Mon - Fri 8.30am - 5.30pm

Sat 8.30am - 12.30pm

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.

• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.

• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.

• Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.

• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.

• Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.

• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.

• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.

• Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.

• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.

• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.

• Maintain and strengthen customer service processes to improve customer satisfaction at all times.

• Develop staff through training, coaching, and mentoring to enhance their performance and build their competencies.

• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.

• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.

• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.

• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.

• Setting up and control of proper warranty structures and procedures according to our regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Job requirements

• Broad understanding of all aspects of the automotive industry.

• Minimum 5 years of experience in premium brand automotive business

• Minimum 5 years management experience

• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.

• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).

• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.

• Result Driven Individual with strong business acumen

• Aggressive and forward thinking

• Ability to analyze and use Financial Reports

• Excellent communication skills, including presentation effectiveness.

• Well rounder conceptualization skills, creative, ideas generator.

• Well rounder personal effectiveness with good negotiation and influencing skills.

• Emphasis on performance, goal and team orientated.

Customer Service Executive

Working Hours:

• Monday to Friday: 8:30 AM to 5:30 PM
• Saturday: 10:00 AM to 2:00 PM

Role Overview:
As a Customer Service Executive, you will be at the forefront of delivering excellent customer support. Your primary responsibility will be to ensure seamless communication with customers, resolving inquiries, and addressing issues in a timely and professional manner. You will play an integral role in managing the order lifecycle and driving customer satisfaction.

Key Responsibilities:

• Act as the first point of contact for customer inquiries, providing clear and effective responses to ensure quick resolution of issues.
• Cultivate and nurture strong customer relationships, aiming to increase loyalty and satisfaction.
• Manage the entire order management process, including creating quotations, confirming orders, and coordinating delivery with the operations team.
• Provide training and product usage guidance to customers as needed.
• Conduct quality control checks to ensure that all customer requirements are fully met.
• Work closely with internal teams to gather customer feedback and identify areas for service enhancement.
• Generate and share reports that provide insights into customer needs, feedback, and performance metrics to help improve service delivery.

What We’re Looking For:

• A proven track record in customer relationship management, technical training, or project management roles.
• Strong problem-solving skills, with experience in managing complex customer requests.
• A natural leader who can coordinate cross-functional teams to deliver exceptional service.
• Technically adept with proficiency in Microsoft Office Suite and IT systems, including troubleshooting and network setup.
• A skilled communicator, capable of interacting with senior management, team members, and customers with ease.
• A results-focused individual who thrives on achieving service excellence.

Desired Qualifications:

• Experience in the medical device industry or related fields is a bonus.
• Technical expertise in systems integration, operational excellence, or customer training.
• Relevant certifications in project management, customer service, or technical disciplines.

Why Join Us?

• Be part of a forward-thinking, expanding company dedicated to healthcare innovation.
• Work alongside a skilled team and leverage state-of-the-art tools to make a tangible impact.
• Enjoy a competitive salary and a structured work schedule that supports a healthy work-life balance.
• Contribute directly to operations that support the healthcare sector in meaningful ways.

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Executive
• Working Location: Jurong East
• Working Hours: 5.5 days (Mon – Fri, 830am – 530pm; Sat (WFH, 830am – 1230pm)
• Salary Package: Basic salary up to $2,800 + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Manage and coordinate existing and new customer accounts.
• Handle incoming and outgoing phone calls.
• Deliver outstanding customer service.
• Maintain good relationships with vendors and customers.
• Resolve customer issues and provide solutions.
• Prepare shipment quotes and arrange shipments as needed.
• Utilize excellent multitasking skills in both workspace and software programs.

APPLY NOW!!!

• 1 year of relevant working experience.
• Good communication and people skills.
• Ability to work independently and in a team environment.
• Experience with logistics related background is advantageous

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71457 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

MARRIOTT VACATION CLUB ASIA PACIFIC (MVCI)

We are the world's largest pure-play timeshare company and develop well-known timeshare brands including Marriott Vacation Club, Sheraton Vacation Club and Westin Vacation Club. We offer a range of opportunities for talented individuals to encourage our clients to experience the joy of taking holidays the Marriott way!

We invite you to discover the career of a lifetime. We are seeking qualified individuals to join our team in either Singapore or Bangkok.

By joining our team, an attractive package awaits you:

• Monthly salary of SGD3,000 to SGD 3,600
• Opportunity to earn additional monthly bonuses
• 5-day work week
• Supportive and fun working environment

CUSTOMER SERVICE EXECUTIVE (ENGLISH & MANDARIN SPEAKING)

The Customer Service Executive will be responsible for servicing inbound member calls from our exclusive Marriott Vacations Club Member base. This position will complete reservations and encourage member retention through value-added delivery.

Job Responsibilities:

• Handle in-bound calls within corporate service levels
• Assist customers in vacation planning and worldwide hotels reservations
• Answering customer enquiries and resolving customer care issues
• Optimize booking opportunities and promoting member retention and loyalty
• Answer emails with accuracy, clarity and simplicity in a customer friendly manner
• Works cross functionally with other departments to ensure business needs are addressed and member satisfaction achieved

Job Requirements:

• Candidate must possess at least a Diploma or higher.
• 1 year of working experience in the related field is preferred
• Customer service oriented
• Good Communication Skills
• Excellent telephone etiquette, good written and verbal communication skills
• Experience with travel related reservation system will be an advantage
• Ability to multi-task and work independently with minimal supervision
• Required language(s): This role is expected to communicate to English or Mandarin speaking guests. Knowledge of English/Manadarin dialect is essential

If you believe you are the one we are seeking, apply here and attach your resume giving full details of qualifications, experience as well as current and expected salary.

We regret that only short-listed candidates will be notified.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Responsibilities:

• Provide high-quality customer service by promptly addressing phone and email inquiries, maintaining accurate records, and supporting the delivery of service requests for customers and distribution partners.
  Key Responsibilities:
• Attend to phone and email inquiries promptly and professionally.
• Update customer interaction details accurately in the CRM system.
• Ensure effective and timely follow-up with customers as promised.
• Prepare and deliver service requests, including policy summaries and premium information, accurately.

Skills/Requirements:

• The successful Digital Platform Customer Service Representative must possess excellent communication skills, attention to detail, and a cheerful disposition to maintain high standards of customer service.
• Preferably 'A' Levels or Diploma holder with relevant experience.
• Proficient in customer service with a strong drive for service excellence.
• Strong interpersonal and communication skills.
• Meticulous, detail-oriented, with a pleasant and cheerful disposition.
• If you have a successful track record in customer service for digital solutions and enjoy solving customer queries while providing logical solutions, this role is an excellent opportunity to showcase your skills and contribute to a high-performing team.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

about the company
Our client is a European multinational company specializing in electronics. They are seeking a customer service executive to handle order processing and coordinate shipments. The company operates on a smaller scale and prefers a self-sufficient individual, as they do not engage in micromanagement. There is hybrid work arrangement for this role.

details

• West
• M-F 9am - 6pm, hybrid work arrangement

about the job

• Order processing
• Handling customers' enquiries via email or phone
• Drafting of shipping documents (B/L, LC, invoice, PO)
• Coordination of shipments

skills and experience required

• Preferably individuals with at least 2 years of relevant experience
• Proficient in using SAP.

To apply online please use the 'apply' function, alternatively you may contact Noelle at noelle.ng(@)randstad.com.sg.
(EA: 94C3609/ R1982617 )

Benefits:

· Good career progression

· Training provided

Job Scope:

• Build and maintain strong customer relationships.
• Address and resolve customer inquiries or issues promptly.
• Ensure accurate processing of orders and inventory management.
• Collaborate with teams to ensure smooth operations.
• Provide assistance and support to customers as needed.

Job Requirements:

· No experiences required

To Apply, kindly click on the "APPLY NOW" button and job details.

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Tan Pei Xuan (R24124430)

The Opportunity:

Adecco is partnering with an Italian industrial battery manufacturer and we are looking for a Customer Service Executive to join their business permanently! Reporting to the Customer Service Manager, the successful incumbent will handle order processing activities through SAP and liaise with the manufacturing plant, warehouse and forwarders to ensure cargo ships out to customers on time.

• Permanent, Full-time opportunity
• Location: West region, Toh Guan area
• Working hours: Monday - Friday, 8.30am to 5.30pm
• Salary Package: up to $3,500/month + VB

The Job:

• Respond promptly to customer queries, handle complaints, and escalate issues as necessary. Liaise with colleagues for solutions, track resolutions, and follow up with customers.
• Process orders using SAP (SD module), verify stocks, manage priorities/emergencies, and organize shipments, including import/export documentation (e.g., delivery notes, bills of lading, certificates of origin).
• Create customer accounts, generate invoices, monitor payment deadlines, and manage overdue payments, including LC negotiations with banks.
• Collect and maintain export control and regulatory documents.
• Share customer feedback with teams to enhance products/services and support stock management with 3rd-party warehouses. Liaise on shipments and courier arrangements.
• Ensure timely order processing and deliveries to meet sales targets. Support commercial teams with order issues and freight charge verification.
• Stay updated on products, services, and system processes, attending workshops as needed.

The Talent:

• Min 1-2 years of order processing experience using SAP (SD module) in the manufacturing industry
• Strong communication skills to liaise effectively with both internal and external stakeholders
• Ability to learn and pick up new skills quickly

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
• Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!

About the Client:

Join one of the world’s leading financial services companies, renowned for its commitment to customer satisfaction and operational excellence.

Responsibilities:

To support policyholders and financial representatives by efficiently resolving insurance-related inquiries and issues.

• Handle inquiries from policyholders and financial representatives efficiently and professionally.
• Follow up on unresolved issues to ensure timely resolution and customer satisfaction.
• Assess and manage feedback, appeals, and minor complaints effectively.
• Provide outstanding customer service, ensuring a positive experience at all touchpoints.
• Maintain awareness of industry trends and regulatory compliance to mitigate risks.

The ideal candidate will possess at least 1+ years of customer service experience, preferably within the insurance or banking industries.

Skills/Requirement:

• Diploma holder; professional insurance certifications are a plus.
• 1+years of customer service experience in insurance or banking preferred.
• Comfortable working in a frontline environment with a customer-centric approach.
• Strong communication and interpersonal skills with a positive attitude.
• Proficient in Microsoft Office with a willingness to embrace change.

If you are passionate about delivering outstanding customer service and are looking to advance your career in the insurance sector, we encourage you to apply today!

To Apply: Apply online now or contact me to discuss this new opportunity at [email protected] or https://sg.go.persolkelly.com/job/apply/10900

We regret to inform you that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No.01C4394 • EA Registration No. R1330844 (Naveen Vasudevan)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

**********************************

• Promote our School's courses and products
• Execution of Internal / External Marketing Campaign
• Administers policies and procedures relating to daily operations of the centres
• Provide admin support to ensure smooth running of the centres
• Adhoc duties
• Strong interest in customer service and relationship-building
• Must be able to work shift and during both weekends
• Must be fluent in spoken and written English
• Able to work under pressure and in a fast-paced environment
• Self-driven, energetic, and able to work well in a team
• Must be able to work shift and during both weekends
• Remuneration will be dependant on background and past experiece of applicant

Key Responsibilities

1. Customer Interaction and Service Delivery: Engage with customers face-to-face to process transactions such as money transfers and other services.
   Accurately verify and input customer information into the company’s systems, ensuring data accuracy and confidentiality.
   Provide courteous and professional assistance to customers, addressing inquiries regarding services, processes, and company policies.
   
2. Problem Resolution and Escalation: Identify customer issues, complaints, or challenges during service interactions and propose effective solutions.
   Escalate unresolved matters to the management team when necessary, ensuring timely resolution.
   
3. Cash Handling and Reconciliation: Balance the cash register accurately at the end of each shift.
   Prepare daily transaction reports and organize cash for bank deposits.
   
4. Administrative Duties: Maintain comprehensive and accurate transaction records.
   Stay updated on company products, services, policies, and procedures.
   Perform other tasks as assigned by colleagues or supervisors.
   
5. Operational Flexibility: Adapt to flexible work schedules, including weekends and public holidays, as required.
   

Skills and Qualifications

• Language Proficiency: Proficient in Burmese language to coordinate and communicate with customers and directors. Ability to speak English, Mandarin.
• Customer Service Excellence: Proven ability to interact professionally and effectively with customers.
• Attention to Detail: Strong ability to verify and input accurate data.
• Problem-Solving: Capacity to identify and address issues with a proactive and solution-oriented approach.
• Basic Computer Proficiency: Familiarity with MS Office tools, particularly Word and Excel.
• Cash Handling Experience: Prior experience in handling cash transactions and reconciling accounts is highly preferred.

Preferred Attributes

• Strong interpersonal and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Willingness to learn and adapt to new processes and systems.
• A customer-focused mindset with a positive attitude.

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Customer Service Officer (Call Centre) - 1 Year Contract - Singapore

Are you passionate about customer service and enjoy interacting with people? We’re looking for a dedicated Customer Service Officer (Chinese Speaker) to join our team in Singapore! You’ll play a critical role in providing first-call resolutions to end-users via calls and emails, delivering excellent service experiences.

Key Responsibilities:

• Handle incoming calls, emails, call-back requests, and live chats (where applicable) while meeting service level agreements.
• Provide friendly and efficient assistance to ensure a pleasant customer experience.
• Log all interactions accurately into the case management system, including customer inquiries, problems, and resolutions.
• Follow up on unresolved incidents and ensure timely resolutions.

Requirements

• Experience: At least 1 year of experience in a call centre or customer service environment.
• Proficiency in Mandarin is required to effectively liaise with Chinese-speaking vendors and end-users.
• Flexibility: Willingness to work staggered office hours on rotation, including alternate Saturdays (5.5-day work week).
• Immediately Available candidate is a plus.

This is a 1 year contract to start, renewable and convertible to permanent.

• 5 Working Days
• 830am - 530pm
• Up to $2800
• Island-Wide

Job Description:

• Handling of general customers’ enquiries and feedback through the various channels (e.g. Emails, Phone calls and social media).
• Provide knowledgeable reply to questions related to product, pricing and stock availability.
• Resolve customers' complaints in accordance with company's policies.
• Follow up with respective departments on status of solutions to customers' request and complaint.
• Maintain accurate records of customer interactions.
• Review and compile compliments and complaints report.
• Presentation of Monthly Customer Service / Loss Prevention Report.
• Undertake / support company events.

Requirements:

• Minimum Diploma in any discipline.
• Preferably with 2 to 3 years of customer service experience in service environment.
• Knowledge of SAP and Case Trust is an advantage.

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

Jennifer Tay

R22111564

The HR Ecology Pte Ltd

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Description: Receptionist

Position Overview:
We are seeking a professional and friendly Receptionist to join our team. The Receptionist will serve as the first point of contact for visitors and clients while providing administrative support to ensure smooth office operations. The ideal candidate will have excellent communication skills, a welcoming demeanor, and strong organizational abilities.

Key Responsibilities:

1. Front Desk Management:Greet and welcome visitors in a warm and professional manner.
   Answer, screen, and forward incoming phone calls.
   Maintain a clean and organized reception area.
   
2. Administrative Support:Manage and distribute mail, packages, and correspondence.
   Schedule and coordinate appointments or meetings.
   Maintain office supplies inventory and place orders when necessary.
   
3. Customer Service:Address inquiries from clients, employees, and visitors promptly.
   Provide information about the company’s services, policies, or departments.
   Handle and resolve basic complaints or direct them to the appropriate department.
   
4. Record Keeping:Maintain and update visitor logs, staff directories, and other records.
   Assist with data entry or file management as needed.
   
5. Coordination and Assistance:Coordinate with other departments for meetings or special events.
   Assist with onboarding of new hires by providing access cards or welcome materials.
   Support administrative teams with ad-hoc tasks as required.
   

Qualifications:

• Education: O level and above
• Experience: Previous experience in a receptionist or customer service role is an advantage.
• Skills: Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office equipment (e.g., printers, scanners).
  Strong organizational and multitasking abilities.
  Friendly and professional demeanor.
• Well present
  

Key Attributes:

• Ability to work independently and as part of a team.
• Strong attention to detail.
• Punctuality and reliability.
• A customer-centric attitude.

Job Type: Full-time/Part-time
Location: [Insert Location]
Salary: [Insert Salary Range]

How to Apply:

Inhouse recruitment, interested pls apply and attached resume.

Reporting to the VP (Sales), your responsibilities include:

• Manage the routine daily e-commerce operations such as provide proactive customer service, order processing, monitor stock status and returns, stock replenishments, analytical supports i.e. report design and maintenance and month-end closing
• Manage and maintain the e-commerce platforms with internal and external teams to ensure that products, promotions, prices and content on the e-commerce platform are up-to-date and accurate at all times
• Coordination, execution and planning support for e-commerce projects, e-marketing campaigns, and integrated brand plans.
• Keep up-to-date with market development and monitor competitor activities.
• Support sales administration activities for sales team when in need and assigned.
• Perform customer service duties (email enquires, service recovery and logistic arrangements).
• Perform any other tasks as and when assigned.

Job Requirement:

• Diploma/Degree in business/sales related
• Minimum 2 years’ experience in sales & customer service
• A hands-on, resourceful, result-oriented and analytical thinker
• Ability to work well in a team.
• Meticulous and able to meet tight deadlines

The selected candidate can look forward to excellent growth opportunities within the Group.

Welcome to Vention singapore!

We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.

Key Responsibilities:

Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.

Customer Experience & Fulfillment:

• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.

Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.

Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.

Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.

Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.

Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.

Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.

Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.

Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.

Benefits:

Yearly Increment

Performance bonus

Good career prospect

Working hours:

Monday - friday (8.30am - 6.00pm)

Location : East (Aljunied)

Benefits:

• Basic salary: $2000 - $2400 (Gross up $3000++)
• AWS + VB + Quarterly Bonus + Other Good Benefits + Allowances + OT Payable if required
• Salary Increment after 3 Months
• Annual Leave 15 Days
• Monday - Friday
• 8.15AM - 5.30PM
• Global MNC
• Good Career Opportunity for Progression
• Company Location: West (Transport provided)

Job Scope:

• Administrative Duties
• Import / Export Permit
• Prepare Packing List
• Arrange Shipments
• Provide Excellent Customer Service
• Other Duties as Assigned

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Tai Yen Wen(Eunice)
Registration Number: R22105780

EA Licence No: 24C2293

Responsibilities

• Handle the processing of quotations, purchase orders, and sales orders.
• Ensure timely delivery for both internal stakeholders and external customers by coordinating with customers, vendors, stakeholders to meet delivery requirements.
• Manage and negotiate delivery schedules to ensure they align with customer expectations.
• Oversee inventory management, including tracking stock levels and movement.
• Update and maintain pricing.
• Organize and maintain a comprehensive documentation filing system.
• Address inquiries from customers and business partners effectively.
• Maintain positive relationships with customers.
• Perform additional tasks as needed.

Requirements:

• Minimum of 1 year of relevant experience
• Proficient in MS Office
• Good time management skills, ability to meet deadlines, and strong attention to detail
• Good team player with the ability to work independently

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L54V9365

JOB SCOPE

Butler Services offer personalized service with commitment to create unforgettable memories for our Guest at Marina Bay Sands. It provides 24-hour Butler service to our 63 Suites. It is a position that requires attention to detail, self-confidence and multi-task skills as critical qualities in Butler service. The main duties include Butler specific tasks representing other department such as In-room dining and housekeeping into a single position. Butler role also serve as a personal assistant with proficient computer skills, a Concierge who eloquent to offer guest’s preferred products and services. Butler is a one-stop service from simple tasks of proactively seeking assistance for repair to extravagant showcasing of creativity by organizing floral arrangements in the Suites or special celebration. The main duties of the Butler includes preparing the Suites for Arrival, In-stay and Departure; Meet & Greet Guests around the property; satisfying personal preferences and needs. Butler Services perform their duties with utmost purpose to make our VIP Guests happy and create unforgettable memories in most luxurious way.

Job Responsibilities

Accomplish Day to Day Operations

1. Perform VIP Guest meet and greet and farewell process according to the set standard.
2. Up to date of internal promotions and be familiar with in the local community, famous events in town and local offerings. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore. Recommendations can be made to guests to enhance their stay in MBS and Singapore.
3. Be able to escort guests within MBS premises: Hotel Point A to the Suite point B or other locations accordingly
4. Offer Guest additional services to enhance the Butler personalize experience such as, hotel tour, suite rooming, explanation of services, unpacking and packing luggage.
5. Adapt to changes and ensure adherence to organizational operating procedures and service standards.
6. Work closely with relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In-Room Dining and any F&B venue to prepare and execute accordingly for Suite/VIP Guests.
7. Attend to the needs and wants of the guests and ensure that they are fulfilled according to the set Standards and to guest’s satisfaction.
8. Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times.
9. Service and clean all butler suites and rooms as well as provide turndown services.
10. Handle floral set-up as well as daily amenity arrangements for all butler suites and rooms.
11. Review in-house, arriving and departing guest suites and rooms on a daily basis.
12. Be familiar with the set-up and functionality of all equipment in the suites.
13. Take orders for in suite food and beverage, deliver and serve accordingly.
14. Respond to guest requests and answer queries; able to do a quick research if answer is not readily available and professionally according to set standard.
15. Respond to guest requests and liaise with other relevant departments such as Housekeeping, In-Room Dining, Bayfloral etc. in daily operations.
16. Attend to service the suites and other assigned areas as needed, including but not limited to: food & beverage service, restocking product, equipment and supplies.
17. Attend to laundry, dry cleaning, ironing, mending and shoe polishing as needed
18. Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries and packages
19. Pick up and record all pertinent data, guest preferences into guest profile as needed

Perform Service and Operational Excellence

1. Exhibit exceptional customer service at all times to guests and fellow employees
2. Collect and update guest personal information, preferences, practices and interests to ensure accurate guest profile and history is updated on Guest profile in individual folders and Opera system
3. Recommend new ideas to enhance guest experience and revenue generation.
4. Update services and identify potential challenges based on Guest experience

Apply Operational Risks

1. Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
2. Report and document special incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
3. Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
4. Respond emergency situations
5. Respond to guest requirements as long as they are safe, legal and economically sound
6. Able to understand Butler Services Risk assessment forms and assist the Manager on Duty to collect all specific details.
7. Handle luggage/baggage lifting or other related requests such as moving the items or storing.
8. Long period of standing, walking; seating or taking stairs may be required.
9. Move operational equipment or other items may be requested. This includes constant movement with the Butler trolleys, pushing, carrying items. Able to perform under high stress level and able to deal with challenging Guests

Participate Employee Engagement

1. Practice well-mannered and groomed as per company standard at all times
2. Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
3. Self -Motivate for continuous learning and development

Involve in Documentation, Financial and report management

1. Attend scheduled departmental meetings as required.
2. Review systems and processes for workflow and productivity improvement.
3. Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Butler Team.
4. Observe the usage of supplies to ensure that it’s within budget and minimize wastage.
5. Contribute ideas in support of the company vision, mission, value and guiding principles
6. Actively involve to sustainability programmes to drive organisational green initiatives
7. Perform any other duties and responsibilities as and when assigned by Management

JOB REQUIREMENTS

Education

• Minimum GCE O Level
• Diploma or Bachelor Degree in Hospitality Management from a recognized institution is an advantage

Required Experience

• Minimum 1 year experience in the same capacity
• Good guest relation and problem solving skills
• Good planning and execution skills
• Ability to manage time, organize, good communication and motivational skills
• Meet the attendance guidelines of the job and adhere to departmental and company policies

Required Knowledge

• Proficient in the use of Property Management System and all relevant property management systems such as FCS, LIS
• Basic knowledge in Microsoft Office applications
• General knowledge is recommended: F&B; local activities; world culture is an advantage

Skills / Abilities / Presence

• Candidates must have a good command of spoken and written English, and any additional language is an advantage
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Be willing to work any day and any shift
• Well-groomed and professional disposition.
• Self-confidence and charisma, able to engage in personal conversation with Guest in a professional manner
• Flexible mind-set and able to share ideas, projects to the team
• Computer skills is advised, able to run reports, create files and other documents
• Clear verbal communication skills

Job Highlights

• Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
• Attractive Bonus Scheme
• 5 days’ work week(i.e., 8.30am to 5.30pm)

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘O’ Level or relevant education qualifications
• Entry-level/no working experience are welcome to apply and training will be provided
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

Job Description

• To handle customers counter service, enquiries (calls & emails), administrative and cashier duties

Requirement

• GCE / ITE / Diploma
• Bilingual to communicate with diverse group of customers. Preferably fluent in English
• Computer literate
• Ability to collect and analyze information, problem-solve, and generate of reports
• Patient and pleasant personality
• Minimum 1 year customer service experience required
• Training will be provided

Working Hours

Weekly rotating Team A / Team B (5.5 days)

• Team A
  Monday – Friday : 11.00 am – 7.30 pm
  Saturday : Rest Day
  Sunday : 9:00 am – 1:00 pm
• Team B
  Monday – Friday : 9.00 am – 5.30 pm
  Saturday : 9:00 am – 1:00 pm
  Sunday : Rest Day

Remuneration

• Career progression
• Attractive benefits + allowances + AWS + bonus

Customer Service Coordinator

· Handle indoor sales include customer inquiries, quotation, purchase orders, and follow through to closure

· Expand clientele base through networking, cold calling, and social media channels to drive sales revenue

· Maintain sales services and relationship with existing customers through constant communication and excellent customer service

· Understanding of the Company's range of products and services to ensure smooth workflow and customer satisfaction

· Execute digital marketing campaigns and full spectrum In charge of In-house Brand and E-commerce platforms (Qoo10, Shopee, Lazada, etc.)

· Inventory management and pricing strategies

· Procurement (sourcing, agreeing to terms, acquiring goods from an external source, marking buying decisions)

· Do up report weekly/ monthly for Data analysis (to track Sales performance, Customer purchasing habitsCosting, ROI, etc.)

· Conducting Market and Consumer research to identify local consumers based on market research and products to better meet the demand of local consumers based on market research

Requirements :

· Min Nitec/Diploma in Communication/ administration

· At least 1-2 years relevant working experience

· Able to work independently without much guidance

· Full of initiative, committed, meticulous

· Good negotiation skills

· Computer literate in MS office, outlook

· Prefer candidates who can start immediately

Interested candidates may send in their resume via whatsApp at HP no:96518935 or email to: [email protected]

We are looking for individuals with positive and outgoing personality willing to take up our front line customer service position. You will be working in the front line providing quality service to customers, handling their transactions and responding to their queries. Your responsibilities will include:

• Attend to customers’ requirements, feedback and complaints in an efficient and service-oriented manner via front desk service, phone and internet enquiries
• Effectively explaining company policies and services to customers
• Handle day-to-day operational duties of the school, which includes but are not limited to fees transactions
• Perform basic accounting and reporting duties
• Perform general administrative duties
• Perform the above duties as part of the customer service team

Requisites

• Strong interest in customer service and relationship-building
• Team player with good communication and interpersonal skills with good command of spoken and written English
• Highly responsible, organized and able to multi-task and work independently
• Preferred applicant with diploma in customer service but any diploma holder may apply
• Fresh graduates may apply but customer service experience will be an added advantage
• Able to work under pressure and in a fast-paced environment
• MUST work weekday evenings
• MUST work shift and weekends (BOTH Saturdays and Sundays)
• Actual monthly remuneration will depend on the actual designation and background of applicant