Senior Customer service representative (logistics)
Full-time
Full-time
Senior Executive
Singapore, Singapore
Customer Service
1 day ago
We are looking for a Customer Service Executive to our office in Singapore, who can work independently as well as in a team.
As Customer Service Execu..
We are looking for a Customer Service Executive to our office in Singapore, who can work independently as well as in a team.
As Customer Service Executive, you will have an outgoing and driving role with a broad interface both within the company as well as with customers and suppliers. Your most important task will be to work with domestic and overseas clients including the global organization and provide excellent service for all shipments assigned to you.
The job:
Manage shipping documentation formalities
Ensure proper and timely billing / closing of all job files.
Coordinate day to day operations and transactions for freight forwarding and other related activities
Manage data entries in-house system
Coordinate with various suppliers.
Provide rate to interco whenever neccessary
Assist for rate sourcing with various carriers whenever necessary
Join us if you..
Have minimum 5 years’ experience in freight forwarding or Logistics Industry
Possess excellent communication and interpersonal skills
Pleasant personality and a good team player
Proficient in MS Office
Ability to work independently
DGR trained and OOG Cargo experience will be an advantage
To be successful you will have a proven track record and genuine freight forwarding experience as this is essential to the role.
Good reasons to join:
You will be joining a leading company in the forwarding and logistics industry with the clear ambition to further strengthen and expand our position in the market. This newly created position gives you a great opportunity to help develop new clients from early stages of development.
We live and work according to our values, to get a bit better tomorrow than we are today. This is something that the whole company breathes out. We work to promote a culture where "respect, integrity, entrepreneurship and fun" are part of our common everyday life, and expand our DNA - but also the way we communicate with our customers and colleagues.
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C indust..
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.
No experience but willing to learn are also welcome to apply! Do state in your application!
Key Responsibilities:
Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.
Customer Experience & Fulfillment:
• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.
Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.
Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.
Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.
Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.
Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.
Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.
Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.
Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.
Responsibilities
Handle the processing of quotations, purchase orders, and sales orders.
Ensure timely delivery for both internal stakeholders an..
Responsibilities
Handle the processing of quotations, purchase orders, and sales orders.
Ensure timely delivery for both internal stakeholders and external customers by coordinating with customers, vendors, stakeholders to meet delivery requirements.
Manage and negotiate delivery schedules to ensure they align with customer expectations.
Oversee inventory management, including tracking stock levels and movement.
Update and maintain pricing.
Organize and maintain a comprehensive documentation filing system.
Address inquiries from customers and business partners effectively.
Maintain positive relationships with customers.
Perform additional tasks as needed.
Requirements:
Minimum of 1 year of relevant experience
Proficient in MS Office
Good time management skills, ability to meet deadlines, and strong attention to detail
Good team player with the ability to work independently
Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
Customer Service [ Receptionist / Cashiering ] 6154
Full-time
Full-time
Others/Any
Singapore, Singapore
Customer Service
6 days ago
Customer Service cum Receptionist (1 year contract - renewable)
Working Days: 5.5 days, 9am-6pm / 9am-3pm
Salary: $$2,500 - $3,500 + Bonus
Lunc..
Customer Service cum Receptionist (1 year contract - renewable)
Working Days: 5.5 days, 9am-6pm / 9am-3pm
Salary: $$2,500 - $3,500 + Bonus
Lunch & Tea meals are provided
Location: Sin Ming Autocity (Bishan / Upper Thomson)
Job Scopes:
1. Provide excellent customer service and deliver memorable experience with service efficiency, effectiveness and quality.
2. Handle phone or walk-in customer’s feedback/complaints/inquiries effectively and professionally.
3. Maintain an effective communication to ensure customer retention
4. Generate reports and suggest service improvement initiatives and processes.
5. Perform cashiering duties
6. Maintain and update appointments for servicing and repairs.
7. To inform customers about our promotions and do a regularly follow up through phone calls reminding them that their vehicle is due for inspections.
8. Upsell products and services to customers
9. Other ad hoc duties assigned by manager
Position: Customer Service Executive (Japanese speaking) ID: 19418
Location: Central
Key Responsibilities:
➤Provide customer services for daily inq..
Position: Customer Service Executive (Japanese speaking) ID: 19418 Location: Central
Key Responsibilities:
➤Provide customer services for daily inquiries and requirements of clients
➤Handle emergency inquiries of clients on weekends and night time
➤Provide sales support to Sales Team
➤Other administrative and ad-hoc duties if required from management
Requirements:
➤Experienced with customer service, sales support, or any service industry
➤Be able to work flexibly based on the customer's schedule
➤Familiar with MS Office
➤Possess Customer Service Mind
Interested applicants please send your resume to Calista(R22104418) with email subject header “Job Application forCustomer Service Executive (Japanese speaking) ID: 19418- CK".
We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.
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Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C indust..
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.
No experience but willing to learn are also welcome to apply! Do state in your application!
Key Responsibilities:
Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.
Customer Experience & Fulfillment:
• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.
Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.
Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.
Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.
Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.
Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.
Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.
Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.
Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.
The Opportunity:
Adecco is partnering with an Italian industrial battery manufacturer and we are looking for a Customer Service Executive to join the..
The Opportunity:
Adecco is partnering with an Italian industrial battery manufacturer and we are looking for a Customer Service Executive to join their business permanently! Reporting to the Customer Service Manager, the successful incumbent will handle order processing activities through SAP and liaise with the manufacturing plant, warehouse and forwarders to ensure cargo ships out to customers on time.
Permanent, Full-time opportunity
Location: West region, Toh Guan area
Working hours: Monday - Friday, 8.30am to 5.30pm
Salary Package: up to $3,500/month + VB
The Job:
Respond promptly to customer queries, handle complaints, and escalate issues as necessary. Liaise with colleagues for solutions, track resolutions, and follow up with customers.
Process orders using SAP (SD module), verify stocks, manage priorities/emergencies, and organize shipments, including import/export documentation (e.g., delivery notes, bills of lading, certificates of origin).
Create customer accounts, generate invoices, monitor payment deadlines, and manage overdue payments, including LC negotiations with banks.
Collect and maintain export control and regulatory documents.
Share customer feedback with teams to enhance products/services and support stock management with 3rd-party warehouses. Liaise on shipments and courier arrangements.
Ensure timely order processing and deliveries to meet sales targets. Support commercial teams with order issues and freight charge verification.
Stay updated on products, services, and system processes, attending workshops as needed.
The Talent:
Min 1-2 years of order processing experience using SAP (SD module) in the manufacturing industry
Strong communication skills to liaise effectively with both internal and external stakeholders
Ability to learn and pick up new skills quickly
Next Steps:
Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
Key Responsibilities
Customer Interaction and Service Delivery: Engage with customers face-to-face to process transactions such as money transfers ..
Key Responsibilities
Customer Interaction and Service Delivery: Engage with customers face-to-face to process transactions such as money transfers and other services.
Accurately verify and input customer information into the company’s systems, ensuring data accuracy and confidentiality.
Provide courteous and professional assistance to customers, addressing inquiries regarding services, processes, and company policies.
Problem Resolution and Escalation: Identify customer issues, complaints, or challenges during service interactions and propose effective solutions.
Escalate unresolved matters to the management team when necessary, ensuring timely resolution.
Cash Handling and Reconciliation: Balance the cash register accurately at the end of each shift.
Prepare daily transaction reports and organize cash for bank deposits.
Administrative Duties: Maintain comprehensive and accurate transaction records.
Stay updated on company products, services, policies, and procedures.
Perform other tasks as assigned by colleagues or supervisors.
Operational Flexibility: Adapt to flexible work schedules, including weekends and public holidays, as required.
Skills and Qualifications
Language Proficiency: Proficient in Burmese language to coordinate and communicate with customers and directors. Ability to speak English, Mandarin.
Customer Service Excellence: Proven ability to interact professionally and effectively with customers.
Attention to Detail: Strong ability to verify and input accurate data.
Problem-Solving: Capacity to identify and address issues with a proactive and solution-oriented approach.
Basic Computer Proficiency: Familiarity with MS Office tools, particularly Word and Excel.
Cash Handling Experience: Prior experience in handling cash transactions and reconciling accounts is highly preferred.
Preferred Attributes
Strong interpersonal and communication skills.
Ability to multitask and prioritize in a fast-paced environment.
Willingness to learn and adapt to new processes and systems.
A customer-focused mindset with a positive attitude.
About the Client:
Join one of the world’s leading financial services companies, renowned for its commitment to customer satisfaction and operational..
About the Client:
Join one of the world’s leading financial services companies, renowned for its commitment to customer satisfaction and operational excellence.
Responsibilities:
To support policyholders and financial representatives by efficiently resolving insurance-related inquiries and issues.
Handle inquiries from policyholders and financial representatives efficiently and professionally.
Follow up on unresolved issues to ensure timely resolution and customer satisfaction.
Assess and manage feedback, appeals, and minor complaints effectively.
Provide outstanding customer service, ensuring a positive experience at all touchpoints.
Maintain awareness of industry trends and regulatory compliance to mitigate risks.
The ideal candidate will possess at least 1+ years of customer service experience, preferably within the insurance or banking industries.
Skills/Requirement:
Diploma holder; professional insurance certifications are a plus.
1+years of customer service experience in insurance or banking preferred.
Comfortable working in a frontline environment with a customer-centric approach.
Strong communication and interpersonal skills with a positive attitude.
Proficient in Microsoft Office with a willingness to embrace change.
If you are passionate about delivering outstanding customer service and are looking to advance your career in the insurance sector, we encourage you to apply today!
To Apply: Apply online now or contact me to discuss this new opportunity at [email protected] or https://sg.go.persolkelly.com/job/apply/10900
We regret to inform you that only shortlisted candidates will be contacted.
PERSOLKELLY Singapore Pte Ltd • EA License No.01C4394 • EA Registration No. R1330844 (Naveen Vasudevan)
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
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MARRIOTT VACATION CLUB ASIA PACIFIC (MVCI)
We are the world's largest pure-play timeshare company and develop well-known timeshare brands including M..
MARRIOTT VACATION CLUB ASIA PACIFIC (MVCI)
We are the world's largest pure-play timeshare company and develop well-known timeshare brands including Marriott Vacation Club, Sheraton Vacation Club and Westin Vacation Club. We offer a range of opportunities for talented individuals to encourage our clients to experience the joy of taking holidays the Marriott way!
We invite you to discover the career of a lifetime. We are seeking qualified individuals to join our team in either Singapore or Bangkok.
By joining our team, an attractive package awaits you:
Monthly salary of SGD3,000 to SGD 3,600
Opportunity to earn additional monthly bonuses
5-day work week
Supportive and fun working environment
CUSTOMER SERVICE EXECUTIVE (ENGLISH & MANDARIN SPEAKING)
The Customer Service Executive will be responsible for servicing inbound member calls from our exclusive Marriott Vacations Club Member base. This position will complete reservations and encourage member retention through value-added delivery.
Job Responsibilities:
Handle in-bound calls within corporate service levels
Assist customers in vacation planning and worldwide hotels reservations
Answering customer enquiries and resolving customer care issues
Optimize booking opportunities and promoting member retention and loyalty
Answer emails with accuracy, clarity and simplicity in a customer friendly manner
Works cross functionally with other departments to ensure business needs are addressed and member satisfaction achieved
Job Requirements:
Candidate must possess at least a Diploma or higher.
1 year of working experience in the related field is preferred
Customer service oriented
Good Communication Skills
Excellent telephone etiquette, good written and verbal communication skills
Experience with travel related reservation system will be an advantage
Ability to multi-task and work independently with minimal supervision
Required language(s): This role is expected to communicate to English or Mandarin speaking guests. Knowledge of English/Manadarin dialect is essential
If you believe you are the one we are seeking, apply here and attach your resume giving full details of qualifications, experience as well as current and expected salary.
We regret that only short-listed candidates will be notified.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Brief Introduction AcesafeT is a Safety Footwear supplier. With a team of more than 20 years of combined experience, AcesafeT is now looking for dynam..
Brief Introduction AcesafeT is a Safety Footwear supplier. With a team of more than 20 years of combined experience, AcesafeT is now looking for dynamic force to join our expanding sales team!
Roles and Job Description: To boost sales and increase market share through the following ways:
Drive sales through the reach and network of existing customer database;
Find new channels and markets in re-seller market for distribution;
Research and recommend company's products to potential customers more effectively and efficiently;- Explore and negotiate with customers to generate the best possible sales outcomes;
Manage and track sales timelines, project management and budget;
Stay abreast of competition in an attempt to find and maintain a competitive edge.
Candidate must possess at least Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Marketing or equivalent.
Ability to excel under pressure
Good verbal and written communication skills
Good Interpersonal skills
Business Acumen with some level of strategic thinking
Possess experience in the areas of Sales, Communications, Marketing
Comany Vehicle provided (advantage if prossess own Vehicle)
At least 2 Year(s) of working experience in the related field will be an advantage for this position.
Proficient with MS Office and Social Media platforms (advantage)
ABOUT US:
iHub Solutions is a leading customized logistics service provider with warehouses in Singapore, Malaysia, Hong Kong, and Thailand. Our visio..
ABOUT US:
iHub Solutions is a leading customized logistics service provider with warehouses in Singapore, Malaysia, Hong Kong, and Thailand. Our vision is to build ultimate customized logistics solutions for industries with complex needs. Attractive remuneration and excellent career prospects are available for the candidates with the right attitude, work ethic, and team spirit.
To learn more about us, visit our website at ihubsolutions.com
Job Scope
Manage reputable clients account
Demonstrate strong phone handling skills by actively listening and responding to clients with emotional intelligence.
Swift handling of customer inquiries.
Update details of customer inquiries, comments, and complaints in the database and action taken for verification and training purposes.
Prompt follow-ups on customer interactions via email.
Keeping Proof of Delivery (POD) records of customers and proper filing of documents.
Maintain a positive, empathetic, and professional attitude towards customers at all times.
Requirements
Polytechnic Diploma/BA degree. Preferably in Business Administration, Accounting, or equivalent.
Good knowledge of Microsoft applications (Excel, Word, etc).
Experience working in a customer service focused environment.
Ability to multitask, prioritize, and manage time effectively.
Your unique personality! A great sense of humor is an advantage.
Fresh graduates are welcome to apply!
What We Offer:
Staff Health Benefits
Opportunity to work with a myriad of brands from various industries. Our clients range from cult beauty brands to multinational technology companies whom you might just get to work closely with!
An administrative job that doesn’t limit you to sitting at a desk the entire day
Company scooters to move around the warehouse
Attractive career growth possibilities
Opportunities for training and development
If this opportunity looks like it is for you, We’d love to hear from you!
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the i..
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
Requirements
• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills
Please submit resumes to [email protected] with the following details in MS Word format:
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
Receptionist/ Customer Service Officer (Islandwide)
Full-time
Full-time
Others/Any
Singapore, Singapore
Customer Service
1 week ago
Job Description: Receptionist
Position Overview:
We are seeking a professional and friendly Receptionist to join our team. The Receptionist will serve..
Job Description: Receptionist
Position Overview:
We are seeking a professional and friendly Receptionist to join our team. The Receptionist will serve as the first point of contact for visitors and clients while providing administrative support to ensure smooth office operations. The ideal candidate will have excellent communication skills, a welcoming demeanor, and strong organizational abilities.
Key Responsibilities:
Front Desk Management:Greet and welcome visitors in a warm and professional manner.
Answer, screen, and forward incoming phone calls.
Maintain a clean and organized reception area.
Administrative Support:Manage and distribute mail, packages, and correspondence.
Schedule and coordinate appointments or meetings.
Maintain office supplies inventory and place orders when necessary.
Customer Service:Address inquiries from clients, employees, and visitors promptly.
Provide information about the company’s services, policies, or departments.
Handle and resolve basic complaints or direct them to the appropriate department.
Record Keeping:Maintain and update visitor logs, staff directories, and other records.
Assist with data entry or file management as needed.
Coordination and Assistance:Coordinate with other departments for meetings or special events.
Assist with onboarding of new hires by providing access cards or welcome materials.
Support administrative teams with ad-hoc tasks as required.
Qualifications:
Education: O level and above
Experience: Previous experience in a receptionist or customer service role is an advantage.
Skills: Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office equipment (e.g., printers, scanners).
Strong organizational and multitasking abilities.
Friendly and professional demeanor.
Well present
Key Attributes:
Ability to work independently and as part of a team.
Industry: Logistics