Duties to Be Performed:

The Senior Chemical Engineer will work on designing, tendering, and monitoring the installation of bulk gas and special gas systems for industrial properties in semiconductors, electronics, biopharma, and related industries. The gas systems include bulk gases, high-purity inert gases, flammable gases, corrosive gases, hazardous gases, and related distribution networks.

The Senior Chemical Engineer will collate the client’s capacity requirements and specifications and prepare the conceptual design, make a detailed design for system capacity, configuration, schematic, P&ID, PFD, layout, distribution, and system parameters, and prepare documents like the scope of work, reports, specifications, standards, logistics, and detailed drawings for tender. He or she will review proposals from contractors and continue to support them during installation when required.

The successful candidate will work closely with other disciplines such as architects, civil, cleanroom, electrical, automation, mechanical, and construction engineers, as well as CAD/ BIM designer in designing and delivering the project.

Job / Skills Requirement:

You should have a bachelor's degree in chemical engineering or equivalent.

You should have sound experience in designing high-purity, and specialty gases and systems related to semiconductors manufacturing or similar facilities. You should be able to comprehend clients’ URS, and design with concept design, schematics, PFDs, P&IDs, routing layout, the scope of work, specifications, and functional descriptions. The experience in designing chemical systems will be definite added advantage.

Your familiarity with the Semi standards and Singapore standards, manufacturing tools, materials, and CAD/ BIM will be an added advantage.

You should be able to make presentations to clients and engineers on design, tendering, project execution, supervising progress, and quality of work.

Able to work independently.

Able to travel / relocate.

• Young & energetic

• Committed to teamwork

• PLC programming

• Minimum Diploma or experience in relevant field (e.g., electronics/ electrical)

• Control panel fabrication

• AutoCAD

• Field troubleshooting

• Site survey/coordination

Responsibilities:

• Responsible for leading the software development in R&D centre and co-innovation with customers
• Work closely with headquarter and oversea branch offices to develop global products
• Drive the product planning, development to maintenance for control systems
• Provide strong leadership for members with specific skills on software development for control system
• Mentor team members and foster knowledge sharing

Requirement:

• Master / Degree in Engineering, Science, Management
• Minimum 5 years of relevant experience in technology development, research, or innovation in sensing, control and optimization.
• Proven track record of leading successful grant applications, research collaborations and projects execution.
• Relevant data analytics and programming skills needed to support the research work.
• Experience in handling both agile projects and an industry projects.

By responding to Yokogawa’s advertisement, consent is considered given to Yokogawa to collect the required personal data for the purpose of recruitment with expectation that Yokogawa will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

· Preparation of tender documents & quotation and submission to client.

· Continually seek new opportunities and too increase customer satisfaction and well relationship with client.

· Develop and maintain viable long-term relationships with Clients & Sub-contractor.

· Manage construction activities including planning, coordination, execution and monitoring of installation and construction works on site.

· Maintain good quality standards, carry out site inspections and resolve technical issues on time.

· Provide project estimation cost, analysis reporting for ongoing cost, manage allocation of costs.

· Execute projects with minimal supervision within budget & schedule

· Drive the work force with friendly relationship.

· Responsible for material procurement, subject to the client approved specification and on time requirement to site.

· Conduct project progress reports, client updates and drive internal and clients’ progress meetings.

· Prepare risk assessment and method of statements.

· Solar projects experience is added value.

We are seeking an experienced conventional Lathe/Milling Machine Setter to join our production team. The successful candidate will be responsible for setting up and operating lathes/milling machine to produce high-quality parts and components. The ideal candidate will have a strong understanding of macbine operations, machining principles, and quality control measures. Machines are conventional type, not CNC.

Key Responsibilities:

1. *Set up and operate lathes/milling*: Set up lathes/milling with correct tools, fixtures, and parameters to produce parts according to specifications.

2. *Read and interpret blueprints*: Read and interpret blueprints, drawings, and specifications to understand part requirements and tolerances.

3. *Measure and inspect parts*: Measure and inspect parts to ensure accuracy and quality, using precision measuring instruments such as calipers and micrometers.

4. *Adjust and maintain machines*: Adjust and maintain machines to ensure optimal performance, including cleaning, lubricating, and replacing worn parts.

5. *Troubleshoot issues*: Troubleshoot issues with tools, and parts, and take corrective action to resolve problems.

6. *Maintain quality and safety standards*: Maintain high-quality standards and adhere to safety protocols, including wearing personal protective equipment (PPE) and following lockout/tagout procedures.

7. *Collaborate with team members*: Collaborate with team members to achieve production goals, share knowledge, and improve processes.

Requirements:

1. *Education*: High school diploma or equivalent required; completion of a machining apprenticeship or vocational training program preferred.

2. *Experience*: 2+ years of experience as a lathe/milling machine setter or in a related machining role.

3. *Technical skills*: Strong understanding of lathe/milling operations, machining principles, and quality control measures. Proficient in reading blueprints, using precision measuring instruments, and operating lathes.

Able to machine workpiece of up to outer dia 1600mm

4. *Physical demands*: Ability to lift up to 50 pounds, stand for long periods, and work in a fast-paced production environment.

5. *Certifications*: Certification in machining or a related field

Job Description:

• Quotation and Tender Preparation: Prepare accurate and detailed quotations for clients, ensuring alignment with project specifications, costs, and timelines.
• Tender Submission: Prepare and submit tender documents for projects, ensuring all requirements are met and deadlines are adhered to.
• Cost Estimation: Analyze project details to estimate costs for materials, labor, and other resources, ensuring competitiveness and accuracy.
• Vendor and Supplier Coordination: Work with suppliers and subcontractors to gather necessary pricing and technical details for tenders.
• Technical Support: Provide technical assistance in reviewing and responding to project inquiries, ensuring the right solutions are proposed.
• Documentation and Record-Keeping: Maintain accurate records of quotations, tenders, and all related correspondence.
• Follow-up and Feedback: Follow up with clients post-submission to address any questions or revisions needed.

Job Description

• Perform & coordinate office activities and facility services
• Administer office processes and implement improvements to streamline the office and facility operations
• Manage office supplies inventory, print services and Dept’s fixed assets administration
• Coordinate the upkeep of office equipment and furniture
• Process invoices on office and facility services
• Administer the preparation, activation, issuance and record keeping of door access cards
• Process and maintain records of staff parking application of Company’s carpark
• Support the HSE and security audit documentation upkeep
• Generate periodic expense and facility performance reports on office and facility services
• Provide secretarial and administrative support to the Dept

Job Requirements

• Diploma in Business Studies/Estate Management
• 3 years’ relevant working experience in office administration and facility maintenance fields
• In-depth understanding of office management and building service procedures Ability to prioritize and perform multi-task work assignments
• With analytical mind with problem-solving skills
• Possess procurement and negotiation skills
• Passionate about delivering consistent excellence services all levels of employees
• A good team player with leadership skills
• Proficient in MS office
• Ability to use AutoCad software will be an added advantage
• Competent writing and communication skills – including the ability to communicate technical information

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process!

Job Description:

- Perform Civil, Structural Analysis and Design to meet project specifications

- Coordination and Liaise with Clients, Authority and Other Consultants, Contractors on Projects

- Ensuring Good Project Documentation and Submission to Authority and Clients

- Attend Project Meeting and Perform Inspections on Designed Works

- To Lead and Mentor Junior Engineer in Performing Engineering Task

- Reporting to Principal Engineer / Management

Job Requirements:

- Candidate must possess at least a Master's Degree /Bachelor's Degree / Post-Graduate Diploma / Professional Degree in Engineering (Civil/ Structural) or equivalent, recognized by Professional Engineering Board of Singapore

- At least 4 Year (s) of working experience in the related field is required for this position

- Good Working Attitude, Self-Motivated, Positive Thinking, Independent, Discipline, Attention to Details and Ownership of Tasks

- Familiar with Local Design Standard and Code

- Knowledge of Design Software, e.g., STAAD Pro, Plaxis, AutoCAD will be added advantage

Duties to Be Performed:

We are looking for a Project Manager – Process Systems Specialist in the either or all of the following systems,

- Gas / Environmental / Ultra Pure Water / Chemical Systems.

The prospective candidate will be responsible for the following,

- Responsible for Concept and Detailed Design for Process Facility systems for the entire course of the project (Conceptual Design, Detailed Engineering calculations, System & Component sizing, Budgeting, Drawing development coordination from Engineering up to Construction stage e.g. PIDs / layouts / sections).

- Capable in interdisciplinary understanding and managing of relevant interfaces.

- Detailed understanding of all technical standards, drawing formats and symbols.

- Tendering process (e.g. Technical and Commercial bid evaluation).

- Time and schedule management.

- Check and review engineering document and drawings for accuracy and completeness for submission and shop fabrication (e.g. Submittal Procedure).

- Lead system design and reviews with customers and ensure customer sign off and approval.

- Review of all the bench mark data, scope and design change and contract variation aspects.

- Ensure Project Director/ Manager is kept aware of the process engineering design and construction progress and any cost and schedule impacts.

- Coordinate installations with sub-contractors on site.

- Support CSA & M&E team for the design including CAD team and project effectively & efficiently.

- Involved in the Commissioning of Systems and develop the documentation with the sub-contractors.

- Consolidate and upkeep of in-house engineering Standards.

- Able to work independently.

- Able to travel/ relocate.

JOB DESCRIPTION

• Drive long distances
• Must drive Concrete Mix Truck
• Refuel and clean vehicle.
• Report road incidents to the dispatcher.
• Follow traffic laws.
• Inspect trucks and record issues.
• Follow accident procedures.
• Other Ad hoc duties assigned

Requirements

• Must have minimum 5 years Concrete Mix Truck Driving Experience
• Possess Valid Class 4/5 Driving License
• No Criminal Records
• Must work in irregular shift patterns (Including Night Shifts)

Job Description:

• To manage a team of supervisors, workers, sub-contractors and vendors to execute works within given timeframe.
• To resolve site issues with supervisors, sub-contractors, vendors, main contractors and/or related third parties.
• To co-ordinate site works, workflows and inspections with main contractors’ site representatives including attending site co-ordination meetings.
• To plan, implement and monitor weekly works activities with a team of supervisors in accordance to the master schedule.
• To monitor work progresses, productivities, qualities and materials usages and ensure those items meet the targeted schedule, productivities, qualities and within quantities.
• To enforce and monitor all supervisors, workers and sub-contractors abide to safety, health and environment rules and regulations.
• To prepare shop drawings, ‘AS-Built” drawings and Materials Bill of Quantities required for the project.
• To keep track, monitor and ensure timely submission of all shop drawings, materials and “AS-BUILT” drawings.
• To co-ordinate with main contractors and third parties on Combined Services Drawing (CSD) and resolve any clashes prior to construction.
• To attend all Tools Box meetings and all safety meetings.
• To implement Testing & Commissioning plan.

Job Requirements:

• Diploma / ITC certificate in Electrical Engineering with 3 years experiences. Those with more years of experiences will be considered for senior position.
• Building Construction Safety Supervisor course and any other WSH related certificates.
• Candidates with some MEP design experiences will be an added advantages.
• Must be a team player, perseverance, diligent, integrity and initiatives.

Job Description:

- Perform Civil, Structural Analysis and Design (entry-level) to meet project specifications

- Coordination and Liaise with Clients, Authority and Other Consultants, Contractors on Projects

- Ensuring Good Project Documentation and Submission to Authority and Clients

- Attend Project Meeting and Perform Inspections on Designed Works

- Reporting to Senior Engineer

Job Requirements:

- Candidate must possess at least a Bachelor's Degree / Post-Graduate Diploma / Professional Degree in Engineering (Civil/ Structural) or equivalent, recognized by Professional Engineering Board of Singapore

- At least 1 Year (s) of working experience in the related field is required for this position

- Good Working Attitude, Self-Motivated, Positive Thinking, Independent, Discipline, Attention to Details and Ownership of Tasks

- Familiar with Local Design Standard and Code

- Knowledge of Design Software, e.g., STAAD Pro, Plaxis, AutoCAD will be added advantage

- Candidate with longer experience or qualifications will be considered for Senior Positions

Duties to Perform:

The senior Gas Engineer will work on designing, tendering, and monitoring the installation of bulk gas and special gas systems for industrial properties in semiconductors, electronics, biopharma, and related industries. The gas systems include bulk gases, high-purity inert gases, flammable gases, corrosive gases, hazardous gases, and related distribution networks.

The senior Gas Engineer will collate the client’s capacity requirements and specifications and prepare the conceptual design, make a detailed design for system capacity, configuration, schematic, P&ID, PFD, layout, distribution, and system parameters, and prepare documents like the scope of work, reports, specifications, standards, logistics, and detailed drawings for tender. He or she will review proposals from contractors and continue to support them during installation when required.

The successful candidate will work closely with other disciplines such as architects, civil, cleanroom, electrical, automation, mechanical, and construction engineers, as well as CAD/ BIM designer in designing and delivering the project.

Requirements:

You should have a bachelor's degree in chemical engineering or equivalent.

You should have sound experience in designing high-purity, and specialty gases and systems related to semiconductors manufacturing or similar facilities. You should be able to comprehend clients’ URS, and design with concept design, schematics, PFDs, P&IDs, routing layout, the scope of work, specifications, and functional descriptions. The experience in designing chemical systems will be definite added advantage.

Your familiarity with the Semi standards and Singapore standards, manufacturing tools, materials, and CAD/ BIM will be an added advantage.

You should be able to make presentations to clients and engineers on design, tendering, project execution, supervising progress, and quality of work.

Able to work independently.

Able to travel / relocate.

Job Description​

• Managing the financial process and procedures
• Managing customer relationships
• Ensure all customer requirements and needs are fulfilled with proper follow up through for all financial matters
• Gather information from marketplace and customer for improvement in financial processes and procedures to meet their needs
• Coordination within internal business units of Company to ensure fulfillment of job activities through financial compliances
• Coordinate with suppliers to ensure all Company requirements and needs are fulfilled through financial compliances

Requirements​

• Diploma or Degree
• Proficient in Microsoft office and able to correspond via email
• Partial Accounts
• Team player & Customer Oriented
• Competent, Meticulous and Committed
• Able to work under pressure and in fast pace working environment
• Immediate availability
• Responsible with minimal work supervision
• Good communication and interpersonal skills
• Prior experience with Enterprise Resource Planning Software
• Able to operate competently common office equipment e.g computer, fax, tablet, smartphone and telephone system

1. Assist the Project Manager to plan, monitor and control daily works at the project sites, able to read and drawing M&E drawing by using AutoCAD.

2. Implement all policies, activities, procedures, instructions as relevant and required by the QESH management system.

3. Comply with client and applicable legal and other requirements.

4. Implement plan actions from risks and opportunities assessment.

5. Take responsibility for prevention of work-related injury and ill health.

6. Ensure that project operations and document control procedures are adhered to.

7. Plan, coordinate and monitor M&E subcontractor’s activities at project sites.

8. Maintain good house-keeping and implement safety practices.

9. Ensure that all M&E works carried out are in accordance to the drawings, specifications, construction plan, procedures, work instructions, etc.

10. Ensure that inspection and tests are carried out as per Inspection and Test Plans, quality control mechanisms are being used and results are conformed to specifications.

11. Submit sample materials and calibration certificates to consultants for approval.

12. Undertake any and all other duties and responsibilities as so instructed by the superior.

13. Accountable for the quality, safety, health and environmental management and performance at the project site.

The skills required for an M&E Coordinator position:

• Analytical skills: The ability to analyze data and information to identify patterns, trends, and insights.
• Communication skills: The ability to communicate effectively with stakeholders, including project staff, partners, and donors.
• Project management skills: The ability to manage projects, including planning, implementation, monitoring, and evaluation.
• Research skills: The ability to conduct research, including designing research studies, collecting and analyzing data, and presenting findings.
• Technical skills: The ability to use software and tools for data collection, analysis, and reporting.

1) Experience in M&E QS scope of works and had participated in tender projects of more than $2 Mil

(2) Good Communication Skill and a Good Team Player

(3) At Least 3-4 years of experience in M&E field of works

(4) Resourceful and Outcome-based attitudes to explore any new arisings

(5) Experience in Project Tender Documentation and Submission requriement

(6) Require to attend Tender Site Show-arounds and Project Meetings with Project Director/Manager

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

Role Responsibilities

• Responsible for the running of small, medium and large size projects in Singapore and throughout Asia Pacific
• Undertakes a client facing role in the development, design and coordination of engineering project services for mechanical designs, installations, systems, equipment and facilities
• Actively involved in the production of drawings, calculations, schedules and specifications for all related mechanical/electrical systems
• Significant focus on the design of Mission Critical Data Centre Mechanical services including all equipment, systems and interfaces. For mechanical services including cooling, AC, ventilation, generator fuel delivery systems, associated hydraulic systems, public health & plumbing, fire protection
• Carries out feasibility, due diligence, condition/dilapidation and other types of surveys and tests on new & existing sites and facilities in respect of mechanical services
• Visits sites regularly and carries out inspections during construction stage of projects to ensure that the designs produced are realized practically and accurately
• Specifies activities to ensure that manufacturing, construction, installation, and operational testing confirm to functional specifications and customer requirements
• Day to day decision making on project progress, ongoing requirements for deliverables against detail and programme and direct liaison with and advice to clients
• Represents Company at technical meetings with clients, stake holders, professional and contractors teams
• Ensures engineering deliverables, including drawings, calculations, schedules and specifications meet required robust industry and legal standards
• Leads on the coordination of engineering services internally between MEP disciplines and externally between MEP and all other relevant designs
• Takes a holistic view in the selection and application of engineering concepts and solutions
• Based in Singapore but may be required to travel through out the region and between offices

Role Requirements

• At least 8 years overall experience with 3 years Data Centre design experience
• Broad design experience across Commercial, High Rise, Hotels & Leisure would be beneficial
• Degree or higher in appropriate engineering discipline or have sufficient equivalent experience
• Singapore Professional Engineer registration or progress towards beneficial
• Significant experience in production of drawings, calculations, schedules & specifications for a range of building types
• Sound knowledge of key Health and Safety issues and legislation including Singapore DfS
• Knowledge of MS Office applications Outlook, word, excel, PowerPoint etc
• Knowledge of AutoCAD/Revit/Hevacomp/IES/Amtec etc BIM/CAD calculation software
• Good understanding of Singapore and, preferably, Asia regional standards/Regulations/Codes
• Be a motivated, highly dependable individual
• Strong engineering fundamentals, including design principles, machine elements, materials, and fabrication methods
• Ability to prioritize own workload
• Ability to work to deadlines
• Managerial skills, projects and resources focused
• Presentation skills
• The ability to perform complex project / business case analysis to justify technical decisions and present the justification to management in a high level review

1) Experience in M&E QS scope of works and had participated in tender projects of more than $2 Mil

(2) Good Communication Skill and a Good Team Player

(3) At Least 3 years of experience in M&E field of works

(4) Resourceful and Outcome-based attitudes to explore any new arisings

(5) Experience in Project Tender Documentation and Submission requriement

(6) Require to attend Tender Site Show-arounds and Project Meetings with Project Director/Manager

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

1. Assist the Project Manager to plan, monitor and control daily works at the project sites, able to read and drawing M&E drawing by using AutoCAD.

2. Implement all policies, activities, procedures, instructions as relevant and required by the QESH management system.

3. Comply with client and applicable legal and other requirements.

4. Implement plan actions from risks and opportunities assessment.

5. Take responsibility for prevention of work-related injury and ill health.

6. Ensure that project operations and document control procedures are adhered to.

7. Plan, coordinate and monitor M&E subcontractor’s activities at project sites.

8. Maintain good house-keeping and implement safety practices.

9. Ensure that all M&E works carried out are in accordance to the drawings, specifications, construction plan, procedures, work instructions, etc.

10. Ensure that inspection and tests are carried out as per Inspection and Test Plans, quality control mechanisms are being used and results are conformed to specifications.

11. Submit sample materials and calibration certificates to consultants for approval.

12. Undertake any and all other duties and responsibilities as so instructed by the superior.

13. Accountable for the quality, safety, health and environmental management and performance at the project site.

The skills required for an M&E Coordinator position:

• Analytical skills: The ability to analyze data and information to identify patterns, trends, and insights.
• Communication skills: The ability to communicate effectively with stakeholders, including project staff, partners, and donors.
• Project management skills: The ability to manage projects, including planning, implementation, monitoring, and evaluation.
• Research skills: The ability to conduct research, including designing research studies, collecting and analyzing data, and presenting findings.
• Technical skills: The ability to use software and tools for data collection, analysis, and reporting.

- assist in managing the contracted services for repair, preventive maintenance and/or new construction of building facilities and grounds to ensure compliance with statutory and user requirements.

- develop and direct initiatives to maintain and operate building facilities and systems to meet building operational requirements and ensure safe system operations.

- Other duties include rendering technical assistance with regard to maintenance planning, budgeting for projects and ensuring timeliness and cost-effectiveness of projects.

- Required Skill(s): AutoCAD, project management, good communication skills, good personal-relationship skill

- Preferably Junior Executive specialized in Engineering - Civil/Construction/Structural or equivalent.

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.