• Location: Jurong, West Side
• Working day: 5 days

Job Scope:

• Oversee the day-to-day operations of the customer service team.
• Develop and update customer profiles, while defining key qualification criteria for the team.
• Manage and optimize the lead qualification process.
• Administer customer satisfaction surveys and analyze feedback.
• Create and implement a customer loyalty program.
• Regularly assess and standardize communication protocols for handling customer inquiries via messages and calls.
• Conduct frequent audits and evaluations to ensure customer service quality.
• Lead the transition to digital customer service workflows and the implementation of CRM software.
• Hold daily roll calls and debriefings to assign tasks and discuss goals with the team.
• Define Key Performance Indicators (KPIs) and conduct performance evaluations for the team.
• Prepare quarterly and bi-annual forecast reports for Management review and strategic planning.
• Align processes and objectives with the company’s focus on Digitalization, Globalization, and Sustainability.

Requirements:

• A Bachelor’s degree, preferably in Business Administration.
• Minimum of 10 years of experience in customer service, including at least 5 years in a managerial or supervisory role.
• Familiarity with and hands-on experience in customer relationship management (CRM) software, such as Microsoft Dynamics 365 Sales CRM and Microsoft Dynamics Business Central, is highly desirable.

Aurora Asia Pacific (21C0671)|Ying Kee (R21103783)

[Order Number: 843654]

Responsibilities:

• Customer relationship and communicationConduct regular meetings with customers, internal staff, and cross-departmental teams to foster strong relationships and address issues.
  Monitor and follow up on overdue payments from customers, ensuring timely resolution and maintaining positive relationships.
  Travelling to meet up with suppliers as and when necessary.
  
• Compliance and performance reportingEnsure compliance with Security Export Control regulations, including customer and end-user screening, as required.
  Prepare annual sales forecasts and update quarterly revisions based on actual performance and market conditions.
  Monitor monthly sales expectations, analyze variances, and identify key factors affecting sales trends and volume.
  Prepare and present monthly KPI reports for management meetings, highlighting achievements, challenges, and areas for improvement.
  
• Team development & administrationSet departmental objectives and establish key performance indicators (KPIs) for individual team members to align with company goals.
  Approve staff leave requests through the system, ensuring adequate coverage and smooth operations.
  Yearly and/or half-yearly goal settings with staff and half-yearly appraisals.
  

Requirements:

• At least 3 years of Customer Service experience, order management, and delivery management
• Proficient in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions.
• Willingness to travel occasionally for work-related purposes.

To Apply, please kindly email your updated resume to [email protected]

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan
EA Personnel Reg. No.: R1549767
EA License No.: 07C5771

Customer Service, Assistant Manager

Customer service operations management

· Oversee the end-to-end order processing workflow to ensure timely and accurate order fulfillment.

· Address customer inquiries, complaints, and escalations promptly, maintaining a professional and solutions-oriented approach.

· Monitor and track delivery status, ensuring customers are informed of progress and any delays.

· Manage backorder follow-ups, ensuring timely resolution and customer communication.

· Review and approve customer discrepancies submissions such as claims and credit memos, within the SAP system.

· Collaborate with the warehouse and logistics teams to manage outbound order volumes and provide accurate forecasts for budgeting and manpower planning.

Customer relationship and communication

· Conduct regular meetings with customers, internal staff, and cross-departmental teams to foster strong relationships and address issues.

· Monitor and follow up on overdue payments from customers, ensuring timely resolution and maintaining positive relationships.

· Travelling to meet up with suppliers as and when necessary.

Compliance and performance reporting

· Ensure compliance with Security Export Control regulations, including customer and end-user screening, as required.

· Prepare annual sales forecasts and update quarterly revisions based on actual performance and market conditions.

· Monitor monthly sales expectations, analyze variances, and identify key factors affecting sales trends and volume.

· Prepare and present monthly KPI reports for management meetings, highlighting achievements, challenges, and areas for improvement.

Team development & administration

· Set departmental objectives and establish key performance indicators (KPIs) for individual team members to align with company goals.

· Approve staff leave requests through the system, ensuring adequate coverage and smooth operations.

· Yearly and/or half-yearly goal settings with staff and half-yearly appraisals.

· Additional tasks assigned by management.

REQUIREMENTS

· Minimum Diploma from Polytechnics.

· At least 3 years of relevant working experience in customer service, order management and delivery management.

· Proven experience in customer service operations managerial role.

· Excellent communication skills, both verbal and written, with a focus on customer relationship management.

· Ability to manage multiple priorities in a fast-paced environment.

· Knowledge of SAP is an advantage.

· Proficient in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions.

· Willingness to travel occasionally for work-related purposes.

We regret to inform that only shortlisted candidate will be notify.

EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)

Job Highlights

• Competitive remuneration package & good employee benefits
• Career development opportunities
• Immediate vacancy & full-time permanent job role

JOB DESCRIPTIONS:

· 5 day work week

· Staff discount, voucher and monthly redeemable treatment

· AWS

· Salary up to $4,000

JOB RESPONSIBILITIES:

• Improving customer service procedures, policies and standards
• To reply and response to reviews/feedbacks/ comments across all platforms (E.g. Telephone, email inbox, Social Media and face to face with customer)
• Coaching of soft skill to the team related to customer service
• Front desk duties including greeting and welcoming guest, handling of incoming and outgoing calls, booking of appointments, attend to customer’s inquiry.
• Any Ad-hoc task assigned

REQUIREMENTS:

• Must be able to work on retail hours
• Must have Leadership ability
• Excellent verbal and written communication skills
• Possess strong interpersonal, efficiency & organisational skills
• Multi-tasking capabilities and willingness to go for the extra mile
• Able to converse in Mandarin and English to communicate with Chinese speaking customers
• Basic knowledge on digital marketing will be an advantage
• Minimum 2 years of supervisory experience
• Prior experience as cabin crew will be an added advantage

Responsibilities:

To maintain a professional, positive and empathetic attitude at all times

Provide professional and excellent customer support, encouraging customers to come back

To satisfactorily respond to customers’ demands and queries with excellence.

To gather and retain customer information

Communicate and coordinate with the team and management to ensure smooth operations

Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

Diploma or Bachelor’s Degree in relevant fields

Professional looking and well-groomed to the standards set

Proficient in customer service and communication skills

Ability to stay calm in any given situation

Possess digital literacy

1-2 years of relevant customer service experience will be a plus

Prior experience in the beauty line preferred

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Key Responsibilities

• Handle inbound customer calls, emails, or live chat inquiries in a courteous and professional manner.
• Provide accurate information about banking products,services, policies, and account details.
• Assist customers with transaction inquiries, account troubleshooting, and complaint resolution.
• Process requests such as account updates, password resets, and other routine banking tasks.
• Escalate complex or unresolved issues to the appropriate departments while ensuring proper follow-up.
• Maintain up-to-date knowledge of banking regulations, policies, and procedures.
• Achieve or exceed performance metrics such as customer satisfaction, first-call resolution, and response time.
• Accurately document customer interactions and ensure data confidentiality.

If you have the relevant experience, please feel free to send your CV directly to [email protected]

Qualifications

• Previous experience in customer service.
• Strong problem-solving and communication skills.
• Ability to work in a fast-paced environment while managing multiple tasks effectively.
• Familiarity with basic banking products and services is an advantage.
• High school diploma or equivalent; additional qualifications in finance or a related field are a plus.
• Work hours – 9am – 1pm or 10.30am – 2.30pm (5 days a week)

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Job Responsibilities: Customer Service cum Administrative Executive

1. Customer ServiceServe as the primary point of contact for all client inquiries via phone, email, and messaging platforms.
   Provide prompt, accurate, and professional responses to customer queries regarding limousine charter services.
   Address and resolve customer complaints effectively while maintaining a high level of service.
   Maintain a customer-centric approach to ensure a positive experience at every interaction.
   
2. Scheduling and CoordinationManage and update the booking calendar to ensure optimal scheduling of limousine services.
   Coordinate with drivers to assign bookings and ensure timely service delivery.
   Monitor and adjust schedules in response to last-minute changes or customer requests.
   
3. Administrative DutiesMaintain detailed and accurate records of bookings, payments, and customer interactions.
   Prepare invoices and ensure timely follow-ups on pending payments.
   Assist in the preparation of reports and updates related to daily operations.
   Maintain and organize all administrative documents and files systematically.
   
4. Operational SupportLiaise with the operations team to ensure vehicles are well-maintained and prepared for service.
   Communicate with customers regarding delays or unforeseen issues with their bookings.
   
5. Marketing and Customer EngagementAssist in creating customer engagement strategies, including promotional offers and follow-up communications.
   Support social media and digital marketing efforts by addressing customer queries on online platforms.
   
6. Other ResponsibilitiesHandle ad hoc tasks as assigned by management to support the company’s operations.
   Identify areas for process improvement and contribute to enhancing service quality.
   

Requirements:

• Excellent communication and interpersonal skills.
• Proficiency in scheduling software and basic office tools (e.g., Microsoft Office, Google Suite).
• Ability to multitask and work effectively under pressure.
• Strong organizational skills with attention to detail.
• Prior experience in customer service or administrative roles is a plus.
• Willingness to work in a fast-paced environment.

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

DUTIES & RESPONSIBILITIES:

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands
3. Educates the salon customers based on their real needs during their visit to the shop
4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
5. Maintains a positive, empathetic, and professional attitude toward customers at all times
6. Attends to and communicates promptly to address customers’ queries at the most excellent approach
7. Acknowledges and resolves customer feedback and concerns
8. Knows products inside and out to answer product queries
9. Communicates and coordinates with team and management
10. Ensures customer satisfaction and increases customer retention
11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement
12. Provides feedback on the efficiency of the operations and customer service process

QUALIFICATIONS:

• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate

Job Description

1. Lead the Customer Service Department on daily operational matters.

2. Lead & assist front counter walk in enquires & registration.

3. Lead & assist online and phone in registrations.

3. Any other administrative duties within the customer service department.

Job Requirements

1. At least Degree & above.

2. At least 10 years of customer service or front line service work experience.

3. Microsoft NAV Navision work experience is an added advantage.

4. 5 days work week including weekends (2 weekdays off).

5. Work Location will be located at one of the locations: 1) Hillview Terrace, 2)Tuas, 3) Macpherson or 4) Woodlands.

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Gifted & Talented Education Group

We are expanding and looking for motivated individual to join our team.

Customer Service Executive / Manager

(Full Time and Part Time positions available)

Requirements

· All disciplines of study, min ”O” level or equivalent

· Minimum 2 years’ experience in customer service and admin duties

· Team worker with approachable and friendly personality

Job Scope:

· Front desk service and customer management

· Handle calls, emails and walk in enquiries

· Customer service and sales related matters

· Any other projects as assigned

Working Hours:

Off days: Two weekdays off

Weekend availability

Remuneration Package :

· Remuneration will commensurate with experience

· Career path which leads to centre manager

Please submit your resume stating your current and expected salary.

Only shortlisted candidates will be notified.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring a Customer Service professional to handle all incoming customer inquiries and calls in regard to our Brand, products, and eCommerce orders via Brand.com as well as pure player eCommerce marketplaces.

The role requires knowledge of the online luxury retail business and a solid foundation of quality service standards.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce team, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (marketplace enablers, third-part logistics providers etc.) as well as customers from online and social media platforms.

Responsibilities

• Manage engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etc.
• Handle all incoming calls and customer inquiries via Brand.com and any other channels, responding in a professional manner, and helping customers to resolve their issues. Ensuring that queries are replied within 1 business day.
• Be able to provide information about Bacha Coffee’s products and services when necessary.
• Initiate email correspondence with customers, when required.
• Liaising with external partners, such as third-party logistics providers, to ensure timely deliveries.
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service.
• Monitor customer inquiries, and provide insights into customer behaviour and suggest improvements to increase customer satisfaction, engagement and commercial opportunities.
• Working internally and with external teams to ensure that strong relationships are built and maintained with high-net-worth customers to enhance their experience with Bacha Coffee.
• Assist in developing and implementing customer service policies, procedures and standards to ensure that Bacha Coffee’s standards and quality are consistently upheld.
• Monitor response times, customer recovery standards, ensuring that targets and KPIs are met.
• Coordinate and communicate with internal teams, including the digital warehouse, to ensure that customer queries and issues are resolved promptly, with quality.
• Utilise customer care systems or other tools to follow up, close cases, and proactively outreach to customers when required.

Requirements

• Minimum 3 – 5 years of working experience in a customer service role.
• At least 2 years of working experience in online D2C.
• At least 2 years of experience operating pure player marketplace backend systems.
• Strong communication and interpersonal skills, with an excellent command of English
• Meticulous, adaptable, possess an eye for detail and the ability to work independently in a fast-paced environment.
• Proficient with MS Office applications.
• Experience in mentoring team members is a plus.
• Experience in utilising customer care management tools is a plus.
• Positive character who is able to pivot across multiple tasks.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

About us:

Tree Art is the leading art education brand in Singapore, dedicated to providing a comprehensive platform for artistic development. With the concept of "from education to happiness" we have established a strong presence across the country, with 14 strategically located campuses. Our wide network of campuses ensures that students can easily access artistic learning opportunities in their respective communities.

Introduction:

As a Customer Service Representative, you will be the primary point of contact between Tree Art and prospective customers. Your role involves educating customers about our course curriculum, providing information, addressing inquiries, and assisting in closing sales. You will collaborate closely with the Centre Manager to ensure a smooth customer registration and enrollment process. Your administrative skills, familiarity with Microsoft Office, and proactive approach will contribute to improving sales and enhancing the overall customer experience.

Role and Responsibilities:

● Perform administrative duties using Microsoft Office applications.

● Familiarize yourself with the Tree Art curriculum and programs.

● Identify and recommend course curriculum that aligns with customers' needs and objectives.

● Liaise closely with customers, addressing course inquiries through walk-in and online platforms, and facilitating sales closure.

● Collaborate with the Centre Manager to ensure a seamless registration and enrollment process.

● Collect and review feedback from customers to improve sales and enhance the customer experience.

● Maintain database records and analyze sales data for administrative purposes.

● Undertake any additional duties and responsibilities assigned by the Centre Manager.

Qualification:

● Possess at least a diploma in any field.

● Fresh graduates who are proactive and sales-driven are encouraged to apply.

● Prior experience in sales is an added advantage.

Benefits:

● Competitive salary commensurate with experience.

● Health insurance and retirement benefits (if applicable).

● Professional development opportunities.

● Paid sick leave.

Looking forward on your resume. Please drop your resume to [email protected]

Regret to inform you that only shortlisted candidates will be notified.

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Executive
• Working Location: Jurong East
• Working Hours: 5.5 days (Mon – Fri, 830am – 530pm; Sat (WFH, 830am – 1230pm)
• Salary Package: Basic salary up to $2,800 + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Manage and coordinate existing and new customer accounts.
• Handle incoming and outgoing phone calls.
• Deliver outstanding customer service.
• Maintain good relationships with vendors and customers.
• Resolve customer issues and provide solutions.
• Prepare shipment quotes and arrange shipments as needed.
• Utilize excellent multitasking skills in both workspace and software programs.

APPLY NOW!!!

• 1 year of relevant working experience.
• Good communication and people skills.
• Ability to work independently and in a team environment.
• Experience with logistics related background is advantageous

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71457 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Job Description & Requirements:

• PC / Notebook / AIO system diagnostic.
• Assist and advising customer the best solution for their repair / upgrade / customization.
• Handling of hardware and software installation.
• Training will be provided.
• Basic Salary + High Commission + Variable Performance Bonus
• 5 days/6 days work week
• Medical Benefits
• Staff Purchase Discounts

This is a Part Time Position. Assist customer service / inside sales with customer order follow up in various customers portals. candidate will be respinsible for validating pricing and delivery. We are a warehouse / distributor for a custom label manufacturer in the USA.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Customer Service Officer. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE

Long Term Contract

ROLES AND REPONSIBILITIES

• lst level helpdesk to respond to calls
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact
• Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle responses via the Chatbot

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Keerthana Ramakrishnan

Avensys Consulting Pte Ltd

EA License 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

About the company

Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandwide. Our diversified entities include Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

• Mission: Redefine car buying, nurturing long-term relationships, and ownership.
• Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

• People-Centric: Elevating customer experiences, empowering staff.
• Transparent & Genuine: Delivering clear, systemic information.
• Ethical Excellence: Upholding the highest ethical standards.

Responsibilities

• Serve as main liaison between customers and service team.
• Manage queue system, greeting customers professionally and ensuring a seamless service experience.
• Complete and maintain accurate records via job sheets.

Skills Required

• Minimum 1 year of working experience in customer service or related fields.
• Prior working experience in the automotive experience would be advantageous.

Other Requirements

• Possess strong interpersonal and communication skills.
• Service oriented with a passion for customer service.
• Patient and empathic.

JOB DESCRIPTIONS AND REQUIREMENTS

Schutz Singapore Pte Ltd is a subsidiary of Schutz GmbH & Co, KGaA, Germany - a leading manufacturer of composite Intermediate Bulk Container and HDPE drums for the filling, storage and transportation of liquids.

We supply our Packaging systems to many of the world's leading chemical, petrochemical, Petroleum, Food & Beverage and Bio-Chemicals manufacturers throughout South East Asia and rest of the world.

Our Singapore plant is seeking a professional personnel who is driven by a strong passion to succeed to fill the vacancy of a Customer Service Executive.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES :

· To support supply chain in all sales and after sales to ensure customer satisfaction

· To answer all customer interactions by phone and email on product related enquiries, product specifications and to ensure sales dept KPI are met and achieved

· To ensure and follow up with customer for all delivery schedule and deadline

· Maintain Customer up to date database accuracy

· Create sales orders in SAP system and ensure customer deliveries are made on time

· Ensure sales invoicing link to customer sales orders and rebates are properly accounted

· Adhere to Company’s certification body standards ie ISO

-Undertake any other assignments by superior or General Manager

REQUIREMENTS :

- Computer literate with knowledge of SAP

- Keen interest in service excellence

- Resourceful, responsible and performance oriented

-Excellent work attitude, team player, proactive and independent.

- Salary will commensurate with relevant experience.

Responsibilities

. Customer Interaction

. Registration & Enrolment

. problem Resolution

. Administrative Support

. Communication and a team player

Requirements

. At least with some relevant experience

. Excellent communication & interpersonal skills

. Friendly, approachable & patient

. Able to multi task

. Knowledge of social media is an advantage

Responsibilities:

• Train Operations
  - Drive passenger trains and perform emergency train operator duties.
  - Monitor train performance and resolve defects per guidelines.
• Passenger Assistance
  - Respond to inquiries about routes, fares, and transport connections.
  - Help passengers with special needs board and alight safely.
• Safety and Compliance
  - Monitor stations and equipment for irregularities and address issues.
  - Ensure passengers follow transit regulations.
  - Handle emergencies (e.g., fire, train defects, passenger incidents) safely and efficiently.
• Communication
  - Coordinate with the control center and passengers using communication equipment.
• Qualifications and Procedures
  - Maintain necessary certifications and adhere to operational procedures and manuals.

Perform other duties as directed by his/ her superiors.

Requirements:

• Minimum 5 credits 'O' Levels
• Minimum height 158 cm
• Willing to perform shift work, including weekends and Public Holidays
• Preferably with minimum 2 years' working experience in the service or retail industry
• Required to manually operate station and trainborne equipment
• Possess a pleasant disposition and personality
• Good interpersonal skills with a passion to work with people
• Able to identify colours

By submitting your application for this position, you consent to:

a. the collection, use and disclosure of your personal data by SBS Transit Limited and its subsidiaries (“the Company”) for the purposes of your application and potential employment with the Company, including disclosing such personal data to any of SBS Transit Limited’s subsidiaries, affiliates or related corporations (if necessary for processing of job application); and

b. SBS Transit Limited and its subsidiaries' retention of your personal data for 2 years for consideration of future job opportunities (where applicable) from the date of submission of application.

We regret that only shortlisted candidates will be notified.

Intensive training is provided for shortlisted candidates.