The main duties/ responsibilities:  Contribute to the development of the supervision plan and oversee the creation of supervision implementation guidelines.  Review relevant application documents from the construction team and submit to the Chief Supervision Engineer.  Participate in evaluating subcontractor qualifications.  Guide and monitor the work of site supervisors, providing regular updates on professional supervision activities to the Chief Supervision Engineer.  Inspect the quality of materials, components, and equipment arriving at the site.  Oversee inspections of work batches, hidden works, and sub-projects; take part in the acceptance of sub-projects.  Address any quality issues and safety hazards identified on-site.  Review and manage engineering changes, assisting with their evaluation and resolution.  Organize the preparation of supervision logs and contribute to monthly supervision reports.  Collect, summarize, and assist in the organization of supervision documents and materials.  Participate in pre-acceptance and final acceptance processes for the project.  Plan, organize, lead, and coordinate the entire site team, including subcontractors and vendors.  Manage manpower, materials, machinery, and site facilities to meet project needs.  Track site activities according to the project sequence and schedule.  Monitor logistics support in line with site requirements.  Communicate and clarify the work schedule to all relevant parties.  Explain the method statements and risk assessments to the team.  Identify and resolve site issues and conflicts among stakeholders.  Foster and maintain strong working relationships with all parties involved.  Coordinate and supervise all site activities.

Key Responsibilities:

• Coordinate architectural and M&E designs for landed house projects from concept through to completion.
• Collaborate with client, architects, M&E technicians, and subcontractors to ensure alignment between structures, architectural design and M&E systems.
• Review and manage architectural drawings, M&E plans, specifications, and submissions.
• Ensure compliance with code of practices, regulations and standards in Singapore.
• Monitor project progress, schedules, and budgets, ensuring timely resolution of issues.
• Coordinate site inspections and quality control during construction phases for both architectural and M&E work.

Requirements:

• Minimum diploma in Architecture, Mechanical & Electrical Engineering, or related field.
• Relevant experience in coordinating both architectural and M&E aspects for residential projects, preferably landed houses.
• Good understanding of architecural finishes and related installation works, M&E systems, and construction processes in Singapore.
• Excellent communication, organizational, and problem-solving skills.

Responsibilities and Duties

*Carry out preventive maintenance and corrective repair works on packaging and conveying equipment
• Troubleshoot and rectify electrical, mechanical, pneumatic and hydraulic system faults on equipment
• Identify mechanical, electrical, and technical issues through inspections and tests
• Analyze problems, diagnose malfunctions, and find solutions
• Use various tools and equipment for diagnosis and repair
• Maintain accurate records of repairs and parts used
• Communicate findings and repair option
• Test vehicles post-repair to ensure proper functionality
• Order and replace parts, collaborating with suppliers
• Attend to breakdown repair and recovery of operational equipment
• Reduce equipment downtime and enhance equipment performance through quality maintenance works
• Proper recording of works carried out on equipment. Equipment includes vehicles, chassis, forklift, industrial facilities, etc (list is non exhaustive)
• Any others adhoc job assigned by supervisor
• Maintain high standard of housekeeping at workplace
• Ensure strict adherence to all workplace Health & Safety policies, legal and company regulations, with proper documentation and storage.
• Practice safe work procedures and safety rules implemented at the workplace.
• Not to engage in any unsafe or negligent act that may endanger self or others.

Job Specifications:

1. Educational Qualifications:Diploma or degree in Drafting, Architecture, Civil Engineering, or a related field.
   Certification in CAD (Computer-Aided Design) software is a plus.
   
2. Experience:Minimum 2-5 years of experience as a draftsperson, preferably in the construction or architectural industry.
   Experience in preparing construction drawings and documentation.
   
3. Technical Skills:Proficiency in drafting software such as AutoCAD, Revit, SketchUp, or similar tools.
   Knowledge of Building Information Modeling (BIM) is advantageous.
   Strong understanding of architectural and engineering drawings, standards, and construction methodologies.
   Ability to create detailed 2D and 3D designs.
   Familiarity with materials, structural design, and building codes.
   
4. Key Responsibilities:Prepare detailed architectural and engineering drawings based on specifications and sketches.
   Collaborate with architects, engineers, and project managers to ensure accuracy and compliance with project requirements.
   Modify and revise designs based on client feedback and project needs.
   Maintain and organize all project drawings and documentation.
   Assist in site surveys and measurements to incorporate accurate data into designs.
   
5. Soft Skills:Strong attention to detail and accuracy in work.
   Excellent communication and interpersonal skills for teamwork and client interactions.
   Ability to handle multiple projects and meet tight deadlines.
   Analytical thinking and problem-solving skills.
   
6. Physical and Work Environment Requirements:Ability to work in both office and construction site environments.
   Flexibility to adapt to changing project demands and timelines.
   
7. Additional Requirements:Knowledge of local construction regulations and safety standards.
   Willingness to travel to project sites as needed.
   
8. Preferred Attributes:Creativity and a keen eye for design aesthetics.
   Passion for construction and architecture.
   

Roles & Responsibilities

· Assist Project Manager and his deputy on day-to-day management, site technical/ engineering matters and authority submissions.

· Prepare method statements, monthly progress claims measurement and reports.

· Co-ordinate with sub-contractors and consultants.

· Ensure that the works are carried out in accordance with the Project Quality & Safety Plan, contract requirements, including drawings and specifications

· Supervise and monitor projects are carried out in accordance to company’s operating procedures, quality standards & contractual specifications.

· Interpret engineering documents and drawings for field personnel

· Ensuring environmental, safety and health practices are carried out at all times.

· Perform other duties / tasks as assigned by immediate superior or Head of department.

Requirements

· Degree in Civil or Structural Engineering recognised by PE Board/ BCA

· Min. 1 year work experience in Civil Engineering projects

· Proficient in MS Office

· Strong and clear communication skills with proven ability to engage others

· Organised, meticulous with positive work attitude

· Able to work independently and a team player

Roles & Responsibilities

a) Perform environmental control/enforcement support to the team.

b) Identify any foreseeable risk of pollution arising from the workplace or work processes.

c) Propose practical action to eliminate any foreseeable ill-health, prevention of pollution at workplace.

d) Any other ad hoc duties required or assigned by Management that are relevant to the project.

Requirements

• Registered ECO (NEA)
• At least 2 years of relevant working experience
• knowledge of all relevant environmental policies, legislations, and guidelines, independent, with strong discipline and accountability.

Responsibilities:

· To create comprehensive project plans that include timelines, milestones, and resource allocation.

· To coordinate across departments to ensure alignment with project goals.

· To create and monitor budgets, ensuring cost control and resource efficiency.

· To allocate resources, manage cross-functional teams and ensure timely procurement of components, tools and materials required for the project.

· Ensure that workforce is effectively deployed to deliver the materials timely.

· To monitor the progress and to tract workers performance and work quality.

· To establish and maintain realistic project timelines, factoring all dependencies, monitor progress ensure meet the milestones, identify schedule delays, and propose corrective actions to meet deadlines.

· To participate site walk, prepare Bill of quantity and tendering.

· To negotiate contract with vendors, suppliers, and sub-contractors, ensuring favourable term and competitive pricing.

· To supervise and manage subcontractors, construction team and maintain labour productivity.

· To ensure quality control and assurance to ensure meet required specification and standard.

· To ensure safety aspects of daily works are adhered to and emphasized during toolbox meeting.

Requirements:

· Candidate must possess at least Secondary Certificate/Diploma in engineering or other equivalent.

· Minimum 8 years Site Manger work experiences.

· Applicants prefer to have certification in Building Construction Safety Supervisor.

· Experienced in handling multiple projects.

· Possess effective organizational and follow-up skills, meticulous, Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner.

Bottom of Form

Job Title

Site Engineer / Project Engineer

Job Description & Requirements

Responsibilities:

• Assist Project Manager in daily site operation.

• Prepare Daily Report and submission.

• Prepare work Inspection Checklist and submission.

• Prepare materials request and arrange for delivery.

• Prepare request for fabrication.

• Receive and verify materials delivered and record GDN and DO.

• Update drawings and drawing register, receipt and issue of drawings.

• Ensure all documented records are properly filed.

• Organize the project site and other places of work so that all operations are carried out to the required standards with the minimum of risk to men, equipment and materials.

• Plan and maintain a tidy construction site.

• Arrange the delivery and stacking of material in such a manner as to avoid increasing the risks involved by double handling.

• Implement arrangements with sub-contractors and other contractors on the project site to avoid any confusion about areas of responsibility.

• Ensure that periodic tests, inspections and maintenance work are being carried out.

• Ensure that all repair and maintenance work carried out on the project site is done in a proper manner.

• Ensure that correct procedures and system of work are being developed and maintained.

• Attend promptly to all notified plant defects or bring to the attention of the relevant Foreman the need for Dangerous plant to be put out of service.

• Manage & Comply with Workplace Safety & Health for project execution.

Requirements:

• Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Civil) or equivalent

• Minimum 4 years of site experience in construction field is preferred.

• Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner.

JOB PURPOSE

To assist the Project Manager in design, project planning, construction and safety and quality management of projects and maintenance works to ensure smooth work progression and completion within target time and budget.

Responsibilities:

• To assist the Project Manager on project site work by focusing mainly on the aspects of construction, safety quality management, and project coordination of projects and maintenance works and to ensure smooth work progression and completion within target time and budget.
• Prepare method statements, design plans, and specifications.
• Liaise with the stakeholders (e.g. clients, authorities, consultants) on permits, drawings, and design matters.
• Develop projected milestone and operational plans for different phases of the project which includes scheduling, monitoring and reviewing of the work of others.
• Determine project requirements and estimate resources such as manpower, materials and equipment.
• Ensure that site works are executed accordingly based on approved detailed drawings, interpreted plans, and requirements of relevant authorities.
• Ensure project meets dateline/schedule, safety & quality standards of client’s requirements. Support contract administration and construction inspection by reviewing final plans, specifications, special conditions, and agreements.
• Other job duties as assigned.

Requirements:

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Civil), Engineering (Others), Engineering (Environmental/Health/Safety), or equivalent.
• At least 8 year(s) of working experience in the related field is required for this position.
• Specializing in Engineering - Civil/Construction/Structural or equivalent.
• Familiar with Civil, Archi & Steel Structural Works
• Experience in process plants handling both consultants with client will be added advantage

JOB PURPOSE

To assist the Project Manager in design, project planning, construction and safety and quality management of projects and maintenance works to ensure smooth work progression and completion within target time and budget.

Responsibilities:

• To assist the Project Manager on project site work by focusing mainly on the aspects of construction, safety quality management, and project coordination of projects and maintenance works and to ensure smooth work progression and completion within target time and budget.
• Prepare method statements, design plans, and specifications.
• Liaise with the stakeholders (e.g. clients, authorities, consultants) on permits, drawings, and design matters.
• Develop projected milestone and operational plans for different phases of the project which includes scheduling, monitoring and reviewing of the work of others.
• Determine project requirements and estimate resources such as manpower, materials and equipment.
• Ensure that site works are executed accordingly based on approved detailed drawings, interpreted plans, and requirements of relevant authorities.
• Ensure project meets dateline/schedule, safety & quality standards of client’s requirements. Support contract administration and construction inspection by reviewing final plans, specifications, special conditions, and agreements.
• Other job duties as assigned.

Requirements:

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Civil), Engineering (Others), Engineering (Environmental/Health/Safety), or equivalent.
• At least 8 year(s) of working experience in the related field is required for this position.
• Specializing in Engineering - Civil/Construction/Structural or equivalent.
• Familiar with Civil, Archi & Steel Structural Works
• Experience in process plants handling both consultants with client will be added advantage

Job Description: Facility Manager

Job Summary:

The Facility Manager is responsible for overseeing the daily operations and maintenance of all facilities within the organization. This includes managing a team of maintenance staff, vendors, and contractors, ensuring compliance with safety regulations, and maintaining the operational integrity of the building(s). The Facility Manager will work closely with the Project Specialist and other departments to ensure the efficient and cost-effective operation of facilities.

Key Responsibilities:

Facility Operations Management:

Oversee daily maintenance operations for all facilities, ensuring the smooth functioning of building systems, including HVAC, electrical, plumbing, and other critical systems.

Coordinate preventive maintenance schedules and respond to emergency maintenance needs.

Resource and Vendor Management:

Supervise and coordinate internal staff, as well as external contractors and service providers, for routine and project-based maintenance work.

Manage vendor relationships, ensuring quality service and adherence to contract terms and schedules.

Health, Safety, and Compliance:

Ensure compliance with all relevant health, safety, and environmental regulations.

Conduct regular safety audits and inspections to ensure facilities meet local regulations and industry standards.

Promote safety awareness and ensure proper safety protocols are followed by staff and contractors.

Budget and Cost Control:

Prepare and manage budgets for facilities management and maintenance, ensuring cost-effective solutions and adherence to budgetary limits.

Track and manage expenses related to maintenance, repairs, and facility improvements.

Facility Improvement Projects:

Assist with facility improvement projects, working closely with the Project Specialist to plan and execute upgrades or repairs as required.

Manage facility renovation and improvement projects to ensure they are completed on time and within budget.

Client and Stakeholder Communication:

Serve as the primary point of contact for internal stakeholders regarding facility management and maintenance needs.

Address concerns or requests from stakeholders in a professional and timely manner.

Reporting and Documentation:

Maintain detailed records of maintenance activities, including repairs, inspections, and service logs.

Prepare regular reports on facility performance, maintenance schedules, and resource allocation for senior management.

Qualifications:

Bachelor’s degree in Facility Management, Engineering, or related field.

3 + years of experience in facilities management or related fields, with proven experience in managing a team.

Strong understanding of building systems (HVAC, electrical, plumbing, etc.).

Excellent problem-solving, communication, and leadership skills.

Familiarity with regulatory compliance and health & safety standards.

• Reports to Safety Manager
• Conduct inspection with sub-contractors’ supervisors.
• Ensure all machinery and equipment at site are in good working conditions and having all the necessary certificates.
• Ensure all workers at site are wearing appropriate PPE at all time.
• Conduct safety talk/briefing.
• Ensure proper housekeeping by the sub-contractors on the daily basis.
• Conduct daily toolbox meeting with the sub-contractors.
• Conduct safety induction programme for new workers.
• Conduct daily safety inspection on site.
• Ensure all Quality, Occupational, Health and Safety(OHS) rules, regulations and practices are observed
• Good spoken and written communication skills
• Good at working with people at all levels and willing to work in a team

Job requirements:

• Advanced Certificate in WSH Level B
• Minimum 1-5 years’ experience in similar role
• Location : Tanah Merah
• Project: Pulau Tekong Project

Job Summary: We are seeking a highly organized and detail-oriented Administrative Assistant to provide essential support to our team. The ideal candidate will have excellent communication skills, the ability to prioritize tasks, and a proactive approach to problem-solving. This role is crucial in ensuring smooth office operations and supporting our mission of skill-based excellence.

Key Responsibilities:

• Administrative Support: Provide comprehensive administrative support to ensure efficient office operations, including scheduling meetings, managing calendars, and handling correspondence.
• File Management: Maintain both physical and digital filing systems to ensure accurate record-keeping and easy retrieval of documents.
• Communication: Serve as the main point of contact for internal and external communications, including answering phone calls, responding to emails, and liaising with clients and stakeholders.
• Document Preparation: Draft, edit, and format letters, reports, and presentations using Microsoft Office Suite.
• Meeting Coordination: Organize and coordinate meetings, including preparing agendas, taking minutes, and ensuring all logistics are in place.
• Office Management: Oversee the management of office supplies and equipment, working with vendors and maintenance staff to ensure everything is in good working order.
• Event Planning: Assist with the planning and execution of company events, from small meetings to larger corporate gatherings.
• Data Management: Input, update, and maintain data in company databases and spreadsheets with a high degree of accuracy.
• Confidentiality: Handle sensitive information with discretion, ensuring compliance with company privacy policies and regulations.

The Deputy Contracts Manager reports to the Contracts Manager and assists in all costs and contractual issues in Main Contract as well as Sub-Contracts connected to the project.

A summary of the responsibilities for this position is, and not limited to, as follows:

• Study the tender documents, drawings, specifications, source for suppliers and subcontractors and collate pricing for comparison.
• Prepare tender reports and analyse costings for tender.
• Present the costings to internal stakeholders and put up recommendations.
• Attend tender interviews and answer tender-related queries.
• Establish the Project cost estimation and control procedures
• Control & report Overall Project Construction Costs/Budget
• Project budget forecasting quantity surveying
• Team support to the Project Manager in Contract Management Cost Control.
• Manage contractual matters relating to cost and delays with the client and the subcontractors.
• Review contracts and negotiate commercial terms & conditions.
• Negotiate with consultants and resolve contract issue and dispute management
• Project management involving the supervision of subcontractors, regular site inspections, liaising with clients and consultants to ensure timely completion of the projects.
• Preparation of progress reports, progress charts and interim progress claims.
• Adherence to safety practices in the work place

Requirements

• Degree/Diploma in Quantity Surveying, Building or Civil Engineering
• Minimum 10 years of working experience in tendering, estimating and measurement of quantities.

Scope of works:

1. Project Planning and Scheduling

2.Budget and Cost Management

3. Procurement and Material Management

4. Communication and Coordination with owner and subcon

5. Document Management

6. Site Supervision and Quality Control

7. Reporting and Documentation

8. Closeout and Handover Timely

Job Description

As a Cyber Security Architect, you are responsible to architect, design, review and implement cyber security resilient in our product and projects. You are familiar to cloud security architectures and solutions, making sure the companies can operate in a safe, secure environment. You govern and initiate the security implementation and design in product. You monitor, research, and analyze security risks to mitigate threats and security attacks that may occur to or within the cloud and network. You will implement customized application security assessments for client-based asset risk, corporate policy compliance as well as conduct vulnerability assessment. You should have an advanced understanding of cloud, networking, data traffic flow, system administration, cloud architecture, OSI model, anti-malware, anti-virus, defense-in-depth and common security elements.

Your focus is not only limited to assessing whether vulnerabilities exist but also how those risks could be mitigated but also engage any security noncompliance from initial design stage in solution and cloud architecture level.

Responsibilities

• Develop and build cloud security architectures and solutions
• Product security governance in architecture, database, key management, certification management, cryptography, account management, etc.
• Solution design for product to help reduce attacks on cloud service data storage, create preventative features, and implement corrective controls when breaches do occur
• Monitor, research, and analyze security risks to mitigate threats and security attacks
• Security check and scanning on DevOps of product development
• Regular security and risk assessment for system solutions
• Support on audit trial for security related implementations
• Consultancy on software and tools for security vulnerabilities and risks
• Plan VAPT, execution, result analysis and provide fix recommendation on product development and release procedure.
• Provide guideline such as coding, key management, hardening, patch management, backup management, incident management, etc.
• Familiar to IM8 requirements and CIS, NIST security benchmark.
• Familiar to cyber security tools to perform preliminary scanning.
• Familiar to public cloud infrastructure such as Azure, AWS, GCP and Huawei.

Skills Required

• Strong IT skills and knowledge including cloud, network, hardware, and software
• DevOps procedure and process
• A forensic approach to challenges
• Good coordinator and team worker
• A deep understanding of how hackers work and ability to keep up with the fast pace of change in the criminal cyber-underworld
• Ability to seek out vulnerabilities in IT infrastructures
• Meticulous attention to detail

• Install solar panels, brackets, cable crimping, trunking and electrical joints etc.
• Installs and maintains equipment associated with electrical supply such as transformers
• Conducts routine maintenance on the aerial and underground electricity supply networks
• Prepares low and high voltage cable joints and cable terminations, while connecting and installing electrical equipment and overhead lines
• May undertake substation installation and maintenance, and specialised testing and revenue metre installation
• Mobilise ballasts

Job Description

• Transporting earthwork from site to site
• Perform daily routine checks and maintain the general cleanliness.
• Drive in a safe manner at all time and adhering to traffic rules & regulations stated in the Road Traffic
• Ad-hoc duties

Requirements:

• Class 4 License
• Proven working experience & good driving record
• Familiar with Singapore route

Responsibilities:

• Assist in project planning, defining scope, and maintaining project schedules.
• Coordinate procurement of materials and equipment, manage vendor relationships.
• Maintain project documentation, contracts, change orders, and reports.
• Act as a point of contact between project managers, subcontractors, and site personnel.
• Monitor construction activities for compliance with specifications and safety standards.
• Promote and enforce safety regulations on the construction site, conduct safety inspections.
• Assist in monitoring project budgets and expenses, identify cost-saving opportunities.
• Manage change orders and their impact on project timelines and budgets.
• Identify potential risks and develop mitigation strategies, maintain contingency plans.

Requirements:

• Bachelor's degree in Construction Management, Civil Engineering, or related field (preferred).
• Proven experience in construction coordination or a related role.
• Class 3 license
• Knowledge of construction processes
• Strong organizational, multitasking, communication, and interpersonal skills.
• Familiarity with construction-related regulations and safety standards.

Other:

• 6 Days work week
• Transport provided

Responsibilities:

• Taking off quantities and costing for pre-tender estimate, variation order, claim, re-measurement and final account
• Prepare price comparison and project costing sheet
• Study drawings, specifications to understand project requirements for design change, claim and variation order
• Prepare, collate and liaise with client and internal project team on monthly progress payment claim and substantiation
• Prepare document for sourcing of quotations and calling of sub-contract tender including tender evaluation, recommending award and preparing sub-contract document
• Certify sub-contractors’ monthly progress claim and evaluate variation works
• Operate cost control system for budget monitoring and tracking
• Exercise good budget control and monitoring
• Knowledge in cashflow projection is a plus
• Any other duties as assigned by reporting officer

Requirements:

• Degree in Quantity Surveying or relevant construction field
• Minimum 3 years of working experience.
• Hardworking, motivated and committed to any given task and company mission
• Able to work under stress and within timeline to deliver result
• Positive work attitude; seek continuous improvement
• A good team player with good communication and interpersonal skill
• Able to multi-task and render good support to reporting officer and project team
• Previous working experience with both main contractor in building jobs will be advantageous
• Good experience in measurement and costing is a must

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Daniel Lim | Registration Number: R24124455 | AlwaysHired Pte Ltd

EA Licence No: 24C2293

Job Description:

The person will be working with site personnel, site activities and be highly involved in the following aspects of the business but not limited to the below:

· Project management, site meeting and coordination.

· Technical study, identify variation works and submit accurate cost implication.

· Able to schedule, supervise and control sub-contractors to carry out their works accurately and timely in accordance to the contract drawings and specifications.

· Experience in managing a technical project, documentation and have an established network of vendors, suppliers & contractors will be an advantage.

· Undertake ad-hoc duties as assigned.

Job Requirements:

· NITEC / Diploma in Electrical Engineering

· Minimum 1 to 3 years of working experience in the related field is required for this position.

· Possess relevant safety certificates (BCSS) will be an advantage

· Willing to travel base on project site.

· Ability to communicate in English to liaise with suppliers

· Ability to work independently and meet tight project schedules

· Highly communicative and self-motivated individual personality

Interested candidates who wish to apply for the advertised position, please submit your application.

Please state your

· Last drawn & Expected salary

· Notice Period / Availability

(We regret to inform that only shortlisted candidates would be notified)

1. To perform troubleshooting of Live plant MCC, other electrical panels, lighting systems, and various process instruments

related to Jurong Island - Chemical plant.

2. To support and oversee vendor-installed new MCCs/LV boards as per the design and ensure safe commissioning

assistance as per protocol.

3. To do regular Preventive maintenance for of above.

4. Sound knowledge of area classifications related to the process industry and ensuring equipment inspection, and

verifications are in order

5. To do works, servicing of valves and actuators

6. To upkeep the spare part list and consumable list

7. To key in manhour in the CMM system

8. To upkeep the maintenance records and perform maintenance activity assigned by the supervisor 9. To perform electrical

LOTO for site activities.

10..To perform minor cable laying, termination, and glanding of E&I equipment.

11. Assist mechanical technicians with any emergency troubleshooting related to E&I works.

12. To provide support for E&I fitter for tray works and tubing, and related installation works(small panels, lights JB, etc)

13. Previous experience in turn-key / green field / gray field E & I construction experience is mandatory

The Call Centre Services Executive will provide exceptional customer service by answering inquiries, resolving issues, and offering product or service information while ensuring the efficient management of facilities and related services. This role combines excellent communication skills with facility management experience, handling customer calls and overseeing operational aspects related to facility maintenance, service quality, and customer satisfaction.

Key Responsibilities:

Customer Service Management:

· Answer inbound calls and respond to customer inquiries, concerns, or complaints related to facility management services.

· Provide information on facility operations, maintenance schedules, service offerings, and processes.

· Handle customer requests with professionalism, ensuring their needs are addressed promptly and effectively.

Facility Management Support:

· Assist customers in scheduling and coordinating maintenance or repair services for the facility.

· Coordinate with the maintenance team or service providers to ensure timely facility upkeep and repairs.

· Monitor and report facility issues, ensuring prompt follow-ups and resolutions.

Call Handling & Documentation:

· Log all customer interactions accurately in the CRM system, specifically noting any facility-related requests or incidents.

· Track and follow up on customer facility-related issues, ensuring timely closure of tasks or service requests.

· Maintain documentation of maintenance schedules, repair records, and service logs related to facility management.

Product Knowledge & Assistance:

· Stay updated on product and service offerings related to facility management (e.g., janitorial services, HVAC systems, security, etc.).

· Educate customers on the facilities and services available to them, offering solutions and recommendations for improving their experience.

Complaint Resolution & Escalation:

· Handle escalated complaints or complex facility-related inquiries, ensuring they are resolved in line with company policies and within acceptable timeframes.

· Escalate unresolved facility issues to higher management or facility teams as necessary.

Performance Metrics & Targets:

· Meet performance targets, including customer satisfaction, first-call resolution, facility service response time, and overall call handling efficiency.

· Participate in regular performance reviews, facility training, and knowledge-sharing sessions.

Outbound Calls (if required):

· Make outbound calls for follow-ups, surveys, or service promotion related to facility management services.

· Ensure that customer and facility data is accurate and up-to-date.

Facility Coordination & Reporting:

· Coordinate with internal facility management teams to report service interruptions, maintenance needs, or new facility requests.

· Provide regular feedback on recurring facility issues or trends that may require long-term solutions.

Team Collaboration:

· Work closely with the facility management, customer service, and maintenance teams to ensure seamless operations and service delivery.

· Collaborate to address facility-related customer concerns quickly and efficiently.

Skills & Abilities:

· Communication: Excellent verbal and written communication skills, with the ability to explain complex facility issues in a simple and understandable manner.

· Problem-solving: Ability to assess and resolve facility-related concerns efficiently.

· Customer Service: Strong customer-centric attitude with a focus on delivering the best possible experience.

· Organizational Skills: Ability to manage multiple service requests and track maintenance schedules.

· Active Listening: Ability to understand customer needs and resolve facility-related issues effectively.

· Technical Skills: Proficiency in CRM systems, office software, and facility management software (if applicable).

Personal Attributes:

l Friendly, approachable, and professional demeanor.

l Strong attention to detail and accuracy in logging requests, schedules, and service records.

l Ability to remain calm under pressure, especially during facility disruptions or urgent situations.

l Resilience and patience when handling difficult customers or facility-related complaints.

Language Proficiency:

Fluent in English

Requirements:

Education & Experience:

· High school diploma or equivalent (required).

· GCE ‘O’/’A’ Levels or equivalent

· ITE Nitec / Higher Nitec in Engineering or Facilities Management will be an added advantage.

· Previous experience in a customer service or call centre role.

· Experience in facility management or facilities support services is highly desirable.

· Site project management.

· Overall project planning, scheduling, monitoring and updating to meet project completion targets.

· Daily site activities planning, preparing work breakdown, daily site operations, site coordination, monitoring and report work progress.

· Work closely with sub-contractors on project progress and ensure timely work arrangements

· Liaise with consultant and carry out site inspection.

· Attend weekly or monthly meeting with sub-contractors on work progression and prepare monthly meeting progress report.

· Preparation of structural analysis, loading calculation and drawings.

· Establish good relationship with all relevant parties.

· Ensure site safety & compliance to authorities’ requirements.

Requirement

- Degree in Civil or relevant Engineering

- 3-5 years’ minimum experience in Infra-structure project more than 200million.

Job Responsibilities

• Developing project plans, including timelines, budgets, and resources allocation
• Work together with Project Director to ensure project progress meet project submission, project schedule including coordinating activities and resolving problems
• Managing the work activities and performance of the subcontractors, supervisors and workers and liaise with clients, relevant authorities and consultants to resolve bottlenecks
• Ensure compliance with safety regulations and industry standards
• Communicating project status updates to stakeholders, including clients, management and team member
• Identify and mitigate project risks and issues
• Maintain quality standards, carry out site inspections and resolve technical issues on time
• Prepare and update all site reports, monitor and report progress of project
• Conduct safety compliance and risk assessment

Minimum 8-10 years of relevant local experience.