Job Description & Requirements
Are you passionate about the bubbling world of Bubble Tea? Do you have a knack for leadership and a thirst for professional growth? Look no further because LiHO is seeking Management Trainees to embark on an exciting journey with us!
Responsibilities
1. Training and Development
â—Ź Facilitate training programs for MT, Store Managers, Store Supervisors, Floaters & re-training of staff within the assigned zone.
â—Ź Ensure consistency in the application of Standard Operating Procedures (SOPs) and brand guidelines across all outlets.
â—Ź Create SIC, Full Time & Floater training checklist, to re-check every 1 month and provide updates monthly.
2. Compliance Oversight
â—Ź Conduct regular audits of outlets (weekly) within the assigned zone to ensure adherence to brand standards, operational protocols, and customer service excellence (opening / closing / SA1 / SA2).
â—Ź Provide feedback and corrective actions to address non-compliance issues promptly.
â—Ź Ensure that staff handles cash according to standards (Correct payment methods selected, maintains precise cash registers, reports all discrepancies, drops cash bag into the safe box during closing)
â—Ź Monthly SIC & Full Time promotion training plan
â—Ź Inspection work, including outlet hygiene and staff grooming
â—Ź Responsible for opening and closing stores in accordance with the operational process, on-duty management and ensuring quality and food safety.
â—Ź Responsible for guiding, managing, and supervising how store employees promote sales, improve work quality and service attitude, and complete assessment for staff.
â—Ź To maintain the safety of the store, not to allow unauthorized visitors/non existing company staff into the outlet without HQ approval.
â—Ź Strictly not allowed to accept interviews in the workplace without permission/post any private & confidential details of the company / defame the company / sell company items or products privately or take away company items/products (including staff drinks)
3. Performance Enhancement
â—Ź Identify areas for performance improvement within outlets and propose plans for implementation in collaboration with the Operations Excellence Team.
â—Ź Drive continuous improvement in sales, operational efficiency, and customer satisfaction.
â—Ź Ensure smooth operation of outlet sales.
4. Operational Support
â—Ź Provide hands-on support during critical operational periods or for outlets facing challenges.
â—Ź Collaborate with Store-in-charge to optimize inventory management (First Expiry First Out practices, accurate & punctual monthly stocktake & wastage submission), employee scheduling, and overall outlet performance.
â—Ź Fixed schedule at certain outlets weekly (assigned zone)
â—Ź Motivate and push staff towards their sales and cup sold target
â—Ź Follow up / assist on marketing events, plans and trainings
â—Ź Follow up on food safety and outlet maintenance schedule
â—Ź Find outlets or staff with manpower control issues and customer feedback on quality, as well as come up with and execute training plans to improve.
5. Communication and Reporting
â—Ź Establish clear communication channels with Store-in-charge, Scheduler, Operations Excellence Team, and HR Business Partners.
â—Ź Provide comprehensive and timely reports on compliance, training effectiveness, and performance analysis within the assigned zone.
â—Ź Communicate with new full-time staff and assess the effectiveness of their OJT.
â—Ź Assist in inspecting the capabilities in various stations of outlet staff (worked 3 months and above) within the assigned zones (to achieve at least 90%)
6. Employee Engagement
â—Ź Foster a positive and collaborative work culture within the assigned zone.
â—Ź Conduct regular engagement sessions, address concerns, and contribute to a high level of employee morale.
â—Ź Be able to conduct training sessions independently
7. New Outlet Openings
â—Ź Play a key role in training teams for new outlet openings within the zone.
â—Ź Reserve and formulate training plans for potential SIC candidates within the assigned zone.
â—Ź Train new SIC to complete the basic training for new outlet openings, and supervise the store operation process to meet operating standards.
â—Ź New SIC training to complete
â—Ź Ensure a seamless transition and adherence to brand standards during the launch phase.
8. Outlet Closure / Handover process
â—Ź Manage the outlet closure process, ensuring a smooth transition and minimal wastage of perishable items.
â—Ź Train SICs to complete the basic training for permanent store closures and supervise the process, ensuring proper closing standards.
â—Ź Oversee the handover process during changes in Store-in-charge, ensuring a comprehensive and organized transition.
9. Staff Confirmation
â—Ź Complete staff confirmation on-site according to given guidelines/standards and complete by given deadlines within assigned zones
Requirements
â—Ź Proven experience in a multi-unit retail or food service management role.
â—Ź Strong training and facilitation skills.
â—Ź Exceptional organizational and problem-solving abilities.
â—Ź Excellent communication and interpersonal skills.
â—Ź Flexibility to travel between assigned outlets within the zone.
● Flexibility according to company’s arrangement/manpower needs - Weekends/Morning, Afternoon or Night Shift/Public Holidays (E.g. Christmas, Chinese New Year), and to do Store Opening & Closing (at least once a week – able to be flexible according to company arrangements)
â—Ź Passion for the bubble tea industry and a commitment to upholding high-quality standards.
â—Ź Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
â—Ź Ability to work alongside frontline staff, adhere to principles, and maintain a strong sense of responsibility with a positive and proactive attitude.
â—Ź Gain comprehensive knowledge of the company's food and beverage operations through rotational training.
â—Ź Drive sales and profitability across outlets.
â—Ź Develop expertise in restaurant operations, including manpower scheduling, administrative tasks, and inventory control.
â—Ź Oversee proper training for new employees and monitor their progress.
â—Ź Ensure compliance with outlets' operations, company policies, and safety regulations.
â—Ź Maintain high standards of cleanliness and hygiene as per NEA regulations and company policies.
â—Ź Prepare business reports and assist with ad-hoc duties.
â—Ź Regularly assess individual performance and collaborate with superiors for career progression.
Benefits:
â—Ź Competitive remuneration with salary commensurate with experience.
â—Ź Enjoy a refreshing Staff Drink on us!
â—Ź Annual leave to recharge and rejuvenate.
â—Ź Medical benefits for your well-being.
â—Ź Extensive training and career progression opportunities.
â—Ź Continuous support with training provided throughout your journey.
Join us at LiHO and become an integral part of a dynamic team dedicated to delivering the best Bubble Tea experience! Let’s brew success together!