Are you passionate about providing exceptional customer service and eager to help others? We're looking for an enthusiastic Customer Service Specialis..
Are you passionate about providing exceptional customer service and eager to help others? We're looking for an enthusiastic Customer Service Specialist to join our team! In this role, you’ll be at the core of delivering a memorable experience for our customers. Please note, that this position requires flexibility during retail hours, including weekends and holidays.
Position Overview:
Reporting directly to the Branch Manager and Customer Service Supervisor, you will play an essential role in Caring Skin’s growth journey as we expand. Join us and be a part of our exciting success story!
Key Responsibilities:
Customer Assistance:
Welcome and assist customers warmly, providing accurate information on products, services, and promotions.
Act as a brand ambassador, embodying Caring Skin’s values and image.
Problem-Solving
Address customer inquiries, concerns, and complaints promptly and effectively to ensure a positive customer experience.
Appointment Scheduling Support:
Assist in maximizing appointment bookings and scheduling for customers efficiently and organised manner.
Product Knowledge and Enquiries:
Stay updated on new products, services, and promotions to provide accurate information.
Professionally handle walk-in customers, incoming calls, and email inquiries.
Team Collaboration:
Work collaboratively within the branch and across departments to fulfil customer needs and enhance operational efficiency.
Contribute to a positive team environment that values mutual support.
Customer Feedback
Promptly handle customer requests and follow up to ensure satisfaction.
Engage with clients on skin condition progress, treatment updates, and appointment scheduling.
Gather and relay customer feedback to management for continuous improvement
Store Maintenance:
Keep the store clean, organized, and visually appealing, including ensuring product displays are in order.
What You Can Bring to the Team:
A strong focus on customer satisfaction and service excellence
A resourceful, solution-oriented approach to problem-solving
Exceptional communication and interaction skills
Strong organizational, planning, and multitasking abilities
A collaborative mindset that supports teamwork
Requirements:
Open to Singaporeans only
Minimum Diploma/Degree in any discipline
At least 3-years of experiencein customer service or retail sales, ideally in a fast-paced setting
Excellent verbal and written communication skills
Strong problem-solving skills and adaptability
Flexible availability, including evenings, weekends, and holidays
A positive attitude and passion for outstanding customer service
Interest in beauty and skincare is a plus!
What We Offer:
Competitive salary and benefits package.
Opportunities for career advancement within the company.
Employee discounts on products and services.
A supportive and inclusive work environment.
How to Apply:
If you are passionate about customer service and excited to join a growing team, we’d love to hear from you! Please click on apply or email to [email protected] or text to 8779 0917
Join Our Team at Caring Skin - A Certified Great Place to Work!
Are you looking for an exciting opportunity to grow your career in a company that truly values its employees? Caring Skin is a certified Great Place to Work, and we're searching for talented individuals like you to join our dynamic team!
Why You'll Love Working Here:
Certified Great Place to Work: We're proud to be recognized for our outstanding workplace culture, where employee satisfaction and happiness are our top priorities.
Collaborative Environment: Our team thrives on collaboration and innovation. You'll have the chance to work with some of the brightest minds in the industry.
Professional Development: We believe in continuous learning and growth. Enjoy access to various training programs, workshops, and mentorship opportunities.
Work-Life Balance: We understand the importance of balance. Our goal is to help employees harmonize their professional responsibilities with personal commitments, ensuring a fulfilling life both at work and home.
Employee Benefits: Competitive salary packages, comprehensive health benefits, wellness programs, and more.
You will get to enjoy:
Referral Incentives
AWS and Annual Performance Bonus
Medical benefits
Dental benefits
External training and development opportunities
Products and Services Benefits
Convenient work locations (near MRT)
Job summary"Join Caring Skin as a Customer Service Specialist and be the friendly face creating unforgettable experiences!
Position: Customer Service Executive (Japanese speaking) ID: 19418
Location: Central
Key Responsibilities:
➤Provide customer services for daily inq..
Position: Customer Service Executive (Japanese speaking) ID: 19418 Location: Central
Key Responsibilities:
➤Provide customer services for daily inquiries and requirements of clients
➤Handle emergency inquiries of clients on weekends and night time
➤Provide sales support to Sales Team
➤Other administrative and ad-hoc duties if required from management
Requirements:
➤Experienced with customer service, sales support, or any service industry
➤Be able to work flexibly based on the customer's schedule
➤Familiar with MS Office
➤Possess Customer Service Mind
Interested applicants please send your resume to Calista(R22104418) with email subject header “Job Application forCustomer Service Executive (Japanese speaking) ID: 19418- CK".
We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.
By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.
Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,
EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.
PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.
Please find Privacy Policy Agreement from the below link.
Job Scope
- Resolve request, issues and handle customer inquiries.
- Proactively coordinate with sales team on communicating on customer requirements..
Job Scope
- Resolve request, issues and handle customer inquiries.
- Proactively coordinate with sales team on communicating on customer requirements
- Achieve 90% on time delivery for customer requests
- Monitor the accounts receivable and inventory level by following up with customers and sales team to ensure on-time payment and fast turnover of inventory
- Update and maintain accurate records on customers' status
- Properly identify the right communication method based on the sense of urgency and issue (phone, online chat, text messages, email)
- Providing on job training
Requirement
- Minimal prior experience welcomed
- Proactive and always seeking new ways to improve yourself and your role
- Only serious candidates will be considered
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C indust..
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.
No experience but willing to learn are also welcome to apply! Do state in your application!
Key Responsibilities:
Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.
Customer Experience & Fulfillment:
• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.
Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.
Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.
Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.
Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.
Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.
Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.
Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.
Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the i..
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
Requirements
• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills
Please submit resumes to [email protected] with the following details in MS Word format:
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C indust..
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.
No experience but willing to learn are also welcome to apply! Do state in your application!
Key Responsibilities:
Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.
Customer Experience & Fulfillment:
• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.
Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.
Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.
Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.
Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.
Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.
Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.
Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.
Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.
Job Details
Location: Farrer Park/ Jalan Besar
Working Hours: 5.5-Days Work Week
Work Type: Permanent
Salary: Up to $ 2,500 per month
What you will b..
Job Details
Location: Farrer Park/ Jalan Besar
Working Hours: 5.5-Days Work Week
Work Type: Permanent
Salary: Up to $ 2,500 per month
What you will be working on?
Greet customers warmly and provide assistance in a professional and approachable manner.
Address customer inquiries about products, services, and promotions effectively.
Support customers in their purchase decisions by understanding their needs and recommending suitable products.
Maintain product knowledge to respond confidently to customer questions.
Accurately process transactions for any sales
Handle cash, credit card, and other payment methods securely and efficiently.
Other ad hoc duties
What are we looking for?
Singaporean only
Minimum O-Level or Diploma in relevant discipline.
Prior experience in retail or customer service is an advantage.
By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).
This authorizes us to:
Contact you about potential opportunities.
Delete personal data not required at this application stage.
To withdraw consent, email [email protected].
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.
Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and p..
Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and providing excellent customer service to callers.
Job Requirements:
Required to work 5 days work week including weekends and public holidays. Rotating shift.
Required to work in shift and shift allowance will be provided accordingly.
Adequate telephone skills and proper etiquette.
Able to work in a fast-paced environment due to high volume of inquiries.
Have experience in working contact center industry will be an added advantage.
No working experience is welcome to apply as on-the-job training will be provided.
Job Responsibilities
Work closely with cross-functional team on executing the sales.
Communicate pro-actively with customers on execution details..
Job Responsibilities
Work closely with cross-functional team on executing the sales.
Communicate pro-actively with customers on execution details such as shipment period, payment etc.
Prioritise daily tasks and follow up on problem resolution that ensures customer satisfaction.
Interact with internal/external parties to resolve issues accordingly and respond to the request clearly and concisely within an appropriate time frame.
Investigate and resolve regular/ad-hoc requests or complaints.
Process SAP sales order management transactions (create, change, cancel) and corresponding reporting tools.
Participate in process improvement program as directed by the Team Leader or Supply Chain team.
Understand and implement GMP + B3 and RSPO in daily tasks.
Job Requirements
Minimum bachelor’s degree in any field, preferably in logistics/supply chain management.
ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetics clinics in Singapore and overseas branches in Shanghai and Han..
ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetics clinics in Singapore and overseas branches in Shanghai and Hangzhou. As a Singapore leading aesthetics and healthcare chain with presence in Shanghai, Hangzhou, Kuala Lumpur and Manila, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.
To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.
Responsibilities
You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.
· Attend to customer’s incoming calls, SMS and Whatsapp messages
· Issuance of invoices for different branches
· Update of customer information on internal database
To support sales consultants by securing appointments
· To place outbound cold calls and provide good customer services
· To keep our customers informed on the latest update and ongoing promotions
· To be inquisitive and sensitive towards customers’ requirements and concerns over call
Role Requirement
· Suitable candidate should possess ‘A’ Levels or Diploma and above
· 1 year relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.
· Students & Fresh Grads are welcome too.
· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.
· Comfortable using computer and IT systems.
· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.
· 5-day work week with alternate Saturdays.
Benefits
Career Progression for driven individuals (yet too introverted for outdoor/retail sales)
Additional performance incentives and allowances
Convenient working locations in Novena Medical Centre or Scotts Medical Centre
Application process:
Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:
https://forms.gle/ZdnDCJYqZ916n8iQ7
Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.
About the Company
Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandwi..
About the Company
Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandwide. Our diversified entities include Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.
Mission & Vision: Driving Progress
Mission: Redefine car buying, nurturing long-term relationships, and ownership.
Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.
Objectives of the position:
The Customer Service Executive must be a communicative, analytical and creative team player who can address customers' iss..
Objectives of the position:
The Customer Service Executive must be a communicative, analytical and creative team player who can address customers' issues effectively and achieve high levels of customer satisfaction. An individual who monitors responses to customer requests and queries to minimise gaps in customer service delivery while improving customer relationships and experience.
Key Responsibilities:
Order processing, generate invoices, and credit/debit notes
Handle shipping documents such as Letter of Credit / FTA forms / Certificate of Origin through Chamber of Commerce
Shipment arrangement example like liaising with the 3rdparties providing shipping document to both customer & the nominated forwarder for export declaration
Liaise with customers enquiries, deliveries, stock checks from various plants / provide production lead time
Handle customer complaints - Liaising with QA / Purchasing Planning / Logistics / Internal factories - process replacement order/issue credit notes for valid claims
Process and expedite shipments and ensure on-time delivery to customers
Outstanding order monitoring and checking order status to update customers for any delays
Adhoc assignments given by Manager
Skills & Qualification:
Min. Diploma in any field, preferably in Supply Chain Management
At least 1 to 2 years of working experience in Customer Service in sales/ manufacturing/logistics industry.
Good written and communication skills
Good customer handling skills and able to communicate with people of different levels
Proficient in Microsoft Words and Excel
Prior experience in the manufacturing/harnessing environment is an added advantage
Experienced in SAP SD Module is an added advantage
Job Responsibilities:
To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respec..
Job Responsibilities:
To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
To perform billing and ensure the accuracy of the invoices raised
To perform data entry into the respective systems in an accurate and timely manner
To attend to customers’ requests or calls in a timely and professional manner
To perform filing when the job is completed
To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
To provide the necessary training and guidance to his/her assigned buddy
To do up any reports as and when assigned to by the Customer
To assist in extracting of information as and when required
To verify contractor’s invoices as and when required
To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
Acquire a thorough understanding of key customer needs and requirements
Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
To assist the Lead for any tasks assigned to from time to time
Key Competencies(Logistics Service)
Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
Able to co-ordinate well with Singapore Customs on any related matters
Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.
Job Requirements:
GCE ‘O’ Level or relevant education qualifications
Entry-level/no working experience are welcome to apply and training will be provided
Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
Possess good communication skills to ensure that customers and internal stakeholders
Attentive and detail-orientated
Able to work under stress and pressure
Good teamwork and problem-solving skills
Benefits:
Daily Lunch Provided
Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
Job Highlights
Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
Attractive Bonus Scheme
5 days’ work week(i.e...
Job Highlights
Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
Attractive Bonus Scheme
5 days’ work week(i.e., 8.30am to 5.30pm)
Job Responsibilities:
To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
To perform billing and ensure the accuracy of the invoices raised
To perform data entry into the respective systems in an accurate and timely manner
To attend to customers’ requests or calls in a timely and professional manner
To perform filing when the job is completed
To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
To provide the necessary training and guidance to his/her assigned buddy
To do up any reports as and when assigned to by the Customer
To assist in extracting of information as and when required
To verify contractor’s invoices as and when required
To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
Acquire a thorough understanding of key customer needs and requirements
Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
To assist the Lead for any tasks assigned to from time to time
Key Competencies(Logistics Service)
Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
Able to co-ordinate well with Singapore Customs on any related matters
Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.
Job Requirements:
GCE ‘O’ Level or relevant education qualifications
Entry-level/no working experience are welcome to apply and training will be provided
Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
Possess good communication skills to ensure that customers and internal stakeholders
Attentive and detail-orientated
Able to work under stress and pressure
Good teamwork and problem-solving skills
Benefits:
Daily Lunch Provided
Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shan..
ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai, Hangzhou and Kuala Lumpur. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.
To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.
Responsibilities
You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.
Attend to customer’s incoming calls, SMS and Whatsapp messages
Issuance of invoices for different branches
Update of customer information on internal database
To support sales consultants by securing appointments
To place outbound cold calls and provide good customer services
To keep our customers informed on the latest update and ongoing promotions
To be inquisitive and sensitive towards customers’ requirements and concerns over call
Other administrative duties as assigned from time to time
Reports to head of department and senior operation manager
Role Requirement
· Suitable candidate should possessed ‘A’ Levels or Diploma and above
· 1 years relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.
· Students & Fresh Grads are welcome too.
· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.
· Comfortable using computer and IT systems.
· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.
· Able to work on some weekdays and Saturdays.
Benefits
Career Progression for driven individuals (yet too introverted for outdoor/retail sales)
Flexi-work plans available for Part-time, 3 months Contract based (renewable)
Convenient working locations
Able to work from home for well-trained staff
Application process:
Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on the platform:
https://forms.gle/ZdnDCJYqZ916n8iQ7
Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.
This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line op..
This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints, assisting Service Advisor's & Call agents ensure cleanliness and smooth operation of the centre and any adhoc tasks assigned by the customer service Manager).
Job Scope
• Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum.
• To assist in completion of payment transaction according to agreed terms before releasing vehicle.
• Provide assistance and support to Service Advisor's/Call agents/Customer Service Executive
• Walkabout in service centres and observe cues from customers
• Speak to customers waiting at the service lounge and perform upselling whenever possible
• Assist with inbound/outbound calls and making appointment booking for customers to visit the service centre.
• Do a follow-up call on no-show booking customers to fix another appointment booking date.
• Assist to answer all telephone calls within 3 rings in a courteous and pleasant tone and voice with appropriate greeting, salutation where appropriate, announcement of company name and personal name.
• Transfer the calls in a professional manner where the other party is being informed of the transfer and the extension that they are being transferred to.
• Record messages accurately from customers and follow-up with SAs to ensure that messages/ calls are replied.
• Assist in the daily operation of the reception.
• Assist with collation of intake reports.
• Assist Customer Service Executive in handling 1st level of complaint cases
• Assist with cashiering and document submission to finance and respective managers
• Handle non-booking walk in customers tactfully to uphold customer service level standards at all times.
• Any adhoc tasks assigned by customer service Manager
Knowledge & Skills
• Preferably Diploma Holders who specialized in Customer Service
• Minimum 3 years working experience in relevant customer service industry.
• Proactive and independent with positive attitude.
• Customer Oriented with good attitude and good team player
• Good interpersonal skills to communicate with internal stakeholders and customers
Industry: Logistics