• Salary: $2800 - 3300 + $750 Transport Allowance
• Working Days: 5 days , 8– 5.15pm
• Location: Kwong Min Road (Boon Lay)

Job Description

Overview for the role:

Provide back-end operational support, assist the Account Manager in managing/maintaining customer relationships; daily schedules of technicians; follow up with necessary logistics and procurement; and conduct product training for technicians and Customers.

Operational Support:

• Coordinates, prioritizes, and resolves issues encountered by the team.
• Optimizes the usage of manpower, standard time, equipment, and energy of the team.

Customer Relationship Management:

• Escalates critical/complex issues that will impact the business and manage quality issues.
• Contacts customer & Dealers/Distributors, collects feedback, and establishes and maintains good relationship with customers, Dealers/Distributors.
• Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.

Financial Oversight:

• Forecast, monitor, and document financial performance against plan.
• Manage end-end aftersales service delivery and account receivable through Microsoft Business Central.

​​​​​​​Team Management:

• Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements.
• Manage a team of service technicians direct reports, and a few in-house subcontractors.

Logistics and Procurement:

• Manage parts, materials and tools procurement, and logistics scheduled maintenance, repairs, and emergency service calls.
• Engage in end-end process with subcontractors, from quotations comparison to site deliverables to invoice.

Contract Management:

• Responsible for contract renewals and simple repair quotations process.

​​​​​​​Health, Safety, and Compliance:

• Drive EH&S initiatives, create EHS awareness and monitor compliance

Performance Metrics:

• Responsible for KPIs such as productivity, field expenses, Aftermarket Service Sales revenue/margins

Requirements:

• Degree/Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
• Min 3 Years of experience in a similar supervisory role within Aftermarket Service Industry
• Proficiency in Microsoft Business Central or similar tools.
• Understanding of EH&S standards and practices is a plus for the role.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Fix equipment and carry out maintenance works at customers' premises
• Liaise with the customers and sub-contractors to facilitate the maintenance

Requirements:

• Nitec in Electronic or Electrical Engineering
• 2 years of hands-on experience in carrying out off-site trouble shooting of any electrical and electronics system.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Resolve equipment faults at customers' premises and ensure timely resolution.
• Coordinate with customers and sub-contractors to manage add-on project activities.
• Track work progress closely to ensure adherence to schedules and quality standards.
• Guarantee timely delivery of materials and equipment for site installation or fault rectification, and conduct periodic maintenance for customers.

Requirements:

• Diploma in Electronics/Electrical Engineering or equivalent,
• At least 2 years of experience in troubleshooting of card access systems, alarm systems, CCTV etc.
• Possess valid class 3 driving license.
• Comfortable with stand-by duty.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

We are looking for a Relationship Manager to join our growing organization. The Relationship Manager is expected to actively expand HNW business through various sources. He/She will be actively bonding with clients in identifying their financial needs and providing suitable wealth solutions, while complying to full compliance as set by regulatory bodies.

Job highlights

• Basic salary + quarterly commission + attractive incentive
• Attractive recurring income scheme
• Fast promotion path to Team Head
• Friendly and flexi work environment

Job Description:

• To build and preserve trusting bonds with our customers
• Establish and manage relationship with HNWI customers from our group company
• Provide quality services to clients, handling their needs and enquiries
• Manage the total wealth of our clients by matching our financial and investment product solutions to their needs
• Acquire, develop and maintain new clients

Requirements

• Diploma/ Degree holder with at least 3 years of business development /sales/client acquisition experiences from wealth management nature
• Strong HNW clients sources with proven track record
• Good knowledge in financial products
• CMFAS certification (M5, M6, M6A, M8, M8A, M9, M9A & HI) will have added advantage
• Driven and self-motivated individual who has passion to excel in sales
• Good command of both Mandarin and English (to handle English and Mandarin speaking clients)
• Willing to travel occasionally

Cozy cafe in heart of CBD offering affordable comfort food and specialty coffee to working professionals in the area.

We are an enthusiastic team looking for a new member who can engage customers and build relationships with them. We are all-rounders who manage operations of the cafe and our duties include:

• provide friendly customer service - engaging customers, taking orders, cashiering, serving food and beverages, etc.
• maintain overall cleanliness of cafe (sweeping, mopping, disposing rubbish, clearing and wiping tables, washing, etc.)
• preparing beverages - including specialty coffee with latte art
• assist manager in preparing food (when necessary)

We prefer individuals with some working experience. If you have experience as a barista, F&B service crew or kitchen help we would definitely want to meet you.

Cafe is open on weekdays only and part timers' working hours are 2-3 days per week between 8am-5pm. However, hours are flexible depending on business' and your needs.

Applicants must be able to work for at least 6 months.

Account Manager [After Sales Service]

Salary: $2800 - 3300 + $750 Transport Allowance
Working Days: 5 days , 8– 5.15pm
Location: Boon Lay

Job Description

Overview for the role:

Provide back-end operational support, assist the Account Manager in managing/maintaining customer relationships; daily schedules of technicians; follow up with necessary logistics and procurement; and conduct product training for technicians and Customers.

Operational Support:

• Coordinates, prioritizes, and resolves issues encountered by the team.
• Optimizes the usage of manpower, standard time, equipment, and energy of the team.

Customer Relationship Management:

• Escalates critical/complex issues that will impact the business and manage quality issues.
• Contacts customer & Dealers/Distributors, collects feedback, and establishes and maintains good relationship with customers, Dealers/Distributors.
• Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.

Financial Oversight:

• Forecast, monitor, and document financial performance against plan.
• Manage end-end aftersales service delivery and account receivable through Microsoft Business Central.

Team Management:

• Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements.
• Manage a team of service technicians direct reports, and a few in-house subcontractors.

Logistics and Procurement:

• Manage parts, materials and tools procurement, and logistics scheduled maintenance, repairs, and emergency service calls.
• Engage in end-end process with subcontractors, from quotations comparison to site deliverables to invoice.

Contract Management:

• Responsible for contract renewals and simple repair quotations process.

Health, Safety, and Compliance:

• Drive EH&S initiatives, create EHS awareness and monitor compliance

Performance Metrics:

• Responsible for KPIs such as productivity, field expenses, Aftermarket Service Sales revenue/margins

Job Requirement:

• Degree/Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
• Min 3 Years of experience in a similar supervisory role within Aftermarket Service Industry
• Proficiency in Microsoft Business Central or similar tools.
• Understanding of EH&S standards and practices is a plus for the role.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Industry: Food Nutrition

Job position: Regulatory Affairs Assistant Manager/Manager Job ID: 19431

Hybrid working arrangement (1 day wfh)

Key Responsibilities:

- Ensure regulatory compliance for the company’s products in the B2B segment, and develop regulatory strategies to achieve product registrations and business goals in the APAC region in a timely manner.
- Represent the company in relevant professional associations and regulatory agencies; participate in government agency inspections as needed.
- Maintain a comprehensive understanding of the company’s product portfolio.
- Liaise and negotiate with relevant regulatory authorities and agencies.
- Stay updated on changes in regulatory legislation and guidelines.
- Visit customers with the sales team to explain relevant regulatory frameworks and information; attend industry shows and meetings.
- Coordinate and conduct training sessions for company employees on new regulatory topics.
- Collaborate with other departments, including the B2B sales team, headquarters in Japan, and other company entities in the US, EU, and Asia, as necessary.
- Communicate with key contacts at the headquarters in Japan to obtain necessary data for customer reports or projects.
- Review and approve marketing and sales materials to ensure compliance with regulatory requirements.

Requirements:

• Experience with Salesforce: Use a minimum number of years on Salesforce.
• Minimum of a Bachelor’s Degree in Food Science, Nutrition, or related fields with 3+ years of relevant regulatory experience.
• Ability to independently design and execute regulatory projects.
• Excellent interpersonal and networking abilities to build strong relationships with trade and regulatory associations.
• Customer service-focused and able to work effectively with diverse personalities.
• Familiarity with food safety regulations.

Interested applicants please send your resume to [email protected] with email subject header “Job Application for Regulatory Affairs Assistant Manager/Manager Job ID: 19431- CK".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Koh Siew Xing

EA Registration No: R22104418

Pasona Singapore Pte. Ltd.

EA License No:90C4069

• Recruits, interviews, hires, and trains new staff in the department.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policies
• Partners with the leadership team to understand and execute the organization's human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise.
• Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.
• Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
• Oversee and manage performance appraisal system that drives high performance.
• Creates learning and development programs and initiatives that provide internal development opportunities for employees.
• Carry out employee disciplinary meetings, terminations, and investigations.
• Maintains compliance with local employment laws and regulations and recommended best practices; reviews policies and practices to maintain compliance with local employment laws.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Performs other duties as assigned by management.

Requirements:

• Bachelor's degree in human resources, Business Administration, or related field required.
• Minimum of 5 years of human resource management experience, preferably working in the construction industry.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organizations HRIS and talent management.

Overall Job Purpose

Operations & Controlling

· Responsible for managing & optimising all aspects of vessel operations of dry bulk vessels

· Ensure that communication with all parties including vessels, local offices, procurement department, ship managers, agents, stevedores, other associated companies, and sub-contractors is done correctly and in accordance with existing work instructions and valid charter-party and contract conditions.

· Respond to any problems that arise during the voyage and put in hand whatever corrective measures may be required.

Key Responsibilities

Being responsible for managing all issues relating to the execution of the voyage, this includes – but is not limited to – the following specific matters:

· Monitor the day-to-day operation of the vessels.

· Prepare and distribute Voyage Instructions.

· Prepare appointments to agents, surveyors, etc

· Ensure optimal sailing routing for vessel

· Cargo Plan and bunkering plan preparation for the voyage

· Preparation of hire/freight invoice as well as follow up with all payments and receivables from counterparty until file closure.

· Responsible for ensuring that required Letters of Indemnity are prepared in accordance with company policy.

· Responsible for ensuring that all necessary and appropriate notices are given to the insurance and claims department.

· In case of claimed damages to either ship or cargo, the job holder is to ensure that the appropriate actions are taken to protect the company´s interests, seeking guidance as needed.

· implement procedures for executing fixtures / monitoring and reporting on vessel performances / communicate underlying variances

Job Resoibsibilities

• Build and maintain client relationships and act as primary fund administration client relationship manager for fund accounting and other related services
• Be actively involved in business development to pitch for new client engagements
• Set up the fund administrative services workflow and best practices, including evaluation of any fund accounting software where necessary
• To handle all fund accounting activities which includes periodic financial statements, partner allocations, NAV calculations, annual reporting requirement, and capital activity statements etc
• Assist in investor reporting, partner capital account statements, capital calls, distribution, equalization notices and client reporting are prepared and disseminated correctly
• To provide support in multiple asset classes and funds
• Develop strong business relationships with both internal and external stakeholder including fund managers, investors, auditors, tax agents etc
• Other ah-hoc administrative duties

Job Requirements

• Degree in Accountancy, ACCA, CA or professional qualifications
• Minimum 5 to 10 years of relevant experience (preferably in fund houses and fund administrators)
• Strong knowledge of report standards including IFRS, SFRS and RAP 7.
• Positive attitude with great communication skills, meticulous, analytical and the ability to work effectively in a team.
• Individuals who are detail-oriented, comfortable and meticulous to figures and driven to meet deadlines.

We are a MAS-licensed financial institution with CMS license in dealing in securities & fund management. We are looking for exceptional individuals to join our team. As the Senior Operations Manager, you will be in charge of our middle & back office. We promote a culture of openness, teamwork and fairness. If you have passion, drive and the will to succeed, rise to the challenge today! Besides, you are required to possess experience in some or all of the following areas.

Duties & Responsibilities

• Client onboarding (KYC/AML assessment)
• Follow-up of confirmations within stipulated timelines
• Resolution of client account and trade issues
• Document controls and record retention
• Ensure workflow complies with audit and control policies
• any other ad hoc duties as assigned

Requirements

• Minimum bachelor’s degree or equivalent in relevant discipline
• At least 5 years working experience in relevant fields
• Experience in brokerage firms is preferred
• Experience in RQFII would be an advantage
• Bilingual in English and Mandarin (in order to liaise with Chinese speaking clients)
• Proficient in Microsoft Office applications
• Strong communication and interpersonal skills
• Able to be hands-on & multi-task
• Able to work in a fast-paced environment

The main responsibilities and tasks of this position are listed as, but not limited to the following:

• Assist the Section Head to supervise the front of the house and Club lounge operations.
• In the absence of higher management to make decisions regarding operational problems
• Coordinate and work closely with all departments regarding daily requirements in the Front Office operations.
• Ensure VIP/ Wedding rooms are ready before guests’ arrival.
• Ensure all traces are checked and resolved.
• Ensure the Airlines crews’ keycard is in order.
• To monitor for Travel Agent group arrival
• Ensure all check-in and out procedures are followed.
• Update team members with the latest information.
• Ensure all registration cards are accurate and filled up.
• Always maintain the best relations between management and guests.
• Ensure guests are always given prompt and efficient services by the team.
• Handle all guest complaints professionally, satisfying their needs and safeguarding the Hotel’s interest.
• Ensure all arrival and departure VIPs and Suite guests are taken care of such as rooms are ready with amenities and card, receive and escort guest to room.
• Monitor closely guest’s room folio high balance daily to prevent losses by the Hotel.
• Ensure proper records are maintained and valuable secured in the Front Office Safe Deposit Box
• Responsible for the setting up and updating of the Duty Manager’s Log Entry, Comm Entry and to report all unusual events to the higher management.
• Responsible for all emergency procedures and coordinate closely with the Security Department
• Responsible for all Master Keys and Emergency Key which are strictly for their use only pertaining to operation requirements.
• Liaise with the IT Department on any faults of the system at times of emergency.
• Ensure strict control of the operations of the computer systems and peripherals.
• To perform any other duties that may be assigned by the Management.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Service Delivery Leader to support our client in Singapore which is a top global investment bank.

The Service Delivery Leader will support the network infrastructure across 12 different markets in the APAC region. He/She is responsible for the efficient and effective delivery of network services to internal bank customers. This role acts as the primary liaison between the network engineering/operations teams and the commercial/procurement functions to ensure seamless service delivery, vendor management, and lifecycle management of network assets. You will lead a high-performing team to execute the strategy, manage financial and commercial aspects, and handle procurement of network circuits, pipes, switches, and other essential components.

The ideal candidate will have 5 years++ of experience in service delivery, or commercial/procurement roles, preferably within the financial services or banking sector. A strong understanding of network technologies, vendor management, procurement processes, and financial management is essential.

Responsibilities:

Leadership and Strategy

• Lead and inspire a team of network infrastructure professionals across the APAC region.
• Develop and execute strategic plans that align with our business and IT goals.
• Collaborate with senior IT leaders to ensure our network infrastructure supports business objectives and regulatory requirements.

Service Delivery Management

• Manage the lifecycle of network components, from planning to decommissioning.
• Ensure compliance with industry standards for security, performance, and reliability.
• Coordinate with the operations team to maintain high availability and performance of network infrastructure.
• Network Changes and Upgrades: Collaborate with network engineering to plan and execute network changes, upgrades, and projects.
• Document network configurations, processes, and procedures, and maintain network asset inventories.

Contract and Vendor Management

• Lead contract negotiations and manage relationships with network service providers and hardware vendors.
• Oversee procurement processes to ensure cost-effectiveness and budget adherence.
• Monitor vendor performance to ensure SLA compliance and prompt issue resolution.

Financial Management

• Develop and manage the network infrastructure budget, ensuring efficient resource use and cost control.
• Provide financial reports and forecasts to senior management, highlighting variances and recommending actions.

Risk and Compliance

• Identify and mitigate risks, including security vulnerabilities and service disruptions.
• Ensure compliance with regulatory requirements and internal policies.
• Conduct regular audits and assessments to identify areas for improvement.

Continuous Improvement

• Drive initiatives to enhance network performance, reliability, and security.
• Stay updated on industry trends and emerging technologies.
• Foster a culture of innovation and excellence within the team.

Transition Management

• Act as a bridge between project and operations teams to ensure smooth transitions.
• Develop strategies for seamless handovers of new or upgraded infrastructure.
• Collaborate with project managers and operational teams on transition plans, including training and documentation.

Inventory Management

• Oversee the inventory of network components, ensuring accuracy and completeness.
• Maintain detailed records of circuit ownership for accountability and proper management.

Required Skills:

Education and Experience

• 5+ years of experience in a network support, service delivery, or commercial/procurement role, preferably in a financial services or banking environment
• Proficiency in network monitoring, management, and asset tracking tools
• Excellent problem-solving, communication, and customer service skills
• Strong analytical and financial management abilities
• Proven experience in vendor management, procurement, and contract negotiations and vendor billing
• Experience in capacity planning and management
• Ability to work independently and as part of a cross-functional team

Skills And Competencies

• Deep knowledge of network infrastructure components.
• Proven contract negotiation and vendor management skills.
• Exceptional leadership and team management abilities.
• Strong project management skills, able to handle multiple initiatives.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving capabilities.

Desired Skills:

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field
• Certifications such as ITIL, PMP, or CCNA
• Experience with cloud-based networking, software-defined networking (SDN), and virtualization
• Knowledge of financial industry regulations and compliance requirements
• Project management experience in network infrastructure projects
• Proven leadership experience

We're looking for Restaurant Manager Restaurant Manager

The Paulaner Brauhaus Singapore family is growing and looking for new members with all backgrounds and experience to join our diverse family.

We are the Asian flagship store of the Paulaner brewery and offer a wide range of premium quality beers and typical dishes from Bavaria in an authentic environment.

What can we offer you?

Exciting international environment

Opportunities for individual development

Competitive salary with AWS (13th month salary), bonus

Training & great career opportunities

Meals, Uniform, Transport provided

44hours/5days/week, Annual leave

25% staff discount

You are:

Experienced with highest level of professionalism
Able to work under pressure
Passionate of your work to offer the best possible service
English speaking with minimum Secondary School Education

Candidates who require work pass need not apply, unfortunately, there's no quota available

Your responsibilities:

Take orders and advise on menu items as well as the latest promotions

Serving of food and beverages

Perform all duties in accordance to SOP/Management

Maintain cleanliness of work area and tables

Check guest satisfaction and attend to requests and inquiries
Train and develop staff, conducts daily pre-shift briefings to employees

Come over to our booth to pass us your CV or you could forward to [email protected]. We will contact shortlisted candidates only, thank you for your understanding.

Prost,

Paulaner Bräuhaus Singapore

• Attend to service call at customers' premises and respond to calls for scheduled and unscheduled maintenance service request in accordance with the Company’s Service Agreement.
• Monitor closely the progress of the work done to ensure that the schedule and quality of work are met.
• Ensure that all materials and equipment are delivered on time and able to provide technical support to the other departments.

Requirements:

• Diploma and above
• At least 2 years of experience in CCTV or Security Related Products
• Possess valid class 3 driving license.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

The primary role of the Manager / Assistant Manager, Operations is to provide support to the General Manager and any other persons or companies assigned, in a professional and timely manner.

Meticulous and insightful, this individual possesses excellent communication, negotiation, leadership and people management skills, and is able to work with fellow partners, management and colleagues to execute events within tight schedules and stipulated budget.

This individual must be flexible in terms of job scope and work hours to meet the demands of our fast-paced and dynamic organization. The ideal incumbent will have a cheerful disposition, impeccable personal grooming, is highly independent, resourceful and takes initiative, and has effective communication, time management, planning and organizational skills.

Job Responsibilities

• Define types and scale of the projects, propose a suitable venue, and develop event layout and seating plans
• Maintain good relationship with all stakeholders and source for new stakeholders when required
• Liaise and negotiate with all stakeholders, balancing cost efficiency and optimum performance for the events
• Create and propose profit and loss budget for different project profiles
• Oversee and develop operation plans from the start to the end of the events, including contingency and risk management plans
• Coordinate with vendors such as transportation, accommodation, production, ticketing agent and venue to ensure adherence to event plans, budget and ensuring everything runs smoothly and accurately
• Oversee and manage event expenditure within events budget, liaise with finance on invoicing and payment matters to ensure timely settlement
• Manage and liaise with artiste management on the requirements for the events
• Manage all escalated customer enquiries, requests and feedback promptly and professionally
• Comply with various event’s policies and procedures to ensure that they are within government rules and regulations
• Manage a team of 3-4 members in the operation department and tasking them to different projects
• Evaluate latest technology trends that can be leveraged to spur innovation in events and customer experience
• Recommend measures to improve processes, always strive to do better and adopt best practices
• Resolve all project issues and deviations to ensure that projects are executed as planned
• Review project deliverables to ensure that they adhere to event plans
• Explore and manage all other projects within the team such as exhibition, merchandise and customer experience programs
• Support ad hoc projects as directed by the General Manager

Job Requirements

• Possess at least a Diploma with specialization in Events Management, Mass Communication or Project Management preferred
• Preferably at least 4 years of relevant project management experience, preferably in the field of Events, Entertainment or Exhibition
• Strong interest in the music/entertainment or exhibition industry and possess great knowledge in music trends
• Great attention to detail, is highly responsible and takes pride and ownership in work done
• Excellent people managing skills
• Highly independent and resourceful team player with impeccable integrity
• Strong communication, negotiation, interpersonal, quick problem-solving, time management, and planning and organisational skills
• Able to multitask, work well in a diverse and dynamic environment and under pressure during events
• Fluent in written and spoken English; other language proficiency such as Mandarin/ Korean/ Cantonese is a plus given that you will be interacting with artiste and team who are from other countries and might only speak comfortably in their native language
• Comfortable and have readiness to work longer and irregular hours including weekends during event period

About us

Bruc Bond simplifies corporate banking. It connects entity clients to a diverse network of partner banks, and manages their relationship seamlessly for the long term with the corporate mission of providing Private Banking experience to Corporates and other financial institutions.

Licensed in Singapore as a Major Payment Institution, Bruc Bond facilitates the opening of bank accounts and enables their ongoing management through its global banking partnerships and secure open-banking platform. The technology allows integration of multiple bank accounts, as well as digital connectivity to global banks and external service providers via APIs so that clients’ transaction banking can be conducted from a single window.

Bruc Bond is FinTech-Certified with a stable growth record in Singapore and overseas.

We provide a favorable working environment with a strong start-up culture including facilities for employees’ professional and individual growth, with particular emphasis on financial services compliance. We present an opportunity for the right candidate to join and grow as part of a team with a global presence, and expanding licensing foot-print.

We’ll Count on You To:

• Work with prospecting, digital campaign and Biz Development teams to receive and analyze entity prospects for on-boarding to specific service channels based on profile
• Work with prospects to receive their documents for onboarding in a timely manner to meet targeted on-boarding commitments
• Work with clients in achieving private banking user experience, including use of our banking platform
• Collaborate with sales and biz development teams to develop and deliver appropriate client engagement and retention strategies
• Develop strong long-lasting relationships with clients and proactively manage ‘at-risk’ clients together with sales & biz development teams
• Identify opportunities for upselling and cross-selling additional products to existing clients
• Create and implement client success plans, tailoring strategies to align with individual customer objectives and drive long-term success
• Identify and collect client insight and feedback that can support and drive client experience with the company
• Maintain accurate client record-keeping including KYC Documents, Agreements, Pricing, specific referral Re-Seller details, meeting notes, takeaways, changes, market intelligence and feedback on company databases
• Ensure you are up to date with the product features and enhancements and be able to translate to a number of customer use cases
• Actively participate in Fintech events and conferences where required
• Act as the supervisor and team leader for and to develop a team of executives and senior executives responsible for roles such as KYC client communication, Client On-Boarding set-up, Client Transactions management and System enhancements delivery
• Lead client relationships and operations success with keen commitments to time-lines, business goals, and deliverables needed to make business happen to plan
• Lead daily/weekly operating calls with the rest of the organization for business progress updates, support needed to meet milestones
• Pro-actively work with Biz Development, Referral Programs, Compliance, Finance and HR to plan actions and set expectations for them in the short and medium terms

What You Need to Have:

• Excellent organizational and time management skills, including ability to prioritize client-related actions for the Organization regularly, and work under tight deadlines
• Demonstrated ability to understand client needs and navigate complex client organizations and structures
• Thrive in a fast-paced environment where you can multitask and deal with change
• Be a fast learner and self-driven to reach out pro-actively for desired results
• Be resourceful and creative when approaching problem solving
• Excellent English communication and written skills
• 7 to 10 years in similar roles in licensed financial institutions
• Fluency in more than one global spoken language is an advantage
• Compliance, KYC knowledge for corporate entities is key to success; related Certifications are an advantage
• Degree in Finance, Commerce, Accounting, Technology, Marketing, Economics and legal is an advantage

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.

We have an exciting career opportunity for the position of Student Service Executive and invite talented individuals to join us in our mission.

Job Description:

• Administer students' admissions, withdrawals, course completions, attendance tracking, and payment processes.
• Manage the front desk and attend to walk-in customers, student inquiries, feedback, complaints, and requests.
• Respond to email and phone inquiries related to courses.
• Coordinate various school administrative matters between different departments.
• Provide assistance to the Head of Department and lecturers as needed.
• Assist with ad-hoc departmental responsibilities, such as marketing workshops, outreach, student orientation, and graduation ceremonies, as required.
• Perform other tasks as directed by the Department Manager or Vice President, Academic.

Job Requirements:

• Diploma in Business Administration.
• Two years of relevant working experience in a private education institution.
• A good track record in the service industry, with a passion for customer service and achieving excellence in customer satisfaction.
• Effective interpersonal and communication skills, both verbal and written.
• Ability to adapt to evolving priorities.

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

About the team

The Product team at Airwallex is a group of passionate builders and problem-solvers who are obsessed with crafting customer-centric solutions that empower businesses to operate anywhere, anytime. We combine technical expertise with a deep understanding of our customers' needs to design and build unified, intuitive, and scalable products. As a team, we thrive in a collaborative and fast-paced environment, constantly iterating and pushing boundaries to deliver exceptional product experiences.

Responsibilities:

• As Product Manager, you will be responsible for leading high-impact projects from ideation to launch on topics
• Creating more delightful user experiences for businesses when they set up, monitor, and operate their online stores with Airwallex online payments
• Building robust clearing and settlement mechanisms that ensure businesses have full visibility over their expected cash flow and protect Airwallex from financial risks
• Improving Airwallex's reporting capabilities to streamline reconciliation processes for businesses and allowing them to fully optimize the online payments operations

Who you are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• 4 to 10 years of overall professional experience
• Experience in product management, go-to-market propositions, product design, product planning and development
• Bachelor's Degree in Engineering, Computer Science, or another STEM discipline
• Evidence of exemplary academic achievements (e.g. high GPA, Dean's list, scholarship etc.)
• Excellent communication skills with the ability to convey product strategy to both technical and non-technical audiences
• Close attention to detail, ability to structure complex problems and inform decisions with data and first-principle insights
• Drive, grit, and persistence to take ownership and move ideas to reality in short periods of time
• Ability to thrive in cross-cultural and cross-functional teams
• Experience considering both user requirements and commercial strategy in order to drive meaningful product growth
• Experience in any of the following is a plus: hyper growth startup environments, software engineering, financial technology
• Solid technical understanding and ability to engage in architectural discussions with engineering teams
• Hands-on with online payments or similar B2B domains with high conceptual complexity

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Job Summary

We are seeking a highly skilled and motivated Compliance Manager to oversee and manage the company’s regulatory and compliance framework. The ideal candidate will ensure adherence to local and international regulations, including licensing requirements, Anti-Money Laundering (AML) policies, and Know Your Customer (KYC) and Know Your Business (KYB) protocols.

Key Responsibilities：

Regulatory Compliance & Licensing

• Lead the application and management of regulatory licenses, including submissions to the Monetary Authority of Singapore (MAS) and other relevant authorities.
• Stay updated on applicable laws and regulations governing cryptocurrency and financial services industries.
• Liaise with regulators and ensure timely reporting and communication on compliance matters.

AML/CFT Program Management

• Design, implement, and maintain a robust Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) compliance framework.
• Conduct periodic AML risk assessments for the business and its products.
• Ensure compliance with MAS guidelines, including TRM (Technology Risk Management) and PSN01 requirements.

KYC and KYB Processes

• Develop and manage KYC/KYB policies to onboard customers and business partners effectively.
• Oversee customer due diligence (CDD) and enhanced due diligence (EDD) processes for individuals and corporate entities.
• Regularly review and update KYC/KYB processes to ensure alignment with regulatory expectations.

Policy Development & Implementation

• Draft and implement compliance policies, procedures, and controls tailored to business activities.
• Provide training and guidance to internal teams on compliance best practices and emerging risks.

Monitoring and Reporting

• Conduct internal audits to ensure adherence to compliance policies.
• Monitor transactions for suspicious activity and report suspicious transactions (STRs) as required.
• Maintain records of compliance activities, audits, and findings.

Collaboration

• Work closely with product, operations, and legal teams to embed compliance in business processes.
• Support the development of new products by providing compliance guidance and risk assessments.

Key Requirements

Qualifications

• Bachelor’s degree in Law, Finance, Business, or a related field.
• Professional certification in AML (e.g., CAMS) or compliance is a plus.
• Minimum 3 years of experience in regulatory compliance, preferably in cryptocurrency, fintech, or financial services.
• Hands-on experience with MAS regulations and licensing processes.
• Proven track record in managing AML, KYC, and KYB programs.
• Strong understanding of cryptocurrency and blockchain technologies.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple projects and meet deadlines.
• Effective communication and stakeholder management skills.
• Fluency in English is required; proficiency in Mandarin is a plus..

Only applicable to Singaporean and PR holder

Job Description

• Build and implement sales strategies.

Responsible for developing and executing sales strategies to achieve the company's business objectives. Ensure sustainable revenue and market share growth.

• Consult and introduce investment and immigration programs

Advise and provide detailed information on investment and immigration programs that suit clients' needs and goals. Ensure clients receive optimal and reliable solutions.

• Lead and train the sales team

Responsible for managing and leading the sales team, including training, skill development, and building an effective, motivated team capable of achieving company goals.

• Build and maintain relationships with VIP clients

Develop and maintain strong relationships with VIP clients through communication, professional customer care activities, marketing sources, agents/referrals, personal relationships, etc.

• Manage the work reporting system

Manage and implement systematic tasks, update client information and sales progress. Prepare reports related to sales activities, clients, and work effectiveness.

• Develop partnership relationships

Develop and maintain relationships with partners such as banks, financial organizations, business associations, etc., to optimize the partner network and diversify customer referral sources, increasing sales opportunities.

• Customer care and ensure positive experience

Ensure clients receive the best care and a positive experience from product introduction to transaction completion, ensuring it meets their needs and expectations.

• Support and organize workshops and events

Participate in organizing and supporting the company’s periodic events and workshops, contributing to brand recognition and client/ partner connections.

• Proactively research and share market information

Research, update market trends, information about new immigration programs, and investment

opportunities. Proactively share this information with clients to provide them with an overview

and help them make informed investment decisions.

Job Requirements

• 3-5 years of experience in high-end sales, team management, or infinancial services, real estate, investment consulting industries.

• Leadership skills: Effective team management and training skills, ability to build relationships with clients and partners.

• Communication skills: Excellent communication, persuasion, and customer care abilities.

• Industry knowledge: Understanding of foreign investment and immigration programs, related

legal processes.

• Technology proficiency: Proficient in using sales support systems and tools for reporting.

• Mindset: Good thinking, long-term commitment to the immigration industry.

Job Description:

• Planning and coordinating PR programme for the project
• Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Provide administrative support assistance and other ad-hoc jobs if required

Job Requirements:

• GCE 'O'/'A' Level with 1 to 2 years of public relations experience, preferably in building trade as BSC supervisor
• Good communication skills
• A pleasant personality & good interpersonal skills

Manage the Business Development of the company:

- Consult and manage the business marketing strategy and operaton.

- Manage the customer relationship.

Requirements:

- Min 3 years of management experience.

- Experience in sales and customer relationship management

- Strong communication and interpersonal skills.

Only applicable to Singaporean & PR Holders

Job Description

• Develop detailed plans to expand and grow the customer network

• Provide consultation on product information, investment programs, and residency options that suit customer needs.

• Maintain strong relationships with customers, ensuring they have the best service experience.

• Perform tasks using the CRM management software and prepare related reports.

• Collaborate with other specialized departments to support and process customer files promptly, optimally, and effectively.

• Participate in supporting and organizing seminars and events held periodically by the company.

Job Requirements

• Hold a college or university degree in business administration, international trade, or other related fields.

•Have at least 2 years of experience in product consultation in areas such as immigration, studying abroad, real estate, banking, insurance, or consulting and selling high-value products.

•Ability to identify potential customers and build long-term relationships with them.

•Confident in communication, with strong persuasive and problem-solving skills.

We're looking for a hands-on Recruitment Business Manager specialising in Technology, Banking, Insurance, or any other adjacent industries interested in working for an international award-winning, recruitment company.

At Gravitas, we can offer you:

• A competitive basic salary
• A market competitive low-threshold commission scheme
• Top Performer accelerator bonuses on top of your commission
• Monthly Friday afternoon off for 'Lunch Club' at Michelin Star Restaurants
• Fantastic Overseas Luxury Holiday destinations such as Dubai, Turkey, Iceland, Lapland, South Africa, Goa
• Work from home policy (1-3 Days/ week)
• Work-cation
• Sabbatical Leave
• Flexible Lunch Hours
• Quarterly team night outings
• Industry Leading Training Programmes - from Senior to Management

As an experienced recruiter, you will

• Capitalise on your existing specialisation and combine that with our historical clients to bring in new business and continue upkeeping your existing pipeline
• Have future aspirations to lead your own team (we're also open to individual contributors!) within your chosen specialisation, expanding into other relevant adjacent areas that show strong business opportunities
• Partner with supportive and top-billing managers with years of experience
• Join our award-winning "Senior/ Management Development Programme" that focuses on advanced recruitment skills to prepare you for the next step of your career
• Work with a recruitment firm actually built on values: transparency and honesty

If you,

• Have minimally 6 years in agency recruitment
• Have a proven consistent track record of active business development (new client terms signed + account management)
• Have experience managing at least 3 junior recruitment consultants
• Have a strong personal desire to succeed and achieve
• Are a good team player and enjoy a positive, energetic, and driven office culture

Let's chat.

Who is Gravitas?

We are an international recruitment company focusing on Technology, Insurance, and Banking with 8 offices across London, Singapore, Hong Kong, Shenzhen, Germany, and Amsterdam. We have been a true success story of 2021 & 2022 - with both our UK & Asia teams having record breaking years. With our office located in the central business district of Singapore, we are now looking to further expand our team to continue our world domination!

I know the recruitment industry in Singapore is small so if you're curious and want to have a confidential exploratory conversation (no strings attached), reach out to me on LinkedIn.