The Senior Client Success Specialist is an advanced subject matter expert, responsible for building and maintaining the client relationship to drive value for the client and increased lifetime value for the organization.

This role is responsible for multiple medium-to-large or diverse (multi-service) contracts for larger clients. As the primary post-sale point of contact for clients they drive client-facing activity through the Client Success Management Charters of Adoption, Expansion and Renewal.

Acting as the clients’ trusted advisor they help the client realize value from their relationship with the organization and ensure the client’s relationship experience is a positive one.

This role is required to work in partnership with sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal as the primary customer contact point.

Core Duties and Responsibilities

Client Nurture / Relationship -

• Develops and maintains the relationship with client representatives to Management level, being recognized as the client’s ‘trusted advisor’ through periodic engagements
• Coordination of new client on-boarding responsibilities, including set-up of the client onto the Client Portals (plus other associated activities).
• Ensures the client can interact successfully with the company and to optimize the engagement (measurable through improving CSAT).
• Preparation and implementation of weekly/monthly/quarterly/bi-annual client service meetings, client audits, client satisfaction surveys as well as tracking of service issues, quality assurance metrics and complaints (including being the first point of contact for complaints and escalations)
• Acts as an escalation point for client issues which are not being resolved though standard process, facilitating a satisfactory client outcome with relevant resolver groups within the company.
• Gathers and tracks client requirements and specifications, including changes throughout the life of the contract and associated approvals/authorisations from the client and the company
• Documents and publishes meeting agendas and associated minutes, and tracks action items, owners, and due dates.
• Control and management of the commercial client contribution, monitoring of the ordering and billing processes as well as chasing outstanding payments/receivables. Development of client interfaces and systems (for example CRM and Change Management Systems)

Adoption Charter -

• Ensures the client is aware of and is successfully adopting offer features and increasing their usage of services (as appropriate).
• Proactively helps the client to realize demonstrable value from the offers and meet their original business (procurement) objectives.

Expansion Charter -

• Drives up-sell of existing offers/services and close the deals to achieve revenue targets.
• Identifies cross-sell opportunities (to extend company's footprint with the client) and facilitates engagement with Sales/GTM functions to engage the client on these opportunities.

Renewal Charter -

• Demonstrates the value delivered by the company throughout the lifetime of the contract and drives a successful and on-time renewal.
• Minimizes churn (client, revenue, service) at renewal and seek opportunities to drive up-sell / cross-sell as part of the renewal process.
• Prepares status reports to keep management, clients, and project team informed of project status, renewal business metrics and related issues
• Recommends appropriate process and procedure revisions in support of continuous improvement.

Client Success Practice -

• Be an active member of the Regional and Global CS Management practice (including adopting standard methodologies, platforms/tools, KPIs, best practice activity, sharing experiences with the community).
• Responsible for Data Quality Management within own client portfolio.
• Must be able to respond to emergency situations at the data center and to carry a cell phone and provide 24 x 7 support as needed.
• Periodic travel to other NTT GDC locations, and client or vendor sites.
• Builds and maintains Client Success Management skills and operating knowledge.
• Builds and maintains an up-to-date knowledge of company offers.

Knowledge, Skills and Attributes:

• Excellent interpersonal skills with the ability to develop and maintain solid stakeholder relationships up to Management level.
• Possess excellent problem solving, critical thinking, client service, verbal and written communication skills.
• Advanced account planning and stakeholder mapping and management techniques documented in Account Plans
• Ability to interpret a client’s business strategy / plans and understand opportunities for company solutions/services.
• Advanced knowledge of company offers and services, including the core functionality and features, linkage within organization's service portfolio, pricing structures, client benefits.
• Ability to provide an external industry viewpoint (including industry insights, technology trends and competitor landscape) and to highlight company's expertise and differentiated offerings and position “partnership” offerings with the client.
• Be highly proficient with the use of IT equipment and software systems, including a very good knowledge of MS Office, especially Excel.
• Advanced sales skills (consultative selling and negotiation) with the ability to identify up-sell opportunities and close resulting deals participating as member of the overall sales account team.
• Ability to execute on-time renewals with minimum volume or price churn and maintaining readily available client contract database of post and current contracts together with client specific documentation.
• Strong knowledge and understanding of IT service environment, service operations and ITIL practices.
• Advanced understanding of company’s high-level operating model and the ability to develop and maintain relationships across relevant cross-functional teams.
• Advanced understanding of company’s billing processes and client invoicing linked to contracted services.
• Advanced understanding of financial statements and metrics, including revenue, expense control, and growth relative to market in order to hold strategic client conversations.
• Advanced understanding of contracts and contract management; with the ability to maintain the contract, to discuss with the client and understand how to position as a value exchange.

Additional Requirements:

• Bachelor’s degree or equivalent in information technology or sales or a related field.
• Additional relevant vendor certifications are advantageous.
• At least 6 – 8 years of relevant experience in a client-facing role in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) technical services company, such as a data center services provider, telecommunications and/or internet services provider or another similar technical organisation.
• Advanced subject matter and services product expertise within sales and operations.
• Advanced experience in a Managed Services and/or Outsourcing environment.
• Advanced experience as Operations /Delivery Manager, Account Executive, Solutions Consultant/Service architect for medium to large managed services contracts for assigned clients.

Job Description

• Industry/ Organization Type: Manufacturing
• Position Title: Data Entry (Part Time)
• Working Location: Jurong East
• Working Hours: 2-3 days (Tuesday, Thursday 8.30 am – 5.30 pm)
• Salary Package: Basic $1,000
• Duration: 2 months

Key Responsibilities

• Assist in entering Purchase Orders (P/O) for every sales entry.
• Maintain accurate and up-to-date sales records.
• Ensure data integrity and consistency in the sales admin system.
• Support the sales admin team with additional data entry tasks as needed.
• Perform routine checks to ensure all entered data is complete and accurate.

APPLY NOW!!!

• Previous experience in data entry is an advantage.
• Proficient in basic computer applications, such as Microsoft Office.
• Detail-oriented with a high level of accuracy.
• Good organizational and time management skills.
• Ability to work independently and as part of a team.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67480 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Good Pay + Good Bonus ( 5 Days Work Week )

Junior / Entry Level / No experience / Senior Welcome apply / Full Training Provided

Job Description

Job Description

• Well Established Company
• Basic $2000 - $2800 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Various Location
• Working hours: Normal Working Hours

Job Responsibilities:

• Receive goods and put away to storage locations
• Picking and packing customer orders
• Perform additional value-added services on customer ordered goods
• Requirements to follow the proper component handling procedures
• Move stocks around either by provided trolleys and / or hand-pallet jacks
• Carry out inventory cycle count as and when required to

Job Requirements:

• Possess minimum N level or relevant qualification with 1-2 years warehouse experience
• Forklift license will be an added advantage

Good Pay + Good allowance + Good Bonus

-Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

-Consultant In-charge: Quah Li Lian (Lilian)(Registration No: R1983286)

About Vantage Data Centers

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

The role performs more than routine administrative tasks, it enables C-Level Executives & VPs to focus on strategic leadership and high-level functions. This role combines administrative efficiency with office management expertise.

It is a hands-on support that engages with literally every person in the Organization. The ideal candidate will possess outstanding multi-tasking abilities, communication, and teamwork as well as the ability to keep up in a fast-paced working environment. The successful candidate should be able to demonstrate previous successful/positive customer service encounters.

We are seeking an experienced and dynamic professional with a proven track record and experience as an Executive Assistant to C-Level Executives & VPs covering office management. The successful applicant will be driven and results-focused with a "can do attitude."

Essential Job Functions

• Manage the executive’s and VP’s calendar, arrange meetings, appointments, and travel.
• Prioritize, respond to, and organize emails on behalf of the executive/VP.
• Answer and return phone calls, screen calls, and take messages.
• Provide administrative support to executive’s department
• Maintain records, organize files, and handle paperwork.
• Attend meetings, take accurate notes, and prepare meeting summaries.
• Assist in creating meeting agendas and distributes relevant materials.
• Ensure action items from meetings are tracked and completed.
• Act as a point of contact between executives, employees, clients, and external partners.
• Manage information flow within the organization, ensuring timely and accurate communication.
• Arrange travel logistics, including flights, accommodations, and transportation.
• Handle travel receipts and expense reports.
• Be flexible and resourceful in handling unexpected situations.
• Proactively address challenges and anticipate the executive’s requirements.
• Juggle multiple tasks efficiently, prioritizing urgent matters.
• Help the executive manage time effectively.
• Build positive relationships with internal and external stakeholders.
• Work closely with other team members and departments.
• Assist in organizing company events, town hall, lunch & learn, anchor day, or special projects.
• Support company-wide initiatives as needed.
• Support in issuance and returns of office access card, etc.
• Oversee office space, maintenance, and supplies as needed.
• Collaborate with facilities management for repairs and improvements.
• Liaise with vendors (cleaning services, office suppliers, etc.).
• Negotiate contracts and monitor service quality.
• Implement safety protocols (fire drills, evacuation plans).
• Ensure compliance with health regulations.
• Act as a liaison between the executives and internal/external stakeholders.
• Cascade timely communication to ensure seamless coordination across departments, especially for cross-departmental projects or meetings.

Job Requirements

• Bachelor’s degree in administration, similar field, or equivalent experience is preferred
• 5+ years of experience in an administrative, organizational or other detail-oriented function, as an Executive Assistant
• 3+ years as an Office Manager/ Administrator
• Experience in working with diverse and multicultural stakeholders across time zones
• Highly organized, energetic and a fast learner
• Experience maintaining confidential information
• Excellent communication skills written/grammar/spelling, verbal (formal and informal), listening and talking
• Experience with Microsoft tools, including the ability to schedule, track, report and follow-up using these tools
• Experience with Outlook calendaring is required
• Experience with SharePoint is a plus
• Experience with a Global Travel Platform is a plus
• Travel required is expected to be less than 5% and on as as-needed basis, but may increase over time as business needs evolve
• Notary Public preferred, not required
• Proficiency in both English and Chinese languages essential
• Creative, flexible and solutions oriented

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.

Responsibilities:

Good Pay + Good Bonus ( 5 Days Work Week )

Junior / Entry Level / No experience / Senior Welcome apply / Full Training Provided

• Perform daily warehouse activities, including receiving, inspection, put away, picking, packing and cycle count.
• Loading and unloading of goods

-Good Pay + Good allowance + Good Bonus

-Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

-Consultant In-charge: Quah Li Lian (Lilian)(Registration No: R1983286)

Job Description

5-day work: Monday- Friday, 8.30pm-4.30pm

Working Location: Jurong / Woodlands / Taiseng X3 Location

Company transport is provided from MRT

Responsibilities:

• Perform daily warehouse activities, including receiving, inspection, put away, picking, packing and cycle count.

• Loading and unloading of goods

• Ensure warehouse documentations are properly endorsed.

• Handle non-cable picking and packing operation

• Other ad-hoc duties as assigned.

• Report to Supervisor immediately when encountered discrepancy or abnormality in stock quantity

• Operating forklift and/or lift truck

• House keeping duties

Requirements:

• Minimum 1 year of warehouse experience

• At least a "N"/"O" Level qualification or equivalent

• Hardworking, Responsible and a Good Team Worker

Good Pay + Good allowance + Good Bonus

-Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

-Consultant In-charge: Quah Li Lian (Lilian)(Registration No: R1983286)

• Showroom Sales Executive (Luxury Interior Furnishing)
• Working Days: 5 days (1x weekday and 1x weekend off), 11am to 7pm
• Salary: $2,000 - $3,000 + Commission pay, Performance bonus
• Location: Fort Canning

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Company background:

Interior furnishing curator for finely crafted, fully customisable luxury interior finishing and inspirational lighting for the discerning home owner.

Job Responsibilities

• Professional service to walk-in customers and assisting customers with product information, selection and purchase.
• Take charge of merchandising and styling of the showroom to create impactful displays.
• Assist in handling online and call-in enquiries.
• Assist in the management of social media marketing.
• Maintain general cleanliness and luxury ambience in the showroom.

Job Requirements

• No minimum experience is required. Keen interest in the luxury interior furnishing industry is a must.
• Competent in Microsoft Office programs.

Key Responsibilities

• Lead and manage the entire legal function, providing strategic direction, oversight, and support to the legal team.
• Provide expert legal advice to the Board, CEO, and senior leadership on corporate governance, regulatory compliance, and business strategy.
• Ensure the company complies with local laws, including the Companies Act, and relevant industry-specific regulations.
• Identify and manage legal risks across business operations and transactions, overseeing their mitigation at a strategic level.
• Lead the negotiation and review of major commercial contracts, such as vendor agreements, joint ventures, and licensing agreements, ensuring alignment with business objectives.
• Oversee litigation, dispute resolution, and external legal counsel, providing high-level guidance and ensuring that litigation strategies minimize risk and cost.
• Provide strategic legal support during mergers, acquisitions, joint ventures, and other strategic transactions, coordinating with internal and external parties.
• Advise on employment law matters, employee relations, terminations, workplace policies, and compliance with the Employment Act, while overseeing the work of specialized employment counsel.
• Oversee the management and protection of the company’s intellectual property portfolio, including trademarks, patents, copyrights, and trade secrets.
• Lead the development of internal legal policies and training programs to ensure company-wide compliance with legal and regulatory obligations.
• Build and manage a high-performing legal team, providing leadership, mentorship, and professional development to in-house counsel and support staff.
• Collaborate closely with other departments (e.g., HR, Compliance, Finance) to integrate legal considerations into broader company strategy and operations.

Requirements

• Bachelor’s degree in laws from a recognized law school. Postgraduate qualifications in Master of Laws is a plus.
• Minimum of 8 years of legal experience, with at least 5 years in a senior legal role.
• Expertise in corporate law, contract law, regulatory compliance, and dispute resolution in the local market.
• Strong leadership and communication skills.
• Strategic thinker with excellent problem-solving and negotiation abilities.
• Ability to collaborate effectively with senior management and the Board.

Job Responsibilities

• Oversee the day-to-day operation and manage a team of engineers and to be on standby with 24/7 on-call emergency response and availability
• Maintaining MEP infrastructure, and coordinating with vendors.
• Manage and plan for MEP preventive, corrective and predictive maintenance
• Manage and plan for annual shutdown
• Prepare monthly reports e.g. energy report, asset report
• Manage contractors and projects.
• Manage client enquiries and requests

Job Requirements

• Minimum 3 years data center facilities experience.
• Operational experience with critical facility equipment/ system that includes but not limited to transformers, generators, DRUPS, UPS, PDU, Chiller System, ,CRAH and Fire System.
• Work independently with minimum of supervision.
• Strong written and verbal communication skills; must communicate effectively and in a professional manner.
• Analytical and problem solving skills
• Good organizational skills with the ability to maintain all facility related documentation.
• Proficient in Microsoft Office.

The Role:
In the client’s Data Science Center of Excellence, you’ll play a key role in advancing their Generative AI (GenAI) Strategy by developing intelligent software solutions across AI, Data Analytics, MLOps, and Cloud. This is an opportunity to drive the next wave of innovation in adaptive self-learning technologies!

Key Responsibilities:

• Lead the design and deployment of advanced GenAI and NLP solutions, including intelligent assistants, Retrieval-Augmented Generation (RAG) systems, and other state-of-the-art generative applications.
• Develop end-to-end ML and deep learning pipelines, from data analysis and model development to production deployment.
• Select optimal computational tools for experimental and trial objectives in data science projects.
• Engage with stakeholders, translating complex technical concepts into easily understood insights.
• Contribute to and oversee project teams of data scientists and engineers, ensuring smooth execution and alignment with business goals.

Qualifications:

• Proven experience with Generative AI, NLP, and large-scale language models (e.g., GPT-4, Claude, Gemini).
• Proficiency in deep learning tools like TensorFlow or PyTorch, with a solid foundation in Python.
• Advanced degree (Master's or Ph.D.) in Computer Science or a related field.
• Skilled in the operationalization of AI solutions across cloud platforms.
• Strong problem-solving abilities, with a clear, impactful communication style.
• Upper-intermediate or higher level of English proficiency.

Why Join This Client?

• Collaborate within a multidisciplinary team of Data Scientists, ML Engineers, and DevOps experts.
• Work on high-impact, international projects for leading global clients.
• Access to ongoing education, certification programs, and international events in the latest AI technologies.

Job Description:

• Supporting deployment of on-site data centre physical infrastructure.
• Installing, replacing and troubleshooting Cables and Hardware.
• Handling data bearing devices (ex. hard drives, solid-state drives, etc.)
• Working within a ticket-based environment.
• Movement of equipment using pallet jacks or other assisted lifting equipment.
• As required, assisting the Datacentre Inventory and Asset Management Team (DIAT) with shipping/receiving and inventory management to address high work volumes.
• Flexibility to work non-standard business hours that may include weekends and/or holidays.

Requirements:

• Diploma / Degree in IT / Computer Engineering or equivalent
• 1 year of experience in IT Support & Monitoring (Will consider Fresh Graduate with good attitude)
• Basic knowledge of computer hardware and components.
• Six (6) months or more handling/maintaining any technical equipment or machinery.
• 1+ years’ experience supporting IT equipment or related technology.
• Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
• Ability to support frequent standing, walking, lifting, and working at heights with or without equipment assistance.
• Able to communicate effectively.
• Desire to learn, grow, and develop new technical skills.

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to [email protected] for immediate processing.

Only shortlisted candidates will be notified.

The energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast - while keeping up the quality and accuracy we're known for. It's what keeps us inventing and reinventing, all the time. Our culture is wide open, just like our spaces. We bring out the best in each other through collaboration. Through our countless volunteer projects, we also help network with the communities around us, too. You can do amazing work here. Work you couldn't do anywhere else. It's up to you to make it happen.

What’s the role:

As an Exchange Market Data Coordinator, you will focus on providing exceptional customer service for Exchange real-time data enablement requests, Exchange invoicing and product changes while ensuring compliance. The role includes project handling real-time data implementation and account management. You will have the opportunity to be the vital link that our clients depend on. You will also interact with clients in a range of sectors, including the finance and legal industries. You will be working directly with Exchanges across all regions to secure Exchange Agreements and approvals. You will be responsible for mitigating risk through adhering to all internal and external workflows and processes and the management of our client database.

We'll trust you to:

• Be responsible for onboarding clients onto various Exchange products and driving relevant exchange agreements, directly liaise with Exchanges to obtain required approvals.
• Serve as the point of contact for all real-time exchanges and address large amounts of incoming customer inquiries (ie, calls, chats, etc.)
• Work with the Accounting Department to resolve Exchange invoicing issues
• Provide dedicated support and relationship management for major firms/internal sales teams
• Identify and mitigate risks by proactively seeking solutions to resolve the issue, while remaining compliant
• Identify opportunities to improve department processes, policies and customer experiences
• Partner with internal business groups to ensure requirements normalize Exchange data to align with systems standards
• Analyze current and future data pricing, reporting obligations, enablement logic and systematic limitations required for product implementation
• Plan and organize resources to ensure prompt execution of projects. This includes setting strategy and planning, achievement tracking, ensuring all deadlines are met, and providing project status updates to stakeholders
• Identify all areas of risk associated to product implementation
• Develop a strong understanding of Bloomberg’s and Exchanges’ products
• Liaise with Engineering Teams to articulate system enhancements, test new functionalities, improve workflow inefficiencies, and rectify glitches.
• Mitigate risk for Bloomberg and our Customers by providing stewardship on Exchanges related processes and implementing policy guidelines
• Lead projects – track project achievements and report back to all stakeholders (projects may vary from internal system enhancement testing to new Exchange Product implementation/policy change)

You'll need to have:

• Excellent written and communication skills in English, Korean to support clients in South Korea market
• Minimum 2 years of experience in customer service roles (interacting with both internal and external clients - customer support or account management roles), preferably in the Finance and/or Professional Services industry
• Experience in data management, data processing, or data maintenance etc.
• Shown ability to adapt quickly to workflow/process changes, learn quickly and be technically savvy
• Ability to multi-task and meet tight deadlines with attention to detail and quality
• A results-oriented approach: have the drive and energy to achieve excellent results
• Ability to display confidence, emotional intelligence, and decisiveness throughout your daily responsibilities
• Be self-motivated with the ability to work independently as well as part of a team
• Attention to detail with strong analytical skill
• Strong interest in learning various systems in a fast-paced environment (Bloomberg Terminal, Microsoft Suite, SAP, Kofax)
• Bachelor’s degree or degree-equivalent qualifications
• Demonstrated continuous career growth within an organization

We’d love to see:

• Experience using the Bloomberg Professional Service (the Terminal)
• Ability to understand IT business systems (e.g. SAP, Kofax)
• Knowledge of or an interest in financial markets
• A passion for customer service
• Keen eye for workflow efficiency opportunities

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional

Why Bloomberg?

We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about our office and benefits:

Singapore | www.bloomberg.com/singapore

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Key Responsibilities

• Assist with the installation and support of data center physical infrastructure.
• Install, replace, and troubleshoot cables and hardware components.
• Handle data-bearing devices, including hard drives and SSDs.
• Operate within a ticket-based environment for task management.
• Use pallet jacks or other lifting tools to move equipment safely.
• Support the Data Center Inventory and Asset Management Team in managing inventory and shipping tasks during peak times.
• Flexibility to work during weekends or holidays when required.

Qualifications and Skills

• Diploma or Degree in IT, Computer Engineering, or a related field.
• At least one year of experience in IT Support or Monitoring (fresh graduates with a proactive mindset are encouraged to apply).
• Six months or more in handling technical equipment or machinery.
• Familiarity with computer hardware and components.
• Preferred certifications include CompTIA (A+, Server+, Network+) and Basic Structure Cabling (BSC).
• Physically capable of standing, walking, and lifting frequently, with or without equipment assistance.
• Strong communication skills in English, both written and spoken.
• Enthusiasm for learning and expanding technical skills.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Responsibilities

• Extract and clean the data from various data sources to generate daily, weekly and monthly reports.

• Writing SQL queries to retrieve information quickly.

• Fulfil ad-hoc data request from client and management.

• Work / Collaborate with Developer(s) to automate reports

• Liaise with client on data related queries

• Analyze contact center performance metrics, including call volume, response times, and customer satisfaction scores.

• Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).

• Identify trends and patterns in data to inform operational improvements and strategy.

• Collaborate with management and other departments to develop actionable insights and recommendations.

• Support the implementation of process improvements based on data findings.

• Ensure data integrity and accuracy.

Requirements

• Minimum Bachelors in Business, Computer Science, Mathematics, Data Analytics, or a related field.

• At least 1 to 3 year of experience building reports using Excel, SQL AWS Quick sight or any other business intelligence and data analytics tools.

• Proficiency in data analysis tools (e.g., Excel, SQL, Python) and data visualization software (e.g., Tableau, Power BI).

• Proven experience in data analysis, preferably in a contact center environment.

• Strong communication and presentation skills

• Proactive and able to work independently with minimum supervision.

• Excellent time management with strong critical thinking and ability to handle pressure.

• Detail-oriented with a strong focus on accuracy and data integrity.

• Familiarity with statistical analysis and modeling.

Licence no: 12C6060

Job Description

· Build data pipelines (ETL) to enable scalable processing of large volumes of data in AWS environment (Informatica, Pentaho)

· Organise, build and maintain data stores (e.g., RedShift, RDS) of structured and unstructured data (e.g., text, customer transactional data, work-flow/ticket/log data)

· Co-evaluate business needs and objectives

· Identify opportunities for data acquisition

· Conduct data analysis, working independently or with data analysts, and report on results

· Analyze and organize raw data

· Interpret trends and patterns

· Prepare data for prescriptive and predictive modeling

· Combine raw information from different sources

· Explore ways to enhance data quality and reliability

· Work with stakeholders to identify and solve business needs related to advanced data processing



Job Requirements

· Minimally a Degree in Computer Science, IT, or similar field

· At least 1 year experience working with SQL or as a data engineer or in a similar role.

· Proven work experience with ETL tool such as Pentaho Data Integration (KETTLE), Informatica.

· Excellent SQL knowledge and with proven experience with Data Analysis, Data Profiling and Data Processing.

· Good knowledge of working with databases such as Oracle, PostgreSQL, RedShift.

· Experience working with Tableau or similar BI tools.

· Technical expertise with data models, data mining, and segmentation techniques

· Ability to integrate data /data streams from different sources

· Great numerical and analytical skills

· Detail-oriented, with excellent organizational skills and experience

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd
• RCB No. 200007268E • EA License No. 01C4394
• Reg. <R21100074> <Cheryl Thng Wei Lin>

About ST Engineering

ST Engineeringis a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Geo-Insights

ST Engineering Geo-Insights Pte Ltd is a data analytics company focused on generating insights from geospatial data for maritime, agriculture and sustainability applications. We are looking for team members who are passionate about implementing technological solutions to solve real world problems and delivering social, economic and environmental value. You can look forward to a growth-oriented career in a supportive and fast-paced environment.

Together, We Can Make A Significant Impact

We are looking to add a dedicated and talented Data Analytics Engineer to our team. You will work closely with other engineers, designers, and project managers to deliver high-quality Geospatial Analytics solutions that meet our clients' needs.

Be Part of Our Success

• Use big data tools and platforms to create and maintain data pipelines, making sure pipelines are robust, scalable, and reliable. Troubleshoot and rectify issues with data pipelines as necessary.
• Design and manage geodatabases, feature classes, and datasets, ensuring data integrity and efficiency.
• Collaborate with cross-functional teams to understand data requirements and develop data processing workflows accordingly.
• Stay updated on emerging trends and best practices in data management.
• Publish map services, feature services, and geoprocessing services, configuring security and performance settings.
• Support technical innovation within the team by providing coding assistance and creative solutions to meet project goals.
• Design and implement advanced analytics solutions that handle high-volume streaming and batch datasets efficiently.

Qualities We Value

• Proficient in data pipeline tools, such as Airflow, Kafka, MLFlow.
• Proficiency in machine learning and deep learning technologies is a plus.
• Knowledge of Flask, NodeJS or other app frameworks, and containerisation, for quick proto-typing.
• Applicants should be motivated, proactive, able to work independently and result oriented.
• Singaporean only

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

Working Location: Ang Mo Kio

Product area

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Job description

The Data Center team designs and operates some of the most sophisticated electrical engineering, mechanical engineering and HVAC systems in the world. Facilities Technicians at Google data centers operate, monitor and support physical facilities conditions. Some of these duties will include heating and cooling of air and water, power supply, generators, UPS systems, electrical distribution and control and monitoring systems. You regularly help inspect, maintain and repair various data center systems such as piping and non-critical electrical or mechanical system components). You provide daily assistance to senior technicians as you read blueprints/schematics, conduct tours of systems and assess their working order.

As an advocate for best practices, you develop creative approaches to reducing operational costs while improving overall data center efficiency. You ensure that environmental and safety standards are consistently met, identifying problems and making repairs quickly. In emergency situations or abnormal conditions, you manage data center performance issues and outages to minimize the recovery time from failures.

Qualifications

Job responsibilities

• Operate, maintain, troubleshoot, and repair electrical equipment in a Data Center environment. Provide Root Cause Analysis (RCA), recovery, and prevention actions for service failure.
• Prepare and execute operation procedures, respond to work request/service failure, and provide operational and technical expertise in required areas. Coordinate vendor support in repairs/replacement and support project implementation (site acceptance tests, factory acceptance tests, site inspection for defects, etc.).
• Improve site WUE and PUE, operational efficiency, and minimize environmental impact. Develop a good understanding of the infrastructure design and sequence of operation.
• Prepare and conduct training/sharing to the team. Ensure safety rules and regulations associated with operating infrastructure.

Minimum qualifications

• Associate's degree, trade school certification, verifiable training in a relevant technical field, or equivalent practical experience.
• Experience with electrical, mechanical, and controls systems including: Feeders, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDU/PMM units, Chillers, Air handling units, and CRAC units.
• Experience in troubleshooting.
• Ability to work non-standard, on-call rotation weekend hours.

Preferred qualifications

• Electrical Technician's Licence.
• Experience troubleshooting for electrical systems.
• Knowledge of industrial networking and coordinating with others in order to determine problems and implement solutions.
• Familiar with SCADA, Power monitoring system, building monitoring system, and PLC programming.
• Ability to work in varying outdoor temperature conditions and perform material handling (lifting/shifting) to work on platforms, ladders, and under raised floors.
• Ability to learn quickly and address issues as they arise during normal operations or during emergency conditions and follow the site’s environmental health and safety policies.

JOB SUMMARY

• This role could be based in Singapore and UK. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
• CIB Data Management is a function that sits within Corporate & Investment Banking (CIB) COO organisation and is responsible for the data management activities within Client Coverage, Financial Markets and GCM.
• The role of the Business “Data Solution Lead – Markets/GCM” is to primarily support the Markets & GCM Businesses to implement data by design with-in their changes and projects. This involves building an understanding of business data requirements for critical business data attributes, building/ mapping to the conceptual, logical data model, enhancement of the Logical data model, help change teams to design and develop DQ standards at design phase and work with technology counterparts to ensure accurate implementation.

RESPONSIBILITIES

Strategy
Understand the following:

• Group Data Management Standards and all other policies/standards related to data
• CIB Data’s vision and strategy and how it supports it’s strategic goals
• CIB Business Plan and its strategic goals and enablers

Ensure the following:

• All changes are in line with the Group Data Management Standards and other relevant data related policies/standards
• All design aspects of the change are fit for purpose, aligned to CIB Data Standards and Principles, and ultimately achieve the required business goals
• Adherence to the relevant CIB procedures

Business

Ensure “Data by design” for Markets business by:

• Developing an understanding of CIB Markets, GCM data architecture, data lineage and current state data architecture Gaps.
• Establishing a singular view of Markets & GCM data by developing conceptual data model and data domains model.
• Implementing the DQ change control framework to ensure critical data changes are aligned to the data models and data standards defined and implemented.
• Support key Transformations in the Markets & GCM business by providing Data Modelling expertise, Data by design recommendations and if required be able to deliver end to end data design activities.
• Establish the framework to utilize the domains model for setting design for new standards adoption such as Data Security, Data Privacy, Records Keeping, Data Sovereignty, and others by discovering and mapping the associated Classifications of data.
• Provide clear data definitions and data standards for all business terms to measure the Data Quality of captured and distributed data, to optimize the Data Design and resolve identified data definitions and standards deficiencies.
• Implementing Reference Data Architecture Principles and Target design for reference data and guide and support group projects and changes with right reference data design usage. Proactively monitor the health of current Reference Data and provide the recommendations for the full certification.
• Involve/ Engage Technology Architects and Teams to get support on Physical Data Architecture / Physical Data Models and related queries as required by Data Domain Ownership activities.
• Ensure (and if required implement and operate) appropriate governance forums to govern Data Design and Architecture, including defining their roles and responsibilities, to govern and authorize Data Designs, Models, Standards and Principles.
• Provide Data Architecture Consultation services to Group Projects and Change Initiatives.

Processes

• Understand Markets processes and how these processes create / Amend data.
• Maintain a mapping of Processes to Conceptual data model as right level of granularity to support changes.

People & Talent

• Lead and develop enterprise level data models for Financial markets industries.

Risk Management

• Identify risks and issues, and ensure appropriate mitigation or treatment plans are in place
• Actively manage risks and issues identified, and escalate appropriately
• Incorporate appropriate controls when designing processes/solutions

Governance

• Adhere to all relevant policies, procedures, and guidelines
• Ensure all necessary agreements are obtained from the respective CIB Data workstream leads and are auditable

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key Stakeholders

• Head of CIB Data
• Head of Markets, GCM & Coverage Data
• Data Domain Owners
• Change communities such as product owner, business/data analyst, etc.
• Global Process Owners & delegates
• Transformation, Technology and Operations Business Management team
• Markets & GCM COO team

Other Responsibilities

• Embed Here for good and Group’s brand and values in Singapore CIB Data Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• 8+ years experience in data design/architecture and working with large data sets and relational databases
• Experience in developing Data Definitions and data standards for data attributes.
• Knowledge in SQL and/or other data query skills
• Experienced in of data quality management, metadata management and metadata tooling.
• Experience in banking / financial institution preferred
• Strong problem solving and analytical skills; able to break down complex problems to identify core requirements
• Excellent verbal and written communication skills, including the ability to present to various stakeholder groups
• Proven ability to collaborate effectively with diverse stakeholders and engage with all levels of management
• Innovative mindset that continuously looks out for automated solution rather than manual work around
• Experienced in data modeling tool such as Erwin
• Experienced in data analysis tools such as Alteryx, Dataiku, or Informatica (Preferable)
• Experienced in data visualization tool such as Tableau or the likes (Preferable)

Role Specific Technical Competencies

• Change Management
• Data Architecture & Modelling
• Data Strategy
• Data Analysis & Design
• Data Principles

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Job description:

• Monitor incidents/requests though emails and Service Now ticketing system
• Daily checks of data center hardware and facility systems
• Mount and dismount of systems
• Rebooting/power-cycling and refreshing servers/equipment
• Ensuring the moving and securing of network cables and connectors
• Assist in managing asset/inventory
• Receiving requests and handling shipping
• Able to conduct audits/validation
• Escort vendors and visitors to the DC cage
• Prepare daily and other ad hoc reports for management

Requirement:

Minimum 1 year experience in Data Center operations

Experience in eyeball checking of system faults and failures

Good MS Excel and communication skills.

Good technical knowledge in Service Now or ticketing tool

Good knowledge of structured cabling

Able to work in following shifts:

0700-1600 hrs.

1400-2200 hrs.