• Manage distributor relationships, including procurement and customer service support.
• Provide excellent customer support to corporate clients, overseeing their orders and requests from start to finish.
• Respond promptly to customer inquiries, including quotations, service support, and documentation.
• Prepare and deliver quotations to customers in a timely manner.
• Compile and submit required documents through customers' management systems.
• Proactively update customers on order statuses and shipping schedules.
• Maintain accurate spare parts price lists for customers.
• Coordinate with customers, freight forwarders, and internal teams to ensure timely order fulfillment and shipment execution.
• Prepare and submit necessary documentation for customer customs queries.
• Collaborate closely with internal teams to resolve customer issues and implement solutions.

Requirements:

• At least 3 years of relevant experience, preferably in distribution handling, logistics, manufacutring, or electronic industry.
• Previous experience in a customer service role, order processing.
• Immediate starter is a plus

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R23117344

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities

• Greet customers and provide professional customer service
• Fix appointment, follow-up through reminder calls, and ensure customer visits the outlet
• Boosting sales revenue and profitability by achieving sales targets
• Recommend packages according to individual needs and conditions
• Dealing with customer administration, incoming calls, inquiries and appointment bookings
• Update clients records in the system
• Provide administrative support
• Complete daily sales report for the outlet manager
• Collection and organization of client cards
• Maintaining client cards in neat and tidy order
• Handle and manage customer feedback (complaints & queries)
• Support the outlet manager in coordinating stock ordering, repairing equipment, store maintenance etc.
• Assist in stock take as required on a rotational basis
• General cleaning duties
• Any other appropriate duties and responsibilities as assigned

Requirements

• NITEC in Business Studies/ Administration/ Management
• Minimum 2 years of working experience in Customer Service (preferably in retail/ beauty industry)
• Require MS Office and Excel Skills
• 6 day work week including weekends and PH (Compulsory to work on weekends & PH)
• Able to work retail hours
• Adaptable to fast-paced environment
• Meticulous and Responsible team player
• Good interpersonal and communication skills
• Good command of spoken English

Job description

We are looking for a cheerful Full-Time Customer Service Executive-Receptionist to join our new dental clinic in Mid Feb 2025 onwards.

Work Location: 52 Craig Road, Singapore 089690 (MRT: Tanjong Pagar)

Work Timing: Mon - Fri (9 - 5pm); Sat (9-1pm)

Salary range from $2500 - $4000 depending on experience + AWS

Front Desk Operational Support

• Maintain & manage a welcoming, organised clinic reception area
• Greet & support patients upon arrival or over the phone
• Handle enquiries via phone calls/Whatsapp/Email/Walk-in
• Manage appointment bookings, follow up calls, cancellations through all platforms and ensure adequate time between appointments for doctors
• Ensure data entry accuracy into booking system
• Patient registration & billing
• Key in sales of dental products
• Manage pantry & serve beverage to patients
• Monitor toilets to ensure cleanliness

Administrative duties

• Maintain accurate up-to-date patients’ information and compliance with PDPA regulations
• Ensure proper record keeping & maintain filing system
• Prepare documents and submit dental claims via insurance, CHAS, Medisave portals
• Assist in sending, monitoring & receiving cases sent to the dental lab
• Perform additional tasks as needed by clinic manager or doctors

Requirements:

• Minimum GCE 'N' Level / 'O' Level / ITE
• Fluent in English (Malay/Mandarin is a plus)
• Computer proficient - simple data entry
• Proactive, collaborative & able to work independently
• Excellent interpersonal skills & service oriented
• Highly organised and able to multi-task
• Training provided

How to apply?

Interested candidates should apply here or submit their resume to [email protected]

Responsibilities

• Greet customers and provide professional customer service
• Fix appointment, follow-up through reminder calls, and ensure customer visits the outlet
• Update clients records in the system
• Recommend packages according to individual needs and conditions
• Constantly educate customers on the necessity and benefits of company’s treatments, services and products
• Build rapport with customer and providing good customer service and needs in relation to hair & scalp enquiries
• Perform basic hands-on treatments when necessary
• Provide administrative support
• Complete daily sales report for the outlet manager
• Collection and organization of client cards
• Maintaining client cards in neat and tidy order
• Handle and manage customer feedback (complaints & queries)
• Support the outlet manager in coordinating stock ordering, repairing equipment, store maintenance etc.
• Assist in stock take as required on a rotational basis
• General cleaning duties
• Any other appropriate duties and responsibilities as assigned

Requirements

• NITEC in Business Studies/ Administration/ Management
• Minimum 2 years of working experience in Customer Service (preferably in retail/ beauty industry)
• Require MS Office and Excel Skills
• 6 day work week including weekends and PH (Compulsory to work on weekends & PH)
• Able to work retail hours
• Adaptable to fast-paced environment
• Meticulous and Responsible team player
• Good interpersonal and communication skills
• Good command of spoken English and preferably bilingual
• Work location - Orchard area

Responsibilities

• Conduct market research to identify trends and opportunities within the APAC aerospace sector.
• Develop and execute sales strategies to grow the customer base and capture new business opportunities.
• Build and nurture relationships with key stakeholders, including operators, airlines, and leasing entities.
• Manage the sales cycle from initial lead generation through to final deal closure.
• Collaborate with internal teams to ensure timely and successful delivery of products and services.
• Partner with marketing teams to enhance brand visibility and drive awareness.
• Track sales performance metrics, analyze results, and prepare detailed reports.
• Provide accurate sales forecasts and consistently meet or exceed established targets.

Requirements

• Minimum Degree in Business Management,, Business Administration, Marketing or Relevant Field.
• Successful candidate must have proven sales experience in aerospace, aviation sales in the APAC Region.
• Experience in Business Devleopment will be an advantage.
• Occasionally Travel within Singapore and the Asia Pacific region

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

• Location: Raffles Place

• Working hours: 08:30 to 17:30 (Monday to Friday)

Customer Service Assistant Manager (Japanese speaking)

Our client, a credit card payment brand, is looking for a Japanese-speaking Customer Service team member to join their customer service team. You will assist in collaborating with merchants to drive transactions (merchant research & Special Offer) and coordinating with Tokyo HQ to support these activities.

Job responsibilities:

• Handling correspondence from HQ in Japan
• Ensure seamless support for members by offering tourist and local information and handling reservations
• Deal directly with customers/members either by telephone or electronically
• Respond promptly to customer/members inquiries
• Handle and resolve customer complaints (obtain and evaluate all relevant information to handle inquiries and complaints)
• Provide updated information (benefit or membership plans) to customers
• Carry out the Sales promotion by offering good and attractive privileges or information to the existing clients
• Contribute towards increasing the number of merchants (merchant research) in Singapore
• Maintain and improve the relationships with current merchants and establish relationships with new merchants
• Contribute to increase sales by providing customer service work

Job requirements:

• Experience in the hospitality industry or customer-related job for a minimum of 1 year
• Excellent interpersonal skills for superior customer service
• Intimate knowledge of the customer’s individual needs
• Well-versed in handling all necessary tourist arrangements
• Intermediate IT skills
• Proficient in negotiating and communicating effectively in both Japanese and English with Japanese-speaking clients and stakeholders

Interested applicants, please send your resume to Charlene (R22105303) at [email protected] with the email subject header "Customer Service Assistant Manager (Japanese speaking)".

We regret that only shortlisted candidates will be notified. Other applications will be updated in our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Please find our Privacy Policy Agreement in the below link.

http://www.pasona.com.sg/privacy.html

Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

(Lau Rui Lin, Charlene, EA Registration No: R22105303)

Mon - Fri 8.30am - 5.30pm

Sat 8.30am - 12.30pm

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.

• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.

• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.

• Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.

• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.

• Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.

• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.

• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.

• Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.

• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.

• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.

• Maintain and strengthen customer service processes to improve customer satisfaction at all times.

• Develop staff through training, coaching, and mentoring to enhance their performance and build their competencies.

• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.

• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.

• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.

• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.

• Setting up and control of proper warranty structures and procedures according to our regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Job requirements

• Broad understanding of all aspects of the automotive industry.

• Minimum 5 years of experience in premium brand automotive business

• Minimum 5 years management experience

• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.

• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).

• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.

• Result Driven Individual with strong business acumen

• Aggressive and forward thinking

• Ability to analyze and use Financial Reports

• Excellent communication skills, including presentation effectiveness.

• Well rounder conceptualization skills, creative, ideas generator.

• Well rounder personal effectiveness with good negotiation and influencing skills.

• Emphasis on performance, goal and team orientated.

Customer Service Officer (Call Centre) - 1 Year Contract - Singapore

Are you passionate about customer service and enjoy interacting with people? We’re looking for a dedicated Customer Service Officer (Chinese Speaker) to join our team in Singapore! You’ll play a critical role in providing first-call resolutions to end-users via calls and emails, delivering excellent service experiences.

Key Responsibilities:

• Handle incoming calls, emails, call-back requests, and live chats (where applicable) while meeting service level agreements.
• Provide friendly and efficient assistance to ensure a pleasant customer experience.
• Log all interactions accurately into the case management system, including customer inquiries, problems, and resolutions.
• Follow up on unresolved incidents and ensure timely resolutions.

Requirements

• Experience: At least 1 year of experience in a call centre or customer service environment.
• Proficiency in Mandarin is required to effectively liaise with Chinese-speaking vendors and end-users.
• Flexibility: Willingness to work staggered office hours on rotation, including alternate Saturdays (5.5-day work week).
• Immediately Available candidate is a plus.

This is a 1 year contract to start, renewable and convertible to permanent.

Job Highlights

• Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
• Attractive Bonus Scheme
• 5 days’ work week(i.e., 8.30am to 5.30pm)

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘O’ Level or relevant education qualifications
• Entry-level/no working experience are welcome to apply and training will be provided
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

Job Description

• To handle customers counter service, enquiries (calls & emails), administrative and cashier duties

Requirement

• GCE / ITE / Diploma
• Bilingual to communicate with diverse group of customers. Preferably fluent in English
• Computer literate
• Ability to collect and analyze information, problem-solve, and generate of reports
• Patient and pleasant personality
• Minimum 1 year customer service experience required
• Training will be provided

Working Hours

Weekly rotating Team A / Team B (5.5 days)

• Team A
  Monday – Friday : 11.00 am – 7.30 pm
  Saturday : Rest Day
  Sunday : 9:00 am – 1:00 pm
• Team B
  Monday – Friday : 9.00 am – 5.30 pm
  Saturday : 9:00 am – 1:00 pm
  Sunday : Rest Day

Remuneration

• Career progression
• Attractive benefits + allowances + AWS + bonus

• 5 Working Days
• 830am - 530pm
• Up to $2800
• Island-Wide

Job Description:

• Handling of general customers’ enquiries and feedback through the various channels (e.g. Emails, Phone calls and social media).
• Provide knowledgeable reply to questions related to product, pricing and stock availability.
• Resolve customers' complaints in accordance with company's policies.
• Follow up with respective departments on status of solutions to customers' request and complaint.
• Maintain accurate records of customer interactions.
• Review and compile compliments and complaints report.
• Presentation of Monthly Customer Service / Loss Prevention Report.
• Undertake / support company events.

Requirements:

• Minimum Diploma in any discipline.
• Preferably with 2 to 3 years of customer service experience in service environment.
• Knowledge of SAP and Case Trust is an advantage.

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

Jennifer Tay

R22111564

The HR Ecology Pte Ltd

The incumbent is responsible for the sales activities, customer satisfaction and works with customers, suppliers and departments to achieve sales, profit, and key performance indicators (KPI) targets for the dedicated industry’s subcluster in alignment with company’s goals and objectives. The incumbent is also responsible for account receivable and performing sourcing activities.

In addition, incumbent is to position the company to be first stop in mind of all customers for electrical, control, lighting, safety, industrial solution and EV charging needs.

*Handle customer sales inquiries which include but not limited to:

• quoting of selling price to meet product’s specifications and following up with official quotations if required.
• advising on stock availability (e.g., using and checking with ERP system).
• reviewing the quotes with customer to secure order.

*Process the orders received which include but not limited to:

• acknowledge of customer orders.
• issuances of sales orders (e.g., customer P.O numbers, pricing, etc).
• raising purchasing request for items to be purchased.
• advising customer on the estimated delivery dates.
• making necessary arrangement for delivery where needed (e.g., contacting customer on projects, special requests for logistics and packing, labelling and bar-coding, etc).
• processing and releasing invoices daily for all relevant sales orders (e.g., billing according to PO, accuracy of costs, billing address, customer P.O numbers, etc).

*Monitor and follow-up on outstanding order status and take necessary actions to fulfil customer orders:

• Use ERP system to check delivery status for customers.
• Work collaboratively with departments, liaise with suppliers and update customers timely.
• Improve and sustain good customer relationship which include but not limited to:
• performing customer visitation.
• follow-up on customer’s inquiry.

*Resolve customer complaints and issues which involve:

• handling issues related to product quality, late delivery, service levels, performance, wrong items, good return, etc.
• escalating unsolved cases to the relevant stakeholders and departments.
• ensuring that customer is satisfied before the case can be closed.
• performing goods return collection (CR) processes before issuing of credit note (if needed) by accounts to ensure timely closing of sales orders and or purchase orders.

*Perform sourcing activities to meet customer requirements and project needs, which include but not limited to:

• verifying customers’ requirements and needs.
• requesting and comparing quotes from various suppliers.
• issuance of purchasing requisition or purchase orders to vendors.
• process the quotation for customer approval with supporting information and samples.
• issuance of payments to suppliers/vendors.

*Participate in continual improvements and apply best practices for management of customer service functions.

Responsibilities:

• Provide excellent customer service to shoppers and visitors
• Attend to queries and feedback from shoppers and tenants
• Assist in customer loyalty programmes and redemption of reward programmes
• Play an active role during promotions and marketing campaigns
• Any other duties as assign by the Centre Management Office.

Requirements:

• Minimum GCE ‘O’ Levels or equivalent with 1 year experience in retail or hospitality industry in a customer service role
• Familiar with MS Office- Word and Excel
• Possess excellent communication and interpersonal skills
• Pleasant personality and service oriented
• Able to work 6 days work week on rotating shifts (including Sat, Sun and Public Holidays)

Working Hours: 10am to 8pm, Monday to Sunday including public holidays, with 1 rest day per week and intervals (Work schedule will be within 44 hours per week with shifts assigned on a roster basis by the reporting manager)

Key Responsibilities

Main Duties:

As company’s host, acts as a manager of first impressions, ensuring that our customers have a memorable experience entering the company’s Experience Centre. The host reflects our values and embodies our brand, setting the stage for the visitor’s experience. The host helps assess customers’ needs and the reason for their visit. At the same time, they are our showroom guides, helping customers find their way around the showroom so that they can browse with confidence.

Greeting the customer

1. Providing a warm welcome to each and every customer entering our experience centre, making them feel at home

2. Asking customer for their beverage of choice and serving them upon arrival

3. Managing large customer numbers during high traffic in the experience centre

4. Asking customers whether they have scheduled an appointment/test drive and registering correspondingly in lead management system

5. Pulling up and informing our Sales Expert of customer profile if customer is already registered with the company.

Guiding the customer and optimizing their experience

6. Helping customers gain the immersive company’s experience that is right for them, while giving them an overview of the showroom

7. Setting the stage for the experience by performing a high-level assessment of needs at first contact in order to direct customers to the appropriate experience

8. Conducting quick showroom tours at slow traffic

9. Guiding customers to the relevant responsible Expert

10. Performing first-level troubleshooting for dissatisfied customers and directing them towards the right contact person in the experience centre

Serving as a brand ambassador

11. Being the first point of contact and introducing customers to the company through high-level snapshots of brand/product offerings, building anticipation of what is to come

The Host contributes to the team in the following ways

1. Making sure the customer journey starts smoothly

2. Capturing and transferring basic data to back office and Sales Experts

3. Maintaining an overview over the team and communicating needs and resources within the team

4. Actively utilizing times with lower traffic in the showroom for tasks that are not customer centric

5. Searching actively for open tasks during low traffic in the showroom

6. Supporting reception in providing phone service

7. Being the one responsible for the showroom, including exhibition organization together with Sales Experts, and upholding quality standards with regard to appearance

8. Planning the exhibition area in coordination with Sales Managers and Sales Experts to ensure the demonstration vehicle selection is always optimized and up to date with new products and technologies

9. Support all customer experience facilities in the House of Progress as golf and racing simulator

Requirements

Formal Qualifications

1. The ideal candidate has prior experience in automotive retail as customer service staff or has exhibited success in hospitality or the service industry as someone who receives customers upon first contact.

Social skills

2. Customer and team-oriented

3. Highly service-oriented

4. Exceptionally helpful and caring towards others and understanding of their needs

5. Honest and authentic nature to instil trust in the customer

6. Very responsive and accommodating towards queries or requests of customers

7. Resilient and self-confident in their abilities, particularly when dealing with challenging customers.

Drive and autonomy

8. Highly self-motivated individual that is determined to follow-through on their tasks

9. Conscientious individual with a strong sense of duty that is reliable and responsible, and can be trusted to fulfil their duties.

10. A passion for the automotive industry and a commitment to support other team members during low traffic periods

11. Highly organised and thorough, keeping experience centre looking representative of the Company’s brand at all times, and accurate when working with customer data

Specific qualities

12. Embody the values of the Company’s brand with the right attitude and competence

Additional Requirements

13. Ability to work evening hours, weekends and holidays

Location: Near MacPherson MRT Station

1. ROLE DESCRIPTION

Reporting to the Sales Manager, the Online Sales & Customer Service executive is responsible for the weekly online orders. The role is to accelerate online operations, alleviate customer relation management support and e-commerce accounts. You will play a key role in shaping Dr.Bags digital presence, fostering customer retention and brand awareness throughout this journey.

Dr.Bags is committed to facilitating a high performance and multi-dimensional learning curve that creates a strong foundation for young professionals with the ambition to thrive in the luxury e-commerce service industry.

The ideal candidate is a customer-oriented, adaptable, and responsive individual well-fitted to communicate with high-end customers; he or she is able to multitask, prioritise and manage time effectively. As we continue to lead the luxury restoration industry in Singapore, we are looking for a candidate who appreciates superior craftsmanship, fashion and art.

2. SPECIFIC RESPONSIBILITIES

• Have a complete understanding of Dr.Bags’ services so as to recommend and answer clients’ questions proficiently. Training will be provided
• Under the supervision of the operations manager, support in day-to-day processing of service order which involves skilled checking, assessment and explanation of services for cleaning, colouring, protection coating and repair services for bags, accessories and footwear
• Oversee daily and weekly deliverables to follow up on payments, service completion dates, and schedules in accordance with order workflow system
• Communicate with customers through various channels, provide a seamless customer service experience to uphold client service excellence, and provide professional customer support
• Receiving and processing new stock, replenishments, returns, damages, and transfers, as well as support all stock-taking exercises
• Proactively acquire knowledge regarding luxury brand news, new services, new product information, customer feedback, and staff communication
• Communicate customer issues with operations team, and devise ways of improving customer experience, including resolving problems and complaints
• Simple packing, processing orders, forms, applications, and ad-hoc requests

3. COMPETENCIES

• Develop effective communication, problem-solving skills and interpersonal skills to manage clients tactfully
• Gain experience on online e-commerce dynamics and platforms for luxury service industry
• To be able to learn and identify clients’ needs and issues, and discover what it takes to meet their needs in an online retail environment
• Acquire database management skills
• Develop ability to multitask, organise, prioritise, and manage time effectively
• Gain experience in Customer experience analysis
• Gain basic knowledge of digital marketing

Responsibilities:

• Provide excellent customer service through personalized conversations

• Communicating in a friendly disposition regardless internally or externally.

• Ensure all calls, chats, emails are handled promptly & professionally.

• Respond to inquiry, feedback and provide resolution in accordance with the company service standards

• Perform data entries and quality checks on bookings for future arriving guests

• Ensure that all required reservations, ticketing, tasks or follow-up actions are completed accurately and efficiently

• Liaison between various business units on satisfying guests requests

• Determine guests’ needs and quote the appropriate rate as per requirements on all products and services

• Know the pricing, packages, and convert opportunities into sales

• Ensure compliance with all company policies and procedures and regulatory requirements.

• Excellent time management, attention to detail, and perform ad-hoc duties when assigned

• Perform other ad-hoc assignment and project as and when necessary

Requirements:

• Customer Service Experience with Good Communication Skills

• Able to work on weekends and public holidays (On rostering)

• Responsible and Accountable, and able to Work as a Team

• Good Enthusiasm and Willingness to Learn

• Dynamic, Independent, Reliable, and Flexible Approach

• Able to offer Solutions to Daily Issues, and handle Office Administration

• Possess good working attitude and have a strong sense of responsibilit

• Good Knowledge of MS Office and Web Chats will be an Advantage

** Luxury Tours & Travel partners with the Employment and Employability Institute (e2i) under the Talent Attraction Programme, to grow the talent pool for the Hospitality industry. Career Switchers are also welcome.

• 5 Working Days
• 8am - 5pm
• Up to $3200 + VB
• Tampines [Company transport provided]

Job Description:

• Focus on order processing, order fulfillment till delivery in promptly and accurately manner (3PL).
• Acknowledge customers’ email on queries/feedback/order placement within one working day.
• Follow up with customers to ensure high level satisfaction and determining future requirements.
• Ensure that customer’s complaints/feedback are well investigated, resolved, and escalating the complaints/ feedbacks aptly to Senior and working with Regulatory & QSHE swiftly & independently.
• Ensure the availability of certificate of analysis/compliance, applying inspection status.
• Prepare, generate and disseminate customer’s reports on timely and accurately manner.
• Collecting and sustaining sales data and database of customer contacts.
• Maintain good filing and retrieval system to ensure easy access of work documents, when needed

Requirements:

• Minimum Diploma holder
• At least 2 - 3 years of relevant experiences

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

Jennifer Tay

R22111564

The HR Ecology Pte Ltd

• No experience needed
• Handle paperwork
• Managing drivers, such as ensuring driver job completion, returning of delivery order
• Oversee activities that include transportation
• Communicate between drivers and customers
• Keen, positive and passionate learner
• Basic computer skills
• Able to work in a fast pace environment
• Office located at Clementi

About Us

We are a well-established education company with over 20 years of experience nurturing young minds. Our focus is on working with preschool and primary school children, helping them succeed both academically and in life. We believe that a well-structured curriculum, coupled with passionate and dedicated teachers, creates a powerful learning environment for every child to thrive.

Job Scope:

• To ensure that all common areas are safe and clean during class.
• To answer telephone, email, text and in-person enquiries.
• To follow up on customer queries.
• To handle light administrative duties: enrolment, fee payment, copying, filing, etc.
• To assist students who are arriving, waiting and leaving.
• To assist with bathroom duties if needed by the younger students.
• To help in preparation before or during class, as instructed by the lead teacher or centre manager.
• To help in minor housekeeping chores such as disinfecting high touch areas at regular intervals, stationery, tables and chairs, etc.

Criteria:

• Minimum GCE ‘N’ levels
• Fluent in spoken English, and good interpersonal and communication skills
• Minimal experience needed (on the job training will be provided), but any previous customer service experience is advantageous
• Able to work on Saturdays and/or Sundays between 8.30 am and 5.30 pm
• Current polytechnic and undergraduate students are welcomed to apply too.

Centre location: Yio Chu Kang/Seletar area

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer (Sales Support)/ Sales Admin
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Basic Salary + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Negotiate with carriers and co-loaders for best freight rates to ensure the profit margins and targets are met.
• Handle RFQs.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist with providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow-ups.
• Report generation.
• Other ad-hoc duties may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #66077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer (Sales Support)/ Sales Admin
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Basic Salary + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Negotiate with carriers and co-loaders for best freight rates to ensure the profit margins and targets are met.
• Handle RFQs.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist with providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow-ups.
• Report generation.
• Other ad-hoc duties may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #66077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

• Industry/ Organization Type: Supply Chain
• Position Title: Customer Care Specialist
• Working Location: Tampines (Transport Provided)
• Working Hours: 5 Days (Mon - Fri; 8 AM - 5 PM)
• Salary Package: Basic Salary + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Process and fulfill orders promptly and accurately, from receiving to delivery.
• Respond and follow up to customer inquiries, feedback, and orders.
• Handle customer complaints and feedback by investigating, resolving, and escalating issues to Seniors and the Regulatory & QSHE team quickly and independently.
• Manage documents like certificates of analysis/ compliance and inspection statuses.
• Coordinate with logistics teams to track the delivery status of customer orders, providing timely updates to customers.
• Create, collect and manage sales data, customer contact information and reports.
• Keep a well-organized filing system for easy access to work documents.
• Suggest ways to improve management systems to your supervisor.
• Other necessary tasks as assigned.

APPLY NOW!!!

• Excellent communication skills.
• Competent with MS Office and computer skills.
• Preferably with at least 1 year of relevant work experience.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #65881 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

Key Responsibilities:

• Conduct thorough testing of the Applied Materials SmartFactory® MES solution to identify bugs, issues, and usability concerns.
• Develop and execute test plans, test cases or test scripts to ensure comprehensive test coverage.
• Collaborate with the development team to understand project requirements and functionality in order to create effective test scenarios.
• Report and track defects using appropriate bug tracking tools, and work closely with developers to resolve issues.
• Perform regression testing to ensure that previously identified defects have been fixed and that no new issues have been introduced.
• Participate in design and requirement reviews to provide input on testability and potential quality issues.
• Stay up-to-date with industry best practices, testing methodologies, and emerging technologies to continuously improve testing processes.
• Communicate test results and quality metrics to product owner in a clear and concise manner.
• Develops release note and detailed documentation.

Functional Knowledge:

• Have experience with GIT experience.
• Experience with Oracle DB or MSSQL Server is a must.
• Need some experience with Linux in clustered environment is a plus.
• Understanding of accessibility testing principles and guidelines.
• Experience in testing APIs and web services.

Business Expertise:

• Prior experience with MES/CIM Software is a plus.
• Prior working experience in semiconductor industry or semiconductor knowledge will be preferred.
• Understands key business drivers; uses this understanding to accomplish own work.

Leadership:

• No supervisory responsibilities but provides informal guidance to new team members.

Problem Solving:

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.

Impact:

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills:

• Explains complex information to others in straightforward situations.

Travel:

• Regional travel is expected.

Experience:

• 3-5 years.
• More years of experience will be considered for senior position.

5 days, 8.30am- 5.30pm

Salary: $1800 -$2500

Address: Tagore Lane, Singapore 787502 (Lentor)

Job Description:

The Indoor Sales Assistant will work in an office environment to support the sales team, assisting with order management, customer follow-ups, and potential client sourcing.

Key Responsibilities:

Customer Relationship Management:

• Handle existing customer orders and follow up on shipments.
• Conduct follow-ups with current customers to understand product usage and identify opportunities for further collaboration.

Tender Support:

• Regularly check tender websites for relevant projects and filter those that align with company business goals.
• Assist in preparing documentation and organizing participation in tender activities.

Potential Client Sourcing:

• Gather contact information for potential clients and provide the outdoor sales team with details of 10 high-potential clients each month.

Requirements:

• Basic computer skills, familiar with office software (e.g., Excel, Word).
• Prior experience in sales or customer service

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279