Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.
The Bloomberg Financial Solutions department of 5,000+ employees is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg.
What's the role?
The Financial Solutions Knowledge Group is responsible for building and delivering thoughtful training programs that support the execution of Bloomberg strategy across Financial Solutions. The team strategizes together with senior management in order to design, organize, schedule and execute large-scale training so that our clients can be served in the best possible way by the most knowledgeable salesforce.
This role, reporting to the Regional Financial Solutions Knowledge Group Team Leader, will be responsible for all matters related to developing and maintaining the skills and knowledge necessary to the success of our Bloomberg Financial Solutions employees in the region.
Training can be in-person or remote, live or on-demand, synchronous or asynchronous, or web-based. A sophisticated learning management system keeps track of all learning activities in real time. Subject matter ranges from basic financial concepts to options pricing theory. On the other hand, training also includes sales models, behavioral heuristics, and navigating complex organizations.
We will trust you to:
- Propose ad-hoc trainings as solutions to business challenges
- Define and design programs that are aligned with department strategy and have clear business impact
- Understand and incorporate industry, competitive and market trends in class design
- Develop methods to measure training success and to collect feedback
- Create resources, communication, websites, enrollment processes around each training program
- Have a vision for the future of the team, current industry trends, and be able to drive new initiatives
- Manage and run a training calendar and coordinate all logistical processes from start to finish
You will need to have:
- 3+ years of a proven track record working within customer support, sales organizations, or learning, talent and development (LT&D)
- Previous experience designing and delivering sales and/or training presentations to clients within the past 3 years
- Previous experience working in the financial sector or on projects for a financial firm, as we’d like to see a basic understanding of financial products
- Proven experience of managing large, multi-stakeholder projects as part of a global team
- Ability to investigate, understand and improve complex and highly detailed processes
- The drive to both gain and share knowledge
- A talent for managing without authority, influence up and network
- A “make it happen” personality and the ability to work under pressure and to deal with tight deadlines
- Ease of learning new software like file-sharing systems, learning management systems, and video editing
- Excellent written and verbal communication skill in English
- Bachelor’s degree or degree-equivalent qualifications
- Demonstrated continuous career growth within an organisation
We’d love to see:
- Instructional Design degree or background
