Job Summary:

The Customer Service Officer plays a vital role in supporting the School Head in the daily operations of the school. This multifaceted role encompasses a wide range of responsibilities, including enrollment activities, class management, record-keeping, school maintenance, prospecting, and cashier duties.

Job Description:

Financial & Enrollment:

• Market and promote CLC courses to potential students.
• Engage in daily prospecting activities.
• Assist in the preparation of enrollment reports.
• Perform cashier duties, including the collection and banking of daily cash and cheques.
• Monitor and follow up on outstanding payments.

Area Marketing:

• Collaborate with the Centre Manager to conduct Area Marketing and Industry Colleagues' Surveys.
• Distribute leaflets, brochures, course information, and promotional materials.
• Assist in designing and producing in-house promotional materials.

Customer Service:

• Manage the customer service counter, ensuring a high level of service quality.
• Provide excellent customer service by addressing customer and prospect inquiries, feedback, and complaints.
• Attend to all requests from teachers, students, and customers.
• Conduct Customer Satisfaction Surveys.
• Maintain up-to-date files and records.

General School Operations:

• Conduct daily checks to ensure school safety and cleanliness.
• Monitor the condition of studios and equipment on a daily basis.
• Update and maintain notice boards.
• Handle sales of stocks and textbooks to students, teachers, and customers.
• Monitor stock levels.
• Assist in preparing operations reports.
• Update the SMS system.

Other Responsibilities:

• Handle daily general administration tasks and support service operations.
• Assist in organizing and participating in school activities.
• Address any other related issues as assigned.

Requirements:

• Preferably, candidates should have sales experience.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office.
• A team player with a positive attitude.
• Part-time candidates are welcome to apply.

If you are a proactive and service-oriented individual with the necessary qualifications and skills, we encourage you to apply for this role.

Join our team and contribute to our school's success !

Pfizer Singapore is recruiting employees for manufacturing site expansion of PFIZER ASIA MANUFACTURING PTE LTD (PAMPL) in Singapore.

Why Patients Need You

Everything we do, every day, is in line with an unwavering commitment to the quality and the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is flexible, innovative, and customer oriented. Whether you are involved in development, maintenance, compliance or analysis through research programs, your contribution will directly impact patients.

What You Will Achieve

You will be a member of Pfizer’s dedicated and highly effective quality assurance and control team. Your knowledge of quality control will be helpful to support our quality programs. Your ability to analyze chemical, biological or microbiological products will help us manage our quality. Your contribution to environmental testing, utility monitoring, analytical testing, microbial identification and sterility testing will help Pfizer provide safe drugs to its patients.

Your qualifications of unique Quality Control instruments will help us meet accuracy specifications for sample management, retains managements, interpretation and evaluation. You will also be relied on for establishing requirements for the transfer of methodology from R&D.

As an associate, your focus on the job will contribute in achieving project tasks and goals. Through your domain knowledge and commitment, you will create a collaborative teaming environment for your colleagues.

It is your hard work and focus that will help in making Pfizer ready to achieve new milestones and help patients across the globe.

How You Will Achieve It

Qualifications

Position Summary:

The incumbent is a member of the Quality Control (QC) Laboratory Systems team. Under the supervision of the QC Manager / Supervisor (Systems team), the key responsibilities are: 

·       Perform / review and document analytical testing and results accurately and in accordance to test methods, site SOPs and relevant protocols, adhering to ALCOA principles and Data Integrity (DI) requirements. 

·       Assist in troubleshooting laboratory technical problems and support laboratory investigations. 

·       Author SOPs, analytical method transfer protocols and reports and other GMP documentation (e.g. trend reports). 

·       Perform preventive maintenance or calibration of instrumentation as required, undertake housekeeping responsibilities and follow safety regulations.

·       Set up and maintain QC processes (e.g. reference standard and retention samples management)

·       Use Imex "way of working" for day to day operations, problem solving, escalation and continuous improvements.

Responsibilities:

·       Perform / review and document analytical testing and results accurately and in accordance to test methods, site SOPs and relevant protocols, adhering to ALCOA principles and Data Integrity (DI) requirements. 

·       Perform / review and document equipment verification and calibration in accordance to procedures.

·       Highlight any abnormalities detected during testing / review and raise laboratory investigations as required.

·       Support laboratory investigations and perform equipment troubleshooting where required. 

·       Participate in 5S team initiatives and practice good housekeeping, ensuring all safety procedures are followed.

·       Author SOPs, analytical method transfer protocols and reports and other GMP documentation (e.g. trend reports). 

·       Set up and maintain QC processes (e.g. reference standards and retention sample management), perform investigations as required for any associated deviations. 

·       Conduct training for fellow colleagues from QC and other departments (e.g. Production). 

·       Uphold Pfizer's code of conduct and values. 

·       Collaborate with cross-functional teams to drive flawless execution.

·       Play an active and impactful role in Tier processes by updating performance against metrics, highlighting issues, with appropriate escalations. Support development and implementation of solutions. 

·       Contribute to the continuous improvement activities in QC laboratory or cross functional teams as nominated. ​

​Job Related Requirements:

·      Effective problem solving skills. 

·      Demonstrated ability to perform in a team.

·      Knowledge of cGMPs and ALOCA principles.

·      Possess a can-do/pride to succeed attitude.

·      Embrace the use of digital technology to scale and speed up every form of interaction and action.

Must-Have

·      Bachelor's Degree in Science

·      Demonstrated technical skills in method validation and testing

·      Ability to read and understand applicable compendial methods, Standard Operating Procedures, technical procedures, and governmental regulations

·      Knowledge of Good Manufacturing Practices and its application standards, processes and policies

·      Excellent organizational skills and strong ability to multi-task

·      Strong written and verbal communication skills

Nice-to-Have

·      A minimum of 1 year QC experience in an analytical laboratory is preferred. 

·      Laboratory work experience with analytical HPLC (High Pressure Liquid Chromotography) Technique

·      Experience leading continuous improvement projects

·      Knowledge of lean manufacturing, six sigma methodologies, and statistics

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.