Responsibilities:

• Manage coverage of telephone and email service support to customers to provide technical support in a timely and effective manner for all products
• Investigate customer complaint at 1st level. Advise and guide customer with solution. If problem cannot be resolve over phone or email, schedule technician and fix service appointment.
• Escalate appropriate customer’s complaints or queries to relevant departments or management
• Plan and liaise with Technicians on servicing scheduling and day-to-day matters
• Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
• Prepare Product Warranty Letter and liaise with customer warranty related issues.
• Assist in establishing, tracking and monitoring service reports, customer satisfaction standards, and other performance metrics.
• Prepare purchase request and tracking of spare parts purchase.
• Any ad-hoc duties as prescribed by HOD or Management

Requirements:

• Minimum Diploma / Degree in Business or any Engineering Field
• 2 years’ experience in a similar capacity is preferred but not necessary
• Applicants with no prior experience but possess a strong willingness to learn may be considered for this role
• Working knowledge in customer service principles, processes and standards
• Prior experience in SAP would be advantageous but not a must
• Excellent communication and problem-solving skills, with good organisation ability
• Must be able to multitask in a fast-moving environment
• Must be effectively bi-lingual in English and Mandarin to handle English and Mandarin speaking customer’s complaints or queries to relevant departments or management.

Job Scope

• Provide technical service & troubleshooting issues related to personal computers, applications and tablets

• Experience & knowledge of Win XP, Win Vista, MS Office, Network connectivity, printer mapping, etc

• Experience supporting end users for their daily PC usage problem

Requirements

• Diploma in Information Technology and above

• 2 years relevant experience in IT technical onsite support

• Understanding of desktop, laptop and printer and TCP/IP networking

• Will be exposure to handle some server administration matters

• Excellent Interpersonal and Communication Skills

• Experience in banking industry

Job Briefs:

This role has the core responsibility to sell SP Tel solutions to the market. The successful candidate is a self-motivated technologist with a keen mind and breadth of knowledge across telco networks, cybersecurity and advanced technologies. He/she is expected to be a good communicator, capable of supporting the Sales Team in presenting innovative and customized solutions that meets the needs of the new enterprise clients’ requirements.

Responsibilities

• Provide high quality pre-sales technical consultation and develop cost effective, resilient, innovative and reliable ICT solutions to win proposals and bids/tenders and achieve high customer satisfaction for the services rendered.
• Understand customers'' networking and communications requirements and provide high quality network design for customers'' WAN networks.
• Perform role of overall solution consultant integrating network solutions and managed ICT services; ensuring ICT solutions proposed by partners meet customer requirements.
• Conduct presentations on proposed solutions and new technologies to customers.
• Prepare win/loss analysis for proposals/bids/tenders submitted to facilitate continuous improvement of networks designed.
• Ensure quality documentation and updates for customers'' network configurations and processes.
• Provide support to project managers and partners in WAN network project implementations and support operations and service managers in post sales queries when required
• Responsible for providing technical and solutioning support to the Sales team in capturing customers’ requirements, preparing and presenting proposals.
• Work with cross functional teams to coordinate sales, post-sales and support resources to drive successful closure and implementation for customers
• Gather in depth hardware, applications and networks requirement to architect and design a suitable highly available, secure and scalable solutions to meet client requirement.
• Working with the Account Manager to accurately define client solutions and to help drive bids and sales
• Walk through and present to clients the various technologies and services proposed and explain technical details and value proposition of the proposed solution.
• Influence and gain approval of the proposed solution from client.
• Act as a trusted advisor for nominated client accounts.
• Develop deep technical knowledge of the products
• Coordinate internal/external resources to effectively pursue opportunities.
• Disseminate feedback to business units gained from client experiences and issues to facilitate product improvement or enhancements
• Participate in project handover, acting as the subject matter expert, brief project team on solutions construct, point of contact for any discrepancy is design gaps and escalation to Vendors for support.
• Domain knowledge to cover:

a) DWDM

b) Metro-E, IPVPN, Internet, Cloud Connect

c) IPLC, IEPL, IMPLS

d) Edge Cloud, IOT

e) Enterprise Wifi, wan appliances, network switches, load balancers

f) Enterprise firewall, IPS, EDR,

g) SDWan, SASE, ZTNA, SSE.

• Any other ad-hoc duties as assigned by superior from time to time.

Requirements

• Degree/Diploma in Engineering, Computer Science or related discipline
• At least 4-7 years working experience in consultation or presales in the Telecommunications or IT Industry
• Competency in IP networks, SDN, IoT, cybersecurity or telco Cloud NFV environment.
• Strong command of English, with good interpersonal, communication and presentation skills
• Possess CCNA and preferable with network or/and ICT or/and security certifications.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Objectives of the position:

This role involves Customer Quality Support for our company’s product distribution, addressing customer feedback and product quality requirements/issues. The person in this position will be responsible for handling customer feedback or requirements, such as complaints, test data, and other technical information as requested. This includes necessary communication with all stakeholders (Customer, Supplier, Customer Service, Production Planning, Supplier Management, Logistics).

Knowledge in cable testing or Electrical & Electronic (E&E) product testing, along with an understanding of technical specifications, will be required to comprehend customer complaints (both technical and logistical) and provide appropriate advice for resolution.

Key Responsibilities:

1. Manage Customer Complaint Processes:

• Acknowledge the complaint

• Update the complaint in SAP & Customer complaint log

• Track the complaint & Close the complaint once actions are completed

• Summarize complaints for monthly reporting (LOS & Q-reporting)

• Properly handle customers’ needs by providing accurate and timely information on inquiries related to cable standards, test reports, and complaint handling

2. Track Supplier Quality:

• Conduct incoming inspections when required or prompted by customer complaints

• Update results in the SAP system and release inspected lots according to the defined usage decision

• Generate Supplier Corrective Action Requests (CAR) and track corrective actions by liaising with the supplier

3. Compliance with Standards:

• Familiarize with and comply with international cable testing standards and procedures

• Contribute to achieving company and department KPIs through due diligence, duty of care, and personal accountability for quality assurance in all tasks

4. Liaise with Stakeholders:

• Effectively close customer complaints by liaising with relevant stakeholders

5. Maintain Records:

• Maintain records in SAP and other relevant records

6. Operate Laboratory Test Equipment:

• Operate laboratory test equipment when required for the validation of complaints

7. Assist with Customer Technical Enquiries:

• Assist with product test reports, RoHS, REACH, and CE inquiries

8. General Assistance:

• Assist in other day-to-day activities related to the QA department as assigned by your superior

Skills & Qualification:

• Min. Diploma in Engineering (Electronics / Electrical) or equivalent

• Min. 1 year of experience in electrical / electronic product testing and qualification

• Knowledge in ISO 9001: 2015 QMS standard will be added advantage

• To be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

• Prior experience in SAP system is required for this role.

• Knowledge of cable product testing is an added advantage

• Good customer handling skills and able to communicate to all levels in the organization

• Proficient in Microsoft Words, Excel & Power point

• Addresses present issues immediately and independently

• Possess self-confident and willing to share opinions and expertise in discussions

• Anticipate potential problems and takes action to avoid crisis

• Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Mon to Fri 8.30am to 5.30pm

Role Mission

Reporting to the Senior Customer Engagement Manager, South Asia & Pacific, you will play a key role in the administration and coordination for Brand and Customer Engagement activities.

Key Accountabilities

• Coordinate Customer Engagement department orders and shipment arrangement on related tools and giftings needs
• Main support to compile pre/post event summary recapped and initiatives proposals within set deadline.
• Proactive and accurately coordinate, source and compiled Gifting & Activities tools order for South Asia and Pacific region
• Day to day Customer Engagement administrative work
• Execute the distribution of direct mailers materials (physical mailer and in system) and sending out of gifts and collaterals in timely manner (catalogues, profile cards, Thank you cards, Gifting arrangement)
• Tracking and compiling region expenditure
• Freight or logistic tracking and coordination of all brand and customer engagement related orders.
• Update relevant customer engagement calendars including activity, events, festive, giftings, etc.
• Upkeep and compiled finance actualization report timely across South Asia & Pacific
• Support Regional Brand Director and Regional Brand and Customer Engagement department on administration and clerical work
• Support Brand and Customer Engagement activities/event matters and special projects rolled out upon request.
• Support PR on ad-hoc assignment and special projects rolled out when needed. (i.e. support PR team on ad-hoc or special big projects, support sample racks, packing, sample sales, etc)
• Data Quality Management which includes but not limited to Data Cleansing, Data Deduplication, review & comment on periodic data quality reports
• Conduct market research and competitor analysis

Key Requirements

• A minimum of 2 years’ experience in luxury retail Clienteling.
• Strong experience in Luxury Retail particularly understanding of CRM.
• Good understanding of Luxury Client Experience
• Touch of Luxury Finesse.
• Experience in working within a Multicultural Environment
• Multi-tasking & Excellent organizational skills
• Strong Attention to Details
• Good Project/Event Coordination Management
• In Tune with Current Luxury Experiences
• Resourcefulness
• High Emotional Intelligence
• Good Communications & Analytical Skills
• Amicable & empathic personality
• Positive attitude
• High Driven & Result Oriented
• Creative Thinker & Highly adaptable
• Both an Effective Team Leader & A Player
• Strong sense of Integrity
• PowerPoint & Excel skills
• Good Communications & Navigation Skills

About Agora Colearning

We are an education startup dedicated to transforming learning experiences for children of all ages.

We combine our own programmes with an education marketplace offering tuition and enrichment programmes, both at our own centers and at schools.

Our mission is to simplify access to great educational opportunities and empower families to tailor their child's unique learning journey, with a strong emphasis on using technology in all aspects of our business.

Role

Our Customer Care team plays a dynamic and important in the running of our centre. They are the key daily point of contact for parents, students and teachers. If you love to engage with parents and children and are thorough and organised, this is the role for you.

Responsibilities

• Staff the reception area, welcome parents and students, manage check-ins and check-outs of students
• Address initial parent questions and be able to triage enquiries across our range of offerings - Student Care, Early Years, third party Education Providers, Events
• Help identify parent and student needs, foster good relationships with customers by providing excellent customer service
• Manage administrative tasks including room set-up, bookings and rescheduling of programmes and assist with daily requirements such as centre-opening and closing and ensure the upkeep of centre equipment and premises

Requirements

• A happy, driven, energetic mindset, with an ability to deal with unforeseen circumstances creatively and come up with practical solutions
• Prior experience working in front of house roles, liaising with parents and children is a plus
• Comfort and experience working with learning management software systems as is prior experience working with CRM systems
• Must be a “people-person”, and have outstanding communication and interpersonal skills, especially with parents and children
• Mid-week, weekend and public holiday scheduling options available

Senior Customer Care Specialist

About us

Thredd is the trusted next-gen payments partner for innovators looking to modernise their payments offering. Certified by Mastercard, Visa and Diners & Discover, we process billions of debit, prepaid and credit transactions annually, supporting consumer and corporation FinTechs, digital banks and embedded finance providers across the globe. Our unique offering is our client-centric approach, combining hands-on support with modern, reliable and scalable technology.

Our assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX, remittance, and open banking innovators.

About the role

We are seeking a Senior Customer Care Specialist to be responsible for ensuring Thredd’s customers benefit from the highest level of customer support as well as providing expertise in their extensive use of our platform and services.

What you will be doing

Customer and Client Centricity

· Being a key point of contact for all Thredd customers

· Having a detailed understanding of customer businesses (products, customer journeys and volumes) and needs

· Providing end to end ownership of client requests to successful and timely resolutions

Data & Reporting

· Providing analysis on card and transaction data

Quality & Controls

· Understanding, following and adhering to defined incident management procedures and communication plans

· Appropriately escalating potential issues as per defined processes, providing the required information needed to investigate thoroughly

Leadership

· Creating learning opportunities to enable team member performance and development

· Building bridges between departments especially within Implementations, Account Management, Application Support and Product

· Identifying and delivering continuous improvement, engaging the team and managing challenges positively

What you will bring

· Experience working in a B2B and customer facing service role

· Experience working in payments and/or the wider financial services industry

· Strong stakeholder management and experience working with high-level stakeholders such as Heads and C-Suite

· Experience working in a fast-paced environment where customer service is time critical and has a direct effect on the bottom line

· The ability to manage, lead and mentor

· Experience with JIRA and Confluence

· Experience with SOAP or Postman would be desirable

WORK LOCATION: 168 ROBINSON ROAD CAPITAL TOWER

• Attend to feedback from project residents
• Investigate the feedback and direct it to respective contractor/consultant
• Ensure feedback is solved and case is closed
• Submit weekly & monthly report on feedback received and actions taken
• Coordinate Notices to Residents
• Min 'A' Level or Diploma
• Possess WSQ Certificate in Service Excellence (Level 1)
• Experience working in HDB Building Service Centre is preferred but not necessary

At CoreTRM, we are redefining the landscape of Commodity/Energy Trading and Risk Management (C/ETRM) with our modern, cloud-based software platform. Headquartered in Singapore, we serve commodity and energy trading organisations around the globe, simplifying the full trade lifecycle from capture through operational logistics to financial settlement.

Our risk management features enable management to track profit and loss, positions and credit, monitor risk metrics, duties segregation, and ensure adherence to trading limits in real-time - making us a trusted partner in navigating the complexities of the trading world.

Our Work Culture:

We believe that our strength lies in our people. Our multinational, diverse and dynamic team brings a wealth of perspectives and experiences, fostering an environment rich in innovation and collaboration.

We pride ourselves on a vibrant work culture that encourages continuous knowledge transfer, ensuring every team member, regardless of their role, can grow professionally and contribute to our shared success. All successes, whether small or big are recognized and celebrated.

Join us and be part of a progressive company which creates meaningful impact for our clients worldwide.

Due to rapid growth, we are now looking for a Customer Success Executive to join our Support team.

Reporting directly to the Head of Services and Support, this person will be responsible in ensuring our customers achieve maximum value from our CTRM platform. By fostering strong relationships and identifying growth opportunities, this person will help drive long-term customer satisfaction, loyalty and retention.

Our Support team ensures all tickets are resolved promptly and effectively, meeting and exceeding the standards outlined in our Service Level Agreements (SLAs). This is an exciting opportunity to work in a dynamic, fast-paced environment, directly impacting customer outcomes and business growth.

Key Responsibilities:

1. Management of SLAs and Customer Relationship

• Act as the primary point of contact for customer inquiries, concerns and feedback related to our CTRM platform.
• Build and maintain strong, long-term relationships by understanding customer business needs and objectives.
• Conduct regular check-ins to ensure customers are fully leveraging our platform to achieve their desired outcomes.
• Organise and lead weekly support meetings with customers to maintain engagement, satisfaction and trust.

2. Proactive Support & Problem Resolution

• Anticipate and identify potential issues before they escalate, providing proactive solutions to customers.
• Collaborate with Services, Support, and Development teams to resolve customer concerns efficiently.
• Partner with Support Analysts to ensure all issues are addressed, escalated when needed, and resolved to meet SLA requirements.

3. Customer Retention & Growth Opportunities

• Drive customer retention by identifying opportunities to expand platform usage and add value to their business processes.
• Keep customers updated about new features, product developments, and enhancements that align with their needs.
• Facilitate product demonstrations and training sessions to support customer adoption.
• Conduct regular business reviews to ensure customers are achieving their objectives and to identify additional opportunities for collaboration.

4. Data Analysis & Reporting

• Monitor customer usage and health metrics to assess satisfaction and engagement levels.
• Prepare reports and analyse customer feedback to provide actionable insights for internal teams.
• Maintain detailed records of customer interactions and progress.

5. Internal Collaboration

• Partner with Marketing and Product teams to provide customers with a seamless experience.
• Provide feedback and insights to the Product Owner to drive product improvements

Requirements:

• Proven experience in Customer Success, Account Management or a similar role within a B2B or SaaS environment.
• Strong interpersonal and communication skills with the ability to manage relationships at all levels.
• Strong business acumen with analytical skills to interpret customer data, identify trends, and provide actionable solutions.
• Proficient with tools like JIRA or equivalent platforms for ticket management.
• Ability to work both independently and collaboratively in a fast-paced team environment.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Responsible for rendering excellent services and care to our patients and next of kin, upholding our company’s vision as the most trusted healthcare provider in the region.

Responsibilities would include, but not be limited to, the following:

• Provide directions and assistance to all internal and external customers by handling their requests and enquiries
• Coordinate and conduct Maternity Tours and Hospital Tours
• To conduct ward visitation for inpatients and ensure patient’s confidentiality at all times
• To go the extra mile and delight patient whenever possible
• Handle feedbacks from all channels and provide appropriate follow up actions/ service recovery
• To prepare gifts and presentation for hospital’s festivity celebrations
• Participate in projects and assist in events
• Perform any other duties or responsibilities assigned by FOM

Requirements:

• Diploma/ Degree in any discipline
• Proficient in Microsoft Office applications (Word and Excel)

Qualities required for this role include:

• Customer service oriented and good team player
• Good interpersonal and communication skills.
• Preferably with at least 1 year of customer service experience or in the service industry
• Open to shift work arrangement
• Patient and compassionate towards guests and patients
• Bilingual and knowledge of a foreign language will be an asset
• Good telephone etiquette

Requirements and Responislity

• Greet customers who enter the store, managing the cash register or point of sale system, helping customers find products in their store
• Answering Customers questions and addressing concerns
• Maintain inventory and ensure items are in stock.
• Coach, counsel, recruit, train, and discipline employees. Organize and distribute staff schedules.
• Good team-player with excellent communication and interpersonal skills
• Able to multi-task and thrive within a fast-paced and highly challenging environment
• Product Knowledge -Recommending products or merchandise to help customers
• Identify current and future trends that appeal to consumers.
• Stocking merchandise and creating displays. Ensure merchandise is clean and ready to be displayed.
• Maintain store's cleanliness and health and safety measures.
• Receive and report on all sales leads
• Help retail sales staff achieve sales targets.
• Utilize information technology to record sales figures, for data analysis and forward planning.
• With retail sales experience
• Able to commit weekends and public holiday
• Good communication skill

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Job Summary:

Be part of a dynamic team in account management focusing on delivering excellence to ensure service quality satisfaction. The Customer Advocate is an expert in account management and customer support function, focusing on delivering excellence to ensure service quality satisfaction.

Job Description:

• Provide excellent customer support
• Effectively handle and manage customers’ feedbacks and complaints
• Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
• Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment
• Work closely with team members to ensure accurate and timely delivery of services
• Participate actively in the customer retention program and strategy
• Tracks and assist in collection of outstanding payments in relation to the income generated from your department
• Ad-hoc duties such as billing and filing
• Perform other duties or projects assigned
• Meticulous, organised and an effective team player

Job Requirement:

• Minimum Diploma level and above with 3-4 years of experience in service-related industry
• Meticulous, organised and an effective team player
• Good command of English, written and spoken, as well as proficiency in Mandarin (to liaise with Chinese- speaking clients)
• Immediate commencement

The Customer Success Executive is a non-sales role responsible for post-sales client management.

• Fulfil the appropriate advertising requirements for external and internal clients either via online media or magazines fulfilments.
• Report to Project Manager to fulfil the advertising requirements.
• Support operations by posting up of job advertisements and other online media entitlements, example banners, course postings, course programs.
• Meet deadlines and targets.
• Responsible for the monthly process deliverables and performance standards.
• Assist sales in operations and part of account/project management.

Role Accountabilities:

Clearly detail the objectives and outcomes required of the role.

• Make sure that all fulfillment work is uploaded accurately and on time.
• Meet deadlines and targets.
• Make sure reports are extracted and send out on time, with accuracy.
• Liaising with clients (internal and external) are met with professionalism.

Qualification Requirement (Technical & Experience)

• Preferably prior working experience.
• Possess a strong interest in internet/software industry.
• Responsible individual who is diplomatic and possess strong communication skills.
• Self-starter, fast learner and analytical with a “can-do” attitude

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Customer Care Specialist

About us

Thredd is the trusted next-gen payments partner for innovatorslooking to modernise their payments offering. Certified byMastercard, Visa and Diners & Discover, we process billions of debit,prepaid and credit transactions annually, supporting consumer andcorporation FinTechs, digital banks and embedded finance providersacross the globe. Our unique offering is our client-centric approach,combining hands-on support with modern, reliable and scalabletechnology.

Our assured solution accelerates the development and delivery ofconsumer and corporate payments components embedded withindigital banks, as well as for expense management, B2B payments,crypto, lending, credit, Buy Now Pay Later, FX, remittance, and openbanking innovators.

About the role

We are seeking a Customer Care Specialist to be responsible forensuring Thredd’s customers benefit from the highest level ofcustomer support as well as providing expertise in their extensive useof our platform and services.

What you will be doing

Customer and Client Centricity

· Being a key point of contact for all Thredd customers

· Having a detailed understanding of customer businesses (products,customer journeys and volumes) and needs

· Providing end to end ownership of client requests to successful andtimely resolutions

Data & Reporting

· Providing analysis on card and transaction data

Quality & Controls

· Understanding, following and adhering to defined incidentmanagement procedures and communication plans

· Appropriately escalating potential issues as per defined processes,providing the required information needed to investigate thoroughly

What you will bring

· Experience working in a B2B and customer facing service role

· Experience working in payments and/or the wider financial servicesindustry

· Strong stakeholder management and experience working with high-level stakeholders such as Heads and C-Suite

· Experience working in a fast-paced environment where customerservice is time critical and has a direct effect on the bottom line

· Experience with JIRA and Confluence

· Experience with SOAP or Postman would be desirable

WORK LOCATION: 168 ROBINSON ROAD CAPITAL TOWER

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Open to immediate starters

5-day work week, across Monday to Sunday

8:30 AM to 5:30 PM / 12:30 PM to 9:30 PM

Central area - Clarke Quay

Join Our Team: Customer Engagement Specialist (Immediate to August 2025)
Opportunity for Renewal Based on Performance & Business Needs

Are you a problem-solver who thrives on providing exceptional service? We’re looking for a dynamic Customer Engagement Specialist! If you’re skilled in handling customer interactions and passionate about continuous improvement, this.

Key Responsibilities

• Manage 30-60 incoming calls daily, with mailbox inquiries, ensuring prompt and effective follow-ups.
• Address escalations and complaints professionally through service recovery calls to deliver positive outcomes.
• Contribute to raising service standards and quality through feedback and improvements.

What We’re Looking For

• Singaporean, with a minimum qualification of a Diploma or A-Levels.
• Experience in call centers, direct sales, or customer-facing roles .
• Strong skills in handling escalations and de-escalating complaints.
• Proficiency in Microsoft Excel, PowerPoint, Word.
• Good communication skills to engage with internal and external stakeholders.

What You’ll Gain

• Be part of a performance-driven team.
• Develop your customer engagement and problem-solving skills.
• Opportunity to contribute to service improvements.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/10244

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Need 2 pax of Customer IT Support Representative for contact centre.

- Possess basic IT knowledge, familiar with phone applications and smart TV operations

- Familiar with internet surfing on the PC

- Basic troubleshooting of PC and software

- Contact Centre Experience

- Customer Service Skills

- Ability to Multitask / handle multiple service calls

- Ability to handle difficult customers

- Ability to draft professional email respond back to customers

- Have experience dealing with email correspondence thus requiring little to no supervision in vetting through the composed email

- Familiar with excel (lookup, pivot table, graph) to generate reports

- Effectively bilingual (English / Chinese)

Other information:

Role 1

- 5.5 days (44 hours per week)

- Working hours: Mon to Fri (2 shifts): 8.30am to 8.30pm (830am to 530pm) & (1130am to 830pm) Sat: 830am to 1pm

- Candidate will work Mon - Fri 1130am to 830pm, when there is a need of leave coverage, then schedule will be adjusted.

Role 2

- Rotating shift (including weekends and PH)

- As a back up engineer, he/she will work Mon to Thur from 10am to 10pm, only when he needs to cover other team members' absence, then the working hours is either 830am to 8:30pm or 1pm to 1am.

Fresh graduate/entry level candidates with basic IT knowledge are welcomed!

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward