Job Description
1. In charge of the Customer Response Centre (CRC) to provide 24/7 POC and planning support for 3P airlines.
2. Monitoring, planning, implementing, supporting, and overseeing day to day third party customer airlines’ aircraft handling operation in Line Maintenance and the provision of aircraft maintenance and repair in accordance with the Singapore Airworthiness Requirements, the airline operator’s specific technical handling agreement and the company’s (SIAEC) requirements.
3. Act as the primary interface between LMD, Airline MCC and local station reps; to be responsible in providing prompt responses to airline MCC through all communication channels (Email/call/chat applications).
4. Provide coordination for AOG recovery with internal & external stakeholders as necessary, including preparation of work orders, one-off authorisation requests, pass application, AOG material handling, logistics, parts procurement, liaising with EC workshops.
5. Identify and address operational & material requirements with other functional departments as necessary to resolve issues.
6. Plan, oversee and coordinate ancillary works e.g., Engine change, A-Checks, Daily/Weekly checks; Serve as a focal point of contact for customer on aircraft status monitoring and work progression.
7. Build and maintain good relationships with airline station engineers / maintenance managers, and to be well-versed with individual airline handling requirements.
8. Handling customer service issues, including complaints or concerns about delays or non-compliance
Requirements
1. Degree in Engineering or similar field is preferred
2. At least 2 years working/professional in the aviation industry
3. Strong analytical and interpersonal skills
4. Good communication and writing skills
5. Independently and make good judgment
6. Willing to do 12-hours Shift Work
SIAEC is proud to have received the 2024 'Gold Standard in Excellence in Talent Management & Acquisition Award' from the Singapore Human Resources Institute.
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