Working location: Orchard

Working hours: 10am to 6pm (Monday to Friday)

Are you a digital enthusiast who thrives on driving impactful online campaigns? Join us as a Digital Marketing Executive and be at the forefront of shaping our digital presence and delivering measurable results.

• Plan, execute, and optimize digital marketing campaigns across platforms, including Google, Facebook, Instagram, LinkedIn, and others
• Implement effective SEO strategies to boost organic traffic and manage SEM campaigns for maximum ROI
• Create engaging content and manage social media channels to enhance brand visibility and drive audience engagement
• Monitor website performance, improve user experience, and ensure mobile and desktop optimization
• Track and analyze campaign performance using tools like Google Analytics, and present actionable insights to improve results
• Develop compelling content for blogs, emails, ads, and videos that align with the brand's voice and resonate with the target audience
• Design and execute email marketing campaigns that drive customer engagement and lead generation
• Stay updated on digital marketing trends, tools, and industry best practices to keep strategies fresh and competitive

Why Join Us?

• Opportunity to work with cutting-edge tools and platforms
• Collaborative and innovative team environment
• Competitive salary and performance incentives
• A chance to shape the digital future of a forward-thinking company

REQUIREMENTS

• Minimum Diploma and above
• Creative mindset with excellent writing and visual content creation skills
• Analytical skills to interpret data and make data-driven decisions
• Ability to work independently and manage multiple campaigns simultaneously

Step into the digital forefront and help us create campaigns that inspire and engage. Apply now to make a lasting impact!

EA Reg. Number: R21100629

EA License Number: 22C1278

About Huahai Consult

Huahai Consult is a leading advisory firm specializing in wealth management, family office services, and cross-border financial planning. Our business focuses on three core areas:

1. Asset Allocation and Legacy Planning: Emphasizing insurance assets, securities assets, and crypto assets.
2. Immigration and Study Abroad: Comprehensive support tailored to individual and family needs.
3. Health and Retirement Solutions: Strategic planning for lifelong wellness and financial security.

We provide tailored solutions to high-net-worth individuals and families across China, Hong Kong, Japan, and Singapore, ensuring their legacy is preserved and their financial goals are achieved.

Job Summary

• Base Location: Singapore.
• A senior role focused on high-level strategy, client acquisition, and team leadership.

This role requires a deep understanding of the needs of high-net-worth individuals (HNWIs), strategic channel development, and the ability to represent Huahai Consult in cross-border contexts. These positions offer competitive salaries, career growth opportunities, and the chance to work in a thriving industry.

Key Responsibilities

• Business Development: Identify and develop new client relationships with HNWIs and ultra-high-net-worth individuals (UHNWIs). Promote Huahai Consult’s family office services, including wealth planning, succession planning, and cross-border investment strategies.
• Channel Development: Establish and nurture strategic partnerships with high-end associations, professional firms (e.g., legal and accounting firms), immigration and study abroad agencies, and other key stakeholders in China, Singapore, Hong Kong, and beyond.
• Client Needs Analysis: Understand and analyze the specific requirements and preferences of HNWIs from Mainland China, ensuring services are tailored to meet their expectations.
• Relationship Management: Maintain and nurture relationships with both partners and clients, ensuring satisfaction and trust. Act as a liaison between clients and internal teams to provide seamless service delivery.
• Market Research: Monitor market trends, regulatory changes, and competitive activities to identify opportunities and risks. Provide insights and feedback to shape service offerings and strategies.
• Lead business strategy development for expanding family office services across regions.
• Oversee team performance, mentoring, and collaboration.
• Represent Huahai Consult in high-profile meetings, industry events, and partnerships.

Qualifications

• Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
• 5+ years of experience in business development, sales, or client management, preferably in wealth management, financial services, or related industries.
• Familiarity with the needs and preferences of HNWIs from Mainland China.
• Proven ability to develop and manage strategic channels such as associations, professional firms, and study abroad companies.
• Willingness to travel frequently between Singapore/Hong Kong and Mainland China.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with HNWIs and partners.
• Highly motivated, goal-oriented, and able to work independently.
• Proficiency in English; fluency in Mandarin is a significant advantage for interacting with the target clientele.

What We Offer

• Competitive salary up to SGD 10,000, commensurate with experience.
• Performance-based incentives and career development opportunities.
• A collaborative and supportive work environment.
• Exposure to a growing and dynamic industry.

How to Apply

If you are passionate about wealth management and thrive in a client-facing role, we would love to hear from you. Please send your resume and a cover letter detailing your relevant experience to [email protected].

Huahai Consult is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Client Director - This is an account management role responsible for sales in assigned accounts or territories. He/She will be responsible to achieve the sales target by approved solutions or services by working with different internal or external stakeholders.

You Will:

• Develop an account strategy in the target account to meet booking, revenue and profitability targets. Account plan should cover detailed account background, clear executable plan to penetrate or grow the account.
• Lead the account team comprising of technical or delivery team members to pursue and win qualified opportunities.
• Plan and execute the account coverage plan to build a strong relationship with the key customer stakeholders.
• Plan and execute strategic vendor partnership to support the account pipeline development.
• Develop good relationship with company sales team to facilitate cross-sell and up-sell opportunities in target accounts.
• Understand the competitive landscape and reshape the account strategy to succeed.
• Require to travel on business engagements occasionally.

Requirements

• Degree holder preferably in Business, IT, or related disciplines
• A minimum of 6 years of work experience and in an account management role selling IT infrastructure or managed services or application development services.
• Strong commercial account relationships
• Experience in closing large deals in areas including Digital, Enterprise Applications, IT Outsourcing and/or Infrastructure
• Strong EQ and business acumen
• Up-to-date on technology trends
• Ability to work with Alliance Partners
• Excellent interpersonal skills, with the ability to work well with various levels of management and key stakeholders

Our client is a local company, one of the leading Environmental Services provider. They are looking for a Digital Marketing Executive to assist their Sales & Marketing team for the next phase of their business. They are located in West.

Duties of Digital Marketing Executive:

• Design and implement digital marketing strategies to promote cleaning services/products and support recruitment, targeting key audiences with tailored approaches.
• Plan and manage multi-channel campaigns that highlight service and job benefits, focusing on brand values, growth potential, and engagement.
• Optimize website content for industry-specific keywords and manage PPC/SEM to drive traffic for services and job opportunities.
• Execute social media strategies to increase brand visibility, showcasing company values and job openings on platforms like TikTok, Instagram, and Facebook.
• Oversee SEO-optimized content creation, including blogs, videos, and infographics that promote services and career opportunities.
• Develop targeted email campaigns for service leads and recruitment, using segmented lists for tailored messaging.
• Monitor digital marketing performance, providing reports with actionable insights to enhance strategy and ROI.
• Implement strategies to attract quality leads for services and top job candidates, focusing on conversion optimization.
• Strengthen employer brand through engaging recruitment content, showcasing culture and role highlights.
• Allocate and monitor digital marketing budgets, ensuring effective resource use and staying within budget.

Requirements:

• Minmum 1 year experience
• Minimum Degree in relevant discipline
• Comfortable to work in fast-paced environment
• Must have strong social media marketing experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

Job Description & Requirements

Leads functional teams and works directly with and supports Officers and Directors, up to and including Senior Vice President level, in executing effective Regional strategies, plans and controls. Ensuring optimum profitability and achievement of the immediate and near-term business goals and objectives, Customer Experience KPI’s, whilst minimising associated risks and costs.

Job Description:

• Assessments of marketing opportunities and target markets.
• Identify new markets and attracting new clients.
• Intelligence gathering on industry trends, customers and competitors.
• Business development and exploring business opportunities for the organisation
• Implement business models so as to create new ventures.
• Identify likely sales points, develops strategic plans and sales and pricing strategies including action plans, implementation, forecasts and analysis, sales/marketing operating budget and scheduling expenditures.
• Manage overall operations, marketing and sales activities of all centres
• Develop and execute strategic plans, budgets and spending, forecasts and analysis and monitor results and revise plans accordingly to be in line with the overall corporate strategic goals
• Work with teams to reach or exceed projected sales/profit goals of centres
• Manage and motivate the training teams (including full time trainers, associate trainers, sales, operations and administration etc) to become highly productive
• Develop and maintain a positive and productive working environment that motivates employees to strive for performance excellence
• Stay current with the latest training innovations / offering changes
• Manage and be accountable for training delivery, quality and assurance in accordance with the regulations under relevant accreditation bodies such as SSG, and the company’s policies and directives
• Ensures effective control of sales and marketing results and determines improvements and changes in achieving the sales and marketing objectives within the designated budgets
• Successfully manage and lead marketing and sales team, and generating new prospects and corporate accounts
• Plan, develop, implement and evaluate advertising and promotional programs including print, online, social media etc
• Identify and attend, or plan and organise tradeshows and other business functions to keep abreast of developments in the marketplace, to find potential new business, and to market company’s end-to-end solutions
• Protects organisation’s value by keeping information confidential
• Other ad-hoc duties as assigned by the company

Job Requirements:

• Degree/ post graduate degree in business, marketing/sales, commerce from recognised institutions or equivalent
• Prior work experience in leading a team is essential
• Proven track record
• Creative and innovative
• Strong client relationship management and development aptitude
• Considerable sales experience and responsive to economic trends
• Good business acumen with ability to work under pressure and independently
• Excellent communications and inter-personal skills
• Possess professional integrity and business ethics
• Extensive and diversified background with at least 10 years of related experience.

The role

The Strategy Director will be the key person in crafting integrated creative, communication and Platform/Application’s go-to-market strategies. You will be reporting to our Head of Strategy, Content & Media, and supporting both Internal and Client projects.

To excel in this role, it is of utmost importance that you have experience in a Marketing/Advertising Agency setting, and embody a roll-up-your-sleeve attitude.

Essential Duties and Responsibilities

Overall Duties & Responsibilities:

• Continuously assess market trends, competitor strategies, and emerging technologies to refine the brand’s roadmap and capitalize on new opportunities.
• Be the strategic compass for Internal Project, New business pitches and Client campaigns, developing connection plans that work across earned, owned, and paid media
• Create an environment of quality strategic thinking across the agency, sharing best practices with the wider team.

Platform/Application Strategy Duties and Responsibilities:

• Develop informed and integrated communication go-to-market strategies that aligns with platform/application’s objective in both tangible (e.g. revenue/commercial value) and intangible (e.g. brand perception) manner.
• Collaborate closely with the Tech and Product Engineering + Media team to gather and analyse data, market reports and trends to derive compelling strategic insights as the basis for strategies, as well as maintenance/optimisation strategies.
• Analyse existing platform/app features and its’ data (e.g. User Interface & Experience (UI/UX), Customer Journey, Monetization Strategy) and propose strategic optimisation platform features to maximize user acquisition, engagement, and retention, ensuring a positive impact on key financial metrics (e.g. higher conversion rates, increased lifetime value, improve ARPU (Average Revenue Per User), customer loyalty etc.).
• Leverage data analytics to identify growth opportunities, optimize Platform/Application’s pricing models, and recommend strategies that increase operational efficiency and profitability.
• Ensure Platform/Application development investments and features prioritize ROI and support overall business objectives, with clear paths to revenue generation or cost savings.

B2C & G2C Strategy Duties and Responsibilities:

• Work closely with the New Biz/Client Management Team to understand clients’/projects’ strategic needs.
• Develop informed and integrated creative, communication strategies that aligns with clients’/brands’/projects’ objectives.
• Analyze campaign performance using analytics tools to uncover insights, refine strategies, and ensure the success of client objectives.
• Stay ahead of the curve by keeping up with emerging social platforms, content trends, and digital innovations.

Experience and Attributes

• 6 - 10 years of experience in Communications, Brand Strategy, Business Consulting, Media, Platform/App Marketing or related fields, with experience in the Marketing/Advertising Agency preferred.
• Demonstrated success in leading Brand and Communications strategies for Platform/Applications, B2C or G2C clients, with a track record of driving growth and client satisfaction.
• Strong research and analytical skills, with the ability to uncover data-informed insights and translate them into actionable strategies.
• Embodies charisma, with good storytelling skills in verbal and written form, especially presenting to senior stakeholders
• Adaptability in a fast-paced environment, with a self-motivated and self-starting personality, and a passion for continuous learning and improvement.
• Proficient with Google Suite (Google Slides, Docs, Sheets, etc.) and Data Analytics tools such as Meltwater, AppsFlyer etc.

Requirements

· Ability to read technical documents and drawings provided by customer / interior designer

· Atleast 15yrs experience & knowledge in door / carpenter industery.

· Responsible for the profitability and customer satisfaction for assigned customer including ID/ contractor/ main-con/ sub con.

· Manage relationships with all level of customer stakeholders and maintain long term relationship.

· Understand and influence (where appropriate) assigned external MRO competitive environment, purchasing trends/behaviors and third party customer contract landscape

· Drive growth of assigned external MRO sales and profit per contract visit

· Assure timely resolution of customer issues and customer satisfaction for assigned contracts

· Assist in sales campaigns for new contracts

· Assure timely resolution of customer issues and customer satisfaction of assigned contracts

· Interact with members of the customer service , parts & transactional services, field service and / or other teams

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and World Impact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you will do

Deloitte's Life Sciences & Health Care industry group strives to support clients in addressing the challenges that impact today’s industry. Our member firms' global network engages with clients to refine their business models through innovative practices, improved processes and enabling information technologies. This role sits within the Monitor Deloitte team of Deloitte Southeast Asia. As a leader of this group, you will work alongside our clients to bring a rigorous, evidence based analytical capability to help them understand the forces that are driving change, identifying opportunities and develop solutions across the whole organisation. You will have the opportunity to work collaboratively with our clients to make immediate, direct contributions to enhance our clients’ competitive position and performance in ways that are distinctive, innovative and sustainable.

The nature of the work we do includes:

· Developing strategic business models: helping clients determine the optimum business or commercial model to effectively deliver their objectives, e.g., in the context of product launch or competitive market disruption.

· Capability building: helping our clients configure effectively and develop their ability to deliver operational excellence in specific areas, e.g., commercial, medical affairs.

· Strategic options analysis and evaluation: working with clients to understand and shape strategic options ahead of key investment decisions.

· Stimulating innovation: helping clients to identify new ways of working that will stimulate innovation and growth, and lead to better decision-making.

· Market analysis: traditional evidence-led analysis to identify market development opportunities to support client strategies.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves every day to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Directors across our Firm are expected to:

· Lead and act as an exemplary role model for leaders at all levels, whilst continuously promoting a sense of loyalty and energizes others to act.

· Build and sustain a high performance culture by cultivating and amplifying individual and team strengths.

· Develop and sustain long-term, trust-based relationships with stakeholders, clients and team.

· Manage the sustainable development of a strong pipeline of talent for current and future success, by driving a talent experience that differentiates Deloitte.

· Lead behavioral and cultural change through a supportive, collaborative and highly inclusive environment where team members feels supported, respected and engaged.

Enough about us, let's talk about you

If you are someone with:

· Tertiary qualification in a life-sciences or health-care discipline with a tier one institutions.

· PhD in a relevant scientific field is desirable.

· Excel in addressing complex problems in an analytical manner, with a proven record for effective delivery in a project environment, and with a keen interest in life sciences and healthcare.

· Experience in a commercial or corporate strategy role in the life sciences; or experience in strategy consulting, with exposure to life sciences industry

· Experience in analytics, market access, pricing or product launch and commercial due diligence in a life sciences or healthcare environment.

· Exceptional interpersonal, team-building, and communication skills.

· Demonstrated ability to write clearly, succinctly, and in a manner that appeals to a wide audience.

· Ability to build consensus and foster change in ambiguous settings.

· Commitment to personal and professional growth.

· Sense of responsibility to self, team, and client.

· Drive, tenacity, client focused and results oriented.

· An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.

· Willingness to work outside of office base and most of all...

· Ability to be mindfully present and appreciate the humour of each moment.

Next Steps

So what are you waiting for? Join the winning team now.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

Set up social media and search ads (e.g., Facebook, Google, Tiktok, 小红书)

Create compelling ad copy, storyboards, and scripts

Craft ad creative briefs for designers

Design website and landing page copy

Digital Marketing Strategies and Execution

Planning of marketing goals and targets

Ad-hoc duties as assigned

Our client is one of the leading player in education industry. Due to business needs, they are now recruiting a Digital Sales Supervisor to be part of their Sales Team for ongoing transformation projects.

Duties of Digital Sales Supervisor:

• Develop strategies to boost lead conversion rates and optimize team efficiency.
• Create and refine scripts and pitches to align with digital campaigns.
• Provide training and coaching to enhance communication, sales techniques, and upselling skills.
• Track performance metrics like lead conversion rates and revenue using CRM tools.
• Collaborate with marketing teams to align campaigns with sales objectives.

Requirements:

• Min 1 year of sales and leading experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

About Us:

Smartpaw is at the forefront of pet technology, offering innovative solutions that enhance the lives of pets and their owners. We're expanding our marketing team to drive our growth and are looking for a dynamic Digital Marketing Specialist.

Job Summary:

This role will spearhead our digital marketing efforts, focusing on increasing our online visibility and sales through various channels. The ideal candidate will have a strong understanding of e-commerce marketing, with proven experience in driving traffic and conversions across multiple online marketplaces.

Key Responsibilities:

E-commerce Marketing:

Optimize product listings across multiple online marketplaces, including Shopify, Shopee, Lazada, and others, to improve visibility, conversion rates, and sales.

Develop and implement strategies to drive traffic to our online stores through a variety of channels (e.g., social media, email marketing, paid advertising).

Manage and optimize online advertising campaigns (e.g., Google Ads, Facebook Ads, marketplace-specific ads) to maximize ROI.

Utilize SEO best practices to improve organic search rankings.

Facebook Ads:

Plan, create, and manage Facebook ad campaigns to reach target audiences, generate leads, and drive sales.

Optimize ad creatives, targeting, and bidding strategies to achieve campaign objectives.

Monitor and analyze campaign performance, making data-driven adjustments to improve results.

Email Marketing:

Develop and execute email marketing campaigns to nurture leads, promote products, and drive sales.

Build and segment email lists, and personalize email content to increase engagement.

Analyze email campaign performance and make data-driven adjustments to optimize results.

Content Marketing:

Plan and oversee the creation of engaging content that supports marketing goals, including blog posts, product descriptions, and social media updates.

Analytics & Reporting:

Use data to drive marketing decisions, track performance, and refine strategies across all channels.

Regularly report on key metrics, providing insights and recommendations to improve overall marketing effectiveness.

Affiliate Marketing:

Support in managing affiliate partnerships to boost sales.

What You'll Need:

Proven experience: At least 1 year of experience in a digital marketing role, with a strong understanding of digital marketing principles and best practices.

A passion for pets: A genuine love for animals and an understanding of the pet industry.

Excellent communication skills: Strong written and verbal communication skills, with the ability to create engaging and informative content.

Data-driven mindset: Experience using analytics tools to track performance and optimize campaigns.

Creativity and initiative: The ability to think outside the box and come up with new and innovative ideas.

Team player: A collaborative spirit and the ability to work effectively with others.

Job Type: Full-time

Pay: $2,300.00 - $3,000.00 per month

Benefits:

Dental insurance

Employee discount

Health insurance

Schedule:

Monday to Friday

Experience:

E-Commerce: 1 year (Preferred)

Work Location: In person

You will be a key member of the R&D Digital Translation team established under the Singapore Maritime Institute. The R&D Digital Translation team develops and operates digital and cyber products and translates R&D projects to real world implementations for the maritime industry.

You will collaborate with various project managers, solutions architect and infra engineers to deliver leading-edge digital solutions and services to meet the business requirements of the maritime community. You are pro-active, self-motivated and resourceful team member with good technical or digital knowledge and possess strong influencing and people handling skills. You are constantly looking at new ways to apply digital technologies to meet business needs and can handle multiple projects concurrently.

Key Responsibilities

1. Actively define and analyse the agency’s business requirements

2. Assist in the development of the business case and tender specifications

3. Evaluate and recommend solutions that best address the needs

4. Engage relevant stakeholders and end-users to identify end-user requirements and specifications.

5. Develop acceptance criteria with agency users to ensure reasonableness for the acceptance of work done

6. Review system testing, integration testing and data conversion documents to verify that specifications are met

7. Drive a smooth deployment, adoption and operations of the internet and mobile solution

8. Work with development team to understand and troubleshoot technical problems

9. Work with quality assurance team to provide inputs for the testing process

10. Undertake root cause analysis for problems to implement preventive and corrective measures to meet business and performance needs

Requirements

1. Background in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related subject area with minimum 3 years of relevant experience. Candidates with more years of experience will be considered for more senior roles

2. Prior working experience in IT business analysis, application solutioning design and testing

3. Participated in at least one full software or product development cycle, preferably using Agile Methodology

4. Strong analytical, conceptualisation and problem-solving skills

5. Good communication skills with the ability to pitch ideas and influence

6. A driven and motivated personality with an inquisitive mind

7. Business Analysis certification, e.g. Certified Business Analysis Professional (CBAP)

8. Knowledge or experience in implementing projects in at least one of the following areas (Agile Methodologies, Cloud, Internet and Mobile Technologies, Customer Relationship Management, Knowledge Management

Benefits:

• 5 days Work
• East (required to travel Islandwide)
• Own Transpiration will be advantage
• Basic + Allowance + OT (Good Package)!

Job Scope:

• Configure, initialize, activate, troubleshoot, and restore both hardware and software systems for Digital Signage
• Deliver basic training to operators and technicians of customers.
• Oversee and manage the installation process on-site.
• Conduct system diagnostics and facilitate fault recovery.
• Offer routine and on-demand repair and system services.

Requirements:

• Candidates must have Digital Signage installation/ troubleshoot/ maintenance experience
• Candidates with own transportation is a plus

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Khor Wan Ying (R22109948)

We are seeking a Digital & Social Media Marketing Executive to drive our online presence and strengthen brand engagement within the pet trade industry. This role is perfect for someone passionate about pets and digital marketing, focused on creating engaging content, managing social media platforms, executing impactful campaigns, and building vibrant online communities to boost brand visibility and customer loyalty.

Key Responsibilities:

Social Media Management:

• Oversee and grow our social media presence across platforms like Facebook, Instagram, TikTok, and XHS.
• Manage a content calendar for consistent posting of daily content, including posts, stories, and videos, to boost engagement, brand awareness, and community interaction.

Content Creation & Strategy:

• Create compelling, on-brand content (posts, stories, videos) tailored to the interests of pet owners and pet industry enthusiasts.
• Stay updated on social media trends to ensure content remains fresh, relevant, and engaging.

Video Production:

• Utilize AI tools and other creative software (e.g., CapCut, Jianying, Adobe Premiere, Canva) to produce high-quality video content for various social media platforms and campaigns which aligns with the brand’s visual and messaging guidelines.

Influencer Collaboration:

• Identify and engage with pet industry influencers to co-create engaging and trendy content that aligns with the company’s marketing goals.

Community Engagement:

• Monitor and actively engage with online communities, respond to customer queries, comments, and DM in a timely and personable manner so as to strengthen brand loyalty and satisfaction.

Qualifications:

• Diploma in Marketing, Communications, or a related field (preferred).
• 1-2 years of experience in digital marketing and social media management, ideally in the pet or lifestyle industry.
• Proven experience in digital content creation and managing social media platforms.
• Proficiency in video production and editing tools such as Capcut, Jianying, Adobe Premiere, and Canva.
• Strong creativity and storytelling abilities.
• Excellent organizational and time management skills.
• Solid understanding of social media platforms and trends.
• Knowledge of AI tools is a plus.

We are seeking an experienced Bioinformatics Scientist to support new diagnostics product development and support data analytics in software development for Software as a Medical Devices. In this role, you will play a crucial role in driving the successful execution of diagnostic products in collaboration with external partners. The ideal candidate should possess a strong background in bioinformatics and knowledge of biostatistics is highly preferred.

Job Responsibilities:

• Design, development and deployment of latest bioinformatics analysis pipelines for IVD development.
• Design, development and deployment of Bioinformatics pipelines in multi-omics data such as NGS processing, analysis, and reporting for IVD product development
• Provide Bioinformatics analysis support for diagnostics assay product development.
• Provide Biostatistics analysis support for clinical study of diagnostics product development.

Job Requirements:

• PhD or Degree in Computational Biology, Bioinformatics, or a related field, with a strong emphasis on data analytics and machine learning in biological contexts. 3 - 4 years of experience or equivalent in industry settings.
• Proficient in working language with Python, R/Matlab. Good knowledge of bioinformatics workflow languages such as Nextflow, Snakemake and Common Workflow Language (CWL).
• Experience with biostatistical analysis and AI machine learning for biomarker identification and predictive model development.
• Experience with Biopython, Bioconductor, Linux and cloud-based deployment is advantageous.
• Knowledge of statistical software such as Minitab, R, SAS/STAT and SPSS, etc. is a plus.
• Experience with IVD (compliance, validation) is a plus.
• Excellent communication and collaboration skills, with experience working independently and in multi-disciplinary teams.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

We are a leading provider of arts education, offering visual arts classes, holiday art camps, and events for children and adults worldwide.

With a mission to inspire creativity and self-expression, we create educationally rich environments where imagination thrives.

Join our team and help shape the future of art education in Singapore!

About the Role:
As an Art Studio Manager, you will oversee the daily operations of three studios located at Great World, Tanglin Mall, and Jurong East. This dynamic role requires you to manage studio performance, ensure operational excellence, and nurture customer relationships. Your responsibilities include:

• Overseeing daily operations and managing team performance across all studios.
• Scheduling weekly team shifts and facilitating in-house training sessions.
• Managing customer accounts, addressing inquiries, and following up on leads.
• Monitoring and restocking studio resources to ensure smooth operations.
• Ensuring studios are clean, organized, and safe.
• Conducting weekly team meetings to align on goals and updates.
• Leading hiring processes for new teachers and staff.

This is a 5½-day workweek role. Flexibility is required to travel to all three locations.

About You:
We’re looking for a motivated and results-driven individual with a passion for arts education and team leadership. Ideal candidates will have:

• Proven customer support and sales experience.
• At least 1 year of supervisory experience.
• A minimum of 1 year of experience working with children.
• Strong organizational skills and attention to detail.
• Self-motivation and a results-oriented mindset.

What We Offer:

• A chance to lead and inspire a talented team.
• Opportunities for professional growth in a creative environment.
• The satisfaction of making a meaningful impact on students’ lives.

Next Steps:
Ready to take the lead?

Apply directly via the website or send your resume to [email protected].

We look forward to welcoming you to our creative community!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Our deal advisory team provides holistic client solutions for buying, selling, partnering, funding and fixing. The Transaction Services team focuses on due diligence assistance in relation to acquisitions, disposals, public bids/mergers, joint ventures, buy-outs, market entries, financing and other transactions. The team also helps clients identify upside opportunities and risks in their transaction processes to satisfy the due diligence requirements of underwriting banks.

Responsibilities

• Engagement leadership: Effectively leading multiple large, complex workstreams in ambiguous and rapidly changing environments.
• Business development: Building, commercialising and sustaining relationships with top management team members. You are required to develop TS offerings focusing on traditional, digital and social infrastructure. You are expected to be comfortable in sharing asset opportunities to clients and provide regularly input into horizon scanning activities.
• Risk management: Identify and manage risks to ensure that the firm's risk management frameworks are implemented appropriately and effectively.
• Team development: Identify and accelerate leadership development in team members by establishing appropriate plans and frameworks with particular emphasis on coaching and skills transfer.
• Personal development: Participate in the career and skills development of more junior staff and acting as a role model for colleagues and clients by living the values of the Firm.
• Performance management: Coaching and mentoring junior staff in the department.
• Deliver quality services: You are required to monitor and deliver high quality service to clients (both internal and external). You are also to be proficient at managing multiple priorities.
• Advisory skills: You are to utilise your extensive skills and experience to provide advice as a trusted adviser.

Experience, skills and qualifications

• Strong academic background with financial and accounting qualifications such as ACCA, ISCA, CFA or equivalent.
• Minimum 8 to 10 years of relevant experience in global accounting firms, with detailed knowledge and understanding of financial due diligence and M&A processes.
• Prior experience working in SEA infrastructure transactions is highly regarded.
• Strong personal impact.
• Excellent written and oral communication and presentation skills.
• Will be working with Japanese Clients. Proficiency in Japanese language is a must.
• Strong analytical skills including the ability to interpret data, generate insights and construct solutions.
• Evidence of working successfully with top management teams at clients.
• Ability to perform consistently under pressure.
• Ability to lead and operate in high performing and multi-disciplinary teams.
• Strong knowledge and experience in basic Microsoft Office applications (including Excel, PowerPoint and Word).
• Enthusiasm to work as part of a team based across multiple geographies to meet challenging client deadlines in a fast paced environment.

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

We are seeking a highly motivated and experienced Principal Consultant / Consulting Director specializing in Sustainable Operations to join and lead our dynamic team in Singapore. This is an exciting opportunity to make a significant impact in the rapidly growing field of sustainability, where you will play a key role in shaping and driving sustainable strategies for our clients across various industries. This role will work directly with the regional leadership team and will be exposed to ERMs APAC wide operations, thereby providing ample opportunities to grow and expand.

This role is to support expansion of ERM Singapore as the Southeast Asia (SEA) Hub and will be based at our Singapore office.

Key Responsibilities:

• Lead and manage projects focused on creating and implementing sustainable operations strategies, with a particular emphasis on EHS (Environmental, Health, and Safety) management systems, water management, and waste management.
• Collaborate closely with clients to understand their unique challenges and sustainability goals, providing expert guidance and solutions tailored to their needs.
• Drive commercial objectives and work closely with partners for sales development, client outreach, driving revenue growth and achieving business targets.
• Lead the development and implementation of comprehensive Environmental, Health, and Safety (EHS) management systems for clients across various industries.
• Conduct audits and assessments to identify areas for improvement in EHS practices and ensure compliance with local and international regulations.
• Provide strategic guidance to clients in the integration of EHS management into their overall business operations.
• Support in nurturing relationships with key clients, strategic partners, and industry stakeholders.
• Support maintaining robust sales pipeline, actively pursuing new business opportunities.
• Support and lead new Go-To-Market plans for Sustainable Operations team covering decarbonization, circular economy, monitoring, reporting and verification service
• Support business development efforts, contributing to proposals, presentations, and client engagement to secure new projects and expand existing partnerships.
• Support in implementation of data-driven solutions, leveraging advanced digital tools and technologies to optimize and improve environmental and operational performance.

Key Requirements:

• Master’s degree in environmental science or engineering, or related discipline.
• Bring 10 to 15 years of robust experience in Environmental, Health, and Safety (EHS) management, including thorough compliance audits and effective waste management strategies. Demonstrated success in asset or facility-level EHS initiatives is essential.
• Track record of delivering successful sustainability and EHS projects across diverse global markets, working with multinational clients to navigate complex regulatory environments and implement sustainable strategies.
• Exhibit a strong grasp of sustainability frameworks, greenhouse gas inventories, and the principles of a circular economy, showcasing your commitment to environmental stewardship.
• Proven ability to lead diverse, cross-functional teams and adeptly manage intricate projects with multiple stakeholders, ensuring successful outcomes.
• Experience as an Internal or Lead Auditor for ISO Management Systems, including ISO 14001, ISO 45001, and ISO 14064, with additional external certification as an asset.
• Demonstrated expertise in program management, showcasing your ability to engage with global clients, navigate complex project scopes, and effectively collaborate with subcontractors and digital partners.
• Excellent communication and interpersonal skills, with the ability to influence and engage clients at senior levels.
• Excellent communication and interpersonal skills, with the ability to influence and engage clients at senior levels.
• A passion for sustainability and a commitment to driving positive environmental change.
• Comfortable working with a global team across time zones.

Who We Are:

As the world’s leading sustainability consulting firm, ERM is uniquely positioned to contribute to the environment and society through the expertise and energy of our employees worldwide. Sustainability is what we do, and is at the heart of both our service offerings and how we operate our business. For our people, our vision means attracting, inspiring, developing and rewarding our people to work with the best clients and on the biggest challenges, thus creating valuable careers. We achieve our vision in a sustainable manner by maintaining and living our ERM values that include Accountability, Caring for our People, Client Focus, Collaboration, Empowerment, and Transparency.

ERM does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, ERM employees or any other company location. ERM is not responsible for any fees related to unsolicited resumes.

ERM is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status or disability status.

Thank you for your interest in ERM.

As part of our continued growth and innovation of our Mergers & Acquisitions service, ERM is seeking motivated Principal Consultant / Consulting Director (Transaction Advisory), who is interested in participating & leading in a variety of projects covering the full spectrum of ERM’s services to be based in Singapore, where we are growing as a regional hub in ERM APAC.

This is an excellent career opportunity to work with an expert global consulting company, which aims to lead the field in sustainability consulting. We are working on challenging environmental projects for large industrial, financial and global clients. Access to ERM's worldwide network of EHS/ ESG experts provides the knowledge sharing of best practices across the industry and ongoing learning opportunities for everyone. As part of the Singapore office’s regional finance sector offering, this role will also offer opportunities to gain experience and lead projects around sustainable finance and carbon markets.

ERM understands that every M&A deal presents a unique set of ESG risks and liabilities, which require rapid and rigorous quantification as part of the transaction process. For over 25 years, we have been providing critical, confidential, and time-sensitive advice on environmental risks to assist companies execute their most important transactions. ERM’s M&A Transaction Advisory services provide unrivalled global capabilities and in-depth understanding across the financial, commercial, industrial, and extractive sectors.

Some of our key DD services include:

• EHS/ESG/E&S due diligence for acquisitions, divestitures, mergers, joint ventures, capital raising and project finance including Equator Principles reviews.
• Carbon and energy due diligence.
• Post-merger Integration support.
• Management system, EHS culture, gap analysis, and benchmarking.
• Embedding social, stakeholder and sustainability elements into due diligence.

Responsibilities:

• Lead or support Go-to-Market activities and Partners in client facing BD/ sales activities.
• Manage and perform ESG Due Diligence for acquisitions, divestitures, mergers, joint ventures, and property transactions, with a focus on private equity and development finance institution mandates.
• Manage and conduct E&S due diligence for project finance.
• Assess environmental and social risks and liabilities, ensuring alignment with IFC Performance Standards and World Bank EHS Guidelines.
• Conduct detailed analysis of ESG risks, including climate change, biodiversity, stakeholder engagement, labour practices, and community health and safety.
• Provide advice to clients on integrating ESG considerations into M&A transactions, including compliance with international standards like Equator Principles.
• Lead a high-performing and talented team as well as mentor junior consultants.
• Collaborate with cross-functional teams to deliver comprehensive assessments covering financial, environmental, and social performance.

Requirements:

• At least 10 years of relevant experience, preferred to be in consultancy with relevant project experiences in EHS/ESG/E&S Due Diligence of experiences or buyer and seller-side transactions in private equity and DFI contexts.
• In-depth understanding of IFC Performance Standards, World Bank EHS Guidelines, and their practical application in M&A scenarios.
• Previous experience around ESIA, ESMP, ESMS development.
• Proven ability to manage projects involving environmental permitting, compliance audits, and post-merger ESG integration.
• Excellent communication (both written and spoken) and coordination skills.
• Experienced in managing multiple medium scale projects concurrently.
• Experienced in drafting and reviewing proposals expeditiously.
• Effective and empathetic leader.
• Ability to travel, maintain flexibility and work independently with minimal supervision.
• Familiarity with Financial Sector & M&A trends in Singapore and the region, in particular PE, Multi-development Banks and/or commercial banks as a plus.

Key Tasks / Responsibilities:

The role is to be based in China majority of the time with frequent travelling.

1. Strategic Mills Relationship Management:

• Develop and maintain strategic relationships with mills to enhance business opportunities.

1. Domestic Sales (particularly with CNOOC):

• Manage a team of 2 Business Development Managers (BDMs) focusing on domestic sales.
• Work with Strategic Mill Partners or channels in Central Asia to drive sales growth.

1. Breakthrough in Chinese CCUS and/or Geothermal:

• Lead efforts to penetrate the Chinese Carbon Capture, Utilization, and Storage (CCUS) market and/or the geothermal sector, as well as other relevant decarbonization activities.

1. Oversee Customer Service and Customer's Project Teams in Wuxi:

• Manage a team of 4 direct reports to ensure high levels of customer satisfaction and project success.

1. Asia Pacific Executive Team:

• Be an active member of the Asia Pacific Executive Team.
• Responsible for yearly budget planning, participate in strategy meetings and conduct monthly operations reviews.

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you will do

Deloitte’s Global Energy Resources & Industrials (ER&I) professionals work with clients to help maximize business potential across the full spectrum of the industry. Our member firms' global network engages with clients to refine their business models through innovative practices, improved processes and enabling information technologies.

This role sits within the Operations Transformation team of Deloitte Southeast Asia. You will work alongside our clients to help them make decisions and implement solutions based on "Heart of the Business" strategy development to drive business value. You will have the opportunity to exercise strong analytical and critical thinking skills with the chance to solve complex problems and communicate your findings.

You will support our clients in their transformation journey by:

• Identify opportunities for efficiencies in work process and innovative approaches to completing scope of work.
• Participate in team problem solving efforts and offer ideas to solve client issues.
• Conduct relevant research, data analysis, and create reports.
• Maintain responsibility for completion and accuracy of work products.
• Assessing restructuring operating models, organizational structures, and business processes to streamline core operations’ service delivery.
• Assist in proposal development, as requested.
• Actively expand consulting skills and professional development through training courses, mentoring, and daily interaction with clients.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Directors across our Firm are expected to:

• Establish a strong leadership brand and inspire their team through passion, integrity, and appreciation of others.
• Make effective use of resources to optimise value.
• Demonstrate the success and efficiency of Deloitte through leveraging its network and people.
• Deliver exceptional quality results and stakeholder value by leveraging each person’s strengths to build high performing teams across businesses and borders.
• Apply deep knowledge of disruptive trends and competitor activity to drive continuous improvement.
• Build deep professional relationships across a diverse network and use a flexible influencing style to gain buy-in and drive impact.
• Translate broader strategy into a compelling team vision and goals as well as align the team and sets priorities to achieve objectives.
• Contribute to building an inclusive talent pipeline by creating a talent experience that attracts, develops and retains diverse, top talent and high performing teams.
• Actively contribute to building the talent pipeline by championing a talent experience that attracts, develops and retains top talent and high performing teams.

If you are someone with:

• Tertiary qualification in a chemicals or petroleum engineering disciple with a well ranked institution and/or currently enrolled in a MBA program.
• Minimum 10 years of working experience with a leading consulting firm focusing in the Energy industry.
• Prior experience with a trading or consulting organisation focused on commodity / energy trading, preferably working within deal capture / front office environment
• Experience and strong understanding of commodity trading processes, including physical and derivatives trading, risk management, market data management and regulatory compliance
• Familiarity with technology stacks commonly used in commodity trading systems (e.g., CTRM platforms, market data feeds, trading algorithms).
• Understanding of commodities, preferably mining or metals trading
• Awareness of book structure, profit and loss, and risk management (physical & paper)
• Exposure to CTRM system implementation, design and configuration
• Experience with adapting existing systems to new businesses and strategies
• Awareness of software development lifecycle and testing principles
• Ability to drive business process changes, challenging current business practices and working with key business process personnel
• Drive, tenacity, client focused and results oriented.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
• Willingness to work outside of office base.
• Native or Advanced Business level of Japanese-speaking ability

Next Steps

So what are you waiting for? Join the winning team now.

Due to volume of applications, we regret only shortlisted candidates will be notified

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website

We are seeking a Public Policy Director candidate to join our team, and set up the newly established public policy function. In this role, candidate will lead policy development and advocate best practice policies and regulations alongside PPP stakeholders, to promote sustainable development and business-friendly environment in the special economic zone (SEZ).

Duties and Responsibilities:

Policy Development and Advocacy
• Work closely with PPP task force (including the Government) to draft enabling policies and regulations for the SEZ
• Develop frameworks for tax incentives, legal arbitration, risk management and investor-friendly regulations tailored to the financial and tourism sectors
• Monitor project progress and adjust strategies accordingly

Policy Analysis
• Provide research-backed recommendations to steer task force and committee strategic direction to promote FDI and zone’s sustainable development
• Lead industry forums across target markets to gather feedback and foster consensus

Stakeholder Engagement
• Manage, monitor and guide policy initiatives under the PPP task force
• Develop meaningful partnerships with international organizations and private sectors to accelerate soft infrastructure development within the zone
• Build relationships with stakeholders (Government agencies, international organizations, private sector partners, etc.)

Capacity Building
• Build and train up an internal public policy team to front department objectives

Requirements

• At least 7 years of experience in public sector or government/public strategy consulting roles, with a focus on developing and supporting policy strategies
• Proven track record in managing and designing policy frameworks, with ability to engage with key stakeholders for implementation
• Project experience in SEZs, tourism and financial sectors, particularly in emerging markets will be advantageous
• Frequent business travel is required

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.
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Assistant Director of Finance, HR and Governance (Full-Time)

Type: Full-Time

Location: Singapore

Salary Range: $10,000 - $17,000

5 Working days

About TomoWork

“Tomo” means friends in Japanese, representing a closely knitted global community coming together to empower the community of persons with disabilities and students with tailored assistance in improving their quality of life.

TomoWork is a registered charity with Institution of Public Character (IPC) status in Singapore. We believe that being gainfully employed is the best way to improve dignity and quality of life, and hence, we are leveraging the diversity of stakeholders to join us in our mission.

Mission

To foster an inclusive & innovative ecosystem that supports the community of persons with disabilities and students with tailored assistance in their journey towards social inclusion and gainful employment.

About the Role

We are seeking an experienced, hands-on leader who is both growth-oriented and strategic.

Since its establishment in October 2021, TomoWork has grown significantly, with 9 Board Members and 9 full-time employees. Our HR/Finance, Programme, Fundraising, and Marketing teams have all played a pivotal role in expanding our impact on the PWD community to advance our mission. Additionally, since attaining charity status in October 2022, we have focused on strengthening our governance and successfully achieved IPC status on 1 July 2024, within approximately two years.

As the Assistant Director of HR, Finance, and Governance, you will play a key role in elevating HR practices with a focus on career engagement, leveraging the strengths of our staff to guide TomoWork in becoming a trusted charity that fulfils its mission. We are committed to enhancing HR capabilities, ensuring sound and transparent financial management, and upholding strong governance to promote accountability, ethical practices, and trust while maximising our impact.

Key Responsibilities

Financial Management

-Provide strategic leadership and hands-on financial management for the organisation’s administrative and operational functions, ensuring alignment with its mission, objectives, and policies.

-Serve as a bridge between the Finance Committee and the senior management team, delivering timely advice and fostering effective communication to enhance team performance.

-Drive daily financial operations, oversee Board-approved budgets, and manage financial activities to maximise resource utilisation and strengthen the organisation’s financial position.

-Assume responsibilities as the AML/CFT Officer, ensuring compliance with all regulations and implementing robust policies and procedures to safeguard the organisation.

HR

-Develop and implement HR strategies and initiatives that align with the organisation’s mission, objectives, and policies.

-Act as a bridge between the NHC Committee and the senior management team, providing timely advice and promoting effective communication to enhance team performance.

-Oversee daily HR operations, ensuring compliance with legal requirements across all aspects of human resource management.

-Foster a collaborative culture that reflects and supports the organisation’s mission

Governance & Reporting

-Ensure compliance with relevant laws and governance requirements, maintaining transparency, clarity, and openness in all governance reporting, ensuring the organisation retains its IPC status.

-Oversee the e-filing of Annual Return and Accounts with ACRA, manage annual submissions to the Commissioner of Charities, and coordinate engagement with the corporate secretary.

-Ensure proper maintenance of secretarial records, including minutes and resolutions.

-Manage the Annual General Meeting (AGM) and members' and directors' resolutions.

-Oversee the annual Risk Management operations.

Data Protection Officer

-Ensure the organisation complies with data protection laws and regulations.

-Identify, assess, and mitigate data protection risks, ensuring appropriate safeguards are in place.

-Provide training and awareness programs for staff on data protection principles, policies, and procedures annually.

Job Requirement

We are looking for candidates who can align with our organisation's values and;

Possess a degree in Business or a related field.

-Proven expertise in financial management, HR, and governance, with a strong ability to align operations with organisational goals.

-A deep passion for the organisation’s mission, demonstrating a commitment to its goals and values.

-Ability to foster an environment of accountability, healthy work relationships, and inclusivity, ensuring a positive and collaborative work culture.

-Strong communication and interpersonal skills, with experience engaging effectively with internal teams, boards, and external stakeholders.

Period From April 2025 onwards

About the company

CGS International Securities Pte. Ltd. (CGS International) is an award-winning and market leading integrated financial services provider, ranked among the top securities houses in Asia.

CGS International taps on our wealth of global and ASEAN insights to offer equities trading, leveraged products, wealth management, investment banking, equities research, Shariah-compliant financing, fixed income, currency and commodities, structured products and prime brokerage services in over 15 countries and regions.

Along with its parent organisation China Galaxy Securities, a leading securities house in China, CGS International is trusted by more than 15 million customers globally.

Job Responsibilities

The incumbent will be responsible for:

1. Handle daily operational tasks and provide customer support with quality and consistency

· Perform daily operational routines and manage ad-hoc tasks.

· Provide customer support on platforms and trading related matters through monitoring and tracking to proper closure of the issues logged by raising JIRA tickets.

· Perform first level investigation and provide timely status update to clients.

· Collaborate with stakeholders to ensure timely resolution on issues raised.

· Identify channel related issues and collate customer feedback for issue logging.

· Manage service downtime, facilitate publication and timely communications of notices on all digital channels to clients and internal users.

· Prepare communications plan for online marketing campaigns and user engagement during service recovery.

· Prepare and update SOP documentation in a timely manner.

2. Support business projects and process improvement initiatives

· Support Digital Platform’s projects through process/system improvements and enhancements on customer journey and trading platform.

· Collaborate with cross functional teams from IT, Operations, Client Services, Marketing, Finance, Legal, Compliance, Risk, Vendors and others to fulfil customer and business needs.

· Prepare user requirements, functional specifications, user process documentation, mockup screens and test scenarios/cases according to business requirements and objectives.

· Provide support and ensure project timelines are met and scope performed according to requirements.

· Review and streamline existing processes in efforts to achieve process efficiencies, cost-savings and improved user experience.

· Prepare user training materials in the form of user guide, slides, videos, etc.

· Formulate test strategies, coordinate and perform user acceptance testing with key stakeholders and seek for sign off.

· Provide support for post-deployment verification to ensure all issues are escalated and resolved in a timely manner.

· Monitor the Customers feedback/ratings on the digital channels to identify areas for improvement, define short term action plan and long term fixes to address customer pain points.

Job Requirements

To thrive and be successful in this role, you must have / be:

• Diploma holder and above preferably with knowledge and keen interest in technology and trading.
• Minimum 2 years’ experience in the trading platform support or technology industry
• Good understanding of Equities products, trading, and related processes.
• Experienced in performing user testing and verifications.
• Must be willing to work during Euro trading hours from 3pm to 12 midnight.
• Excellent communication skills and stakeholders management.
• A positive and can-do attitude in the work is a must.
• Able to work under pressure and fast paced environment
• May need to work beyond office hours, occasionally on weekends when required.
• Able to multi-task and prioritize work in alignment with Digital Platforms’ business objectives
• Customer-centric and think out of the box.
• Excellent analytical skills and problem solver.
• Self-motivated with a strong sense of ownership and accountability.
• Strong acumen in business process, requirements elicitation and documentation.
• Deliver results on time and with market standard quality.