Key responsibilities include, but not limited to:

• In partnership with Head of Energy & Infrastructure | APAC, develop and execute a strategic business plan to grow a sustainable and profitable business in Asia Pacific
• You will be a subject matter expert on the current capital flow within the infrastructure and renewables sector in the region. You will have, build and maintain strong relationships with key industry developers, operators and investors and position JLL as the partner of choice.
• You will be a subject matter expert in the regional renewable market sector with ability to provide strategic advice to clients on current market conditions and outlook as they relate to clients activities or investment considerations.
• Identify and lead the due diligence process for potential acquisition and disposal of energy and infrastructure assets across the region.
• Through your extensive network, and JLL’s existing client base, you will be focused on originating capital raising for large infrastructure and renewable deals and deliver transaction opportunities across the regional market.
• You will be an inspirational leader, driving a change agenda in support of the APAC Capital Markets Strategic business plan, as JLL broadens its revenue stream in the infrastructure and renewables industry.
• Leverage existing JLL client relationships by introducing new infrastructure and renewable opportunities and lead origination activities and on-boarding of new core infrastructure clients across the region.
• Originate and execute opportunities for debt and equity-raising, transaction/M&A, and advisory assignments that will position JLL as the preferred partner across the APAC region for large infrastructure and renewable deals.
• Have a deep understanding of the infrastructure financing landscape across APAC and assist with sourcing of domestic and international funding for infrastructure and renewable deals.
• Utilize JLL’s research capability and lead the production of infrastructure and renewables thought leadership marketing materials for the regional market.
• Attract, onboard and develop market leading talent from within infrastructure and renewable sector.
• Source M&A and partnership opportunities to further enhance growth of the Energy and Infrastructure business at JLL.
• Develop new ideas to enhance and add value to current JLL services.
• Leverage JLL's wider sustainability and ESG practices.
• Develop personal skills in a way that benefits your career progression, and the services offered by the firm.

Key skills and Attributes:

• Strong communication skills, resilient, energetic and growth oriented with the ability to credibly interact with existing and potential clients.
• Established networks across the APAC market and be seen as an industry leader across the infrastructure and renewables sector.
• Be highly regarded by your existing clients, your industry peers and colleagues.
• Passionate about the opportunity to contribute to the build out of a high performing E&I team in Singapore as a key market within Asia Pacific
• Value an open, supportive and collaborative approach to work, both with the E&I Singaporean team, with the regional and global E&I team as well as across the capital markets businesses and other JLL business lines.
• Be excited by the opportunity to work in a flat structured/entrepreneurial environment
• Value continuous learning and improvement regarding both industry knowledge, personal and interpersonal skills for yourself and the team.
• Continually seek to handle more complex and independent deals and responsibilities in order to grow the APAC E&I business.
• Assist in recruitment and motivation of a diverse team from market leading talent.

Ideal Experience

• 10+ years’ experience in infrastructure capital advisory (across strategic and financing advisory/arranging) with exposure to the above responsibilities and target sectors.
• Proven track record in investment sales and /or M&A across the energy and infrastructure sector within the APAC market.
• Experience in developing high performing team environments

Job Descriptions

• Drive sales across all the company’s offline sales channels, including retail stores, distribution channels and private shopping service, through setting short and long-term channel strategies to achieve sales and profit goals.

• Work with and mentor the retail sales team to ensure that flagship store sales targets are met through building a sales strategy, running promotional activities.

• Establishes productive, professional relationships with key internal/external personnel across sales channels.

• Work on opening and managing distribution for exclusive brands under the company, with key strategies implemented to achieve distribution sales goals.

• Building on customer engagement initiatives and implement improvements that can be made to optimise both sales and customer experience.

• Provide feedback to Management team on consumer sales trends, unmet needs, and opportunities to deliver greater value to customers.

• Coordinates the involvement of company personnel, including operations, merchandising, marketing, retail, ecommerce, and management to meet sales performance objectives.

• Meets assigned targets for profitable sales volume and strategic objectives in assigned channel partners.

• Accountable for weekly sales reporting at Management meetings.

• Design and implement a strategic business plan that expands the company’s customer base and ensures its strong presence.

• Develop strategies and ideas for campaigns ( brand, advertising, PR, content, social, digital)

• Identify new markets/clients, ensure smooth operations, and optimize company profitability • Collaborate full sales team to continually improve the effectiveness of our sales (improving processes, developing client personals, campaigns, promotions etc.)

• Plan, elevate and manage sales forecast to achieve sales target.

• Other related duties assigned as per interview with our Managing Director.

Requirements

• A university degree in Business, Marketing or related fields.
• Minimum 5 years in management capacity, overseeing sales channels.
• Experience with fashion, beauty and retail companies will be advantage.
• Proficient in Microsoft Office (Word, Excel & PowerPoint).
• Thrive in a fast-paced environment.

Our client are a leading global advisory firm with expert knowledge and experience with strategic communications, with an excellent reputation with consulting their clients on organisational needs and communications.

They are looking for a Senior Account Director to lead key client accounts, drive growth, and provide strategic counsel, specifically on the financial communications team.

The Role:

As a Senior Account Director, you will play a pivotal role in managing and developing high-profile client relationships, providing expert advice on financial communications, corporate reputation, investor relations, and crisis management. Your insights and leadership will help clients enhance their strategic positioning and navigate the complexities of the financial markets.

Key Responsibilities:

• Lead and manage client accounts, ensuring high-quality, effective communication strategies
• Provide senior-level counsel to clients on a wide range of financial communications issues, including corporate transactions, regulatory matters, and market positioning
• Drive new business development opportunities and grow existing client relationships
• Oversee the development and execution of integrated communications campaigns, working closely with internal teams to deliver results
• Manage and mentor team members, fostering an environment of collaboration, creativity, and professional growth
• Monitor industry trends and financial markets, providing clients with timely insights and recommendations
• Act as a key spokesperson for clients, ensuring alignment with their communication objectives and brand values

What We’re Looking For:

• Minimum of 8-10 years’ experience in financial communications, public relations, or a related field, with a strong understanding of the financial services industry.
• Profiles from financial communications consultancies, advisories, PR agencies or in-house backgrounds will be considered but financial expertise is essential.
• Proof of managing high-profile client accounts, with experience in corporate communications, investor relations, and crisis management
• Strong leadership and team management skills, with a focus on fostering collaboration and delivering results
• Exceptional communication skills, with the ability to present complex financial information in a clear, accessible manner
• Excellent stakeholder management skills and experience in working with senior executives and decision-makers
• A deep understanding of the media landscape, financial markets, and regulatory environment in Singapore and the region
• Ability to thrive in a busy, client-focused environment, managing multiple projects and priorities effectively
• A degree in Communications, Business, Finance, or a related discipline

Interested? Apply now!

EA License: R22108421

Agency License No.: 11C4388

NES Fircroft has partnered up with our client, a well renowned company in the cladding industry and we are seeking an accomplished and forward-thinking Group Fabrication Director to lead and manage fabrication operations across multiple facilities.

The successful candidate will be responsible for overseeing the design, construction, and operation of industrial plants, driving innovation and efficiency in fabrication processes, and ensuring alignment with strategic business goals.

Key Responsibilities:

• Lead and oversee the fabrication design, construction, and operational activities for multiple industrial plants, ensuring they meet cost, quality, and delivery objectives.
• Ensure efficiency, innovation, and continuous improvement in fabrication processes to optimize productivity, quality, and cost-effectiveness.
• Develop and implement advanced engineering solutions and best practices to enhance fabrication operations and reduce overall project costs.
• Lead and manage multi-disciplinary teams, including fabrication engineers, project managers, and plant operations staff, fostering a high-performance culture.
• Collaborate closely with senior leadership, design teams, and project stakeholders to ensure timely and effective project execution.
• Oversee compliance with health, safety, and environmental regulations, maintaining the highest standards of operational safety and sustainability.
• Identify and mitigate fabrication and construction project risks through proactive management strategies.
• Drive innovation by incorporating new materials, technologies, and automation into fabrication processes.

Requirements:

• A Bachelor's or Master’s degree in Mechanical, Manufacturing, or Industrial Engineering, or a related field.
• 15+ years of relevant experience in fabrication, construction, and industrial plant operations, with a proven record of leading large-scale projects.
• Expertise in fabrication processes, production optimization, and project management.
• Strong leadership experience in managing diverse engineering and fabrication teams.
• Solid knowledge of quality, safety, and regulatory compliance standards.
• Exceptional problem-solving, innovation, and communication skills.

Competencies:

• Strategic thinking and leadership
• Process optimization and innovation
• Project and risk management
• Cost control and operational excellence

If you are a driven and innovative fabrication professional with a passion for operational excellence, we invite you to explore this exciting opportunity by sending your CV to [email protected] or applying directly through the link.

Reporting to the General Manager, the Director of Revenue Management is responsible for maximizing overall revenue through development and implementation of effective inventory and pricing strategies based on demand and competitor analysis in order to gain market share.

OVERALL OBJECTIVES

• Drive Market Share and Revenue Performance through proper pricing and mix management using competitive reports.
• Develop overall pricing strategy to include all market segments and distribution channels.
• Effectively manage and be in control of all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including branded web, 3rd party sites and the GDS.
• Responsible for effective implementation and compliance with Kempinski Revenue Management Standards.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

REQUIREMENTS

• Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or a relevant field of work preferred.
• Min five (05) years relevant experience.
• Strong analytical skills.
• Knowledge of PMS, Opera, Duetto, SynXis is imperative.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Summary

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world. Founded in 1998 with its headquarters in Shenzhen China, our guiding principle is to use technology for good.

We are not only a major video game publisher in the world, we also produce other high-quality digital content, enriching interactive entertainment experiences for people around the globe. We offer a range of services such as cloud computing, advertising, FinTech, and other enterprise services to support our clients' digital transformation and business growth.

Interactive Entertainment Group (IEG) is responsible for the R&D, operation, and development of the company's interactive entertainment business including games and eSports. Through online gaming, live broadcasts, and offline eSports, IEG assists the company in leading the global interactive entertainment market to create better interactive entertainment content experiences for users.

Job Description

1. Responsible for the design and final quality control of regions and levels in an open-world game.

2. Design gameplay prototypes and 3D layouts, establishing directions for subsequent development.

3. Collaborate closely with team members to create immersive, thematic, and convincing open-world regions and levels.

4. Propose and contribute creative ideas related to open-world design.

5. Assist the project manager in developing plans and milestones for development and ensure deliverables meet expectations.

6. Follow up on user research and player feedback to develop optimization and iteration plans.

Job Requirements

1. 8+ years of game design experience, with responsibility for level design on at least three released games.

2. Familiarity with environmental storytelling and the ability to apply relevant theories to design; proficient in using Unreal Engine (UE) to create level blockouts.

3. Deep understanding of open-world games, including their characteristics and design methodologies.

4. Strong communication skills, team collaboration abilities, creativity, and resilience under pressure.

5. Passionate about gaming with a commitment to maintaining high-quality standards.

► Job Description

1. Commissioning and troubleshooting for marine main engine

2. Commissioning and troubleshooting for generator engine

3. Commissioning and troubleshooting for electric main engine

4. Supervises the tenders for 2 & 4 stroke engine repair and integrators replying to technical or project questions.

5. Liaises with third party contractors to ensure prepare job and complete

6. Prepare quotation for project.

7. Controls project plan by reviewing design, specifications, and plan and schedule changes, recommending actions

8. Prepares project status reports by collecting and analyzing information and trends, recommending actions

9. Submit invoice for project.

10. Provide technical support and troubleshoot for owner’s

► Requirements:

1. Bachelor’s in marine engineering and at least 5 years of Marine engineering work experience is required

2. Experience with ME-C and ME-B engine

3. Ability to travel 15-25% required

4. Experience in 2 & 4 stroke engine supervising and repairing

5. Proficiency in Korean to liaise with Korean-speaking clients

Celebrating 22 years in business, Kerry Consulting has grown from humble roots to becoming the largest Singapore incorporated Executive Search & Selection Firm. Our consulting team is the most experienced in the region, with many of our directors celebrating 16+ years with Kerry this year. With almost 100 employees (and counting) across function and industry specialisms, we directly influence and transform lives for our candidates and clients every day.

With continued success, we are looking to fortify our already outstanding teams in the following desk specialisations:

• Commerce Finance & Accounting
• Commerce Sales & Marketing
• Healthcare and Life Sciences
• Legal (Compliance, Private Practice & Interim)
• Financial Services (Front Office, Insurance, Marketing & Communications)
• Technology (Cybersecurity)

Responsibilities

• Talent advisor: Advise clients on talent acquisition and management strategies, develop a specialist proposition and talent pool to effectively engage with clients etc.
• Career advisor: Evaluate candidate’s aspirations/ goals and provide value added advice on potential opportunities, provide thorough support to candidates ranging from interviews to offer management etc.
• Team collaborator: Contribute to team initiatives that help to build your brand, including networking sessions, marketing collaterals etc.
• Business developer: Identify new business opportunities, establish relationships, manage and grow your client portfolio

Qualifications

Ideally, you will have:

• 1 to 6 years of post-graduate experience
• A proven track record within fast-paced and service-oriented industries
• A propensity to build strong relationships with people
• Drive for developing your career in an entrepreneurial environment
• An engaging and tenacious disposition
• A high level of integrity
• Excellent communication skills

Whether you are a seasoned recruiter looking to take your career to new heights or another business professional seeking to take on a new challenge, we would love to hear from you. Once you’re a team-player who is hard-working but ethical and determined to be the best, you will feel right at home.

Check out our various practices and leadership team here: https://kerryconsulting.com/about-us/leadership-team/

Apply Now: Send your resume to Gemma Whelan at [email protected]. Please note, only shortlisted candidates will be contacted.

Kerry Consulting Pte Ltd

Licence No. 16S8060

Reg: R22110337

Exciting news! We are on a growing journey and building a stellar team!

At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.

Why should you be part of Sunnystep’s success?

We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivalled comfort but also leaves a positive impact on the planet.

We are looking for a strategic and results-driven E-Commerce Director to lead and scale our online sales channels. The E-Commerce Director will be responsible for driving revenue growth through Sunnystep’s digital platforms, enhancing the online customer experience, and overseeing all e-commerce operations. This role will play a critical part in achieving our ambitious sales goals while embodying Sunnystep’s brand values of comfort, sustainability, and style.

You will also be responsible for:

• Strategic Leadership
  Develop and implement a comprehensive e-commerce strategy to achieve revenue, profit, and growth objectives.
  Identify emerging trends in digital commerce and recommend innovative solutions to maintain competitive advantage.
  Collaborate with marketing, product, and retail teams to ensure alignment with Sunnystep’s overall brand and business goals.
• Revenue Growth and Performance
  Own the e-commerce P&L, including budgeting, forecasting, and achieving sales targets.
  Optimize conversion rates, average order values, and customer retention through data-driven strategies.
  Identify and implement upselling, cross-selling, and bundling opportunities to maximize revenue.
• Customer Experience
  Ensure a seamless and engaging online shopping experience across all devices and platforms.
  Lead initiatives to improve website usability, personalization, and mobile optimization.
  Leverage customer feedback to continuously refine the digital experience.
• Operations and Technology
  Oversee the management and performance of Sunnystep’s e-commerce platforms, ensuring uptime, security, and scalability.
  Partner with IT and external vendors to integrate new technologies and tools for enhanced functionality.
  Manage logistics and fulfillment processes, ensuring timely and cost-effective delivery.
• Digital Marketing Collaboration
  Work closely with the marketing team to execute paid media, SEO, email marketing, and social media campaigns that drive traffic and sales.
  Develop and optimize retargeting, loyalty, and referral programs to engage customers.
  Monitor and improve the effectiveness of digital advertising spend.
• Data and Analytics
  Analyze key performance indicators (KPIs) to identify growth opportunities and areas for improvement.
  Develop and present regular performance reports to the leadership team, with actionable recommendations.
  Use data insights to guide product merchandising and promotional strategies.
• Team Leadership
  Build, lead, and mentor the e-commerce team, fostering a culture of innovation and accountability.
  Establish clear goals and performance expectations for team members.
  Collaborate across departments to ensure seamless integration of e-commerce initiatives.

We would want to speak with you if you are / have –

• Experience: Minimum 7-10 years of e-commerce experience, including at least 3 years in a leadership role. Experience in consumer lifestyle brands preferred.
• Technical Skills: Strong understanding of e-commerce platforms (e.g., Shopify, Magento), analytics tools (e.g., Google Analytics), and digital marketing strategies.
• Data-Driven: Proven ability to use data insights to drive decision-making and achieve measurable results.
• Customer-Centric: Deep understanding of online consumer behavior and a passion for creating exceptional customer experiences.
• Leadership: Demonstrated ability to lead and inspire teams, with excellent project management and communication skills.
• Education: Bachelor’s degree in Business, Marketing, or a related field. MBA is a plus.

Headquartered in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.

We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align with your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Hiring Team – [email protected].

The role is to execute and support initiatives contributing to ISCA’s Professional Standards strategic priority – in audit, sustainability and specialised industries such as banking and finance, corporate governance.

Key Responsibilities:

• Prepare and issue relevant technical publications and guidance to share knowledge and insights with ISCA members and the accountancy profession at large.
• Lead/Provide secretariat support to relevant technical committees. Plan and execute initiatives/projects under these committees.
• Monitor international standards-setting and local regulatory developments, assess their impact on the local accountancy profession and submit views to the international standard-setting bodies and local regulators.
• Curate content to facilitate the development of CPD offerings
• Conduct outreach events to share the latest developments and emerging issues
• Contribute commentaries/articles for the media and the Institute’s in-house publication
• Research technical issues and prepare relevant responses when providing technical support to ISCA members via the technical enquiry service.
• Contribute towards ad hoc special projects of the Institute as assigned by the immediate supervisor.

Requirements:

• Bachelor of Accountancy, CA Singapore or its equivalent
• At least 8 years of experience in a public accounting firm.
• Possess strong technical knowledge relating to accounting, auditing and ethics.
• Strong interpersonal skills - able to foster strong working relationships with members, practitioners, regulators and other industry stakeholders.
• Excellent communication, presentation and writing skills.
• Meticulous with an eye for detail, analytical and resourceful with positive working attitude.
• Able to multi-task and meet deadlines with a can-do attitude.

Regina Hair Removal Specialist is a hair removal chain salon specializing in super hair removal, facial and slimming treatments.

As our company continues to expand, we are looking for professional, enthusiastic and outstanding individuals to join us. Currently we are looking for Beauty Specialist to join our family!

Responsibilities:

· Achieve and exceed assigned personal / company sales targets.

· Assist consultants in providing services to clients such as scalp/hair treatments, shampooing, blow dry styling, chemical treatments and processes.

· Delivering excellent customer service

· Make professional recommendations on products, treatments and packages to customers

· Communicate with customers while delivering treatments on the treatment steps, benefits and products

· Oversee the workflow and ensure that employees understand their duties or delegated tasks

· Attends and participates in continuing education on upgrading treatment techniques.

· Plan working schedule

· Carry out duties and responsibilities as and when assigned by management.

Requirements:

· Previous experience in a salon or hair care environment highly advantageous.

· Excellent communication and interpersonal skills

· Outstanding organizational and leadership skills

· Good knowledge of MS Office

· Minimum of 5 years experiences

· Well-groomed and cheerful personality

· Good communications and interpersonal skills and service orientated

Plus Point! Holding one of the following certificates: CIDESCO, CIBTAC, ITEC, NSRS, NITEC, WSQ

Working location:

· Raffles Place, Bukit Timah

· 5.5 days a week (including Weekend and Public Holidays)

Benefits:

· Attractive Package: Inclusive of Basic salary + Treatment commission $500 and above + Sales commission $200 to $6,000)

· Annual leave, medical and dental benefits, and group merchants staff discount

Responsibilities:

· Oversee the entire event process, from conceptualization to onsite execution, ensuring every detail is meticulously planned and executed.

· Prepare and manage event budgets and timeline, delivering on commitments to stakeholders.

· Engage with stakeholders to ensure alignment on event objectives and deliverables.

· Lead and mentor a team of event managers and executives, providing guidance and support to meet event requirements effectively.

· Provide regular updates to management on event progress and projects status.

Requirements:

· A minimum of 8 years of proven experience in account servicing and event management.

· Demonstrated strong leadership skills with the ability to inspire and motivate team.

· Excellent organizational, analytical, and coordinating abilities.

· Outstanding problem-solving skills with a creative approach to challenges.

· Ability to adapt to last-minute changes with flexibility and composure.

· Ability to prioritize tasks and manage multiple projects simultaneously.

· Exceptional interpersonal skills, with the ability to interact positively and professionally at all levels.

Responsibilities

• Develop and implement commercial strategies according to company goals and objectives aiming to accelerate growth
• Conduct market research and analysis to create detailed business plans on commercial opportunities (expansion, business development etc.)
• Understand the requirements of existing customers to ensure their needs are being met
• Act to acquire new customers and manage client relationships (new and existing)
• Collaborate with and coordinate diverse teams (marketing, sales, customer service etc.)
• Build and maintain profitable partnerships with key stakeholders
• Monitor performance of commercial activities using key metrics and prepare reports for senior management
• Assist in setting financial targets and budget development and monitoring

Requirements and skills

• Proven experience as commercial director or other relevant role
• Proven experience in sales and/or marketing and managing relationships with key clients
• In-depth understanding of market research methods and analysis
• Solid knowledge of performance reporting and financial/budgeting processes
• Commercial awareness partnered with a strategic mindset
• Excellent organizational and leadership skills
• Outstanding communication and interpersonal abilities
• BSc/BA in business administration, finance or relevant field; MSc/MA is a plus
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

We are looking for Managing Director with the following criteria:

• Developing and implementing strategic plans and company policies.
• Maintaining an open dialogue with stakeholders.
• Managing financial resources, including budgets and expenses.
• Strong leadership skill.
• Ensuring company policies are well established.
• Leadership capabilities.
• Exceptional communication skill.
• Strategic thinking
• Adaptability
• Deep understanding of the industry.
• Able to understand spoken and written Mandarin.

JOB SUMMARY

• We are seeking a detail-oriented and proactive FIDReC/ Early Resolution Specialist to join our team. In this role, you will be responsible for managing and resolving FIDReC/ Early Resolution complaints received from FIDReC in a timely and efficient manner. Your primary duties will include handling ongoing FIDReC/ Early Resolution cases and working closely with FIDReC case managers for resolution, mediation, and adjudication when necessary

RESPONSIBILITIES

Strategy

• Receive and assign cases from FIDReC on a daily basis, ensuring all complaints are tracked, updated in the tracker and prioritised appropriately.
• Contact clients promptly to address and resolve FIDReC complaints within the established early resolution timeframe, providing exceptional customer service throughout the process.
• Conduct prompt follow-ups on cases and maintain accurate logs for audit purposes, ensuring all interactions and resolutions are documented thoroughly and recorded in the Client Events Management System (CEMS).
• Maintain ongoing communication and collaborate with internal and FIDReC stakeholders to facilitate smooth resolution processes and address any arising issues effectively.
• Review merits of the case basing on investigation findings, table the findings, and conduct reviews with stakeholders to agree on a decision of each case.
• Ensure that all case handling and resolution processes are aligned with the bank's policies and procedures, particularly the Master Process Document (MPD).
• Work closely with FIDReC case managers to facilitate effective resolution of ongoing cases and participate in mediation and adjudication processes as needed.
• Identify opportunities to improve processes to elevate customer experience or close gaps

Business

• To support WRB as the primary liaison between the bank and FIDReC to ensure timely, accurate, and professional handling of all complaint cases.

​​​​​​​People & Talent

• Ensure daily productivity towards meeting CE KPIs and ensure consistency in achievement of individual productivity and quality of work.
• Embed valued behaviours and stronger performance culture via continuous engagement and sharing of success stories and recognition.
• Embed innovation, creative thinking, digitisation mindset to implement delighters along a client journey to improve client experience.
• Individual responsibility to upskill and sharpen compatible skills to manage all FIDReC complaints

Risk Management

• Personal accountability for quality and completeness of record keeping on FIDReC/ Early Resolution complaints
• Drive a strong service culture supporting the strategic direction on improving client experience, Treating Clients Fairly (TCF) and reducing complaints with zero tolerance on substantiated Staff Related complaints.
• Drive/ support a strong control environment through creating high awareness of Fair Dealing outcomes and ensuring adequate and proper reporting and governance on complaint management.

Governance

• Ensure relevant systems and controls pertaining to the role remit are in compliance with Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Operational Risk, Technology and Operations, Finance and Reputation
• Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture
• Engage with all audit report findings and ensure feedback is acted upon

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Key Stakeholders

• Internal/External Stakeholders: Frontline, Products and Operations

Other Responsibilities

• Embed Here for good and Group’s brand and values in Client Experience
• Able to take on other projects such as improving client journey, processes and perform analysis of clients’ insights where applicable.

Our Ideal candidate

• 4 plus years of experience in banking processes..
• Experience Macros and powerpoint is preferred .
• Experience in Compliance is a plus
• Experience in a client experience/ complaint resolution: case management preferred
• Familiarity in banking processes and regulatory requirements is a plus .

Role Specific Technical Competencies

• Good writing and communication skill.
• Powerpoint
• Excel (knowledge of Macros/Pivot) is an advantage.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Who are we?

Mutant is a weird name for an agency, we know. We’d love to tell you there’s a cool reason for it - like being exposed to gamma radiation or being bitten by a spider - but alas, our origin story is a little less dramatic.

We started in 2012 as a PR agency, led by one individual with a simple idea - to grow an agency that focused on getting business results and removing agency fluff.

From these humble beginnings, we evolved into a regional agency with offices in Singapore, Malaysia, Indonesia, and Thailand servicing clients across Asia Pacific and globally for their PR, content marketing, and branding needs.

(We’ve bagged a few awards along the way, too. Most recently we were named PR Team of the Year (Gold) and APAC Workplace Champions (Large Agency) by PRCA Asia Pacific!)

So, what does this mean for you?

You’re here because you want to help clients with real problems - whether that’s increasing sales, improving employee retention, or driving inbound leads, real results are what we measure our success on.

Are you the ONE we're looking for?

We are looking for an enthusiastic and experienced Public Relations Director, based in Singapore, who will be responsible for driving and delivering client work across a portfolio of consumer and corporate brands across the B2B and B2C space. You’re a natural-born leader who is results-focused without taking themselves too seriously all at the same time.

You will be responsible for overseeing and providing senior counsel on the day-to-day client, and project management. You will be responsible for ensuring that deliverables are on a budget and schedule while managing and mentoring your team. You will be involved in business development and strategic PR-related program planning. You have a solid grasp of the local media landscape with key relationships and are not afraid to provide sound communications counsel to senior clients.

Someone who's confident, has business and financial proficiency, nurturing, has an awesome personality, and thrives working in a fast-paced environment with a growing and dynamic team.

What you’ll be doing:

• You will support the overall growth, and business development and manage the Singapore office profitably (across the public relations, content, and social media arms)
• You will be the agency lead for strategic discussions and routine client/agency reviews, driving strategic planning of accounts internally and with clients, including organic growth.
• You are to set objectives for the PR team, monitor, empower and mentor your team to bring about growth and development; with a high retention rate
• You will support in identifying new business opportunities and proposal development, being involved in client meetings to provide overall strategy and direction
• You are accountable for the Singapore market’s overall performance and P&L
• You will manage and oversee the execution of marketing strategies and growth campaigns to build Mutant’s brand in Singapore
• You will mentor and build our team’s capabilities and skill sets, keeping a close eye on their career development and growth in Mutant
• As a senior leader in Mutant Singapore, you will be a driver behind Mutant’s culture and values
• You should be Mutant Singapore’s ambassador and spokesperson in the market, building thought leadership and professional relationships with clients and relevant media

What you need to be successful in this role:

• You have 8-10 years of experience in communications within the Singapore market, preferably in an agency environment (public relations, integrated communications)
• You have a proven track record in managing and driving a profitable team
• You have the ability to lead a steady stream of new revenue and drive new business proposals and strategies with a high win-rate
• You possess excellent leadership, negotiation, management, problem-solving and interpersonal skills
• You have led a team of superstars - driving results and a high retention rate for both clients and teams
• You have a solid understanding of the issues and opportunities in the communications industry within Singapore
• You bring with you experience in managing senior clients and mentoring junior team members
• Bonus if you have media training or crisis communications experience

What you get as a Mutant:

• Market-competitive salary - we want to ensure you’re paid based on the industry standards
• Mutant’s bonus structure - based on the company’s performance
• Training opportunities - both internal and external
• Wellbeing allowance - claimable every quarter
• Medical insurance from day one
• Hybrid work arrangement - flexibility in choosing which days to WFO or WFH
• A great working culture - we walk the talk in putting our Mutants first!

If this sounds like you, please click on 'Easy Apply' or email your CV/Resume to [email protected]

Successful candidates will be asked to complete a task to demonstrate their skills and capabilities.

For more information about Mutant Communications, visit our regional website: www.mutant.com.sg

The Senior Director, Service Operations is a key leadership role responsible for overseeing and optimizing the operational functions of CX & Service Operations across APAC and EU regions. This includes strategic ownership of Workforce Management (WFM), Agent Enablement (training, quality, and content), and Business Process Outsourcing (BPO) Management. This leader will ensure excellence in service delivery through strategic planning, workforce optimization, vendor management, and continuous process improvement.

This role demands strong strategic thinking, operational expertise, and leadership capabilities to align cross-functional teams and drive impactful results in a complex, high-growth environment.

Responsibilities

Work Force Management (WFM)

• Develop and oversee the WFM strategy to ensure optimal staffing and resource allocation across APAC and EU regions.
• Lead business planning and forecasting processes to align workforce needs with business objectives.
• Establish and monitor staffing models, ensuring scalability and flexibility to meet demand fluctuations.

Agent Enablement

• Oversee training, quality assurance, and content development for customer operations teams.
• Drive continuous improvement in training programs to ensure agents are equipped with the skills and knowledge to deliver exceptional service.
• Establish quality standards and feedback mechanisms to enhance agent performance and consistency.
• Manage the development and maintenance of internal knowledge bases and support content.

BPO Management

• Develop and execute a comprehensive vendor and BPO management strategy to support business objectives.
• Identify, onboard, and evaluate BPO partners to ensure alignment with company standards and goals.
• Oversee contract negotiations, renewals, and ensure compliance with all legal and regulatory requirements.

Performance Monitoring and Improvement

• Set and monitor KPIs, SLAs, and performance metrics for WFM, agent enablement, and BPOs.
• Conduct regular business reviews to assess performance, address issues, and identify opportunities for improvement.
• Lead efforts to optimize processes, improve efficiency, and reduce operational costs across all service delivery functions.

Cross-Functional Collaboration

• Collaborate with internal stakeholders (e.g., CX & Service Ops, COEs, Finance, Product, etc) to ensure alignment of service delivery activities with broader business needs.
• Work closely with data teams to leverage insights for workforce planning, training improvements, and vendor performance optimization.

Leadership and Team Development

• Build, mentor, and develop a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.
• Lead by example, demonstrating operational excellence and a customer-first mindset.

Associate Director – Payment Partnerships

We at Pine Labs Ltd are looking for those who share our core belief - “Every Day is Game day”.

We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.

Role Purpose:

We are hiring for the role of Associate Director of Payment Partnerships will manage and expand our relationships with key partners (banks, financial institutions, and other payment providers) to drive the adoption of our installment solutions across the Southeast Asia region.

This role will require a deep understanding of the payments ecosystem, a strong network in the banking and financial services sectors, and a proven track record in driving business development initiatives. This role will be based out of Singapore.

The Responsibilities We Entrust You With:

1. Strategic Partnership Management:

- Develop and execute the partnership strategy with key partners, including banks, financial institutions, and other payment providers, to drive the growth of our installment payment offerings in the SEA region

2. Relationship Building:

- Cultivate and maintain strong relationships with partner’s senior stakeholders to expand the reach and adoption of our installment solutions.

3. Business Development:

- Identify and pursue new partnership opportunities to expand the adoption of installment products, working closely with Visa and other strategic partners to achieve mutually beneficial outcomes.

4. Product Integration and Rollout:

- Collaborate with product teams to ensure seamless integration of installment products with partner’s existing payment solutions and oversee the successful rollout of new features and functionalities.

5. Market Insights & Strategy:

- Analyse market trends, competitor offerings, and customer feedback to continuously refine and improve partnership strategies. Develop and present business cases to senior leadership, identifying key opportunities and risks.

6. Cross-functional Collaboration:

- Work closely with internal teams including product, marketing, legal, sales, customer success, and compliance to ensure the successful execution of partnership agreements, as well as compliance with local regulations. You will also be working very closely with the Director of Brand Partnerships to curate the best, joint offers for brands, merchants, issuers, and their customers.

7. Performance Monitoring & Reporting:

- Track and report on the performance of partnerships, including key performance indicators (KPIs) like transaction volume, user adoption, and revenue growth. Drive continuous improvement based on data-driven insights.

8. Negotiations & Contracting:

- Lead negotiations and the contracting process with potential partners, ensuring terms are favorable and align with the firm’s business objectives.

What Matters In This Role

Experience & Portfolio:

- 10+ years of experience in Payment Partnerships, Business Development in Fintech or Related Industry.

- Recent experience in Partnerships and Alliances.

Technical Skills & Efficiency:

- Strong understanding of Partnerships especially Payments and Fintech products ecosystem.

Communication & Ownership:

- Adept at articulation and communicating ideas and value propositions to stakeholders.

- Strong collaborator who enjoys working with multiple teams.

- Diligent adherence to regulatory norms and protocols.

Things You Should Be Comfortable With:

- Cross Collaboration

- Working across various verticals and teams to create and deliver value

- Travel

- Should be open to traveling as per business requirements

Pushing the boundaries, Have a big idea? See something that you feel we should do but haven’t done? We will work with you to make it happen

What We Value In Our People

- You take the shot

- You are the CEO of what you do

- You sign your work like an artist

Responsibilities:

• Prospecting and generating new business leads within the healthcare sector
• Developing and executing effective sales strategies to convert leads into new clients
• Negotiating and closing complex sales deals with healthcare providers and organisations
• Building and maintaining strong relationships with key decision-makers and stakeholders
• Collaborating with cross-functional teams to deliver tailored solutions and exceptional customer service
• Analysing market trends and competitor activity to identify new opportunities
• Achieving and exceeding ambitious sales targets and revenue goals

Requirements:

• Proven track record of success in new business development, ideally within the healthcare industry
• Excellent communication, negotiation and relationship-building skills
• Demonstrated ability to think strategically and identify growth opportunities
• Strong commercial acumen and a data-driven, results-oriented mindset
• Familiarity with healthcare regulations, compliance, and industry best practices
• Highly motivated, resilient and able to work effectively in a fast-paced, target-driven environment
• Ability to speak and write fluent mandarin to be able to deal with Greater China clients as it is a staple of the business in our growth
• Have a strong connection of business network not limited to the Greater China and North Asia community but also the business network preferbably in the FSI sector

The Assistant Director (Attraction Projects) is responsible for leading the comprehensive development of major attraction projects at Resorts World Sentosa, focusing on show and ride components. This role involves managing all aspects from planning and budgeting to design, construction, and commissioning, ensuring projects are completed on time, within budget, and meet quality and guest experience standards.

Key Responsibilities:

• The Project Assistant Director (Attraction Projects) will manage a team of creative, technical, and managerial professionals, overseeing strategic decisions and cross-functional collaboration to achieve project objectives.
• Contractor & Specialist Management: Oversee the selection, contracting, and performance of contractors, vendors, and fabricators. Ensure alignment with project objectives, quality standards, and timelines while managing all external communications and deliverables.
• Team Leadership: Build and lead a multidisciplinary team of Creative Directors, Engineers, Designers, and Project Managers. Provide mentorship and foster a collaborative environment to ensure effective project delivery.
• Creative & Design Management: Manage the creative and design processes, working with internal teams and external consultants to ensure all design phases meet creative goals, budget, and schedule.
• Budget & Schedule Oversight: Ensure projects remain within approved budgets and schedules. Provide regular updates and maintain comprehensive documentation for senior management.
• Compliance & Safety: Ensure adherence to all environmental, health, and safety regulations throughout the project lifecycle.

Qualifications:

• Education: Bachelor's degree in Architecture, Engineering, Construction Management, or a related field is preferred
• Experience: At least 10 years of experience in managing large-scale projects in theme parks, entertainment, hospitality, with proven skills in managing complex teams, budgets, and timelines. This role requires a strategic leader with a strong track record in delivering large-scale projects from concept to completion.

Key Responsibilities:

• Develop and execute HR strategies aligned with business goals and values.
• Ensure compliance with HR policies, procedures, and legal requirements.
• Manage payroll processes, employee welfare, benefits, recruitment, and HR administration.
• Maintain and update HR policies, employee handbooks, and documentation in line with employment laws.
• Address employee relations issues, grievances, and provide guidance on HR matters.
• Oversee branch administration, including office facilities, maintenance, and equipment management.
• Manage general affairs contracts, costs, and procurement, such as office rental and insurance.
• Coordinate administration procedures, including stationery orders, visitor management, and mail handling.
• Organise branch management meetings and assist the CEO on HR and administrative matters.

Requirements:

• Bachelor's degree in Human Resources or a related field preferred.
• Over 12 years of HR experience, with at least 5 years in leadership, ideally in banking or financial services.
• Strong knowledge of local employment law, compliance, and best practices.

Company Description

NIQ/GFK is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods, Tech & Durable manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NIQ GFK is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Description

In this Strategic Account Development role, you will be responsible for driving the growth of NielsenIQ’s Strategic Analytics & Insights (SA&I) business with key strategic global and regional clients in APAC, fostering profitable revenue expansion, and increasing awareness of the broader SA&I portfolio.

As the Account Development Director, you will take ownership of key global and regional client relationships, leveraging your extensive knowledge of the FMCG industry and NielsenIQ’s products and services. Your role will involve aligning customer priorities with NielsenIQ’s capabilities, identifying and capitalizing on opportunities to deepen commercial relationships and generate additional revenue. You will be responsible for managing a dynamic sales pipeline, accurately forecasting sales for your portfolio, and driving results through multiple sales drivers, including prospecting, campaigns, and other account engagement tools.

This is a unique opportunity for a seasoned commercial leader with a proven track record in generating new revenue from existing clients. You will be expected to drive positive change, challenge existing business processes, and achieve success with the support of the wider industry team. In this role, you will engage at all levels within a matrixed organizational structure, ensuring the effective use of the service model to build and maintain strong, best-in-class NielsenIQ-client partnerships.

Core Responsibilities

• Revenue Growth & Strategic Leadership: Take ownership of revenue generation, driving profitable growth for NielsenIQ (NIQ) Strategic Clients across APAC Local markets. Develop and execute strategic account sales plans, aligning with SA&I global and regional cluster leaders, and ensure consistent performance through the management of sales pipelines, setting sales quotas, and providing monthly sales forecasts. Lead the renewal and negotiation of contracts while delivering revenue goals, maintaining a long-term growth focus.
• Client Relationship & Business Development: Own and nurture commercial relationships with clients, particularly at the senior level and C-suite, to ensure long-term business success. Develop Joint Business Plans, deeply understand client business strategies, and identify growth opportunities. Continuously engage with key decision-makers, influence strategies, and drive sales opportunities to help clients achieve their objectives.
• Collaboration & Teamwork: Partner effectively with internal teams, such as Regional Account Development Leaders, Customer Success leaders, and Strategic Anlytics & Insights Global Leaders, to align on goals, share accountability for revenue targets, and ensure seamless execution of strategies. Ensure that projects meet profitability guidelines and provide input for pricing and RFP decisions.
• Client Advocacy & Market Intelligence: Act as the client's voice, gathering insights on market trends, competitor activities, and customer needs. Establish and maintain senior-level relationships, providing input for product development based on client feedback and market dynamics. Collaborate with Client Advisory Boards and contribute to developing mid/long-term product roadmaps.
• Reporting & Strategic Planning: Take ownership of client-level annual operational planning (OP), ensuring alignment with regional and cluster leaders. Create detailed sales reports and provide feedback to senior leadership, maintaining a balance between achieving short-term sales goals and driving long-term growth.
• Brand Representation & External Engagement: Advocate for the NielsenIQ brand through external events and client engagements to unlock new opportunities and strengthen relationships.
• RFP Involvement & Client Solutions: Lead and support major RFPs, including multi-market opportunities, while collaborating with local sales leaders to define the best solutions for client-specific needs. Coordinate APAC markets for global RFPs to ensure alignment and consistency.

Qualifications

• Expert in CPG / T&D Sales and Consumer research
• Experience in transformation initiatives
• Bachelor's Degree required
• Good knowledge of NielsenIQ products, services and data preferred
• Expertise in (application of) one of NielsenIQ solutions is a plus
• Strong analytical skills
• Proven sales acumen

Skillsets

• Strong sense of urgency and accountability to drive client outcomes
• High Negotiation, Problem Solving & Communications Skills
• Experience in driving organizational transformation
• Teamwork: Ability to work with others on tasks and activities without necessarily being the leader, even when these are not directly related to their interests or objectives.
• Influence skills, good level of relationship / networking, internal and external
• Able to work collaboratively with internal & external teams
• Capable to maintain positive client relationships in complex situations & resolve client issues
• Strong logic, deductive reasoning, problem-solving, and critical thinking skills
• Skilled & polished communicator, including client presentations/events
• Strategic thinking and vision
• Understanding of dependencies across areas
• Strong project management skills and ability to manage multiple priorities
• High say-do ratio

Job description

My client is leading International Main Contractor who are known for their expertise in mega rail projects overseas and locally. They have just been awarded a new civil project in Singapore and are seeking a Project Director to lead. As Project Director you will be involved in managing and leading projects right from inception to completion. You will be expected to oversee the whole construction process and will be involved in procurement, monitoring site progress, planning & scheduling and managing the site.

• Approximately 12-15 years of LTA/ Infrastructure projects experience in Singapore with a Degree in Civil Engineering recognized by the PEB Singapore.
• Candidates with prior experience in LTA and large rail projects are highly desired.
• Strong knowledge of code of practice and statutory regulation
• Excellent team leader and project management skills

Suitable parties please write to [email protected]

To view more roles within; construction, real estate, engineering, architecture or renewables, please visit our website: www.archerrecruitment.com, contact one of our specialist consultants http://archerrecruitment.com/about/our-people/ and/or 'follow' our LinkedIn page for regular industry updates.

We appreciate every application, however, due to a high volume of applicants, only shortlisted candidates will be contacted.

EA Licence No: 17C8952 | R1113934

As a leading global media network, Omnicom Media Group APAC (“OMG”) creates end-to-end solutions for clients, anywhere, swiftly and efficiently. We consider client business needs from the start and keep consumer behaviour at the heart of everything we do.

We are compromised of the full-service media networks OMD and PHD as well as a number of specialty media communications companies.

We offer unparalleled clout in the marketplace and a depth of capabilities and experience that drive leadership and innovation in every media type. Omnicom Media Group is the media services division of Omnicom Group Inc. (NYSE: OMC), the leading global advertising, marketing and corporate communications company, providing services to over 2,500 clients in more than 100 countries.

Job Summary

A contract position for 12 months.

This is a key relationship role offering specialist knowledge while providing outstanding client service and product delivery across designated accounts, on both an individual and team basis.

The Content & Partnerships Director is responsible for leading and executing client’s content and partnerships campaigns across all relevant channels from planning through to production, implementation and post-campaign reporting.

You will be an active participant in developing work that inspires, motivates, engages and creates commercial action. Always looking to challenge “mediocrity.”

Job Responsibilities

• Lead in the creation, conception, and presentation of campaign strategy and integrated content marketing campaigns.
• Build strong relationships with clients, external contacts and service providers to become a trusted partner.
• Generates creative thinking for content and partnership opportunities
• Ensures seamless implementation of campaigns and that delivery is executed to the same standard as proposed within planning recommendation
• Takes a proactive approach to defusing client problems, potential or actual, keeping the Business Lead informed and requests assistance if required.
• Analysing campaign performance and reporting back to clients on campaign results.
• An engaging, influential and supportive team member – working effectively with other team members and direct reports.
• Manages client expectations and timelines externally and internally
• Demonstrates proactivity on client campaigns/projects
• Maintains knowledge of content and partnerships environment sharing industry advances and changes
• Manages project finances to demonstrate exemplary client accounting and billing processes.

Job Skills & Qualifications

• Tertiary qualified, supplemented by 6+ years of related industry experience. Content and partnerships experience preferred.
• Strong thinker comfortable working at all levels of an organisation, who can participate in senior discussions regarding business and communications strategy
• Able to deliver broad business thinking as well as having the ability to deliver against processes and attention to detail that come with accounts of this scale
• Ability to challenge others (internal, client or creative agency) using appropriate approach and diplomacy to secure desired outcome
• Shows leadership qualities – leads by example, builds positive culture
• Confident presenter at large meetings/conferences in an articulate and clear manner
• Ability to foster agency culture and cross agency collaboration and integration
• Ability to communicate effectively in English. Mandarin speaker also preferred.

Position Overview

The Director, Client Management APAC will lead the Client Management function, overseeing its four sub-functions to ensure exceptional client experiences, operational efficiency, and business growth. This senior leadership role is based in Asia Pacific and reports directly to the Head of Commercial Asia Pacific. The role demands strategic vision, operational expertise, and a client-centric approach to drive long-term success.

Key Responsibilities

1. Strategic Leadership

• Create and implement strategies for Client Management aligned with company goals.
  Promote collaboration across teams to ensure excellent service and client satisfaction.

2. Sub-Function Oversight

• Oversee new client onboarding for smooth integration and proactive engagement.
• Ensure operational excellence for key accounts through KPI monitoring and process improvements.
• Foster a client-first approach in customer service, emphasizing responsiveness and innovation.
• Manage documentation processes for accuracy, compliance, and efficiency.

3. Client Relationship Management

• Build and maintain strong partnerships with strategic clients.
• Handle escalations effectively to maintain trust and satisfaction.

4. Operational Excellence

• Track performance metrics to drive continuous improvement and meet client needs.
• Innovate and optimize processes to stay competitive.

5. Team Leadership & Development

• Lead and mentor a collaborative, high-performing team.
• Provide training to align team skills with organizational goals.

6. Financial and Business Growth

• Manage budgets effectively to maximize impact.
• Boost client retention and revenue through exceptional service and value delivery.

Qualifications and Skills

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field (MBA preferred).
• 10+ years of experience in client management, customer service, or a related leadership role in logistics or freight forwarding.
• Strong strategic and operational skills, with a proven track record of delivering client satisfaction and business growth.
• Excellent interpersonal, communication, and negotiation skills.
• Familiarity with air freight documentation processes and regulatory compliance.
• Demonstrated ability to lead and inspire cross-functional teams in a dynamic environment.
• Proficiency in data analysis, performance metrics, and process optimization.