Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

ClearSK manages the award-winning ClearSK® chain of medi-aesthetic centres, with a strong presence in Singapore, Shanghai, Hangzhou, and Kuala Lumpur. We are currently seeking a proactive Clinic Executive to join our dynamic team. The Clinic Executive will be responsible for providing outstanding customer service and assisting our doctors in delivering excellent treatments.

The suitable candidates can expect the following attractive benefits package:

- Attractive remuneration package with 5 days work week

- Comprehensive on job training and professional guidance provided.

- Fast-track career path for the fast learner and high performer

- Opportunity to work alongside doctors and management.

- Benefits include a generous package of free medical aesthetics treatments.

- Work in nice ambience and good location clinics near MRT station.

Responsibilities:

• Provide excellent customer service, including addressing customers’ inquiries and providing support throughout their treatment journey.
• Check-in customers, record the visits and update customer information on internal database.
• Responsible for daily check on stock usage and patch recording or data entry of any differences.
• Maintain the cleanliness and organization of the reception area, including updating posters and brochures.
• Assist customers with electronic purchases and account access on their mobile devices.
• Facilitate sign-in and out procedures for customers.
• Assist doctors with pre and post-treatment services, including pre-numbing and post-masking procedures.
• Escort customers to and from the doctor's room, ensuring their comfort and satisfaction.
• Ensure adherence to clinic procedures and protocols.
• Assess and score the clinic SOP compliance of the operation team including doctors and report to HQ management.
• Assist consultants to prepare the sales documents and consent annex.
• Handles booking of appointments, sending appointment reminders via WhatsApp
• To make follow-up calls after clinic visits to provide advice about post-treatment care and book review appointments with doctors.
• Step-out and events to generate leads of awareness.
• Assist in any other clinic-related matters as required.

What We're Looking For:

• Minimum Poly diploma or Bachelor’s degree from reputable universities preferably in Business Admin, Science or Health Sciences.
• Experience in customer service and/or hands-on facial treatments preferred; basic math skills required.
• Strong customer service skills with excellent communication abilities.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in stock administration and inventory management.
• Comfortable with electronic payment systems and mobile device usage.
• Ability to assist doctors with pre and post-treatment procedures.
• Willingness to adapt and participate in job rotation and career path planning.
• Excellent organizational abilities with a high level of attention to detail.
• Proficient in IT systems
• Pleasant personality, impeccable integrity, responsible, responsive, able to work under pressure and independently.

Join us in providing exceptional care to our customers and contributing to the success of our clinic.

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

ClearSK manages the award-winning ClearSK® chain of medi-aesthetic centres, with a strong presence in Singapore, Shanghai, Hangzhou, and Kuala Lumpur. We are currently seeking a proactive Clinic Executive to join our dynamic team. The Clinic Executive will be responsible for providing outstanding customer service and assisting our doctors in delivering excellent treatments.

The suitable candidates can expect the following attractive benefits package:

- Attractive remuneration package with 5 days work week

- Comprehensive on job training and professional guidance provided.

- Fast-track career path for the fast learner and high performer

- Opportunity to work alongside doctors and management.

- Benefits include a generous package of free medical aesthetics treatments.

- Work in nice ambience and good location clinics near MRT station.

Responsibilities:

• Provide excellent customer service, including addressing customers’ inquiries and providing support throughout their treatment journey.
• Check-in customers, record the visits and update customer information on internal database.
• Responsible for daily check on stock usage and patch recording or data entry of any differences.
• Maintain the cleanliness and organization of the reception area, including updating posters and brochures.
• Assist customers with electronic purchases and account access on their mobile devices.
• Facilitate sign-in and out procedures for customers.
• Assist doctors with pre and post-treatment services, including pre-numbing and post-masking procedures.
• Escort customers to and from the doctor's room, ensuring their comfort and satisfaction.
• Ensure adherence to clinic procedures and protocols.
• Assess and score the clinic SOP compliance of the operation team including doctors and report to HQ management.
• Assist consultants to prepare the sales documents and consent annex.
• Handles booking of appointments, sending appointment reminders via WhatsApp
• To make follow-up calls after clinic visits to provide advice about post-treatment care and book review appointments with doctors.
• Step-out and events to generate leads of awareness.
• Assist in any other clinic-related matters as required.

What We're Looking For:

• Minimum Poly diploma or Bachelor’s degree from reputable universities preferably in Business Admin, Science or Health Sciences.
• Experience in customer service and/or hands-on facial treatments preferred; basic math skills required.
• Strong customer service skills with excellent communication abilities.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in stock administration and inventory management.
• Comfortable with electronic payment systems and mobile device usage.
• Ability to assist doctors with pre and post-treatment procedures.
• Willingness to adapt and participate in job rotation and career path planning.
• Excellent organizational abilities with a high level of attention to detail.
• Proficient in IT systems
• Pleasant personality, impeccable integrity, responsible, responsive, able to work under pressure and independently.

Join us in providing exceptional care to our customers and contributing to the success of our clinic.

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

ClearSK manages the award-winning ClearSK® chain of medi-aesthetic centres, with a strong presence in Singapore, Shanghai, Hangzhou, and Kuala Lumpur. We are currently seeking a proactive Clinic Executive to join our dynamic team. The Clinic Executive will be responsible for ensuring smooth operations at the front desk, providing excellent customer service, and supporting administrative tasks. This role requires someone with a keen eye for detail, strong organizational skills, and a passion for delivering an exceptional customer experience.

The suitable candidates can expect the following attractive benefits package:

- Attractive remuneration package with 5 days work week

- Comprehensive on job training and professional guidance provided.

- Fast-track career path for the fast learner and high performer

- Opportunity to work alongside doctors and management.

- Benefits include a generous package of free medical aesthetics treatments.

- Work in nice ambience and good location clinics near MRT station.

Responsibilities:

• Provide excellent customer service, including check-in/out procedures and addressing customers’ inquiries.
• Check-in customers, record the visits and update customer information on internal database.
• Responsible for daily check on stock usage and patch recording or data entry of any differences.
• Maintain the cleanliness and organization of the reception area, including updating posters and brochures.
• Assist customers with electronic purchases and account access on their mobile devices.
• Facilitate sign-in and out procedures for customers.
• Stay within close proximity to the counter to fulfill duties effectively.
• Assess and score the clinic SOP compliance of the operation team including doctors and report to HQ management.
• Assist consultants to prepare the sales documents and consent annex.
• Handles booking of appointments, sending appointment reminders via WhatsApp
• To make follow-up calls after clinic visits to provide advice about post-treatment care and book review appointments with doctors.
• Step-out and events to generate leads of awareness.
• Assist in any other clinic-related matters as required.

What We're Looking For:

• Minimum Poly diploma or Bachelor’s degree from reputable universities preferably in Business Admin, Science or Health Sciences.
• Relevant administrative experience preferred; basic math skills required.
• Strong customer service skills with excellent communication abilities.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in stock administration and inventory management.
• Comfortable with electronic payment systems and mobile device usage.
• Professional demeanor and ability to work within designated areas.
• Willingness to adapt and participate in job rotation and career path planning.
• Excellent organizational abilities with a high level of attention to detail.
• Proficient in IT systems
• Pleasant personality, impeccable integrity, responsible, responsive, able to work under pressure and independently.

Join us in providing top-quality care to our customers and contributing to our team's success.

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Contract period is from 02 Jan 2025 -30 Jun 2025

Salary range: Up to $3.6K (Max)

Sci park

Responsibility

- Participates in improvement initiatives and team building activities within customer service and across functional areas of core integration.

- Accurately process high volumes of part orders and service requests, including but not limited to part location and price determination, accurate cost and revenue account reflection, regular follow up with engineers and inventory management to ensure the customer's needs are met successfully and promptly.

- Prepares accurate pricing of part orders and returns based on factors such as foreign currency conversion rates, contract type and coverage, special customer discounts, part type category and subjective data from field service engineer as to reason for current part issue.

- Ensures accurate cost and revenue account are associated with parts, labor and expenses on each call, which requires solid understanding of cogs accounts, service types and service areas both internal and external to Thermo Fisher.

- Determines shipping method based on numerous factors including part size and weight, contractual agreements with the customer, severity of system issue, and preferred carrier.

- Acts as customer liaison with Accounts Receivable to determine billing issues and find resolution.

- Maintains professionalism in working relationships with team, customers and others within the company.

- Ensure all areas of personal responsibility are handles promptly, accurately, and with outstanding customer service.

-Ad-hoc tasks/duties assigned by Superior

How to Apply: Send your resume to Jocelyn Chan at [email protected] or contact via Telegram @jocelynchan.

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence Number: 99C4599 Personnel EA License: R1331820

Full Time Position

44 hours work for week , Shift work & no fixed rest day. （6Day Off in a month）

Outline of Career Trial Objectives

Provide potential candidates with hands-on experience in F&B industry that allows them to explore the service crew careerpaths, showcasing their skills, and determine mutual fit before committing to a full-time position with our restaurant

Tell employers what skills you have

Customer Service Skills
Ingredients
Customer Service Delivery
Cooking
Inventory
Selling
Packaging
Cashiering
Customer Service
Pricing

Job Description
Welcome and attend to customers, providing an excellent one-stop experience at all times.
Maintain and develop client relationships
Be proactively engaged in maximizing sales opportunities in order to achieve individual sales targets and KPIs.
Maintain the showroom and product layoff.
Handle customer support and liaise with Sale Managers.
Training will be provided.

Job Requirements
Independent and self-motivated individual.
Having a positive attitude to adapt to the dynamic environment.
Experience in E-commerce and online retail would be an advantage.
Prior sales experience would be an advantage.

You will be part of our Contract Logistics team, adding your expertise to the delivery of Operational Excellence.

Your Responsibilities

You will be responsible for a range of operational activities within the warehouse including, but not limited to:

• To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.
• To manage + process received orders in the system, handing them over to the warehouse operations team for completion.
• To communicate with customers regarding the order status or when issues arise.
• To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.
• To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.
• To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
• To ensure compliance with all customer contractual obligations on the part of the company.

Your Skills And Experiences

• At least 3 years of customer service/warehouse experience preferred.
• Experience in handling customer inquiries, issues, and complaints in a professional manner.
• Familiarity with warehouse management systems (WMS) and inventory control procedures.
• Ability to coordinate and track orders, shipments, and deliveries accurately.
• Proficiency in using computer systems and software relevant to warehouse operations and customer service (e.g., ERP, WMS or SAP systems, Microsoft Office).
• Work location - Pioneer, Singapore.

Job Description

We are seeking a dedicated and proactive Assistant Customer Service officer to support the daily operations of our customer service team. The ideal candidate will assist in managing customer inquiries, addressing feedback, supporting complaint resolution and ensuring the delivery of high-quality customer service. This role is crucial in helping the Customer Service Manager achieve service excellence and maintain customer satisfaction within the travel industry.

Responsibilities

• Assist the Customer Service officer in overseeing daily customer service operations to ensure smooth and effective processes.
• Support the team by providing customers with detailed information about our products and services, aiming to enhance their experience.
• Respond to customer inquiries via phone and email and collaborate in resolving issues promptly and professionally.
• Assist in handling and resolving customer complaints, supporting the team to achieve positive service recovery.
• Act as a point of contact and provide guidance to counter staff when the Customer Service Manager is unavailable.
• Assist in preparing monthly performance reports and customer feedback summaries, highlighting key insights for management.
• Contribute to monitoring customer satisfaction levels, proactively identifying potential issues and assisting in implementing improvements.

Requirements

• hotel managementDiploma .
• above 3 years of relevant experience in customer service, preferably in the travel industry, with exposure to handling client feedback and resolving complaints.
• Proficiency in English (spoken and written) to effectively communicate with diverse associates and clients.
• Organised, dependable and able to work independently, with a strong sense of initiative.
• Strong communication and interpersonal skills, with a friendly and professional demeanour.
• Familiarity with MS Office (Word, Excel, PowerPoint) for report preparation and documentation.

Please include the following in your application:

1. Current and/or last drawn salary
2. Expected monthly salary

JOB DESCRIPTION:

• 5 day work week
• Basic salary + High Incentive
• AWS
• Staff discount, voucher and monthly redeemable treatment

RESPONSIBILITIES:

• Assist in calling and follow up of daily new Leads (Warm Leads)
• Front desk duties including greeting and welcoming guest, handling of incoming and outgoing calls, booking of appointments, attend to customer’s inquiry
• Ensure all activities are conducted in line to the quality standard
• Assist on any ad-hoc tasks as required

REQUIREMENTS:

• Must be able to work retail hours and on weekends and public holidays
• Customer service oriented, Positive and highly motivated individuals.
• Target driven and possess can-do attitude
• Excellent communication skill
• Well-groomed, good interpersonal skills and confident
• Experience in relevant field will be an added advantage

Job Responsibilities:

• Assist operation / logistics manager in carrying out duties
• Customer Order processing and monitoring shipment status
• Shipment coordination with Forwarder and Trucker
• Generate shipment report
• Update and file shipping documents
• Perform invoicing to customer
• Assist program on daily report / data support
• Perform shipment declaration

Job Requirements:

• Well-versed in Permit Declarations, Customs Procedures, Import / Export / LC documentation, Major Exporter Scheme is preferred.
• Knowledge of SAP, WMS and Microsoft Office Applications.
• Customer service oriented with good interpersonal and communication skills.
• Positive, Independent, meticulous and team player.

Work Location: 59 Senoko Rd, Singapore 758123 (Company bus at 08:00 AM from Admiralty MRT - the bus stop opposite Exit C or public bus 981 from bus stop opposite Sembawang station B58219)

Working Hours: Monday to Friday: 08:30 AM - 05:30 PM
Alternate Saturdays (B): 08:30 AM - 12:30 PM

Benefits

Flexi Dollars: $800

Annual Leave: 14

Eligible for VB in December and June

• Overall in charge of the CSO and CSA team (frontline team)
• Champion the front line image of the Company to customers
• Ensure accountability and integrity operational readiness of frontline team
• Promote and enhance frontline team’s image and capability
• Develop the team to achieve excellent service level, productivity and efficiency
• Ensure compliance to company policies, financial, process and industrial standards
• Develop all necessary policies and procedures to ensure the team’s operation is effectively maintained to ensure maximum efficiency
• Ensure staff are appropriately trained and motivated to carry out their responsibility to the required standards
• Deal openly and promptly with any problems and effectively identify and manage risk as appropriate
• Constantly review and streamline workflow and working conditions in order to achieve labor turnover and efficient operation
• Provide the point of escalation for team for any operational issues
• Prepare reports & present recommendations to external stakeholders and management
• Performs ad hoc duties as assigned by Supervisors

Requirements

• Singaporeans only. Preferably with work experience in automotive industry
• Minimum Diploma
• Bilingual in English and Chinese to liaise with Chinese speaking stakeholders
• Possess excellent interpersonal skills, customer centric mindset and problem solving ability
• Computer savvy (MS Office, CRM system)
• Prior experience of at least 1-2 years in leading a team of customer service and general administration team in a similar trade (automotive/logistics/industrial)
• Willing to work Mondays to Fridays 08:30AM - 05:30PM and alternate Saturdays 08:30AM - 12:30PM

Responsibilities

• Greet customers and provide prpfessional customer service
• Fix appointment, follow-up through reminder calls, and ensure customer visits the outlet
• Provide professional scalp analysis
• Recommend packages according to individual needs and conditions
• Update clients records in the system
• Provide administrative support
• Complete daily sales report for the outlet manager
• Collection and organization of client cards
• Maintaining client cards in neat and tidy order
• Handle and manage customer feedback (complaints & queries)
• Support the outlet manager in coordinating stock ordering, repairing equipment, store maintenance etc.
• Assist in stock take as required on a rotational basis
• General cleaning duties
• Any other appropriate duties and responsibilities as assigned

Requirements

• NITEC in Business Stidies/ Administration/ Management
• Minimum 2 years of working experience in Customer Service (preferably in retail/ beauty industry)
• Require MS Office and Excel Skills
• 6 day work week including weekends and PH (Compulsory to work on weekends & PH)
• Able to work retail hours
• Adaptable to fast-paced environment
• Meticulous and team player
• Good interpersonal and responsible team player
• Good interpersonal and communication skills
• Good command of spoken English
• Work location - Orchard area

Job Description

• Provide sales support to Internal and External parties
• Respond and process incoming enquiries and orders
• Prepare orders, invoices, delivery order, etc
• Interact and communicate with customers to establish relationship
• Perform administrative duties
• Perform ad-hoc duties assigned by immediate superior

Requirements

• Customer Service to provide customer care to Chinese speaking customer groups. Knowledge of Mandarin dialect is essential
• Possess good communication and interpersonal skills
• Positive attitude, enthusiastic to learn and a team player
• Able to commence work on a short notice will be an added advantage
• No prior experience are welcome to apply

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, online feedback forms, email and live chats.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least Diploma in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

• Is responsible for the supervision, implementation, and maintenance of a company’s computing needs. You will ensure the secure and effective operation of all computer systems, related applications, hardware, and software used within a company.
• Install networks and system updates, upgrades, migrations, and outages Plan, organize, control and evaluate IT and electronic data operations
• 50% Graphic Designing
• The work demands creative air, up-to-date knowledge of professional approach to time, costs and deadlines.
• Liaising with internal heads to determine their requirements and budget.
• Managing the design process from design concept to production and print. Working with internal departments, being and advising regarding design style, format, print production, and timescales.
• Developing concepts, graphics, and layouts for product illustrations, company logos, and websites
• Determining size and arrangement of illustrative material and copy, and font style and size
• Plan concepts by studying information and materials.
• Reviewing layouts and suggesting improvements if required
• 50% IT (Outlets Network Troubleshooting)
• Knowledge of Desktop Publishing Softwares
• 50% Networking
• Experience with internet connectivity and support required.
• Experience isolating network cabling issues required.
• nstall networks and system updates, upgrades, migrations, and outages Plan, organize, control and evaluate IT and electronic data operations
• Solid written and verbal communications, required.
• Performs first level diagnostic on-site and remote support for network problems and responds to issues affecting our outlets.
• Conjures network devices, including routers and switches.
• Racks and stacks network equipment and perform testing and tracing of network cables.
• Documents network changes and implementations.
• Works with Wide Area Network (WAN) and internet carriers during implementations and outages.
• You will assist in providing first level, on-site, and remote network support including diagnosing, conjuring, and documenting network problems in a universally available clinical environment for assigned site(s).
• Should be able to troubleshoot software and hardware
• Get reports of the sales from POS and hold meetings with the managements
• Requirements – This is a full time and permanent position. Working hrs is 12 noon to 9 pm

He is required to work on weekends and public holidays. Take offs on weekdays.

Must travel within outlets to troubleshoot internet or networking issues.

Preferable Tamil speaking.

• Proactively respond to client inquiries and provide them solutions.
• Responsible for job assigning to other departments.
• Report to general manager.
• Clients' status follow up.
• Create daily service job schedules and, in cooperation with the Sales Managers.
• Communicate with overseas team member by solving their enquires.
• Achieve the highest levels of quality, performance and customer satisfaction while coordinating service jobs.
• Coordinate with the team to ensure accurate invoicing of customers with due regard to the profitability expectations.
• Responsible for replying to the queries from clients and suppliers.
• No experience are welcome to apply. On job training provided.

JOB REQUIREMENTS

• Good customer service, friendly and well spoken.
• Language abilities: Must be able to converse in English.
• Chinese communicating is an advantage. We got oversea subsidiaries at other country.
• Min SPM or GCE O-LEVEL.
• Basic computer skills is required.
• Prior experience is preferred but not required.

TO ASSIST IN THE CS DEPT REPORTING TO TEAM MANAGER

MUST BE SELF MOVITATED AND ABLE TO WORK INDEPENDENTLY

MUST HAVE THE PASSION IN LEARNING AND TO ACCEPT THIS TASK

SOME KNOWLEDGE IN AIR AND SEA LOGISTICS IS AN ADVANTAGE

TO HANDLE ALL BOOKINGS FOR BOTH AIR AND SEA

TO LIAISE WITH AIR AND SEA CARRIERS

TO LIAISE WITH CUSTOMERS

TO HANDLE ALL SEA DOCUMENTATION WORK LIKE BOOKINGS, BL ETC

MINIMUM GCE ‘O’ LEVEL

ABLE TO WRITE AND SPEAK GOOD ENGLISH

ABLE TO USE AND HANDLE MICROSOFT OFFICE AND ALL EMAILS

RESIDING AT THE EAST ZONE LIKE TAMPINES, BEDOK, PASIR RIS, HOUGANG AND SENGKANG

5 DAYS – WEEK FROM 0900 TO 1800 HOURS

BUS SERVICE: 9 FROM BEDOK INTERCHANGE, 19 FROM TAMPINES INTERCHANGE AND 89 FROM HOUGANG/SENGKANG VIA PASIR RIS INTERCHANGE

Responsibilities

• Greet customers and provide professional customer service
• Fix appointment, follow-up through reminder calls, and ensure customer visits the outlet
• Update clients records in the system
• Recommend packages according to individual needs and conditions
• Constantly educate customers on the necessity and benefits of company’s treatments, services and products
• Build rapport with customer and providing good customer service and needs in relation to hair & scalp enquiries
• Perform basic hands-on treatments when necessary
• Provide administrative support
• Complete daily sales report for the outlet manager
• Collection and organization of client cards
• Maintaining client cards in neat and tidy order
• Handle and manage customer feedback (complaints & queries)
• Support the outlet manager in coordinating stock ordering, repairing equipment, store maintenance etc.
• Assist in stock take as required on a rotational basis
• General cleaning duties
• Any other appropriate duties and responsibilities as assigned

Requirements

• NITEC in Business Studies/ Administration/ Management
• Minimum 2 years of working experience in Customer Service (preferably in retail/ beauty industry)
• Require MS Office and Excel Skills
• 6 day work week including weekends and PH (Compulsory to work on weekends & PH)
• Able to work retail hours
• Adaptable to fast-paced environment
• Meticulous and Responsible team player
• Good interpersonal and communication skills
• Good command of spoken English and preferably bilingual
• Work location - Orchard area

About The Swim Starter:
The Swim Starter's journey began in 1981, inspired by Coach Ben Tham's commitment to water safety after a personal tragedy. Over the years, we’ve developed a proven curriculum focused on equipping young swimmers with essential water survival skills. As a company deeply rooted in a mission to prevent unnecessary tragedies, we are dedicated to teaching children critical water safety and swimming skills in a supportive, professional, and nurturing environment.

Job Description:
The Customer Acquisition Officer plays a pivotal role in driving enrollment and ensuring a seamless experience for potential and existing customers. You will be responsible for both pre-sales and post-sales engagement, creating a welcoming environment for prospective clients while building long-term relationships that foster customer retention.

Key Responsibilities:

Pre-Sales:

• Coordinate and arrange free trial swimming classes for potential customers.
• Engage with inquiries (via text, calls, and walk-ins) to provide information about classes and the benefits of swimming with The Swim Starter.
• Proactively follow up with leads to encourage attendance at trial classes.

Post-Sales:

• Follow up with customers after trial classes via text and calls, addressing queries and building rapport.
• Effectively convert trial attendees into paying customers by emphasizing the value of our swimming programs.
• Maintain accurate records of customer interactions and track conversions to ensure targets are met.

Requirements:

• Language Skills: Bilingual in English and Mandarin (to communicate effectively with a diverse client base).
• Customer-Centric Approach: Strong interpersonal and communication skills, with a natural ability to engage and build trust with customers.
• Persuasive and Influential: Confident in converting leads into paying customers through effective communication and relationship-building.
• Organized and Detail-Oriented: Ability to manage schedules, follow up on leads systematically, and maintain accurate customer records.
• Self-Motivated and Results-Driven: Proactive attitude with a focus on achieving enrollment and conversion targets.
• Team Player: Collaborative mindset, willing to work closely with other team members to ensure the smooth operation of trials and customer engagement.
• Empathy and Patience: Understand the needs of parents and children, addressing their concerns with care and professionalism.
• Adaptability: Comfortable working in a fast-paced environment and managing multiple tasks simultaneously.
• Tech-Savvy: Basic proficiency in CRM tools and Microsoft Office Suite (Word, Excel) or a willingness to learn.
• Reliability: Punctual and dependable, with a commitment to upholding the company’s values and mission.

Working Hours and Environment:

• Working Days: Tuesday to Sunday (Mondays off).
• Weekday Hours: 10:00 AM - 7:00 PM.
• Weekend Hours: 9:00 AM - 6:00 PM.
• Probation Period: In-office work required.
• Post-Probation: Hybrid work arrangement (office and work-from-home flexibility).

Why Join Us?

• Salary: SGD $2,200 to $2,500.
• Contribute to a meaningful mission that prioritizes water safety and children’s education.
• Be part of a dynamic and growing team in an organization with over four decades of history.
• Opportunity for career growth and hybrid work flexibility after probation.

Position Summary

• Provides leadership that optimizes sales result with specific ownership for the customer experience on the sales floor.
• Drives result by developing and executing short term action plans and long-term strategies.
• Leads brand initiatives to create an excellent Associate and customer experience while meeting and exceeding company productivity standards.

Roles & Responsibilities:

Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth:

• Foster a customer-centric culture, where the full energy and activity of store team are focused on delivering highly satisfying customer experiences
• Serves on Sales Leadership Team and is responsible for total store results
• Owns the customer experience throughout the total store
• Maximises sales potential by spending 80% of scheduled time on the sales floor
• Demonstrates excellent customer sales lead (CSL) behaviours while owning 10-12 segments per week
• Owns Best at Bras with a focus on current selling strategies
• Supports, models and enhances all selling and sales support behaviours to ensure a seamless customer experience
• Analyses customer experience reports and insights and mobilizes the team accordingly
• Promote ownership and accountability for category management
• Understands and adheres to and reinforces company and brand standards
• Gains business insights and creates SMART action plans that improves execution and results in partnership with category manager
• Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained
• Leads strategic planning of brand guide with category managers and partners with brand delivery team to ensure high level of visual merchandising execution
• Creates an awareness of and builds capabilities in loss prevention by fostering a culture of integrity and connecting the links between customer service, associate engagement and shrink.

Working hours: Mon to Fri, 8:30am to 5:30pm

Key Responsibility

The Customer Experience Manager steers the strategic planning process to secure an excellent customer experience for all customers. This position entails overseeing the inside sales function within the Singapore office and carrying the responsibility for supporting the marketing, sales, and service functions. Generally, the Customer Experience Manager coordinates, plans, and supervises a company's Inside Sales team, aiming to ensure the optimized interaction between the company and its customers and lead the team to achieve the Departmental KPIs and goals.

This role will be based in Singapore, is part of the Sales Department and reports to the Country Sales Manager. The main tasks and responsibilities are:

• Responsible for the leadership and management of the inside Sales function in the Sales Center

• Responsible for coaching, mentoring, and developing the Inside Sales Engineers

• Ensure strategic alignment of the local organization with the group strategy.

• Responsible for the implementation and communication of the strategic plans in conjunction with the local key stakeholder

• Lead & drive the Customer Experience Management (CXM) program.

• Work with respective stakeholders to provides insights, tools, methods, and trainings for the team to become truly customer centric.

• Developing and implementing strategies useful in improving customer relationship, dedication, and satisfaction.

• Establish communication channels through which Customers can reach out to us easily and effectively.

• Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.

• Work closely with Sales / Marketing departments to analyze customer’s feedback and develop activities/events effective for improved customer experience.

• Work with Corporate Team (HQ) to conduct surveys to gather information on customer opinion of rendered services.

• To work with respective stakeholders to grow Company’s Digital business.

• To work closely with External Sales in a team approach to serving the customers.

• Guide and direct the activities of Inside Sales Engineers to ensure their interactions with customers reflects positively on the company.

• Mentoring of Inside Sales Engineers to ensure compliance with set standards of courtesy and professionalism.

• Good understanding on processes for costings, quotations and proposals using CEP, SAP system.

• To provide guidance to team on technical advisory, project proposals follow-up, negotiations, closing project orders and customer liaison.

• Any other tasks might be required by the Company to support the business strategy.

Requirements

• Degree in Engineering or related studies (Electrical, Chemical Mechanical or Process)

• Work Experience in MNC and similar industry will be an advantage

• At least 3 years of relevant management experience

• Experience in managing and leading teams in a dynamic work environment

• Knowledge of relevant products and industries

• Technical knowledge of process automation and instrumentation

• Knowledge of SAP and Salesforce

• Good communication, presentation, and interpersonal skills

• Strong analytical and strategic thinking skills

• Work independently as well as in a team

• Ability to absorb new knowledge continuously and learning on the fly

• Good Time Management and Proactiveness

• Possess strong leadership skills

Responsibilities:

1. Act as customers’ representative. Operate as the lead point of contact for any and all matters specific to the customers

2. Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts

3. Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers

4. Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering

5. Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships

6. Encourage customer growth and loyalty to the company through continuous support and customer assistance.

7. Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.

8. Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.

9. Understand customers / Vertical Market Needs and determines pricing and selling strategies.

10. Prepares and reviews contract terms and conditions

11. Presents the proposal to the customer.

12. Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.

13. Other relevant duties as assigned

Requirements:

1. Bachelor's degree in engineering with at least 2 years’ relevant sales experience

2. Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.

3. Ability to read, analyze, and interpret engineering documents. Ability to respond effectively to the most sensitive inquiries or complaints. Read and comprehend instructions, correspondence, and memos.

4. Ability to define problems, collect data, establish facts, and draw valid conclusions.

5. Driven to delight the customer with options/offerings to meet their needs.

6. Is willing to learn new options/offerings and upgrade their skillset to better serve customers

Job Description

Key Responsibilities

Performs all CMP standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.

Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime.

Verifies operational quality of system equipment. Assists senior engineers as needed.

Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.

Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.

Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management.

Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge

• Has established skills to perform a range of day-to-day activities

Business Expertise

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area

Leadership

• Has no supervisory responsibilities; manages own workload

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options

Impact

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance

Interpersonal Skills

• Uses communication skills to exchange information

Customer Service Representative

• Attend to walk-in customers
• Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)
• Assist in customers' enquiries and ensure Bank’s service delivery standards are met in achieving total customer satisfaction
• Prospect and introduce customers to the Bank's products and services
• Educate and migrate customers towards our digital platform
• Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback /escalation/complaint
• Ability to understand issues and appropriately escalate to Management in a timely fashion
• Ensure compliance with all regulatory requirements
• Contributes to self and team effort by accomplishing related results

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

In this role, you will have the unique opportunity to engage in field service, site installation, and perform Quality check on all completed machines.

Job Responsibilities:

• Provide site machine installation and maintenance.

• Attend to service call.

• To conduct in-house and on-site training for customer.

• Investigate and handle customer's complaints.

• Quality check on all completed machines to ensure stringent quality compliance before delivery to customer.

Requirements:

• Diploma in Electrical or Mechatronics Engineering

• Minimum 2 years of field service or QA experience in Industrial Automation projects

• Ability to build strong relationships, work with customers to solve problems

• Good team player with excellent interpersonal and communication skills.

• Meticulous, Quality conscious and Problem solving/troubleshooting skills.