This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in customer support role

- Possess good HR payroll , leave system , CPF & OT claims concept

- Good communication skills and able to handle difficult customers

- Training will be provided

Mon to Fri 9am to 6pm

This position is to provide customers and prospects with positive and courteous experience in line with the brand values and professionalism across channels of communication and interactions.

Customer Experience and Assessment

• Plan, conduct and facilitate stakeholder discussions, workshops, user surveys, and interviews.
• Create user stories, personas, and storyboards.
• Maintain, review, and create new customer journey maps to enhance corporate clients' and their digital experiences.
• Translate all findings and goals into actionable recommendations.
• Monthly Data Reporting and Analysis of Survey Results.
• Supporting in User Testing and Portal Experience.
• Conduct Mystery Shopping of current offerings.
• Keep records of customer interactions, details of actions taken, and reports of results.

Service Delivery

• Supporting in the Feedback Management Process.
• Supporting in the administration and new module roll out of survey and service console of Salesforce.

Qualifications, Preferred Knowledge and Skills, and Other Requirements

• Degree in Business, Marketing, or equivalent.
• At least 3 years of work experience, preferably in customer service, customer experience, or user experience.
• Design thinking and customer service skills will be an advantage.
• Familiar with CRM programmes, databases and data analytics such as Salesforce.
• Strong analytical, conceptualisation and problem-solving skills.
• Excellent PowerPoint, visual presentation, and facilitation skills

Responsibilities:

• To be fully responsible for the daily operation of service centre at the project site.
• To liaise with client / consultants, contractor for the monitoring and closure of any residents complaints, feedback and defects.
• To carry out conditional survey before and after completion of works within flats.
• To man the information counter and information telephone hotline.
• To arrange for defects works to be carried out within flats and ensure a high standard of public relations with the residents.
• To perform any clerical duties such as typing, photo-stating and filing assigned by the client.
• To maintain proper document records of the service centre and submit timely / weekly / monthly status report to client.
• To assist in the purchase of construction materials.
• To assist in the preparation of ISO.

Requirements:

• Candidate must possess at least O Level or equivalent
• Proficient in Microsoft Office such as Excel, Word and Power Point.
• At least 3 Year(s) of working experience in the related field is required for this position;
• Experience in handling HDB BTO projects is preferred;
• 5 days work week, off on Sunday and one weekday.

• 5 Working Days
• 8am - 5pm
• Up to $3200 + VB
• Tampines [Company transport provided]

Job Description:

• Focus on order processing, order fulfillment till delivery in promptly and accurately manner (3PL).
• Acknowledge customers’ email on queries/feedback/order placement within one working day.
• Follow up with customers to ensure high level satisfaction and determining future requirements.
• Ensure that customer’s complaints/feedback are well investigated, resolved, and escalating the complaints/ feedbacks aptly to Senior and working with Regulatory & QSHE swiftly & independently.
• Ensure the availability of certificate of analysis/compliance, applying inspection status.
• Prepare, generate and disseminate customer’s reports on timely and accurately manner.
• Collecting and sustaining sales data and database of customer contacts.
• Maintain good filing and retrieval system to ensure easy access of work documents, when needed

Requirements:

• Minimum Diploma holder
• At least 2 - 3 years of relevant experiences

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

Jennifer Tay

R22111564

The HR Ecology Pte Ltd

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Training will be provided.

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Position: Service Technician

Responsibilities:

1. Service & Maintenance of fitness equipment

2. Repair & Trouble-shooting service

3. Assembling & Dismantling of fitness equipment

4. Handle warranty claim & parts ordering

Requirements:

1. Minimum Nitec / Higher Nitec in Mechanical engineering related discipline. Electronics and electrical knowledge or experience preferred.

2. 3-5 years of working experience, fitness industry experience is bonus.

3. Possess class 2B and/or class 3 driving licence and own transport preferred.

4. Initiative and willing to learn.

5. Experience in customer relationship management.

6. Dedication to providing great customer service.

Salary Package:

$2200-2700 (Basic Salary+ Monthly transportation allowance + Incentive)

Equipped with company mobile phone

Medical Claim

Free light refreshment & drinks in company pantry area

Free Parking

Annual Company trip (Oversea)

Annual wage supplement and annual bonus

Job Description

• Take and schedule reservations.
• Greet and coordinate the seating of guests.
• Recognise the regular guests and highlight to the Manager about the particular guest’s preferences.
• Ensure guests’ requests are not delayed during the operations of in the Restaurant.
• Record and report all guests’ complaints to the Manager immediately.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Perform miscellaneous job-related duties as assigned.

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

- liaise with clients/potential clients for account opening

- maintain existing account and weekly updates into customer relations system

- advise clients on monthly promotions

- sourcing of new clients

- sourcing of new projects for the company

- providing weekly updates to general manager on customer status

Roles & Responsibilities

Official working hours: 5 Days

Salary: Basic $3000 - $5000 plus Overtime

Working location: Tuas or Site

• To carry out inspection, troubleshooting & repair of marine equipment such as hatch cover, winches and crane on site.
• To carry overhauling of marine equipment or components in workshop, such as winches, cylinders , motor.

Requirements

We are looking for an experienced Hydraulic/Mechanical Service Engineer who capable to work in marine industry.

• Nitec, Diploma or Degree in Mechanical or Electrical Engineering or equivalent
• At least 1 years working experience in Mechanical, Hydraulic, Electrical, Marine, or heavy engineering Industry. Preferably with service and troubleshooting skill.
• Capable in mechanical and hydraulic and mechanical troubleshooting.
• Good coordination skill and capable to supervise repair team at shipyard and during vessel repair.
• Positive attitude and able to work under pressure to complete work within timeframe.
• Eager to learn and good team player.
• Capable to prepare service reports and able to communicate well with colleague, customer and contractor.
• Willing to work overtime and travel overseas for short period.

Key Responsibilities:

• Greet and welcome guests in a friendly, professional manner.

• Take food and beverage orders accurately and efficiently.

Food and Beverage Service:

• Serve food and beverages to guests, ensuring correct orders and presentation.

• Ensure the proper setup of tables, including utensils, glasses, and condiments.

• Clear used dishes and glasses and reset tables as needed.

Cash Handling and Billing:

• Process guest payments and handle cash, credit, or debit transactions.

Key Responsibilities:

• Greet and welcome guests in a friendly, professional manner.

• Take food and beverage orders accurately and efficiently.

Food and Beverage Service:

• Serve food and beverages to guests, ensuring correct orders and presentation.

• Ensure the proper setup of tables, including utensils, glasses, and condiments.

• Clear used dishes and glasses and reset tables as needed.

Cash Handling and Billing:

• Process guest payments and handle cash, credit, or debit transactions.

• Ensure the continuous availability and optimal performance of the Customer Service CRM system.
• Review business requirements, provide recommendations, and evaluate solutions proposed by the Product Manager.
• Design, prepare, and execute comprehensive validation scenarios for new features.
• Collaborate with cross-functional teams including Product Management, QA, and Access
• Administrator to coordinate the testing, implementation, and successful deployment of system
• updates.
• Drive system adoption by increasing awareness and aligning with the Training team, QA, and
• Inbound leaders to promote new features.
• Coordinate with the PMO and Access Control Team to ensure compliance with regulatory requirements in specific regions.

Requirements

• Bachelor’s degree in any related discipline
• Min 5 years of experience in Customer Service Product
• Experience in entire process support planning, collaboration, business analysis,market monitoring and
  macro economic analysis
• Effective interpersonal skills with both internal and external customers
• Advanced troubleshooting and multi-tasking skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile

https://sg.go.persolkelly.com/job/details/10361

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use, and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Registration ID <R1105286> (Ngiam Xinyi)

(1 year contract yearly renewable)

Working Day: 5-6-5-6 days including weekend and PH

Working Hours: 8am to 5pm

Location: Geylang Bahru

Salary: Basic $4,500 - $5,500

Duties of Operations Manager:

• Conduct morning briefings and updates, and the delegation of duties to Team Leaders
• Provide budgetary updates to the Finance Department
• Oversee the timely preparation of monthly schedules, i.e. standby, night service
• Oversee and follow-up on the consolidation of feedback from the respective teams as well as families and clients, reviewing the feedback/ complaints received whenever necessary
• Oversee quality control matters pertaining to standards, rituals and customs
• Improve operational management systems, processes, and best practices
• Oversee the review of standard operating procedures (SOPs), forms, templates and lists to ensure operational efficiency in consultation with Team Leaders
• Plan and review compensation actions, enforcing policies and procedures.
• Oversee morale, welfare and health of all operations staff
• Oversee human resource matters together with Team Leaders, including leave approval, overtime and urgent requests (if any).
• Oversee recruitment and personnel interview
• Other ad-hoc duties as assigned by the Managing Director (MD)

Job Requirements:

• At least 5 years’ operation manager experience, comfortable to work in funeral industry
• Candidates with service line operations management experience are welcome to apply
• Requires to work on weekends and Public Holidays
• Advantageous if candidate possesses Class 3/3A driving license

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Experience: 5 to 8 years

Roles & Responsibilities

Responsibilities

· Drive and Manage analysis & design, solution validation, workshops under assigned domain to ensure consistent and complete requirement and solution coverage.

· Participate in projects for the implementation and development of the ERP system.

· Define and bridge the gap between the requirement, solution, development and testing, work with developers regarding the delivery: scope, resources, planning.

· Formalise the business requirements (functional & technical specification): document analysis, requirements workshops, surveys, business process descriptions (As-Is and Target workflows), use cases, scenarios.

· Supporting Proof of Concepts (PoC) delivery and pilot design.

· Providing feedback to Product Development regarding new features, improving product performance, and eliminating bugs in the product.

· Preparing resellers on the technical aspects of selling solutions practices and procedures.

· Preparing Professional Services for efficient installations – professionally managing.

· Report on the progresses, risks and issues. Escalate to the project manager / delivery manager on a timely manner.

· Act as subject matter expert at specific areas and able to go deep into requirement / solution gaps with support from product architects.

· Acting as the contact person concerning functional questions as well as supporting consulting projects and workshops with customers.

Requirements

· Bachelor’s degree or master’s degree

· Minimum 5 years of experience in sales and presales especially on the Software development ERP Projects and Finance system.

· Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.

· Implementation experience in ERP Procurement Cloud, Accounts Payable, Invoice Scanning & Matching, Expenses, Tax, Subledger accounting, Approvals Management, data schemas to assist with migration of data from legacy systems and standard / non-standard approach to integration related to finance modules and enabling and reporting from finance modules using standard OTBI functionality

· Experience with Oracle Integrations Cloud (OIC) including Visual Basic Cloud Service, Process Cloud Service, Integration using Oracle Fusion SOAP Services and REST APIs

· Experience in building custom Cloud applications/extensions using Visual Builder Cloud, APEX

· Experience in building OTBI Reports, Analytics, Dashboards, BIP reports, ESS Jobs and Oracle Analytics Cloud

· Knowledge of Trading, Middle Office, and BackOffice platforms such as Bloomberg, Avaloq, FinIQ, will be beneficial.

We regret to inform that only shortlisted candidates will be notified.

EVO Outsourcing Solutions Pte. Ltd

• RCB No. 202233837K

Service Manager

• Industry: Manufacturing / Building & Construction

• Basic Salary: Up to $5000 (Depending on experience)

• Working days & hours: Monday – Friday: 8.30am – 5.30pm

• Location: Ubi

• Benefits: AL + PB + Medical Benefits

Job Responsibilities:

• Oversee the Service Department, focusing on growth, profitability, and efficient operations.

• Manage service calls, scheduling, staffing, and inventory control.

• Collaborate with production teams and ensure smooth coordination.

• Lead and develop service staff to meet business goals.

• Build strong customer relationships and grow the service client base.

• Manage debt collection for service customers.

• Provide accurate technical advice and prepare quotations for repairs and installations.

• Communicate schedules and coordinate service crews for timely delivery.

• Maintain high-quality service standards and ensure workplace safety.

• Support preventative maintenance initiatives and business growth.

• Prepare and process invoices and service paperwork.

• Resolve customer, supplier, or operational disputes effectively.

• Notify Directors of incidents or issues and ensure compliance with company policies.

Job Requirements:

• Min. Nitec in Mechanical or equivalent will be an added advantage

• Min 3 years of relevant experience in Building & Construction OR Electrical with mechanical or technical knowledge is preferred

• Strong knowledge of the company’s products and customer service needs.

• Proficient in Microsoft Office and general computer applications.

• Prior experience in team leadership and management skills.

• Excellent time management and ability to meet deadlines.

Interested applicants please send your resume to [email protected]

We regret to inform you that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Rei Lai Yu Wen (R2199207)

Key Responsibilities:

Workshop Operations and Support:

• Manage the day-to-day operations of the bus engineering workshops, ensuring all vehicles are roadworthy and meet maintenance standards.
• Develop, review, and enhance maintenance processes and engineering capabilities in line with company vision and market needs.
• Analyze workshop productivity and performance metrics to implement actions for continuous improvement.
• Oversee compliance with Workplace Safety and Health (WSH) regulations and internal standards such as RA, SWP, SOP, and ISO procedures (9001, 55001, 23001, ISO 45001).
• Liaise with the Land Transport Authority (LTA) on Bus MAR matters and workshop equipment replacements.
• Procure tools and equipment to improve work efficiency and enhance workshop capabilities.
• Ensure active participation in all ISO audits, follow-up actions, and correctives to maintain certification.

Administrative Support & Reporting:

• Coordinate and analyze Bus Fleet Maintenance Audit Rating (MAR) results, WSH audits, and passenger feedback to identify areas for improvement.
• Prepare and present performance reports for Management, focusing on key performance indicators (KPIs) and audit outcomes.
• Handle LTA submissions, including Waivers, Monthly Maintenance Reports, and daily bus-held-back reports.
• Submit Bus Engineering Monthly Incentives for Management approval and oversee other administrative duties as assigned.

Competency Development:

• Collaborate with BTTC, ITE, and SGBA to create and revise technical training programs aimed at upskilling workshop technicians.
• Develop engaging training content (e-learning, video, graphics) to ensure technicians' competencies align with evolving bus models and equipment.
• Work with vendors and OEMs to deliver training on new bus models and technologies.
• Assess and refresh training programs to enhance the quality of maintenance and repair work across the fleet.

Central Recovery Service Management:

• Lead the CRS team to ensure the expedient and safe recovery of immobilized buses.
• Maintain and ensure the readiness of all CRS recovery vehicles.
• Meet all CRS KPIs and operate within budget forecasts and internal performance metrics.
• Ensure compliance with relevant regulations, including safety, environmental, and employment acts.
• Workshop Management:
• Ensure the workshop adheres to internal KPIs and complies with LTA's Quality of Service (QoS) standards.
• Oversee workshop productivity and resource allocation to minimize downtime and optimize fleet maintenance.
• Monitor spare parts usage, manage workshop inventory, and ensure the accuracy of maintenance records in the BEAMS system.
• Promote lean operations, sustainability programs, and collaborate with contractors and suppliers to meet operational needs.

Requirements:

• Degree in Engineering or related field.
• Minimum 2 years of relevant experience in the automotive industry, with a strong understanding of maintenance operations.
• Proven supervisory and decision-making abilities with a track record of leading teams and achieving targets.
• Strong analytical, problem-solving, and communication skills.
• Customer-oriented with a focus on continuous improvement and innovation.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and Power BI for reporting and data analysis.

• Position : Service Engineer/Manager-Chillers/HVAC/ACMV
• Working hours : Monday to Friday | 8.30am to 5.30pm, Saturday half day 8.30am-12.30pm (on standby when required only)
• Location: Tuas
• Salary (commensurate with experience) : Up to $5000 Basic + Petrol reimbursement up to $400 per month, + Transport allowance/reimbursement + Bonus + Medical Benefits
• Duration : Permanent
• Industry : Heat Exchange Equipment

Main responsibilities :

• Perform servicing and maintenance on chiller
• To perform chiller overhaul – dismantle & re-assemble the major components
• Coordination with vendors and contractors, ensure all works carried out in accordance with specified quality and EHS standards
• Liaising with customers to resolve the chillers issues
• May be assigned to lead a team of technicians to fulfill jobs assigned – for engineer
• Assist or involve in schedule planning & prepare works related reports – for engineer
• Any other duties as deemed necessary from times to times

Requirement:

• ITE / Diploma in Mechanical, Electrical, Electronic Engineering or equivalent
• Min 2-5 years of relevant experience in Machinery overhaul
• Able to Perform servicing and maintenance on chiller
• Able to Repair and troubleshooting on chiller will be an advantage

Email to [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

• Oversee FP&A team to ensure timely and accurate data is updated and maintained
• Perform financial analysis/modelling, such as cash flow forecast, project evaluations, cost benefit calculations, and investment appraisals.
• Using Microsoft Excel to build financial models for strategic scenario analysis.
• Participate in cross-functional projects to drive process improvements and cost efficiencies.
• Ensure compliance with internal financial policies and procedures.
• Assist in the identification and management of financial risks within the business.
• Support internal and external audit processes as needed.
• Identify opportunities for process improvements in the FP&A function and work with the team to implement changes.
• Support management during ad hoc projects and other required activities.

Requirements:

• Atleast 3 years of experience in financial planning & analysis
• Prior experience in Food & Beverage industry is a plus
• Immediate starter is preferred

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R2093254

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

The Senior Executive/ Assistant Manager is to support the Service Operations team in enhancing patient experiences through innovative, data-driven solutions. This role involves collaborating with healthcare professionals to improve patient care quality by leveraging data analytics and providing actionable insights.

What you'll be doing

• Support stakeholders in reviewing key performance indicators to optimise patient experience and care quality
• Work with data teams to ensure data hygiene, quality, and accessibility for analysis
• Develop and maintain dashboards and reports that provide actionable insights
• Compile and analyse data to support improvement projects and strengthen award applications
• Participate in AI, BI, and RPA projects to enhance patient experience
• Establish a knowledge management system to document and track service operations discussions

What we're looking for

• Bachelor Degree level from a recognised institution in Statistics/ Business Analytics/ Business Administration or other related studies
• 2 - 3 years of experience in similar roles, preferably within healthcare setting
• Strong analytical and problem-solving skills with a keen interest in data-driven improvements
• Proficiency in data visualisation tools (e.g., Power BI, Tableau) and the ability to create clear, actionable reports
• Excellent communication and collaboration skills to effectively support stakeholders in optimising patient care and service quality

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

Sales Administration / Support

• Process Customers’ Purchase Orders by raising Customer Order Processing (COP) forms and performing stock reservations.
• To raise and issue purchase requisition of equipment, spare parts, and accessories required for projects and ad-hoc orders and submit for approval.
• Correspond with customers, manufacturers, vendors and suppliers via email/phone for shipment status.
• Responsible for expediting the receivables and deliverables of ordered goods and identifying ordered equipment to prepare material take-off schedule for orders.
• Coordinate, liaise, and work with the Warehouse and Logistics Department to ensure that goods are packed and delivered on time to customers.
• Attend to customer inquiries (via phone/email) for prices and stock positions or customer complaints (e.g., invoice disputes) and ensure necessary actions are taken and followed through.
• Assist Sales Manager(s) / Assistant Sales Manager(s) in drafting proposals and quotations to customers.
• Assist Sales Manager(s) / Assistant Sales Manager(s) collating multiple variations for projects for price negotiation with customer(s).
• Ensure that all filings are in order.
• Perform other ad-hoc duties as assigned by the Head of Sales / Sales Manager(s) / Assistant Sales Manager(s).

Marketing Communication

• Assist Sales Manager(s) / Assistant Sales Manager(s) in organising and/or coordinating events e.g. Trade exhibitions, road shows, new product seminars, etc
• Assist Sales Manager(s) / Assistant Sales Manager(s) in organising and/or coordinating internal events, eg. Dealer meetings.
• Prepare and organise marketing collaterals.
• In charge of maintaining and ensuring the Company’s website content is current and up to date.
• Assist Sales Manager(s) / Assistant Sales Manager(s) to liaise with partners of trade magazines and media agencies.

Requirements:

• Proficient in Microsoft Office applications (Excel, Word, Outlook and PowerPoint).
• Experienced in ERP, preferably NetSuite, will be advantageous.
• Navigation communication product knowledge preferred.

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431

Salary: $2800 - 3300 + $750 Transport Allowance
Working Days: 5 days , 8– 5.15pm
Location: Kwong Min Road (Boon Lay)

Job Description

Overview for the role:

Provide back-end operational support, assist the Account Manager in managing/maintaining customer relationships; daily schedules of technicians; follow up with necessary logistics and procurement; and conduct product training for technicians and Customers.

Operational Support:

• Coordinates, prioritizes, and resolves issues encountered by the team.
• Optimizes the usage of manpower, standard time, equipment, and energy of the team.

Customer Relationship Management:

• Escalates critical/complex issues that will impact the business and manage quality issues.
• Contacts customer & Dealers/Distributors, collects feedback, and establishes and maintains good relationship with customers, Dealers/Distributors.
• Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.

Financial Oversight:

• Forecast, monitor, and document financial performance against plan.
• Manage end-end aftersales service delivery and account receivable through Microsoft Business Central.

​​​​​​​Team Management:

• Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements.
• Manage a team of service technicians direct reports, and a few in-house subcontractors.

Logistics and Procurement:

• Manage parts, materials and tools procurement, and logistics scheduled maintenance, repairs, and emergency service calls.
• Engage in end-end process with subcontractors, from quotations comparison to site deliverables to invoice.

Contract Management:

• Responsible for contract renewals and simple repair quotations process.

​​​​​​​Health, Safety, and Compliance:

• Drive EH&S initiatives, create EHS awareness and monitor compliance

Performance Metrics:

• Responsible for KPIs such as productivity, field expenses, Aftermarket Service Sales revenue/margins

Job Requirement:

• Degree/Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
• Min 3 Years of experience in a similar supervisory role within Aftermarket Service Industry
• Proficiency in Microsoft Business Central or similar tools.
• Understanding of EH&S standards and practices is a plus for the role.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Mon - Thu: 8.30am - 5.30pm | Fri: 8.30 - 5pm
• Redhill
• S$ 2,500 - 3,500

Responsibilities:

• Handle day to day operations and transaction in the forwarding area
• Arrange bookings for shipping documents e.g.shipping orders, shipping notes, B/L etc
• Ensure timely dispatch of shipping documents

Requirements:

• At least 1 - 2 years of relevant experience

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Position title: TSBT Customer Service / Counter Sales

Salary: $1500 - $1800 + Allowance + OT (Gross up to $2000)

Location: Paya Lebar

Working Days: 5.5 Days Work Week

Working Hours: Monday to Friday 9am to 6pm, Saturday 9am to 1pm

Job Description:

• Deliver customer service to hotline calls, emails and walk-ins

• Processing of orders via various purchase options

• Processing enrolments of new customers

• Prepare daily sales report to ensure accurate payments received and stock quantities

• Assist with merchandise and spare parts purchase

• Filing of documents

• Checking of invoices with order forms to ensure invoices are keyed correctly

• Handle customer enquires

• Issue products to customers according to the purchases

• Packing of stock for deliveries and courier service

• Coordinate with courier to ensure timely delivery

• Daily stock count to ensure accurate and sufficient inventory level

• Order stock in to replenish

• Receiving of stock and arrangement of stock in warehouse

• Providing after-sales service (repair)

• Prepare inventory reports

• Any other ad-hoc duties

Requirements:
• Minimum 3 years of experience in customer service or sales administration

✅The Supreme HR Advisory Pte Ltd EA No: 14C7279

✅SAMUEL SIAW Reg No: R24124745

Customer Service Executive | Ocean Freights | Up to $3.2k | 5 Days | Marymount

• 5 days 8:45am - 6pm
• work on Saturday once in every 3 months (9:30am - 12pm)
• S$2,500 - 3,200 (Depends on Experiences)
• (Marymount)

Responsibilities:

• Provide support to sale department

• Co-ordinate between customers and transporters, warehouse etc

• Preparation of documents for Import / Export/ Transhipments / D/O release

• Verifying for all costs

• Attend to enquiry on rates, shipment tracking, etc

• Liaise with overseas agents and customers to ensure smooth shipment

Requirements:

• Min 1-2 years of working experience in the related field is required for this position.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant