The Senior Client Success Specialist is an advanced subject matter expert, responsible for building and maintaining the client relationship to drive value for the client and increased lifetime value for the organization.

This role is responsible for multiple medium-to-large or diverse (multi-service) contracts for larger clients. As the primary post-sale point of contact for clients they drive client-facing activity through the Client Success Management Charters of Adoption, Expansion and Renewal.

Acting as the clients’ trusted advisor they help the client realize value from their relationship with the organization and ensure the client’s relationship experience is a positive one.

This role is required to work in partnership with sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal as the primary customer contact point.

Core Duties and Responsibilities

Client Nurture / Relationship -

• Develops and maintains the relationship with client representatives to Management level, being recognized as the client’s ‘trusted advisor’ through periodic engagements
• Coordination of new client on-boarding responsibilities, including set-up of the client onto the Client Portals (plus other associated activities).
• Ensures the client can interact successfully with the company and to optimize the engagement (measurable through improving CSAT).
• Preparation and implementation of weekly/monthly/quarterly/bi-annual client service meetings, client audits, client satisfaction surveys as well as tracking of service issues, quality assurance metrics and complaints (including being the first point of contact for complaints and escalations)
• Acts as an escalation point for client issues which are not being resolved though standard process, facilitating a satisfactory client outcome with relevant resolver groups within the company.
• Gathers and tracks client requirements and specifications, including changes throughout the life of the contract and associated approvals/authorisations from the client and the company
• Documents and publishes meeting agendas and associated minutes, and tracks action items, owners, and due dates.
• Control and management of the commercial client contribution, monitoring of the ordering and billing processes as well as chasing outstanding payments/receivables. Development of client interfaces and systems (for example CRM and Change Management Systems)

Adoption Charter -

• Ensures the client is aware of and is successfully adopting offer features and increasing their usage of services (as appropriate).
• Proactively helps the client to realize demonstrable value from the offers and meet their original business (procurement) objectives.

Expansion Charter -

• Drives up-sell of existing offers/services and close the deals to achieve revenue targets.
• Identifies cross-sell opportunities (to extend company's footprint with the client) and facilitates engagement with Sales/GTM functions to engage the client on these opportunities.

Renewal Charter -

• Demonstrates the value delivered by the company throughout the lifetime of the contract and drives a successful and on-time renewal.
• Minimizes churn (client, revenue, service) at renewal and seek opportunities to drive up-sell / cross-sell as part of the renewal process.
• Prepares status reports to keep management, clients, and project team informed of project status, renewal business metrics and related issues
• Recommends appropriate process and procedure revisions in support of continuous improvement.

Client Success Practice -

• Be an active member of the Regional and Global CS Management practice (including adopting standard methodologies, platforms/tools, KPIs, best practice activity, sharing experiences with the community).
• Responsible for Data Quality Management within own client portfolio.
• Must be able to respond to emergency situations at the data center and to carry a cell phone and provide 24 x 7 support as needed.
• Periodic travel to other NTT GDC locations, and client or vendor sites.
• Builds and maintains Client Success Management skills and operating knowledge.
• Builds and maintains an up-to-date knowledge of company offers.

Knowledge, Skills and Attributes:

• Excellent interpersonal skills with the ability to develop and maintain solid stakeholder relationships up to Management level.
• Possess excellent problem solving, critical thinking, client service, verbal and written communication skills.
• Advanced account planning and stakeholder mapping and management techniques documented in Account Plans
• Ability to interpret a client’s business strategy / plans and understand opportunities for company solutions/services.
• Advanced knowledge of company offers and services, including the core functionality and features, linkage within organization's service portfolio, pricing structures, client benefits.
• Ability to provide an external industry viewpoint (including industry insights, technology trends and competitor landscape) and to highlight company's expertise and differentiated offerings and position “partnership” offerings with the client.
• Be highly proficient with the use of IT equipment and software systems, including a very good knowledge of MS Office, especially Excel.
• Advanced sales skills (consultative selling and negotiation) with the ability to identify up-sell opportunities and close resulting deals participating as member of the overall sales account team.
• Ability to execute on-time renewals with minimum volume or price churn and maintaining readily available client contract database of post and current contracts together with client specific documentation.
• Strong knowledge and understanding of IT service environment, service operations and ITIL practices.
• Advanced understanding of company’s high-level operating model and the ability to develop and maintain relationships across relevant cross-functional teams.
• Advanced understanding of company’s billing processes and client invoicing linked to contracted services.
• Advanced understanding of financial statements and metrics, including revenue, expense control, and growth relative to market in order to hold strategic client conversations.
• Advanced understanding of contracts and contract management; with the ability to maintain the contract, to discuss with the client and understand how to position as a value exchange.

Additional Requirements:

• Bachelor’s degree or equivalent in information technology or sales or a related field.
• Additional relevant vendor certifications are advantageous.
• At least 6 – 8 years of relevant experience in a client-facing role in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) technical services company, such as a data center services provider, telecommunications and/or internet services provider or another similar technical organisation.
• Advanced subject matter and services product expertise within sales and operations.
• Advanced experience in a Managed Services and/or Outsourcing environment.
• Advanced experience as Operations /Delivery Manager, Account Executive, Solutions Consultant/Service architect for medium to large managed services contracts for assigned clients.

Job Description

• Industry/ Organization Type: Telecommunication Services
• Position Title: Facilities Technician (Data Center)
• Working Location: New Tech Park & Techlink
• Working Hours: Rotating 8-hour shifts
• Salary Package: Basic Salary + Shift Allowance ($300) + Variable Bonus + Medical & Flexi Benefits
• Duration: Permanent

Key Responsibilities

• Maintain and service building facilities, including electrical and mechanical systems.
• Perform minor repairs and improvements to buildings and equipment.
• Conduct routine preventive maintenance on building systems and infrastructure.
• Manage and oversee contractors and vendors to ensure cost-effective, quality repairs and maintenance.
• Provide engineering support during weekends, public holidays, or extended hours when necessary.
• To standby 24 hours on duty roster (will provide additional standby allowance).

APPLY NOW!!!

• Minimum ITE Certificate/Diploma in Mechanical/ Electrical Engineering, Facilities Management or related fields.
• With hands-on skill set in mechanical (ACMV) and electrical systems, with proficiency in maintenance, troubleshooting, and repair.
• Prior work in critical environments like Data Centres, Cleanrooms, or Semiconductor plants is an added advantage.
• Effective communication skills and ability to work as part of a team.
• Competent in using Microsoft Excel and Word.
• Good understanding of facility M&E (Mechanical & Electrical) systems.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #64875 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

First Konnection, the authorized education recruitment partner for this role, is collaborating with a cutting-edge education centre that leverages technology and data analytics to transform how Math is taught and learned.

The centre's unique curriculum, crafted by experienced educators and enhanced with real-time learning insights, aims to empower students to achieve their fullest potential.

We are seeking enthusiastic Primary Math Teachers who are passionate about using data to personalize learning experiences and foster a deep understanding of mathematical concepts in primary school students.

If you’re excited about utilizing innovative teaching methods and want to be part of a dynamic and forward-thinking team, we encourage you to apply.

Why Join Us?

• Pioneering Educational Environment: Be part of a centre that’s redefining Math education through a data-driven approach.
• Professional Growth: Benefit from continuous training and the opportunity to progress into leadership roles through our Management Associate Programme.
• Supportive Culture: Work in a collaborative and growth-focused environment that values professional development.

Location:
Parkway Parade, Marine Parade

Your Role:

• Teach 10 to 12 classes weekly (2 hours per class) and inspire a love for Math in primary school students.
• Utilize our proprietary analytics platform to track student progress and provide individualized feedback to optimize learning outcomes.
• Share detailed progress reports with parents, offering actionable insights to support students’ academic development.
• Collaborate with fellow educators to refine the curriculum and contribute fresh ideas to enhance teaching standards.
• Participate in regular meetings and training sessions to stay updated on best practices.
• Maintain a safe and engaging classroom environment that supports the holistic development of every student.

Qualifications & Requirements:

• Bachelor’s Degree in Mathematics, Education, or a related field. (Local university graduates preferred).
• Strong familiarity with the local MOE curriculum.
• High level of enthusiasm, adaptability, and a commitment to nurturing young minds.
• Excellent communication skills and the ability to build positive relationships with students and parents.

Benefits:

• Annual Leave: 2 weeks of centre closure at the end of the academic year (Last 2 weeks of December) + 10 days of Annual Leave.
• Professional Development: Access ongoing training and career advancement opportunities through our Management Associate Programme.
• Work-Life Balance: Join a supportive team with a balanced work environment.

Ready to Make a Lasting Impact?

If you're eager to inspire a love for learning in young minds and want to be part of a progressive, data-driven team, we’d love to hear from you!

Submit your application here or through MyCareersFuture to kickstart a fulfilling career journey with us.

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

JOB DESCRIPTION

Job Title

Data Engineer (Teradata FSLDM)

Occupation

DATA ENGINEER

Job Description & Requirements

About the Client:

Our client is a multinational Bank

Responsibilities:

• Design, develop, and implement Teradata database solutions.
• Map source system attributes to targets within the FSLDM.
• Map FSDLM structures to target structures in downstream data marts.
• Create and optimize SQL queries for efficient data retrieval and manipulation.
• Work on database modeling, indexing, and partitioning to ensure optimal performance.
• Develop and maintain ETL processes using tools like Teradata Utilities (Fast Load, MultiLoad, BTEQ, etc.).
• Collaborate with data architects and other teams to ensure seamless data integration across different platforms.
• Identify and resolve performance bottlenecks in Teradata databases.
• Contribute to the design and maintenance of data warehouse structures.
• Implement data warehousing best practices and standards.
• Implement and maintain data security measures, including access controls and encryption, to ensure data integrity and confidentiality.
• Provide support for Teradata-related issues, troubleshoot problems, and implement solutions.

Requirement:

• In-depth knowledge and hands-on experience with Teradata database technologies.
• Good understanding of Financial logical Data Model Teradata (FSLDM).
• Proficient in writing and optimizing complex SQL queries.
• Experience with Teradata utilities such as FastLoad, MultiLoad, BTEQ, and other ETL tools.
• Familiarity with data modeling concepts and the ability to design efficient database structures.
• Experience in customizing the FSLDM model.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R24125310 (PARAMATASEEMA NAVEEN RAJANNA)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

“By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries

Data Engineer

Job Purpose

This role is responsible for the design, development, testing, implementation and maintenance of data integration and data management solutions.

Job Requirement

• At least 10 years of IT working experience, with 6 years strong experience in Informatica as ETL Architect/Lead and 2 years leading remote team.
• Solid SQL skills, including experience querying and tuning large, complex data sets and performance analysis
• Knowledge in Python
• Azure Data Factory, or Azure synapse analytics or Fabric Data Pipelines
• knowledge in MQuery or Dataflow Gen2
• Strong knowledge in ETL implementation from source APIs to target data stores like Azure, Amazon S3 and on-premises storage
• Good knowledge in network and/or operating systems
• Certification in Microsoft Certified Fabric Analytics Engineer Associate preferred
• Data security, protection or privacy related certification is bonus

Responsibilities:

• Drive requirements gathering workshops to study as-is systems and processes and identify gaps between proposed design and gathered requirements
• Responsible for the high-level and detailed technical solution and design in adherence to data management and organization’s IT policies
• Responsible for the design, development, testing and implementation of data integration and data management solutions
• Responsible for data profiling and data quality improvement recommendation
• Lead technical members from different teams to deliver the end-to-end solution that meets time, scope and quality requirements
• Work with data engineers, data analysts and data scientists in the implementation of analytics solutions
• Work with OLTP systems and Enterprise Integration teams in the implementation of end-to-end data integration solutions.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Internal Code: AXI25001

*Internship period: At least 5 months, from January 2025

Headquartered in Singapore, Actxa Pte Ltd is a deep tech company founded in 2015 that leverages artificial intelligence to create next generation preventive healthcare solutions.

We create evidence-based, personalised health insights in the domains of physical activities, sleep quality, body composition, stress and recovery, heart health and blood glucose evaluation and monitoring.

To improve population health, Actxa establishes worldwide partnerships and research collaborations to develop critical preventive health models to help people avert chronic diseases such as diabetes and hypertension.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We have opportunities for you to grow your career path and are looking for talented professionals to join our team.

What will you do?

• Assist data scientists in performing public healthcare research and development in line with the organization's vision within the digital health and wellness domain
• Perform on-site or off-site data collection, data organization, storage and processing
• Develop data-driven solutions and insights based on data mining, statistical modelling and machine learning methods
• Perform algorithm testing and validation
• Documentation of research, experiments and modelling findings/results
• Opportunity to be the co-author of our research publications

What are we looking for?

• Year 3 or final year in Data Science, Computer Science, Computer Engineering or related discipline
• Passionate about data science and good working knowledge of Python, SQL and R
• Good understanding or experience in signal processing and machine learning is required
• Keen interest in digital healthcare, wellness and fitness domain
• A 'go with the flow' and positive attitude, adaptable to change and energetic
• Passionate about learning and working with new technologies
• A natural tenacity, resilience and determination

As a Data Analytics Engineer, you will play a crucial role in our data initiatives by designing, developing, and maintaining robust data pipelines. You will be responsible for extracting, transforming, and loading data from various sources, including the JLL Data Warehouses, into Google Cloud environment.

JLL’s mission is to enable our teams to deliver future proof, consistent, scalable, customer centric services and experiences.

At JLL, we value what makes you unique, and we’re committed to giving you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you’re looking to move up, broaden your experience or deepen your expertise.

As the business continues to grow, the Data Analytics Engineer role will help underpin the business transformation. It will support steering the technical ship from a data, insights and reporting perspective. It will be heavily business facing and will be highly regarded internally.

As a Data Analytics Engineer, you will play a crucial role in our data initiatives by designing, developing, and maintaining robust data pipelines. You will be responsible for extracting, transforming, and loading data from various sources, including the JLL Data Warehouses, into Google Cloud environment.

We are looking for a Data Analytics Engineer working in the Business Intelligence area:

• with hands-on experience in Business Intelligence tools and databases
• problem solver with strong analytical skills
• with experience in solutions delivery for both internal and external clients
• experience in using visualisation software like Tableau, Power BI, Google Looker Studio for development
• experience with data modelling / transformation, ETL (Extract Transform Load) development (SQL)
• Experience with data storage solutions such as BigQuery, DataBricks, SQL Server
• Experience with data analytics in cloud platforms like GCP or Azure.

Responsibilities:

• Data Ingestion: Design and implement efficient data ingestion pipelines to extract data from JLL Data Warehouse and other sources. Leverage SQL, APIs, Azure/GCP functionalities, and other relevant tools to extract, transform, and load data for analysis.
• Data Transformation: Transform and clean data to ensure data quality and consistency.
• Data Loading: Load transformed data into Google Cloud Platform (GCP)
• Data Modeling: Develop data models to support reporting and analytics.
• Data Pipeline Optimization: Monitor and optimize data pipelines for performance and reliability.
• Collaboration: Work closely with data analysts, data scientists, and business stakeholders to understand their data needs.

Requirements:

• Technical Skills: Strong proficiency in SQL, Python, and GCP data services
• Cloud Experience: Experience with cloud platforms, particularly GCP.
• Data Warehousing: Knowledge of data warehousing concepts and best practices.
• ETL/ELT: Experience with ETL/ELT processes and tools.
• Data Modeling: Ability to design and implement data models.
• Problem-Solving: Strong analytical and problem-solving skills.
• Communication Skills: Effective communication skills to collaborate with technical and non-technical stakeholders. Fluency in English is essential.

What you can expect from us:

• We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
• Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

Great Opportunity for a Data Protection/Data Privacy/Data Loss Prevention specialist to join an international bank as a Data Protection Officer covering the APAC region

Job Description:

Direct Responsibilities

• Contribute to relevant personal data protection activities realization
• Guarantee required norms and methods definition and application to a company’s good data protection risks apprehension (follow-up of projects, information systems adaptation, declarations conception and maintenance, subcontractors contracts analysis, follow-up on control plans reporting, etc.)
• Guarantee advice and assistance to strategical program ongoing.
• Support the implementation of the privacy strategy defined by APAC DPO
• Assist the APAC DPO in the supervision and monitoring of implementation of the Group's Data Protection policies and guidelines, bearing the local regulatory requirements in mind, to ensure consistency
• Define action plans and corrections related, and to ensure application of the same
• Alert APAC DPO when activity is under operational risk (non-appropriateness between needs and resources, etc.), to propose correction solutions and to implement those solutions
• Contribute to continuous efficiency improvement and to any optimization process.
• Contribute to operational activities achievement
• Adjudicate or mediate APAC DPO engaging decisions, emergencies and escalated issues
• Contribute to permanent control actions
• Contribute to perform LOD2 controls and challenge LOD1
• Contribute to perform the check and challenge of the RCSA
• Contribute to RISK ID exercise
• Contribute to OR&C report
• Ensuring professional network development
• Participate in local Data Protection Committees when requested by the DPO
• Contribute to Internal Control Committee
• Collaborate with local CROs and RISK teams

Supporting Responsibilities

• Assist the DPO on exchanges with the authorities in charge of the protection of personal data under the responsibility of the DPO
• Assist the DPO in the supervision and implementation of Privacy by Design principles throughout the lifecycle of all projects, activities, products, services, processes and systems
• Contribute to role development by validating data protection requirements for new activities, new products, services or specific operations, and to carry technical assistance
• Receive, process and advise internal and external local solicitations about data protection
• Receive, process and advise requests from data subjects, subcontractors and partners etc.
• Itemise existing processes and identify breaches regarding data protection requirements (APAC local regulation & GDPR requirements)
• Contribute to perform risk assessment on personal data breaches
• Assist the DPO in monitoring documentation, e.g. the RoPA (Register of Processing Activities)
• Contribute to the identification and notification process for data protection violations according to defined procedures and local legal requirements
• Realize effectiveness for data protection controls and to ensure expected reporting
• Ensure regular reporting to APAC DPO about the activity
• Assist the DPO, where required, with local language nuances, law and practices.
• Contribute in the creation and implementation of awareness programs and to the promotion of a culture of protection of personal data within the scope of responsibility.

Job Requirements:

• Degree holder in legal, business or computer science or IT
• At Least 5 years of relevant experience in IT risk, Cyber security, Data Protection and related regulatory topics
• CIPP Certification or similar privacy certificate would be a plus
• Good understanding of EU GDPR with IAPP/E certification
• 3-5 years relevant working experience in privacy is a minimum
• 5-8 years of total working experience
• Previous APAC or cross-territory experience preferred
• Experience in senior level reporting and discussion

Job Title: Senior Data Administrator (Senior Database Administrator)

About the Role

We are looking for a skilled and experienced Senior Database Administrator .

The ideal candidate will play a critical role in managing and maintaining databases, ensuring their performance, reliability, and security. This position offers an exciting opportunity to work with cutting-edge technologies and collaborate with a dynamic team.

Key Responsibilities

1. Database Monitoring & Management:Monitor database storage, utilization, and growth.
   Identify and resolve performance or capacity issues and provide recommendations.
   Conduct regular maintenance to ensure optimal database health.
   
2. User Management:Manage user accounts, access rights, roles, and profiles.
   
3. Backup & Recovery:Plan, perform, and validate database backups.
   Conduct annual restoration exercises.
   
4. Database Operations:Deploy database scripts and manage objects.
   Perform reorganizations, upgrades, and patch management.
   
5. Monitoring & Troubleshooting:Monitor alerts and logs; perform first-level troubleshooting when required.
   
6. Documentation & Compliance:Document and maintain SOPs and administration guides.
   Conduct disaster recovery tests as per customer requirements.
   

Requirements

Mandatory Skills:

• Proficiency in Azure and AWS RDS, MSSQL, and Oracle databases.

Experience:

• 5+ years in MSSQL administration.
• 3+ years in Oracle Database administration.
• 3+ years of exposure to Azure and AWS RDS databases.

Certifications:

• MSSQL: Microsoft Certified Solution Associate (SQL Database Administration).
• Oracle: Oracle Database Administrator Certified Professional.

2. Position Title: Senior Data Engineer

Experience Required: 5-10 Years

Position Summary:
We are seeking an experienced Senior Data Engineer with 5 to 10 years of hands-on experience in building and managing data pipelines and big data infrastructure. The ideal candidate will have a strong technical background in data engineering tools, big data ecosystems, and programming languages. This role focuses on designing, implementing, and optimizing complex data workflows using Apache Airflow, Apache NiFi, Kafka, PySpark, Spark Scala, and other key technologies. Candidates with proficiency in Python, Java, and shell scripting are highly preferred.

Key Responsibilities:

• Data Pipeline Design & Management:
  Design, build, and maintain scalable and reliable data pipelines to support both real-time and batch processing requirements.
• Workflow Optimization & Monitoring:
  Manage, monitor, and optimize workflows in Apache Airflow to ensure data quality, integrity, and system performance.
• Data Integration:
  Develop and integrate data flows using Apache NiFi to ensure seamless data ingestion and transformation processes.
• Real-Time Data Streaming:
  Work extensively with Apache Kafka for data streaming and messaging across various data sources.
• Data Processing Solutions:
  Implement data processing solutions using PySpark and Spark Scala to handle large-scale datasets and complex transformations.
• Automation & Scripting:
  Write efficient code in Python and Java to automate data workflows and support data engineering needs, utilizing shell scripting for operational tasks.
• Cross-functional Collaboration:
  Collaborate with cross-functional teams to understand data requirements and provide optimized engineering solutions.
• Data Security & Compliance:
  Ensure data security, compliance, and performance by following best practices in big data and distributed systems.
• Continuous Improvement:
  Continuously improve the performance, scalability, and reliability of data processing pipelines.

Required Skills and Experience:

• Apache Airflow:
  Extensive experience in managing, scheduling, and monitoring data pipelines.
• Apache NiFi:
  Strong experience in designing data flows for ingestion and transformation.
• Apache Kafka:
  In-depth knowledge of Kafka for real-time data streaming and messaging systems.
• PySpark & Spark Scala:
  Proficiency in using PySpark and Spark Scala for large-scale data processing.
• Programming Languages:
  Strong experience with Python and Java, with additional expertise in shell scripting.
• Big Data Knowledge:
  Familiarity with big data ecosystems and distributed data processing.
• Problem-Solving & Teamwork:
  Ability to work independently and collaboratively in a fast-paced environment, solving complex data engineering challenges.

Educational Qualifications:

• Required:
  Bachelor’s or Master’s degree in Computer Science, Information Technology, Data Engineering, or a related field.

Preferred Qualifications:

• Cloud Experience:
  Experience in cloud environments (AWS, GCP, Azure) with big data components.
• Version Control & CI/CD:
  Experience with version control tools (e.g., Git) and CI/CD practices in data engineering.
• Analytical & Communication Skills:
  Strong analytical, problem-solving, and communication skills.

• Extract and clean the data from various data sources to generate daily, weekly and monthly reports.
• Writing SQL queries to retrieve information quickly.
• Fulfil ad-hoc data request from client and management.
• Work / Collaborate with Developer(s) to automate reports
• Liaise with client on data related queries
• Analyze contact center performance metrics, including call volume, response times, and customer satisfaction scores.
• Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).
• Identify trends and patterns in data to inform operational improvements and strategy.
• Collaborate with management and other departments to develop actionable insights and recommendations.
• Support the implementation of process improvements based on data findings.
• Ensure data integrity and accuracy.
• Assist in forecasting demand and capacity planning based on historical data trends.
• Stay updated on industry best practices and emerging technologies in data analysis.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment.

Qualifications and Skills:
• Minimum Bachelors in Business, Computer Science, Mathematics, Data Analytics, or a related field.
• At least 1 to 3 year of experience building reports using Excel, SQL AWS Quick sight or any other business intelligence and data analytics tools.
• Proficiency in data analysis tools (e.g., Excel, SQL, Python) and data visualization software (e.g., Tableau, Power BI).
• Proven experience in data analysis, preferably in a contact center environment.
• Strong communication and presentation skills
• Proactive and able to work independently with minimum supervision.
• Excellent time management with strong critical thinking and ability to handle pressure.
• Detail-oriented with a strong focus on accuracy and data integrity.
• Familiarity with statistical analysis and modeling.

ideally candidates who have contact center experience

working location at Suntec

Zenith Infotech (S) is a Tech Recruitment firm with 27 years of experience in Singapore, supporrting clients in terms of ICT Consultant placments.

Currently we are looking out for a Data Analyst with 3 years of experience, best working in Contact Center enviornment before or presently.

Responsibilities :

• Extract and clean the data from various data sources to generate daily, weekly and monthly reports.

• Writing SQL queries to retrieve information quickly.

• Fulfil ad-hoc data request from client and management.

• Work / Collaborate with Developer(s) to automate reports

• Liaise with client on data related queries

• Analyze contact center performance metrics, including call volume, response times, and customer satisfaction scores.

• Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).

• Identify trends and patterns in data to inform operational improvements and strategy.

• Collaborate with management and other departments to develop actionable insights and recommendations.

• Support the implementation of process improvements based on data findings.

• Ensure data integrity and accuracy.

• Assist in forecasting demand and capacity planning based on historical data trends.

• Stay updated on industry best practices and emerging technologies in data analysis.

• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment.

Qualifications and Skills:

• Minimum Bachelors in Business, Computer Science, Mathematics, Data Analytics, or a related field.

• At least 1 to 3 years of experience building reports using Excel, SQL AWS Quick sight or any other business intelligence and data analytics tools.

• Proficiency in data analysis tools (e.g., Excel, SQL, Python) and data visualization software (e.g., Tableau, Power BI).

• Proven experience in data analysis, preferably in a contact center environment.

• Strong communication and presentation skills

• Proactive and able to work independently with minimum supervision.

• Excellent time management with strong critical thinking and ability to handle pressure.

• Detail-oriented with a strong focus on accuracy and data integrity.

• Familiarity with statistical analysis and modeling.

Job Purpose

The Customer Analytics, Reporting and BI team manages data projects, data pipeline and data analytics to maximize the potential of data, uncovering valuable business insights for Group Customer and Digital Division. Leveraging advanced data analytics and visualization, the team enables senior stakeholder to interpret the story behind the number, driving more informed strategies and initiatives.

The Senior Analyst (Data Analytics & Visualisation) plays a pivotal role in managing and enhancing the data analytics assets, which are used to monitor business performance, identify business opportunity and enable data-driven business decision. This role collaborates closely with key stakeholders across multiple departments to apply advanced analytics to generate value-creating insights from big data. The ideal candidate is passionate about creating business impact by using their data expertise and industry experience.

The Job

· Design, build and enhance data analytics assets to ensure relevance and continued usage of the analytics and business intelligence by business users for making informed decisions.

· Support the build of contextual data marts to advance the scalability and reusability of visual and advanced analytics assets.

· Collaborate with business and Group Data independently to manage the entire dashboard development cycle - from gathering and proposing business requirement, designing dataflow and data structure, to developing dashboard and managing the schedule of release.

· Support ad-hoc data analytics and periodic reporting requests.

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· BS in Business Analytics, Statistics, Economics, Actuarial Science or equivalent disciplines that focuses on extensive use of data for analysis.

· At least 5 years of experience in managing and delivering multiple requirements for business intelligence and analytics as an individual contributor.

· Proficient in traditional and modern data programming language (e.g. Phyton, SQL, Hive, and PySpark) and data visualization tools (e.g. Tableau).

· Practical knowledge of big data ETL framework and experience dealing with complex data structure.

· Strong business acumen and communication skill; able to bridge the communication between technical and business domains.

· A problem-solver, initiative-taker who can work independently and responsibly with minimal supervision.

· Ability to manage and prioritize requests and tasks while being goal-oriented

· Experience in performing/interpretating advanced analytics (e.g. Statistical or ML-based) is a plus.

· Experience in insurance or financial services industry is a plus.

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.