We are looking for a capable candidate to oversee a New Generation hawker Center’s operations. The candidate is expected to execute excellent F&B establishment dining experience to customers while managing the given resources efficiently. He/she is to execute our company’s policy and will be an important piece during this expansion period.

Join us, if you think you have what it takes!

Expected Job Responsibilities:

• Management of one Hawker Center
• Provide excellent dining satisfaction to all the diners and tenants
• Managing and liaising with stall tenants on policy issues
• Enforcement of company policies
• Lead and motivate a team of floor staff
• Monitoring 3rd parties cleaning contractors
• Conduct daily Inspection and monitor improvement work
• Conduct proper maintenance on establishment’s M&E provision

What it takes:

• Able to converse in Mandarin and English to liaise with Mandarin speaking counterparts
• A strong and firm leader
• A hands on person
• Hard working and a team player
• At least 3 years relevant experience
• 5.5 days work week

We regret that only shortlisted candidates will be notified. Thank you.

Benefits:

• Additional leave
• Dental insurance
• Employee discount
• Gym membership
• Parental leave
• Professional development

Supplemental pay types:

• Performance bonus

The Manager, Training & Projects will oversee the design, delivery, and evaluation of training programs for ambulance personnel, ensuring compliance with industry standards and regulatory requirements. Reporting to the General Manager, Ambulance Services, this role is instrumental in driving operational excellence through effective training and skills development. The incumbent will also be required to provide operational support as a paramedic during manpower shortages and assist in event management when necessary.

Key Responsibilities

Certification Management and Compliance

• Obtain and maintain certifications such as WSQ (Advanced Certificate in Learning & Performance, Advanced Certificate in Training & Assessment) and SRFAC certifications.
• Ensure all training programmes comply with organisational and regulatory standards.
• Monitor the validity of certifications for participants and arrange for renewals or recertification as required.

Course Design, Training Effectiveness and Reporting

• Develop comprehensive course syllabi and outlines tailored to meet organizational needs and industry best practices.
• Update and enhance course materials to reflect current standards and emerging trends.
• Compile and analyze training outcomes and attendance data to evaluate program effectiveness ; Provide detailed reports to management, highlighting key performance indicators and areas for improvement.
• Manage participant records, verify attendance, and maintain accurate training documentation.
• Ensure compliance with data management and confidentiality policies.

Training Logistics Management, Course Facilitation and Delivery

• Coordinate logistics for training sessions, including room preparation, procurement of materials, and availability of equipment specific to each course.
• Conduct and oversee delivery of the following courses and training programs:
• Basic Cardiac Life Support + AED (BCLS+AED)
• Standard First Aid
• Advanced Cardiac Life Support (ACLS) (review sessions)
• Emergency Medical Technician (review sessions)
• UPEC-ITE Paramedic Conversion (review sessions)
• Sports First Aid
• Skill refreshers
• Other relevant ambulance department courses or training

Equipment and Material Maintenance

• Ensure proper maintenance of training equipment and timely replenishment of consumables.
• Conduct regular inspections to ensure readiness for training sessions.

Audit Peparation and Collaboration

• Lead preparations for internal and external audits, ensuring training documentation meets required standards.
• Work closely with department heads to identify and address specific training needs.

Operational and Event Support

• Serve as a backup paramedic during extenuating circumstances such as manpower shortages, providing operational support when required.
• Assist in the planning and execution of events as needed to ensure seamless delivery.
• Provide leadership to the Learning and Development team, ensuring alignment with organisational objectives and HR strategies.
• Collaborate with senior management to continuously improve employee engagement and development frameworks.
• Monitor and report on the effectiveness of programmes and initiatives, utilizing metrics to drive decision-making.

Requirements

Qualifications

• WSQ Advanced Certificate in Learning & Performance (ACLP) and Advanced Certificate in Training & Assessment (ACTA).
• Relevant SRFAC certifications (e.g., BCLS+AED, ACLS, First Aid).
• Bachelor’s degree in a relevant field (e.g., Education, Nursing, Healthcare Management, or equivalent) is preferred.

Technical Skills

• Expertise in developing and delivering emergency medical training programs.
• Proficiency in operating and maintaining training equipment used in healthcare and ambulance services.
• Familiarity with audit standards and compliance requirements in the medical training sector.

Leadership and Interpersonal Skills

• Strong ability to engage and manage diverse groups of participants.
• Effective communication skills to convey complex concepts in an accessible manner.

Analytical and Organizational Skills

• Ability to evaluate training program effectiveness through data analysis and reporting.
• Strong organizational skills to manage multiple training programs and logistics simultaneously.

Adaptability and Innovation

• Flexibility to adapt training content to evolving industry requirements.
• Creative problem-solving skills to address challenges in training delivery and program design.

Operational Readiness

• Capability to step into operational roles, such as paramedic support, during manpower crunches.
• Willingness to contribute to event management to support organizational objectives

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

JOB SUMMARY

• To manage Branch operational risk and ensure controls are in place
• To comply with the processes on cash handling and branch operations as per Branch Operations Manual
• Assist the BOCEM on the day to day running of branch operations
• To resolve client complaints/feedbacks/issues and manage clients service expectations
• Support the branch in achieving its business objectives within regulations and guideline of external regulatory bodies and the bank
• Activate, educate & direct clients to utilise digital/self- service terminal (SST) channels
• Generate new sales opportunities through referral (excluding insurance and investment)
• To be proactive in improving workflows / internal processes in branch

RESPONSIBILITIES

Branch Operations

• Granting transaction approval and overrides for all CER/ Senior CER within delegation limit
• Checking and approval of Application / Service Request documentations for all products / services.
• Collection of cheques from Quick Cheque Deposit box & batch for processing under dual control
• Review of all Daily/Monthly Reports via Report-to-Web (except GL Reports to be reviewed by BOSM)
• To scrutinize reports/schedules for unusual entries which may require further investigations / Escalations if required
• To raise any Suspicious Transaction Report (STR) if necessary
• Review of Daily Transaction Vouchers
• Stock Control – Custodian for Cashier’s Orders, Savings Passbooks, MLI Cards, Captured MLI/Credit Cards, Cheque Books and any others pending clients’ collection.
• Ensure all Drafts application, Telegraphic Transfer applications, standing instruction, GIRO, Payplus, Clients’ Requests are scanned / batched with appropriate authorization to relevant departments for processing on time
• Collate data/information related to branch reporting.- Accurate & Timely Submission
• Reporting of Daily, Weekly and Monthly Returns where applicable
• Reporting of any other Ad hoc information required from time to time
• Assist in answering phones, general enquiries and investigations.
• Branch Cash Operations In absence of BOCEM, CEOM to assume role of Cash Officer (Keyholder / Safe Combination Holder where applicable).
• To execute controls on cash within the present guidelines of the Bank

Limits Management

• Ensure the overall cash is within the Branch Cash Holding limits (end of day Branch limits)
• Ensure all Client Experience Representative (CER)/ Senior Client Experience Representative (CER) do not exceed intra-day limit /end of day cash limit
• Maintenance of Cash position in all auxiliary Services – ATM/CDM
• Escalate in the event of breaching branch cash holding limits to Branch Manager. Inform also via email the Head, Branch Operations and provide reasons / justifications on the breach
• Raise RMS for change of transaction limits when necessary (e.g. upgrade from CL5 to CL4)

Approvals, Controls & Reconciliations

• Ensure dual control operation of the Cash Vault/ATM/CDM
• Granting transaction approval and overrides for all CER/ Senior CER within delegation limit
• Approve movement of cash to and from vault with Senior CER under dual control and confirm denomination and value input in eBranch System
• Approve cash indent and return to MAS/Battery Road Branch via CISCO
• Perform Surprise Cash Checks at a pre-determined frequency
• Daily reconciliation of physical cash in Vault/ATM/CDM with - Senior CER under dual control
• Perform daily checks (random sample of 5% or 5, whichever is lower) on signature verification, transaction validation and technical details for each CER/ Senior CER’s Debit transactions within the CER/ Senior CER’s limit and sign off on the vouchers as evidence of checks.
• All staff to refer to Cash Operations Manual in Knowledge One for full details

Management of Service Delivery

• Ensure clients are being served within stipulated standard (refer to scorecard)
• Assist clients in queries; handling feedbacks, complaints that are escalated by CER/Sales staff which includes escalated exceptional investigations and queries and liaising with other functions/department

Referrals

• Generate new sales opportunities by proactively referring client with banking needs to respective Sales Staff for cross-selling & upselling, (except insurance and investment)
• To activate, educate & direct clients to utilise digital/self service terminal (SST) channels

Compliance / Operational Risk

• Dual Control to be observed at all times
• To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Line Manager & Transaction Monitoring Unit.
• Ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities, including controls relating to Guidelines on Fair Dealing and Treating Clients Fairly outcomes

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

• Client Network
• Branch Manager
• Branch Staff
• Branch Central Team

Our Ideal Candidate

• Diploma or Degree holder
• Good verbal and written communication skills
• 2 years of relationship service management experience in retail banking

Role Specific Technical Competencies

• Cash Handling
• Customer service
• Written and verbal communication
• Attention to details
• Microsoft office skills- Outlook, Excel, Word

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

JOB SUMMARY

• To manage Branch operational risk and ensure controls are in place
• To comply with the processes on cash handling and branch operations as per Branch Operations Manual
• Assist the BOCEM on the day to day running of branch operations
• To resolve client complaints/feedbacks/issues and manage clients service expectations
• Support the branch in achieving its business objectives within regulations and guideline of external regulatory bodies and the bank
• Activate, educate & direct clients to utilise digital/self- service terminal (SST) channels
• Generate new sales opportunities through referral (excluding insurance and investment)
• To be proactive in improving workflows / internal processes in branch

RESPONSIBILITIES

Branch Operations

• Granting transaction approval and overrides for all CER/ Senior CER within delegation limit
• Checking and approval of Application / Service Request documentations for all products / services.
• Collection of cheques from Quick Cheque Deposit box & batch for processing under dual control
• Review of all Daily/Monthly Reports via Report-to-Web (except GL Reports to be reviewed by BOSM)
• To scrutinize reports/schedules for unusual entries which may require further investigations / Escalations if required
• To raise any Suspicious Transaction Report (STR) if necessary
• Review of Daily Transaction Vouchers
• Stock Control – Custodian for Cashier’s Orders, Savings Passbooks, MLI Cards, Captured MLI/Credit Cards, Cheque Books and any others pending clients’ collection.
• Ensure all Drafts application, Telegraphic Transfer applications, standing instruction, GIRO, Payplus, Clients’ Requests are scanned / batched with appropriate authorization to relevant departments for processing on time
• Collate data/information related to branch reporting.- Accurate & Timely Submission
• Reporting of Daily, Weekly and Monthly Returns where applicable
• Reporting of any other Ad hoc information required from time to time
• Assist in answering phones, general enquiries and investigations.
• Branch Cash Operations In absence of BOCEM, CEOM to assume role of Cash Officer (Keyholder / Safe Combination Holder where applicable).
• To execute controls on cash within the present guidelines of the Bank

Limits Management

• Ensure the overall cash is within the Branch Cash Holding limits (end of day Branch limits)
• Ensure all Client Experience Representative (CER)/ Senior Client Experience Representative (CER) do not exceed intra-day limit /end of day cash limit
• Maintenance of Cash position in all auxiliary Services – ATM/CDM
• Escalate in the event of breaching branch cash holding limits to Branch Manager. Inform also via email the Head, Branch Operations and provide reasons / justifications on the breach
• Raise RMS for change of transaction limits when necessary (e.g. upgrade from CL5 to CL4)

Approvals, Controls & Reconciliations

• Ensure dual control operation of the Cash Vault/ATM/CDM
• Granting transaction approval and overrides for all CER/ Senior CER within delegation limit
• Approve movement of cash to and from vault with Senior CER under dual control and confirm denomination and value input in eBranch System
• Approve cash indent and return to MAS/Battery Road Branch via CISCO
• Perform Surprise Cash Checks at a pre-determined frequency
• Daily reconciliation of physical cash in Vault/ATM/CDM with - Senior CER under dual control
• Perform daily checks (random sample of 5% or 5, whichever is lower) on signature verification, transaction validation and technical details for each CER/ Senior CER’s Debit transactions within the CER/ Senior CER’s limit and sign off on the vouchers as evidence of checks.
• All staff to refer to Cash Operations Manual in Knowledge One for full details

Management of Service Delivery

• Ensure clients are being served within stipulated standard (refer to scorecard)
• Assist clients in queries; handling feedbacks, complaints that are escalated by CER/Sales staff which includes escalated exceptional investigations and queries and liaising with other functions/department

Referrals

• Generate new sales opportunities by proactively referring client with banking needs to respective Sales Staff for cross-selling & upselling, (except insurance and investment)
• To activate, educate & direct clients to utilise digital/self service terminal (SST) channels

Compliance / Operational Risk

• Dual Control to be observed at all times
• To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Line Manager & Transaction Monitoring Unit.
• Ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities, including controls relating to Guidelines on Fair Dealing and Treating Clients Fairly outcomes

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

• Client Network
• Branch Manager
• Branch Staff
• Branch Central Team

Our Ideal Candidate

• Diploma or Degree holder
• Good verbal and written communication skills
• 2 years of relationship service management experience in retail banking

Role Specific Technical Competencies

• Cash Handling
• Customer service
• Written and verbal communication
• Attention to details
• Microsoft office skills- Outlook, Excel, Word

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Exciting news! We are on a growing journey and building a stellar team!

Do you have a flair for fashion and a knack for brand storytelling? If you're passionate about shoes and have a keen eye for brand and market trends, we want you to help us put our best foot forward!

Why should you be part of Sunnystep’s success?

Sunnystep is a science-led footwear company that aims to help people move well so they can live well. We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We combine science, sustainability and style. Our shoes are engineered to minimize stress on the feet and maximize comfort, perfect for work, casual and travel for men and women, at all ages.

As a Brand Marketing Specialist / Manager, you will be responsible for developing and executing the brand strategy for our footwear products. This role requires a dynamic and creative professional with a deep understanding of brand positioning, market trends, and consumer behavior.

Other responsibilities include -

• Define and maintain the brand’s vision, values, and positioning in the market by developing and implementing comprehensive brand strategies that align with company objectives and market opportunities.
• Collaborate with the product development team to ensure new products align with brand strategy and meet consumer needs.
• Plan, execute, and manage marketing campaigns across various channels (digital, social media, print, in-store) to build brand awareness and drive sales.
• Work with creative teams to develop compelling marketing materials and advertising.
• Identify and establish strategic partnerships and collaborations to enhance brand visibility and credibility.
• Manage relationships with influencers, brand ambassadors, and external agencies.
• Develop and manage the brand’s marketing budget, ensuring effective allocation of resources to achieve objectives.
• Track and report on campaign performance and ROI.
• Conduct market research to identify consumer needs, preferences, and trends.

You MUST be or have –

• A deep understanding of brand strategy and consumer insights
• At least 5 years of experience in brand management, preferably within the retail or footwear industry
• A self-starter
• A start-up / growth scale-up mindset, flexible, and open to adapt to changing requirements when needed
• Creative thinker with a passion for brand storytelling.
• Passionate about consumer products that impact people’s lives
• Able to work under stress and thrive in a fast-paced environment
• Exceptional communication skills

Headquartered in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.

We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align to your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Hiring Team – [email protected].

Responsibilities:

• Manage and supervise a team in the operations department.
• Ensure seamless daily operations for air and sea freight shipments.
• Address challenges and resolve issues related to operations.
• Uphold discipline and professionalism within the department.

Requirements:

• Lead, manage and supervise staff
• Degree in Supply Chain/Logistics or Business or related field.
• At least 2 years of working experience in a similar industry.
• Profound expertise in ocean and air freight industry.
• Strong knowledge of Customs regulations, airline protocols, and shipping line procedures.
• Proficient in using MS Office Applications.
• Good in presentation and negotiation skills.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R23117344

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

The Service Project Delivery Manager is responsible for the successful planning, execution, and completion of technology projects within the organization, specifically focusing on areas like BMC Control-M (will be a plus) , AWS cloud services, Windows and VMS operating systems, and security implementations. This role requires a strong understanding of IT infrastructure, project management methodologies, and a proven track record of delivering projects on time and within budget.

Responsibilities:

• Project Planning & Initiation:
  • Define project scope, objectives, and deliverables in collaboration with stakeholders.
  • Develop detailed project plans, including timelines, resources, and budgets.
  • Identify and document project risks and mitigation strategies.
  • Secure necessary approvals and resources for project execution.
  • Establish clear communication channels and reporting mechanisms.
• Project Execution & Control:
  • Manage day-to-day operational aspects of projects, ensuring adherence to the plan.
  • Coordinate and lead project teams, assigning tasks and responsibilities.
  • Track project progress, identify potential roadblocks, and implement corrective actions.
  • Manage project risks and issues, escalating when necessary.
  • Ensure quality control throughout the project lifecycle.
• Project Closure:
  • Formalize project completion, including documentation and sign-off.
  • Conduct post-project reviews to identify lessons learned and areas for improvement.
  • Transition project deliverables to operational teams.
• Stakeholder Management:
  • Effectively communicate project status, risks, and issues to stakeholders.
  • Manage stakeholder expectations and ensure alignment with project objectives.
  • Build and maintain strong relationships with internal and external stakeholders.
• Technical Expertise:
  • Maintain a strong understanding of relevant technologies, including BMC Control-M, AWS cloud services, Windows and VMS operating systems, and security best practices.
  • Provide technical guidance and support to project teams.
  • Stay abreast of industry trends and emerging technologies.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 6-8 years of experience in IT project management, with a proven track record of successful project delivery and Day 2 Services Delivery.
• Strong understanding of project management methodologies (e.g. PMP)
• Experience AWS cloud services, Windows, VMS operating systems, and security technologies. BMC Control M experience is a plus.
• Excellent communication, interpersonal, and leadership skills.
• Strong analytical and problem-solving abilities.
• PMP or PRINCE2 certification is a plus.

Key Skills:

• Project planning and execution
• Risk management
• Stakeholder management
• Communication and presentation skills
• Problem-solving and decision-making
• Technical proficiency in relevant technologies
• Teamwork and collaboration

Job Description

• To manage the 24-hour call centre with the assistance of the call centre executives and be contactable in case of urgent situations.
• Lead, manage, and motivate a team of call centre staff to achieve high levels of customer satisfaction, productivity, and performance
• Provide ongoing coaching, feedback, and performance reviews to ensure that all staff meet or exceed service standards and take disciplinary action if required
• Deal with escalated customer complaints, technical inquiries, and complex issues that staff are unable to resolve.
• Monitor call volume, response times, and service quality to meet established KPI
• Develop/amend and implement procedures for handling different types of customer inquiries, including emergency calls, service requests, and product questions
• Ensure proper call documentation and follow-up processes are followed to track issues and resolutions.
• Track and analyze key performance metrics, including call volume, response time, issue resolution rates, and customer satisfaction scores.
• Prepare and present regular reports on call centre performance to section heads & senior management.
• Develop action plans to improve performance based on data analysis, customer feedback, and team performance reviews
• Work closely with the technical support and service teams to ensure customer issues are resolved quickly and effectively.
• Communicate company updates, policy changes, and product/service information to the team.
• Foster a collaborative environment within the call centre and with other departments to ensure seamless operations.
• Identify areas where team members may need additional training or development and coordinate with the relevant sections.
• Ensure all agents are up to date on product knowledge, safety standards, and customer service techniques.
• Continuously improve training materials and processes to adapt to new challenges and technologies in the elevator industry.
• Liase with store personnel for issuance of spare parts
• Ensure emergency stocks at call centre and troubleshooting tools are accounted for and levels are sufficiently maintained
• Perform any other duties and tasks that may be assigned from time to time to support the company’s goals and business needs. This may include, but is not limited to, assisting with special projects, contributing to team initiatives, or supporting other departments as required.

Job Requirement

• Degree in business administration, communications, or a related field is preferred
• Call-centre management experience is required
• Must be conversant in English and a 2nd language
• Excellent telephony skills with a strong customer focus
• Fast learner (especially for service routes and SAP)
• Ability to work well in teams
• Leadership skills and the ability to motivate and develop staff
• Able to maintain composure while under pressure
• Ability to multi-task
• Able to commence within short notice

ABOUT THE ROLE

As a Product and Operations Manager, you will be responsible for the installation, maintenance, and troubleshooting of LED lighting systems. Your role involves working with various LED technologies, ensuring optimal performance, and provide technical support. This position requires a combination of technical expertise, problem-solving skills, and a commitment to deliver high-quality LED solutions. You would also be responsible for the selection of suitable LED products, and vendors for various projects.

RESPONSIBILITIES

1. Installation and Configuration: Install and set up LED lighting systems in accordance with specifications and industry standards.
   Configure LED controllers, drivers, and associated components to ensure seamless functionality.
2. Maintenance and Upkeep: Conduct routine inspections and assign technician maintenance of installed LED systems to identify and address any issues promptly.
   Replace faulty components and perform upgrades to enhance system performance.
3. Programming and Tuning: Program LED controllers and drivers to achieve desired lighting effects and meet customer requirements.
   Fine-tune LED systems for optimal brightness, colour accuracy, and energy efficiency.
4. Troubleshooting: Diagnose and troubleshoot technical issues with LED installations.
   Collaborate with cross-functional teams to identify and implement effective solutions.
5. Quality Assurance: Ensure that all LED installations meet quality standards and comply with safety regulations.
   Conduct testing and validation procedures to guarantee the reliability of LED systems.
6. Customer Support: Provide technical support to customers and address inquiries related to LED systems.
   Offer guidance on best practices for optimal system performance.
7. Understanding NovaStar system, ColorLite & Huidu system. Maintain cloud technologies Vnnox and Colorlight for LED content management.
8. LED Project planning and assign resource allocation to execute the project.
9. Laise with Vendor on the LED specification and delivery.
10. Onsite LED survey, LED design, specification and measurement.
11. Provide LED recommendations to customers and sales
12. Support sales in the quotation and tender bidding.

REQUIREMENTS

● Diploma or Degree in Electrical Engineering, Electronics, Mechatronics, or related field

● 2-5 years working with LED systems (Installation, Maintenance, Troubleshooting)

● Familiar with LED technologies like NovaStar, ColorLite, Huidu, Colorlight and Vnnox

● Experience in project planning, resource allocation, and working with various vendors

● Strong technical expertise in LED systems, programming and tuning controllers

● Knowledge of quality assurance and safety regulations for LED installations

● Customer support and communication skills

● Project management capabilities and willingness to travel for site visits and review installations by technicians

● Strong problem-solving skills and ability to work independently

• Become a product ambassador, presenting and proposing our offerings to ship owners, managers, operators, and other clients across domestic and international markets.
• Uncover and cultivate promising new business opportunities, expanding our reach and success.
• Leverage your network to connect with potential clients, building strong relationships for long-term partnerships.
• Nurture and maintain strong, ongoing relationships with existing client accounts, ensuring their needs are consistently met while fostering long-term partnerships for mutual growth and success.
• Be the point of contact for customer inquiries, crafting quotes and overseeing the entire sales journey, from pre-sale to post-sale support.
• Grow the sales team to unlock new avenues for the company.
• Stay at the forefront of the industry by actively participating in events and networking sessions.

Requirements:

• Minimum of 2 years of marine industry sales experience in Singapore.
• Demonstrate exceptional English language skills, along with presentation and communication prowess.
• Thrive in a self-starting environment, driven by results.
• Experience with SAP and CRM tool knowledge considered a valuable asset.
• Maintain composure under pressure while delivering outstanding customer service.

Job Description:

Responsible for the business development in the region

• Establish and maintain a stable, long-term, customer-focused network for business development, involving all relevant stakeholders

• Identify new potential opportunities in the Asian region and subsequently follow and mature them into planning relevant campaigns

Requirements:

• Completed degree in economics, engineering or comparable.

• Experience in working in multiple disciplinary teams in a complex business environment.

• Program and/or Project management experience appreciated.

• Extensive knowledge of customer relationship management and team leadership

• Strong will to close customer contracts.

Position Summary:

We are seeking a highly qualified candidate with proven experience in the finance, healthcare, and public sectors. Your expertise in presales, client delivery, and achieving successful outcomes will be critical to our team's success. Ideally you will have 15+ years of experience in Presales, consulting, and Business Development.

You will excel in conducting presales assessments of key client processes, effectively documenting “as-is” and “to-be” workflows. Your ability to design and present integrated automation solutions to potential and existing clients will set you apart. Additionally, you will play a vital role in identifying process gaps and addressing missing scenarios during the presales phase. Strong forecasting skills will further enhance your capabilities in this position.

Once our proposals are accepted, you will take charge of their implementation. This includes meticulous effort and resource planning, proactive management of risks and issues, accurate project progress reporting, and effective escalation management. Your skill in tracking project actuals against the budget, analyzing variances, and providing necessary mitigations will be crucial to the success of our projects and programs. Building and maintaining strong relationships with clients’ post-implementation will be essential for expanding our local business.

Regular engagement will ensure that Cognizant remains a relevant and valued partner within the client landscape, with your performance measured by key performance indicators (KPIs). Join us in making a meaningful impact!

Key tasks and responsibilities

• Identify new opportunities to automate processes and integrate systems.
• Identify gaps and improvements to current internal processes and documentation and delivered a transformation action plan and continuous improvement strategy.
• Defining project objectives, project scope, roles & responsibilities.
• Defining resource requirements and managing resource availability & allocation – both internal and third party.
• Outlining a budget based on requirements and tracking costs to deliver project on budget.
• Preparing a detailed project plan to schedule key project milestones, workstreams & activities.
• Ability to ensure the correct mix of project resources are available to maximise the chances of project success.
• Managing delivery of the project according to “the plan” and highlight and manage potential deviations.
• Tracking project and providing regular reports on project status to project team and key stakeholders.
• Managing and adjusting for any changes in project scope, schedule and / or budget.
• Identifying and mitigating potential risks.
• Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.
• Establishing meaningful long term client relationships, providing updates to clients in the field of automation.
• Keep up to date on emerging technologies and ensuring that the value propositions are clearly communicated to prospective and existing clients.
• Ensuring CTS team members comply with client policies re data security, privacy, onsite working policies.
• Use of internal CTS system to ensure correct resource assignment and project allocation.
• Review and provide input to billing.

Mandatory Skills:

• Experience as a program/project manager in the enterprise automation space preferred (RPA, Low code / No code)
• Ability to identify new opportunities to automate processes and integrate systems as well as suggesting improvements to exist processes.
• Able to accurate monitor, track, and report on project (s) progress
• Possess business & commercial acumen and excellent stakeholder management skills.
• Analytical skills correctly identify risks and solve any problems which may arise throughout the project.
• Project budgeting skills.
• Advanced time management skills and the ability to juggle multiple tasks at once.
• A good communicator with effective stakeholder management & conflict resolution skills.
• Strong project management skills with strong diligence.
• Knowledge of Project Management Methodologies (agile, waterfall, V- Model., Waterfall)
• Excellent team management
• Able to gain stakeholder trust and ability to influence decisions.
• Contribute to the full sales cycle from prospecting to closure.
• Delivering presentations and demonstrations to prospective and current clients
• Consult with those developing services to gain an in-depth knowledge that you can relate to customers – and to let them in on user behaviour and/or any potential changes clients would like.
• Helping the sales team to reach targets.
• Conducting research into the industry – including competitor research
• Encouraging clients to buy extras, upgrades by demonstrating the advantages of doing so.
• Provide insights into market trends and customer feedback to guide continuous improvement of our intelligent automation offerings.
• Develop strong, long-term customer relationships.
• Provide feedback to sales and services teams on potential opportunities and upskilling requirements to meet future potential demand.
• Be a good negotiator, with experience of an initiative-taking scope and expectation management.
• Strong critical thinking skills
• Strong critical thinking
• Exposure to MS Power Platform (Power Automate or Power BI or Power Apps)
• Jira, MS Project
• Dev Ops

Mandatory Certifications

• Bachelor of Science. Preferably IT related.
• Prince2 or PSM certification

Business Development Assistant Manager Job brief

We are looking for an ambitious and energetic Assistant Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Assistant Manager Responsibilities

· Develop a growth strategy focused both on financial gain and customer satisfaction

· Conduct research to identify new markets and customer needs

· Arrange business meetings with prospective clients

· Promote the company’s products/services addressing or predicting clients’ objectives

· Prepare sales contracts ensuring adherence to law-established rules and guidelines

· Keep records of sales, revenue, invoices etc.

· Provide trustworthy feedback and after-sales support

· Build long-term relationships with new and existing customers

· Develop entry level staff into valuable salespeople

· Developing growth strategies and plans

· Managing and retaining relationships with existing clients

· Increasing client base

· Having an in-depth knowledge of business products and value proposition

· Writing business proposals

· Negotiating with stakeholders

· Identifying and mapping business strengths and customer needs

· Researching business opportunities and viable income streams

· Following industry trends locally and internationally

· Drafting and reviewing contracts

· Reporting on successes and areas needing improvements

· Contacting potential clients to establish rapport and arrange meetings.

· Planning and overseeing new marketing initiatives.

· Researching organizations and individuals to find new opportunities.

· Increasing the value of current customers while attracting new ones.

· Finding and developing new markets and improving sales.

· Attending conferences, meetings, and industry events.

· Developing quotes and proposals for clients.

· Developing goals for the development team and business growth and ensuring they are met.

· Training personnel and helping team members develop their skills.

Business Development Assistant Manager Requirements

· Proven working experience as a business development manager, sales executive or a

· relevant role

· Experience in sales, marketing or related fields.

· Strong communication skills and IT fluency.

· Ability to manage multi-task.

· Excellent organizational skills.

· Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

· Proficient in Word, Excel, Outlook, and PowerPoint.

· Comfortable using a computer for various tasks.

· Time management and planning skills

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Sales and Marketing Executive Responsibilities:

• Promoting the company's existing brands and introducing new products/services to the market.
• Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.
• Gathering, investigating, and summarizing market data and trends to draft reports.
• Implementing new sales plans and advertising via email/online/social media platforms.
• Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.
• Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks.

Sales and Marketing Engineer Requirements:

• A bachelor's degree/diploma in marketing, electrical/electronics engineering, business administration, or related field.
• 3-5 years’ experience in marketing or sales.
• Experience in project management may be advantageous.
• Understanding and knowledge of sales and marketing.
• Strong analytical, organizational, and creative thinking skill
• Excellent communication, interpersonal, and customer service skills.
• Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Has experience closing sales exceeding S$500k-1M annually.

• Identify opportunities: Research new markets, trends, and customers, and look for new ways to reach existing markets
• Develop strategies: Create plans to grow the business and revenue, and develop business development plans
• Build relationships: Maintain good relationships with clients, partners, and other industry players
• Generate leads: Generate leads, cold call prospective customers, and move leads through the sales cycle
• Develop proposals: Develop proposals and quotes for prospective clients
• Negotiate deals: Negotiate business deals and contracts
• Analyze data: Analyze competitors and market position, and analyze return on investment
• Train staff: Train sales professionals and business development staff
• Attend events: Attend conferences and industry events to develop networks and relationships

The Operations Manager will have the ability and vision of the business to set up effective long-term strategies and direction that successfully navigates the business through competitive waters. This includes significant development of new clients to sell our logistics and supply Chain services, as well as building strong/long-term customer relations.

Duties and responsibilities include managing new and existing customers, overseeing daily operations including general sales as well as Managing and training a team of 4 to 5 members who will be directly under your care and stewardship.

Job Description/ Requirements

• Have extensive professional knowledge in Air and Sea Freight
• In depth knowledge in Import and Export, LCL and FCL Shipping
• Experience with Customs Declartion including all types of permit declaration
• Experience in handling customs matters
• Build all channels to generate sales pipelines and long-term customer relationships to foster revenue generation and growth opportunities.
• Maintain excellent service standards by monitoring customer satisfaction results, consistently measuring relevant KPIs, identifying discrepancies, and implementing corrective actions
• Cultivate strong relationships with regional and global partners, including negotiating terms and evaluating local providers in compliance with regulatory requirements.
• Responsible for achieving operational and financial targets for team
• Manage staff in compliance with Company and Local policies, regulations and laws; prepare work schedule and assign duties in consonance with established
• Determine staffing requirements, train new employees, and work with the HR department to interview, and hire new employees
• Review sales activity reports, and other performance data, to measure productivity and goal achievement for use in executing required actions in cost reduction and program improvements
• At least 5 years of work experience in the Freight Forwarding industry
• At least 3-5 years of experience in managerial position
• Excellent understanding of local and international shipping regulations, customs procedures, and import/export documentation
• Ability to effectively analyse, discover gaps and define necessary action plans
• Results-driven
• Superior negotiation, planning, and organisational skills
• Strong networking skills
• Strong leadership skills
• Excellent communication skills
• Strong problem-solving and critical thinking skills.
• A good team player.

Assist in creating and implementing sales plans, identifying target markets, and developing strategies to achieve sales goals.

Lead and motivate a team of sales representatives, assigning tasks, providing performance feedback, and coaching to improve sales skills.

Monitor and analyze sales data to identify trends, areas for improvement, and potential opportunities.

Build and maintain strong relationships with key clients, addressing concerns and ensuring customer satisfaction.

Prepare regular sales reports, highlighting key metrics and insights for management.

Job Summary:

Actively drive the department new member acquisition, retention and management of existing portfolio, including but not limited to the development and execution of sales and acquisition strategies, membership induction, as well as enquiries and feedback management. The personnel will need coordinate functions and activities with departmental heads, other executives and liaise with Head Office officials as required.

Main Duties and Key Responsibilities:

• Achieve sales targets and exceed revenue growth target.
• Source, prospect and on-board new members.
• Source, build and develop new sources of referral.
• Participate in the formulation and implementation of membership acquisition strategy
• Develop lead generation strategies and maintain a lead management system.
• Conduct sales activities, presentation and club tours for prospective members.
• Keep abreast of the market trends and behavior to uncover new business and sales opportunities.
• Build and maintain brand awareness.
• Develop, cultivate and maintain relationship with existing members through regular communication.
• Assist in coordinating and participating in membership events.
• Members’ management from enquiries and feedback.
• To work with Membership Admin team to ensure smooth application process and pleasant on-boarding journey.
• Provide accurate and timely sales planning, tracking and monitoring to achieve budgeted goals to Membership Director and General Manager.

Requirements:

• Diploma/ Degree holder.
• Minimum 2 years of direct sales experience, or 3 years in a similar capacity in luxury hotels, major airlines, membership clubs, and banks with good track records.
• Successful record of achieving positive results in an organization that measures and rewards individual performance.
• Result oriented in order to achieve the target.
• Wide network of contacts.
• Good communication skill.
• Must be proactive, meticulous and able to work independently.
• Independent and team player at the same time.
• Computer literate.

About the Company: My Client is a leading provider of digital solutions for Smart Ships in the maritime industry, offering the one of the most comprehensive, innovative and reliable digital platform for ship owners and charterers around the world.

About the Role: As a Sales Business Development Manager, your role involves growing business by nurturing client relationship. You should be self-driven, ability to identify new business opportunities, expand market presence, maintain strong relationship with clients, ability to cover entire sales and marketing cycle and with product experience in maritime solutions. You should also have deep understanding of the maritime industry and have network to executive profiles in the chartering, manager and ship-owner offices, build up over the years.

You should not only professional but also a skilled communicator capable of attracting new business and clients. The ideal candidate will have a natural talent for sales talk, building strong client relationships, and driving our business growth.

Responsibilities:-

· Responsible for the Sales effort in regions assigned

· Develop markets assigned

· Generate sales leads

· Weekly and Monthly Sales updates to the management

· Manage and handle customers’ relations, feedback and complaints

· Be familiar and keep up to date of market requirements and user needs

· Drive sales activities for existing and new channels

· Be actively involved in trade shows, trade advertisements and other marketing communications activities

· Responsible for reports covering CRM, sales pipeline, activities, performance and plans

· Responsible for bid management

· Work closely with the Group sales network to increase the commercial pipeline

You should have:-

· Attract and engage new clients with compelling sales presentations

· Identify new business opportunities and expand market presence

· Proven sales track record in the maritime business (Min. +5 years’ experience)

· Experienced in selling to shipowners and charterers, B2B

· Experience with direct sales, marine sales, marine solutions

· Able to travel frequently

· Hunter type with ability to close the order

· Experience with selling hardware or software solutions will have an added advantage

· Knowledge of Shipping and Offshore sectors

· Experience with energy optimization in the maritime business is an advantage

· Experience with marketing and production of marketing materials is an advantage

· Previous experience as mariner, technical, commercial experience in the relevant industry is an advantage

Qualification : Tertiary educated with recognized degree qualification preferred

· Dedicated and ambitious

. Ability to act individually, but work as a team

· Good relationship management skills and work in a diverse culture

· Excellent modern communication and presentation skills, both verbal and written

· Can-do attitude and strong execution skills

Interested candidates may also write in to [email protected]

R1100672

We are looking for a Technology Delivery Manager. The applicant will have a strong background in technology with a strong understanding and at least 10 years’ experience with Technology Project Management.

Job Responsibilities

Project Leadership and Management

• Lead and plan technical deliverables that meet project requirements within the allocated budget and schedule.
• Oversee and coordinate technical implementation activities across project teams, ensuring smooth production cutover and post-implementation support.
• Serve as the escalation point for the project team, addressing critical project issues and facilitating smooth execution.
• Provide hands-on guidance to ensure the project teams build enhancements according to the solution plan.

Technical Delivery and Risk Management

• Plan, monitor, and manage risks/issues related to technical project delivery, providing L3 support as needed.
• Collaborate across different domain application teams to manage technical and security-related dependencies of the solution.
• Partner with Architects, Security, Suppliers to ensure solution design aligns with enterprise design principles, security, and control standards.
• Work with Security teams to facilitate completion of penetration testing and remediation of findings.
• Partner with suppliers and testers to ensure the successful completion of SIT, UAT, performance/load testing, and application security testing with quality results.

Stakeholder Collaboration and Financial Oversight

• Partner with Program/Project Managers, Business Analysts, Suppliers to collate, understand, and finalize functional and technical requirements.
• Provide systems input during the specification phase (e.g., effort estimates, high-level delivery plan) based on impact assessments.
• Engage with suppliers, conduct RFQ/RFI processes, and ensuring timely, high-quality product deliveries.
• Manage project financials and budgeting, ensuring alignment with the financial goals of multiple projects.
• Provide regular status updates on technical delivery and escalate issues affecting the project schedule, proposing workarounds or resolutions.
• Ensure project documentation is completed according to industry and organizational standards.

Job Requirements

• Bachelor's Degree in Computing or related discipline to support job requirements.
• At least 10 years of experience in Program/Project management under a Project Delivery.
• Experience in project management, business analysis, business process re-engineering.
• Self-driven, able to work independently with good multi-tasking skills to drive multiple projects concurrently.
• Adaptable and comfortable working in a dynamic environment.
• Well versed with request for Tender/Request for Proposal/Quotation process and standards (e.g., RFQ specification, issuance of RFQ up to award of RFQ which includes contract negotiations and finalization).
• Strong client management and interaction experience.
• Strong persuasion and negotiation skills including conflict resolution skills.
• Strong analytical and critical thinking skills, meticulous with attention to details.
• Ability to identify and improve on work & process inefficiencies.
• Proficient in MS Project, Confluence, JIRA.
• Proficient with SDLC, AGILE methodologies.
• End to end implementation of any of the following in a Financial Services Industry would be an advantage:

- Cloud related solutions.

- Infrastructure / Network related solutions.

- Endpoint / Workplace Technology related solutions.

- Active Directory / Identity Management related solutions.

Soft Skills

• Good organization skill, able to multi-task and work under pressure.
• Adaptable and comfortable working in a dynamic environment.
• Excellent time management and can prioritize work.
• Strong analytical and critical thinking skills, and meticulous with attention to details.
• Team player, able to work independently or in a team with minimal supervision.
• Good communication, writing and presentation skill.
• Good stakeholder engagement and vendor management skills.

Job description

The successful candidate will have the following responsibilities:

• managing audit engagements which include initial engagement planning, analysis of controls and processes, preparation and review of audit documentations and management letters and reports and monitoring of engagement progress against budget and timeline
• developing and maintaining long-term client relationship and identifying business development opportunities
• coaching and developing team members to achieve technical competencies and efficient performance

The ideal candidate should have:

• a recognised degree in Accountancy and professional accounting qualifications such as ACA, ACCA, CPA Australia or equivalent
• external audit experience of  8 years or more in a mid-tier or large accounting firm and experience in handling a portfolio of clients in a medium to large professional services firm
• a good understanding of pertinent business and risk management issues and familiarity with the regulatory and reporting environment. Good working knowledge of IFRS, US GAAP, Japan GAAP, J-SOX and SOX-404 is greatly advantageous
• must be proficient in both spoken / written English and Japanese to communicate with our clients, including Japanese clients.
• excellent communications skills, strong analytical skills and excellent business acumen

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

Our client is a global and established Multinational Company, who is seeking to recruit an Enterprise Account Manager (Logistics). This position is based in Singapore.

Enterprise Account Manager (Logistics)

Responsibilities

· Act as customers' point of contact, by liaising closely with relevant departments to ensure that their queries, problems or issues are dealt with appropriately.

· Manage portfolio of existing customers and potential customers via 'face to face' sales visits.

· Produce necessary information for management to evaluate performance vs. key performance indicators.

· Ensure that all customer issues relating to customer service, service recovery and credit control are coordinated and managed though the relevant departments.

· Regular meetings with Marketing and Sales management to evaluate personal sales strategy/plan, so as to ensure that the required revenue and shipment results can be achieved.

· Develop a weekly customer visit cycle / Follow Global Call Planning Tool (based on 6 visits a day, mix of 40/30/30) to secure Ship-To-Profile of existing customers, gain Share-of- Wallet and new customer.

· Complete GSP sales reporting requirements in a timely manner, which includes Time Sheet, Activities and Opportunities updates in COMET.

· Weekly Pipeline movement reports to Sales Management.

· Adhere to regional/country standard profit margins and discount guidelines.

· Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximize growth within the existing customer base.

· Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.

· Conversion of qualified leads into customers (First Time Buyers) and develop and penetrate existing accounts (Retention and Development).

· Continually develop knowledge of company’s products & services and general commercial awareness in order to provide the best possible solutions to the customers.

· Control all documentation and data relating to customer visits, agreements and terms of reference to ensure that customer information is maintained accurately in customer database.

· Analyze and monitor customer data to measure success and identify fluctuations/trends, so as to decide on relevant follow up actions.

· Ensure all customer agreements are cost-sensitive, so as to ensure a suggested minimum pricing tariff is set and adhered to.

Requirements

· Your aptitude to handle customers with personal care and empathy and putting the customer at the center of every decision.

· Your ability to view opportunities from the customers perspective and influence decisions.

· Your willingness to build and manage strong relationships & partnerships

· Your cross Border Thinking capabilities.

· Your capability to adapt to a changing environment and handling multiple priorities.

· Your powerful communicator skills.

· Your courage in bringing forward ideas and innovative in approach.

· Your readiness to always grow and learn.

· Minimum of 3 years of sales experience

· Strong communicator (in written & spoken English) with excellent numeric and presentation skills

· Strong individual who can work independently and within a team to deliver results

· Able to maintain effective performance under pressure

· Preferably with Degree in Business or equivalent

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

JOB ROLE

▪

Manage Large Services engagement(s) [Multi Million $] ,work closely with Customer’s Senior Management and drive the team towards customer delight.

JOB ROSPONSBILITIES:

Program Management:

•

Define and monitor Program Governance

•

Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives.

•

Manage Engagement level risks, issues and work out / drive the action plan, along with team

•

Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation & excellence.

•

Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.

•

Work collaboratively with Dev managers, Architect to drive the engagement towards customer delight.

•

Manage the day-to-day activities; communicate with project teams as necessary to ensure project deliverables are on schedule and within cost and quality parameters

SUMMARY

This role under logistics and store department reporting to site director.

Responsible for ensuring effective and efficient supply chain management.

KEY AREAS OF RESPONSIBILITY:

1. Responsible for creating and implementing best practices for logistics processes.

2. Able to plan, manage and evaluate logistic requirements of different stakeholders.

3. Responsible for liaising / negotiating with shipper, agents / forwarders for movement of shipment through air / sea freight (import / export).

4. Responsible for co-ordinating and maintaining good relations with vendors / customers and arranging delivery.

5. Responsible for establishing and managing incoming and outbound procurement and distribution / shipping schedules.

6. Responsible for preparing of Delivery orders, packing list and Commercial Invoices.

7. Responsible for monitoring and timely payments of all duties and taxes.

8. Able to undertake packing / dispatch of shipments as per outlined specifications and carefully handling of stock items.

9. Responsible for ensuring all documents are received / issued and filed.

10. Responsible for updating the logistic documents in accounting software and other systems.

11. Responsible for procuring and ordering regular stock items.

12. Responsible for monitoring the stock re-order levels.

13. Responsible for safe handling of inventory.

14. Ensure appropriate warehouse safety measures are adhered.

ADDITIONAL DUTIES:

1. Responsible for daily & monthly MIS reports to the stakeholders on regular basis and as per the requests by the concerned department as and when required.

2. Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance.

3. As may be assigned by the management from time to time.

REQUIREMENTS:

• Minimum 3-4 years’ logistics management experience from marine industry

• Familiar with freight rates negotiation and cost comparison

• Stock management, replenishment, and schedule planning experience.

• Diploma in supply chain or equivalent working experience in related field

• good planning skills that able to plan and meet deadlines

• Proficient in using ZOHO or other software.

• Occasionally support during weekends or public holidays might require.