Roles & Responsibilities
Job scope:
Responsible for implementing business plans relating to staff control, handles people issues, performs store-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance, and back office support. He/she is responsible for the recruitment, training and motivating staff, and assisting the outlet manager in day-to-day activities of an outlet.
· Coordinate daily roster and supervise attendance
· Supervise and coordinate, pre-meal meeting conducted with staff daily
· Project and order required supplies
· Provide co-ordination and services for both kitchen and service.
· Provide suggestions or develop new SOP to improve on operation.
· In-charge of recruitment, selection and training of new hires
· Monitor and manage the staff performance including punctuality, customer service and food quality
· In-charge of overall supervision of the outlet/restaurant
· Facilitate innovation and lead staff to implement change
· Manage an efficient team of service staff by coach, training, and supervising staff to operate stations and deliver a great customer experience
· Ensure and maintain service quality and professional etiquette
· Customer feedback management
· Examine food and beverage preparation
· Ensure quality control for food and service
• manage shop staff and arrange store work schedule.
• Beverage preparation such as tea, ice cream and other kitchen duties.
• Cashier and counter duties as assigned.
• Maintaining the overall cleanliness and tidiness of work areas.
• Be involved in the opening and closing of the store (depending on the shift).
• Other job tasks related to outlet operation
Working Days:
6 days
Working Hours:
12:30pm -- 11:00PM
10:30PM -- 9:00PM
Location:
AMK Hub near MRT and bus interchange
Toa payoh MRT