Responsibilities

• Provide quality customer service to potential/current customers, students, parents and guardians.
• Ensure the satisfaction of customer needs in the best possible way.
• Respond to customers in person or through the telephone and emails
• Ensure proper student registration process and management.
• Collect registration, tuition fees and update student account.
• Maintain stock of books and uniforms on a monthly basis.

Qualifications

• Minimum GCE 'N' Level.
• Minimum 1 year of customer service experience.
• Candidates without experience will be considered.

The role will be supporting Getinge's Academy in coordinating, and administrating training related activities in the South Asia Pacific regions. This includes tasks supporting content management as well as training delivery.

Duties & Responsibilities:

Coordination and administration of Content Management

• Learning Management System (LMS) administration, including uploading of master files and creation of courses and certification curricula
• Administration and set-up of learning path in LMS and Learning Transfer System (Promote)
• Coordination of the localization of content (inc. adaptations, translation and approvals)
• Document management and uploading of updated master files

Coordination and administration of Training Delivery

• Collaborate with regional stakeholders (Sales, Service, HR, QRC, Finance, etc...) for training related matters
• Class administration in Learning Management System (LMS)
• Administrate access requests from external users in MyProfile
• Coordination of trainers, participants, facilities, equipment and other resources
• Coordination of site administration (classroom delivery), i.e. securing practical arrangements in collaboration with local support (material preparation, participants logistics, catering, etc...)
• Monitor training related pre- and post-work
• Collection, consolidation and sharing of participant and facilitator feedback
• Continuously follow up on certification and recertification activities for customer facing staff to ensure compliance
• Support audits by retrieving training data upon request

Support development & users in Learning Management System (LMS)

• First line LMS support for learners, trainers, managers and various Academy roles
• Act as LMS trainer for the various roles when required
• Manage requests from External Partners for LMS access
• Take part in development & testing of new functionality in LMS

Requirements:

• Previous exeprience from training operations or administrations
• Proven coordination and project management skills
• Experience & skills in contemporary learning management system is meriting
• Academic diploma (education, administration or similar)
• Persistent, structured and organized
• Solution-oriented with ability to proactively resolve issues
• Excellent communication skills
• Fluent in English and other language/s spoken in region covered
• Intercultural skills and capacity to work in a cross-functional global team