Process and fulfill orders promptly and accurately, from receiving to delivery.
Respond and follow up to customer inquiries, feedback, and orders.
Handle customer complaints and feedback by investigating, resolving, and escalating issues to Seniors and the Regulatory & QSHE team quickly and independently.
Manage documents like certificates of analysis/ compliance and inspection statuses.
Coordinate with logistics teams to track the delivery status of customer orders, providing timely updates to customers.
Create, collect and manage sales data, customer contact information and reports.
Keep a well-organized filing system for easy access to work documents.
Suggest ways to improve management systems to your supervisor.
Other necessary tasks as assigned.
APPLY NOW!!!
Excellent communication skills.
Competent with MS Office and computer skills.
Preferably with at least 1 year of relevant work experience.
Kindly apply through ANY of the following methods:
Submit your application by clicking the APPLY button;
Email your resume to [email protected]. Please indicate #65881 on the email subject.
Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.
Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781
Our client is renowned luxury hotel architecture firm seeking a highly skilled and experienced Senior Manager to lead our MEP Technical Services team...
Our client is renowned luxury hotel architecture firm seeking a highly skilled and experienced Senior Manager to lead our MEP Technical Services team. The ideal candidate will have a strong technical background in Mechanical, Electrical, and Plumbing (MEP) systems, coupled with excellent leadership and project management skills. This role will be responsible for overseeing the technical delivery of MEP services across a range of projects, ensuring compliance with industry standards and client requirements.
Provide Technical Services Advisory to ensure adherence to Design Brand Standards for new-build, conversion, re-branding and refurbishment projects from the design stage through to hotel opening.
Prepare engineering services briefs for new project, review and comment on consultants designs for efficiency, appropriateness in design and operational issues.
Provide engineering input/advice for due diligence process on potential new/conversion and/or renovation of existing hotels and conduct pre-opening reviews relative to Brand Standards.
Conduct regular and periodic site visits to assigned projects for the purposes of ensuring compliance with Brand Standards.
Conduct technical inspections as required of potential or existing properties and complete Property Improvement Plans (PIPs).
Review design and construction standards periodically and contribute to the process of maintaining the Brand Standards in line with the sustainable technologies.
Provide advice and direction to Hotels DOEs on Standards and Procedures, Fire, Life & Safety and Environment issues.
Identify, develop, document and implement sustainability initiatives related to decarbonization, waste management, energy and water efficiency efforts.
Job Skills
Demonstrate leadership capabilities and team player.
Strong work ethics and excellent learning/work attitude, independent and can perform without much supervision (hands-on).
Organizational adaptability & versatility in managing across different cultures.
Excellent in written & verbal presentation skills.
Responsible for the effective implementation in your respective service units.
Good interpersonal skills to relate well with all various stakeholders.
Strong passion for Sustainability, ESG and process implementation
Ability to work under pressure and meet challenging deadlines.
Understanding of good construction, technical practices; keen eye for details.
Requirements:
Minimum 8 to 12 years experience in a lead role in consultancy or hotel technical services. Experience in hospitality projects will be an added advantage.
A degree in Engineering, Architecture, or a related field, preferably with a focus on design, construction, or technical services.
Recognised professional qualification in mechanical or electrical engineering or related discipline.
Familiarity with sustainability programs including Green Mark, LEED, Earthcheck etc
Experience in energy and sustainability technology identification and implementation would be an advantage
Good understanding of design and construction standards to ensure processes are in compliance to Brand Standards
Proactive team-player, independent and able to work under pressure in a fast-paced environment
Interested candidates, please send your CV to: [email protected] or click APPLY
Gemini Personnel Pte Ltd
EA License number: 23s2015 | EA Registration number: R24120181
About Us
Abeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to..
About Us
Abeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide we aim to be the transformation partner of choice for all of our clients.
About the Team
The Enterprise Transformation (EX) team is the current SAP Partner of the Year for Singapore and also SAP’s Regional Strategic Partner. The EX team is continuously looking to build its capabilities and competencies in line with SAP’s regional strategy and in working with our clients both old and new on their transformation journey.
Job Title: SAP Service Delivery Manager
Job Description: SAP Service Delivery Manager is responsible for overseeing the delivery of SAP services to clients, ensuring high levels of customer satisfaction, and managing the performance of the service delivery team. This role involves coordinating with various stakeholders, managing budgets, and ensuring that service delivery processes are efficient and effective.
Pre-requisites requirement:
Must have experience in managing SAP SF projects.
Must be equipped with SF module (with certifications) and deep knowledge in SF
Must have experience in supporting pre-sales. Able to engage and manage customer independently
Must have experience in S/4HANA support
Logical and structured thinking
Motivated to learn new technology
Cloud experience is a plus
Responsibilities:
Oversee the delivery of SAP SF services, ensuring they meet client requirements and are delivered on time and within budget.
Act as the primary point of contact for clients, addressing any issues or concerns and ensuring a high level of customer satisfaction.
Lead and manage a team of service delivery coordinators, process analysts, technical leaders, and engineers.
Track and report on service delivery performance, using key performance indicators (KPIs) to identify areas for improvement.
Identify and resolve any issues that may impact service delivery, working closely with technical teams to implement solutions.
Manage the budget for service delivery, ensuring that all services are delivered cost-effectively.
Implement best practices and continuous improvement initiatives to enhance service delivery processes.
Requirements:
Must have more than 10 years of relevant experience in SuccessFactors SAP modules with 4 years as a Service Delivery Manager
Strong background in SuccessFactors (SF) modules
Has experience in S/4HANA or cloud implementation
Motivated to learn new technology
Readiness to learn and deliver additional modules if required
Why Join Us
At Abeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.
Skillset : Azure, Professional, Cyber Security Governance, Risk & Co
• Familiar working with Microsoft Azure
• Day to day security monitori..
Skillset : Azure, Professional, Cyber Security Governance, Risk & Co
• Familiar working with Microsoft Azure
• Day to day security monitoring on the Azure security alerts, DSM alerts and any other custom alerts related to security.
• Day to day operation of administration and support on Microsoft Cloud Defender, Logs Analytics Workspace, Network Security Groups and Azure Trend Micro Cloud One
• Incident management and resolution, raising tickets to Microsoft and Trend Micro to support and rectify any problems.
• Software upgrade of TrendMicro Cloud One to remediate any vulnerabilities and to get the most out of security administration enhancement
• Support on the vulnerability management in GCC to recommend the mitigation actions to the system OIC and GCC infra
• Conduct queries on the log analytic to support cyber proactive investigation as per Cyber needs.
• Some Knowledge of scripting , az cli, PowerShell , KQL and Logic Apps is advantageous
Monday - Friday: 8.30am - 5.30pm
Location: East
Job Responsibilities:
1. Field Service Support:
Provide on-site technical support for semico..
Monday - Friday: 8.30am - 5.30pm
Location: East
Job Responsibilities:
1. Field Service Support:
Provide on-site technical support for semiconductor manufacturing equipment, including installation, maintenance, and troubleshooting.
Resolve customer issues promptly to minimize equipment downtime.
Conduct routine inspections and preventive maintenance to ensure equipment operates at optimal performance.
2. Technical Expertise:
Diagnose and repair equipment issues using expertise in vacuum pump servicing and PLC systems.
Support advanced manufacturing processes with knowledge of sputtering and etching tools, PVD, and other coating machines.
Stay updated on industry advancements to enhance technical capabilities.
3. Customer Relations:
Communicate effectively with Japanese-speaking clients and partners to understand needs and deliver customized solutions.
Build and maintain strong customer relationships to ensure high levels of satisfaction.
Prepare detailed reports and documentation of service activities and outcomes.
4. Project Assistance:
Assist in planning and executing field service projects, ensuring timely completion and adherence to quality standards.
Collaborate with cross-functional teams to address technical challenges and provide comprehensive solutions.
Monitor project progress and provide regular updates to stakeholders.
Job Requirements:
Bachelor’s degree in Engineering or a related field.
Minimum 5 years of field service experience in semiconductor, aerospace, vacuum technology, or related industries, with at least 2 years in a supervisory or managerial role.
At least 3 years of hands-on experience with PVD or other coating machines.
Proficiency in vacuum pump servicing, PLC systems, and experience with sputtering or etching tools.
Fluencyof Japanese language is require to liaise with clients in Japan.
Willingness to travel for customer site support and occasional overseas travel.
HOW TO APPLY:
Interested applicants, please click on “Apply Now” or email to submit your resume.
We regret only shortlisted candidates will be notified.
Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!
Reporting to ..
Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!
Reporting to the Front Office Manager, the Service One Manager is a section manager who is responsible for the management of all inbound calls of the Hotel, including the setup, maintenance and improvement of all telephony and its related systems.
Our Expectations:
Supervises a team of Guest Service Ambassadors (GSAs) whose primary role is to answer all inbound calls from our in-house and external guests.
Ensure that all GSAs are well trained and equipped with the necessary product and service knowledge, allowing them to respond to all queries in an expeditious manner with accurate up-to-date information.
Train and guide GSAs to answer calls in a professional manner, using the appropriate verbiage and tone of voice befitting of our Hotel's brand standards.
Actively monitor all calls for efficient call handling, ensuring minimal dropped calls. Analyse call statistics and recommend action plan for better call management. Identify gaps and work closely with the Learning & Development section to identify training interventions to bridge performance gaps.
Ensure that all emergency messages and announcements are relayed in a timely, efficient and calm manner in order to ensure the safety of all guests.
Update and maintain the Hotel's contact and/or emergency contact list ensuring currency of records.
Document and alert Management of any risk that may become apparently while handling incoming calls.
Work closely with Duty Managers and Front Office Manager to escalate and/or feedback any guest issues for immediate attention.
Report any defects via the work order management system (StayPlease) in accordance with the Standard Operating Procedures.
From time to time, may be required to assist to cover Front Desk operations. Where needed, to also assist to take In-Room Dining (IRD) orders for our guests and coordinate the order with the IRD Service and Kitchen team. Also assist to take Dining Reservations for our Food & Beverage outlets.
We are looking for a self-motivated individual with excellent interpersonal and communication skills. You enjoy interacting with others through the phone and takes pride in coaching a team for excellence.
If you have at least five years of supervisory work experience with knowledge of OPERA Cloud, StayPlease and Telephony System, write in to have a chat with us!
We are also dedicated to providing equal employment opportunities, including individuals with disabilities.
Job Description:
As part of the Property & Asset Services team, you will take on the challenges of working closely with Management Corporations..
Job Description:
As part of the Property & Asset Services team, you will take on the challenges of working closely with Management Corporations, Managing Agents and Building Consultants to ensure that the Company’s obligations under the Building Maintenance & Strata Management Act 2004 and Sale & Purchase Agreement are duly discharged.
You will also take on the challenges of handing over completed residential homes and continuously building good rapport with the purchasers by managing and addressing their feedback concerning their homes.
Working closely with the consultants, contractors and project management teams, you will ensure that rectification works are completed satisfactorily and promptly.
Job Requirements:
Degree in Building, Real Estate or equivalent
At least 2 years of experience relating to strata title developments
Knowledge of the LTSA, BMSMA Act and other relevant regulations, legal obligations of a developer and the role of a managing agent
Company’s Profile:
Our client is an international technology and engineering company that specialises in providing innovative digital and security s..
Company’s Profile:
Our client is an international technology and engineering company that specialises in providing innovative digital and security solutions to their esteemed clients. They are well-known for their dedication of quality delivery standards with more than 15,000 engineers globally supporting projects. They have an international presence in over 100 countries worldwide and are looking out for a Service Delivery Manager to join their team and contribute to their ongoing success.
Job Responsibilities:
Manage infra projects to meet delivery to customer’s satisfaction
Handle project’s scope of work according to requirements and contractual KPIs
Manage external vendors/contractors for provision of material or support services
Prepare project documentation, progress reports to meet quality standards
Lead project team to provide engineering, operation support and maintenance to operational/production system
Gather customers’ requests for system enhancements and propose solutions
Participate or support in new business prospects or tender involvement
Requirements:
At least 4 – 5 years’ Project Manager experience, handling infrastructure projects
Experience with government projects will be an added advantage
Knowledge and experience with ITSM – ITIL Framework
Excellent communication skills with customers
Degree in any discipline
Interested candidates may whatsapp your resume to 6421 4965. Only shortlisted applicants will be contacted.
*GOV* IT Operations Manager | Desktop | EUCD
Working arrangement: Hybrid working arrangements
Working location: Central
Salary Package: Up to $..
*GOV* IT Operations Manager | Desktop | EUCD
Working arrangement: Hybrid working arrangements
Working location: Central
Salary Package: Up to $9,000 + AWS
Join our dynamic team and play a pivotal role in shaping the future of enterprise-level end-user computing services. You'll have the opportunity to lead innovative initiatives, drive standardization across desktop services, and enhance user satisfaction within a supportive and collaborative work environment.
Job Responsibilities
Provide essential enterprise-level end-user computing services, ensuring high availability and reliability.
Plan and execute new initiatives and enhancements that leverage innovative endpoint technologies to drive organizational efficiency and user satisfaction.
Collaborate with team leaders and outsourced service providers to plan, manage, and deliver projects aimed at maintaining, enhancing, or developing new desktop services.
Lead projects to standardize desktop services across the organization, reducing operational overhead and improving service delivery and user satisfaction.
Supervise and maintain desktop services, ensuring alignment with organizational standards and service level agreements with outsourced providers.
Requirements
Degree in Computer Science, Computer or Electronics Engineering or Information Technology or equivalent
Minimum 5 years of relevant working experience in designing, planning, deploying and leading enterprise level ICT infrastructure for end point services
Good technical knowledge of end point technologies as primary practice area, with knowledge in supporting technologies such as network and servers
Proactive and dedicated individual with good leadership and multi-tasking capabilities
Good interpersonal skills, both oral and written, with the ability to present ideas and influence stakeholders
An adaptable and bold individual who dares to innovate and take smart risks
"By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).
This authorizes us to:
Contact you about potential opportunities.
Delete personal data not required at this application stage.
At Holiday Inn Express® our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express bra..
At Holiday Inn Express® our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express brand you’re more than just a job title.
At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.
Join us as a Guest Services Leader in Holiday Inn Express Katong! You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:
Can play a significant role in providing consistent, reliable service in the hotel including superior cleanliness standards and optimum manpower productivity.
Be accountable for Guest Service Agents’ execution in ensuring consistent Holiday Inn Express guest experience.
Assist with third party vendor induction and support in managing the performance of third party vendors
Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members
Provide mentoring, coaching and regular feedback to help manage conflict and improve employee engagement.
Ensure ‘one team approach’ and quality service through daily communication and coordination.
Develop programs that drive improvements in team member engagement and are aligned with the Make Every Interaction Counts brand service behaviors.
Develop, implement and monitor team member succession planning to ensure future strength.
Responsible for Guest Services Agents’ Training / Rostering / Coaching as directed by the EAM, Hotel Manager or General Manager.
Respond to guest complaints and ensure corrective action to resolve their issues / concerns.
Carry out the special needs and requests of guests and repeat visitors.
Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed.
Demonstrate BrandHearted behaviors by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates.
Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
Make time to interact with guests, solicit feedback and build relationships.
Responsible for IHG Rewards Club enrolment and recognition.
Assist guest services agents in all Reception tasks.
Accountable for the maintenance of Standard Operating Procedures (SOPs) in accordance with the Service Level Standards.
Assist the IT shared services support in the PMS Maintenance, Configuration and Interface Management.
Qualifications and requirements
Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 4 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office System.
In return for your hard work, you can look forward to a highly competitive salary and benefits package, including
Duty Meals
Birthday Off
Medical Benefits
Medical & Dental Benefits
Insurance Coverage
25-50% F&B Discount at restaurants within IHG Singapore Hotels
Special Employee Rate at all IHG Hotels worldwide
Room to Grow Opportunities
What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.
And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6500 hotels in over 100 countries around the world.
An award-winning full service law firm, Allen & Gledhill LLP has been providing legal services to premier clients since 1902. One of the largest l..
An award-winning full service law firm, Allen & Gledhill LLP has been providing legal services to premier clients since 1902. One of the largest law firms in Singapore, Allen & Gledhill counts among its clients some of the most well-known local and multinational companies and financial institutions. We have positions for highly motivated and committed individuals to join our Firm:
Job Responsibilities:
Leads the IS Service Desk team to provide the following services to the Firm:
Provide first and second level technical support for end users to resolve system (desktops, laptops, printers, smart phones), application, network and other IT related issues
Manage service requests and incident management processes to meet IT service quality SLAs
Work with site support to facilitate meeting room setup
Ensure standard ITIL based service delivery processes are adhered to and manage problem management processes to ensure root cause analysis and problem resolution workflows are executed when required
Analyse recurring issues to recommend and implement long term solutions. Identify opportunities to improve, optimize and automate current workflows and services
Collaborate with Applications, Infrastructure and Security teams to resolve cross-functional issues as well as to evaluate new technologies
Act as a technology evangelist to provide awareness and training to users on adoption of new technologies and initiatives, including creating user guides and training materials
Perform other duties and responsibilities as assigned
Job Requirements:
Degree in Information Technology or its equivalent
At least 10 years of relevant working experience in the IT industry with strong customer focused support mindset and experience in leading a team
Experience with IT service management tools, incident tracking and prioritisation
Independent and proactive with good attention to detail, troubleshooting and technical ability
Good written and verbal communication
ITIL certification level 2 would be an advantage
Technical Knowledge
Proficiency in Windows 10/11, Microsoft Office, Intune and Information Protection
Familiarity with Microsoft Azure, SaaS applications, infrastructure, network and cybersecurity concepts such as Active Directory, Zero Trust, etc
Reporting to the VP (Sales), your responsibilities include:
Manage the routine daily e-commerce operations such as provide proactive customer serv..
Reporting to the VP (Sales), your responsibilities include:
Manage the routine daily e-commerce operations such as provide proactive customer service, order processing, monitor stock status and returns, stock replenishments, analytical supports i.e. report design and maintenance and month-end closing
Manage and maintain the e-commerce platforms with internal and external teams to ensure that products, promotions, prices and content on the e-commerce platform are up-to-date and accurate at all times
Coordination, execution and planning support for e-commerce projects, e-marketing campaigns, and integrated brand plans.
Keep up-to-date with market development and monitor competitor activities.
Support sales administration activities for sales team when in need and assigned.
Perform customer service duties (email enquires, service recovery and logistic arrangements).
Perform any other tasks as and when assigned.
Job Requirement:
Diploma/Degree in business/sales related
Minimum 2 years’ experience in sales & customer service
A hands-on, resourceful, result-oriented and analytical thinker
Ability to work well in a team.
Meticulous and able to meet tight deadlines
The selected candidate can look forward to excellent growth opportunities within the Group.
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C indust..
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.
Key Responsibilities:
Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.
Customer Experience & Fulfillment:
• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.
Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.
Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.
Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.
Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.
Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.
Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.
Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.
Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.
about the company
Our client is a European multinational company specializing in electronics. They are seeking a customer service executive to handle ..
about the company
Our client is a European multinational company specializing in electronics. They are seeking a customer service executive to handle order processing and coordinate shipments. The company operates on a smaller scale and prefers a self-sufficient individual, as they do not engage in micromanagement. There is hybrid work arrangement for this role.
details
West
M-F 9am - 6pm, hybrid work arrangement
about the job
Order processing
Handling customers' enquiries via email or phone
Drafting of shipping documents (B/L, LC, invoice, PO)
Coordination of shipments
skills and experience required
Preferably individuals with at least 2 years of relevant experience
Proficient in using SAP.
To apply online please use the 'apply' function, alternatively you may contact Noelle at noelle.ng(@)randstad.com.sg.
(EA: 94C3609/ R1982617 )
Job Responsibilities:
Provide high-quality customer service by promptly addressing phone and email inquiries, maintaining accurate records, and su..
Job Responsibilities:
Provide high-quality customer service by promptly addressing phone and email inquiries, maintaining accurate records, and supporting the delivery of service requests for customers and distribution partners.
Key Responsibilities:
Attend to phone and email inquiries promptly and professionally.
Update customer interaction details accurately in the CRM system.
Ensure effective and timely follow-up with customers as promised.
Prepare and deliver service requests, including policy summaries and premium information, accurately.
Skills/Requirements:
The successful Digital Platform Customer Service Representative must possess excellent communication skills, attention to detail, and a cheerful disposition to maintain high standards of customer service.
Preferably 'A' Levels or Diploma holder with relevant experience.
Proficient in customer service with a strong drive for service excellence.
Strong interpersonal and communication skills.
Meticulous, detail-oriented, with a pleasant and cheerful disposition.
If you have a successful track record in customer service for digital solutions and enjoy solving customer queries while providing logical solutions, this role is an excellent opportunity to showcase your skills and contribute to a high-performing team.
Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]
We regret to inform that only shortlisted candidates will be contacted.
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated prof..
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.
Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.
If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!
Job Responsibilities
Sales & Leads Management
Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
Respond to phone, email, and walk-in queries promptly and effectively.
Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.
Customer Service
Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
Go the extra mile to make sure customers are satisfied and their needs are fully met.
Administrative Support
Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
Provide assistance to teachers and students as needed, ensuring a positive experience for all.
Other duties associated with the role and assigned by the line manager.
Work Hours
As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:
Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
Days Off: Enjoy one weekday and one weekend off each week.
Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.
Work Location
Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.
Job Requirements
Minimum GCE 'O' levels qualifications.
At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
Strong communication skills in English, both spoken and written, with keen attention to detail.
Sales experience or a proven track record of meeting sales targets is an advantage.
Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
Positive, approachable, and professional demeanor with excellent listening skills.
Ability to work independently while also thriving in a collaborative team environment.
Flexibility and willingness to work at different centers based on operational needs.
What we offer:
Competitive remuneration
Performance-based incentives.
Opportunities for professional development and growth within the company.
Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.
Staff Benefits:
Comprehensive Medical and Dental benefits
Birthday and Marriage leave
Flexi Leave upon completing 1 year of service.
Monthly Birthday celebration
Team Bonding Activities
Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
Exclusive Staff discounts with various participating merchants
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the i..
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
Requirements
• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills
Please submit resumes to [email protected] with the following details in MS Word format:
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we i..
At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us.
Job responsibilities
Acquire a strong working knowledge of the organisation’s programmes, services and processes.
Ability to deliver a professional and high-quality service experience in a customer-facing role.
Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
Engage interest in potential customers and provide them with clear explanations on the offered programs to boost lead creation.
Support cross selling activities to existing customers.
Develop professional rapport with customers and build brand loyalty.
Ensure that queue management is being practiced at the front desk.
Assist with crowd management during the peak periods.
To work closely with the Deputy Front Desk Leads and provide regular feedback and insights in achieving greater customer intimacy.
Attend to customers’ feedback and challenges in a professional manner in a timely fashion.
Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
Keep ahead of industry’s developments and apply best practices to areas of improvement
Perform any other duties and responsibilities as and when assigned by Management.
Snapshots of our ideal candidate
Possesses at least a Diploma.
Required to work shift hours and on weekends (3 weekdays and 2 weekends).
Strong proficiency in written and spoken English.
Being effectively bilingual would be a strong advantage.
Candidates who have worked in the hospitality industry are most preferred.
Able to work in a fast-paced environment.
Possesses emotional maturity and passion for customer service.
Familiar with CRM systems and practices.
Good team player, possesses the ability to work with minimal supervision.
Positive, extroverted and outgoing personality.
Well-groomed with a professional disposition.
Expect the best for the best
An attractive remuneration package
Attractive staff benefits and perks
Company-wide welfare and employee engagement initiatives
Start your journey with us today at www.thelearninglab.com.sg/joinus/. Shortlisted candidates will be contacted within 2 weeks from the date of application.
Administration work
Handle and process all enrolments and registration
Handle & follow-up customers' enquires
Assist in daily school oper..
Administration work
Handle and process all enrolments and registration
Handle & follow-up customers' enquires
Assist in daily school operations and any ad-hoc duties as assigned
Comfortable work in weekdays evenings, weekends and Public Holidays.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Customer Service Representative (Japanese Speaking) - TK
Full-time
Full-time
Others/Any
Singapore, Singapore
Customer Service
1 week ago
AWS + Variable Bonus (Averagely 2 months)
Follows Japan calendar
Hybrid work From Home arrangement ( 2 days per week)
Customer Service Represe..
AWS + Variable Bonus (Averagely 2 months)
Follows Japan calendar
Hybrid work From Home arrangement ( 2 days per week)
Customer Service Representative (Japanese Speaking) - TK
A large MNC company is now looking for Customer Service Representative (Japanese Speaking) who is in charge of credit assessment and credit collection.
There will be great opportunities for learning and career progression in this role and organization depending on your strengths, performance and passion.
Job Responsibilities:
Credit Assessment for new and existing customer
Accounts Receivable follow up with customer on the payment overdue
Assist in channel customer invoice dispute or payment application to internal team for follow up
Makes 20 calls per day to customers
Other Accounts Receivable related query
To be a team player in operation team to drive process and service improvement with strong and effective communication skill
Job Requirements:
Diploma or Degree holder preferred
Preferably with minimum 1-3 years of work experience
Ability to interact with customers via email / phone to achieve work responsibility
Ability to use internal systems for transaction and Excel
Problem solving skills
Basic English for internal communication
Proficiency in Japanese language (Spoken and Written) to liaise with Japanese speaking customers in Japan
Experience of customer service or other admins will be advantage
Ability to communicate with customer patiently and precisely
Team player for achieving goal as a team
Interested applicants, please send your resume to Tiffany (R1104633) [email protected] with email subject header "Job Application for Customer Service Representative (Japanese Speaking) " .
We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.
By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.
Please find our Privacy Policy Agreement from the below link.
http://www.pasona.com.sg/privacy.html
Thank you for your kind understanding and co-operation.
Operations - Team Lead [Customer Service | Stat Board]
Full-time
Full-time
Others/Any
Singapore, Singapore
Customer Service
1 week ago
P-Serv is partnering our Client, a leading name in the transportation statutory board. We are looking for dynamic talents to be a part of our team! If..
P-Serv is partnering our Client, a leading name in the transportation statutory board. We are looking for dynamic talents to be a part of our team! If you have what it takes, click on to apply:
Job Responsibilities
To assist Supervisor in overseeing the ground operation at respective site with respect to overall staffs deployment
Attending to all operational matters and make situation decisions to minimize disruption to the operation
Ensure that all staff deployed on site adheres to the general rules relating to personal safety, security & guidelines
Ensuring proper distribution of workload among the team & providing training and guidance to CSO
Attending to emergencies, urgent calls and implementing contingency plans procedures in accordance to SOPs
Ensure that all office equipment, computer peripherals and communication equipment are handled and maintained in good working condition
Submitting daily statement of accounts together with the relevant reports using the format approved
Any other ad-hoc duties as assigned
Job Requirement
Minimum GCE A Level / Diploma in any discipline with 1 to 2 years of supervisory experience
A good team player, with cheerful personality and positive attitude
Able to multi-task and meticulous with details, good communication and interpersonal skills
Able to maintain confidentiality and sensitivity in the management of work
Willing to commit rotating shift, weekends & public holiday
Other Informations
North & West location available
Working Hours: Rotating Shift
We regret to inform, only shortlisted candidates shall be contacted.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.
EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)
Industry: Logistics