Company : Japanese MNC company in engineering and regional spare parts
Working Hour/ Location : 8.30am to 5.30pm (Mon - Fri) , walking distant from Tampines MRT
Remunerations - Basic + $200 mthly fixed allowance + 13 mths Aws + 2 times bonus payout + yearly increment + permanent staff benefit
Responsibilities:
• Oversee Customer Service Operations ie the end-to-end order processing workflow to ensure timely and accurate order fulfillment.
• To address customer inquiries, complaints, and escalations promptly, maintaining a professional and solutions-oriented approach.
• Monitor and track delivery status, ensuring customers are informed of progress and any delays, manage backorder follow-ups, ensuring timely resolution and customer communication.
• To review and approve customer discrepancies submissions such as claims and credit memos, within the SAP system.
• Collaborate with the warehouse and logistics teams to manage outbound order volumes and provide accurate forecasts for budgeting and manpower planning.
• To conduct regular meetings with customers, customer relationship and communication, internal staff, and cross-departmental teams to foster strong relationships and address issues.
• Monitor and follow up on overdue payments from customers, ensuring timely resolution and maintaining positive relationships.
• Travelling to meet up with suppliers as and when necessary.
• To compliance and performance reporting, to ensure compliance with Security Export Control regulations, including customer and end-user screening, as required.
• Prepare annual sales forecasts and update quarterly revisions based on actual performance and market conditions.
• Monitor monthly sales expectations, analyze variances, and identify key factors affecting sales trends and volume.
• To prepare and present monthly KPI reports for management meetings, highlighting achievements, challenges, and areas for improvement.
• Approve staff leave requests through the system, ensuring adequate coverage and smooth operations.
• Yearly and/or half-yearly goal settings with staff and half-yearly appraisals.
• Team development & administration, set departmental objectives and establish key performance indicators (KPIs) for individual team members to align with company goals.
• Able to travel oversea (if needed) adhoc basis for work-related purposes.
Requirements:
• Degree, Diploma in Business, Engineering or any other related discipline
• At least 5 to 8 years of relevant working experience in customer service, order management and delivery management
• Min 3 years experience in customer service operations supervisory, managerial role from engineering related, MNC environment
• Possess excellent communication skills, both verbal and written, with a focus on customer relationship management.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of SAP plus point, good in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions.
JOB ID : L9W9R674
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Please email your resume in a detailed Word format to [email protected]
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building Singapore 049705
DID: 6950 9725
http://www.peopleprofilers.com
Georgez Josiah LIM
License Number: 02C4944
Registration Number : R1108994
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