As a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience.

WHAT YOU WILL BE DOING

• Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.
• Increase customer satisfaction and retention by building strong, long-term client relationships.
• Conduct regular check-ins to improve product usage and address customer issues promptly.
• Collaborate with customers on renewals, account expansions, and retention strategies.
• Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
• Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
• Troubleshoot technical issues in partnership with the Engineering and Development teams.
• Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
• Proactively manage a book of business, tracking account health and mitigating retention risks.
• Collaborate cross-functionally to optimize processes and implement solutions for customer success.
• Support system configuration and onboarding processes tailored to customer requirements.

WHAT YOU NEED TO HAVE

• Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.
• Proven experience in customer success or account management within a B2B SaaS or software company.
• Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.
• Proactive attitude and mentality in identifying opportunities to expand customer accounts by understanding their evolving needs and aligning them with our solutions.
• Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.
• Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients.
• Demonstrated success in renewals, upselling, and account expansion strategies.
• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• Meticulous attention to detail and a high degree of accuracy in all deliverables.
• A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness.
• Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage.

Responsibilities:

1. To ensure alignment of Divisional Procurement strategy & processes to the Group Procurement Policies & Authorities
2. To ensure effective governance and transparency of operations
3. To maximize value creation & optimize total cost of ownership
4. To ensure a stable and competitive supplier base
5. To adopt best in class procurement systems and processes

Strategic Responsibilities:

1. Perform Spend Analysis to support sourcing strategy and annual plan development for TSL
2. Perform study of supply market intelligence (market, vendor, product, commodity, etc) for TSL
3. Drive procurement cost reduction initiatives within TSL
4. Support the development and drive the implementation of Group Procurement strategies, policies and initiatives at TSL
5. Contribute to the development of procurement planning processes
6. Lead/Manage the procurement processes at TSL
7. Drive the alignment of Divisional SOP to GPPA and ensure compliance to GPPA for TSL
8. Drive and manage capability development and knowledge management for TSL

Operational Responsibilities:

1. Conduct tenders in accordance to Division SOP/GPPA and make recommendations to Tender Committee
2. Understanding and influencing sourcing project / business requirements. Identify opportunities that focus on cost reductions, efficiencies/quality improvements, risk mitigation, industry and supply trends and shifts in technology
3. Supplier Classification, Relationship Management and contract management
4. Proactively work with Stakeholders and assist in or directly manage spend
5. Know, understand and stay abreast of industry trends, benchmarks, best practices, etc.
6. Monitor Strategic/key Suppliers to provide internal notifications and develop risk mitigation scenarios
7. Analyze past and future demand volumes, inventory trends and current inventory levels
8. Drive Procurement Digital Strategy (Digitization and Automation of processes) and reductions in Total Cost of Ownership (i.e. supply programs, catalogs) at TSL
9. Supplier assessment and due diligence: Conduct assessments and audits of current and potential suppliers to evaluate their compliance with ethical, social, and environmental standards. Identify risks and areas for improvement and collaborate with suppliers to drive corrective actions.
10. Supplier performance monitoring: Establish metrics and key performance indicators (KPIs) to evaluate supplier performance in responsible sourcing. Regularly monitor and evaluate supplier performance, providing feedback and guidance to drive continuous improvement.
11. Stakeholder engagement: Collaborate with internal stakeholders, including procurement, legal, sustainability, and operations teams, to ensure responsible sourcing practices are integrated into procurement processes.
12. Training and awareness: Conduct training programs to educate employees, suppliers, and other relevant stakeholders on responsible sourcing practices. Promote awareness and understanding of responsible sourcing throughout the organization.
13. Reporting and transparency: Prepare regular reports and metrics to track responsible sourcing performance. Ensure transparency by communicating progress, challenges, and achievements to internal and external stakeholders.
14. Continuous improvement: Drive continuous improvement initiatives related to responsible sourcing, collaborating with suppliers and internal teams to implement best practices, innovative approaches, and new technologies.
15. System evaluation and enhancement: Assess the effectiveness of current procurement systems and tools. Identify gaps, inefficiencies, and user pain points. Collaborate with IT and procurement teams to recommend system enhancements to improve functionality, usability, and data integrity.
16. Managing the roles and permissions assigned to individual users. Involves in determining the access levels and responsibilities of different users and ensuring that the appropriate individuals or authorities have the necessary approval rights.
17. Continuous improvement: Stay informed about emerging procurement trends, technologies, and best practices. Proactively identify opportunities for process improvement and automation. Lead or participate in projects to implement new tools, systems, or process enhancements.

Requirements:

1. Operational

(i) Perform Cost Benefit analysis of strategies and initiatives

(ii) Prepares Monthly, Quarterly and Yearly performance reporting, when required

(iii) Project implementation

(iv) Perform business process analysis for Procurement (MS Dynamic 365)

(v) Risk Management and reporting

(vi) Drive ESG policy implementation and reporting for Procurement

2. Strategic

(i) Identifying procurement strategies to suit the different business needs

(ii) Negotiations with strategic vendors, when required.

3. Interactions

Divisions/BUs (50%)

(i) Implement the strategic procurement initiatives across the

Division.

External Parties (50%)

(i) Negotiations with strategic vendors

(ii) Guide consultants on the relevant strategic procurement

initiatives

i. Bachelors's Degree in any discipline

ii. Masters Degree or Procurement Professional Certification will be an advantage.

iii. Minimum 8 years of experience

Interested candidate can send in your resume in Microsoft Words, along with a picture of yourself to :

[email protected]

We regret to inform that only shortlisted candidates will be notified.

Thank you for applying.

Carol Tan

EA License No.: 23C1894

EA Personnel No.: R24121972

Task and Responsibilities

• To provide necessary support to PaxOcean Group HSE for all matters
• Function as the appointed Fire Safety Manger (FSM) for the yard and ensure all requirements as per Fire Code are being complied with
• Taking lead as FSM or other appointed role within the Emergency response plan (ERP) during the event of an emergency
• To serve as HSE Duty Manager as per manpower scheduling
• Identify areas of improvement within current system and processes and recommend areas of improvement
• Co-ordinate with both internal and external stake holders (Yard Management team, Owners, Contractors, and local government authorities) on all HSE matters
• Ensure PaxOcean safety procedures are up to date and conforms to Singapore and International Standards and align with regulatory requirements
• To strategize and plan out annual department work plan and Key Performance Indicators (KPI)
• Identification of training needs for both yard operational team and HSE department personnel
• To participate in the evaluation and appraisal for all HSE department personnel’s performance and work output
• To oversee the conduct of periodic audit and assessment of consultants, suppliers, contractors
• Oversee preparation of weekly and monthly HSE report
• Organise HSE Monthly Committee meeting
• Prepare External Awards Application
• Carry out periodic maintenance, servicing and replacement for all HSE assets
• To prepare and submit Prequalification Questionnaire
• Assist to monitor department budgets and expenditure
• To plan and implement HSE initiatives and campaigns

Job Requirements

• More than 10 years of Shipyard / Marine related Experience.
• At least 5 years of experience in management role.
• Bachelor’s degree in EHS / any relevant engineering field from recognized institute.
• Firm and decisive in decision making
• Ability to provide feasible and practical solutions to challenges encountered
• Competent in planning and conducting ISO 45001, ISO 14001 & Safety Management System Audit.
• Ability to monitor and conduct data analysis and trending
• Ability to conduct investigation and root cause analysis utilizing various proven investigational techniques
• Proven track record on people’s management
• Ability to prepare and present concepts and ideas to both internal and external stakeholders, including senior management team

Position objective and summary

• Provide the leadership, management and foresight required to ensure that the business productivity is at its optimal level, through implementation and maintenance of the most efficient and effective operational controls, administration, and reporting procedures.
• Submit reports on performance and progress of the operation.

Main tasks / activities / responsibilities

• Assist Operation manger to enforce the structural plan set in place by the management and support the business plan for growth
• Work closely with Operation Manager, Supervisor and Lead Hand, to achieve daily operation activities.

Job requirements (education, linguistic ability, professional experience, leadership qualities, soft skills etc.)

• Relevant Degree with 8 yrs relevant work experience
• Experience in evaporator & process plant supervisory role will be advantageous
• Experience working in EHS and Permit-To-Work system
• Able to speak, read and write in English and Chinese

Key Responsibilities:

• Develop and implement HR strategies that align with the organization’s objectives and business needs.
• Oversee talent acquisition processes to attract and retain top talent.
• Lead initiatives to improve employee engagement, satisfaction, and retention.
• Manage compensation, benefits, and performance appraisal systems.
• Ensure compliance with labor laws and regulatory requirements.
• Develop and monitor HR metrics to track the effectiveness of HR programs.
• Advise senior management on HR-related matters and provide strategic counsel.
• Cultivate a culture of diversity, inclusion, and continuous learning within the organization.

Requirements:

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
• 8+ years of HR experience, with at least 3 years in a leadership role.
• Will be considered for director role, depending on seniority
• Strong knowledge of labor laws and HR best practices.
• Proven ability to lead and develop teams.
• Excellent communication, decision-making, and organizational skills.
• Strategic mindset with the ability to execute at a tactical level.

(1) Experienced in F&B operations for at least 2 years;

(2) Independent with initiative;

(3) Maintain daily and monthly reports of outlets;

(4) Preparation of profit / loss statements;

(5) Purchasing of materials if required;

(6) Sourcing for clients to rent stalls;

(7) Daily operations of outlets.

In order to develop the organization and to grow the business further in the region, ambitious and highly skilled sales professionals with solid marine industry background are needed.

ORGANISATION

This role reports directly to the Managing Director based in Singapore and will be in charge of driving growth of new equipment sales, spare parts and services in an assigned region in Southeast Asia.

YOUR RESPONSIBILITIES

Sales management: Influence, shape and implement the sales and marketing strategy with a particular focus on key assigned markets. Originate and close opportunities to develop new market segments, product groups and channels.

Account management and marketing: Build and develop established relationships with key customers such as shipyards and owners, and technical consultants. Lead all business development and marketing activities to achieve sustainable profitable growth.

Strategy planning: Take a proactive support role to plan and prepare the annual budget and sales forecasts and execute specific plans to meet the target. Regular provision of information for planning and forecast via sales force

Operational management: Align sales with factory’s manufacturing capacity. Work in close cooperation with all key functions and help to maximize the capabilities of the business. Manages sales process, coordinates and negotiates proposals in cooperation with technical team, internal functions, other involved professionals and management.

YOUR PROFILE

· Diploma or Degree in Engineering, preferably in Marine, Mechanical, Mechatronics or Electrical field.

· You have a strong and successful sales experience of around 5 to 10 years in marine industry, preferably selling capital equipment’s.

· You are a strong networker and to-the-point communicator who is able to build and maintain a solid internal and external network.

· You have good interpersonal skills and can interact easily and influence all levels of stakeholders.

· You are result driven and persistent to drive towards company targets.

· You are willing to travel in the region.

Responsibilities:

• Overall control and responsibility for the designated project.
• To establish, monitor and update all Project plans, budgets, programmes and resources requirements
• To establish the Project tendering procedures and conditions, structuring of contract packages and appointment, administration and payment of all subcontractors and suppliers.
• To identify, report and update the Contract changes and modifications to the relevant parties.
• To ensure the financial standing of the Contract is maintained at all times and reporting in line with Company Policy and that all opportunities are taken to minimize cost,
• To direct and manage the performances of responsibilities delegated to the subordinate staff employed in the Project.
• To coordinate all Project support and development of Project staff.
• To ensure the Project safety and environmental protection are in compliance with Occupational Health, Safety and Environmental Acts and Site Safety Plan.
• To ensure the quality of works delivered is in accordance with the design and QA/QC Plan.
• To maintain professional relationship with Owner, Client, Consultant and Local Authorities.
• To ensure that all relevant notifications to the Client are delivered in the current form and within the necessary time frame.
• To monitor performance of subordinate staff employed in the Project and to identify deficiency and initiate both training on and off site for the development of the staff.
• To promote good morale, team spirit, industrial relations and enforce discipline where necessary.

Requirements:

• Degree in Construction Management
• At least 10 years of experience in construction
• Previous experience in data center construction

Sales Manager Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

Sales Manager Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

We are looking for an experienced Construction Manager to lead our project teams and oversee our construction sites. The ideal candidate will bring leadership, precision, and a deep understanding of the construction industry to ensure projects are completed safely, on time, and within budget. This role requires strategic planning, effective communication, and robust project management skills to steer complex construction projects from ground-breaking to completion.

Responsibilities

• Oversee and direct construction projects from conception to completion while monitoring compliance with safety and building regulations.
• Coordinate and supervise construction workers and subcontractors, select tools and materials, and review work progress on daily basis.
• Interface with project inspectors, contractors, architects, engineers, city and county officials, and clients.
• Negotiate terms of agreements, draft contracts and obtain permits and licenses.
• Analyze, manage and mitigate risks ensuring quality construction standards and the use of proper construction techniques.
• Prepare internal and external reports pertaining to job status and plan ahead to prevent problems and resolve any emerging ones.
• Meet contractual conditions of performance and maintain comprehensive project documentation.

Requirements

• Proven working experience in construction management or related field
• Strong knowledge of construction materials, processes, and equipment.
• Ability to plan and see the “big picture” and competency in conflict and crisis management.
• Excellent time and project management skills, able to multitask effectively.
• Solid understanding of safety regulations and building codes.
• Excellent communication and interpersonal skills, with an ability to lead and motivate teams.

Sales Manager Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

Job Responsibilities

• Lead and manage project execution, monitor site progress, and ensure on-time completion of the project
• Ensure compliance with safety regulations and the latest WSH Act at all time
• Evaluate and report to management on project progress
• Able to liaise with subcontractors, architects, consultants and authorities
• Help to set guidelines and provide expertise and supervision to the team
• Identifying potential risks, performing risk analysis and planning risk mitigation strategies
• Controlling all construction operations, procurements, the quality of deliverables and project costs
• Obtain permits and licenses from appropriate authorities
• Ensure all deadlines are meet
• Perform other ad hoc duties given by management

Job Requirements

• Possesses at least a Degree or Diploma majored in Civil Engineering or related field
• Excellent knowledge of construction materials and equipment
• Minimum 5 years of experience in related position
• Experience in HDB/MOH project
• Be a team player, independent, meticulous, diligent and organized with positive work attitude
• Conflict resolution and conflict management experience

Job Responsibilities

• Lead and manage project execution, monitor site progress, and ensure on-time completion of the project
• Ensure compliance with safety regulations and the latest WSH Act at all time
• Evaluate and report to management on project progress
• Able to liaise with subcontractors, architects, consultants and authorities
• Help to set guidelines and provide expertise and supervision to the team
• Identifying potential risks, performing risk analysis and planning risk mitigation strategies
• Controlling all construction operations, procurements, the quality of deliverables and project costs
• Obtain permits and licenses from appropriate authorities
• Ensure all deadlines are meet
• Perform other ad hoc duties given by management

Job Requirements

• Possesses at least a Degree or Diploma majored in Civil Engineering or related field
• Excellent knowledge of construction materials and equipment
• Minimum 5 years of experience in related position
• Experience in HDB/MOH project
• Be a team player, independent, meticulous, diligent and organized with positive work attitude
• Conflict resolution and conflict management experience

Job Responsibilities

• Emphasizing and leading safety in the production plant to achieve 0 LTIF
• Understand and execute production plan and ensuring targets are met daily, reviewing the Routine Interval Control (RIC) checks
• Enhancing the competencies of the workforce through staff planning, OJT and appropriate rewards and recognition
• Ensuring good machine performance and uptime for optimal production
• Focusing on quality products and services through appropriate parameters setting, competent operators, high availability of machines and appropriate material condition.
• Being responsible for continuous improvement

Job Requirements

• Diploma/Degree in industrial engineering or equivalent
• Minimum of 8 years of experience in structural steel fabrication
• Supervisory or management experience
• Strong communication, leadership, and problem-solving skills

Sales Manager Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

Job Responsibilities

• Lead and manage project execution, monitor site progress, and ensure on-time completion of the project
• Ensure compliance with safety regulations and the latest WSH Act at all time
• Evaluate and report to management on project progress
• Able to liaise with subcontractors, architects, consultants and authorities
• Help to set guidelines and provide expertise and supervision to the team
• Identifying potential risks, performing risk analysis and planning risk mitigation strategies
• Controlling all construction operations, procurements, the quality of deliverables and project costs
• Obtain permits and licenses from appropriate authorities
• Ensure all deadlines are meet
• Perform other ad hoc duties given by management

Job Requirements

• Possesses at least a Degree or Diploma majored in Civil Engineering or related field
• Excellent knowledge of construction materials and equipment
• Minimum 5 years of experience in related position
• Experience in HDB/MOH project
• Be a team player, independent, meticulous, diligent and organized with positive work attitude
• Conflict resolution and conflict management experience

Job Responsibilities

• Lead and manage project execution, monitor site progress, and ensure on-time completion of the project
• Ensure compliance with safety regulations and the latest WSH Act at all time
• Evaluate and report to management on project progress
• Able to liaise with subcontractors, architects, consultants and authorities
• Help to set guidelines and provide expertise and supervision to the team
• Identifying potential risks, performing risk analysis and planning risk mitigation strategies
• Controlling all construction operations, procurements, the quality of deliverables and project costs
• Obtain permits and licenses from appropriate authorities
• Ensure all deadlines are meet
• Perform other ad hoc duties given by management

Job Requirements

• Possesses at least a Degree or Diploma majored in Civil Engineering or related field
• Excellent knowledge of construction materials and equipment
• Minimum 5 years of experience in related position
• Experience in HDB/MOH project
• Be a team player, independent, meticulous, diligent and organized with positive work attitude
• Conflict resolution and conflict management experience

Role Description

This is a full-time on-site role for an Aftersales Manager at Terberg Zenith in Singapore. The Aftersales Manager will be responsible for ensuring customer satisfaction, managing aftersales services, contracts, utilizing analytical skills for problem-solving, and delivering high-quality customer service and sales support.

Qualifications

• Customer Satisfaction, Aftersales, and Customer Service skills

• Analytical Skills for problem-solving

• Experience in Sales support

• Excellent communication and interpersonal skills

• Ability to work effectively in a team environment

• Previous experience in a similar role in the waste management industry is a plus

• Bachelor's degree in Engineering or related field

Scope

• Source for new commercial and government clients
• Develop good working relationships with clients and get client feedback
• Upsell solutions to solve client’s challenges
• Collaborate closely with other teams, such as deployment team and product team, to deliver exceptional customer value

Requirements

• Minimum educational requirement of a Degree, or equivalent qualification.
• At least five years of experience with a proven track record in enterprise software sales.
• Excellent interpersonal abilities and adeptness in fostering relationships.
• Exceptional verbal and written communication skills are essential.
• Commitment to achieving results

Benefits

• Meaningful work to make the world safer
• Chalk up valuable experience and insights within the cybersecurity industry
• Competitive salary package
• Annual flexi benefit and reimbursement for health screening expenses.
• Enjoy 18 days of annual leave, with increments based on years of service.

• Assists the Outlet Manager in preparing annual operating budget in conjunction with Director of F&B.
• Assists the Outlet Manager to maximize profitability of the restaurant & room service.
• Ensures that staff completely understand company policies & standards
• Assists the Outlet Manager in analyzing menus and products of competitive restaurants & room service.
• Assists the Outlet Manager in recruiting, training and evaluating employees.
• Assists the Outlet Manager to inspect the physical condition of furniture and decorations.
• Checks the tidiness & cleanliness of staff, ensures grooming standard is implemented.
• Checks and ensures the timely submission of the Daily bar inventory and par report, against restaurant or bar sales report at the end of each shift.
• Conducts daily briefing and de-briefing for a function assigned.
• Prepares effective duty roster to ensure sufficiency of manpower in accordance to volume of business.
• Communicates effectively with quests, subordinates, immediate superior and other section heads.
• Prepares daily cover count and revenue report for the outlet.
• Attends daily F&B briefing, F&B Meeting in the absence of the Outlet Manager, and all other training sessions and meeting required for the position.
• Administers personnel action, on leaves, overtime requests, disciplinary actions and commendation.
• Identifies and solves problems in service in a professional manner. Handles guest complaints professionally.
• Reports and controls breakage and losses in the assigned outlet.
• Implements cost savings procedures in electricity, operating supplies and other controllable costs in relation to service operation.
• Knows and understands all the food and beverage policies and procedures in service of food and beverage in order to ensure the correct implementation.
• Follows control procedures in food and beverage cost and cashiering.
• Promotes guest satisfaction in the outlet.
• Receives and handles booking inquiries and special arrangement.
• Controls the requisition point and par stock level for beverage supplies, food supplies, guest supplies and bar supplies in the outlet.
• Coaches and counsels captains, bartenders and waiters effectively.
• Motivates a strong team within the outlet section.
• Communicates openly with the service personnel and keeps them informed of all important information to assist them in their jobs.
• Performs other duties as assigned by Outlet Manager, Director of F&B.

Job Description:

•Responsible for sales for Aviation Lubricants and Chemicals

•Oversees business development of organization within Asia Pacific Region

•Forecasting and developing sales strategies plans to meet business objectives in terms of revenue and margin.

•Analyze market, industry trend and the competition to identify new sales opportunities for current and future business needs of customers.

•Provide excellent customer service and ensure customer satisfaction to develop long term relationships with key/current/prospective customers.

•Prepare weekly & monthly sales reports of progress and forecasts to internal and external stakeholders.

•Deliver sales presentation to customers.

•Performing pricing analysis and manage stock inventories.

•Lead, train and manage sales team performance to achieve annual sales targets.

•Manage internal and external audit and certification.

•Need to travel to overseas – business trip

•Other ad-hoc duties as assigned.

Requirements:

•Diploma in Sales & Marketing or equivalent

•Minimum 2-3 years’ corporate sales experience, preferably in Aviation Industry

•Good selling skills & confident in presenting company’s portfolio

•Presentation Skills

EA PERSONNEL: R1988532

EA LICENCE: 21C0430

Job Description

a) Research prospective accounts in targeted markets, pursue leads and follow through to a successful agreement

b) Understand the target markets, including industry, company, project, company contacts and which market strategies can be used to attract clients

c) Collaborate with design and sales teams to ensure that requirements are met

d) Maintain relationships with current clients and identify new prospects within the area you have been assigned

e) Possess a strong understanding of our products, our competition in the industry and positioning

f) Follow the latest industry developments and stay up-to-date on corporate competitors

g) In addition to the duties which this position usually entails you may from time to time be required to undertake additional or other duties as necessary to meet the needs of our business.

Qualification

Minimum 2 years working experience

Job Description:

•Responsible for sales for Aviation Lubricants and Chemicals

•Oversees business development of organization within Asia Pacific Region

•Forecasting and developing sales strategies plans to meet business objectives in terms of revenue and margin.

•Analyze market, industry trend and the competition to identify new sales opportunities for current and future business needs of customers.

•Provide excellent customer service and ensure customer satisfaction to develop long term relationships with key/current/prospective customers.

•Prepare weekly & monthly sales reports of progress and forecasts to internal and external stakeholders.

•Deliver sales presentation to customers.

•Performing pricing analysis and manage stock inventories.

•Lead, train and manage sales team performance to achieve annual sales targets.

•Manage internal and external audit and certification.

•Need to travel to overseas – business trip

•Other ad-hoc duties as assigned.

Requirements:

•Diploma in Sales & Marketing or equivalent

•Minimum 2-3 years’ corporate sales experience, preferably in Aviation Industry

•Good selling skills & confident in presenting company’s portfolio

•Presentation Skills

EA PERSONNEL: R1988532

EA LICENCE: 21C0430

What We Offer

Experience the Liebherr Culture and Belief of “One Passion. Many Opportunities.” Immerse in our diversified workforce and make a meaningful, real-world impact with our organisation. We offer a competitive starting salary along with comprehensive medical and dental benefits. Additional perks include two-way transportation provided to/from Clementi MRT, a friendly and nurturing environment and good work-life balance.

The Job

The primary focus of this position is to lead and manage the MRO operations (Pt 145), within the LSI Aerospace division. This position will provide key leadership and accountability for MRO operations and the overall performance of each employee of the department. As a key part of the management team, the MRO Operations Manager will be active in the definition, development and execution of operational policies, top performance, sustained growth and development of MRO activities for Liebherr products and services.

The position holder will be the key focal point for resolution of issues related to MRO operations beyond daily routine; as well as for the development of solutions according to (internal & external) customer requirements. Maintaining and improving overall performance, cost-effective operations and profitability will be the driving factors. This role requires management of requirements, processes, departments and employees, and establishment of solutions and activities to achieve results, based on goals and objectives directed by senior management of the Aerospace division.

What You Can Expect of the Job

• You’ll develop, assist & direct assigned managers to effectively lead department employees in achieving goals and objectives. Establish, maintain and improve operations and performance in line with company targets, and operational expectations to meet customer satisfaction goals.
• You’ll always maintain a safety conscious working environment, to meet or exceed industry and regulatory standards relative to Aerospace MRO operations.
• You’ll develop and implement continuous improvement initiatives (e.g. LEAN) to enhance profitability, productivity and efficiency of LSI MRO operations.
• You’ll implement and operate, in collaboration with other stakeholders (e.g. LSI finance controlling, sales, customer service, GM) tools and methodologies for management of relevant KPI, such as costs, efficiency, performance.
• You’ll develop and implement strategy, programs and initiatives to manage and improve employees’ attendance, knowledge, productivity, working skill sets, performance and retention, e.g. through developmental programs, and training.
• You’ll take a leading role in planning of budget, staff/skill development and related reviews, make recommendations relative to respective operations.
• You’ll oversee the facilities’ heavy mechanical & test equipment to ensure operational up time and minimize disruptions. Conduct risk assessment, make recommendations and implement scheduled maintenance for effective cost management of equipment.
• You’ll participate / assist in vendor negotiations and selection.
• Any other task assigned by the General Manager.

What We Expect of You

• Degree in Mechanical or Aeronautical Engineering (or equivalent) with at least 5 - 7 years with aerospace MRO and/or OEM engineering experience and at least 3 - 5 years of demonstrated leadership track record.
• Good knowledge of processes (production and/or repair), technologies, aircraft components (e.g. pneumatic, hydraulic, heat exchangers, avionics/electronics, composites) and subsystems (e.g. air management, flight control and actuation, landing gear).
• Solid experience in repair and overhaul processes, procedures, technologies. Good understanding of repair station environment operating under relevant regulatory standards (e.g. FAA, EASA, CAAS, CAAC).
• Sufficiently qualified, experienced and eligible for approval by the regulatory authorities.
• Strong analytical skills in examining, assessing and re-engineering operations and procedures, formulating, developing and implementing policies and procedures.
• Commitment to foster a cooperative work environment; lead in conflict avoidance/resolution and mediation skills
• Strong interpersonal and communication skills and demonstrated ability to work effectively with a wide range of stakeholders at various hierarchical levels.
• Practical proficiency in relevant ERP/IT applications, such as MS office suite, BaaN, e-Lirom.
• Required to attend meetings, seminars, exhibitions, customers’ visits, product training and company functions.
• Required to travel in support of business activities.
• Exposed to a combination of normal office and shop environments

Who We Are

Liebherr-Aerospace is a leading European manufacturer and global supplier of Air Management, Flight Control, Actuation and Landing Gear systems as well as Gearboxes. Liebherr-Aerospace’s dedicated regional service centre, Liebherr-Singapore, provides a wide range of support services to the aviation industry in Asia-Pacific.