About Us

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

Green Link Digital Bank is looking for a dedicated Senior IT Governance Associate to support the development and implementation of IT governance frameworks. This role involves ensuring compliance with regulatory requirements and assisting in aligning IT initiatives with business objectives.

Responsibilities

• Act as Line 1.5 for IT Governance: Serve as the intermediary between the first line of defence (business units) and the second line of defence (risk management), ensuring robust IT governance and risk management practices.
• Support IT Governance Frameworks: Assist in the design and enforcement of IT governance policies, procedures, and standards to ensure effective IT management and compliance.
• Regulatory Compliance: Help ensure all IT activities comply with relevant laws, regulations, and industry standards.
• Risk Management: Assist in identifying, assessing, and mitigating IT-related risks to protect the bank's information assets.
• Strategic Alignment: Support the alignment of IT strategies with business goals to contribute to the bank's overall mission and objectives.
• Performance Monitoring: Help establish metrics and KPIs to monitor the effectiveness of IT governance practices and drive continuous improvement.
• Stakeholder Engagement: Collaborate with senior management, business units, and external regulators to ensure IT governance aligns with organizational needs.
• Review and Enhance IT Policies and Procedures: Regularly review and update existing IT policies and procedures to ensure they remain effective, relevant, and aligned with industry best practices.

Qualifications:

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications are a plus.
• Experience: Minimum of 3-5 years of experience in IT governance, risk management, or a related field.
• Familiarity with IT governance frameworks.
• Strong analytical and problem-solving abilities.
• Good organizational and communication skills.
• Ability to work collaboratively in a team environment.

About Us

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

We are looking for Senior Operations Officer to grow our business.

Responsibilities

• Ensure seamless processing of transactions for Loan products, Trade Financing products, and Supply Chain Financing products.
• Processing and managing of the payment process for loan referral fees.
• Perform first level AML check for transactions, SWIFTs name screening and raise STR when required.
• Coordinate and provide oversight of overall end-to-end Supply Chain Financing operations processes.
• Responsible for examining trade financing documents in accordance with international standards and for the loan and collection of international trade financing business.
• Responsible for the anti-money laundering and anti-terrorism (AML/CFT) compliance review in the international settlement business.
• Monitor/Control all transactions received and ensure smooth delivery and achieve performance and contribute to achieving business goal.
• Ensure prompt resolution of queries and escalations from internal and external stakeholders.
• Provide support for ad-hoc projects (Run and change) on behalf of the department in relation to Loan and Trade Financing products and to participate in UAT testing.
• Ensure Loan and Trade Operations procedures and policies are being followed and deviation escalated to Management.
• Ensure operational obligations are in compliant with Bank’s KYC policy, local and global regulatory requirements.
• Provide cross functional support within the Operations department when required.
• Work with relevant stakeholders on delivery of business performance and ensure daily adherence to service level and quality standards in end-to-end delivery of services.
• Identify opportunities and initiate suggestions for improvements.

Requirements

• Bachelor's degree in Banking, Finance or equivalent.
• Minimum 4 years of prior work experience in similar function in banking industry.
• Prior experience working in a bank’s Loan Operations unit and/or in Supply Chain Financing implementation team and ability to manage programs from implementation to execution.
• In-depth knowledge in Commercial Loan products (both bilateral and syndicated), Trade Financing products, UCP/ISP rules, URDG etc.
• Strong awareness of KYC/AML regulations and full understanding of Risks and Control requirements.
• Strong working compliance knowledge in Trade Financing Due Diligence/AML requirements.
• Strong working knowledge of applicable Trade Financing products and best practices of Trade Financing processes.
• Excellent communication skills with ability to multi-task while staying detailed oriented and having effective time management skill.
• Ability to work independently while being an effective team player, with ability to manage work under pressure.
• Candidates with Trade Finance experience will be considered favorably.
• Technological orientation with proficiency in MS Excel VBA an added advantage.

DDB is the Most-Awarded Effie agency in Singapore, having ranked No.1 in effectiveness for five consecutive years. We specialise in marketing and brand strategy, consumer planning, advertising, design, interactive, data analytics, direct marketing, promotion and research. DDB in Singapore is part of DDB Worldwide, the fourth largest communications network in the world, with 206 offices in 96 countries.

Responsibilities:

The Account Director serves as the primary liaison with senior clients and will manage a team of Account Managers and Account Executives.

Required Skills & Preferred Qualifications:

• Possess minimum 5 – 8 years’ experience in advertising and/or marketing communications
• Must have integrated communications experience across TV, print, radio to digital, mobile and social media
• Lead development of strategic execution plans and proposals for IMC’s
• Ability to work collaboratively with internal planning, creative and project management teams to deliver solid work
• Proactively resolve the client’s problems and provide execution ideas
• Good finance controller in quotation and project cost control
• Basic understanding of research methodologies
• Proficient in written and spoken English
• Possess excellent presentation and selling skills

Overview of the role

You will be accountable for business planning and commercial design finance for the region focused on Asia Pacific Enterprise Markets, Middle East and Africa in Home Care business. You will take a lead to design mid / long term home care business strategy and financial glidepath by collaborating with multi-functional team. You will manage short-term financial result delivery and financial reporting by providing explanation of variances and key performance drivers and consolidation of business results to senior management. You will own initiative financial design including new product design with innovation, pricing strategy, and promotion strategy. You will provide insightful analysis to support business unit leaders by identifying financial improvement opportunities.

Your team

This role reports to Finance Senior Director and works closely with Marketing / Product Supply / Sales on financial planning, design work, and analysis.

How success looks like

• Demonstrate an ability to integrate the brand strategy, pricing, consumer position and profitability to recommend solutions to identify and deliver business growth opportunities.
• Seen as trusted finance manager to evaluate business issues, anticipant questions and demonstrate excellent analytical skills to optimize investment or handle risk.

Responsibilities of the role

• Provide financial leadership to key business partners in Regional Business Unit and Market Operations, across multi-functional teams.
• Lead financial analysis of initiative design, category plans, giving business recommendations to leaders.
• Lead in monthly regional financial forecast and support actual proofing.
• Lead in delivering high standards of stewardship in organisation and process workflow.

Qualifications

• 4-8 years of proven track record in managing financial forecast and budget management across a matrix organization with high level of agility.
• Experience in the Philippines or Saudi Arabia markets as the role requires local consumer understanding to develop strategies for the Philippines or Saudi Arabia markets
• Detailed understanding of Generally Accepted Accounting Principles (GAAP).
• Ability to multi-task and work in a fast-paced environment.
• Maturity, integrity, and high level of discretion are required.
• Independent worker and analytical problem solver with an ability to conduct research, data analysis and resolve problems.
• Financial modelling expertise a plus.
• Experience in consumer goods industry would be beneficial.

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Neurobion, Sangobion, Vicks, Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

Key Responsibilities:

1.Strategic Leadership:

-Craft and implement our strategic plan to align with our vision and mission.

-Lead us in achieving our goals and expanding our AI community's impact.

2.Financial and Operational Management:

-Oversee budgeting, financial planning, and operations to ensure financial stability and growth.

-Manage financials, including audits and reporting, to maintain transparency and compliance.

3.Membership and Community Engagement:

-Expand and engage our membership base.

-Build a vibrant AI community through strategic engagement and event curation.

4.Event and Program Excellence:

-Direct the planning and execution of impactful events and programs.

-Enhance our reputation and influence through summits, competitions, seminars, and social activities.

5.Partnership and Advocacy:

-Forge and nurture partnerships to secure resources and support.

-Advocate for policies that foster AI development, aligning with our members' interests.

6.Governance and Team Leadership:

-Collaborate with the Board and members for effective governance.

-Lead and inspire our team, ensuring we meet legal and regulatory standards.

Requirements:

1.Education: Bachelor's degree in a relevant field (Business, Management, Computer Science); advanced degree a plus.

2.Experience: More than 8 years in leadership roles, investment and financing management, with a background in non-profits or tech is preferred.

3.Skills: Strategic thinking, financial acumen, and people leadership. Ability to build and maintain stakeholder relationships.

4.Knowledge: Deep understanding of AI, its applications, and experience in tech ecosystem application.

5.Personal Attributes: A compelling communicator and collaborator with a vision for AI's societal benefits, result and data driven.

About Us

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

As an Infrastructure Support Engineer, you will be responsible for ensuring the smooth operation and support of our IT infrastructure. You will focus on end-user computing, account management, and asset management within our organization. The ideal candidate will have a strong understanding of Microsoft 365 and possess excellent problem-solving and communication skills.

Responsibilities

Microsoft 365 Administration:

• Administer and support Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive.
• Configure, manage, and troubleshoot user accounts, licenses, and permissions within Microsoft 365.
• Assist with deployment and migration projects involving Microsoft 365.

End User Computing Support:

• Provide technical support for end-user devices, including desktops, laptops, and mobile devices.
• Troubleshoot and resolve hardware and software issues related to Windows OS and Office applications.
• Ensure users have the necessary tools and resources for effective productivity

Account Management:

• Manage user accounts within Active Directory and Microsoft 365, including onboarding and offboarding processes.
• Implement security best practices for user accounts, including role-based access controls and password management.

Asset Management:

• Maintain an accurate inventory of IT assets, including hardware, software, and licenses.
• Assist in procurement and deployment of IT assets according to company policies and budget constraints.
• Perform regular audits of IT asset utilization and compliance.

Documentation and Reporting:

• Create and maintain technical documentation for processes, configurations, and troubleshooting procedures.
• Provide regular reports on system performance, asset status, and support activities.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience in IT support, particularly in infrastructure support and end-user computing.
• Strong knowledge of Microsoft 365 services and administration.
• Familiarity with Active Directory and user account management.
• Proficient in hardware and software troubleshooting for various operating systems.
• Experience with asset management tools and methodologies.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive attitude.

About us

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

We are looking for an Application Support Engineer to join our exciting team, to play a pivotal role in our banking technology division, responsible for ensuring the reliability, performance, and availability of critical banking applications.

Responsibilities

• Oversee the bank’s portfolio of applications, ensuring their stability, availability, and performance.
• Hands-on work on technical issue troubleshooting and ensure application functionality.
• Participate in the planning and execution of application upgrades and enhancements.
• Monitor system performance, track incidents, and proactively address potential issues.
• Ensure compliance with regulatory and security requirements for banking application.
• Continuously work towards making improvements in the release process.
• Provide regular reports on application support metrics and key performance indicators (KPIs).
• Support project team on DEV, SIT and UAT environment deployment and troubleshooting.
• Familiar with ITIL based Bank IT process, especially on incident, problem and change management.

Requirements

• Bachelor’s degree in computer science, Computer Engineering, Electrical Engineering, or related fields.
• 3 years of Technical/Application Support experience on multi technology platforms.
• Good knowledge on Linux OS, Windows Server, PostgreSQL, SQL Server, Oracle.
• Cross-platform experience and the expertise to identify and resolve integration issues.
• Excellent understanding of the CI/CD practice.
• Familiar with application release methodology.
• Experience in software development lifecycle and agile development methodologies.
• Experience working in a financial services institution with understanding of MAS technology risk requirements.
• Highly self-motivated to excel in assigned tasks and to deliver results for a digital bank.
• Good communication and coordination skills.
• Hands-on development experience is a plus.
• Excited to work in a fast-paced environment.

Job Description:

The Market Development Director will be responsible for driving the strategic growth of the company’s market presence by identifying new market opportunities, expanding existing market segments, and building strong relationships with key stakeholders. This role will also focus on building and maintaining strong connections with foreign directors and international investors to support the company's expansion efforts. The Market Development Director will be required to work flexible hours to align with different time zones, ensuring smooth communication with global partners. Additionally, the role requires basic IT knowledge to assist with the integration of technology solutions and basic accounting knowledge or experience in handling accounting software to support the financial aspects of market expansion and business operations. This position requires a strategic thinker, excellent leadership skills, and the ability to lead market expansion both locally and internationally.

Roles and Responsibilities:

1. Strategic Market Planning:

Develop and execute comprehensive market development strategies to expand the company’s presence in both local and international markets.

Analyze market trends, customer preferences, and competitor behaviors within the food and beverage industry to identify new business opportunities.

Lead market research initiatives to assess consumer behavior and market demands for new food products, menu offerings, or services.

2. Business Development:

Identify and evaluate new business opportunities in various food and beverage segments, such as catering, new restaurant openings, partnerships with suppliers, and innovative product lines.

Build and nurture relationships with key stakeholders, such as suppliers, distributors, and restaurant partners, to enhance market reach.

Collaborate with sales and marketing teams to develop targeted marketing strategies for launching new food products or services.

3. Market Expansion:

Oversee the strategy and execution for expanding into new regions, both domestically and internationally, for restaurant chains, catering services, or other food-related ventures.

Lead the launch of new outlets, product offerings, or food experiences that align with evolving customer preferences in the food and beverage market.

Work closely with operational teams to ensure successful implementation of market entry strategies and smooth integration with local and international teams.

4. Team Leadership and Collaboration:

Lead and mentor a team of market development professionals to drive initiatives that focus on market growth and customer engagement.

Ensure alignment between marketing, operations, and product development teams to execute seamless campaigns and initiatives.

Provide clear direction and support to team members to achieve both short-term goals and long-term market expansion objectives.

5. Revenue Generation:

Set and monitor revenue targets and key performance indicators (KPIs) to ensure consistent growth across new markets and customer segments.

Develop and implement pricing strategies and promotional campaigns tailored to specific food and beverage market segments to increase customer acquisition and retention.

Work with cross-functional teams to optimize product offerings and boost sales at new outlets or through new service channels.

6. Market Intelligence and Reporting:

Keep up-to-date with trends in the global food and beverage industry, such as changing consumer preferences, dining trends, and health-conscious food options.

Generate detailed reports for senior leadership to assess the effectiveness of market expansion strategies, including ROI and market penetration metrics.

Provide recommendations for new food concepts, menu items, or services that align with customer demands and industry trends.

7. Brand Positioning and Awareness:

Lead efforts to enhance the brand's presence in key markets through creative marketing, PR campaigns, and advertising initiatives.

Ensure consistent brand messaging and visual identity across all marketing channels, including digital media, social media, and in-store promotions.

Strengthen brand positioning to appeal to diverse market segments, including health-conscious consumers, food lovers, and local communities.

8. Maintaining Relationships with Foreign Directors and Investors:

Maintain regular communication with foreign directors, ensuring alignment on market development strategies, expansion goals, and operational performance.

Build and maintain strong relationships with international investors to secure financial support for the company’s expansion into new markets and outlets.

Work flexible hours to accommodate time zone differences, ensuring smooth communication with foreign stakeholders, investors, and directors for timely decision-making and approvals.

9. Basic IT Knowledge and Technical Growth:

Utilize basic IT knowledge to evaluate and support the company’s technical needs, including digital ordering platforms, POS systems, and customer engagement tools.

Collaborate with the IT department to implement digital solutions that improve operational efficiency and enhance customer experiences.

Stay updated on the latest food industry technologies, such as mobile apps for delivery services, inventory management software, or data analytics tools, to support market expansion and business growth.

10. Basic Accounting Knowledge and Financial Support:

Possess basic knowledge of accounting principles and practices to oversee budgeting and financial planning for market development projects.

Familiarity with accounting software to track expenditures, manage budgets, and ensure effective resource allocation for market expansion.

Work closely with the finance team to ensure accurate reporting and monitor financial performance related to market development activities.

11. Budget Management:

Manage budgets for market development initiatives, ensuring resources are allocated effectively to support expansion and growth.

Track marketing and operational expenditures for new outlets and market expansion efforts to maximize return on investment (ROI).

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Accounting, or a related field (Master's degree preferred).
• Proven experience in market development, business development, or strategic planning, preferably within the food and beverage industry.
• Strong leadership skills with the ability to manage cross-functional teams, including marketing, sales, operations, and IT.
• Excellent communication, negotiation, and relationship-building skills to engage effectively with foreign directors, investors, and external partners.
• Solid understanding of the food and beverage industry, including market trends, customer preferences, and competitor dynamics.
• Ability to work flexible hours to accommodate international time zones and work with global teams.
• Basic IT knowledge, with the ability to understand and work with digital tools, platforms, and technology solutions relevant to the food industry.
• Basic accounting knowledge and experience with accounting software to assist in budget management and financial tracking.

Digital Marketing Executive

Venue of work - Pasir Panjang

Job Description:

• Develop and conceptualize digital marketing strategies and plans

• Oversee and execute digital and social media marketing campaigns and content

• Collaborate with KOLs (Key Opinion Leaders) for various campaigns

• Analyze campaign performance and provide insights for optimization

• Manage multiple projects across different industries simultaneously

• Create marketing plans and prepare detailed proposals

• Handle various ad-hoc tasks as required

• Minimum 2 years of experience in digital marketing and social media management

• Proficient in Cantonese and/or Chinese and English

• Strong interpersonal skills to collaborate effectively with internal and external stakeholders

• Experience in PR is an advantage

RedAnts ( 红蚂蚁) is a Chinese online media platform focusing on viral topics of current affairs that are of interest to the Chinese community in Singapore. It is a fully owned subsidiary of SPH Media Trust (Chinese Media Group).

We are looking for suitable candidates to join our editorial team as a Digital Journalist cum Social Media Specialist.

The Job

• Curate, package, and produce engaging content tailored for Chinese-language users in Singapore and internationally.
• Conduct news sensing and research to create written and visual stories, as well as analytical pieces, in a clear, concise, and compelling style.
• Generate original content through face-to-face interviews and investigative journalism.
• Leverage understanding of media consumption patterns in social media across the Greater China region.
• Utilize familiarity with popular online media platforms in China; experience with Adobe Creative Cloud is a plus.
• Actively promote and market content across designated digital platforms and social media channels.

Requirements

• Bachelor’s degree in journalism, communications, or a related field, with 3-4 years of experience in news journalism
• Effectively bilingual in Chinese and English, with good writing skills as this is for a Chinese publication
• Strong interest in daily news and current affairs, including knowledge of events in China and Mandarin-speaking regions
• Excellent news sense and analytical skills assess and customise content and writing style for diverse target audiences
• Experience in social media data points, CMS system, Google Analytics, as well as familiarity with Chinese social media platforms such as WeChat, Weibo, Toutiao, TikTok, etc is an advantage.
• Ability to thrive in dynamic, fast-paced environments and adapt to various tasks efficiently
• Effective time management and organizational skills to consistently meet deadlines
• Flexibility to work irregular hours and handle time-sensitive assignments
• Ability to work independently and as a team player

Job Overview:

The Business Development Director will be responsible for driving growth, expanding market presence, and establishing strategic partnerships in the education sector. This role requires a seasoned professional with over 10 years of experience, including a minimum of 5 years in a leadership capacity. The individual will lead efforts to identify new opportunities, build relationships with key stakeholders, and manage the overall business development strategy, with a focus on expanding educational programs and services.

Key Responsibilities:
-Develop and implement a comprehensive business development strategy to grow the company’s presence in the education industry.
-Identify and pursue new business opportunities, including potential partnerships with schools, educational institutions, and other key players in the sector.
-Build and maintain relationships with clients, partners, and industry stakeholders in education.
-Lead the negotiation and closing of major business deals and contracts related to education services and programs.
-Collaborate with the marketing and sales teams to create go-to-market strategies for new educational products and services.
-Analyze market trends and competitors in the education space to adapt business strategies accordingly.
-Represent the company at education-related conferences and events to build networks and increase visibility.
-Monitor and report on the success of business development activities, adjusting strategies as needed.


Requirements:
-Bachelor’s degree in Business, Education, Marketing, or a related field (Master’s preferred).
-Minimum of 10 years of professional experience, with at least 5 years in a leadership role within business development or education management.
-Proven track record of successful business development and revenue growth in the education sector.
-Strong leadership, communication, and negotiation skills.
-Ability to think strategically and make data-driven decisions.
-Strong network within the education industry and ability to build new connections quickly.
-Experience managing a team and working cross-functionally with other departments.
-Ability to thrive in a fast-paced, dynamic environment.

Job Description:

We are seeking an experienced and highly motivated individual to join our team as a GMP (Good Manufacturing Practice) Audit Senior Director. In this crucial role, you will be responsible for leading and managing the Asia Pacific and South Asia GMP Audit team to ensure compliance with regulatory requirements and GSK standards. You will play a key role in maintaining the highest standards of quality and safety across our manufacturing operations.

Key Responsibilities:

• Lead the regional APSA GMP audit program, including planning, scheduling, and executing internal and external audits.
• Develop and implement regional audit strategies and methodologies to assess compliance with GMP regulations and GSK policies of GSK Medicines and Vaccines manufacturing sites, Third Party Contractors supplying Medicines and Vaccines products, R&D GMP Contractors for GSC products, Logistics Service Providers (LSPs), and Multi-Market Warehouses and Distribution Centers.
• Accountability for the regional team’s preparation and presentation of clear, concise audit reports, highlighting findings and risks identified during audits.
• Manage the interface with senior stakeholders accountable for addressing identified audit findings and risks.
• Monitor and track the status of audit findings and drive continuous improvement for percentage of auditee CAPAs that are right first time.
• Stay current with industry trends, regulatory changes, and best practices in GMP compliance.
• Ensure team members remain current on GMP standards and auditing techniques.
• Actively support team members’ pursuit of their individual development plans.
• Drive continuous improvement of audit processes and systems.

Qualifications:

• Bachelor's degree in Pharmacy, Chemistry, Biology or Engineering
• Minimum of 10 years of experience in GMP auditing, quality assurance within the pharmaceutical or healthcare industry.
• Experience in GMP regulations (e.g., FDA, EMA) and industry standards.
• Proven track record in leading and managing audit programs and teams.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Certification in auditing (e.g., CQA, CQE) is preferred.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a leading global healthcare company.
• Professional development and career growth opportunities.
• Collaborative and inclusive work environment.
• Commitment to work-life balance and employee well-being.

Join GSK and make a difference in the world of healthcare. We look forward to welcoming you to our team!

GSK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As discussed, Asia House can be listed as the primary location but the role can be based anywhere in the APSA region

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

GSK’s General Medicines division is vital to GSK, with a portfolio of trusted brands that will impact the lives of >700 million patients in the next decade. General Medicines delivers ~£10bn in sales for GSK and >90% of all of GSK pharmaceuticals volumes across ~200 brands and 10,000 SKUs to ~150 countries.

The Commercial Capability & Business Transformation Director, General Medicines Global Product Strategy (“GPS”) will spearhead the product area’s ambitious, focused pursuit of new commercial opportunities that broaden the use of our General Medicines and create value for customers, patients, and the business by:

• Building the capability of the General Medicines GPS team to successfully identify and implement innovative new ideas and approaches that deliver business value.
• Scaling and optimizing existing examples of customer strategy and innovation best practice.
• Developing and executing innovative new customer and patient strategies to drive sales.
• Driving adoption of novel and emerging digital, data, and tech solutions for commercial benefit.

Key Responsibilities:

• Build and deliver a programme of work that increases the capability of the General Medicines GPS team to successfully identify and implement innovative new commercial ideas and approaches that deliver business value.
• Provide GPS teams with oversight of existing examples of successful commercial innovations, and influence across the matrix to drive broader adoption of the approaches that work.
• Partner closely with GPS teams to define key strategic business challenges, formulate data-driven hypotheses, ideate and develop innovative new business products, solutions and/or services that broaden the use of our medicines.
• Gain buy-in and endorsement from GPS teams, regions, and markets to pilot new ideas and initiatives, securing the resources and funding required to execute successfully.
• In line with brand, customer, and patient strategic priorities, lead the establishment of new third-party partnerships at both a market and global level that enable broader use of our medicines.
• Build the General Medicines GPS team’s understanding and capability to leverage advances in digital, data, and technology to transform and drive performance.
• Establish and ensure appropriate governance of projects, including planning, risk management, approval, resource deployment, implementation, and performance reporting.
• Project manage new pilot projects and the successful scaling of existing best practices.
• Champion and adopt an agile approach, rapidly learning from what is and isn’t successful and embedding this knowledge across the business to drive performance.
• Act as a key contributor in the annual strategic brand planning process, agreeing on the budget for novel customer and patient strategy and innovation projects and ensuring the lessons that are learned from pilot projects are embedded into future brand plans.

Previous Experience Required:

• Minimum 10 years of experience in in-market business leadership (BU Head), global product strategy, marketing, project management, digital and tech.
• Experience in commercial strategy, management consulting, and/or commercial excellence in a pharmaceutical environment.
• Experience in leading strategy implementation and change management in large matrixed organizations.
• Strong ability to influence at all levels of the organization.
• Strong people agility, influencing skills, and diplomacy.
• Capable of working across boundaries and functional areas.
• High resilience and learning agility.
• Creative problem solving.
• Solid judgment, critical thinking, and proven ability to make well-informed, data-driven decisions.
• Strong business acumen skills (strategy, operations, finance) and ability to execute and implement strategies.
• Excellent analytical, organization, and planning skills.

___________________

Join us at GSK and be a part of a team that is dedicated to improving the lives of patients and creating value for our customers and business through innovative commercial strategies and solutions.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Midiworld Music and Art School

At Midiworld, we take pride in providing personalized guidance that caters to each student's unique needs and aspirations. We firmly believe in laying a strong foundation through meticulous techniques while fostering a positive learning attitude. Our mission is to cultivate well-rounded musicians who are not only proficient in their chosen musical instruments but also passionate about their musical journey.

Drum Teacher
Part-time

(Singapore - NORTHEAST)

Position Overview:

We are seeking a skilled and passionate Drum Teacher to join our educational institution. As a Drum Teacher, you will be responsible for instructing students of various skill levels and ages in the art of playing the drums. Your role involves designing, planning and delivering drum lessons, providing hands-on instruction, assessing student progress, and fostering a positive and engaging learning environment.

Keys Responsibilities:

1. Drum Instruction:

· Develop and implement drum lesson plans tailored to the needs and skill levels of individual students.

· Teach students fundamental drumming techniques, including hand and foot coordination, rhythm, timing, and dynamics.

· Instruct students in various drumming styles, such as rock, jazz, funk, and Latin rhythms.

2. Skill Assessment:

· Evaluate the progress of students through regular assessments, assignments, and performance evaluations.

· Provide constructive feedback to students to help them improve their drumming skills.

· Adjust lesson plans and teaching methods to address the specific strengths and weaknesses of each student.

· Prepare students for drum graded exam and monitor their progression

3. Music Repertoire:

· Assist students in selecting appropriate music pieces and drumming exercises to practice.

· Teach students to play songs and drum parts from various genres and eras.

· Encourage creativity and improvisation within drumming.

· Organize and prepare for performances, recitals and competition.

4. Equipment Maintenance:

· Teach students proper drum kit setup, maintenance, and tuning techniques.

· Ensure that studio or classroom drum kits and equipment are well-maintained and in good working condition.

5. Pedagogical Skills:

· Stay updated on the latest teaching techniques and resources in drum instruction.

· Adapt teaching methods to accommodate diverse learning styles and preferences.

6. Communication:

· Maintain regular communication with students and their parents or guardians regarding lesson schedules, progress, and any necessary updates.

· Address questions, concerns, and feedback from students and their parents or guardian in a professional and timely manner.

7. Record Keeping:

· Maintain accurate records of student attendance, lesson plans, and progress reports.

· Manage scheduling and administrative tasks related to teaching services.

Qualifications:

· Preferable hold relevant certifications or degrees in music education or related fields. (or equivalent experience).

· Proficiency in drumming and a deep understanding of drumming techniques and styles.

· Strong musical knowledge, including drum notation and music theory.

· Previous teaching experience, especially in one-on-one or group settings.

· Patience, enthusiasm, and the ability to motivate and inspire students young to senior.

· Excellent communication and interpersonal skills with the ability to effectively engage and connect with students of all ages.

· Ability to adapt teaching methods to suit the needs of individual students.

· Patience, enthusiasm, and a genuine passion for teaching.

· Ability to work collaboratively within a creative and dynamic team.

· Flexibility in adapting teaching methods to accommodate different learning styles.

· In addition to drum, able to teach other instruments Guitar, Ukulele and Bass Guitar are welcome too.

· Flexibility to work weekdays Tue to Wed and at least one weekends, based on class schedules.(part-time role)

· Preferable for those who are able to work without required company sponsorship

If you have a passion for teaching and is dedicated to nurturing the musical talents of students and fostering a lifelong appreciation for drumming and music, we encourage you to apply. Join Midiworld Music and Art School and inspire a new generation of drummers.

Interested candidates are invited to submit their resume, and a cover letter detailing your teaching philosophy and relevant experience to [email protected].

Shortlisted candidates will be contacted for an interview and a demonstration of their teaching skills.

Only shortlisted candidates will be notified.

Job Overview

Our client, which is a top 20 IT Consulting firm in Singapore, is seeking an experienced Client Relationship Manager to cultivate and maintain strong relationships with existing and potential clients in the IT and Digital Services industry.

This is a "farmer" role, focused on nurturing and growing business opportunities within a defined market, rather than a "hunter" role focused on new acquisitions.

Key Responsibilities

Account Management

Build and maintain relationships with key decision-makers at the C-suite level

Collaborate with internal stakeholders to tailor solutions and services to meet clients' evolving needs

Sales Process Leadership

Drive sales processes from initial contact to successful conclusion

Develop and maintain a robust sales pipeline, ensuring accurate forecasting and sales goal achievement

Prepare and deliver proposals, presentations, and quotations to clients

Account Management

Manage and develop major and critical customer accounts, ensuring client satisfaction and identifying additional business opportunities

Coordinate with internal teams to deliver exceptional service and support

Market Research and Analysis

Stay up-to-date with market trends and competitive analysis to inform strategic plans and drive business growth

Collaboration and Communication

Work closely with Operations, Delivery Teams, and other stakeholders to ensure seamless service delivery

Develop and maintain strong relationships with internal teams, including Technical Solution Pre-sales and Delivery teams

Sales Documentation and Compliance

Ensure accurate and timely production of sales documentation, adhering to company policies and processes

Requirements

Education and Experience

Degree or Diploma in Business, Marketing, or related discipline

Minimum 6 years of experience in Sales and Business Development in the IT Services industry, with a focus on B2B sales

Skills and Qualities

Strong critical thinking, problem-solving, and fast learning skills

Goal-oriented, results-driven, and highly self-motivated

Excellent interpersonal communication, teamwork, and presentation skills

Customer-centric mindset

Proficient in Microsoft Office suite

If you're a motivated and results-driven professional with a passion for building strong relationships and driving business growth, we'd love to hear from you!

UWCSEA is seeking Deputy Director of Residential Life to join us in April 2025. Candidates who are available from August 2025 will also be considered.

We are currently seeking a Deputy Director of Residential Life - Dover Campus. The Deputy Director of Residential Life (Campus) oversees operational and pastoral matters for the campus boarding community, reporting to the Director of Residential Life (College) and Head of Campus on each campus. They will maintain and enhance our strong and supportive residential culture of 190 students (Dover) from grades 8 to 12, leading a campus team of residential houseparents, non-residential assistant houseparents and boarding support staff. The Deputy Director of Residential Life will work with other pastoral, academic and support teams across the College to ensure high standards of care for our residential students. The Deputy Director of Residential Life will be a member of the extended Campus Leadership Team as well as act as one of the Designated Safeguarding Leads for the boarding students.

This is an exciting time to join the residential communities on Dover campus as they build on strong foundations and innovate in the areas of best practice in duty of care, pastoral care and transitions care for our boarding communities. The initial contract is for a three-year period, subject to review of the College residential life structure and organisation. This is a non-teaching role.

Main Responsibilities

• Work with the Director of Residential Life (College) and the Head of Campus to promote and implement the UWC Mission and Values across the boarding community through the residential life programme
• Work with the Director of Residential Life (College) and the Deputy Director of Residential Life on the other campus to develop and implement boarding policies, protocols and a residential life programme to ensure the highest standards of safeguarding, pastoral care and duty of care in a Singapore and UWC context within the strategy and policies of the College
• Oversee the day-to-day operations of the boarding houses and the interactions with the wider College community
• Oversee the pastoral support programmes in place for boarding students and their families
• Lead and mentor a team of boarding staff, fostering a collaborative culture based on trust and respect
• Foster a positive community culture for boarding students, staff and their families
• Ensure the highest standards of food provision, medical provision, safety and safeguarding for the boarding community, working with the relevant College Departments and service providers in this regard
• Work with the academic teams in the College to provide an integrated and supportive academic and pastoral experience for students resident on campus
• Carry out supervisory and pastoral duties according to the duty roster as appropriate
• Assist with any other duties, tasks or jobs with similar levels of responsibility and complexity to the assigned job grade as may be reasonably requested by the line manager and/or the College

This list of responsibilities is not intended to be exhaustive but to highlight a number of the major responsibilities of the post.

Person Specifications

Qualifications

• A tertiary qualification in a field related to Boarding, Education or Counselling is required. If a candidate has a tertiary qualification in another area, s/he should have worked in Boarding in a position of leadership for at least three years.
• All candidates should have a valid first aid certificate and a boarding “Duty of Care” certification; however, these can be obtained within the first three months of employment.

Experience

• All candidates should have worked in Boarding / residential communities for at least 5 years with at least 3 years experience of leading teams in a residential or educational setting
• Demonstrated staff and student leadership and a record of success in leading young people and colleagues
• Demonstrated success in providing pastoral care for students in a residential environment
• Demonstrated success in working with adolescents and their families
• Demonstrated success in working in a diverse community, including students from African, Central/South American and Asia Pacific backgrounds
• Demonstrated success in meeting deadlines and following procedures
• Demonstrated success in project management and working with teams to effectively manage projects
• Demonstrated success in mentoring colleagues and creating a collaborative culture

Skills

• A clear commitment to the UWCSEA values in both personal and professional life
• Personal qualities of integrity, kindness, compassion and warmth
• Demonstrated understanding of and commitment to the capacity required for the demands of a 24-hour residential community
• Demonstrated understanding of the organisational and operational practices appropriate to the position
• Strong evidence of a collaborative and communicative approach with colleagues and teams with the ability to inspire and mentor others
• Strong evidence of the understanding of the developmental and support needs of adolescents and young adults in transition
• Strong evidence of cultural competence in a diverse international setting
• Strong evidence of effective written and spoken communication skills, with the ability to communicate in languages other than English an advantage
• Strong evidence of the ability to uphold legal and safeguarding requirements for residential communities

Application

The UWC Mission is to make education a force to unite people, nations and culture for peace and a sustainable future. We are committed to creating a community in which all members feel safe and secure, and know that their authentic selves and individual differences are accepted with respect and care. At UWCSEA, we acknowledge that diversity, equity, inclusion and justice (DEIJ) is an ongoing and evolving process and strive to create and sustain a sense of belonging for all members of our community, past, present and future. All qualified applicants, including those who identify as a part of marginalized group(s) and individuals with (dis)abilities are all encouraged to apply. Our school is committed to safeguarding and promoting the welfare of all the students in our care and expects all applicants to share this commitment. We follow safe recruitment practices and all appointments are subject to interview, satisfactory references, identity and criminal record checks.

In charge of day to day running of the salon across Singapore, increasing sales and training of junior hair stylist. Must have at least 5 years of hair dressing experience and 2 year of leading teams within the hair and beauty arena. Responsible to calculate and bank in daily takings and monitoring of staff performance.

Job Description

-Manage day to day operations and ensure smooth running of Tree Art campus.

-Proactively engage customers and build good rapport through understanding of students and their progress development.

-Engage in effective sales pitch through familiarising with Tree Art curriculum and programme.

-Support management in planning and executing strategies to increase sales.

-Plan, organise and communicate to customers on the various programme and campus events.

-Serve as customer’s main point of contact and manage communication platforms.

-Responsible for customer enquiries, student enrolment and post-sales services.

-Coordinate class schedule and arrange for replacement teachers when necessary.

-Monitor student attendance and follow up to arrange for makeup lesson.

-Perform administrative duties including maintaining ERP, student records and tracking withdrawals.

-Share expertise and provide guidance to direct report.

-Motivate and work as a team in the achievement of service excellence and centre targets.

-Liaise with landlord on updates.

-Perform any other duties and responsibilities as assigned by the Operations Director.

Qualification:
-Minimum Diploma in Business, Marketing, or a related field.
-Sales experience in industries such as beauty, cosmetics, or retail services is highly desirable.
-Fresh graduates with a strong sales acumen are welcome to apply.
-At least 1 year of relevant experience in sales, hospitality, marketing, or education.
-Proficient in Microsoft Office (Excel, Word, PowerPoint).
-Excellent communication and interpersonal skills.
-Meticulous, organized, and able to multitask.
-Prior experience working with children is an added advantage.

Working Hours (43 hours per work week):

-Mon : off
-Tuesday - Friday : 1.30pm - 7.30pm
-Saturday and Sunday: 9.00am - 7.30pm

Job Purpose and Key Accountabilities:

As a Management Trainee, your main goal will be to learn and master various aspects of the company's operations, including but not limited to operations management, human resources management, team leadership, decision-making, and problem-solving. Through this training program, you will acquire the necessary skills and knowledge to prepare for future senior management positions.

Key Accountabilities:

1. Continuously learn and understand the specific business operations and management strategies of the company.
2. Participate in and lead team projects, enhancing teamwork and leadership.
3. Effectively manage and execute projects in a multitasking and high-pressure environment, with a results-oriented approach.
4. Solve problems encountered in work, formulate and implement solutions, emphasizing replicable processes.
5. Embrace change, continuously improve your skills and knowledge, and break through your own capability boundaries.

Main Duties and Responsibilities:

• Participate in the company's daily operations and management activities, learning the company's business processes and strategies.
• Assume a leadership role in projects, effectively distribute tasks and manage progress, ensuring smooth completion of projects.
• Think independently when encountering problems, propose and implement solutions, and conduct a review after problem resolution.
• Accept feedback from superiors and colleagues, continuously improve your skills and knowledge, and maintain positive energy with an open mindset to change.
• Enhance your professional knowledge and skills by participating in the company's training and learning activities and continuously learning.

Job Specification:

• Education: Bachelor's or master's degree in business management, education, psychology, or other related fields.
• Skills: Leadership and teamwork abilities, problem-solving and decision-making capabilities, project management skills.
• Personal Characteristics: High self-drive, leadership, adaptability, resilience.
• Career Goals: Passionate about education and training, looking forward to long-term development in the company, willing to take up a management position after completing the training.
• Others: Deep understanding of the education and training market in Singapore, familiar with basic information technology and software applications.

Working Hours (43 hours per work week):

Mon : off

Tuesday - Friday : 1.30pm - 7.30pm

Saturday and Sunday: 9.00am - 7.30pm

Benefits

1. Competitive Salary: Up to $4,500 basic + variable bonus.
2. Work-Life Balance: 5-day work week (Monday to Friday), 9 am to 6 pm.
3. Growth Opportunities: Develop your career in a fast-paced, dynamic marketing environment.
4. Creative Freedom: Lead exciting campaigns and bring your innovative ideas to life.
5. Location: Work at a modern, centrally located office at 8 Ubi Road

Job Description

We are looking for a Senior Digital Marketing Executive to join our team and help shape the future of our brand. If you’re passionate about social media, content creation, and digital marketing, this is your chance to make an impact. You will be responsible for developing and executing strategies that drive engagement, boost brand presence, and ensure our digital campaigns hit the mark.

Roles & Responsibilities

• Marketing Strategy: Develop and execute marketing strategies that align with business goals.
• Content Creation: Lead content creation across various digital platforms, including short-form videos and engaging social media posts.
• Campaign Management: Oversee paid social media campaigns to maximize reach, engagement, and conversions.
• Influencer Relations: Work closely with KOLs and influencers to amplify brand visibility.
• **Livestream Hosting: Manage and host engaging livestreams for product launches and promotions.**
• Analytics: Track, analyze, and report on campaign performance, providing insights for optimization.
• Collaboration: Partner with cross-functional teams to ensure campaigns align with overall business objectives.

Requirements

• Education: Degree or diploma in Marketing, Communications, or a related field.
• Experience: Minimum 2-3 years of experience in a digital marketing role, ideally in the FMCG or beauty industry.
• Skills: Strong knowledge of social media platforms (TikTok, Instagram, Facebook) and experience in managing paid ad campaigns.
• Passion: Genuine interest in social media trends and content creation, particularly short-form videos and livestreaming.
• Language: Proficiency in English (both written and spoken). Basic Chinese is a plus.
• Creative: A keen eye for aesthetics and an ability to produce engaging digital content.
• Tools: Familiarity with digital marketing tools like Google Analytics, social media ad platforms, and WordPress.

Additional Information

• Salary: Up to $4,500 basic + variable bonus
• Working Hours: 5-day work week, 9 am to 6 pm
• Location: 8 Ubi Road 2, Zervex, Singapore (408538)

The SPH Chinese Media Group is seeking a highly motivated Digital Content Producer to work on a short-term bilingual project for 4 months.

You are expected to:

● Conceptualise and create social media content for bilingual audience, including bite-sized texts, visual elements, as well as short-form social videos

● Process content in English and creating content in both Chinese and English

● Edit social cards and short-form videos

● Stay updated on the latest social media trends and good understanding of content that will appeal to local audiences

● Help out in other areas to ensure successful completion of projects such as, but not limited to monitoring of stats, compilation of reports etc as assigned

Requirements

● Diploma/Degree in any discipline; at least 1 year of relevant working experience required (please attach your portfolio if available)

● Proficient in written/spoken English and Chinese

● Possesses a strong sense of humour and creativity, and has keen interest in trending news and current affairs

● Adept at using various social media platforms and kept abreast of best practices for performance optimization

● Organised and able to handle multiple projects on tight deadlines

● Basic knowledge in video editing and graphic design. (eg: CapCut, Canva)

● Experience in speaking or hosting in front of the camera would be a plus

Job Description:

We are seeking a Visionary Art Director with a rich background in ceramics art and photography to lead our creative team in video. You will be instrumental in transforming artistic visions into viral TikTok campaigns and innovative retail experiences that resonate with our diverse and vibrant audience.

Responsibilities:

• Develop and oversee the artistic direction for our TikTok content and online retail visuals.
• Lead and mentor a creative team to produce high-quality, engaging content that reflects our brand’s ethos and meets commercial objectives.
• Collaborate with cross-functional teams to integrate artistic elements into multimedia formats, ensuring a cohesive brand experience across all platforms.
• Strategically plan and execute visual campaigns that enhance product visibility and consumer interaction on TikTok.
• Utilize your expertise in ceramics and photography to bring a unique, aesthetic edge to our product design.

Requirements:

• Proven experience as an Art Director, ideally within the fields of ceramics and photography.
• Strong portfolio demonstrating expertise in art creation, design, and digital content.
• Excellent leadership skills with the ability to inspire and push creative boundaries.
• Proficient in digital design tools and platforms relevant to TikTok content creation.
• Strong organizational skills to manage multiple projects simultaneously under tight deadlines.
• Excellent communication and collaboration skills to work effectively with various teams.

Job Duties

• Lead digital services in new business initiatives, incl. writing proposals, creating estimates and presentations and actively participate in RFPs and pitches as needed.
• Provide Solution Consulting to Customers and give intelligent response.
• Responsible for the satisfaction and growth of accounts, and able to identify opportunities for growth and incremental opportunities with client.
• Manage client escalations and conflict resolution.
• Develop and sustain strong working relationships with customers, management, development team, test, IT peers and vendors
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Taking ownership of client needs/requests and facilitates their completion.
• Participation in key client meetings including status update meetings and presentation of project deliverables
• Delivers engaging, informative, well-organized presentations
• Maintaining profitability of engagements in partnership with project management

Qualifications & Skills

• Minimum Degree in Information Technology, Computer Science, or in digital media , Communications or related degree
• At least 1 year of experience in handling managing digital accounts and integrated digital projects.
• Able to handle multiple tasks/projects simultaneously
• Customer-oriented person with excellent communication skills, written and verbal
• Excellent at relationship building and interpersonal skills.
• Ability to maintain poise, confidence and professional disposition under high-pressure situations
• Candidates with no experience are welcomed
• Fluent in English and Mandarin

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Job Duties

• Ensuring a high level of quality in the services and deliverables provided by the company
• Involved in the quality assurance and service level agreement of maintenance projects
• Actively assisting maintenance customers to monitor issues, changes, and handle queries they have
• Work with the technical team to ensure that all fixes for maintenance projects are delivered on time
• Manage and ensure timely delivery of projects
• Liaising with clients to discuss and identify their project requirements
• Evaluate and resolve any discrepancies and problems that arises during project delivery
• Actively engaging customers to find out their level of satisfaction with the services provided
• Initiate processes to improve the service level provided by the company
• Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives
• Ensure project output consistently meets requirements and standards

Qualifications and Skills

• Minimum Degree in Information Technology, Computer Science or equivalent.
• Preferably at least 3 years of experience in IT Software or related field.
• Certifications in Project Management are advantageous.
• Working knowledge in MS Office, Project Management and Visio.
• Able to handle multiple tasks/projects simultaneously.
• Customer-oriented person with excellent communication skills, both written and verbal.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

As a Customer Success Consultant, you will play a pivotal role in ensuring our clients achieve maximum value from our services. You will act as both a Consultant and Relationship Manager, working closely with clients to understand their needs, provide expert guidance and build strong, long-lasting relationships with them. Your KPI is to achieve the highest level of customer satisfaction and increase the customer retention rate for every client you serve.

Responsibilities:

• Serve as primary point of contact for assigned clients, ensuring high level of quality in services and deliverables from delivery team
• Conduct regular check-ins with clients to identify issues, concerns or needs and address them timely and promptly
• Responsible for onboarding new clients, ensuring smooth transition and successful implementation
• Regularly analyse and ensure business objectives, project milestones and quality standards are met
• Act as an advocate for clients, ensuring their feedback are heard and acted upon
• Provide expert advice and guidance to client on maximizing value of products/service to meet their business needs
• Conduct User Requirement Workshops and User Training sessions, when necessary

Qualifications and Skills

• Minimum Degree in Information Technology, Computer Science, Social Science or equivalent
• At least 3 years of working experience in Project Managing web-related projects will be advantageous
• Proven experience in customer-facing role within the fast-paced IT industry
• Possess excellent communication and interpersonal skills
• Fresh graduates are welcome to apply