• Administration work
• Handle and process all enrolments and registration
• Handle & follow-up customers' enquires
• Assist in daily school operations and any ad-hoc duties as assigned
• Comfortable work in weekdays evenings, weekends and Public Holidays.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

• Receive and welcome the visitors with a polite and cheerful disposition
• Register and enroll visitors facial recognition efficiently and accurately
• Provide efficient queue management and crowd control where needed
• Protect and maintain accurate and updated visitor records according to PDPA requirements
• Key management including issue, return and accounting for all keys on a daily basis
• Able to multitask and to work fast
• Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
• Monitor attendance and prepare report as needed.
• Comply and adhere to SOPs, policies, guidelines and processes
• Flexibility to change roster should there be a need to.
• Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
• To participate in digitisation exercises, organising files and documents as necessary
• 
  
• Track record for excellent Customer Service
• Able to learn quickly and adapt to changes.
• Good interpersonal and communication skills
• Good command of English (written and spoken).
• IT savvy and familiar with common software.
• WSQ certification in customer service is an advantage

Time and Work Location - 9.30am to 7pm at Depot Road

(Location - Near Bishan MRT)

Basic + AWS + VB

MNC

JOB RESPONSIBILITIES:

• Build strong relationships with and maintain good communication with Customer
• Run and confirm inventory allocations daily, managing inventory communications between customer and Warehouse staff, while assisting the warehouse team with inventory allocations in the WMS.
• Ensure paperwork is correct, matches the Warehouse Management System (WMS) and maintain organized records of shipping and receiving documents.
• Update the WMS daily to reflect all warehouse activities.
• Assist Warehouse Manager and warehouse team with inventory reports and assignments.
• Invoicing to customer
• Provide additional support as needed.

Requirements:

• Must be able to communicate/write in English to liaise with internal & external stakeholders
• 1-2 years experience in Customer Service or Admin
• Short notice period / immediate preferred

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Welcome to Vention singapore!

We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.

Key Responsibilities:

Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.

Customer Experience & Fulfillment:

• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.

Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.

Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.

Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.

Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.

Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.

Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.

Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.

Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.

Benefits:

Yearly Increment

Performance bonus

Good career prospect

Working hours:

Monday - friday (8.30am - 6.00pm)

Location : East (Aljunied)

About Company:

NEU Industries Pte Ltd is established in Singapore since April 2008, distributing medical and pharmaceutical products to hospitals, nursing homes and pharmaceutical manufacturing companies. Products include chemicals, patient trolleys, medical machines, surgical instruments medical pulps consumables, and rehabilitation products. We work closely with end users to design consumable products to meet their needs.

Headquartered in Singapore and having regional offices in Thailand and Malaysia, NEU Industries is poised to bring forth innovative products and solutions close to the hospitals and nursing homes.

Roles & Responsibilities:

· Respond promptly to customer inquiries via emails, telephone calls and social media platforms

· Provide pricing and delivery information

· Process orders, shipments, invoices and filing

· Receipts of incoming shipments

· Handle overseas customers and affiliates' shipment and admin requirements.

· Schedule engineering preventive maintenance and upkeep all related documents.

· Keep records of customer interactions and transactions

· Manage administration matters

· Support, communicate and coordinate with Sales team and internal departments

⭐️Working location: Tai Seng

⭐️Mon to Fri

⭐️Salary: up to $2,500

Job Duties:

· Manage monthly principal service billings

· Handle all incoming phone calls, emails, and faxes promptly and professionally.

· Plan and coordinate daily deliveries and collections.

· Process sales order, delivery notes, invoices, quotations, debit notes and credit notes.

· Follow-up and respond promptly on customer backorders, contracts, enquires and requests.

· Work closely with internal stakeholders such as Warehouse, Operations, Sales, Engineering and Finance teams to resolve customer issues.

· Ensure conformance to required Standard Operating Procedures.

· Manage daily invoice scanning

· Follow up with key customers on outstanding invoice payment.

· Provide Administrative support, as and when required.

· Act as backup for other team members, as and when required

Requirement:

· Minimum ‘O’ Levels and ablove

· Previous customer service experience will be advantageous

· Competent in Microsoft Office (especially MS-Excel) applications

EA License No: 19C9611
EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)

Working Hours: 10am to 8pm, Monday to Sunday including public holidays, with 1 rest day per week and intervals (Work schedule will be within 44 hours per week with shifts assigned on a roster basis by the reporting manager)

Key Responsibilities

Main Duties:

As company’s host, acts as a manager of first impressions, ensuring that our customers have a memorable experience entering the company’s Experience Centre. The host reflects our values and embodies our brand, setting the stage for the visitor’s experience. The host helps assess customers’ needs and the reason for their visit. At the same time, they are our showroom guides, helping customers find their way around the showroom so that they can browse with confidence.

Greeting the customer

1. Providing a warm welcome to each and every customer entering our experience centre, making them feel at home

2. Asking customer for their beverage of choice and serving them upon arrival

3. Managing large customer numbers during high traffic in the experience centre

4. Asking customers whether they have scheduled an appointment/test drive and registering correspondingly in lead management system

5. Pulling up and informing our Sales Expert of customer profile if customer is already registered with the company.

Guiding the customer and optimizing their experience

6. Helping customers gain the immersive company’s experience that is right for them, while giving them an overview of the showroom

7. Setting the stage for the experience by performing a high-level assessment of needs at first contact in order to direct customers to the appropriate experience

8. Conducting quick showroom tours at slow traffic

9. Guiding customers to the relevant responsible Expert

10. Performing first-level troubleshooting for dissatisfied customers and directing them towards the right contact person in the experience centre

Serving as a brand ambassador

11. Being the first point of contact and introducing customers to the company through high-level snapshots of brand/product offerings, building anticipation of what is to come

The Host contributes to the team in the following ways

1. Making sure the customer journey starts smoothly

2. Capturing and transferring basic data to back office and Sales Experts

3. Maintaining an overview over the team and communicating needs and resources within the team

4. Actively utilizing times with lower traffic in the showroom for tasks that are not customer centric

5. Searching actively for open tasks during low traffic in the showroom

6. Supporting reception in providing phone service

7. Being the one responsible for the showroom, including exhibition organization together with Sales Experts, and upholding quality standards with regard to appearance

8. Planning the exhibition area in coordination with Sales Managers and Sales Experts to ensure the demonstration vehicle selection is always optimized and up to date with new products and technologies

9. Support all customer experience facilities in the House of Progress as golf and racing simulator

Requirements

Formal Qualifications

1. The ideal candidate has prior experience in automotive retail as customer service staff or has exhibited success in hospitality or the service industry as someone who receives customers upon first contact.

Social skills

2. Customer and team-oriented

3. Highly service-oriented

4. Exceptionally helpful and caring towards others and understanding of their needs

5. Honest and authentic nature to instil trust in the customer

6. Very responsive and accommodating towards queries or requests of customers

7. Resilient and self-confident in their abilities, particularly when dealing with challenging customers.

Drive and autonomy

8. Highly self-motivated individual that is determined to follow-through on their tasks

9. Conscientious individual with a strong sense of duty that is reliable and responsible, and can be trusted to fulfil their duties.

10. A passion for the automotive industry and a commitment to support other team members during low traffic periods

11. Highly organised and thorough, keeping experience centre looking representative of the Company’s brand at all times, and accurate when working with customer data

Specific qualities

12. Embody the values of the Company’s brand with the right attitude and competence

Additional Requirements

13. Ability to work evening hours, weekends and holidays

Our client is a company that is revolutionizing operational efficiency by addressing manpower challenges with innovative solutions. With their groundbreaking technology already making a significant impact in over 30 countries, they are experiencing continued growth. As they continue to grow, they are seeking a Service Manager to join their team.

Key Responsibilities:

Team Leadership:

• Lead and manage a team of field technicians, fostering a positive and productive work environment.
• Provide coaching and training to team members on technical skills, safety protocols, and customer service best practices.
• Conduct regular performance evaluations and support career development for team members.

Field Service Operations:

• Oversee field service activities to ensure timely and effective servicing of robots and machinery.
• Actively participate in servicing and troubleshooting machines as needed, demonstrating hands-on technical expertise.

Customer Relationship Management:

• Build and maintain strong relationships with customers, ensuring their needs are understood and met.
• Address customer inquiries and concerns promptly, providing solutions and ensuring high levels of satisfaction.

Technical Expertise and Support:

• Provide technical support to team members and customers, leveraging deep knowledge of robotic systems and machinery.
• Stay updated on the latest industry trends and technologies to enhance service offerings.

Data Management and Reporting:

• Comfortable working with numbers, analyze service metrics to identify trends, areas for improvement, and opportunities for efficiency.
• Prepare and present regular reports on service performance, customer feedback, and team productivity to management.

Process Improvement:

• Identify opportunities to improve service processes and implement best practices to enhance operational efficiency.
• Collaborate with other departments to ensure seamless service delivery and customer satisfaction.

Requirements:

• Bachelors degree in Engineering, Technical Management, or a related field; relevant certifications are a plus.
• A minimum of 3-5 years of experience in field service management, preferably in robotics or automated systems.
• Proven leadership skills with the ability to motivate and develop a technical team.
• Strong technical aptitude and problem-solving skills, with hands-on experience servicing machinery.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.
• Proficient in data analysis and comfortable using service management software.

Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

Cultivar Asia Pte Ltd

EA License Number: 19C9782

EA Personnel Number: R1326341 Ng Zhenyu

Management of the Service Department to include the responsibility for the growth of the business and improvement of profitability. This includes, taking service calls, resource scheduling, ensuring correct staffing levels are maintained, generating sales revenue, ensuring margins are suitable, stock and equipment controls, coordination with production staff.

• Management of the Staff in Service Department

• Development and management of our service customer base

• Management of debt collection for service department customers

• Assist the General Manager in the development of the Preventative Maintenance business, a specific growth target area of the business.

• Responsibility for the providing of informed and accurate technical advice to potential customers regarding servicing of the Company’s products.

• Responsibility for the prompt preparation of quotations for the supply / repair / installation of products as requested by potential customers.

• Accurately inform service clients about the schedule of their service request and the coordination between the service crews and customer for the timely and cost-effective supply of service and products ordered by the customer.

• Assist in the overall Occupational Health and Safety of employees and sub-contractors.

• Responsibility for the overall quality standards for the service work carried out.

• Work effectively with the Directors, the General Manager and the Senior Managers of the affiliated companies to meet the common objectives of the respective business units and to explore opportunities that may strengthen the growth of the Company.

• Assist in the detailing of production paperwork for the correct manufacture of the Company’s Door products as required by the client. • Effectively negotiate and resolve any disputes in relation to customers, suppliers, or other interested parties that may arise in the normal course of doing business.

• Responsibility for the preparation of paperwork to initiate the raising of invoices relating to product being serviced and to ensure processing and mailing prior to the end of the month in which product was serviced.

• Advise the Directors of any matter or incident (including but not limited to product liability), public liability, workers compensation, motor vehicle accident, industrial dispute, criminal or civil action alike) that may involve the company or its insurers incurring some form of liability or may reasonably be of interest to the Directors of the Company.

• Comply with Company policies from time to time.

Skills & Experience:

• Excellent knowledge of company products to service customer requirements

• Able to competently use a computer including the Microsoft office suite.

• Time management and working to deadlines

• Effective communication and building effective relationships

• Well-developed organizational skills and ability to coordinate paperwork/reporting requirements

• Efficient problem solving and Assertive with a positive attitude

Job Description

• Report to Restaurant Manager
• Leading service operations
• Maintain outlet service quality and display good customer relation skills
• Ensure food quality and presentation are up to standard and manage service recovery
• Manage peak periods effectively with good hosting and queue management skills
• Display good supervisory skills with ability to assign and delegate duties among staffs
• Plan outlet schedule and deployment
• Manage staff discipline and performance issues
• Execute outlet administrative duties and management reporting
• Maintain restaurant hygiene and upkeep
• Achieve sales target and manage maintenance, labour and food costs
• Work with the Area Manager to ensure that sales revenue and operating costs targets are met
• Improving procedures and systems
• Conducting basic training and ensure SOPs are adhered to
• Motivate team members and maintain a high level of team cohesiveness
• Manage site/outlet and equipment maintenance
• Any other duties assigned

Requirements

• At least 5 year(s) of related working experience
• Excellent communication and interpersonal skills
• Excellent team player and friendly individual
• High initiative and positive attitude
• Able to multi-task and work in a fast-paced environment
• Willing to work on weekends, public holidays, and rotating shifts
• Strong operational and leadership skills
• Able to source, retain and motivate staff

Staff Welfare & Benefits

• 5 day work week
• Daily & Monthly Sales Incentive. Salary indicated on hiring platform includes total sales incentive.
• 50% staff discount for dining in the restaurant (after the probationary period)
• Medical Benefits
• Staff Meals on duty
• Transport provided for closing shifts
• Annual, Sick & Hospitalisation Leave
• Off in lieu for working on a Public Holiday
• Long Service Rewards
• Referral Incentive Program
• Fast Career Growth Opportunities
• Fun and exciting working environment (We believe in productivity at work comes from making our working environment a fun one!)

Available Work Locations (All locations near MRT Station)

• One Fullerton (Raffles Place MRT)
• Orchard Rendezvous Hotel (Orchard MRT)
• Riverside Point (Clarke Quay MRT)
• Woodleigh Mall (Woodleigh MRT)
• Seletar Aerospace (28 mins away from The Seletar Mall)
• Parklane Green (East Coast Park)

Job Description

• Overseeing of the service of the Restaurant.
• Greet and coordinate the seating of guests, and assign guests to tables suitable to the size of each group.
• Recognise the regular guests and highlight to the General Manager / Executive Chef about the particular guest’s preferences.
• Ensure guests’ requests are not delayed.
• Record and report all guests’ complaints to the General Manager / Executive Chef immediately.
• Ensure team briefings are carried out before each service period.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Attend all team briefs as required.
• Perform miscellaneous job-related duties as assigned.

• Oversee daily restaurant operations to ensure all activities run smoothly and efficiently, including opening and closing procedures.
• Manage and schedule staff shifts, considering peak times and special events, to maintain optimal service levels without overstaffing.
• Train new hires on restaurant policies, customer service standards, and operational procedures to ensure a consistent dining experience.
• Monitor inventory levels of food supplies and kitchen materials, placing orders as necessary to avoid shortages or excess.
• Resolve customer complaints regarding food quality or service to maintain a positive dining experience and uphold the restaurant’s reputation.
• Enforce health and safety regulations, conducting regular inspections to ensure the dining area and kitchen comply with local laws and standards.
• Coordinate with the kitchen staff to manage the timing of meal preparation, ensuring food comes out simultaneously and at the correct temperature.
• Implement marketing and promotional strategies, such as special events or discounts, to attract new customers and retain regulars.

Staff Scheduling: Allocating shifts efficiently to match the restaurant’s operational demands during busy periods requires a detailed approach. It involves considering each staff member’s availability and expertise to ensure smooth operations, directly influencing customer satisfaction and team morale. Adjustments may need to be made on the fly to tackle unforeseen challenges or capitalize on sudden opportunities.

Inventory Management: Keeping stock levels in perfect balance to meet customer demand without excess is critical. Conducting regular audits, employing precise forecasting, and maintaining open lines of communication with suppliers and kitchen staff are necessary to adjust orders, optimize costs, and reduce waste.

Customer Service Excellence: Handling guest complaints and inquiries with promptness, empathy, and effective solutions can transform negative experiences into positive outcomes. Anticipating customer needs and providing personalized service that goes beyond expectations helps build loyalty, enhances the dining experience, and encourages repeat visits.

Conflict Resolution: Addressing disputes among staff or with customers while remaining calm and professional ensures the dining atmosphere stays enjoyable for everyone. Quick and diplomatic resolution of issues keeps the operational flow uninterrupted.

Sales Forecasting: Predicting guest numbers and spending patterns enables optimization of staffing and inventory, balancing operational efficiency with customer satisfaction. Adjusting marketing strategies and menu offerings in anticipation of demand drives revenue growth and improves the dining experience.

A Restaurant Floor Manager operates in a dynamic, fast-paced environment, primarily within the dining area and kitchen of a restaurant. Their workspace is the restaurant itself, where they oversee staff, manage customer service, and ensure the dining experience meets the establishment’s standards. They utilize various tools, from reservation software to communication devices, to coordinate activities on the floor.

Work hours for a floor manager can be long and often include evenings, weekends, and holidays, reflecting the restaurant’s operating hours. The dress code tends to be formal or semi-formal, aligning with the restaurant’s ambiance.

The social environment is highly interactive, involving constant communication with both staff and customers. This role demands a high level of emotional intelligence to manage the diverse needs and sometimes high-stress situations that can arise. Opportunities for professional development are present, with the potential for advancement to higher management positions or specialized roles within larger restaurant chains. Technology plays a significant role in streamlining operations, from scheduling to inventory management.

Despite the demanding hours, many find the work rewarding due to the direct impact on customer satisfaction and the camaraderie developed within the team.

About Us:

We are a dedicated Chinese tutoring center passionate about providing top-quality educational services to children. Our team is driven by a shared mission to foster growth and learning in students while creating a supportive, family-like environment. We are now seeking a talented individual to join us as a Customer Service and Administrative Supervisor.

Job Description:

As the Customer Service and Administrative Supervisor, you will play a key role in maintaining smooth day-to-day operations while ensuring excellent service to our students and their parents. You will oversee customer service interactions, ensuring all inquiries are handled professionally and efficiently, while also managing administrative tasks that support the organization.

Key Responsibilities:

- Serve as the main point of contact for parents and students, delivering exceptional customer service.

- Address customer concerns, resolve issues, and manage inquiries with care and professionalism.

- Perform administrative duties such as scheduling, coordinating appointments, and maintaining records.

- Collaborate with the team to streamline workflows and improve overall service quality.

- Support the center’s operations by ensuring all processes run smoothly and efficiently.

- Maintain communication in both English and Chinese for parents and team members.

Job Requirements:

- Proven experience in customer service and administrative roles.

- Excellent communication, organizational, and multitasking skills.

- Patience, empathy, and a passion for working with children.

- Strong interest in education, with a preference for candidates with related knowledge or experience.

- Ability to speak and write fluently in both English and Chinese.

- A collaborative team player with a positive attitude and willingness to help others.

What We Offer:

- Competitive salary and benefits package.

- Opportunities for career advancement in the education sector.

- Free Chinese language tutoring for your children.

- An engaging and supportive work environment with friendly colleagues.

Join Us:

If you are enthusiastic about education and want to contribute to shaping the future of students while developing your career, we welcome you to apply! This is an exciting opportunity to be part of a passionate team and make a meaningful difference.

How to Apply:

Send your resume and cover letter to [Insert contact details]. We look forward to meeting you and working together to create a brighter future!

U Gateway Pte Ltd is a cosmetic distribution company that supplies to manicure and pedicure products to all across Singapore. We specializes in supplying manicure, pedicure and beauty related products to salons and salons professional across Singapore.We are expanding our team. If you enjoy what we do, yes, we are looking for you!

Job Description

• Receiving and processing orders via all channels
• Answering phone calls
• Preparing invoices to customers
• Calling customers and follow up on customers order
• Fix appointment for sale representative for appointment
• Follow up on collections
• Any other ad hoc duties assigned by Supervisors

Requirements

• PC Literate
• Min Nitec or ‘O’ Levels (Entry levels welcomed)
• Min 1 year of Administrative or Date Entry experience
• Meticulous, organized and able to work with minimal supervision
• Excellent phone etiquette and good verbal, written and interpersonal skills
• Normal Working Hours: 8am-5:30pm (Monday-Friday) and 8am to 1pm (Sat), may require to work on shift rotation as and when required.
• Able to work on weekends and public Holidays

Job Category: Customer Service

Job Type: Full Time

Job Location: West Singapore

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

• Working hours 8.30 am to 5.30 pm, Mon to Fri.
• Medical and Dental Claim
• Performance Bonus & 13 months
• Annual Leave 14 days

Responsibilities:

• Provide comprehensive support to corporate clients, managing orders and inquiries from start to finish.
• Oversee distributor relations, focusing on procurement and customer service.
• Prepare quotations and necessary documentation to customers.
• Keep updating pricing data & order status for clients reference.
• Collaborate with clients/logistics forwarders/ and other departments to ensure smooth operations.
• Address customer inquiries shortly.
• Work closely with internal departments (sales, warehouse, engineers) to resolve customer issues and implement effective solutions.

Requirements:

• Diploma with 2+ years of relevant experience.
• Strong communication skills.
• Works well under pressure

Aurora Asia Pacific (21C0671)|Ying Kee (R21103783)

• Workplace Near City Hall MRT, Singapore
• 5 Work Days Per Week, 2 Off On Roster
• Require Working on 2 Weekend Per Month
• Industry: Japanese Style Boutique
• Role: Bridal Consultant x 2 Headcount
• Salary: $2,500 - $3,500 + Commission + AWS + Variable Bonus

Job Scopes:

1. Taking care of the bridal boutique for operation.
2. Attending to customer enquiries regarding the bridal matters and assist in gown fitting.
3. Proactively introduce gowns, accessories, photography and video packages.
4. Manage appointed supplier of gown & accessories, monitoring production of gowns.
5. Maintain gown & accessories Inventory records.
6. Manage Sales enquires, issuing Sales Tax Invoice to clients, monitor CGS/Pricing for gowns and create packages.
7. Liaise with tailor for gown alteration schedules.
8. Assist to organize marketing campaigns, related workshops and fashion runway shows.
9. Assist to coordinate with stylists, models, influences and celebrities for Marketing projects.
10. Prepare monthly, yearly sales report and presentation materials.
11. Coordinate with team of wedding planners.
12. Other ad-hoc related work which assigned by the management, from time to time.

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary students. Our mission is to nurture critical, compassionate thinkers and empower students to excel academically and beyond.

Our Customer Service Officers (CSOs) play a key role in delivering exceptional service. As the first point of contact, you’ll use your product knowledge and communication skills to provide personalised assistance, build strong relationships, and contribute to a positive team environment.

If you’re passionate about customer engagement and thrive in a dynamic, supportive setting, we’d love to have you on our team!

Job Responsibilities

Sales & Customer Service:

• Greet and assist customers in a friendly and professional manner.
• Maintain a positive and professional attitude while actively listening to customer needs and providing relevant assistance.
• Provide accurate and up-to-date information about the company's programmes.
• Handle customer inquiries and requests timely, including scheduling replacement lessons and responding via phone, email, and chat.
• Follow-up with customers through calls and emails, to ensure customer satisfaction and escalate issues when necessary.
• Stay informed about company programmes and marketing initiatives to effectively communicate relevant information and promotion to customers.

Administrative Tasks:

• Utilise company systems to track customer interactions, ensuring accuracy and timely responses.
• Assist with administrative tasks such as preparing lesson materials, sorting worksheets, conducting stock checks, and maintaining accurate customer records.
• Support teachers and students as needed to ensure smooth class operations and a positive experience.
• Other duties associated with the role and assigned by the line manager.

Job Requirements

• Minimum GCE 'O' Levels; tertiary students, stay-at-home parents, and retirees are welcome to apply.
• No prior experience required; experience in customer service, sales, or administrative roles is a bonus.
• Strong verbal and written communication skills in English, with the ability to engage with customers professionally and effectively..
• Basic proficiency in computer applications (e.g., Google Drive, Gmail, Docs, and Sheets) and the ability to quickly learn company systems.
• A genuine desire to assist customers, with the ability to listen actively and provide effective support.
• Detail-oriented with the ability to manage multiple tasks efficiently.
• Comfortable promoting the company’s programmes.
• Works well independently and in a team.
• Available for flexible hours, including weekends, and willing to work at different locations if needed.
• Positive, professional, and proactive mindset.
• Possess good work ethics, including integrity and a commitment to excellence.

Work Schedule & Hours

1. Flexible work arrangement, depending on your availability and center manpower's needs
2. Work hours on weekdays: 2.30pm to 9.30pm (inclusive of one hour's meal break)
3. Work hours on weekends: 8.30am to 6.30pm (inclusive of one hour's meal break)

Work Location

Work location will vary based on operational needs. Flexibility to work at different centers is required.

Contract & Remuneration

• Contract For Service; No staff benefits & CPF
• Hourly rates: $12 - $15 (Depending on qualification, work experience and commitment to work on weekends)

Customer Success Manager

Award-winning medical device startup (GyroGear.co) has an opening for a skilled Customer Success Manager based in Malaysia. We are developing intelligent wearable devices to stabilise hand tremors for 200 million people globally.

As a Customer Success Manager, you will play a critical role in ensuring that our customers are not only well taken care of but truly supported throughout their journey with GyroGear. This role is pivotal in shaping a customer experience that reflects the global image of GyroGear as a trusted leader in medical innovation. Through long-term engagement and relationship-building, you will foster customer success while laying the foundation for a world-class customer service team. Please note that this role may require occasional work on weekends and holidays to meet the needs of our customers.

For more information about GyroGear and the GyroGlove please visit www.gyrogear.co.

RESPONSIBILITIES:

We are looking for a Customer Success Manager whose responsibilities include, but are not limited to:

1. Customer Relationship Management

• Serve as the primary point of contact for GyroGear customers, ensuring inquiries are addressed promptly, professionally, and empathetically.
• Build and maintain long-lasting relationships by understanding customer needs, goals, and preferences.
• Act as a trusted advisor, guiding customers to maximize the value of GyroGear’s solutions.

2. Customer Onboarding and Education

• Lead the onboarding process, ensuring new customers are equipped with the knowledge and resources to succeed.
• Develop and deliver training sessions, tutorials, and resources tailored to customer needs.

3. Issue Resolution and Advocacy

• Collaborate with internal teams to resolve customer issues efficiently and to high satisfaction.
• Advocate for customers by communicating their feedback and pain points to R&D, Operations, and Commercial teams.

4. Driving Success Metrics and Retention

• Establish and track key customer success metrics, ensuring satisfaction goals are achieved.
• Identify at-risk customers proactively and implement strategies to improve retention.

5. Communication and Engagement

• Regularly update customers via newsletters, status reports, and check-ins to ensure consistent engagement.
• Actively participate in online communities to foster connections, increase brand awareness, and generate new leads.

6. CRM Management and Process Optimization

• Maintain and enhance the CRM database to ensure accuracy, usability, and efficiency.
• Develop and refine customer success workflows, ensuring scalability as the company grows.

7. Collaboration and Cross-Functional Support

• Partner with Logistics, Finance, and Commercial teams to handle returns, refunds, and complex customer concerns.
• Collaborate with Marketing to create customer-centric campaigns and content, such as testimonials and success stories.

8. Thought Leadership and Continuous Learning

• Stay updated on industry trends, regulatory changes, and competitive offerings to provide informed recommendations to customers.
• Represent GyroGear at regional and international events to showcase the GyroGlove™ and engage directly with customers (e.g., Singapore).

QUALIFICATIONS:

• A minimum of 5 years of experience in customer success, account management, or customer service roles.
• Proven track record of building and maintaining strong, trust-based client relationships.
• Strong communication skills in English, both written and verbal.
• Expertise in CRM platforms and related tools; experience with HubSpot, Intercom, Zapier, or Airtable is a bonus.

Technical and Professional Skills

• Advanced problem-solving and troubleshooting abilities, with a focus on delivering practical solutions.
• Strategic thinking and organizational skills, with the ability to manage multiple priorities effectively.
• Strong analytical mindset to track and optimize customer success metrics.

Soft Skills

• Empathy and active listening, with a passion for understanding and addressing customer concerns.
• Adaptability and resilience, thriving in a fast-paced, startup environment.
• High level of professionalism and composure in stressful situations.

Additional Requirements

• Flexibility to travel regionally as needed (e.g., to Singapore).
• A strong commitment to delivering exceptional customer experiences and exceeding expectations.

Role & Responsibilities:

• Lead the customer care team and oversee the daily operations of the customer care team
• Develop intervention strategies to mitigate gaps in service delivery
• Drive customer attraction and retention strategy to improve loyalty
• Audits customer service procedures and trends to determine system improvements.
• Monitor and ensure timely resolution of all customer issues.
• Consistently review on existing service procedures, policies and standards
• Develop and implement changes to improve customer service experience and facilitate organic growth
• Recruit, mentor and develop customer care executives
• Work closely with internal departments to improve service quality and service recovery process
• Perform other administrative duties as assigned

Requirements:

• Bachelor Degree with 2-3 years of relevant experience
• Minimum 1 year of leadership experience
• Possess excellent communication skills, both written and verbal, with the ability to communicate effectively with customers and all levels of the organisation
• Customer-centric mindset with a passion for delivering exceptional experiences
• Strong organisational skills with the ability to multi-task and adapt to changes in a highly dynamic work environment
• Able to work independently and collaboratively in a fast-paced environment

- liaise with clients/potential clients for account opening

- maintain existing account and weekly updates into customer relations system

- advise clients on monthly promotions

- sourcing of new clients

- sourcing of new projects for the company

- providing weekly updates to general manager on customer status

We are seeking for a Customer Experience Manager to boost our CX initiatives, shaping the experience and overall satisfaction for our clients. Work with stakeholders, develop processes, and improve service delivery. If you're passionate about creating great experiences, join us!

Job Responsibilities:

CX Initiatives

• Liaise with relevant stakeholders on a series of CX improvement initiatives and subsequent deployments across various touchpoints
• Develop processes for CX implementation e.g. metrics reporting, service principles implementation
• Assist with the development and implementation of new and/or improved service delivery channels/ initiatives
• Assist in distilling learnings from the various insights reports and prototyping projects for the development of CX strategy, vision, framework and service principles
• Assist to track performance trends and monitor effectiveness of various CX-related interventions, monitor service level standards and to highlight areas that require resolutions (both in the short-term and long-term)
• Assist in tracking the implementation of the CX roadmap and propose areas that may require revisions

CX Training/ Recognition

• Work with internal stakeholders on the planning of the different types of CX training/ learning for various groups of staff, leaders and vendors
• Assist in the curriculum development of the different types of training programmes for staff, vendors and partners
• Perform periodic reviews of the training contents for the various types of training and assist to recommend revisions wherever necessary
• Monitor and identify best practices for internal learnings on CX and plan learning sessions to cross-share best practices
• Assist in establishing and monitoring of rewards and recognition programmes for CX efforts and achievements

CX Data-Driven Initiatives

• Work with IT Team on the integration of CX-related data sources and development of the dashboards for CX metrics monitoring by management and staff
• Coordinate and consolidate reports of customer experience across various touchpoints, and service metrics from omnichannel data points
• Conduct regular review of metrics to ensure they are relevant as business operations evolve, and metrics are captured at key `Moments of Truth’ for identified customer segments
• Track performance trends and monitor effectiveness of various interventions, monitor service level standards, and promptly highlight areas that require resolution

CX Forums, Administrative Duties & Others

• Plan, coordinate and organise meetings with internal stakeholders on CX discussions
• Work closely with Business Development to ensure consistent positive brand experience across various touchpoints
• Organise client appreciation events to engage and foster stronger relationship with Client
• Perform administrative duties e.g. procurement, budget utilisation tracking, logistics arrangements, finance related processing
• Assist and support in any other CXSE initiatives, when needed

Job Qualifications:

• At least a Degree in Business Administration or in a related field with minimum three (3) years of experience in Contact Centre industry
• Experience in customer experience related projects or service journey mapping or data analysis work would be an added advantage
• Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
• Proficient in Microsoft tools and preparing of management reports

Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications.

Digify is used in 138 countries today. We have more than 600,000 users worldwide.

THE ROLE

As our Customer Success Manager at Digify, you can choose to work on-site at our Singapore office or remotely, with occasional travel to Singapore as needed. In this role, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience.

WHAT YOU WILL BE DOING

Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.

• Increase customer satisfaction and retention by building strong, long-term client relationships.
• Conduct regular check-ins to improve product usage and address customer issues promptly.
• Collaborate with customers on renewals, account expansions, and retention strategies.
• Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
• Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
• Troubleshoot technical issues in partnership with the Engineering and Development teams.
• Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
• Proactively manage a book of business, tracking account health and mitigating retention risks.
• Collaborate cross-functionally to optimize processes and implement solutions for customer success.
• Support system configuration and onboarding processes tailored to customer requirements.

• Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.
• Proven experience in customer success or account management within a B2B SaaS or software company.
• Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.
• Proactive attitude and mentality in identifying opportunities to expand customer accounts by understanding their evolving needs and aligning them with our solutions.
• Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.
• Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients.
• Demonstrated success in renewals, upselling, and account expansion strategies.
• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• Meticulous attention to detail and a high degree of accuracy in all deliverables.
• A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness.
• Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage.
• Willingness to travel to Singapore on occasion if working remotely.