Job Responsibilities

• Greet and welcome customers with a warm, friendly, and professional demeanor
• Take orders from customers and provide recommendations on the menu, including our specialty dishes and drinks
• Serve food and beverages efficiently and in accordance with restaurant standards
• Ensure all guest needs are met promptly and with care, maintaining a high level of customer satisfaction
• Collaborate with kitchen staff to ensure accurate and timely delivery of food and beverages
• Assist with setting and clearing tables, ensuring the dining area is clean, organized, and inviting
• Handle customer inquiries, complaints, and special requests in a courteous and professional manner
• Process customer payments accurately using POS (point-of-sale) systems
• Ensure that the restaurant is fully stocked with necessary supplies and assist with inventory management as needed
• Adhere to all health, safety, and hygiene regulations
• Any Ad-Hoc Duties that may be assigned by the Manager

Job Requirements

• Previous experience in a customer service or restaurant setting preferred, but not required
• Passion for Japanese cuisine and culture is a plus
• Knowledge of Japanese food and drink (sake, tea, sushi) is an advantage
• Excellent communication and interpersonal skills
• Ability to work efficiently in a fast-paced, team-oriented environment
• Positive attitude, strong work ethic, and a professional appearance
• Ability to multitask and handle stressful situations with grace
• Willingness to learn and grow in a hospitality-focused environment
• Required to work weekends, and holidays

Other Information

• Location: Bugis
• Full Time, Part Time, Intern Available (Singaporean and Student are welcome)
• Salary will base on experience
• Resume can email to [email protected]

The Dempsey Project is looking to hire service crew, both part-time and full time. If you are passionate about food and think fast while keeping a smile on your face, we would love to have you join our team. Working as a service crew at our restaurant is the perfect way to start your career and gain valuable experience in customer service, food preparation, and personnel management.

FT Salary: $2,300 - $2,600
PT Salary: Up to $14/hr

Job Highlights:
- 5 Days (44 hours) Work Week
- 14 Days Annual Leave
- Staff Meal provided
- 70% staff discount while on shift
- $300 Employee Referral Program
- Shuttle Bus provided from Orchard/Holland V/Botanic Gardens

Job Description:
Clearing of plates and cutleries.
Serving of food and beverage.
Collection of cash / credit payment.
Basic cleaning roles
Daily use of POS system & general admin duties
Understands and adheres to all quality standards, formulas and procedures of preparation.
Understands and adheres to proper food handling, safety and sanitization standards while preparing food, serving food, and clean up.
Maintains professional standards.

Job Requirements:
No work experience required; on job training will be provided!
Possess great service attitude
Passion for people and food

Working Location:
The Dempsey Project, Block 9 Dempsey Rd, #01-12, Singapore 247697

Highlights:

• Health insurance
• Dental reimbursement
• AWS + Performance Bonus
• Friendly environment
• Multiple buses to town
• Upcoming Havelock MRT Station (TE16) just outside our office

Job Summary:

The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.

Job Description:

• Effectively handle and manage customers’ feedbacks and complaints
• Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
• Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment
• Work closely with team members to ensure accurate and timely delivery of services
• Participate actively in the customer retention program and strategy
• Tracks and assist in collection of outstanding payments in relation to the income generated from your department
• Ad-hoc duties such as billing and filing
• Perform other duties or projects assigned

Requirements:

• Minimum Diploma and 3 years of experience in service-related industry
• Meticulous, organised and an effective team player
• Good command of English and Chinese, written and spoken, to liaise with English and Chinese speaking clients
• Immediate commencement

Description:

Join Our Growing Team...

Manpower Link is a leading recruitment agency who has more than 7 years in foreign recruitment ! We are currently seeking highly motivated and organized Talent Acquisition to join our team. Come join and grow with us!!!

$2800-$3500

Monday to Friday, 8.30am - 6.00pm

(May need to OT after 6pm , and work on public holiday)

Ubi Road (Near to Tai Seng MRT)

Job Description:

- Handle Recruitment activities not limiting to pass screening, applications, prepare for workers arrival and contracting.

- Assisting with or performing administrative tasks, such as managing and updating internal data , processing new orders, and

- Tracking inventory.

- Monitoring department issues and client complaints to create methods to lessen recurring issues, management of clients accounts.

Job Requirement:

- Minimum Higher Diploma / Degree holder

- Applicants with knowledge of MOM legislations are preferred

- Prefer with CEI certified.

Job Description & Requirements

You will be reporting to Site Incharge and required to undertake such duties as may be assign to you in the proper performance of your employment.

Customer Services

· Acts as window and interface with customer on all issues, and provide top level of customer service to all customers

· Liaise with customers on quotation status, progression of projects, and delivery schedules

· Escalate issues impacting customers on time delivery performances

· Maintain communication record of interaction with the customers in an orderly manner

· Coordinate with the internal departments to find solutions and resolve matters

Sales Admin

· Maintain customers and supplier relationship

· Fully assist Sales Manager for all oversea and local customers

· Follow up to PO documentation once quotation is issued.

· Provide strategic leadership and overall sales and service direction and consistency to enhance productivity, quality and customer service

· Identify, develop and implement progressive and standardized methods of continuous improvement

· Define and maintain standards of performance

· Develop, communicate and implement mid and long-term goals and production plans for areas of responsibilities to ensure continued excellence, including appropriate contingency and risk planning

· Monitor and control expenditures and external/internal labour costs to operate within approved budget guidelines. Identify variances and potential corrective actions.

· Ensure that all business activities are performed with the highest ethical standards and in compliance with the company’s Code of Business Conduct

Requirement:

• Candidate must possess at least a Professional Certificate/Nitec etc
• At least 1 Years of working experience in the related field is required for this position
• Preferably with related min Customer Service or Equivalent
• Preferably with Engineering background

BRIEF DESCRIPTION

This position works with the reporting head in the department to execute service agreements at, or above the customers' standards. He or she is accountable to handle principal & agency related shipments; documentation preparation and to also work closely with the Sales Team to deliver excellent service to our customers.

JOB SCOPE

• Timely completion of documentation flow to facilitate the import/export/cross trade shipments.
• Issue shipment related documents (i.e Bill of Lading, invoices, pre-alert, etc).
• Coordinate closely with internal offices / agencies & clients to deliver a seamless supply chain flow.
• Equipment/inventory planning and fulfilment.
• Provide quotations and sailing schedules as requested by a direct inquiry from customers.
• Ensure timely monthly closing of jobs and maintaining relevant files relating to shipments to provide a record and review trail.

WHAT ARE WE LOOKING FOR

• Minimum 1 year operational experience in NVOCC / Co-Loader is preferable for this position.
• Preferably specialised in Logistics/Supply Chain or equivalent will be an added advantage.
• Experience in liasing with Shipping Principals and Agencies will be an added advantage.
• Result oriented, pro-active and possess a positive work attitude with good customer service.
• Fluency in both written and verbal communication skills (English).
• Required Skill(s): Microsoft Office (Word / Excel), preferably Microsoft Outlook as well.
• Salary offer will scale accordingly to your relevant work experience.

ATTRACTIVE COMPANY WELFARE BENEFITS

• 5 days work week
• Medical & Dental Benefit
• Other benefits (revealed during interview phase)

PLEASE INCLUDE THE FOLLOWING IN YOUR CV

• Last drawn salary
• Expected salary (salary offer is negotiable and will be in accordance to level of experience)
• Availability
• Reason(s) for leaving current/previous job

Grab this chance to work at Changi Airport!

Position Summary:

Responsible for handling customer inquiries, office administration and applications for various matters in a timely and professional manner. The objective is to enhance customer satisfaction, foster positive relationships, and support the company’s reputation for excellent customer service.

Requirements:

• Service-oriented & excellent grooming with pleasant disposition

• Proactive and approachable character

• Able to start work immediately

Company: National Electrical Traders (Toyomi)

Location: 459 Geylang Road s389420

Employment Type: Full-time

Salary Range: $2300-$2800

Are you a people-oriented individual with excellent communication skills? Do you thrive in providing exceptional customer experiences? If so, we have an exciting opportunity for you to join the Toyomi Singapore team as a Customer Service Representative!

Key Responsibilities:

- Attend to after-sales duties, including handling repair requests from customers.

- Coordinate with the repair team to ensure timely and efficient resolution of customer product repair issues.

- Communicate with customers to arrange product collection after repair completion.

- Respond to customer service emails and chats promptly and professionally, addressing inquiries and concerns.

- Assist with invoicing and basic accounting tasks related to customer service operations.

- Assist with ad hoc tasks to ensure smooth operation of the business

Requirements:

- Prior experience in customer service or a related field is preferred but not mandatory.

- Preferred: Excellent verbal and written communication skills in English and Chinese.

- Strong interpersonal skills and the ability to build positive relationships with customers.

- Basic understanding of invoicing and accounting procedures.

- Detail-oriented and able to handle multiple tasks effectively.

- Tech-savvy and proficient in using various computer applications.

Our client a freight forwarding company established in China with 11 strong years of market presence. They specialize in e-commerce and traditional freight, handling about 15,000 tons of airfreight per month.

The ideal candidate will possess a strong background in freight forwarding and a passion for delivering exceptional customer service. This role involves managing customer inquiries, coordinating airfreight shipments, and ensuring timely and accurate communication with clients and internal teams.

Responsibilities:

• Procure the most effective option based on rates, transit time, customers’ requirements, etc.
• Develop unique solutions to achieve maximum efficiency (e.g. transshipments, etc.).
• Act as Control Tower for the region.
• Oversee and mentor the airfreight customer service team, providing guidance and support to ensure high performance.
• Foster a positive work environment that encourages collaboration and professional growth.
• Develop and maintain strong relationships with key clients, ensuring their needs are met and expectations exceeded.
• Address customer inquiries and issues promptly and effectively, ensuring high levels of satisfaction.
• Collaborate with operations, sales, and logistics teams to ensure seamless shipment processes and timely delivery of services.
• Monitor airfreight shipments and coordinate with carriers to resolve any issues that may arise.
• Identify opportunities for process improvements and implement best practices to enhance customer service and operational efficiency.
• Analyze customer feedback and performance metrics to develop strategies for service enhancement.
• Provide training and ongoing support to team members on airfreight procedures, customer service excellence, and industry regulations.
• Prepare regular reports on team performance, customer satisfaction, and operational metrics for senior management.
• Utilize data to drive decision-making and improve service delivery.

Requirements:

• Bachelor’s degree in Logistics, Business Administration, or a related field preferred.
• Minimum of 5 years of experience in airfreight customer service or freight forwarding.
• Strong knowledge of airfreight regulations, tariffs, and shipping procedures.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members.
• Proven leadership and team management experience.
• Private and Confidential
• Proficient in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.
• Ability to thrive in a fast-paced, dynamic environment.

By sending your job resume to us, it shall be deemed that you have agreed and hereby give your consent to Merries Employment LLP in collecting, using and/ or disclosing your personal data for the purpose of accessing and processing your job application and/ or for future job opportunities within Merries and/ or with the client(s) of Merries. If you wish to withdraw your consent, please notify us.

We regret to inform only shortlisted candidates will be notified.

Merries Employment LLP

EA Licence No: 14C7362

Posting Personnel: Kong Fong Ting
EA Personnel Registration No: R1987853

• Responding to customer service requests, diagnosing equipment problems and providing timely and effective solutions.
• Performing on-site repairs, maintenance and installations of equipment and machinery.
• Conducting preventive maintenance checks and routine inspections to identify potential issues and ensure equipment reliability.
• Collaborating with internal teams, including sales, engineering and product development, to address customer needs and provide technical assistance.
• Documenting service activities, including service reports, repair logs and customer communication, to maintain accurate records and ensure traceability.

Duties and Responsibilities:

• Diagnose technical issues reported by customers through phone, email, or ticketing systems, providing remote troubleshooting and guidance.
• Schedule and coordinate service visits and appointments with customers, ensuring efficient use of time and resources.
• Perform equipment installations, upgrades and preventive maintenance activities according to manufacturer specifications and service agreements.
• Test equipment functionality and performance after repairs or installations, ensuring compliance with quality standards and safety regulations.
• Provide training and technical assistance to customers and end users on equipment operation, maintenance procedures and troubleshooting techniques.
• Communicate effectively with customers, explaining technical concepts and solutions clearly and concisely.
• Responding to customer service requests, diagnosing equipment problems and providing timely and effective solutions.
• Performing on-site repairs, maintenance and installations of equipment and machinery.
• Conducting preventive maintenance checks and routine inspections to identify potential issues and ensure equipment reliability.
• Collaborating with internal teams, including sales, engineering and product development, to address customer needs and provide technical assistance.
• Documenting service activities, including service reports, repair logs and customer communication, to maintain accurate records and ensure traceability.

Job Description & Requirements

1. Onboard vessel coordination, commissioning, Service, modification and troubleshooting of Cathelco products (MGPS and ICCP systems).

2. Routine Maintenance tasks e.g., On-board Site Surveys, Technical Audits, System Health Checks, Spares Management and Service Report.

3. Ensure service / commissioning work is always completed safely and efficiently.

4. Ensure service / commissioning reports are completed fully and to a good standard on completion of each order and get signed from owner / yard.

5. Discuss and recommend technical solutions with Customer and Project Manager.

6. Commissioning vessels at Singapore / Overseas Major Shipyard.

7. Responding to Technical queries from Shipyard and customers within a given timeline.

8. Ensure that the product support related to areas of the complaints and the warranty system is properly managed with records maintained.

9. Oversee the installation of the systems or equipment.

10. Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.

11. Investigates root causes of failures and recommend solutions.

12. To deal with customer on the warranty issues from technical aspect.

13. Performs any other service and training duties as and when assigned.

Qualification/ Requirement:

1. Diploma in Engineering (Marine/ Mechanical / Electrical)

2. At least 3 years of working experience in marine related

3. Independent with team-oriented spirit

4. Ability to read mechanical / electrical system drawing.

5. Good communication and analytical skills.

6. Good report writing skills.

7. Prepare to travel overseas for commissioning / service works.

8. Understanding and ability to use Microsoft office, specifically MS word and excel.

Roles & Responsibilities

Official working hours: 5 Days

Salary: Basic $3000 - $5000 plus Overtime

Working location: Tuas or Site

• To carry out inspection, troubleshooting & repair of marine equipment such as hatch cover, winches and crane on site.
• To carry overhauling of marine equipment or components in workshop, such as winches, cylinders , motor.

Requirements

We are looking for an experienced Hydraulic/Mechanical Service Engineer who capable to work in marine industry.

• Nitec, Diploma or Degree in Mechanical or Electrical Engineering or equivalent
• At least 1 years working experience in Mechanical, Hydraulic, Electrical, Marine, or heavy engineering Industry. Preferably with service and troubleshooting skill.
• Capable in mechanical and hydraulic and mechanical troubleshooting.
• Good coordination skill and capable to supervise repair team at shipyard and during vessel repair.
• Positive attitude and able to work under pressure to complete work within timeframe.
• Eager to learn and good team player.
• Capable to prepare service reports and able to communicate well with colleague, customer and contractor.
• Willing to work overtime and travel overseas for short period.

1. Delivering excellent customer service.

2. Ensure smooth operations to achieve good customer satisfaction.

3. Taking orders, serving of beverages and food to customers.

4. Maintain cleanliness and housekeeping of work areas.

5. Assist in food running where necessary.

Job Requirements:

1. Friendly and enjoys meeting people.

2. Preferably with experience in F&B sector.

3. COFFEE SHOP ENVIRONMENT

4. NIGHT SHIFT

5. Must be able to work on weekends and public holidays.

6. Staff Meal will be provided.

Responsibilities:

• Prepare food and beverages.
• Ensure food quality standards always meet expectations and be fully prepared before peak hours.
• Take orders.

Requirements:

• Strictly comply with food safety and hygiene course.
• Maintain good personal hygiene and appearance.
• Keep the workstation clean and hygienic.

To facilitate in the job application, please include the following in the resume:-

• Last drawn, current and expected salary.
• Duties and responsibilities for each job.
• Resume in Microsoft Word format
• Reason for leaving for past and present employment.
• Availability.
• Residential area.

Thank you.

David Ong (R1110279)

Adept Manpower (EA License: 22C1006)

https://adeptmanpower.com/

Roles & Responsibilities

• Receiving installation, testing, commissioning, and service schedule instructions from the Project Supervisor/Manager.
• Preparing to attend installation and service jobs, which involves contacting customers and landlords to schedule installations and service requests, and organizing the necessary project equipment, spare parts, and safety gear.
• Diagnosing and isolating faults, communicating with customers about the cause of the issues, and outlining corrective actions.
• Resolve faults by replacing defective components, readjusting system settings, and reinforcing end-user training for proper equipment usage.
• Escalate unresolved project issues to the supervisor for further guidance and action.
• Coordinate and schedule site testing with the main contractor, subcontractors, and customers as required.
• Manage and account for company-issued assets, including tools, laptops, vehicles, intellectual property, and more.
• Report on any follow-ups regarding outstanding service jobs and submit weekly timesheets.
• Participate in all job-related training to stay informed about the solutions offered by the company.

Requirements:

• Skilled in interpreting blueprints and schematic drawings.
• Capable of climbing ladders and proficient in the operation of handheld power tools.
• Strong communication skills with a commitment to delivering exceptional customer service.
• Possess a valid driver’s license and demonstrate the ability to operate fleet vehicles safely at all times

Mon - Fri 8:30 a.m. - 5.30 p.m.

Sat 8:30 a.m. - 12:30 p.m

( Alternate Saturday )

Key Responsibilities:

- Greet customers in a friendly and professional manner as they arrive at the service center.

- Assist customers with scheduling service appointments and provide them with accurate information regarding service options and pricing.

- Coordinate with service advisors and technicians to ensure timely completion of customer vehicles.

- Escort customers to the waiting area and provide them with updates on the status of their vehicles as needed.

- Assist with vehicle check-in and check-out procedures, including documenting vehicle condition and obtaining customer signatures.

- Manage incoming phone calls and respond to customer inquiries in a courteous and knowledgeable manner.

- Maintain cleanliness and organization of the service reception area and customer waiting lounge.

- Assist with administrative tasks, such as filing service records, preparing invoices, and processing payments.

- Collaborate with other team members to support overall departmental goals and objectivesobjectives.

Delibowl Group is a company that commenced its operations in Singapore in 2017. We provide customers with high-quality food, affordable prices, great location through our excellent service and friendly environment. We are looking forward to seeing you on board. You will get more opportunities for career promotion prospects and an attractive incentive package.

Job Title:

Service Crew

Reports to:

Outlet Manager

Part time : $12-15 per hour rate

Position Summary:

As a member of the service team, you will greet our customers as they enter the outlet and ensure that they have a great dining experience. Your ability to familiarize yourself with the outlets menu will showcase your preparedness and knowledge as well as your desire to learn and to serve our guests.

Duties and Responsibilities:

• To prepare the outlet for operation, including mise en place, resetting tables
• Providing exceptional, friendly, courteous, and professional guest service at all times
• Taking orders
• To be knowledgeable with all food and beverage products on the outlet menu
• Respond to consumer inquiries about the outlet's services and special offers
• Processing customers' orders and generating their bills
• Assisting with seamless and fast service while maintaining outlet standards at all times
• Clean all tables after customers have left and get tables prepared for the next set of clients
• Maintain store cleanliness
• Comply with all safety and security procedures at the store
• Any other ad-hoc duties assigned

[Job ID: 829187]

Responsibilities

• Carry out schedule and retrofits automatic door parts; mechanical, electrical and electronic
• Troubleshoot and conduct site check on the automatic entrance and propose parts recommendations for user consideration
• Provide site report to client for the purpose of completion of works, Testing/commissioning
• Decommissioning and conduct risk assessment of all automatic entrance related system and products
• Any other ad-hoc duties assigned

Requirements

• 1-2 years of site Engineering experience (i.e. installation, maintenance)
• Class 3 driving license valid in Singapore

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We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

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EA License no.: 07C5771
EA Personnel Reg. No.: R2094050
EA Personnel Name: Ayumu Matsuki

Our client, a leading company in Singapore, is expanding. They value self-development, career progress and most importantly a healthy working culture. Join them in this exciting journey as a:

Service Engineer

Job description

1. Perform the maintenance service in a proper and correct manner as stated on the checklist

2. Attend emergency breakdown service as instructed by the team leader

3. Carry out testing & commissioning for A&A work and run the small size of project

4. Provide technical support to the Application Team

5. Co-ordinate with the Project and Application departments and provide necessary support when required by the Team Leader

6. Support the systems testing related activities with the Project and Application Teams

7. Liaise with sub-contractor to perform site survey for A&A work and to provide detailed information on equipment quantity and method for the installation to the relevant parties for preparation of quotation

8. Deliver good standard of workmanship and ensure accurate quantity and quality of the equipment to be installed at site

9. Conduct in-house training when is required

10. Perform standby duty and other ad hoc duties as assigned

Key Requirements

• Diploma/ Degree in Mechanical/Electrical/Electronic Engineering
• 2 years’ experience in security systems
• Strong knowledge in network and security systems, able to troubleshoot and rectify the network and systems related issues.

Remuneration:

• $2,500.00 - $3,600.00 per month

Work Arrangements:

• Work Location: In person

Please submit your updated and comprehensive CV to: [email protected] for a P&C discussion. Your CV should be updated and in MS WORD FORMAT ONLY (NOT PDF) with full career details, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date.

For quicker processing, please indicate the position applied for on the subject header. We regret to inform that only shortlisted candidates will be notified. However, if you are not selected, we will explore other positions for you, in the near future. All applications will be treated with the strictest confidence.

What our client offers

Our client offers an attractive remuneration package, a fast-paced and exciting working environment and provides challenging opportunities for career advancement. They care about their employees. They are not just an employer. They are a Team. They do not just offer you a job, they offer you a career. By joining their team, you will find a strong purpose and deep meaning in everything you do. You will have the chance to make a real difference for customers, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic and fast-growing organization.

Our client advocates fair employment practices, recruits talents based on merit and fit with their corporate values and complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. They are committed to achieving diversity and creating an inclusive working environment. They welcome all applications irrespective of social and cultural background, race, gender, age, religious belief or nationality.

Personal Data Protection Statement for Job Applicants

Please be informed that the personal data you provided by way of your job application to Grace HR Solutions will be collected, used and disclosed by or on behalf of Grace HR Solutions to determine or investigate your suitability, eligibility or qualifications for employment with Grace HR Solutions and/or its clients and manage your application for employment with Grace HR Solutions and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Thank You!

ANDY LUCAS | CEI No: R24123824 |

Grace HR Solutions | EA Licence No: 22C1305 |

UEN: 53456396A

Company Overview

Grace HR Solutions is a boutique professional recruitment consultancy involved in the recruitment of permanent, contract, and temporary positions. We are fully committed to achieving excellence in every assignment through leveraging our vast candidate pool, industry connections, and strategic insights. As the total recruitment and staffing solutions partner, our goal is to provide our Clients the best staffing solutions through an integrated database network supported by localized content and services. We strive to be efficient and effective in matching the right candidate to the right job. Reach out to us to discover even more about how we can help you with all your staffing needs or your own career

Job Type: Full-time

Pay: $2,500.00 - $3,600.00 per month

Schedule:

• Monday to Friday

Location:

• Singapore (Preferred)

Work Location: In person

1 Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly
2 Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
3 Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level
4 Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
5 Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature
6 Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

Service Engineer

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

Our Singapore Service team is always on the lookout for talents and help you reach your best potential!

Role & Responsibilities

· Provide customer support for our Company’s products such as handling their enquiries with tact and courtesy.

· Perform on-site advice, installation, preventive maintenance and repairs of our Company products.

· Offer aftersales solutions and training to customers on product features, configuration, usage and maintenance.

· Proactive in informing customers of additional product and services we offer.

· Handle all essential resources, materials and equipments for effective and efficient delivery.

Key Competencies

· Good level of customer service experience.

· Good communication skills to enable interaction with internal and external customers.

Qualification:

· NITEC/ Diploma in IT/Engineering/Electrical/Mechanical/Computer-related or equivalent discipline.

· Candidates without prior working experience are welcome as on-the-job training will be provided.

· Possess a valid Singapore Class 3 Driving License.

Benefits:

· Learning culture where every employee is engaged in learning and development growth.

· Team programs and activities that celebrate individual and team’s success.

· Long service award recognition for our committed and dedicated colleagues.

· Health insurance and flexi-benefits cater for the employee’s health and wellness.

Is this you? Access your career at dormakaba today!

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role

Leading Retail Group with investment footprints across Asia Pacific, seeks dynamic individuals for the position of Customer Service Executive!

Responsibilities:

• Assist in handling of general customers’ enquiries and feedback as well as to support Facebook enquiries.
• Monthly submission and presentation of Monthly Customer Service / Loss Prevention Report.
• Assist in running of Customer Service Committee.
• Support company events, closed door events, or Warehouse Sales.

Requirements

• Minimum GCE 'O' Levels or ITE
• Preferably with 2 to 3 years of customer service experience
• Possess strong customer service mindset and communications skills
• Good in written communications.
• Proficient in all Microsoft Office applications.
• Knowledge of SAP and Case Trust is an advantage.

Interested applicant, kindly submit full-detailed resume to [email protected]

We thank all applicants for writing in. Only shortlisted candidates will be notified

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Inbound Call Centre
Working hours: Rotational shift, Mon – Sun
4 weekdays + 1 weekend (5 days per week)
Location: Changi / Jurong East
Duration: 12 months (Renewable / convertible)
Note: 3 months training

Working hours:

AM - 8AM to 8PM (8 hours working hours), example 8AM to 5PM or 9AM to 6PM

PM - 1PM to 12 Midnight (8 hours working hours), example 1PM to 10PM or 2PM to 11PM

Job Scope:
* Maintaining a positive, empathetic, and professional attitude toward customers.
* Responding promptly to customer inquiries on general and transactional enquiries
* Communicating with customers through various channels.
* Acknowledging and resolving customer requests.
* Customer outreach to encourage the use of digital services.
* Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk
standards.
* Collaborate with stakeholders to resolve all customer queries and requests.
* Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
* To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
* To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Requirements:

• Min. GCE ‘O’ Level or Higher Nitec
• At least 1 years of experience in call center setting
• Has experience dealing with KPI preferred

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Key Responsibilities:

• Greet and welcome guests in a friendly, professional manner.

• Take food and beverage orders accurately and efficiently.

Food and Beverage Service:

• Serve food and beverages to guests, ensuring correct orders and presentation.

• Ensure the proper setup of tables, including utensils, glasses, and condiments.

• Clear used dishes and glasses and reset tables as needed.

Cash Handling and Billing:

• Process guest payments and handle cash, credit, or debit transactions.