Who is Taco Bell?
Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favourite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. That’s right… Taco Bell has 8,200+ restaurants in over 32 countries around the world, with offices in the U.S., Canada, UK, India, Australia, and Singapore. And we don’t plan to stop there.
We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands.
Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.
We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.
And all of that comes with fun, year-round events like holiday and cultural festivities, development opportunities you can take advantage of from anywhere you are, and random recharge days – just to name a few. We truly believe that where you work matters and taking care of our employees matters as much to us as taking care of our fans.
At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fuelled fun? Learn more about the career below.
What is “Live Más”?
Equally important to the job role and responsibilities is making sure the Franchise Training Specialist can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you.
About the Job:
Reporting to the Human Resources Lead, this role directly affects the productivity and knowledge of Franchise restaurant employees and the Franchise operations team.The Franchise Training Specialist develops, designs, and/or executes learning solutions to support the learning, growth, and development of Franchise employees, to better enable restaurant operations, reduce employee turnover, and provide a better guest experience.
The Day-to-Day:
People Development
· Partner with operations to ensure franchise restaurants maintain ongoing employee training and development, and employee development aligns with bench succession plans to support projected restaurant growth
· Leverage culture and people capability to fuel brand performance
Restaurant Standards & Core Curriculum
· Support implementation and rollout of training materials and curriculum in all restaurants of the organization
· Develop training materials for franchise-driven standards
· Align with Taco Bell International on approval of new training content to ensure consistency with global standards
· Coach franchise RGMs to ensure training systems are properly followed
Learning Management System
· Manage day to day user provisioning, training content repository, and curriculum assignment
· Review reports and follow-up on any identified training gaps or issues
New Restaurant Openings
· Partner with Taco Bell corporate training and operations leaders to develop detailed training execution plan for restaurant openings
· Provide pre-and post-opening training guidance to ensure proper training processes are followed
· Manage printing and delivery of training materials to ensure each restaurant has complete training materials prior to openings
New Initiatives
· Develop training materials for franchise-driven marketing windows and promotions
· Partner with corporate training and operations leaders to develop and execute training plans for franchise-driven and corporate-driven marketing windows and promotions
· Manage printing and delivery of training materials to ensure each restaurant has complete training materials several weeks in advance of product or promotion launch
Is This You?
· Bachelor’s Degree or equivalent experience
· 2+ years’ experience in Franchise Training delivery
· Previous experience in coaching franchise partners and in-store team members
· Previous experience with Learning Management System administration preferred
· Advanced computer skills (able to work effectively within design programs)
· Strong project planning and execution skills
We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people’s lives with Más!
· We are about more than just building restaurants—we connect with our fans through their passions including sports, gaming, and music
· We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle
· We foster a culture of authenticity and believe all people can make a difference
