Key Responsibilities:

• Develop and execute HR strategies aligned with business goals and values.
• Ensure compliance with HR policies, procedures, and legal requirements.
• Manage payroll processes, employee welfare, benefits, recruitment, and HR administration.
• Maintain and update HR policies, employee handbooks, and documentation in line with employment laws.
• Address employee relations issues, grievances, and provide guidance on HR matters.
• Oversee branch administration, including office facilities, maintenance, and equipment management.
• Manage general affairs contracts, costs, and procurement, such as office rental and insurance.
• Coordinate administration procedures, including stationery orders, visitor management, and mail handling.
• Organise branch management meetings and assist the CEO on HR and administrative matters.

Requirements:

• Bachelor's degree in Human Resources or a related field preferred.
• Over 12 years of HR experience, with at least 5 years in leadership, ideally in banking or financial services.
• Strong knowledge of local employment law, compliance, and best practices.

Job description

My client is leading International Main Contractor who are known for their expertise in mega rail projects overseas and locally. They have just been awarded a new civil project in Singapore and are seeking a Project Director to lead. As Project Director you will be involved in managing and leading projects right from inception to completion. You will be expected to oversee the whole construction process and will be involved in procurement, monitoring site progress, planning & scheduling and managing the site.

• Approximately 12-15 years of LTA/ Infrastructure projects experience in Singapore with a Degree in Civil Engineering recognized by the PEB Singapore.
• Candidates with prior experience in LTA and large rail projects are highly desired.
• Strong knowledge of code of practice and statutory regulation
• Excellent team leader and project management skills

Suitable parties please write to [email protected]

To view more roles within; construction, real estate, engineering, architecture or renewables, please visit our website: www.archerrecruitment.com, contact one of our specialist consultants http://archerrecruitment.com/about/our-people/ and/or 'follow' our LinkedIn page for regular industry updates.

We appreciate every application, however, due to a high volume of applicants, only shortlisted candidates will be contacted.

EA Licence No: 17C8952 | R1113934

JOB SUMMARY

• The Group Sales Enablement role will be responsible for driving and executing Sales strategy & initiatives and enhance Sales performance for TB Corporates & Financial Institutions Sales by working closely with other Sales Performance Management (SPM) functions: Regional Sales Enablement, Sales Content, Training, Marketing and Sales Processes Risk Management.
• This role will oversee the TB Transaction Review Forum as it’s secretariat, to maintain and improve the Forum Term of Reference (ToR), provide coaching to Sales Managers (SM) to ensure quality submission, track transaction approvals to ensure conditional approval requirements are closed out. Perform detailed Win & Loss analysis and provide trend analysis to TB stakeholders to close out any potential product and/or process gaps to improve future win rate.
• This role will work closely with Regional Sales Heads & their Sales teams, Global functional Sales Heads (CTF, SSD, Trade Utilization and Global Content & Proposal Management) and partner Cash & Trade Product Managers, TB Finance, and TB COO teams as well as CIB Business Development team.

RESPONSIBILITIES

Sales Strategy & Initiatives

• Collaborate within SPM team to develop Sales strategy, which are aligned with Transaction Banking, Cash, Trade and TBFX objectives and business goals to deliver TB Corporate Plan.
• Support strategic sales initiatives and put in place systems and processes to measure the success factors of initiatives across TB Sales teams.
• Drive and execution of other strategic reviews.

Transaction Review Forum Secretariat

• Deliver a standardized TB Transaction Approval process, where evaluated deals are rigorously vetted and aligned with the TB objectives and to shorten TB decision making cycle.
• Continuous review of Transaction Review Forum processes, drive improvements and maintaining the Forum’s ToR.
• Instill submission discipline by provide coaching to Sales Managers (SM) to improve quality and timely submission.
• Closely track the status of each TB transaction approval and ensure conditional approval requirements are closed out by SM prior to implementation.

Transaction Win & Loss Analysis

• Conduct TB Transactions Win & Loss Analysis to identify key internal and/or external factors and to provide feedback loop to relevant stakeholders like Product Management and LBSM/CPM to prioritise product investment roadmap and FTP/Cost of Funds to enable competitive market pricing.
• Monitor and track group level revenue realization to ensure accurate forecasting & outlook with TB Finance and TB Implementation.
• Execute Client Financial Planning in conjunction with CIB Business Development team and organise client team review on TB opportunities identified.

Project Management

• Lead cross-functional teams to execute strategic and tactical projects

Sales Risk Management

• Working closely with Sales Business Risk Manager (BRM) to ensure Cash and Trade Sales processes risk factors are mitigated via systems and processes re-design and simplification.
• Awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role

Key Stakeholders

• Head of TB Change Management & respective Team Leads
• Global Head of TB Corporate & FI Sales
• Regional Heads of TB Corporate & FI Sales
• Global functional Sales Heads (CTF, SSD, Trade Momentum and Global Content & Proposal Management)
• Cash and Trade Product teams
• TB Sales & Product Business Planning Managers (BPM)
• TB Finance, Cash & Trade CFO
• CIB Business Development team
• CIB Product partners

Other Responsibilities

• Embed Here for good and Group’s brand and values in the Client Coverage Business Development team
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

• 8 years of relevant work experience in a sales / origination, strategy, or analytical role, preferably in financial services sector
• Proactive and positive with the ability to make good / sound decisions and use independent judgement
• Project and Program Management skills to monitor specific projects and take ownership of issues / tasks
• Ability to create effective work relationships across functions & borders
• Interpersonal skills in networking, influencing and decision taking
• Good presentation, time management, negotiation and influencing skills
• Excellent written & oral communication skills
• Can work independently to strict timeframes
• Focused, organised and results-oriented
• Experience of working with senior stakeholders. Ability to influence senior staff and offshore shared services teams and drive change agenda
• Assertive, tenacious, and willing to challenge when required
• Knowledge of the Global regulatory environment and the ongoing developments
• Interpersonal skills in networking, influencing and decision taking

Contributes to:

• Effective governance
• Risk escalation and awareness
• Effective Quality
• Effective Training
• Effective Communication

Role Specific Technical Competencies

• Business Markets
• Financial Analysis
• Risk Management
• Planning: tactical , strategic
• Managing Change
• Relationship management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

RESPONSIBILITIES

• Responsible for the day-to-day beneficiary marketing program to capture additional export-LC revenue, increase document capture rate, and drive increased volume of FI programs. This includes getting access to systems and reports to help with information gathering.
• Work closely with Sales in origination country and other regions to maximize the capture of such flows.
• Work closely with Product Management, Operations, Asset distribution and other relevant stakeholders to refine, and improve product offering.
• Leverage competitive insight, market knowledge, and established network to enhance results.
• Provide administrative support, tracking, and reporting as required.
• Ensure compliance with all AML, KYC, and all other Compliance requirements.
• Build relationships with key internal stakeholders, including Product Management, Trade Operations, Trade Sales, Trade distribution, Compliance, Credit and Legal.

Skillset:

• In depth understanding of export LC trade solutions, and how it links with end to end working capital requirements for clients.
• Good client networking and negotiation skills.
• Sound understanding of FI credit.

Continuously improve the way we work

• To undertake and manage RFP and deal processes for the specific client base, to ensure optimal solution provided and presented to the customer; working with sales, product management and operations to deliver the desired results. To ensure smooth deal implementation and adherence to high levels of service quality.
• To provide feedback to Product Management on customer needs, trends and market intelligence, and to provide direction on proposed project programme initiatives to central product management teams. To keep abreast of customers’ needs, trends and product / market intelligence for new product developments/ enhancements, strengthening SCB’s competitive position in this field.
• Conduct Market events/client events to share best practices standards and raise SCB visibility.

Reinforce the brand

• To understand customers’ businesses and to anticipate the requirements through consultative selling process. To match customers’ needs with product capabilities through presentation of tailored demonstrations and proposals. To negotiate terms and conditions with customers to maximise revenue and profitability.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

• Degree/Diploma degree
• 7 years of experience in Trade and Cash Transaction Banking
• Business proficiency in Mandarin as the role covers portfolio of clients from Greater China
• Stakeholder Management skills including C-suite
• Strong communication skills
• Negotiation skills

Role Specific Technical Competencies

• Trade Finance
• Cash Management
• Client Negotiation
• Client Networking

Key Stakeholders

Internal

• Unit Head / Global Account Managers and Relationship Managers for the client relationships within coverage
• Cash Management and Trade Product Management
• TBSM
• FCC

External

• Customers and prospects within client portfolio

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Job Description:

• Lead the development and execution of the business strategy for the Singtel Account Department in alignment with the company’s vision. Ensure that department goals are tightly integrated with the company’s long-term growth plan.

• Accountable for strategic expansion and long-term management of key client account, leading the team in fostering strong, trust-based relationships with the key account stake holders by utilizing deep client insight.

• Conduct regular business reviews with key account clients to ensure they are achieving desired outcomes and identify opportunities for upselling additional products or services.

• Oversee the sales department’s budget management, optimizing resource allocation and controlling costs to ensure the highest return on investment.

• Spearhead talent development initiatives, continuously driving team members' professional growth to cultivate sales leaders who possess strategic insight.

• Foster seamless collaboration with internal business department (e.g., procurement, delivery and services) to ensure alignment with the company's broader strategic initiatives.

Requirements

• Bachelor’s degree or above, preferably in marketing, computer science, information technology, or related fields.

• At least 8 years of sales management experience, with at least 3 years in systems product sales management. Experience in IT or software sales is preferred.

• Have cross-regional or international sales experience, able to manage sales teams in different regions or countries.

• Possess sales analytic skills such as Tableu, Power BI, HubSpot CRM, Salesforce etc tools.

• Possess networking related skill such as Switch, WIFI, router, system integration.

• Strong problem-solving and decision-making capabilities.

• Mandarin is essential to communicate with colleagues in the head office in China.

• HCIE/HCIP/HCIA certificate holders.

Interested candidate who wish to apply for this position, please click on APPLY NOW

EA License No.: 01C4394 | PERSOLKELLY Singapore Pte Ltd

EA Registration No.: R23117518 | Heah Sian Wei

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any querie

NES Fircroft has partnered up with our client, a well renowned company in the cladding industry and we are seeking an accomplished and forward-thinking Group Fabrication Director to lead and manage fabrication operations across multiple facilities.

The successful candidate will be responsible for overseeing the design, construction, and operation of industrial plants, driving innovation and efficiency in fabrication processes, and ensuring alignment with strategic business goals.

Key Responsibilities:

• Lead and oversee the fabrication design, construction, and operational activities for multiple industrial plants, ensuring they meet cost, quality, and delivery objectives.
• Ensure efficiency, innovation, and continuous improvement in fabrication processes to optimize productivity, quality, and cost-effectiveness.
• Develop and implement advanced engineering solutions and best practices to enhance fabrication operations and reduce overall project costs.
• Lead and manage multi-disciplinary teams, including fabrication engineers, project managers, and plant operations staff, fostering a high-performance culture.
• Collaborate closely with senior leadership, design teams, and project stakeholders to ensure timely and effective project execution.
• Oversee compliance with health, safety, and environmental regulations, maintaining the highest standards of operational safety and sustainability.
• Identify and mitigate fabrication and construction project risks through proactive management strategies.
• Drive innovation by incorporating new materials, technologies, and automation into fabrication processes.

Requirements:

• A Bachelor's or Master’s degree in Mechanical, Manufacturing, or Industrial Engineering, or a related field.
• 15+ years of relevant experience in fabrication, construction, and industrial plant operations, with a proven record of leading large-scale projects.
• Expertise in fabrication processes, production optimization, and project management.
• Strong leadership experience in managing diverse engineering and fabrication teams.
• Solid knowledge of quality, safety, and regulatory compliance standards.
• Exceptional problem-solving, innovation, and communication skills.

Competencies:

• Strategic thinking and leadership
• Process optimization and innovation
• Project and risk management
• Cost control and operational excellence

If you are a driven and innovative fabrication professional with a passion for operational excellence, we invite you to explore this exciting opportunity by sending your CV to [email protected] or applying directly through the link.

Regina Hair Removal Specialist is a hair removal chain salon specializing in super hair removal, facial and slimming treatments.

As our company continues to expand, we are looking for professional, enthusiastic and outstanding individuals to join us. Currently we are looking for Beauty Specialist to join our family!

Responsibilities:

· Achieve and exceed assigned personal / company sales targets.

· Assist consultants in providing services to clients such as scalp/hair treatments, shampooing, blow dry styling, chemical treatments and processes.

· Delivering excellent customer service

· Make professional recommendations on products, treatments and packages to customers

· Communicate with customers while delivering treatments on the treatment steps, benefits and products

· Oversee the workflow and ensure that employees understand their duties or delegated tasks

· Attends and participates in continuing education on upgrading treatment techniques.

· Plan working schedule

· Carry out duties and responsibilities as and when assigned by management.

Requirements:

· Previous experience in a salon or hair care environment highly advantageous.

· Excellent communication and interpersonal skills

· Outstanding organizational and leadership skills

· Good knowledge of MS Office

· Minimum of 5 years experiences

· Well-groomed and cheerful personality

· Good communications and interpersonal skills and service orientated

Plus Point! Holding one of the following certificates: CIDESCO, CIBTAC, ITEC, NSRS, NITEC, WSQ

Working location:

· Raffles Place, Bukit Timah

· 5.5 days a week (including Weekend and Public Holidays)

Benefits:

· Attractive Package: Inclusive of Basic salary + Treatment commission $500 and above + Sales commission $200 to $6,000)

· Annual leave, medical and dental benefits, and group merchants staff discount

Company Overview:
We are a global leader in freight forwarding and logistics, providing innovative transportation and supply chain solutions. Our services include air, sea, and land freight, warehousing, and end-to-end logistics management. As part of our expansion strategy, we are seeking an experienced and dynamic Director to lead our international operations, with a particular focus on the development and growth of our Southeast Asia (S.E.A.) market.

Key Responsibilities:

• Oversee and manage international freight forwarding operations, including air, ocean, and land transport across multiple regions.
• Develop and implement strategies to drive business growth and enhance operational efficiency across the Southeast Asia (S.E.A.) region.
• Lead a diverse, high-performing team across global offices, ensuring alignment with corporate objectives and regional market demands.
• Spearhead the business development efforts in Southeast Asia by identifying new opportunities, building relationships with key clients, partners, and local authorities.
• Establish and maintain strong relationships with key clients, suppliers, and vendors to ensure the seamless delivery of services.
• Optimize operational processes to enhance cost-efficiency and ensure compliance with international trade regulations and local S.E.A. standards.
• Ensure high standards of service delivery and operational excellence across the Southeast Asia region and other global offices.
• Manage regional and international budgets, achieving financial targets and cost control measures.
• Collaborate with senior leadership on strategic initiatives for market expansion and policy development, particularly in Southeast Asia.
• Monitor industry trends and competitor activities in the Southeast Asia market to adjust strategies and maintain a competitive edge.

Qualifications:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field (Master's degree is an asset).
• A minimum of 15 years' experience in the international freight forwarding or logistics industry, with at least 5 years in a senior management or leadership role.
• Extensive knowledge of international shipping regulations, trade compliance, and customs procedures, particularly within the Southeast Asia region.
• Proven leadership capabilities with experience managing cross-functional and diverse teams across multiple regions.
• Strong strategic thinking, market analysis, and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
• Fluency in English required; proficiency in one or more Southeast Asian languages is an advantage.
• Ability to thrive in a fast-paced, dynamic, and multi-cultural environment.

Business Development Director - a strategic leadership role responsible for driving business growth and expansion initiatives within the construction sector across China and key Asian markets. This position requires a seasoned professional with extensive experience in business development, market penetration, and relationship management within the construction industry. The primary objective is to develop and execute comprehensive strategies to capitalize on growth opportunities, strengthen market presence, and achieve revenue targets across the region.

Key Responsibilities:

1. Strategic Planning: Develop and implement a strategic business development plan for the construction sector in China and targeted Asian countries. Align strategies with corporate objectives, market dynamics, and growth opportunities to maximize results.
2. Market Expansion: Identify and assess new markets, segments, and growth opportunities within the construction industry across China and key Asian countries. Conduct market research, competitive analysis, and feasibility studies to inform market entry strategies.
3. Client Relationship Management: Cultivate and maintain relationships with key clients, stakeholders, and industry influencers in China and across Asia. Act as a trusted advisor, understanding client needs, and delivering tailored solutions to enhance customer satisfaction and loyalty.
4. Opportunity Pursuit: Lead the pursuit of new business opportunities, including project bids, partnerships, and acquisitions, within the construction sector. Collaborate with internal teams to develop compelling proposals and presentations, ensuring alignment with client requirements and company capabilities.
5. Team Leadership: Provide strategic direction, mentorship, and guidance to the business development team across China and Asian countries. Foster a high-performance culture, encouraging collaboration, innovation, and continuous improvement.
6. Revenue Growth: Drive revenue growth and achieve sales targets through effective pipeline management, opportunity tracking, and conversion strategies. Monitor sales performance, analyze trends, and implement corrective actions as needed to optimize results.
7. Cross-functional Collaboration: Collaborate closely with internal stakeholders, including operations, finance, legal, and marketing teams, to ensure alignment of business development activities with company objectives and priorities. Facilitate cross-functional collaboration to streamline processes and enhance efficiency.
8. Market Intelligence: Stay abreast of industry trends, regulatory developments, and competitive landscapes within the construction sector across China and Asian markets. Leverage market intelligence to identify emerging opportunities, mitigate risks, and shape strategic initiatives.
9. Continuous Improvement: Champion a culture of continuous improvement, driving initiatives to enhance business development processes, tools, and methodologies. Implement best practices, performance metrics, and feedback mechanisms to optimize performance and drive results.

• Overall in-charge of individual projects
• Manage and resolve site issues
• Monitor project schedule and ensure deadlines are met
• Attend meetings with main-con and ensur important issues are communicated to all staffs involve
• Oversees the implementation of QEHS policy management
• Oversees the compliance to legal and other requirements
• At least a bachelor degree in civil engineering or equivalent
• Minimum of 15 years experience in construction sector
• Proficient in Korean language in order to liaise with Korean stakeholders
• Willing to work long hours.

Responsibilities:

• Lead and ensure day-to-day smooth warehouse/ logistics operations.
• Plan and coordinate resources for daily inbound and outbound operations.
• Oversee both warehouse and shipping operations to ensure efficient and timely distribution.
• Maintain high level of customer service standard at all times.
• Ensure safe work environment for all operational staffs.
• Manage inventory and storage efficiencies.
• Promote continuous improvement or process improvement to optimize warehouse processes and operational workflows.
• Control costs, manage budgets, and negotiate vendor rates.
• Monitor and analyze key performance indicators (KPIs), providing daily, weekly, and monthly reports.
• Ad hoc duties as assigned.

Requirements:

• Degree or diploma in Supply Chain Management, Business, Logistics or related field.
• At least 8 - 10 years of experience in logistics and warehouse operations, with strong supervisory experience.
• Prior experience working in a fast paced environment and handling large volume of shipments will be ideal for this position.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

JOB SUMMARY

• We are seeking a detail-oriented and proactive FIDReC/ Early Resolution Specialist to join our team. In this role, you will be responsible for managing and resolving FIDReC/ Early Resolution complaints received from FIDReC in a timely and efficient manner. Your primary duties will include handling ongoing FIDReC/ Early Resolution cases and working closely with FIDReC case managers for resolution, mediation, and adjudication when necessary

RESPONSIBILITIES

Strategy

• Receive and assign cases from FIDReC on a daily basis, ensuring all complaints are tracked, updated in the tracker and prioritised appropriately.
• Contact clients promptly to address and resolve FIDReC complaints within the established early resolution timeframe, providing exceptional customer service throughout the process.
• Conduct prompt follow-ups on cases and maintain accurate logs for audit purposes, ensuring all interactions and resolutions are documented thoroughly and recorded in the Client Events Management System (CEMS).
• Maintain ongoing communication and collaborate with internal and FIDReC stakeholders to facilitate smooth resolution processes and address any arising issues effectively.
• Review merits of the case basing on investigation findings, table the findings, and conduct reviews with stakeholders to agree on a decision of each case.
• Ensure that all case handling and resolution processes are aligned with the bank's policies and procedures, particularly the Master Process Document (MPD).
• Work closely with FIDReC case managers to facilitate effective resolution of ongoing cases and participate in mediation and adjudication processes as needed.
• Identify opportunities to improve processes to elevate customer experience or close gaps

Business

• To support WRB as the primary liaison between the bank and FIDReC to ensure timely, accurate, and professional handling of all complaint cases.

​​​​​​​People & Talent

• Ensure daily productivity towards meeting CE KPIs and ensure consistency in achievement of individual productivity and quality of work.
• Embed valued behaviours and stronger performance culture via continuous engagement and sharing of success stories and recognition.
• Embed innovation, creative thinking, digitisation mindset to implement delighters along a client journey to improve client experience.
• Individual responsibility to upskill and sharpen compatible skills to manage all FIDReC complaints

Risk Management

• Personal accountability for quality and completeness of record keeping on FIDReC/ Early Resolution complaints
• Drive a strong service culture supporting the strategic direction on improving client experience, Treating Clients Fairly (TCF) and reducing complaints with zero tolerance on substantiated Staff Related complaints.
• Drive/ support a strong control environment through creating high awareness of Fair Dealing outcomes and ensuring adequate and proper reporting and governance on complaint management.

Governance

• Ensure relevant systems and controls pertaining to the role remit are in compliance with Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Operational Risk, Technology and Operations, Finance and Reputation
• Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture
• Engage with all audit report findings and ensure feedback is acted upon

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Key Stakeholders

• Internal/External Stakeholders: Frontline, Products and Operations

Other Responsibilities

• Embed Here for good and Group’s brand and values in Client Experience
• Able to take on other projects such as improving client journey, processes and perform analysis of clients’ insights where applicable.

Our Ideal candidate

• 4 plus years of experience in banking processes..
• Experience Macros and powerpoint is preferred .
• Experience in Compliance is a plus
• Experience in a client experience/ complaint resolution: case management preferred
• Familiarity in banking processes and regulatory requirements is a plus .

Role Specific Technical Competencies

• Good writing and communication skill.
• Powerpoint
• Excel (knowledge of Macros/Pivot) is an advantage.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

• High growth enterprise backed by strong capital investments
• Entrepreneurial business with portfolio diversification within consumer sector

About Our Client

We are bold and creative in our business model in enabling companies to start-up and scale their business on the digital platform. We have been expanding aggressively since the launch of business and have identified Singapore as the regional headquarter to grow further in the SEA region. We are now looking for an entrepreneurial finance leader to join as as part of the leadership team in building and scaling the emerging markets finance function.

Job Description

We are looking for an integral member of the leadership team responsible for the overall strategic planning and financial activities within the company. Apart from the daily finance operations and governance, you will manage all corporate finance matters including investor relations, M&A and investment decisions, fund raising as well as preparing the company for IPO readiness. You are a key business partner to commercial and operation heads in formulating strategies for growth and driving key metrics to achieve business objectives and profitability goals. You will drive continuous improvements in processes and drive best practices across different markets.

The Successful Applicant

The successful candidate should have:

• Degree qualified with more than 10 years of working experience in a fast-paced business environment
• An experienced finance business partner in supporting a high growth business achieve performance targets, challenges status quo and identifies opportunities for growth
• Good corporate finance experience including experience in M&A deals, investors relations and fund raising activities.
• Strong leadership experience in managing finance team dealing with high volume business
• Highly motivated individual, independent and hands-on will be crucial
• Confident communicator with the ability to work with diverse stakeholders with different cultural background

What's on Offer

You will be among the management team in spearheading the growth of the business internationally! This role is positioned to grow within the organization into a C-level finance leadership in the long term.

Contact

Jessly Chew (Lic No: R1549000 / EA No: 18S9099)

Quote job ref

JN-012025-6630064

Phone number

+65 6416 9869

Michael Page International Pte Ltd | Registration No. 199804751N

Job Description & Requirements

Business Development Director Job Duties:

• Experience in business development of Security Agency
• Able to travel to India frequently
• Station in both Singapore & India
• Meet the requirements set by PLRD to be Director of Security Agency
• Assists top management in setting goals that promote company growth
• Provides advice and guidance to colleagues
• Develops plans to increase efficiency and reduce costs
• Improves existing systems and policies
• Works closely with other departments
• Identifies improvement areas and plans and implements systems to boost company effectiveness
• Executes plans designed to meet company goals by changing policies and coaching employees
• Liaise with company top management to make decisions for operational activities and set strategic goals
• Review financial information and adjust Company's budgets to promote profitability
• Manage relationships/agreements with external partners/vendors
• Evaluate overall performance of the company by gathering, analyzing and interpreting data and metrics
• Ensure that the company runs with legality and conformity to established regulations
• Strong Legal Knowledge to advise top management of the Company
• Able to work during weekend and public holiday to meet client and tender interview

RESPONSIBILITIES

• Responsible for managing domestic and international client relations, account strategy, trend analysis, and upselling new and existing products for existing clients.
• Maintain a high level of client satisfaction with program costs and service. Maintain and approve client portfolio of revenue and profit projections.
• Primary contact with the corporate client in the administration of the client’s relocation program.
• In collaboration with the policy consulting department research and recommend policy changes as needed to enhance the effectiveness of the client’s relocation program.
• Resolve complex problems for clients to maximize customer satisfaction.
• Facilitation client reporting based on client needs. Plan and conduct client reviews and meetings.
• Identify opportunities to maximize revenue and propose new services and/or increase fees.
• Partner with Domestic and/or Global Relocation Managers, Supply Chain, and Client Finance to achieve client goals by maintaining and measuring metrics through an audit-driven environment.
• Communicate policy changes to the team. Coordinate and lead client update meetings with the operations team.
• Partner with the implementation team and completes designated responsibilities to ensure successful client transition.
• Assist the Relocation Operations training department as requested/as needed.
• This would include mentoring for on-the-job training, employee development, and acting as a subject matter expert. Provides direction and feedback to new team members and constructive performance feedback to management.
• Pull and compile reports per client requests.
• Review and present this information in a consistent format to our corporate clients.

QUALIFICATIONS AND PREFERRED SKILLS

• Minimum 3 years of domestic relocation and/or international assignment management experience, including operational management experience required
• Minimum 3 years of team leadership experience required
• 2-5 years of corporate client or account management experience preferred
• Strong problem-solving and conflict-resolution skills
• Financial/Accounting knowledge preferred
• Excellent oral, written, and presentation communication skills
• Excellent project management skills
• Strong negotiation skills
• Good understanding of business application technology
• Global living/working experience preferred

Centre of Phellowship Singapore Pte. Ltd. is a new start-up that specializes in the planning of events and concerts. They are looking for a self-motivated and results-driven Business Development Director to direct and manage the organization’s business activities, to develop and implement business strategies to help grow the company.

As a key position in the organization, you will be responsible for performing managerial functions associated with the objective of the company to organize events and concerts that brings inspiration, motivation, guidance in the spiritual life primarily of the Filipino communities here in Singapore.

Responsibilities:

● Ensuring productivity efficiency in operations and implement strategies to gain and sustain satisfaction of clients or customers

● Develop, implement and maintain budgetary and resource allocation

● Researching and identifying new markets and business opportunities

● Manage full cycle event pre-event and post event planning and execution

● Building relationships with suppliers, distributors, partners, and vendors

● Tracking trends and monitoring market and emerging trends and adjusting business strategy as required

● Communication business development strategies with key internal stakeholders

● Identifying and recommending new products and services

● Sourcing and managing invited key speakers/ artists, looking after their itinerary and logistics

● Leading sales, marketing, customer service, and relationship management teams

● Preparing detailed reports and presentations

Requirements:

● Bachelor’s Degree in any hospitality related fields or its’ equivalent

● Min. 8 years in events management, hands on experience organizing church events and business conferences.

● Experienced in managing artists and high-profile speakers

● Good knowledge of different business functions

● Excellent communication, collaboration and managerial skills

● Has the ability to motivate and lead employees/volunteers

● Strong working knowledge of operational procedures and has meticulous attention to details

● Has the ability to work under pressure and willingness to work off peak during weekends and public holidays

Client Director - This is an account management role responsible for sales in assigned accounts or territories. They will be responsible to achieve the sales target by approved solutions or services by working with different internal or external stakeholders.

You Will:

• Develop an account strategy in the target account to meet booking, revenue and profitability targets. Account plan should cover detailed account background, clear executable plan to penetrate or grow the account.
• Lead the account team comprising of technical or delivery team members to pursue and win qualified opportunities.
• Plan and execute the account coverage plan to build a strong relationship with the key customer stakeholders.
• Plan and execute strategic vendor partnership to support the account pipeline development.
• Develop good relationship with company sales team to facilitate cross-sell and up-sell opportunities in target accounts.
• Understand the competitive landscape and reshape the account strategy to succeed.
• Require to travel on business engagements occasionally.

Requirements

• Degree holder preferably in Business, IT, or related disciplines
• A minimum of 6 years of work experience and in an account management role selling IT infrastructure or managed services or application development services.
• Strong commercial account relationships
• Experience in closing large deals in areas including Digital, Enterprise Applications, IT Outsourcing and/or Infrastructure
• Strong EQ and business acumen
• Up-to-date on technology trends
• Ability to work with Alliance Partners
• Excellent interpersonal skills, with the ability to work well with various levels of management and key stakeholders
• Excellent communication skills

Responsibilities

· Oversee the entire food and beverage department, from catering and restaurant operations to staffing and budget management.

· Manage orders, inventory control, and deliveries.

· Identify ways to cut costs, eliminate inventory shrinkage, and reduce food spoilage.

· Own and hit/exceed annual sales targets within assigned territory and accounts

· Develop and execute strategic plan to achieve sales targets and expand our customer base

· Build and maintain strong, long-lasting customer relationships

· Partner with customers to understand their business needs and objectives

· Effectively communicate the value proposition through proposals and presentations

· Reporting on forces that shift tactical budgets and strategic direction of accounts

· Make final decisions on whether or not to use food tech and restaurant tech solutions

Requirements and skills

· Proven sales executive experience, meeting or exceeding targets

· Previous experience as a sales executive, sales manager or sales and marketing director in F&B industry

· Ability to communicate, present and influence all levels of the organization, including executive and C-level

· Proven ability to drive the sales process from plan to close

· Proven ability to articulate the distinct aspects of products and services

· Demonstrable experience as head of sales, developing client-focused, differentiated and achievable solutions

· Excellent listening, negotiation and presentation skills

· Excellent verbal and written communications skills

· Standby for 24 hours

· Available to work shifts and OT, which may include work during evenings, weekends, and public holidays.

• Support the division in implementing Digital Transformation projects to enhance service quality and reduce costs.
• Analyze and assess operational needs and user requirements across various Business Units and departments.
• Collaborate with stakeholders to define data needs and gather relevant information.
• Oversee project planning, ensure appropriate IT solution implementation, and align solutions with operational goals.
• Conduct statistical analysis, data mining, and pattern recognition to identify trends, correlations, and actionable insights, accompanied by clear visual presentations.
• Lead project development initiatives to boost operational productivity and efficiency through the adoption of digital transformation tools.
• Coordinate and manage projects with the team, ensuring timely delivery and alignment with company strategies.
• Provide well-organized data for advanced analysis and perform additional tasks as assigned.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• Proven experience in IT, development, or related fields.
• Strong knowledge of digital transformation and automation tools, including Microsoft Power Platform, SharePoint, Power BI, MS SQL, Knime, Python, and cloud platforms.
• Excellent communication and interpersonal skills; meticulous, well-organized, and a resourceful team player.
• Highly self-motivated individual who can work independently with minimal supervision.

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.

About the Company:

An esteemed fashion industry leader, renowned for its forward-thinking approach and premium offerings, is seeking an experienced Head of Marketing to oversee comprehensive marketing strategies. This role involves full-spectrum (360-degree) marketing oversight, including digital marketing and campaign management.

Key Responsibilities:

• Develop and implement holistic marketing strategies that align with company goals.
• Lead and manage end-to-end product launches and campaigns, ensuring brand consistency and optimal market impact.
• Oversee the digital marketing portfolio, including online advertising, social media, and e-commerce.
• Drive brand growth through creative storytelling, innovative marketing solutions, and strategic partnerships.
• Monitor market trends and competitors to inform proactive campaign adjustments.
• Collaborate with cross-functional teams to synchronize marketing efforts with sales, product, and operations.

Requirements:

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Proven experience 10+ years in a leadership marketing role, preferably in the fashion or luxury retail sector.
• Strong knowledge and hands-on experience in digital marketing, content creation, and campaign execution.
• Exceptional project management and leadership skills.
• Creative, strategic thinker with a keen eye for detail and trends.
• Excellent communication and stakeholder management abilities.

Interested candidates please apply online or send your latest CV to [email protected]

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy

available at www.alwayshired.com.sg/privacy-policy

Responsibilities

• Digitalization Solution Planning: Develop comprehensive design proposals and system plans tailored to the specific needs of each operational unit. Collaborate closely with stakeholders to identify requirements and design effective solutions that align with organizational goals.
• User Requirement Analysis: Evaluate digitalization projects and clarify user requirements through in-depth analysis and collaboration with users and IT project teams. Ensure that solutions meet user needs and enhance operational efficiency.
• Progress Tracking: Monitor project progress at various stages, ensuring timelines are met and milestones achieved. Control team progress and overall process efficiency to drive successful project outcomes.
• Cross-Departmental Coordination: Coordinate project operations across departments, fostering collaboration and synergy among diverse teams. Assess actual resource allocations and optimize resource utilization for project success.
• Risk Management: Identify potential risks and issues affecting project delivery. Implement quality control measures and propose mitigation plans and solutions to address challenges proactively, ensuring project success and minimizing disruptions.
• Communication and Documentation: Prepare presentations and documents for project progress reports and relevant meetings. Communicate project updates, milestones, and outcomes effectively to stakeholders, fostering transparency and alignment.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or related field.
• 5+ years of experience in project management, preferably in digitalization or system implementation projects.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24673

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Our client is one of the leading player in education industry. Due to business needs, they are now recruiting a Digital Sales Supervisor to be part of their Sales Team for ongoing transformation projects.

Duties of Digital Sales Supervisor:

• Develop strategies to boost lead conversion rates and optimize team efficiency.
• Create and refine scripts and pitches to align with digital campaigns.
• Provide training and coaching to enhance communication, sales techniques, and upselling skills.
• Track performance metrics like lead conversion rates and revenue using CRM tools.
• Collaborate with marketing teams to align campaigns with sales objectives.

Requirements:

• Min 1 year of sales and leading experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Descriptions:

• Identifies and develops new business opportunities
• Develop overarching strategies to identify and forge strategic alliances, partnerships and other business opportunities to drive company’s growth.
• Conceptualise, communicate and execute a successful growth strategy in partnership with business units
• Responsible for generating new commercial opportunities, sets business development and provides leadership to ensure smooth functioning of the team.
• Maintain accurate records of business development,
• Communicates business performance and progress regularly to Director
• Familiar with China's regulations, compliance requirements, and consumer market preference in order to start frachising in China and Hong Kong

Job Requirements :

• A good team player and results oriented.
• Bachelor's degree in Business Administration, Marketing, or related field.
• Minimum 3 years of experience in beauty industry.
• Proven track record of meeting or exceeding business development and sales targets and KPIs.
• Strong change management skills and experience leading organisational transitions to ensure successful adoption of new processes
• Excellent communication, presentation, and negotiation skills with both internal and external stakeholders

We are on the lookout for a visionary Sales Director to spearhead Corporate Gifts Division for a company specializing in sustainable corporate giftings. If sustainability drives your passion and building strong client relationships is your forte, this is your opportunity to make an impact with a purpose-driven team.

Your Role:

• Champion innovative, sustainable gift concepts.
• Build and nurture strong client relationships by understanding their unique needs.
• Collaborate with our creative design and procurement teams to deliver exceptional solutions.
• Oversee sales proposals, negotiations, and transactions, ensuring seamless execution.

What We’re Looking For:

• Proven track record of success in the corporate gifts industry.
• Established network of strong client relationships.
• Outstanding communication and interpersonal skills.
• Genuine passion for sustainability and creating a greener future.

What We Offer:

• A dynamic, collaborative work environment where your ideas matter.
• Opportunities for professional growth and career development.
• Competitive compensation package that values your expertise.

Ready to make a difference while advancing your career?

To be trusted with work with the Ipsos brand for the good of the business

To lead project teams in the design, set-up and management of leading-edge research and,

To carry out account management activities – managing existing client relationships, including seeking repeat business, and actively seeking major and new client opportunities and management.

• Responsible for the actions and activities of the team (with business area Director)
• Recruitment of junior staff
• Profit and loss+ responsibility for projects that one is managing and business area
• New business generation and existing client development plans (with business area Director)
• Problem resolution and ownership of results
• Directorscomplex projects and higher-value work, displaying well-developed research skills, knowledge and thought
• Generate meaningful insights from research data to add real value to the client
• Use advanced research techniques and apply them appropriately
• Demonstrate Company awareness through internal support, cross-selling and marketing and take a corporate view with new business opportunities and the relationships with existing clients (client-facing stream)
• Be an ambassador and guardian of the brand for Ipsos, displaying the appropriate knowledge and behaviors
• Significantly contribute to the strategic direction of the business area, implement agreed plans and actively support the Division and Company
• Make significant contribution to our work area(s) in terms of business generation/profit
• Challenge and mentor junior staff in research skills and their career development
• Recruit key skills and ensure operational efficiency of Department is maintained at all times.
• Conduct performance reviews and design staff development plans for the team (with business area Director). Carry out appropriate performance management activities
• Deliver required team financial performance (with business area Director)
• Keep abreast of current trends within market research and competitors, in order todevelop personal skills / knowledge base and transfer knowledge, skills and expertise through training and coaching
• Keenness to learn and proactive self-development and development of others.
• Maximize opportunities for client contact and take a lead role; measure to be set through review process (relationship building and seeking repeat and new business wins, ideally including a min of two targeted account face-to-face meetings/year)

Manage the team to:

• Handle a number ofdifferent projects at once, ensuring time, budget and profitability requirements are met
• Produce outputs and research that are of high quality and consistent with agreed outputs
• Produce proposals that meet and where possible exceed the brief requirements
• Ensure all questionnaire facilitate strong data collection capability
• Provide accurate analysis and interpretation of data
• Liaise professional and effectively with the Operation departments to ensure we deliver what we say we will.

COMPETENCIES

• Self-Management
• Communication
• Collaboration
• Client Focus
• Knowledge & Expertise
• Flexibility

BACKGROUND

Experience:

• At least eight years of strong Market Research Experience and good application of knowledge
• Solid experience in questionnaire design, table specifications and project management
• Understand and use statistical analysis
• Selling of research projects and capabilities
• Ideally, experienced in relevant category or sectors

Skills/Knowledge:

• Good communication skills, written and oral
• Sound problem-solving skills
• Able to work under pressure and meet aggressive deadlines
• Exceptional time management skills
• Good data preparation skills
• Good client service skills
• Able to build strong links with the rest of the business
• Proactive / Self-motivated
• Able to work effectively in a team and independently

Qualifications:

• Degree in related studies