Looking for a senior technical manager who would be able to implement OFSA ACCM product implementations, effective customer interactions and collaboration among various teams -internal and external

Job description displayed in the job posting:

- Must have sound knowledge on Oracle’s Financial Services Analytical Application (OFSAA) and Oracle’s Financial Services Analytical Application Infrastructure (OFSAAI) technical solutions
- Working experience in AML and compliance domain.
- Musthave in-depth knowledge and technically hands-on in OFSAA FCCM solutions
- Good understanding of OFSAA data model
- Should be able to install, deploy and customize OFSAA products – mainly AML, ECM, KYC
- Should have through knowledge on infra management for OFSAA products
- Must be able to perform configuration and provide technical assistance to implement OFSAA FCCM products
- Must be able to work on ETL/data ingestion technologies for loading data into FCCM products
- Possess good knowledge on SQL-PL/SQL and ability to debug issues related to DB performances.
- Must be familiar with application servers, admin console and deployment of

OFSAA FCCM products
- Sound knowledge on OFSAA batch framework
- Strong command over shell scripts, working experience in LINUX
- Must be familiar with Java, JavaScript, JSON, JDBC, XML

Responsibilities displayed in the job posting

- Should have self-management, inter-personal and good communication skill
- Should be a good team player and should be able to work with client’s technical team
- Should be able to write and report technical artefacts clearly
- Must be flexible in work schedule and timing
- Posses multi-task capabilities, skills to adjust to multiple demands, and dynamic change

Qualifications displayed in the job posting:

• 8-10 years of experience relevant to this position including 4 years of consulting experience.
• Prior team leadership or management experience preferred.
• Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus.
• Ability to communicate effectively.
• Ability to build rapport with team members and clients.
• Strong influencing and negotiation skills.
• Ability to travel as needed.

Civil Construction Manager

Site Management - 6 days work

Primary roles

1. Plan, prioritize and manage assigned projects, involved in the areas of pre-planning, budgeting, resources allocation, contract negotiation, drawings submission, progress claim, and worker coordination, to ensure that the team’s resources are used effectively and project deadlines are met.
2. Supervise construction site personnel and subcontractors, client & consultant, attend weekly project progress meetings, and monitor compliance with building and safety codes and regulations.
3. Ensuring the timely and cost-effective completion of construction projects.

Key Activities

• Determine and define scope of work and deliverables, manage construction schedule and activities
• Assess project estimations and budgets, inspect existing structures, create design plans, and review potential safety issues
• Responsible for negotiating the contracts of subcontractors, communicating with inspectors and architects, meeting with construction managers, and coordinating the delivery of materials with vendors.
• Collaborating with engineers, architects, designers and subcontractors to determine the specifications of the project
• Obtaining permits and licenses from appropriate authorities
• Determine needed resources (manpower, equipment and materials) from start to finish with attention to budgetary limitations
• Plan all construction operations and schedule intermediate phases to ensure deadlines will be met
• Project Planning & Scheduling
• Develop and maintain a detailed project schedule, coordinating with subcontractors and suppliers to ensure timelines are met.
• Plan and implement efficient workflows to avoid delays and improve productivity.
• Adjust schedules as needed, considering unforeseen circumstances or changes in project scopes

Risk Management

Identify potential risks and develop strategies to mitigate them. Conduct risk assessments, create risk management plans, and implement risk response strategies to minimize the impact of risks on project outcomes.

Team Management

Assemble and lead project teams, assigning tasks, and responsibilities to team members based on their skills and expertise. Provide clear direction and guidance to team members, facilitate effective communication, and promote collaboration among team members.

Schedule Management

Develop project schedules, defining tasks, dependencies, and timelines. Monitor progress, track milestones, and identify any deviations from the planned schedule. If necessary, adjust keep the project on track.

Quality Assurance

Ensure that project deliverables meet the required quality standards. Define quality criteria, establish quality control processes, and conduct regular inspections and reviews to monitor and improve the project's quality.

Reporting and Documentation

Responsible for generating regular progress reports and status updates for stakeholders. Document project activities, decisions, and outcomes to create a comprehensive project record.

Stakeholder Management

Identify project stakeholders and establish effective communication channels with them. Engage stakeholders throughout the project, manage their expectations, and address any concerns or issues that may arise.

Change Management

Handle changes that occur during the project lifecycle. Assess change requests, evaluate their impact on the project's scope, timeline, and budget, and implement appropriate change management procedures.

Continuous Improvement

Evaluate project performance and conduct lessons learned sessions to identify areas for improvement. Use feedback and insights gained from completed projects to enhance project management processes and practices within the organization.

Come and join our dynamic team at PLONK as our Food Services Floor Manager.

Great conditions and salary offered to an experienced candidate.

Duties include:

• Rostering and staff team management
• Overseeing daily operations
• Facilitating meetings and coordinating communication
• Running promotions and specials for the restaurant
• Ordering supplies and coordinating the inventory reports
• Providing financial reports

Apply now.

Job Description & Requirements

• Perform quality controls and monitor production KPIs
• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
• Find ways to increase quality of customer service
• Developing new business relationships and maintaining existing ones with suppliers to ensure adequate supply of products
• Researching new product lines and developing new business opportunities for the company
• Negotiating contracts with vendors to ensure that terms are fair for both parties
• Monitoring inventory levels to ensure that products are available when needed
• Ensuring that products are stored properly to eliminate spoilage or damage
• Preparing bids and proposals for potential clients and customers
• Preparing budgets, cash flow forecasts, and other financial reports for management review
• Reviewing sales reports on a regular basis to identify opportunities for inventory turnover or markdowns
• Setting up computerized inventory tracking systems to monitor product sales and inventory levels
• Developing and implementing marketing strategies to promote products and increase sales volume
• Communicate all operating policies and/or issues at department meetings
• Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.

Requirements and skills

• Proven work experience as Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Excellent communication skills
• Leadership ability
• Outstanding organisational skills
• Able to do shift work

Job Description

1. Assist the department manager to perform the delivery duties according to the authorization of the department manager.
2. Execution of the duties of the deputy manager and the execution and coordination of the project.
3. Supervise and execute the project in charge.
4. Planning and supervising the design, development and experimental product verification of new process technology.
5. Plan and supervise process simplification and derivative new process product development to increase productivity.
6. Plan and supervise product PROD management.
7. Plan and supervise WAT testing and effective data analysis to improve process capability.
8. Work closely with PE to make mass production of new products smooth.
9. Worked as an officer in the fab of the fab.
10. Coordinate and integrate various departments of the factory as well as Product, CIM and QRA departments to improve product yield and reliability.
11. Simplify, establish new derivative processes and increase productivity.
12. Responsible for establishing the WAT test system and process across the plant.
13. Responsible for maintaining and improving the quality and capability of the WAT test system.
14. Responsible for creating and improving WAT test program.
15. Personnel management, training, motivation and performance evaluation.
16. Annual budget preparation and control.
17. Planning and distribution of annual training programs and improvement programs.
18. Plan to promote the annual technology research and development program.
19. Implement and promote the company's quality/confidentiality/work safety and other strategies.

Job Requirement

• Bachelor Degree preferably in Engineering with semiconductor process or device knowledge
• A minimum of 8 years of relevant experience in technology development, product transfer or process integration related scope
• Good interpersonal, communication and presentation skills and comfortable liaising with Mandarin Speaking Counterparts from Taiwan
• Strong leadership capability and able to drive cross-teams to deliver common goals
• Independent, adaptable and able to thrive in a fast paced and dynamic result driven environment
• Possess strong analytical and planning skills to manage and executive key transfer programs/projects

Business Development Manager

Full-Time | On-Site | Singapore

Join Etavolt, a pioneering deep-tech spinoff from NTU, specializing in solar photovoltaics (PV) circular solutions. We are seeking a passionate Business Development professional to drive growth and champion our innovative offerings, including ηPod (PV panel recycling), ηTune (AI-driven system performance analysis), and ηGen (SaaS for rooftop solar optimization).

Key Responsibilities

• Client Engagement: Identify, qualify, and build relationships with B2B clients such as solar developers, asset owners, EPCs, waste management firms, and sustainability leaders. Understand their challenges and tailor solutions to meet their needs.

• Tailored Sales Strategies: Develop and present compelling pitches that emphasize Etavolt’s value propositions, including cost savings, sustainability benefits, and cutting-edge digital solutions.

• Presentations & Negotiations: Deliver impactful presentations to diverse stakeholders and negotiate terms, including pricing, subscription models, and project scope, to close high-value deals.

• Proposal Collaboration: Work closely with the technical team to craft detailed, customized proposals aligned with client objectives.

• Solution Development: Partner with engineers to adapt intelligent energy management solutions and ensure alignment with client requirements.

• Market Intelligence: Track industry trends, competitor activities, and emerging technologies across the solar circular and sustainability sectors to inform strategy and maintain a competitive edge.

• Industry Representation: Represent Etavolt at industry expos, conferences, and networking events to generate leads and strengthen the company’s reputation.

• Client Relations: Serve as the primary point of contact, addressing client concerns around pricing, project value, and deliverables while ensuring a seamless client experience.

Qualifications

• Educational Background: Bachelor’s degree in Business Administration, Engineering, or a related field.

• Experience:

· 2+ years of experience in business development, sales, or project management in industries such as solar systems, PV software, or IoT platforms.

· Fresh graduates with relevant tech project or startup experience are welcome to apply.

• Technical Knowledge:

· Ability to quickly grasp and adapt to new technologies.

· Familiarity with solar PV technology, PV software platforms, IoT solutions, or AI-driven tools is a strong advantage.

Skills & Competencies

• Exceptional communication, negotiation, and interpersonal skills.

• Proficiency in delivering persuasive presentations and simplifying complex technical concepts for non-technical stakeholders.

• Analytical mindset with expertise in navigating B2B tech sales cycles.

• Strong verbal and written English communication skills, with the ability to present proposals and technical insights fluently.

• Confidence in addressing diverse audiences, from corporate leaders to engineers.

Why Join Us?

At Etavolt, you’ll have the opportunity to work at the forefront of sustainable energy innovation, helping to shape the PV circular economy and driving real-world impact in the fight against climate change. If you’re a motivated professional eager to tackle challenges in renewable energy and sustainability, we’d love to hear from you.

Apply now and be part of Etavolt’s journey to revolutionize the solar industry!

Application Mode

• Apply by Whatsapp +65 85229666

Job Responsibilities:

• Has overall shift responsibilities and is accountable for the smooth running of the restaurant
• Responsible for the profitability of the outlet, staff management, product quality, maintaining excellent customer service standards and execution of promotions in outlet
• Lead and motivate staff in achieving sales targets and customer satisfaction
• Develop and maintain the highest standard of service quality
• Ensure all cost expenses are well managed
• Responsible in recruitment, development and retention of staff in the outlet and take appropriate measures in furtherance of staff stability.
• Involve, prepare pre-service meeting/roll call for staff
• Evaluate the operations and procedures and suggest improvements
• Enforce hygiene regulations and upkeep restaurant cleanliness and hygiene standards
• Responsible for the submission in a timely manner, all reports, schedules etc to the Operations Manager and HQ
• Attend all meetings and training programs when required
• Provide feedback/recommendations on staff schedule, attendance, timeliness, complaints and innovations or any exceptional occurrences
• Ensure reservations are properly taken and tables assigned such that it will not overload individual station of the outlet while still respecting the wishes of the customers
• Overseas posting/attachment may be required

**Variable Bonus, Merit Increment & Promotion, Staff Discount, Variable Incentive, Referral Scheme, Grooming Allowance, Dental Benefits, Insurance, Birthday Vouchers, Festive Gift** (Terms & Conditions apply)

As the Information Technology Security Manager, your primary responsibility is to establish and maintain a robust and comprehensive information security program within the organization. You will oversee all aspects of information security, including strategy development, risk management, incident response, compliance, and technology implementation.

Requirements:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Professional certifications in information security, such as CISSP (Certified Information Systems Security Professional) or CISM (Certified Information Security Manager), are highly desirable.
• Proven experience (typically 8+ years) in information security, with at least 2-3 years in a managerial or leadership role.
• In-depth knowledge of information security principles, practices, and technologies.
• Familiarity with relevant industry standards and regulations (e.g., ISO 27001, GDPR, HIPAA).
• Strong understanding of network security, application security, and cloud security.
• Experience in developing and implementing security policies, procedures, and standards.
• Excellent leadership, communication, and interpersonal skills.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Strong analytical and problem-solving abilities.
• Up-to-date knowledge of emerging security threats and trends.

About Us

Green Link Digital Bank is Singapore’s inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

We are looking for a Relationship Manager to grow our business.

Responsibilities

• Formulate and implement sales strategies to solicit and develop new accounts to expand GLDB’s client base.
• Facilitate new loan and account opening applications, and proactively manage and monitor these accounts to minimise non-performing loans.
• Ensure strict adherence to internal credit and regulatory compliance requirements.
• Ensure and maintain a high standard of AML/KYC/CDD risk assessments for client profiles.
• Prepare credit proposal and propose appropriate credit mitigants for new loan applications.
• Understand customer needs and requirements and collaborate with internal stakeholders to deliver optimal solutions or propose new products.
• Represent Business Unit in ad hoc projects such as new product developments, technical enhancements, industry landscaping to contribute to Bank’s success.
• Stay informed about market trends regulatory developments, and emerging technologies to effectively educate and inform clients.

Requirements

• Relevant Bachelor’s Degree in a reputable institution.
• At least 5 years of relevant experience in Wholesale/Commercial/Enterprise Banking serving wholesale customers.
• Comfortable with outbound acquisition via phone calls to bring in new customers for the bank and to deepen the relationship for existing customers of the Bank.
• Demonstrated records of overachieving sales target under high-pressured working environment whilst balanced with risk awareness and management.
• Highly proficient in in AML, KYC, CDD, creating credit proposals, credit memo writing, and credit structuring.
• Highly self-motivated to deliver work of the highest standard with a strong sense of commitment and accountability.
• Analytical and a problem solver.
• Energetic, customer service oriented.
• Excellent interpersonal and communication skills and a strong team player.

Troubleshooting and resolving any problems with business application software.

Creating and overseeing protocols and procedures for the use of any new software applications.

Training employees on the use of any new software applications and maintaining a good work atmosphere.

Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups

Develop solutions following defined standards and high quality

Creating, executing, and maintaining company database

Troubleshooting and resolving any problems with business application software.

Creating and overseeing protocols and procedures for the use of any new software applications.

Training employees on the use of any new software applications and maintaining a good work atmosphere.

Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups

Develop solutions following defined standards and high quality

Creating, executing, and maintaining company database

Job Description & Requirements

We are looking for a Business Development Manager to build and preserve trusting relationships with our customers, client, suppliers and any other third parties. You are depended to find ways to outperform our competition and maintain our company’s positive image.

To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Ultimately, you’ll maintain strong relationships with our company’s clients to boost our brand and profits in the long-run.

Requirements

Proven experience as a Client Relationship Manager or Business Development Manager for minimun 3 years;

Knowledge of customer relationship management and business development practices;

Experience in sales or customer service is preferred

Problem-solving attitude

Excellent communication skills

Aptitude for fostering positive relationships

Teamwork and leadership skills

Customer-oriented mindset

Willing to travel overseas.

Job description

Responsibilities

• Respond to telephone/online catering sales enquiries
• Build and maintain good client relationship and rapport
• Solicit new corporate clients through cold calling and sales visit
• Assist clients in professional event planning, packaging and menu selection
• Keep abreast of trends and developments in catering industry
• Actively brainstorming of creative ideas in improving catering services to clients
• Account for sales and profitability of event orders and ensure smooth operations of catering functions

Requirements

• Possess O Level / Diploma / Degree in Business, Marketing with at least 5 years of relevant experience in F & B industry will be an advantage
• Able to converse effectively in English and Mandarin to manage Mandarin speaking clients
• Self discplined, proactive and have strong sense of urgency
• Must be self-driven, dynamic, meticulous, creative and sales oriented
• Outgoing personality, highly motivated, independent individual and yet an inclusive team player

Working days: 5 days

Location

• Located in the West (Pandan Loop)

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below.

We regret that only shortlisted candidates will be notified.

Thank you for applying

Job Types: Full-time, Permanent

Responsibilities

• Respond to telephone/online catering sales enquiries
• Build and maintain good client relationship and rapport
• Solicit new corporate clients through cold calling and sales visit
• Assist clients in professional event planning, packaging and menu selection
• Keep abreast of trends and developments in catering industry
• Actively brainstorming of creative ideas in improving catering services to clients
• Account for sales and profitability of event orders and ensure smooth operations of catering functions

Requirements

• Possess O Level / Diploma / Degree in Business, Marketing with at least 5 years of relevant experience in F & B industry will be an advantage
• Able to converse effectively in English and Mandarin to manage Mandarin speaking clients
• Self discplined, proactive and have strong sense of urgency
• Must be self-driven, dynamic, meticulous, creative and sales oriented
• Outgoing personality, highly motivated, independent individual and yet an inclusive team player

Working days: 5 days

Location: Located in the West (Pandan Loop)

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below.

We regret that only shortlisted candidates will be notified.

Thank you for applying.

This Sales Development Manager will work with a motivated and successful team at the forefront of electron microscopy in Asia and around the world! You will find creative ways to deliver business growth for materials science electron microscopy products (TEM, SEM, DualBeam and XPS) in the APJ region. You will work closely with our academic and industrial research customers, to understand their application needs and target new markets, build links with new customers, and increase sales.

Job responsibilities will include:
• Explaining new products, technology, workflows and solutions to customers including in the battery, steel, automotive, and coatings industries, as well as to academic researchers.
• Initiating and driving business development projects to deliver pipeline and bookings growth for electron microscopy and XPS products in the region.
• Establishing and maintaining strong relationships with key customers to better understand how to make them successful, both in academia and industry.
• Market research and analysis, including participating in microscopy societies and conferences, using online tools such as websites, databases and social media, and identifying key opinion leaders
• Delivering pipeline and bookings growth for FIB, SEM, TEM and XPS products in the region
• Event planning and execution including conferences, workshops, trade shows and webinars, and presenting at such events.
• Adapting or translating marketing and presentation materials for local use.
• Training the sales force about new solutions, applications and competitor products.

The ideal candidate would have:
• A university degree or equivalent, preferably a PhD or similar research experience in the field of materials science, metallurgy, electron microscopy, nanotechnology, physics, chemistry, engineering or similar
• Strong understanding of electron microscopy technology and application to Materials Science research, preferably with hands-on experience
• A passion for electron microscopy and materials science
• Be a fast learner willing to tackle new challenges in a sales environment.
• Energy and a “can do” mind-set.
• Excellent communication skills, both verbal and written, including the ability to explain technical concepts and applications clearly to a range of audiences, to gain trust, to influence and persuade others, to present at conferences, and to work well in teams.
• Ability to achieve results and work to agreed timelines.
• Good judgement and decision-making skills.
• Enthusiasm to work within a diverse, cross-functional, international team
• A high level of integrity and a desire to improve customer outcomes
• Willing to travel up to 60%, mainly within the APAC region

Interested applicant please submit your application via

https://jobs.thermofisher.com/global/en/job/R-01295343/Sales-Development-Manager

ST Nowen Engineering Services Pte. Ltd. operates in the construction industry, focusing on general building contracting and wholesale trade.

ST Nowen Engineering Services Pte. Ltd. is seeking a dynamic and result-oriented Business Development Manager to spearhead its growth and expansion initiatives. The ideal candidate will leverage industry knowledge, strong interpersonal skills, and strategic thinking to build and maintain strong client relationships, identify new business opportunities, and drive the company's success.

Key Roles and Responsibilities

1. Business Development:

· Identify, evaluate, and pursue new business opportunities in the construction and wholesale trade.

· Develop and implement strategies to expand the company's market presence and customer base.

2. Client Relationship Management:

· Build and maintain strong relationships with existing and potential clients.

· Act as the primary point of contact for client inquiries, ensuring timely and satisfactory resolutions.

3. Market Analysis:

· Conduct market research to understand industry trends, competitor activities, and client needs.

· Provide insights and recommendations for market entry strategies and product offerings.

4. Proposal Development:

· Prepare and present business proposals, tenders, and sales pitches tailored to client requirements.

· Collaborate with internal teams to ensure alignment on client solutions and proposals.

5. Team Collaboration:

· Work closely with other departments to ensure seamless execution of projects and services.

· Share feedback from clients to help improve products, services, and processes.

6. Sales and Revenue Growth:

· Set and achieve sales targets and key performance indicators (KPIs).

· Monitor performance metrics and prepare regular reports for senior management.

Job Requirements

1. Qualifications:

· Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field.

· Relevant certifications are an advantage.

2. Experience:

· Proven experience as a Business Development Manager or in a similar role, preferably in the construction or wholesale trade industries.

· Strong track record of meeting or exceeding sales targets.

3. Skills:

· Excellent negotiation, presentation, and communication skills.

· Strong analytical and strategic thinking abilities.

· Proficiency in using CRM software, MS Office, and other business tools.

4. Other Requirements:

· Strong understanding of construction materials, tools, equipment, and industry trends.

· Ability to travel as required for client meetings and industry events.

· A proactive attitude with the ability to work independently and in a team environment.

HSO way of working

In fulfilling our roles, we are

• Accountable for our own capabilities and development.
• Focused on delivering results without excuses, and
• Alive to the sensitivities, risk, and impact we have on others and work in a way that helps others do their work effectively.

We are looking for people who

• See beyond self and are impact focused.
• Consider the needs, challenges, and objectives of every person they interact with
• Exhibit positive reinforcement to help others succeed.

About the role

Job Title: Global Network Service Manager

Works closely with and have impact on: All global functions

Reports to: Director, Global Infrastructure & Cybersecurity

Function: Global IT

Work Location/Site: Singapore, Global Headquarters

Role Overview

The individual will be a member of the Global IT Team. The person will be responsible for designing and implementing enterprise network landscapes across Cloud, IT and OT environments. The ideal candidate will have hands-on experience in Azure networking, Fortinet and Cisco products. This role requires a proactive individual who can lead team members and drive network projects to successful completion.

Duties and Responsibilities

Strategic

• Maintain and improve the existing enterprise network infrastructure for Azure Cloud, IT and OT environments at global scale.
• Develop network architecture patterns to ensure highly secure and scalable connectivity across HSO sites and Azure cloud.
• Develop global team of network engineers and mentor them to ensure the delivery of exceptional service.

Operational

• Maintain and operate various networking technologies including:

1. Global networking including SD-WAN, MPLS, VPN, DNS, Radius, etc.
2. Network components such as routers, switches, wireless access points (WAP), SSL VPN.
3. Azure networking solutions, including Azure ExpressRoute, VPN, Firewalls, and Network Security Groups (NSG).
4. Automation experience (Ansible or Terraform).
5. Security products such as firewall, IPS, WAF.

• Hands-on L2/L3 experience to diagnose and resolve complex network problems, including connectivity issues, performance bottlenecks, hardware failures, etc.
• Lead and coordinate incident resolution across different internal and vendor teams.
• Collaborate with cross-functional IT teams to support network-related projects.
• Collaborate with the security team to develop and enforce network and security policies.
• Collaborate in regular security assessments to identify vulnerabilities and ensure compliance with industry standards and regulations (e.g., CIS, NIST, GDPR).
• Develop and maintain network documentation and diagrams.
• Stay updated with the latest networking technologies and best practices.

Requirements

Experience

• Minimum 10 years work experience within network operations with at least 4 years’ experience in enterprise network design including Azure cloud.
• International experience is highly desirable.

Skills/Accreditations

• Passion to work for a growing medical technology organization.
• Understanding of Azure cloud and data centre network architectures, hands-on experience in planning, design & implementation of network architecture.
• Excellent problem-solving, logical thinking skills to isolate and identify potential issues in a complex environment.
• Good communication skills with spoken and written English.
• Experience in leading team members in global settings.
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, teamwork and interpersonal skills including strong persuasive techniques.

Academic Qualifications

• Bachelor's degree in information security, computer science, computer engineering, or IT equivalent.
• Professional level certifications core data centre networking (e.g. Cisco), Firewall (e.g. Fortinet), Cloud Provider. (e.g. Azure) and Automation (e.g. Terraform) are preferred.

Travel requirements

• Occasional travel, approximately 10% to 15% of the time.

*The position title and salary will be based on relevant experience and qualifications.

By submitting your application, you consent to HOYA Group collecting, disclosing, and retaining your personal data for employment assessment and verification purposes.

If you are shortlisted, we will contact you within three weeks of your application. Thank you for your application and understanding.

Outline of Career Trial Objectives

The Sales and Operations Manager plays a pivotal role in driving sales growth, streamlining operations, and enhancing overall business efficiency. This position combines strategic sales planning with operational oversight to achieve company objectives, ensuring that both sales targets and operational standards are met. The role requires strong leadership, effective communication, and problem-solving skills to manage sales teams, optimize workflows, and foster client relationships.

Career Trial Activities Plan

Weeks

Details of Activities / Tasks

Week

1

Orientation with Leadership: Attend introductory meetings with leadership to discuss academy mission, values, growth plans, and competitive positioning.- Team Introductions: Meet with each department (e.g., coaching, customer service,marketing) to understand team roles and inter dependencies.- Role Overview: Review job responsibilities, performance KPIs, and discuss reporting expectations with the director.- Sales & Operations Process Review: Get an overview of both sales cycles (from lead generation to enrollment) and operational cycles (from scheduling to customer service).

Week

2

Program Review: Study program offerings (e.g., beginner, intermediate, advanced levels,private vs. group classes), fee structures, and add-on services (e.g., personal coaching).- Coaching Team Insights: Sit in on sessions with the coaching staff to learn about teaching techniques, training plans, and skill progression.- Client Experience Observation: Observe classes to understand the client journey and see programs in action.- Competitor Analysis: Analyze competitors offerings, pricing, and market positioning to articulate the academy unique advantages.

Week

3

Sales Training - Basic: Introduction to sales fundamentals, focusing on prospecting, qualifying leads, and handling initial inquiries. -CRM System Introduction: Start training on the academy’s CRM software, focusing on data entry, lead tracking, and follow-up management. Sales Scripts: Review and practice using sales scripts to address frequently asked questions and present academy programs effectively. Lead Generation Overview: Get an introduction to lead sources and review strategies for converting inquiries into trial bookings.

Week

4

Scheduling & Booking: Learn the end-to-end booking process, from initial inquiry to scheduling classes and confirming attendance. Court & Resource Management: Review the process of managing court bookings, resource allocation, and ensuring optimal usage. Daily Workflow Shadowing: Shadow operations team members to understand client check- ins, payments, class transitions, and feedback collection. Operational Challenges: Identify initial bottlenecks or challenges in the workflow to start thinking about improvement areas.

Week

5

Customer Persona Training: Understand key customer profiles and how to personalize sales approaches to fit each persona.Active Listening and Communication: Participate in training on listening skills, empathy, and positive communication.Role-Playing Exercises: Engage in role-playing to practice conversations with potential and existing clients.Client Feedback Analysis: Review previous client feedback and learn how to address concern and provide personalized solutions.

Week

6

Scheduling Software Training: Gain hands-on training with the academy scheduling software, focusing on class schedules, court assignments, and equipment allocation.-Coaching Resource Coordination: Start coordinating coach schedules, ensuring that all classes are adequately staffed.Resource Planning for Events: Assist in planning resources for special events or tournaments hosted by the academy.- **Problem-Solving Exercises**: Simulate scenarios involving scheduling conflicts, no-shows, or overbooking to develop quick solutions.

Week

7

Advanced Sales Training: Focus on objection-handling, urgency creation, and closing techniques for different client profiles. -Shadow Senior Sales: Work alongside senior sales team members to observe high-stakes client interactions. Mock Sales Pitches: Conduct mock pitches with the team to practice conversion techniques. Follow-Up Strategy Development: Develop personalized follow-up strategies based on client interaction outcomes, setting reminders in the CRM.

Week

8

Promotion Planning: Collaborate with the marketing team on upcoming promotions (e.g., free trial sessions, family packages) and understand the campaign lifecycle. Social Media Insights: Participate in an overview of the academy’s social media strategy, focusing on key platforms and audience engagement. Digital Marketing Basics: Learn the fundamentals of digital marketing and how to monitor campaign results. Campaign Analysis: Review previous campaigns to identify what worked, what didn’t, and how to improve future promotions.

Week

9

Sales Plan Development: Create a monthly sales plan, including targets for new client acquisition, upselling current clients, and client retention strategies. Pipeline Management: Establish a lead pipeline in the CRM and set weekly conversion goals. Sales Metrics and KPI Tracking: Review KPIs with the director and set up a dashboard to track performance against goals. Quarterly Strategy Review: Plan a strategy meeting to discuss quarterly goals, challenges, and adjustments.

Week

10

Bottleneck Analysis: Conduct a thorough review of operational bottlenecks and prioritize areas for improvement. Efficiency Improvement Proposals: Present proposals to streamline scheduling, registration, and resource allocation. Feedback Loop: Set up a feedback loop with coaches, clients, and staff to continuously improve service delivery. Checklist Creation: Create standard operating procedure (SOP) checklists to ensure consistency in daily operations.

Week

11

Retention Analysis: Analyze client data to identify retention trends, key retention drivers, and common reasons for drop-offs. Post-Session Follow-Ups: Implement follow-ups after initial sessions to gather feedback and encourage rebooking. Retention Strategy Development: Develop a strategy for offering loyalty programs, personalized packages, or family membership options. Quality Control Checks: Set up regular quality control measures to ensure client satisfaction with service and program quality.

Week

12

Self-Evaluation: Conduct a self-assessment to identify strengths, challenges, and areas for growth. Director Review: Meet with the director to review performance, achievements, and areas for improvement. Goal Setting for Next Quarter: Establish key sales and operational targets for the next quarter based on current performance. -Roadmap Creation: Create a roadmap that outlines goals, strategies, and a timeline for the next 6 months, including any identified professional development needs.

Job Responsibilities

• Loyalty - Steer and manage the strategic and operational functions of the PLC VIP Program. Lead the optimisation of campaigns in order to maximize acquisition of new VIP customers and retention of existing customers.
• Partnerships (as an extension of Loyalty) - Engage and maintain collaborations with partners (subsidiaries, shopping malls and potential partners) to enhance our customers’ experience with PLC and to place PLC at the top of the minds of the pets community.
• Events (as extension of CRM) - Participate in pets related events, ensure these events are operated smoothly and event objectives are met.
• Public Relations - Work with PR agency to ensure appropriate response to customer feedback on social channels & forums as well as press queries
• CSR - Facilitate requests for donations and support from various communities, and ensure Pet Lovers Foundation funds are properly managed and maintained.

Job Requirements

• Degree in Marketing, PR or equivalent
• Minimum 7 years of relevant experience in Loyalty or CRM, partnership, events and CSR management.
• Experience of working in retail environment and in CRM
• Highly motivated and approachable, with excellent communication skills.
• Ability to work in a fast paced, dynamic and challenging work environment.

Interested candidate, you may apply via our career website: https://plc.applyourjobs.com.

Only shortlisted candidates will be notified.

Job Title: Catering Sales Manager (ID7059)
Location: Clementi
Working Hour: Mon to Fri, 9am-6.30pm
Basic Salary: $5000-$6000 (not including comm)
*Benefits: AL 12days, Performance Bonus (Jan and July)

Job Description
• Respond to telephone/online catering sales enquiries.
• Build and maintain good client relationship and rapport.
• Solicit new corporate clients through cold calling and sales visit.
• Assist clients in professional event planning, packaging, and menu selection.
• Keep abreast of trends and developments in catering industry.
• Actively brainstorming of creative ideas in improving catering services to clients
• Account for sales and profitability of event orders and ensure smooth operations of catering functions.

Requirement:
• Possess O Level / Diploma / Degree in Business, Marketing
• Min 5 years of relevant experience in F & B industry.
• Able to converse effectively in English and Mandarin to manage Mandarin speaking clients.
• Self-discipline, proactive and have strong sense of urgency.
• Must be self-driven, dynamic, meticulous, creative and sales oriented.
• Outgoing personality, highly motivated, independent individual and yet an inclusive team player

Job Description

Main Responsibilities

-Report to the Kitchen Leader

-Assist the Kitchen staff to do basic food preparation

-Ensure the Kitchen section have everything they need and be responsible for cleaning the kitchen

-Assist in managing cleanliness and hygiene of the kitchen area

-Use initiative and work in a team

-Ensure hygiene and safety standards are strictly adhered to

-Adhere to company’s standard operating procedures

-Any other appropriate duties and responsibilities as assigned

Requirements

-Minimum 1 year of experience as Kitchen Crew

-Strict sense of hygiene and safety standards

-Able to carry out tasks quickly and competently

-Able to follow instructions

Job Description

Main Responsibilities

-Report to the Kitchen Leader

-Assist the Kitchen staff to do basic food preparation

-Ensure the Kitchen section have everything they need and be responsible for cleaning the kitchen

-Assist in managing cleanliness and hygiene of the kitchen area

-Use initiative and work in a team

-Ensure hygiene and safety standards are strictly adhered to

-Adhere to company’s standard operating procedures

-Any other appropriate duties and responsibilities as assigned

Requirements

-Minimum 1 year of experience as Kitchen Crew

-Strict sense of hygiene and safety standards

-Able to carry out tasks quickly and competently

-Able to follow instructions

Job Title: Assistant Sales Manager (Catering) (ID7058)
Location: Clementi
Working Hour: Mon to Fri, 9am-6.30pm
Basic Salary: $3500-$4500
*Benefits: AL 12days, Performance Bonus (Jan and July)

Job Description
• Respond to telephone/online catering sales enquiries.
• Build and maintain good client relationship and rapport.
• Solicit new corporate clients through cold calling and sales visit.
• Assist clients in professional event planning, packaging, and menu selection.
• Keep abreast of trends and developments in catering industry.
• Actively brainstorming of creative ideas in improving catering services to clients
• Account for sales and profitability of event orders and ensure smooth operations of catering functions.

Requirement:
• Possess O Level / Diploma / Degree in Business, Marketing
• Min 5 years of relevant experience in Hotel or Catering industry.
• Able to converse effectively in English and Mandarin to manage Mandarin speaking clients.
• Self-discipline, proactive and have strong sense of urgency.
• Must be self-driven, dynamic, meticulous, creative and sales oriented.
• Outgoing personality, highly motivated, independent individual and yet an inclusive team player

Job Description

Main Responsibilities

-Report to the Kitchen Leader

-Assist the Kitchen staff to do basic food preparation

-Ensure the Kitchen section have everything they need and be responsible for cleaning the kitchen

-Assist in managing cleanliness and hygiene of the kitchen area

-Use initiative and work in a team

-Ensure hygiene and safety standards are strictly adhered to

-Adhere to company’s standard operating procedures

-Any other appropriate duties and responsibilities as assigned

Requirements

-Minimum 1 year of experience as Kitchen Crew

-Strict sense of hygiene and safety standards

-Able to carry out tasks quickly and competently

-Able to follow instructions

Job Description

Main Responsibilities

-Report to the Kitchen Leader

-Assist the Kitchen staff to do basic food preparation

-Ensure the Kitchen section have everything they need and be responsible for cleaning the kitchen

-Assist in managing cleanliness and hygiene of the kitchen area

-Use initiative and work in a team

-Ensure hygiene and safety standards are strictly adhered to

-Adhere to company’s standard operating procedures

-Any other appropriate duties and responsibilities as assigned

Requirements

-Minimum 1 year of experience as Kitchen Crew

-Strict sense of hygiene and safety standards

-Able to carry out tasks quickly and competently

-Able to follow instructions