Job Responsibilities:
• Contributes to the development of Service Technician Annual Training Plan.
• Delivers a wide range of service technician training content to plan, working with subject matter experts in other disciplines to build the personal confidence to deliver and to answer a range of trainee questions.
• Understands and applies all steps in the training cycle; advises service managers and technicians on how to get the most from personal development opportunities; effectively support training needs analysis and prioritization of needs; delivers and assesses competence to standard; critically analyses training feedback, seeking ways to improve.
• Gathers information from the business to support continuous improvement of Survitec service technician training.
• Delivers training effectively, breaking down training topics into manageable building blocks, managing their pace and complexity of topic with the skills base and language needs of their audience.
• Drives and supports appropriate competence assessment activity; supports service operations managers to meet their requirement to assess competence according to schedule and standard; provides coaching and support to develop technicians’ understanding and application of the materials covered.
• Works with training coordinator to maintain training records, issue and record certificates.
• Carries out training records audits, ensuring information held is up to date and accurate, flagging any requirements for refresher.
• When schedule allows, carries out service technician duties according to process and standard, demonstrating on-going and up to date operational skills; takes part in personal skills reviews and formal assessments to maintain own competence record.
• Supports technician community of practice, providing subject matter expertise and supporting technicians to share best practice; ensures best practice ideas are managed using accepted and proven continuous improvement methods.
• Utilises practical work experience to review and update key processes, standards and training content.
• Identifies instances of non-conformance or non-compliance, reports and escalates appropriately and works with local teams to problem solve and continuously improve within own areas of expertise.
• Assists with service operations incident investigation and implements actions from incident and incident management learning.
Job Requirements:
• Nitec/Diploma in Marine/ Engineering or related field or equivalent.
• Minimum 5 years of deep subject matter experience, to fully competent level.
• Strong technical skills with hands-on experience in the installation, maintenance of fire extinguishers, and related equipment.
• Detail-oriented with a focus on accuracy and compliance with safety standards and procedures.
• Effective communication skills, with the ability to collaborate with diverse teams and communicate technical information clearly and concisely.
