Bloomberg runs on data. Our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock – from around the world. In Data, we are responsible for delivering this data, news and analytics through innovative technology - quickly and accurately. We apply problem-solving skills to identify innovative workflow efficiencies, and we implement technology solutions to enhance our systems, products and processes - all while providing exceptional customer support to our clients.

Our Team:

The Global Data Analytics Team is the frontline customer service provider for Bloomberg's Data clients. We deliver knowledgeable and dedicated service to our customers addressing data related inquiries. We liaise with data’s domain based teams to help confirm and support data related inquiries through the “ADSK” system. We solve complex problems and provide accurate and timely solutions in order to consistently surpass the expectations of our clients.

The team is structured into domain based teams across three asset classes with Equity, Fixed Income and Multi Asset teams across the globe with generalists across each group. These teams are directly aligned to domain based ADSK groups and partners among Data’s departments, Companies, Securities, Managed Investment and Benchmarks, Content Acquisition, and the Data Management Lab teams.

What’s the role?

Our Data Analysts are the front line of customer service for Data supporting both internal and external clients. In this role your core responsibility will be supporting Bloomberg clients through our Help Desk, which will allow you to develop general financial markets understanding and knowledge of the inner workings of Bloomberg's customer service technology. You will also use your project management skills and problem solving abilities to assist in the implementation of strategic solutions to improve client experience and team workflows and procedures. We are a large team that interacts with all areas of the business, therefore the ability to effectively connect with partners in different regions and roles is essential.

We'll trust you to:

• Leverage your customer service skills to provide exceptional customer service to Bloomberg clients via our Help Desk (ADSK)
• Use your customer service skills and subject matter expertise to educate and inform our clients
• Build and maintain relationships with key internal and external Stakeholders (such as Enterprise Support, Analytics, and Data Product Teams)
• Use problem solving and data analysis skills to find insights that assist in the implementation of strategic solutions to improve the client experience
• Enhance customer operational performance by using Help Desk resources
• Actively seek out opportunities for self-improvement, keeping up with new product training and process knowledge
• Make independent decisions to resolve customer issues with strong problem solving skills

You’ll need to have:

• 1-3 years of work experience in the financial services industry, including exchanges, market data providers, financial technology or financial institutions
• Proficiency in data analytics tools such as QlikSense, or Tableau
• Experience working in a customer service roles where you're interacting with both internal and external clients, eg customer support or helpdesk roles
• A bachelor's degree or higher in relevant data technology or financial field, or degree-equivalent qualifications
• Ability to adapt within a fast-paced and dynamic environment, and desire to work on multidisciplinary teams
• Demonstrated ability to take a logical approach and apply critical thinking skills in order to solve problems
• Ability to work independently & in a team environment under deadlines, demonstrating self-motivation
• Demonstrated continuous career growth within an organisation
• Excellent written and verbal communication skill in English

We’d love to see:

• Proficiency in another Asian language as this role will require coverage across Asia
• Proficiency in Microsoft Office suite & Google Drive

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional

Responsibilities:

1. Setup and Configure Reporting Platform: Collaborate with business stakeholders to understand and translate business and functional requirements into precise technical specifications.
   Develop, implement, and manage Extract, Transform, Load (ETL) scripts for data integration and migration tasks.
   Create complex queries and develop comprehensive reports to present data insights effectively.
   Conduct unit testing, troubleshoot, and resolve any defects to ensure seamless reporting and data integration.
   

Skills and Experience Requirements:

Must-Have:

1. Azure Data Factory (ADF): At least 2-3 years of experience with ADF, including developing pipelines to migrate and transform data.
   Skilled in creating complex ADF jobs involving the transformation of multiple tables.
   Familiarity with ADF terminologies and coding standards to ensure best practices are followed.
   
2. Azure Synapse: Solid understanding of Azure Synapse databases, including data distribution, indexing, and record processing.
   Experience configuring Synapse databases for concurrent processing of large datasets and integrating with ADF pipelines.
   Knowledge of access control setups, including the use of service accounts for secure database access.
   
3. Power BI SaaS: Minimum of 2-3 years of experience with Power BI, including the use of Power BI Desktop and builder tools to develop and enhance paginated reports.
   Proficiency in creating complex, interactive dashboards that provide valuable business insights.
   In-depth understanding of Power BI licensing models (Free, Pro, Premium) and workspace access management.
   Experience setting up and configuring Power BI Gateways for secure and reliable data connections.
   

Good to Have:

• Strong problem-solving skills and the ability to optimize data processes for performance and efficiency.
• Experience with cloud platforms and data integration tools.
• Understanding of data warehousing concepts and database management systems.
• Ability to communicate effectively with cross-functional teams and present technical concepts to non-technical stakeholders.

This position requires a self-starter who can adapt to changing requirements and work independently or as part of a team to deliver high-quality data solutions.

EA License Number : 11C4879

Job Descriptions:

• Order processing
• To do GR and GI in SAP and WMS
• Liaising and coordinating with customers
• Performing daily/monthly/quarterly cycle count
• Any other ad-hoc duties

Requirements:

• Proficient in Microsoft Office tools
• Training provided

Product area

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Job description

The Data Center team designs and operates some of the most sophisticated electrical engineering, mechanical engineering and HVAC systems in the world. Facilities Technicians at Google data centers operate, monitor and support physical facilities conditions. Some of these duties will include heating and cooling of air and water, power supply, generators, UPS systems, electrical distribution and control and monitoring systems. You regularly help inspect, maintain and repair various data center systems such as piping and non-critical electrical or mechanical system components). You provide daily assistance to senior technicians as you read blueprints/schematics, conduct tours of systems and assess their working order.

As an advocate for best practices, you develop creative approaches to reducing operational costs while improving overall data center efficiency. You ensure that environmental and safety standards are consistently met, identifying problems and making repairs quickly. In emergency situations or abnormal conditions, you manage data center performance issues and outages to minimize the recovery time from failures.

Qualifications

Job responsibilities

• Regularly inspect, maintain, and repair various data center systems such as piping and non-critical electrical or mechanical system components. Provide daily assistance to senior technicians as you read blueprints/schematics, conduct tours of systems, and assess their working order.
• Be responsible for the uptime and maintenance of water pumps and treatment systems, HVAC, UPS, generators, electrical distribution, and Control and Monitoring Systems.
• Develop creative approaches to reducing operational costs, whilst improving efficiencies. Operate, monitor, maintain, and respond to abnormal conditions in the data center facilities systems and equipment.
• Provide tracking and trending operational characteristics. Support startup, commissioning, and integration of new equipment and systems into facilities infrastructure.
• Follow the site’s environmental health and safety policies. Availability to work on shifts including nights, weekends, and holidays.

Minimum qualifications

• Associate's degree, trade school certification, verifiable training in a relevant technical field, or equivalent practical experience.
• 2 years of experience in data center facilities.
• Experience in HVAC, Electrical Maintenance, Electrical Safety, Electrical Systems, Electrical Infrastructure Systems, Mechanical Maintenance, Mechanical Infrastructure Systems, Generators.
• Ability to lift and move 50 lbs of equipment, work on platforms, ladders, and under raised floors.

Preferred qualifications

• 3 years of experience in controls/automation or the equivalent in a critical/ construction/ high tech environment.
• Experience in data centers, hospitals, hotel industry, power plants, HV electrical substations, or other mission critical facility maintenance and operational experience.
• Knowledge of electrical, mechanical, and controls systems, including: Feeders, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDU/PMM units, Chillers, Air handling units and CRAC units.
• Knowledge of meters, devices, sensors, and troubleshooting utilizing standard hand tools, digital metering, or calibration/diagnostic equipment.

• CAT-1 cleared/eligible candidate is required for this role.
• Experience in data analysis.
• Experience in managing data reconciliation/quality checks (implementation, monitoring and troubleshooting).
• Hands-on experience with Oracle PL/SQL.
• Experience in performing UAT.
• Able to manage SLA and queries from end users.
• Experience in providing documentation support e.g. in technical/functional specifications.
• Possess finance domain knowledge.
• Good problem solving and logical thinking.

• CAT-1 cleared/eligible candidate is required for this role.
• Experience in data analysis.
• Experience in managing data reconciliation/quality checks (implementation, monitoring and troubleshooting).
• Hands-on experience with Oracle PL/SQL.
• Experience in performing UAT.
• Able to manage SLA and queries from end users.
• Experience in providing documentation support e.g. in technical/functional specifications.
• Possess finance domain knowledge.
• Good problem solving and logical thinking.

We are looking for candidates to drive new businesses, to SUPPORT and to INTRODUCE new customers to our clients.

This is an EXCELLENT opportunity for you, if you’re looking to make a huge impact in a HIGH- GROWTH environment. If you thrive on ownership and functioning creatively and collaboratively with teammates, this is the role for you!

What you'll bring to the table:

- Good communication skills
- A love for regular human interaction.

- Self-motivated.

- If the word "NO" just makes you more adamant to succeed at something.

What we HAVE:

- Supportive team who coach and developing talented salespeople.

- Realistic goals and activity-based bonuses, with competitive commissions.

- Regular company and team social events.

If you have what it takes, then we would definitely like to speak with you!

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Recruitment Consultant who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Junior/ Entry (No experience required - Training Provided)

• Senior level positions from various sectors are available

• Convenient location (5 minute to Tanjong Pagar MRT)

• Abundant personal growth and progression opportunities

• Start-up environment, welcoming workplace culture

• Stable Basic Salary + Attractive Incentives

Job Duties:

• An integral role as a recruiter in fulfilling clients' staffing needs.

• Handle full spectrum of recruitment and talent acquisition matters

• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements.

• Coordinate interviews between candidates and clients

• Developing connections and new business and relationship management sources with existing accounts.

• Networking and building relationships with business partners and jobseekers

• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree

• Entry Level to Experienced consultants welcome (Multiple positions)

• Strong passion for recruitment and people-oriented

• Good communication and interpersonal skills

• Comfortable working in a fast-paced environment

• CEI certified would be an advantage

• Self-motivated, proactive personality, willing to work and achieve goals in a team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

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Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make an impact happen with a career at TikTok.

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About the team

The strategy team's mission is to use model-driven and data-driven ways to promote core indicators on LIVE revenue and user engagement, which includes:

1. Build prediction/uplift NN model to improve LIVE feature intelligence;

2. Mine and interfere with potential crowds to gain a higher ROI operation for both LIVE streamer and watcher;

3. Make detailed analysis on user data and system data to find out user experience optimization zoom;

4. Other work like user growth strategy, cold-start strategy, etc.

We are looking for talented individuals to join us in 2025. As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with TikTok.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

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Requirements:

1. Responsible for data science work related to the product and operation strategy of TikTok LIVE.

2. Analyse business data in different markets, formulate targeted strategies, and evaluate strategic benefits.

3. Build insights into different strategy scenarios, use data skills to deepen scenario understanding and promote decision quality.

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Qualifications

1. Mathematics, statistics, computer science related majors, have experience of internet business.

2. Excellent thinking framework and scenaios understanding ability, good at using data analysis and other means to solve business problems.

3. Experience of casual inference, evaluation framework, data mining is preferred.

4. Understanding the principle of machine learning and recommendation algorithms is preferred.

Preferred Qualification

Experience from a large-scale internet business

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy.

If you have any questions, please reach out to us at [email protected].

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities

• Deploy, administer, and support database and data lake infrastructures.
• Formulate and execute plans for high availability, backup, recovery, and disaster preparedness.
• Diagnose and resolve database issues and optimize performance.
• Enforce industry-standard security measures, policies, and best practices.
• Enhance clients' data warehouses and data lakes, and maintain comprehensive documentation.

Requirements

• Proficiency in Database Administration.
• Experience with Linux operating systems and scripting.
• Practical experience with at least one of the following: Hadoop Distributions, Relational Databases, or NoSQL Databases.
• Advantageous knowledge in one or more of the following areas: Data Virtualization tools, Scripting languages, Cloud platforms, and Docker/Kubernetes environments.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The successful candidate will work with Professor XIA Yingcun on Statistical learning of complicated health data under a project on Tensor dimension reduction for multimodal data and its application in EEG analysis.

Qualifications

• Qualifications / Discipline: PhD in Statistics and Data Science.

• Skills: The successful candidate needs to have experience in large-scale data analysis, advanced probability and statistical techniques, and strong computer programming skills.

• Experience: 2 years of research experience in machine learning methods.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/eX39z4hd

• Strong support from management to invest in data
• Exposure to latest technology - Microsoft Azure Data

About the company
Our Client is an established company within their industry. With rapid expansion and technology investment plan, they are now looking for an Senior Data Engineer / Data Engineering ( Azure Data ) to join their team.

About the job

Your role involves:

• Establish and manage data pipelines for the transformation and loading of data from the data lake into Data Warehouse models.
• Collaborate with various global data sources to supply data to our Azure Cloud-based Global Data Analytics Platform.
• Develop, construct, and maintain Data Warehouse models to meet the data analytics needs of Company's global, regional, and local business units.
• Delving into data sets to uncover insights, pinpointing features and discrepancies, and effectively communicating findings to stakeholders.
• Stay updated on emerging trends and technologies in data engineering and recommend improvements to existing systems

Skills and experience required

As a successful applicant, you will be have at least 4 years of experience in azure data.

Proven track record in Azure Data Factory, Azure Synapse Analytics/Data Warehouse, Azure Analysis Services and Python will be highly preferred.

Whats on offer
This is an excellent opportunity to join an established company with high investment in data engineering. You will get the opportunity to work in a high performing team with exposure to latest technology.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/eX39z4hd (EA: 94C3609/ R1219669)

Responsibilities

. Report to Academic Head (Higher Education)

· Prepare and develop teaching and learning materials according to module descriptor

· Develop lesson plan and create assessment brief

· Complete marking of all assessment papers and to moderate academic results

· Conduct lesson to be delivered face-to-face

· Adopt the use of Information Technology tools to enhance learning by students

· Regular feedback to Academic Head regarding students’ academic performance and behaviour

Requirements:

· Possess Master’s or Doctorate Degrees in IT, Computing, Data Science and AI

· With at least 5 years of relevant working or teaching experience in data science field

· Possess strong interpersonal and communications skills, passionate in sharing knowledge and interacting with students

· Strong sense of professionalism and commitment in completing assigned tasks efficiently and in a timely manner

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The Lee Kuan Yew School of Public Policy is a leading public policy school in Asia, part of the National University of Singapore. Its mission is to improve governance in Asia, and improve lives for a sustainable world. Its faculty consists of accomplished scholars, educators, and experienced policy practitioners. The school offers several Master's degree programmes, a small PhD programme, as well as executive education programmes for policymakers in Asia and beyond.

The School and the University place strong emphasis on teaching and learning. To serve the educational mission of the School and the University, the Educator Track has been designed to bring together and support the career pathway of outstanding educators. Faculty on the Educator Track will be expected to teach as well contribute to the broader educational mission of the School. At more senior levels, they are expected to lead on pedagogical innovations and in teaching and learning matters. A research background in a primary disciplinary domain is valued. Scholarly research on pedagogy and teaching is a bonus, but not mandated. Although the NUS Educator Track is not a tenurable line, it has a route towards an Associate Professorship on an open contract, along with the possibility of funding for overseas conference travel.

The LKY School invites applications for the following full-time positions on the Educator Track:

• Lecturer/Senior Lecturer in Public Finance & Budgeting (disciplinary field – Economics or Public Administration)
• Lecturer/Senior Lecturer in Data Analytics or Advanced Methods/Tools, with an ability to teach R and Python preferred (disciplinary field – Public Administration, Public Management, or Public Policy)

Applicants for Senior Lecturer positions must possess a PhD degree as well as at least five years teaching experience and demonstrated impact in higher education settings. Candidates for Lecturer positions should have a PhD degree, and prior teaching experience in higher education settings would be advantageous.

The appointments of Senior Lecturer and Lecturer will be for an initial period of 3-5 years and 2-3 years, respectively, ideally beginning January 2025, with the possibility of contract renewal based on performance and the school’s teaching requirements.

Application

To apply, please provide a detailed resume and a cover letter describing your background and preparation for the position, your teaching interests, and your potential contributions to the school.

Interested candidates are encouraged to find out more about the National University of Singapore and the LKY School at www.lkyspp.nus.edu.sg.

Required Documents

• Detailed curriculum vitae, including details of education, employment history, past experience of teaching and supervision, research activities (including publications) and achievements, honours and awards, and service accomplishments.
• Cover letter.
• Teaching statement.
• A teaching portfolio with sample classroom exercises and recent student or peer teaching evaluations.
• Three letters of reference.

Only shortlisted candidates will be notified.

Hall of Goods Pte Ltd is a distributor and reseller of lifestyle brands from around the world. While our company is based in Singapore, our brands are distributed and sold in many parts of Asia. We pride ourselves in being a true partner to the brand owners because we believe that it is equally as important to grow the equity of the brands we carry as it is to increase penetration and sales of their products in Asia.

Hall of Goods Pte Ltd invests in grooming our people as well as building strong partnerships with our suppliers and agencies. In that way, we create an eco-system that enables us to grow more effectively and efficiently.

While our structure is lean, we constantly look for talent that has the same values and principles as we do but can add new perspective at the same time. The values at Hall of Goods are simple.

1. Don’t be afraid to learn new things

2. Make sure everything you is done because you believe it has real value to the consumer and to the business

Roles & Responsibilities

Data entry and administrative assistant role

Responsibilities include consolidating and entering data from sales statements and providing administrative support to ensure efficient operations in the Company.

Job Responsibilities:

· Answer all enquiries via social media, phone call

· Entering of data entry, preparation and generating of invoices

· Assist with Management on any ad-hoc duties

. Flexible Working hours: 9am to 5pm. Minimum 3 working days a week. Working days can be discussed further

Job Requirement:

1. Minimum GCE ‘O’ Levels with working experience

2. Experience in data entry would be an advantage

3. Proficient in Microsoft Office

4. Good interpersonal and communication skills

5. Diligent, organised, self-driven, resourceful and fast learner

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Recruitment Consultant who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Junior/ Entry (No experience required - Training Provided)

• Senior level positions from various sectors are available

• Convenient location (5 minute to Tanjong Pagar MRT)

• Abundant personal growth and progression opportunities

• Start-up environment, welcoming workplace culture

• Stable Basic Salary + Attractive Incentives

Job Duties:

• An integral role as a recruiter in fulfilling clients' staffing needs.

• Handle full spectrum of recruitment and talent acquisition matters

• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements.

• Coordinate interviews between candidates and clients

• Developing connections and new business and relationship management sources with existing accounts.

• Networking and building relationships with business partners and jobseekers

• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree

• Entry Level to Experienced consultants welcome (Multiple positions)

• Strong passion for recruitment and people-oriented

• Good communication and interpersonal skills

• Comfortable working in a fast-paced environment

• CEI certified would be an advantage

• Self-motivated, proactive personality, willing to work and achieve goals in a team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]

Lead APAC strategy to drive recruitment & retention

• Co-build with the market a strong CRM omnichannel strategy to drive repurchase and loyalty, and develop a year round CRM action plan aligning with our APAC priorities
• Work with markets to animate campaigns, support CRM activities and/or mechanics to target relevant customers groups (Club Clarins, VIPs, prospects, Make up vs Skincare…).
• Oversee and develop the Loyalty strategy (Club Clarins Program) together with Global and countries, support countries in the evolution and animation of their Club Clarins Program (Tiers, brand identity, Member’s day) & Loyalty Engine
• Drive cross-product segments/categories link-selling and penetration through best practice sharing focusing on key product campaigns and customer segments
• Propose operations & mechanisms to increase contractibility (mobile and email opt-in in markets) and improve main KPIs : decrease churn rate & Increase New Customer Repeat rate
• Develop and implement the CRM loyalty program, membership campaigns and marketing automation rules to achieve customer retention and loyalty KPIs
• Oversee the setup and implementation of triggers campaigns, including recommending the target audiences for campaigns based on briefs submitted by markets

Drive Analysis & insights related to the customer

• Utilize CRM & CX data to generate insights, track KPIs and drive actionable recommendations and strategy to improve customer interaction and retention.
• Support marketing teams to understand Customer behaviour (retention, cross sell, link sell…) for specific product launches or campaigns.
• Support other transversal teams (Retail, E-commerce) for deep dive into customer profiling (Mega campaign, new store…)
• Continuously track key performance metrics of customer database and measure the impact of CRM initiatives, to evaluate effectiveness as well as for reporting to key stakeholders.
• Analyze customer purchase patterns, migration of customers, and recruitment of new customers per channel and retention of existing customers to support APAC main CRM KPIs
• Advise and challenge markets to develop strong customer knowledge within CRM teams
• Generate insightful reports, post-campaign analysis to optimize the strategy and its implementation
• Performs Consumer Journey Mapping and analyzes business touch-points in order to increase the business’s commercial opportunities

Drive Clientelling strategy, approaches and manage customer development and acquisition initiatives in close collaboration with Retail & training teams

• Creation and execution of regional Clientelling strategy, plan and tools based on global strategy and local needs
• Champion in-market understanding, adaptation, and roll-out of new/existing tools, data, training, and programs across retail stores and remote selling
• Deliver the development and management of strategies for attracting new clients.
• Drive client development, lifecycle planning and new Clientelling tactics to grow business from existing clients
• Strong collaboration with Marketing, Retail & Training team to create synergies and workflows focused on customer centricity
• Provide data-driven insights into customer behavior to inform business strategies, including analysis by profile, segment, and product line
• Setting up of CRM benchmarks and then regular monitoring of loyalty and customer metrics.
• Support other teams (CX, EC, marketing) in leveraging the Clientelling tool
• Propose evolutions & recommendations to constantly improve the outreach and the features of the tool

Drive Customer Experience strategy

• Define in line with Global the APAC customer care guidelines & strategy
• Support the implementation of AI chatbot, Line, Kakao, and other global tools across APAC Customer Experience teams
• Analyse and share internally (local & global) Customer Care KPIs, NPS and SLAs
• Recommend APAC customer voice strategy & evolutions by listening to voice call records, customer verbatim/reviews from NPS/CSAT
• Analyse and recommend actions/evolution to enhance the consumer experience on Clarins.com based on customer care insights

Oversee APAC market’s CRM platforms & tools

• Support APAC project team and Global teams to implement CRM projects (Clientelling, customer care) that align with local market needs
• Be a key partner for the successful installation / roll-out of the new & best in class tools in APAC
• Ensure the relevancy and effectiveness of local CRM tools in managing customer data, segmentation and targeted campaigns taking into consideration local specificities
• Ensure compliance and security with data protection and safeguard customer data and will also stay with industry trends, emerging technologies and local channels and specificities
• Master all key CRM tools from a business user point of view (Loyalty, Clientelling, Campaign management…)

Lead and animate APAC’s local CRM & CX teams

• Be the regional center of excellence for CRM, data analytics and CX and the champion of consumer intimacy in the region
• Work closely with transversal teams (CRM, Marketing, Retail, EC) and stores to always ensure a deep understanding of the consumer
• Collaborate with Global teams (HQ in France) to represent APAC needs and local specificities and ensure global tools and strategies are always up to date
• Train and animate APAC markets, guide them on CRM practices and tools and techniques to maximize efficiency and productivity

Other responsibilities may be added to the above, which are consistent with the title Senior Manager - CRM, CX & Consumer Data, Asia Pacific

YOU HAVE:

• Preferably Business Degree, focus on CRM/Customer Experience/Business management/Marketing
• 10 years of experience in B-to-C CRM, analytics & Digital (both on and offline), preferably retail industry
• Strong presentation skills with excellent written and verbal communication skills
• Customer-focused, results-oriented and passionate about customer engagement
• Strong interest in understanding consumer insights and behaviour, with an eye for detail and a broad sense of perspective
• Expertise in CRM lifecycle planning, and experience in Loyalty program management
• Good proficiency in Marketing Automation (Adobe Campaign preferred)
• Knowledge of data visualisation tools (Qlik Sense or Tableau)
• Good with numbers, have strong analytical skills and problem-solving capabilities
• Digitally-minded with an awareness of online trends and innovations
• Ability to communicate clearly and create good relations with others
• Strong collaboration and influence skills, being open minded and adaptable, eager to embrace new challenges

WE HAVE:

• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with up to 2 days of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

* Excellent customer service and customer acquisition

* Brand enhancement for reputable clients

* Conducting presentations

* Assisting in the local and regional expansion of our organisational growth

* Developing coaching skills

Benefits:

* One-to-one guidance

* Transparent career growth

* Leadership and personal development workshops

* Global overseas exposure

* Vibrant team environment

Requirements:

* Keen to learn, self driven individuals

* Team player with entrepreneurial mindset

* Good interpersonal skills

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Recruitment Consultant who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Junior/ Entry (No experience required - Training Provided)

• Senior level positions from various sectors are available

• Convenient location (5 minute to Tanjong Pagar MRT)

• Abundant personal growth and progression opportunities

• Start-up environment, welcoming workplace culture

• Stable Basic Salary + Attractive Incentives

Job Duties:

• An integral role as a recruiter in fulfilling clients' staffing needs.

• Handle full spectrum of recruitment and talent acquisition matters

• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements.

• Coordinate interviews between candidates and clients

• Developing connections and new business and relationship management sources with existing accounts.

• Networking and building relationships with business partners and jobseekers

• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree

• Entry Level to Experienced consultants welcome (Multiple positions)

• Strong passion for recruitment and people-oriented

• Good communication and interpersonal skills

• Comfortable working in a fast-paced environment

• CEI certified would be an advantage

• Self-motivated, proactive personality, willing to work and achieve goals in a team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]