Be a Part of Something BIG!

Are you ready to take your career to new heights? Do you have a passion for financial analysis, strategic planning, and international business? If so, we want you on our team! We are seeking a dynamic and experienced professional to join us as a Roaming Product Development Manager, where you will play a pivotal role in shaping the future of our roaming business.

Make an Impact by

• Assist in devising strategic planning of roaming business which include develop, implement, and manage comprehensive strategic plans to support long term plans and objectives.
• Financial analysis and reporting which include budgeting, forecasting and analyse financial data to assess potential risks and recommend strategies to mitigate them as well as to guide decision making and resource allocation.
• Manage roaming commercial with roaming operators in Asia & Africa including negotiate wholesale rate, develop business case, prepare contract and monitor traffic so as to maximize net payment position.
• Manage data & financial clearing and settlement with over 400 roaming partners worldwide.
• Attend GSMA conference and Alliance Meetings to engage roaming partners for roaming commercial and product development.

Skills for Success

• University Degree with Business, Finance or Accounting
• At least 5 years working experience in Financial Planning, Business Marketing or Accounting.
• Engage internal and external stakeholders

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

. Develop BIM Project Execution Plans, BIM collaboration, documentation, enforcement, monitoring, and workflow to meet project requirements

. Provide solutions for BIM-related technical issues and assist project teams with BIM implementation

. Set up processes and workflows for efficient delivery of BIM deliverables

. Establish guidelines for internal and external model exchanges between project stakeholders and monitor progress

. Attend client meetings and lead decision-making processes affecting BIM deliverables

. Liaise and coordinate with other trades for cross-team support on BIM software

. Regularly meet with key project staff to update on progress and document meeting minutes

. Oversee BIM coordination and daily management of BIM project data sets/workflows and project setup

Job Requirements:

. Certificate in AutoCAD Autodesk advanced module

. Certificate in Revit MEP Autodesk advanced module

. Minimum 10 years of experience in M&E drafting using AutoCAD, Revit, and BIM preferably from the Construction industry

. Outgoing personality with strong interpersonal and communication skills

. Ability to work independently and target-oriented in a stressful environment

. Ability to work well in a team and demonstrate initiative and commitmen

Purpose of the job

To ensure excellence in delivery of financial accounts, including financial statements, management accounts, and annual returns, by overseeing the local private clients’ accountants and coordinating with the Mauritius Private Clients accountants assisting with the preparation.

This role offers an excellent opportunity to quickly build upon accounting, tax and financial management experience, especially in the private clients’ space.

The candidate will form part of a vibrant Trust Services (Private Clients) team, that lends his/her accounting expertise to bring greater value to the private clients’ relationships.

MAIN RESPONSIBILITIES

• Support the local Trust Services (Private Clients) team by taking ownership and responsibility over preparation and quality of the financial accounts within the team.
• Managing a portfolio of clients accounts ensuring high quality service deliverables to clients, including but not limited to, review and preparation of the financial accounts where applicable.
• Ensure excellence in delivery of all financial accounts of the local private clients team.
• Coordinate, liaison and lead the accounting process with Group centralised accounting team (i.e. Mauritius) where applicable, towards ensuring excellence in delivery of accounts.
• Review and prepare full or partial sets of accounts (monthly, quarterly and yearly) for the portfolio of clients.
• Ensure accurate recording of accounting transactions and analyse financial information, to prepare meaningful management accounts and supporting schedule
• Prepare tax computation and assist with tax compliance matters.
• Ensure payments are processed in compliance with the client’s policies and statutory requirements.
• Review and prepare financial statements under SFRS and other international GAAP where applicable
• Coordinate with external parties including external auditors, tax agents, corporate secretarial and government authorities, where required
• Establish good client relationships through positive interactions with the clients
• Liaise with banker, auditors and other professional parties where required
• Any other such duties that would be reasonably required for this role.

#LI-Hybrid

#LI-DR1

· Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

· Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

· Develop strategic plan for optimized productivity

· Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

· Adhere to company standards for excellence and quality

· Seek out opportunities for expansion and growth by developing new business relationships

· Provide guidance and feedback to help others strengthen specific knowledge/skill areas

· Maintain project timelines to ensure tasks are accomplished effectively

· Develop, implement, and maintain budgetary and resource allocation plans

· Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

· Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

In-charge of overall store day-to-day operations and ensure smooth operations

Develop and implement sales strategies aimed at consistently driving sales volume and achieving restaurant sales targets.

Lead and supervise the retail team members to ensure they achieve desired outcomes and effectively address any employee concerns.

Responsibly handle and address customer inquiries regarding product, pricing, availability, delivery or any other related matters.

Roster planning.

Ad hoc duties as assigned.

Purpose of the Role:

The HR Manager will oversee all human resource functions, including recruitment, employee relations, performance management, and compliance. Reporting to the CEO, the role involves ensuring HR policies align with business goals, fostering a positive workplace culture, and managing HR operations effectively. This position requires strong organisational skills, excellent communication, and a focus on supporting employee growth and satisfaction.

Key Responsibilities

Recruitment and Onboarding:

1. Oversee the full recruitment cycle, including job postings, interview processes, and candidate selection.

2. Prepare and execute employment contracts, onboarding plans, and orientation programs for new hires.

HR Administration:

1. Maintain up-to-date personnel records, contracts, and compliance documents.

2. Manage employee benefits, including insurance plans and wellness initiatives.

3. Ensure timely preparation and submission of all required HR documentation, including work passes and compliance reports.

Employee Relations and Support:

1. Act as the first point of contact for employees regarding HR-related queries and issues.

2. Foster a positive workplace environment through engagement activities and addressing employee concerns.

3. Assist with leave management, including sick leave, maternity leave, and vacation scheduling, in coordination with finance.

Policy and Compliance:

1. Develop, update, and implement HR policies, ensuring they align with legal requirements and best practices.

2. Oversee and ensure compliance with employment laws and regulations, including work passes and contracts.

3. Support the preparation and review of the company handbook, ensuring clarity and relevance.

Performance Management and Development:

1. Support the performance review process by assisting managers in setting objectives and preparing appraisal forms.

2. Recommend and coordinate employee training and development programs to enhance skills and growth.

3. Monitor and address performance issues, escalating to management where necessary.

Strategic HR Initiatives:

1. Contribute to workforce planning by identifying talent gaps and recruitment needs.

2. Collaborate with management on employee retention strategies and engagement programs.

3. Conduct market research to recommend competitive benefits and remuneration packages.

Additional Duties:

1. Support administrative tasks for the leadership team, including meeting arrangements, minute-taking, and travel coordination.

2. Assist with ad-hoc HR-related projects or initiatives as assigned by management.

3. Maintain confidentiality and act with discretion in handling sensitive HR matters.

Requirements and Skills:

· Diploma or degree in Business Administration, Office Management, or a related field.

· 3-5 years of HR management experience.

· Strong knowledge of employment laws and best practices, particularly in the Asia Pacific region.

· Excellent communication, interpersonal, and influencing skills.

· Experience with HR software (e.g., Quick HR or similar platforms).

· Proficiency in MS Office applications.

· Ability to prioritise important projects, manage workloads independently, and maintain a high degree of discretion and confidentiality.

· Proficiency with Microsoft Teams, Google Drive, SharePoint, and other Microsoft tools.

Working Conditions:

· Part-time role with flexible office hours, typically two days per week (Monday to Friday, 9 AM - 6 PM).

· Monthly salary ranges between SGD 2,320 and SGD 3,000, depending on qualifications and experience.

Responsibilities

• Works with Director, Business Development to identify, initiate, and analyze potential partnerships.
• Supports the coordination of all aspects of the development process both internal and external, including prospecting/qualification, pitching, due diligence, contract negotiations.
• Successfully onboards units to the platform to meet individual unit goals.
• Research new sales leads and contacts
• Ensure close liaison with key corporate accounts through regular contact, networking and visit
• Liaise with all departments on clients requirements
• Ensure the team members are looking presentable with clean, ironed uniforms at all times and that team members are wearing name badges at all times
• Ensure company policies and procedures are understood and adhered to by the team members at all times
• Carry out appraisals for Sales & Marketing Department

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

• Monitor market trends and competitor activities to refine strategies and maximize engagement identifying critical enablers for success for the region
• Collaborate closely with the sales and product teams to align marketing efforts with business goals and client needs.
• Use market intelligence to identify areas to focus sales activities, potential disruption and opportunities to increase impact in the field.
• Design and execute tactical marketing initiatives like campaigns, promotions and activation leveraging data based insights. Create, launch and manage targeted sales promotions with your regional teams.
• Use assets to sell the story, identify what proof points and points of engagement are important at each stage of the process and drive implementation and execution for your region.
• Enable the sales team to be effective with sales assets, messaging, targeting and engagement.
• Develop, maintain and distribute competitive intelligence.
• Measure performance and impact with data and analytics
• Be the region "go-to" for support and escalation.
• Build a tender database for faster and more consistent response for your region.
• Work across the CT Product Management and Marketing team to represent the voice of sales for your region.

You're the right fit if:

• Bachelor’s degree or equivalent work experience (must)
• > 5 yrs related experience in Field Marketing or adjacent fields (e.g. Product Marketing, Clinical Marketing, Marketing Communications)
• Ability to synthesize market and customer feedback and existing and new products into targeted campaigns, promotions and marketing strategies; comfortable with making tradeoffs, decisively
• Excellent communication skills with a talent for building strong professional relationships and ability to influence colleagues.
• Ability to lead an organization in the development and implementation of region-specific Go-to-Market strategies.
• Experience in high-tech, healthcare/med-tech solutions businesses in B2B environments
• Knowledge of commercial and marketing processes, planning and budgeting
• Understanding of area of specialization; resolves a wide range of issues in creative ways
• Ability to manage multiple projects independently and effectively.
• Analytical mindset with a focus on delivering measurable results.
• MBA desired in related field (optional)

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

Job Description

As we continue to expand and drive innovation, we are seeking an experienced Regional Business Development Manager to drive growth and expand our client base across the assigned region. Reporting directly to the Chief Revenue Officer, the ideal candidate will have a strong background in sales, preferably within the automotive industry or related technology sectors.

Strategic Development: Create and implement regional sales strategies to meet or exceed revenue targets. Identify and pursue new business opportunities within the automotive industry and other potential sectors.

Relationship Building: Cultivate and maintain strong relationships with key decision-makers in target companies. Represent Appvantage at industry events, trade shows, and conferences.

Sales Expertise:

• Prepare comprehensive sales proposals and presentations for potential clients.
• Manage existing client accounts, ensuring high levels of customer satisfaction and identifying upsell opportunities.
• Collaborate with internal teams to create tailored digital solutions for clients.

Market Intelligence: Provide valuable insights on market trends and competitor analysis to inform company strategy. Manage and report on sales pipeline, forecasts, and key performance indicators.

Leadership and Reporting: Regularly update the Chief Revenue Officer on regional performance and strategic initiatives.

Job Requirements

• Educational Background: Bachelor's degree in Business, Marketing, or related field.
• Experience: At least 5 years in business development or sales, preferably in automotive or technology sectors.
• Track Record: Proven history of meeting or exceeding sales targets.
• Industry Knowledge: Strong understanding of digital technologies and their applications in various industries. Familiarity with automotive industry trends and challenges.
• Communication: Excellent communication, presentation, and negotiation skills.
• Tech-Savvy: Proficiency in creating compelling proposals and presentations. Experience with CRM systems and sales management tools.
• Mobility: Ability to travel within the assigned region.
• Client Management: Demonstrated success in account management and customer retention.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

• Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising.
• Coordinating, monitoring and reporting on daily operations.
• Recruiting, training and supervising employees.
• Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.
• Monitoring and maintaining suitable store inventory levels.
• Assisting with the development of new sales and recruitment strategies.
• Ensuring the store environment complies with health and safety regulations.
• Maintaining a clean, organized and aesthetically pleasing store front.
• Resolving customer complaints and concerns in a timely manner.
• Ensuring that store policies and procedures are followed.

The Sector Manager – Oil & Gas is responsible to drive and execute the sales delivery in end market sector covering Singapore, Indonesia and Thailand.     

Key Responsibilities:
Sales Strategy and Delivery

• Lead sales strategy for sector in sector, and delivery of sales against agreed targets 
• Account development planning to drive long term growth 
• Accountability of P&L for sector in territory 
• Direct customer ownership and sales activity; supporting, managing and coaching sales teams to drive; 
  • Customer penetration
  • Profitability
  • End to end sales leadership across product portfolio 
• Ensure accurate and transparent sales forecasting across account 
• Driving strategic and operational excellence across different channels and in collaboration with other internal teams in country 
• Feed business intelligence into Commercial function 
• Contributing to price planning as appropriate
• Customer ownership through team to drive excellent customer relationships 
• Working collaboratively with Application Engineering, Customer contact, internal sales and other back-office sales activities as required 
• Resource allocation: ensuring resources are effectively deployed based on organisational and customer priorities 

People and Culture

• Demonstrate behaviours aligned with Rotork values – embody Rotork’s core values in your daily actions and decision making 
• Support team collaboration – actively contribute to creating a collaborative work environment promoting open respective communication 
• Build trusted stakeholder relationships striving to be a trusted and dependable business partner 
• Support diversity and inclusivity 
• Engage in personal and professional development, actively seeking ways to grow and improve 

Health, Safety, Environment and Quality: 

• Comply with the organisations Health, Safety, Environment and Quality management system and any local legislation, regulations and standards 
• Actively lead and participate in the development of a safe and healthy workplace 
• Comply with instructions provided for own safety and the health and safety of direct team and others ensuring fulfilment of legal obligations
• Take reasonable care to ensure own health and safety and that of others 
• Comply with incident management processes  
• Not place others at risk by an act or omission 
• Not willfully or recklessly interfere the safety equipment 

A General Manager (Construction) typically oversees the daily operations of construction projects, ensuring they are completed on time, within budget, and to the required quality standards. Here are some common responsibilities and requirements for this role:

Responsibilities:

• Project Management: Overseeing the planning, execution, and completion of construction projects.
• Team Leadership: Managing and guiding a team of engineers, project managers, and other construction professionals.
• Budget Management: Ensuring projects stay within budget and managing financial resources effectively.
• Client Interaction: Communicating with clients to manage their expectations and report on project progress.
• Problem Solving: Identifying and resolving issues that arise during construction projects.
• Compliance: Ensuring all projects comply with relevant regulations and standards.

• Develop and execute business development strategies to expand our presence in the space and satellite market
• Identify and pursue new business opportunities, partnerships, and collaborations
• Build and maintain relationships with key stakeholders, including satellite operators, space agencies, governments, and industry leaders
• Conduct market research and analysis to stay informed on industry trends, competitors, and emerging technologies
• Collaborate with cross-functional teams (sales, marketing, product) to develop tailored solutions for customers
• Negotiate and close deals, ensuring revenue growth and profitability
• Represent the company at industry conferences, trade shows, and networking events

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

· Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

· Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

· Develop strategic plan for optimized productivity

· Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

· Adhere to company standards for excellence and quality

· Seek out opportunities for expansion and growth by developing new business relationships

· Provide guidance and feedback to help others strengthen specific knowledge/skill areas

· Maintain project timelines to ensure tasks are accomplished effectively

· Develop, implement, and maintain budgetary and resource allocation plans

· Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

· Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

OBJECTIVE / PURPOSE OF THE JOB

The principal objective of FSM is to achieve budgets for their Allocated Territory by generating opportunities both from existing & new accounts.

This requires the FSM to

• maintain list of accounts (existing & potential) which have decision making within their territory
• use prescribed tools & processes to improve and increase FaceTime
• work on creating opportunity pipelines in excess of the territory budgets/ hit rates

KEY ACTIVITIES / ACCOUNTABILITIES

• Deliver GP Budgets for the Territory;
• Act strategically to achieve personal and overall group success;
• Identify and build relationships with clients within the territory, especially those clients who meet our preferred client criteria;
• commit client base and key stakeholders, both internal and external;
• Meet FaceTime targets as agreed for the Territory by visits, phone calls and direct mail, to both new prospects and existing customers;
• Build & maintain opportunity pipelines in excess of the territory budgets/ hit rates;
• promptly work upon and register opportunities generated in CRM;
• Use Geodis Selling processes to understand customer needs, keep updated with new sailings/routings/solutions in the market to provide client solutions that bring value to their clients supply chains;
• Document and distribute internally relevant customer information;
• Contact customers and handle customer inquiries and customer problems;
• Work according to GSP tools;
• Work closely together with sales colleagues and related functions in order to maximize sales potentials and help meet the total organisation’s business goals;
• Handling complaints and trouble shooting;

PREFERRED EXPERIENCE AND KNOWLEDGE

• Minimum 4 years’ experience with documented sales record
• Sales experience and working knowledge of the international transportation and logistics industry
• Familiarity with the financial aspects of the relevant local economy as well as international market conditions and trends, and international business issues, including currency factors and cultural differences
• Good computer skills, familiarity with Microsoft office etc
• Fluent in local language, comfortable in English and other languages (in order to handle complaints and trouble shooting requested by local and other different language speaking clients)
• Presentation techniques, comfortable with meeting and presenting for groups 2-3 people
• Knowledge of Geodis tools
• Knowledge of company goals and strategies
• Fluent in local language, comfortable in English and other languages (in order to handle complaints and trouble shooting requested by local and other different language speaking clients)
• Basic sales techniques and negotiation skills
• Presentation techniques, comfortable with meeting and presenting to groups 2-3 people
• Knowledge of Geodis Singapore tools
• Knowledge of company goals and strategies
• Good interpersonal and communication skills
• Highly proficient in computer skills and common applications (Office, Excel, PowerPoint & Word)

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we're on the lookout for an enthusiastic IT Project Manager to join our ranks in Singapore.

Job Description

As an IT Project Manager at Appvantage, you'll play a pivotal role in shaping the success of our projects. Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Project Support: Collaborate with Project Directors, Senior Project Managers, or Project Managers in various aspects of project management, including:

• Crafting proposals and quotations, and skillfully negotiating with clients
• Managing project implementation plans and budgets.
• Defining project deliverables at each milestone.
• Vigilantly monitoring progress and taking proactive measures when needed.

Requirements Elicitation: Partner with clients to identify high-level requirements and capture critical business needs. You'll excel at articulating and documenting these requirements, assessing solution risks, and prioritizing effectively.

Quality Assurance: Oversee QA/QC activities to ensure successful and timely project delivery, aligning precisely with client expectations.

Documentation Guru: Prepare a variety of project documentation, including Minutes of Meeting, Requirement Specifications, Design Specifications (or Understanding Documents), Training and User Manuals, Release Notes, and Project Status Reports.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

• Educational Background: Bachelor’s Degree in Information Systems or Business.
• Experience: 1-2 years' experience in the IT industry is preferred.
• Communication: Excellent communication skills are essential.
• Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
• Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
• Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

We are seeking a highly skilled and experienced CTRM (Commodity Trading and Risk Management) Project Manager with a background in management consulting and expertise in commodity trading. The ideal candidate will play a crucial role in managing projects on the implementation and optimization of CTRM systems, leveraging their skills to deliver effective solutions.

• Lead and coordinate teams in an agile environment, ensuring high-quality, on-time delivery of projects.
• Lead & facilitate Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Develop comprehensive project plans, including scope, goals, deliverables, and timelines.
• Ensure that all projects are delivered on-time, within scope, and within budget.
• Act as the primary point of contact for all project-related matters.
• Establish and maintain relationships with clients, suppliers, and other stakeholders.
• Communicate project expectations and progress to team members and stakeholders in a clear and timely manner.
• Allocate project resources effectively and efficiently.
• Monitor resource utilization and adjust plans as necessary to meet project objectives.
• Manage project budgets, including forecasting and tracking expenses & identify and mitigate potential project risks and issues.
• Develop contingency plans to address potential obstacles.
• Ensure compliance with industry standards and regulations.
• Track project performance using appropriate tools and techniques.
• Report and escalate issues to management as needed.
• Provide regular project updates and status reports to stakeholders.
• Ensure that all deliverables meet the required quality standards.
• Implement and manage quality control processes throughout the project lifecycle
• Conduct post-project evaluations to identify areas for improvement

Qualifications:

• Bachelor’s degree in Business Administration, Engineering, or a related field.
• Scrum Agile or equivalent project management certification
• Project management experience within CTRM
• Experience of project management as a consultant
• Proven track record of managing projects from initiation to completion.
• Experience with resource allocation, budget management, and risk assessment.

Skills:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in project management software tooling, particularly JIRA
• Ability to work under pressure and meet tight deadlines.
• Analytical mindset with problem-solving abilities.

Group Overview

The Value-Added Services team is responsible for the short and long term growth of merchant acceptance for Visa’s existing and new Digital products and services. The team will achieve its success through working with and through its acquiring partners, key merchant partners and the technology firms driving innovation in the market place. This Singapore-based role will require you to be able to service mainly the Southeast Asian markets.

What a Senior Manager Technical Sales and Delivery does at Visa:

The Senior Manager Technical Sales & Delivery role will be responsible for providing technical and functional expertise for our Payments and Fraud Management and prevention platform. This role will also be responsible for consulting with our Clients on Business Processes and recommending Best in Class Payment and Fraud Prevention strategies. The role requires you to lead the pre-sales consultation and solution design discussion of new clients. Supporting client migration plans, developing and refining new solution offerings, and working with internal and external stakeholders to provide an optimal integration experience with the Cybersource and Visa platforms by demonstrating to our clients how our Integrated Commerce solutions can be integrated into their existing infrastructure and business processes while addressing any technical concerns.

You will be required to work closely with regional sales teams, internal operations teams, and product teams to ensure success. The success of this role will be measured on growth of revenue and successfully integrated clients. Candidates should have demonstrated skills in: Sales Engineering, Project Management, Consulting, and presentation/training in complex IT environments. The candidate should be familiar with SaaS solutions related to bankcard/acquiring, payment gateway, payment security, and fraud prevention. The right candidate will have a passion for project management excellence, customer advocacy, and will see this role as contributing to the strategic evolution of our business.

Responsibilities

• Develop tactical and strategic plans to support the needs of new and existing enterprise clients.
• Provide technical, functional and subject matter expertise to our sales team
• Conduct technical presentations and product demonstrations for customer audiences
• Be a lead resource in supporting the preparation and responses for RFPs and RFIs
• Work closely with our Product Management team to maintain technical and functional knowledge of existing and new services
• Identify and work with third party resources as necessary to support client integration needs; down to code level detail
• Project planning, coordination, and delivery of services
• Communication and risk management to senior stakeholders internally and externally
• Drive revenue activation projects with industry standard Project management methodologies
• Consult with Clients for Solution Design & Architectural design
• Design and document custom workflow processes
• Develop and deliver customer, partner and internal training
• Contributing to corporate knowledge and best practices by creating or enhancing documentation and processes.
• Work with internal and client teams to develop integration plans, manage diverse stakeholders, and manage expectations

Why this is important to Visa

The Senior Manager, Technical Sales & Delivery position will be an integral part of our growing Asia Pacific Cybersource sales force. In this role, you will be responsible for working closely with our sales teams in providing technical and functional expertise for our suite of payment and risk management solutions, responsible for implementation and integration of new strategic clients, supporting client migration plans, delivering new solution offerings, and working with internal and external stakeholders to provide an optimal integration and project delivery experience with the Cybersource and Visa platforms by demonstrating to our clients how our solutions can be integrated into their existing infrastructure and business processes while addressing any technical concerns.

Projects you will be a part of:

You will be required to work closely with regional sales teams, internal operations teams, and product teams to ensure success. The success of this role will be measured on growth of revenue and successfully integrated Card Present Processing, Card Not Present Processing and Integrated Commerce clients. Candidates should have demonstrated skills in: project management, and presentation/training in complex IT environments. The candidate should be familiar with SaaS solutions related to bankcard/acquiring, payment gateway, payment security, and fraud prevention. The right candidate will have a passion for Technical Selling, Solution Consultancy, project management excellence, customer advocacy, and will see this role as contributing to the strategic evolution of our business.

Furthermore, you will be at the forefront of Digital payment Systems of the Asia Pacific Markets, Working with Digital Market leaders that shape the landscape of payments. Not only will you be working with Acquiring Banks but also large scale Payment Technology Providers, merchants ,Payment Service Providers, Digital payment providers and market leaders.

Participate in end-to-end projects for system implementation of Dectica KYC and system integration with other AML systems

Lead pre-project planning activities for technical delivery and contribute to architecture and functional specification, delivery plan, technical design, cost estimation, and resource plan etc.

Must Have

• At least 10 years of experience / knowledge in Unix Shell Scripting, Oracle, Java

• At least 10 years of experience in system and software design and UI/UX design

Good to Have

• Experience in Hadoop ecosystem and technologies

• Experience in NoSQL database or Big Data

• Experience in Control-M, Git, Jenkins, JIRA

• Experience in SharePoint and Confluence

The Opportunity:

As the APAC Product Manager, Pathology Lab, you will be responsible for:

• Developing and implementing strategies and innovative approaches, to drive the penetration of the Pathology Lab - Assays portfolio (Key focus on High Medical Value assays across Breast, Lung, and Gastric Cancer Portfolios).
• Driving Pharma Partnerships KOL & Pathology society engagements, thus enabling faster penetration of companion diagnostic assays.
• Forging strong collaboration with the affiliates within the APAC region, regional colleagues across Clinical, Lab & C Suite, Access and Regulatory functions & global teams.
• Driving the brand and channel fill strategy for the cited areas of focus, while working closely with the product manager for HMVA & PHCS, regional CVS colleagues as well affiliates.
• You will report to the APAC Business Lead Pathology Lab, Lab & C suite Value stream.

As the Product Manager /Business Manager - Assays, Pathology Lab, you will be responsible for:

• Responsible for managing multiple stakeholders as the single point of contact for portfolio stakeholders, Global Functions, Regional Functions, Affiliates, etc, for all discussions regarding assigned portfolio
• Define focus areas and KPIs for marketing campaigns and team up with the other Product Managers/ Business managers within the Pathology Lab team, for innovative profitability improvement measures like paired consumables/PAB uptake/Digital Pathology Algorithms etc
• Provide support to business analysis, KPI tracking, and other projects as required
• Support affiliates in executing planned portfolio strategies to achieve business objectives.
• Utilize strong commercial acumen with a deep understanding of the diagnostic world in the context of overall healthcare market and environment
• Have insights into trends or technology for the assays portfolio, identify how to tap into these trends to streamline performance, become market shapers, grow market share and outperform the competition, through the Pathology Lab Communities
• Around 30% travel will be required for this role.

Who You Are:

• Hold a Bachelor’s degree in Marketing or Science; advanced degrees (Masters, MBA, Medical Degree, or PhD) preferably with over 10 years of relevant work experience within the industry;
• Self-motivated, proactive, with proven analytical, problem-solving, and commercial acumen.
• Well-organized, capable of prioritizing and managing multiple projects in a fast-paced environment. Strong communication, presentation, negotiation skills, and experience in managing collaborations with internal and external stakeholders.
• Intrapreneurial mindset with proven ability to incubate and foster agile organizations with a complex, global corporate environment
• Familiar with the technological trends and their relevance to the healthcare industry.

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

The Global Procurement team is an integral engine to Micron’s growth, delivering best-in-class total cost and supply chain resiliency through cutting-edge predictive capabilities, risk analysis and a focus on sustainability and diversity. Our business goals are directly tied to the value we place on our team members – our greatest asset. We invest in our people through a skills-based learning and development model to create clear career pathways for development and career growth. We also strive to create an engaging and inclusive culture through building camaraderie and celebrating the diverse perspectives of all our global team members. Join us and discover why Micron’s Global Procurement team is the preferred destination to unleash your talent!

We are looking for a motivated and skilled Sr Program manager in Singapore. In this role, you will be instrumental in achieving our strategic objectives by using analytics. Working collaboratively with team members across Micron’s global sites, you will contribute to our profitability goals and future cost reduction aspirations. You will also lead cross-functional initiatives across category teams, developing and implementing actionable insights that empower the category team to meet business objectives. This position offers an exciting chance to create a significant impact on our global operations and strategic goals.

Key Responsibilities:

• Be functional expert(Semicon Material, Interconnect, Mechanical, etc) to be able to provide training & coaching to related CSM on the specific categories’ should cost analysis.
  
• Work closely w/ related CSM using the McKinsey Cleansheet system to do the should cost model creation, related data gathering & validation, and should cost vs. current price gap analysis & the identify the continuous cost improvement opportunity.
  
• Work w/ related should cost champion to quarterly evaluate, validate should cost w/ the CSM. Report the should cost related KPI including saving opportunity, should cost coverage/adherence rate etc.
  
• Further enhance should cost related process and system efficiency and improve the data visualization through dashboard development.
  
• Continuously work w/ CSM & SMAI team to apply process enhancement & automation for the should cost related activities.
  
• Support Design for Cost efforts between Sourcing, Engineering and Business units;
  

Requirements

• Familiar w/ the product cost analysis including identifying the cost structure, investigate the cost element and continuously explore cost improvement opportunities.
  
• Deep knowledge on the related commodities including operation process, equipment running cost, technical specification and raw material consumption etc and could build the cost model independently.
  
• Strong project management skill and able to cooperate effectively with the related stakeholder and drive the business performance. PM certification is a plus.
  
• Able to do the cost related market intelligence analysis to facilitate the related data collection.
  
• Solid system development skill including the knowledge of SQL, Power BI, Tableau, ML/AI etc.
  
• Experience of the McKinsey Cleansheet system or similar cost analysis system is a must.
  
• Fluent oral & written English is a must
  

Leads people who are responsible for internal business projects and programs involving department or cross-functional teams of subject matter experts, delivering products through the design process to completion. Plans and directs schedules as well as project budgets. Monitors the project from inception through delivery. May engage and oversee the work of external vendors. Assigns, directs and monitors system analysis and program staff. These positions' primary focus is project/program management, rather than the application of expertise in a specialized functional field of knowledge although they may have technical team members.

About Us

SPH Media is evolving, and we welcome talented individuals to join us in our transformation journey. Our mission is to be the trusted source of news and lifestyle content in Singapore and Asia. As an employer, we are committed to rewarding our people fairly and developing them in their careers. Grow your career in a vibrant and collaborative environment built around a culture of respect and inclusivity. Join us! To work with passionate people who impact lives through the stories they tell.

Reporting to the Chief Financial Officer, you will drive all matters relating to Enterprise Risk Management (ERM) within the organisation.

Roles & Responsibilities

• Lead the development of fit-for-purpose ERM framework and policies
• Develop and maintain organisation wide risk appetite including monitoring of adherence to the risk appetite through associated Key Risk Indicators (KRIs)
• Lead and/or support all phases of the design and delivery of the overall ERM plan, including but not limited to risk identification, monitoring, and controlling activities that include threat scanning and KRIs reviews.
• Supervise and undertake ERM projects that meet organisational imperatives, departmental and other appropriate standards.
• Lead risk assessments of assigned department or functional areas including the review of risk registers and the development of key risk management tools and templates
• Influence and facilitate changes to improve the controls environment to mitigate risks to an acceptable level.
• Key business partner to maintain and develop relationships with key stakeholders to help ensure the ERM plan carried out adequately addresses the key risks in the Organization.
• Advice, train, execute communication and outreach initiatives to nurture a culture focused on identifying and managing risks impacting the Organization’s ability to achieve its strategic and operational objectives
• Go-to person as the COE for risk management matters including advisory and solutioning
• Prepare and assist with the appropriate Management and Audit & Risk Committee reporting.

Job Requirements

• Strong risk management background, preferably with 10 years of relevant working experience
• Possess professional qualifications such as CRMA, CISA, CIA or COSO ERM certified
• Able to work independently, as well as maintain seamless interactions with the various teams and business units across the organization
• Strong ethics and professional integrity with ability to demonstrate discretion, respect confidentiality and sensitivity of information
• Strong team leader with ability to coach, inspire, motivate a team to deliver.
• Strong analytical skills and ability to focus on the details and see the ‘big picture’
• Sound project management capabilities to organize, priorities and meet deadlines
• Ability to understand complex issues taking in the cross-organizational / cultural context
• Outstanding relationship management capabilities, including dealing confidently with senior management and ability to influence them to drive change