The duties of a store manager or retail manager include12345:

• Recruiting, training, supervising and appraising staff
• Managing budgets
• Maintaining statistical and financial records
• Dealing with customer queries and complaints
• Overseeing pricing and stock control
• Maximising profitability and setting/meeting sales targets, including motivating staff to do so
• Ensuring compliance with health and safety legislation

Our client is a well-established construction, property development and specialist engineering solutions provider. Currently, they are currently seeking for Design Manager to be part of the team.

The ideal candidate is a highly experienced and skilled Design Manager with minimum of 15 years of civil engineering or architecture experience post-tertiary education and hold professional status. The candidate should have a proven track record of managing design teams on projects for large scale of Design & Build nature of industrial or treatment process plant. The Design Manager must be well-versed with regulatory agencies’ requirements and standards.

JOB DIMENSION (SCOPE)

• Lead and manage design consultant teams to deliver high-quality design solutions on time and within budget.
• Oversee the entire design process, from concept through to detailed design and construction documentation.
• Ensure designs meet project specifications, regulatory requirements, and client expectations.
• Coordinate with multidisciplinary teams, including architects, engineers, and consultants.
• Foster a collaborative and productive team environment.
• Provide mentorship and guidance to junior designers and engineers.
• Act as the primary point of contact for clients and stakeholders on design-related matters.
• Conduct regular meetings and presentations to update clients on project progress and address any concerns.
• Ensure client requirements are accurately captured and reflected in the design.
• Implement and enforce quality control procedures to ensure the highest standards of design.
• Review and approve design documents, drawings, and specifications.
• Conduct regular design audits and peer reviews to maintain quality and consistency.
• Ensure all designs comply with relevant regulatory requirements and standards.
• Liaise with regulatory agencies to obtain necessary approvals and permits.
• Stay updated on changes in regulations and standards and ensure designs are adapted accordingly.
• Provide technical leadership and expertise in civil engineering or architecture.
• Resolve complex design challenges and technical issues.
• Stay informed about the latest industry trends, technologies, and best practices.

JOB REQUIREMENTS

• Bachelor Degree in Civil Engineering, Architecture, or a related field.
• Master’s degree is preferred.
• Minimum of 15 years of relevant experience in civil engineering or architecture.
• Proven experience in managing design teams on complex projects.
• Experience in the design of multi-storey bus depots or similar structures is preferred.
• Professional Engineer (PE) or Registered Architect (RA) status.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in design software and tools (e.g., AutoCAD, Revit, BIM).
• In-depth knowledge of regulatory requirements and standards.
• Strong problem-solving and decision-making abilities.

Roles & Responsibilities

Responsible for both profit & loss plus customer satisfaction.

Lead a team of salon staffs to provide excellent services, maximize profit and follow all health and safety regulations.

In charge of hiring, training and dismissing staff members and managing the salon's day-to-day activities.

Schedule in house promotions and staffs roaster to ensure adequate coverage for the salon's needs.

Resolve customer complaints and provide solutions to staff disputes.

Account for and report profits and expenses of the salon.

Prepare and maintain sales, inventory and customer reports.

Manage inventory salon products by maintaining records of stock quantities on hand and ordering replacement items.

Requirements:

More than 5 years' work experience in a hair salon environment.

Extensive experience providing salon services to clients.

Advanced organizational skills to manage staff, operations and salon finances.

Excellent communication and team-leading skills.

Detailed knowledge of the beauty industry and customer needs.

Interest and ability to continue learning about market standards and changes in trends.

Ability to stand on feet for long periods of time and move quickly to accomplish many tasks.

The incumbent will be reponsible for development of global business opportunities through government relations, corporate relations and partner relations in which GHQ will invest capital, as a regional liaison. He/she will also need to collaborate with various stakeholders to achieve successful results to support the achievement of MHI medium term business plan and he/she is also responsible for supporting all Business Units in MHI-AP in collaborating with each Business Domain and SBUs in Mitsubishi Heavy Industries, Ltd.(MHI) Group to expand business growth areas in the Asia Pacific region; provide leadership in the business development activities for the energy transition solutions (such as power plant, CO2 capture, CO2 utilization technologies, biomass, engines, fuel cells and Liquefied CO2 & Ammonia vessels), New Mobility & Logistics business leveraging on digitalization & AI.

Job responsibilities

Global solution business development

· Participate in global solution business projects in which GHQ will invest capital, as a regional liaison

· Build relationships with local decision makers and influencers such as government executives and leading local companies

· Share information with stakeholders at GHQ and in Asia Pacific countries, and align their opinions to reach a consensus for global business development

· Monitor progress of business development and ensure that activities comply with the company’s codes, standards and rules

· To establish the initial project scheme and structure considering the project cash flow

BU Business Support

· Oversee and support all Business Units in MHI-AP, collaborating with Strategic Business Units (SBUs) in MHI Headquarters

Project Risk Management

· Review the preparation of tender proposals, commercial proposals and contracts to ensure project feasibility

· Minimize project risk in terms of costing, delivery schedules, contract terms and conditions and other legal requirements

Requirements

· Degree in Business or equivalent

· Minimum 10 years working in Sales and/or Business Development department of power plant and/or engineering industries.

· Excellent Japanese Language skills (JLPT N1 or equivalent level) in both business writings & speaking to coordinate & communicate precise information with Japanese stakeholders in the APAC region / counterparts in Japan HQ.

· Excellent business acumen with proven business development track records & strategic vision

· Project management experience and knowledge of EPC (Engineering, Procurement and Construction) works

· Finance and Legal knowledge for project finance

· Excellent skills in navigating network & managing stakeholders

· Good knowledge of energy supply chain including energy sources, transportation, receiving facilities and various type of plants, especially, power generating plant.

· Good knowledge of energy management systems (For example, the optimization solutions with the combination of hardware & software technologies)

· Familiar and good network with government bodies in Japan and professionals for strategic interface on business development matters.

· Ability to perform in VUCA environment

Job Overview:

We are looking for a skilled Key Account Manager to own and manage the relationships with the most important advertisers within our Export business at our client's platform. In this role, you will be responsible for managing and developing the long term relationships with our top advertisers by and translating a deep understanding of the process and working of these customers and translating this knowledge into an seamless approach to deliver on their requirements and in turn, maximize revenue from these accounts.

The ideal candidate will be experienced in building and maintaining strong relationships with strategic customers. You will be able to identify needs and requirements to promote our client's platform solutions to achieve mutual satisfaction and maximum revenue potential. A knowledge and previous experience of working with these accounts is critical.

The goal is to contribute in sustaining and growing our Export business business to achieve long-term success.

Responsibilities:

• Develop and maintain long terms trusting relationships with a portfolio of top advertisers to ensure they do not churn and move to competing platforms
• Continually acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct solutions are delivered to our top advertisers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by our top advertisers and deal with complaints in an efficient manner to maintain trust and protect revenue
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Manage regular meetings our top advertisers including weekly, monthly and quarterly business reviews
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Priority Skill

Sales Enablement

Required Skills and Experience

• Proven experience as Key Account Manager
• Minimum 5 years or more years of experience in Advertising Technology sales in any online ad platform
• Extensive knowledge of digital marketing solutions
• Experience in sales and providing solutions based on customer needs
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills
• Outstanding ability in problem-solving and negotiation
• Strong proficiency in Mandarin language as the incumbent will need to handle Mandarin-speaking markets

Manager, Sales and Marketing

The Songwriter Music College Pte. Ltd.

The Songwriter Music College and FM Pop Music school, the education arms of Funkie Monkies Music, are leading music institutions specialising in Songwriting, offering higher education and enrichment courses to equip both professionals and hobbyists with the skills and industry connection to break into the international music industry, through the Funkie Monkies music ecosystem. The other arms of Funkie Monkies Music include music publishing, music production, artist management and music distribution.

The role of the Sales & Marketing Manager is to develop and execute recruitment strategies, and convert potential students from the lead pool generated by marketing activities.

Job Description

· Develop and execute recruitment strategies with the General Manager

· Strategize and coordinate lead generation marketing activities with the external marketing team

· Nurture prospective students with a consultative approach in a timely manner

· Planning, coordination and execution of recruitment related events such as Course Previews, Open Houses and Workshops that may be held outside of normal working hours as required

· Provide administrative support to marketing and recruitment activities

· Any other duties as required

Job Requirements

· Minimum Diploma in any field

· Sales management experience is desirable

· Experience in recruitment in the education sector is advantageous

· Fluent in English and Mandarin (to communicate with potential leads interested in Mandarin-delivered courses)

· Good communication and interpersonal skills

· Good team player and adaptable to a dynamic start-up style environment

· Well-organised and responsible with an aptitude in problem-solving

· Must possess initiative and be able to work independently with a positive attitude

· Proficient in basic Canva, Google Workspace, Adobe and MS Office applications

The incumbent will be reponsible to support the Global Business Development Group Manager (SVP and General Manager) to provide commercial and technical support, covering all areas, in order to shape up customer needs.

He/she will collaborate and coordinate with relevant Domain in Japan to achieve MHI’s business objectives and surpassing clients’ expectation.

Job responsibility

Business Development Support

• Provide commercial and technical support in order to shape up customer needs.

• Collaboration with Energy and Environment Domain in Japan

• Understand customer needs from technical point of view, provide concrete proposal;

• Conduct investigation and analysis for the technical development against competing companies;

• Conduct investigation and discussion for the promising partner companies in AP region;

• Preparation of presentation materials targeted for the specific projects.

• Undertake and support special assignments on power plant and distributed power generation project.

Requirement

• Degree in Business or equivalent

• Minimum 5 years working experience in a Plant and/or Engineering Industry

• Excellent Japanese Language skills (JLPT N1 or equivalent level) in both business writings & speaking to coordinate & communicate precise information with Japanese stakeholders in the APAC region / counterparts in Japan HQ.

• Good business acumen with proven business development track records

• Knowledge of project management and EPC (Engineering, Procurement and Construction) works

• Technical presentation skill with value engineering methodology

Job Description:

• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Answer client questions about property facilities/services.
• Generating reports, preparing proposals, coordinating with clients & suppliers.
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, CVGR letters).
• Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).
• Assist the sales team by managing schedules, filing important documents and communicating relevant information. Arrange and co-ordinate meetings, events and any appointments.
• Record, transcribe and distribute minutes of meetings.
• Meets with clients in the absence of the Director of Sales or Sales Managers; perform hotel site tours with potential clients.
• Print Daily Sales reports for each sales manager and submit to the Director of Sales.
• Print Sales manager productivity reports for each sales manager and submit to the Director of Sales.
• Ensures all documents produced by the Sales Department (i.e. contracts, rooming lists, proposals) are completed accurately and on time.
• Respond to complaints from customers and give after-sales support when requested.
• Ensure the adequacy of sales-related equipment or materials are available at all times.
• Other duties as assigned by the Director or the management.

Job Requirements

• Min GCE 'O' Levels
• Candidate with relevant experience working in a hotel, clerical or sales will be added an advantage.
• Entry level candidates are welcome to apply, training will be provided
• Good computer skills and excellent customer service skills.
• Friendly, customer centric and able to work in a team environment.
• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint)
• Short notice or immediate available will be added an advantage.

My client is a global hospitality group across Asia looking for an Internal Audit Manager/ Senior Manager to facilitate their company growth.

Reporting directly to the Head of Internal Audit, you will lead and execute audit assignments, evaluate and test internal controls, and document findings thoroughly. You will whistle-blow complaints, incorporate data analytics into audit procedures, and handles various ad-hoc audit tasks etc.

Requirememts:

• Min 5-7 years of relevant experience at group level with strong knowledge of governance, risk management, and internal control principles
• Leadership experience is a must
• Comfortable with travelling extensively across Asia (50-60%)
• Proficiency in both English and Mandarin to liaise with Mandarin speaking stakeholders
• Certified IA / Professional qualifications such as CISA, CFE are highly regarded

If you would like to be considered for this opportunity, please forward a copy of your full CV to [email protected] and attn it to Kristine Tan (R23116401)

Shortlisted candidates will be notified.

www.ambition.com.sg

EA Registration Number: R23116401

Data provided is for recruitment purposes only

Business Registration Number: 200611680D.

Licence Number: 10C5117

*LI-AF

We are seeking a highly organized and experienced Customer Service Manager to oversee all aspects of customer service operations within our Food & Beverage establishment. The ideal candidate will possess exceptional leadership skills, a strong understanding of customer service principles, and a passion for delivering an outstanding guest experience. The Customer Service Manager will play a pivotal role in ensuring customer satisfaction, resolving issues, and driving overall business success.

Role and Responsibilities

Team Leadership

• Recruit, train, and supervise a team of servers, Waitress and other front-of-house staff.
• Provide ongoing coaching and feedback to ensure the team delivers exceptional service.
• Foster a positive and collaborative work environment that promotes teamwork and employee morale.

Customer Experience Management

• Develop and implement strategies to enhance the overall dining experience for guests.
• Monitor customer feedback and implement improvements based on suggestions and complaints.
• Lead by example by providing outstanding customer service and resolving guest issues promptly and effectively.

Operational Efficiency

• Ensure efficient operation of service areas, including dining rooms, bars, and waiting areas.
• Coordinate with kitchen staff to ensure timely and accurate food delivery.
• Manage reservations and seating arrangements to optimize dining room capacity and flow.

Quality Control

• Ensure that food and beverages meet quality standards and are presented according to company guidelines.
• Conduct regular inspections of service areas to maintain cleanliness and organization.
• Monitor compliance with health and safety regulations and take corrective action as necessary.

Inventory and Supplies Management

• Oversee inventory levels of dining room supplies, such as utensils, glassware, and linens.
• Place orders for supplies as needed and ensure proper stock rotation.
• Monitor and control costs related to customer service operations.

Qualifications and Education Requirements

• Diploma or Certificate in Business Administration, Management, or a related discipline is often preferred.
• Previous experience in F & B or a related field.
• Excellent communication and interpersonal abilities.
• Previous experience in a customer service management role within the food and beverage industry.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent communication and problem-solving abilities.
• Knowledge of food and beverage operations, including service techniques and standards.
• Familiarity with point-of-sale (POS) systems
• Understanding of health and safety regulations.
• Flexibility to work evenings, weekends, and holidays as required.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

As the world’s leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 133 properties in 47 countries. Open since 1994, Four Seasons Hotel Singapore provides a preferred address for business and leisure travellers, and the highly personalised, anticipatory service that Four Seasons guests expect and value around the world. Recent awards and honours include Top 10 ‘Singapore’s Best Hotels’ and Top 5 ‘Singapore’s Best Hotel Spas’ in Travel + Leisure’s Luxury Awards Asia Pacific. For more information on Four Seasons Hotel Singapore, visit press.fourseasons.com/singapore or follow us on www.instagram.com/FSSingapore and www.facebook.com/FourSeasonsHotelSingapore

About the role:

Assistant Manager / Team Leader, Housekeeping

These roles ensure our guest accommodation and all areas front and back of the house are maintained in tip-top condition at all times allowing guests to have an enjoyable experience.

What you will do:

The incumbent assumes a very "hands-on" management of the day-to-day operation of the Housekeeping Department by establishing and controlling planned cleaning schedules and working closely with the Front Office to ensure that guest accommodations are ready in a timely manner to Four Seasons standards. They assist Supervisors with training and supervision of Housekeeping staff and assume responsibility for the Department in the absence of the Director of Housekeeping.

What you bring:

• Two (2) years of relevant experience within Four Seasons (or a top luxury group) is considered an asset, of which includes 1 year in a supervisory or managerial role.
• Good organisational skills, ability to prioritize workload and handle pressure
• Pleasant disposition with strong interpersonal and communication skills
• Curiosity and interest in the luxury market; Guest-centricity and understanding the importance of guest preferences
• Kindly note that due to work visa restrictions, position is open to Singaporeans only

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including weekends, and public holidays.

Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques

· Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency

· Interviewing potential employees to determine whether they have the right qualifications and experience for the job

· Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force

· Overseeing the financial operations of the nightclub to ensure compliance with industry standards

· Determining the number of employees needed to run the business efficiently and effectively

· Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators

· Overseeing the hiring process for new employees to ensure that they meet all requirements

· Discussing any concerns patrons might have with security staff and resolving issues if possible

Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques

· Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency

· Interviewing potential employees to determine whether they have the right qualifications and experience for the job

· Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force

· Overseeing the financial operations of the nightclub to ensure compliance with industry standards

· Determining the number of employees needed to run the business efficiently and effectively

· Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators

· Overseeing the hiring process for new employees to ensure that they meet all requirements

· Discussing any concerns patrons might have with security staff and resolving issues if possible

The Role:

• Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands.
• Organize and schedule meetings and appointments.
• Maintain office policies as necessary.
• Organize office operations and procedures.
• Manage company inventory and office equipment assets.
• Manage relationships with vendors, service providers, and landlord, ensuring that all items are invoiced and paid on time.
• Manage contract and price negotiations with office vendors, service providers, and office lease.
• Participate actively in the planning and execution of company events.
• Organize orientation and training of new staff members.
• Manage Leave balances of the Staff with Financial controller.
• Manage petty cash/Corporate Bank account.
• Ensure security, integrity, and confidentiality of data.
• Provide general support to visitors and Adhoc activities.
• Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved.
• Monitor and maintain office supplies inventory.
• Maintain a safe, secure, and pleasant work environment.

What Do You Need to Have?

• Candidates need to have at least 1 to 3 years of office administration work experience. Fresh graduates are welcome to apply.
• Proven office management, administrative, or assistant experience.
• Knowledge of office management responsibilities, systems, and procedures.
• Excellent time management skills and ability to multitask and prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills.
• Proficient in Microsoft Office.
• Knowledge of accounting, data, and administrative management practices and procedures is a plus.
• Knowledge of clerical practices and procedures is a plus.
• Knowledge of human resources management practices and procedures is a plus.

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Outlet Manager

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Manage and coordinate daily Front of the House and Heart of the House operations with right delegation
• Monitor the reservation status and communicate with culinary team
• Plan and control manning to meet business needs and according to budget
• Check the appearance, orderliness, cleanliness and set-up of the outlet and its related areas, and be ready before 10 minutes of the commence of each meal period
• Control outsource labour supply, casual labour and overtime
• Communicate with team during daily briefings and conduct monthly department meetings
• Ensure and conduct regular training and re-training when needed
• Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed by
• Ensure hygiene and food safety compliance in the outlet and related areas
• Lead the F&B team to personalize the guest dining experience and ensure the compliance of LQA standards and delivery of Service Promise
• Lead a Heartist® approach to guest experience/service with the F&B team
• Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrence
• Work closely with the culinary team to maintain food quality and to create attractive food products that support the image of the outlet/hotel and incremental business volume
• Regular review of guest comments/VOG with the team and implement right solutions for continuous improvement
• Focus on the dining experience for LCAH members
• Implement, monitor, train and maintain control measures to impact food costs, beverage costs, labour costs and operating supply costs for the outlet and to be in line of budget
• Plan, implement and measure profit enhancement programmes constantly in the areas of menu engineering, profit contribution, revenue generation, productivity, pricing and costing for products used in the outlet
• Interpret financial reports: create and implement plans or promotion to improve profits for the outlet
• Compile financial data and use the data to coach the service team how to use suggestive selling to improve the overall financial performance
• Provide necessary training and guidance to F&B team and to ensure that the highest possible standards and quality of products and services offering in the premise
• Recruit, develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business
• Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting
• Drive consistent service and process improvement, be entrepreneurial
• Use the performance review process to identify and develop talent for growth management performance issues, using a coaching styles
• Interface the needs/requirements of other departments with the F&B Service : Laundry, Property Maintenance, Sales & Marketing, Engineering, Front Office, Security, Finance, T&C and Culinary
• Provide a level of Safety & Security for all colleagues
• Develop own knowledge and skills to grow as a business partner and leader.

Qualifications:

• Minimum 2 years in F&B restaurant management position
• Experience in similar size/style of 5* hotel
• Diploma in Hospitality Management
• Leadership / People management
• Good interpersonal and communication skills
• Able to work under pressure and independently
• Good interpersonal skills with ability to communicate with guests and all levels of employees
• Service oriented with an eye for details
• Strong computer skills and proficient in Microsoft Office-Words & Excel
• Strong problem solving and decision making skills
• Effective conflict management skills, respecting a diverse, multi-cultural environment
• Can use sensitivity and discretion in supporting guest needs
• Leads to constantly improve the guest service experience and team performance
• Leadership skills developed – collaborative, enabling, and entrepreneurial
• Career focused, wanting to grow and develop, self-driven

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

Job Description

• Daily management of Raffles Japanese Clinic operations
• Head of Marketing for Japanese companies
• Coordination of day-to-day operations between Raffles Japanese Clinic and Raffles Hospital
• Resolve any outstanding issues
• Overall in-charge of Tokyo project implementation which includes site inspection, selection, negotiations with related companies, application process and procedures for necessary licenses & permits
• Involvement with planning and proposals for new services and business in Japan
• Management meetings as required and prepare approval papers
• Consulting support for Raffles Medical Group to deal with Japanese market in China and Southeast Asia

Requirements

• Possess strong interpersonal, communications and presentation skills
• Pro-active, self-motivated and able to work independently with initiative and be adaptive to changes
• Promote teamwork, co-operation among all personnel staff
• Undertake any other responsibilities from direct superior
• Bachelor Degree in any discipline, preferably in marketing or pharmaceutical or healthcare / medical
• At least 5 to 8 years of relevant experience with demonstration of leadership ability

• organise stock and equipment, order supplies and oversee building maintenance, cleanliness and security
• plan and work to budgets, maximise profits and achieve sales targets set by head office
• monitor and control takings in the restaurant and administer payrolls
• recruit new staff, and train and develop existing staff
• coordinate staff scheduling and rotas, and motivate and encourage staff to achieve targets, including maximising sales
• ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
• ensure high standards of customer service are maintained
• implement and instil in your team company policies, procedures and ethics
• handle customer complaints and queries
• carry out marketing activities in line with company policy, including implementing branded promotional campaigns from head office

-This position will be accountable for planning, coordinating and managing staff and services to ensure efficient and effective F&B operations and that customer service standards are maintained at all times.

-This role will encompass the formulation and implementation of operating procedures and standards, the management and development of team members, and liaise with executive management to ensure that company’ short and long term goals are met.

-Work with team members in service and food preparation to minimize wastage and increase productivity and efficiency. Review operating results with the team and identify opportunities to improve performance.

-Ensure all cashiering procedures are processed in compliance with accounting standards.

-Monitor and minimize wastage of consumables and maintain labor productivity ratios.

-Anticipate heavy business times and organize procedures to handle extended waiting lines.

-Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.

-Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues.

-Manage Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements.

-Maintains guest profiles on a daily basis and takes appropriate actions as necessary.

Job Requirements:

-Minimum 10 years’ experience in an integrated resort, restaurant group, private club or luxury hotel chain specializing in Chinese cuisine.

-Possess a comprehensive set of F&B service and operations skills and a focus on VIP customer service.

-Enjoy problem solving and can think outside-the-box in difficult situations.

-Team oriented approach to management with a mindset of open communications.

-Capable of building and managing relationships with multiple departments as well as key customers.

-Administration knowledge of F&B operations and Quality management, proficient in Microsoft Office programs.

-Have a well-groomed, professional appearance

Key Responsibilities:

1. Marketing Strategy Development:
   • Develop and execute comprehensive marketing strategies aligned with business goals and industry trends.
   • Collaborate with senior leadership and sales teams to understand market needs and tailor campaigns accordingly.
2. Brand Management and Positioning:
   • Enhance and maintain a strong brand presence in the outsourcing and BPO (Business Process Outsourcing) market.
   • Ensure consistency in brand messaging across all communication channels.
3. Lead Generation:
   • Optimize lead generation and conversion through data-driven strategies and marketing automation tools.
   • Monitor and analyze website performance and user engagement to improve digital presence.
4. Market Research and Competitive Analysis:
   • Conduct market research to understand industry trends, customer needs, and competitor strategies.
   • Use insights to identify new opportunities and refine marketing strategies.
5. Campaign Management:
   • Plan and execute multi-channel marketing campaigns targeting key industries and decision-makers.
   • Track campaign performance and make data-driven adjustments to optimize results.
6. Partnership Marketing:
   • Build and maintain partnerships with external stakeholders to expand marketing reach.
7. Team Leadership and Collaboration:
   • Manage and mentor the marketing team, fostering a culture of creativity and performance.
   • Collaborate with internal departments, such as sales and operations, to ensure alignment with marketing objectives.
8. Metrics and Reporting:
   • Measure and report on the effectiveness of marketing campaigns and initiatives.
   • Use KPIs such as ROI, lead-to-client conversion rates, and brand engagement to demonstrate success and identify areas for improvement.

Qualifications and Skills:

• Education: Bachelor’s degree in Marketing, Business Administration, or a related field (Master’s preferred).
• Experience:
  • Minimum of 5-7 years of marketing experience, with at least 3 years in a managerial role within the outsourcing or BPO industry.
  • Proven track record of successful lead generation and brand-building campaigns.
• Skills:
  • Expertise in digital marketing tools and platforms.
  • Proficiency in analytics tools such as Google Analytics and CRM platforms.
  • Strong project management and leadership skills.
  • Understanding of global marketing trends and cultural nuances.

The candidate will be responsible for the day-to-day operations of the department. He/she is accountable for the hotel’s Front Office activities:

Responsibilities:

- co-ordinate and supervise the daily operations of the Front Office Department

- maintain operation standards and maximize efficiency

- assist in the developing of new initiatives to achieve service excellence

- train and develop the Front Office staff

Requirements:

* strong leadership and decision making skills

* excellent communication skills with an eye for detail

* working knowledge of the HMS system

* with 2 years’ experience in a similar capacity in the hospitality industry

Roles & Responsibilities

The Restaurant Manager is responsible for overseeing the daily operations of the restaurant, ensuring a high level of customer satisfaction, managing staff, and maintaining the overall quality of service. This role requires strong leadership skills, a customer-oriented mindset, and the ability to manage financial aspects of the restaurant effectively.

Job Description:

Operations Management:

- Oversee the day-to-day operations of the restaurant, including opening and closing procedures.

- Ensure compliance with health, safety, and sanitation standards.

- Monitor inventory levels and order supplies as needed.

- Coordinate with kitchen staff to ensure timely and accurate food preparation.

Staff Management:

- Recruit, hire, train, and supervise restaurant staff.

- Schedule shifts and manage labor costs.

- Conduct regular performance reviews and provide ongoing training and development.

- Foster a positive and inclusive work environment.

Customer Service:

- Ensure high levels of customer satisfaction by providing excellent service.

- Handle customer complaints and resolve issues promptly and effectively.

- Monitor online reviews and feedback, and implement improvements as needed.

Key Requirements:

- Extensive (10+ years) in international restaurant concepts

- Proven pre-opening experience and knowledge to work seamlessly with the Directors to successfully plan and manage the pre-opening of a new restaurant

- Previous working experience with WILD HONEY - this is critical as our business is highly complex and takes years to master

- Outstanding and proven guest relations abilities

- Able to manage difficult situations in the moment and when they arise

- Outstanding and proven communication skills with excellent English in both verbal and written form

- Operations knowledge and ability to manage the day-to-day functioning of the restaurants

- A high level peerless individual to partner to the Directors to help oversee and manage the operations (see below)

- Detailed working knowledge of REVEL POS System, RESERVATIONS, YIELD MANAGEMENT including menu programming and back-end reports

- Proven ability to manage and meet company goals and financial targets

- Willingness to work weekends, evenings and PH

- Able to build long term relationships with staff and guests and build up a loyal client base

Note:

Due to manpower constraints, only shortlisted candidates will be contacted.

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

Job Description:
• Good understanding of project management and controls.
• Good understanding of Authority submissions and approval.
• Ability to demonstrate and implement cost-savings measures.
• Ability to deal effectively with all consultants, construction teams, and relevant authorities.
• Ability to clearly and effectively express ideas, thoughts, and concepts verbally and in written form.
• Coordinate with relevant parties to manage the progress of the project to make sure that the schedule is kept.
• Lead team to manage project operations, schedule, and specifications.
• Manage operational costs to keep costs within the budget.
• Manage site document filing and record-keeping in accordance with the International Organisation for Standardisation (ISO) standards.
• Manage subcontractors’ activities to ensure compliance with contract requirements.
• Monitor compliance of work with workplace safety and health regulations.
• Monitor the quality of project delivery to make sure they meet project requirements and regulations.
• Oversee the project team and subcontractors in the delivery of the project to meet the completion date.
• Provide leadership to the project management and construction team.
• Supervise daily site activities.

Job Description & Requirements

KEY RESPONSIBILITIES

• Manage assurance engagements by defining the audit strategy in consultation with the director / partner and execute it in compliance with the firm’s policies and protocols. When required, you'll personally execute complex audit procedures and lead teams or parts of teams on engagements, depending on the size of the engagement.
• Manage projects and engagements profitably by leading the team to perform efficiently.
• Monitor the assurance team's progress against the plan and alter it when needed.
• Cultivate and manage business development opportunities. Generate new business opportunities by understanding the services provided by our sister concerns and actively assess/present ways to apply knowledge and services.
• Conduct timely performance reviews and provide performance feedback/on-the-job training.mbers attain experiences that cultivate technical competencies.
• Developpeople by encouraging individuals to think for themselves and take responsibility for their contributions to the assurance team.
• Conduct timely performance reviews and provide performance feedback/on-the-job training.
• Maintaincooperative relationships with other assurance teams.
• Develop and maintain long-term productive client relationships and networks.

SKILLS AND ATTRIBUTES

• Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress.
• Contribute ideas/opinions to the assurance teams and listen/respond to other assurance team members' views.
• Demonstrate professionalism and competence in the audit client's environment.
• Strong written and verbal communication skills.
• Good project management skills.
• Integrity within a professional environment.

TO QUALIFY

• A Bachelor's degree in Accounting, Finance, or a related field.
• Obtained or in the final stages of obtaining CPA Singapore qualification.
• Working knowledge of Caseware audit software a strong advantage.
• At least 3 years of related work experience in a managerial role.

1. A Degree in Engineering(Civil and/or Structural) or Building from local universities or universities recognised by Professional Engineers Board with at least 12 years of practical working experience in the related field in building construction projects.
2. Report to the Project Manager, and assist in creating schedules and project timelines, track deliverables, and control subcontractors and suppliers to meet time, safety and quality objectives.
3. Positive attitude, self-motivated, initiative and responsible.
4. Sound management skills.
5. Good communication and interpersonal skills.
6. Able to work independently.
7. Remuneration shall commensurate with qualifications and experience. Basic salary: S$6,000 to S$8,000, plus allowances.