COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

• Plan engaging and well-paced lessons taking account of the diverse learner profiles of students
• Deliver lessons using evidence-based pedagogy and meaningful activities to meet the educational needs of individual students
• Implement appropriate modes of assessment to monitor student progress by providing accurate feedback, and implement suitable instructional supports to close gaps
• Build a strong relationship with students by demonstrating care, concern and encouragement
• Formulate data-based, student-centered IEP and ITP process for all students, and support their attainment of IEP and ITP goals through appropriate strategies implemented in partnerships with families, caregivers, Allied Professionals and other relevant stakeholders
• Design and implement positive, robust classroom routines and practices to create and maintain a safe and conducive learning environment as well as foster student development and well-being
• Implement techniques and behaviour plans to manage students with complex and challenging behaviours
• Manage emergency situations to resolve any immediate safety concerns and implement required school processes
• Proactively engage in professional development for knowledge and skills development
• Participate in professional learning teams to foster collaborative learning between staff members
• Assist in CCA to enhance students' learning experiences
• Participate as a committee member to support various school initiatives and/or events
• Maintain direct communications with external stakeholders (e.g. families, caregivers, community partners and commercial partners) to support students and/or school initiatives
• Work in partnership with families to support student learning and Transition Planning to achieve positive post school outcomes
• Manage daily administrative tasks (e.g. track attendance, collect forms, update families/caregivers.)

• GCE A Levels or Diploma or Degree in any discipline or Diploma in Autism, Education or Special Education.

• Relevant experience in teaching special needs students will be an advantage.
• Passionate about each child personal growth and open to new and innovative methods of teaching.
• Able to work with children or youth ranging from 7 18 years of age with one or more learning difficulties
• Able to work in a team with social workers, therapist and other teaching colleagues.

Job Summary:

The Customer Service Officer plays a vital role in supporting the School Head in the daily operations of the school. This multifaceted role encompasses a wide range of responsibilities, including enrollment activities, class management, record-keeping, school maintenance, prospecting, and cashier duties.

Job Description:

Financial & Enrollment:

• Market and promote CLC courses to potential students.
• Engage in daily prospecting activities.
• Assist in the preparation of enrollment reports.
• Perform cashier duties, including the collection and banking of daily cash and cheques.
• Monitor and follow up on outstanding payments.

Area Marketing:

• Collaborate with the Centre Manager to conduct Area Marketing and Industry Colleagues' Surveys.
• Distribute leaflets, brochures, course information, and promotional materials.
• Assist in designing and producing in-house promotional materials.

Customer Service:

• Manage the customer service counter, ensuring a high level of service quality.
• Provide excellent customer service by addressing customer and prospect inquiries, feedback, and complaints.
• Attend to all requests from teachers, students, and customers.
• Conduct Customer Satisfaction Surveys.
• Maintain up-to-date files and records.

General School Operations:

• Conduct daily checks to ensure school safety and cleanliness.
• Monitor the condition of studios and equipment on a daily basis.
• Update and maintain notice boards.
• Handle sales of stocks and textbooks to students, teachers, and customers.
• Monitor stock levels.
• Assist in preparing operations reports.
• Update the SMS system.

Other Responsibilities:

• Handle daily general administration tasks and support service operations.
• Assist in organizing and participating in school activities.
• Address any other related issues as assigned.

Requirements:

• Preferably, candidates should have sales experience.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office.
• A team player with a positive attitude.
• Part-time candidates are welcome to apply.

If you are a proactive and service-oriented individual with the necessary qualifications and skills, we encourage you to apply for this role.

Join our team and contribute to our school's success !

Job Responsibilities:

1) Understand the business goals, identify performance gaps, and recommend solutions

2) Develop, plan, prepare, implement, and improve the training program for staff

3) Update and maintain the training manual, materials, and knowledge base

4) Conduct soft-skills training for all outlets staff according to SOP and required standards

5) Design and implement training framework and ensuring full use of our company's internal training app

6) Plan, implement, execute, and evaluate training plans.

7) Co-ordinate and communicate effectively on staff performance issues with the HR & Operations department

8) Manage and track induction and onboarding program for new employee

9) Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset

10) Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime

11) Evaluate and ensure the effectiveness of the training program

12) Manage the company's call center department

13) Conduct compliance and CCTV audit checks of outlets remotely

14) Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) is conducted in a timely manner

Job Requirements:

- Possess a Diploma in Business/Hospitality or equivalent

- Proven working experience as a Training Manager with 5 years in strategic planning and relevant experience in an reputable Restaurant Chain (preferably with full ACTA Certification)

- Track record in designing and executing successful training programs.

- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.)

- Excellent communication and leadership skills.

- Ability to plan and manage time effectively

- Strong multitasking skills

Job Benefits:

1) Running a well respected company in the industry that is known for being the only homegrown affordable QSR ramen chain serving affordable food to the locals

2) Daily Free Office Staff meal

3) Free flow office coffee and drinks

4) Quarterly staff recreation and entertainment budget (for managers' use only)

5) 14 Days Annual leave

6) Individual Profit-Sharing bonus of company's annual net income

7) Hospitalization and Surgery Insurance Coverage

8) Free Private Clinic Consultation

9) Paid medical and compassionate leave

Job Responsibilities:

1) Understand the business goals, identify performance gaps, and recommend solutions

2) Develop, plan, prepare, implement, and improve the training program for staff

3) Update and maintain the training manual, materials, and knowledge base

4) Conduct soft-skills training for all outlets staff according to SOP and required standards

5) Design and implement training framework and ensuring full use of our company's internal training app

6) Plan, implement, execute, and evaluate training plans.

7) Co-ordinate and communicate effectively on staff performance issues with the HR & Operations department

8) Manage and track induction and onboarding program for new employee

9) Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset

10) Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime

11) Evaluate and ensure the effectiveness of the training program

12) Manage the company's call center department

13) Conduct compliance and CCTV audit checks of outlets remotely

14) Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) is conducted in a timely manner

Job Requirements:

- Possess a Bachelor's Degree in Business/Hospitality or equivalent

- Proven working experience as a Training Manager with 5 years in strategic planning and relevant experience in an reputable Restaurant Chain (preferably with full ACTA Certification)

- Track record in designing and executing successful training programs.

- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.)

- Excellent communication and leadership skills.

- Ability to plan and manage time effectively

- Strong multitasking skills

Job Benefits:

1) Running a well respected company in the industry that is known for being the only homegrown affordable QSR ramen chain serving affordable food to the locals

2) Daily Free Office Staff meal

3) Free flow office coffee and drinks

4) Quarterly staff recreation and entertainment budget (for managers' use only)

5) 14 Days Annual leave

6) Individual Profit-Sharing bonus of company's annual net income

7) Hospitalization and Surgery Insurance Coverage

8) Free Private Clinic Consultation

9) Paid medical and compassionate leave

Job Responsibilities:

1) Understand the business goals, identify performance gaps, and recommend solutions

2) Develop, plan, prepare, implement, and improve the training program for staff

3) Update and maintain the training manual, materials, and knowledge base

4) Conduct soft-skills training for all outlets staff according to SOP and required standards

5) Design and implement training framework and ensuring full use of our company's internal training app

6) Plan, implement, execute, and evaluate training plans.

7) Co-ordinate and communicate effectively on staff performance issues with the HR & Operations department

8) Manage and track induction and onboarding program for new employee

9) Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset

10) Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime

11) Evaluate and ensure the effectiveness of the training program

12) Manage the company's call center department

13) Conduct compliance and CCTV audit checks of outlets remotely

14) Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) is conducted in a timely manner

Job Requirements:

- Possess a Bachelor's Degree in Business/Hospitality or equivalent

- Proven working experience as a Training Manager with 5 years in strategic planning and relevant experience in an reputable Restaurant Chain (preferably with full ACTA Certification)

- Track record in designing and executing successful training programs.

- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.)

- Excellent communication and leadership skills.

- Ability to plan and manage time effectively

- Strong multitasking skills

Job Benefits:

1) Running a well respected company in the industry that is known for being the only homegrown affordable QSR ramen chain serving affordable food to the locals

2) Daily Free Office Staff meal

3) Free flow office coffee and drinks

4) Quarterly staff recreation and entertainment budget (for managers' use only)

5) 14 Days Annual leave

6) Individual Profit-Sharing bonus of company's annual net income

7) Hospitalization and Surgery Insurance Coverage

8) Free Private Clinic Consultation

9) Paid medical and compassionate leave

10) Dental and TCM Benefits

Job Responsibilities:

1) Understand the business goals, identify performance gaps, and recommend solutions

2) Develop, plan, prepare, implement, and improve the training program for staff

3) Update and maintain the training manual, materials, and knowledge base

4) Conduct soft-skills training for all outlets staff according to SOP and required standards

5) Design and implement training framework and ensuring full use of our company's internal training app

6) Plan, implement, execute, and evaluate training plans.

7) Co-ordinate and communicate effectively on staff performance issues with the HR & Operations department

8) Manage and track induction and onboarding program for new employee

9) Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset

10) Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime

11) Evaluate and ensure the effectiveness of the training program

12) Manage the company's call center department

13) Conduct compliance and CCTV audit checks of outlets remotely

14) Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) is conducted in a timely manner

Job Requirements:

- Possess a Bachelor's Degree in Business/Hospitality or equivalent

- Proven working experience as a Training Manager with 5 years in strategic planning and relevant experience in an reputable Restaurant Chain (preferably with full ACTA Certification)

- Track record in designing and executing successful training programs.

- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.)

- Excellent communication and leadership skills.

- Ability to plan and manage time effectively

- Strong multitasking skills

Job Benefits:

1) Running a well respected company in the industry that is known for being the only homegrown affordable QSR ramen chain serving affordable food to the locals

2) Daily Free Office Staff meal

3) Free flow office coffee and drinks

4) Quarterly staff recreation and entertainment budget (for managers' use only)

5) 14 Days Annual leave

6) Individual Profit-Sharing bonus of company's annual net income

7) Hospitalization and Surgery Insurance Coverage

8) Free Private Clinic Consultation

9) Paid medical and compassionate leave

10) Dental and TCM Benefits