' or send updated resume to [email protected]

Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.

Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.

Ensure high levels of customers satisfaction through excellent service.

Conduct personnel performance appraisals to assess training needs and build career.

Staff work arrangement.

Daily store managemen

Job Responsibilities:

• Manages the activities of the cost accounting function.
• Oversees the gathering of historical cost data, investigation of cost structures, pricing of new services or products, and preparation of budget versus actual expense reports. Ensures that costs are allocated according to established procedures.
• Performs timely month-end close and submission of management reports.
• Performs timely analysis of financial results to help management drive plant’s KPIs and profitability.
• Drives the plant in asset management through monitoring of AR, physical inventory, fixed assets control, CAPEX forecast and CIP tracking.
• Ensures corporate governance and adherence to key corporate policies through review of the plant’s processes and approval of daily transactions.
• Coordinates USGAAP, SOX and statutory audits
• Manages the activities of the team and is responsible for training and development, and performance management of the staff.

Job Requirements:

• Minimum CPA and/or Degree in Accountancy or equivalent
• Minimum of 3 years relevant experience, of which 2 years should be in a supervisory / management capacity in manufacturing environment.
• Competent financial capabilities
• Hands-on with strong analytical skills
• Proficient in MS Office applications