We are seeking a reliable and efficient Delivery Driver to join our team. The Delivery Driver will be responsible for delivering packages and goods to customers in a timely and professional manner. The ideal candidate will have a valid class 4 driver's license, a clean driving record, and excellent customer service skills.

Responsibilities:

• Load and unload packages and goods from the delivery vehicle
• Deliver packages and goods to customers in a timely and professional manner
• Follow delivery schedules and routes
• Ensure packages and goods are delivered in good condition
• Maintain accurate delivery records
• Report any delivery issues or concerns to the supervisor
• Adhere to all traffic and safety regulations

Requirements:

• Valid class 3 and 4 driver's license
• Clean driving record
• Excellent customer service skills
• Ability to lift and carry heavy packages and goods
• Good communication and interpersonal skills
• Ability to work independently and as part of a team
• Flexibility to work on weekends and holidays, if required

Education and Experience:

• GCE N or O Level or equivalent
• Previous experience as a delivery driver is preferred
• Familiarity with local roads and routes is an asset

Physical Demands:

• The Delivery Driver will be required to lift and carry heavy packages and goods
• The Delivery Driver will be required to sit, stand, and drive for extended periods of time
• The Delivery Driver may be required to work in adverse weather conditions

Working Conditions:

• The Delivery Driver will be required to work outdoors and in a delivery vehicle
• The Delivery Driver may be required to work on weekends and holidays
• The Delivery Driver may be required to work in adverse weather conditions

Carpenter Job Requirements and Responsibilities:

• Installs foundations, walls, floors, ceilings, and roofs using materials such as: wood, steel, metal, concrete, plastics, and composites of multiple materials.
• Fits and installs window frames, doors, door frames, door hardware, interior and exterior trim using a carpenter’s level, plumb bob, and laser levels.
• Erects scaffolding and ladders for assembling structures above ground levels.
• Studies specifications in blueprints, sketches, or building plans to prepare project layout and determine dimensions and materials required.
• Shapes or cuts materials to specified measurements, using hand tools, machines, or power saws.
• Follows established safety rules and regulations and maintaining a safe and clean environment.
• Builds or repairs cabinets, doors, frameworks, floors, or other wooden fixtures used in buildings, using woodworking machines, hand tools, or power tools.
• Assembles and fastens materials to make frameworks or props, using hand tools and wood screws, nails, dowel pins, or glue.
• Removes damaged or defective parts or sections of structures and repair or replace, using hand tools.
• Inspects ceiling or floor tile, wall coverings, siding, glass, or woodwork to detect broken or damaged structures.
• Moves necessary materials around jobsite as assigned.
• Cleans up worksite debris.

Carpenter Qualifications / Skills:

• Capable of receiving and following instructions and communicating with co-workers
• Able to read and adhere to labels, safety warnings, and guidelines
• Attentive to detail and always alert to ensure safety

Education, Experience, and Licensing Requirements:

• High school / diploma is an asset
• 4 years of experience in commercial or residential carpentry
• Ability to comprehend schematic diagrams, blueprints, sketches, building plans and other specifications
• Strong working knowledge of job site safety as well as ability to complete a company specific safety orientation

Be involved in the planning of civil engineering works.

· To collaborate with peers in other disciplines in feasibility study and design, and ensure delivery of quality service for clients.

· Any ad-hoc duties as assigned by the Manager.

· The Civil Engineer shall supervise all civil, structural, and geotechnical building works, including structural elements for architectural work, building services, electrical and mechanical (M&E), and specialist engineering works for compliance with the PUB/LTA’s requirements and other authorities’ and agencies’ requirements for permanent works and temporary works.

Job Summary:

· The Civil Engineer assists the Construction Manager in performing engineering duties in planning, designing, and overseeing the construction and maintenance of current upcoming Civil projects.

· The Civil Engineer shall supervise all civil, structural, and geotechnical building works, including structural elements for architectural work, building services, electrical and mechanical (M&E), and specialist engineering works for compliance with the PUB/LTA’s requirements and other authorities’ and agencies’ requirements for permanent works and temporary works.

. Flexible working hours

Job Description

Role Overview

Assist Site Manager to establish the horizontal and vertical control to ensure the project is built within the tolerance of the design.

Duties and Responsibility

· Overall responsible for the land surveying task.

· To perform levelling, traversing, setting-out point, survey data collecting, layout, map and field of topographic surveying, boundary surveys etc.

· Working closely with the engineering and construction team to meet the survey work required.

· Manage and plan the land surveying work schedule to ensure all drawings are accurately for survey work and approved by relevant teams.

· Ensure correctness of build-up according to construction plans and drawing. Verified accuracy of survey data, measurement and calculations.

· Carry out as-built surveys, and settlement monitoring for buildings

· Prepare and submit pre and post construction drawings if necessary.

Knowledge, Skill and Abilities

· Strong oral and written communication skills

· Proficiency with Autocad, Land Project Development Software or Other Processing Software, any BIM related software, Microsoft office or etc

· Must be a team player and ability to work in a cross-functional team environment.

· Good time management and independent skills.

· Able to cope in a fast pace environment. Posse good leadership and organizing abilities and prepare to work long hours when necessary

· Manage and maintain all survey instruments and survey data and records well.

· Class 3 Singapore driving license

· Singapore land surveyor certificate

Background, Experience

· 1 years project surveying skills and 1 years working on site using surveying equipment.

· Experience in carry out project survey in commercial / residential / plant / civil work.

· Competency of using survey instrument and surveying software.

Education

· Diploma in land surveying, Geology/Geophysics or Civil Engineering preferred with relevant land surveying working experience

Seeking Site Engineer with prior knowledge and experience tomaintenance and troubleshooting and repair equipments such asTLD ACU, GPU, Tow Tractor, ASU, boom lift and scissors lift, hydrauliccylinder and general electrical troubleshooting. Will be deploy atvarious site in singapore for general repair, servicing andmaintenance of basic ground support equipment.

• To provide technical support to Project and Installation to verify report and coordinate over job site issues and provide technical solutions related to electrical design.
• To involve in design interfacing and parts provision.
• To participate in resolution of design problems related to Error/Trouble investigation, formulate corrective and preventive measures.
• To provide engineering support to Marketing and Sales staff for new products.
• Prior experience/ knowledge in Electrical Design Work.
• Proficiency in AUTO-CAD.
• Computer literate and systems savvy.
• Maintain systems and component capabilities through rigorous testing, track cutting-edge trends, search for ways to improve functionality and efficiency, and implement appropriate segments to keep production methods current
• Prepare comprehensive documentation for all electrical designs, including wiring diagrams and schematics, bills of materials, assembly drawings, design changes, test reports, design-validation plans, and reports ensuring that installations and operations conform to standards and customer requirements

Analyze customer and project requirements, and provide technical guidance and recommendations to project teams and stakeholders

● Develop and implement testing and validation protocols to ensure that electrical systems and equipment meet or exceed industry standards and regulations

● Collaborate with other engineers, project managers, and stakeholders to ensure that projects are completed on time, within budget, and to the highest quality standards

● Stay up-to-date with industry trends, technologies, and best practices in electrical engineering, and recommend new tools and techniques as needed

• Supporting project communication systems Installation, Configuration, Integration and Testing at customer site to ensure timely project delivery.
• Working closely with subcontractors to ensure tasks on site are completed on schedule.
• Understanding the system and be able to perform system fault isolation and troubleshooting.
• Collaborating with fellow engineers / engineering team in system setup, system validation and problem resolution.
• Supporting the generation of project documentation

Requirements

Primary Work Location: Jurong East Hub

Working Hours : 8.30am – 6pm

Qualification : Diploma in Mechatronic, Mechanical, Electrical & Electronic

Responsibilities :

• Assist in project planning and scheduling.
• Review engineering designs, drawings, and specifications to ensure compliance with project requirements and industry standards
• Assist Construction Manager & Quantity Surveyor in Project Progress Claiming Work
• Coordinate with project stakeholders, contractors, and suppliers.
• Track project progress, identify risks, and implement mitigation strategies.
• Provide technical support and resolve engineering issues

Requirements :

• Diploma/Degree Civil Engineering or equivalent
• Minimum 2 years of working experience in LTA Project
• Responsible, mature, hands-on, meticulous and committed team player

Others :

• Working Day: 6 days per week
  
  

Job Description:

• Overall project management, including tender submission, project planning, execution, and T&C.
• Oversee project(s) progress and performance.
• Conduct weekly project progress meetings (office and work site).
• Evaluate executional feasibility, cost and technical requirements on client design proposals, specifications
• Review mechanical and electrical services shop drawings in AutoCAD and BIM drawings.
• Liaison with governmental agencies, consultants, and project developers.
• Build and maintain key client relationships.
• Identify, gather and manage necessary resources to complete the project, including preparation of complex engineering standards, design and work specifications, project schedules, budgets and forecasts; material and equipment utilization, project staff and external contractor coordination.
• Instill and build Learning Culture in the firm.

Junior / Senior positions available. Fresh graduates may apply.

Singapore Citizens / PR only.

Job Requirements:

• Bachelor's Degree, Post Graduate Diploma, Professional Degree Engineering (Mechanical/ Electrical) or equivalent
• Demonstrated leadership, planning and executional capabilities.
• Positive working attitude with high level of professionalism and integrity.
• Client focused, able to build and manage client relationships
• Required skill(s): AutoCad, MS Project, BIM Software
• Required language(s): English and Mandarin (Candidates fluent in mandarin preferred as role requires candidate to deal with mandarin speaking clients.)
• At least 2 year(s) of working experience in related fields (Engineering - Mechanical/Electrical or equivalent)

Job Description:

· Collaborate with stakeholders of YEA & LCO Business marketers, LCO sales & sales coordinators, BPO Agent and Yokogawa prospects to implement lead development activities in YEA region effectively

· Train and mentor BPO Agents or In-House resources remotely located including motivating and challenging the team to produce excellent results

· Develop and implement inside sales marketing processes for smooth handling of qualified leads and work closely with stakeholders to improve the processes continuously

· Identify bottlenecks in qualifying marketing leads and work with stakeholders to resolve

· Facilitate monthly review meeting for inside sales performance to discuss issues and trigger necessary follow-up actions with relevant stakeholders

· Co-ordinate with Inside Sales team to identify, nurture and qualify leads to help to build sales pipeline

· Follow through with sales team to track leads progress using CRM software and ensuring timely follow-up on leads

· Assess and optimize Inside Sales workload and priorities with multiple marketing campaigns

· Address and qualify leads with complex enquiries via email or voice before assigning to sales

· Be the trainer and first level support for internal tools such as Salesforce.com for managing marketing processes, procedures and reporting

· Analyze CRM, leads and opportunities to identify new marketing opportunities

· Track and analyze sales and marketing metrics, such as conversion rates and ROI

Job Requirements:

· Degree/Diploma in Marketing/Mass Communication

· Minimum 3 to 5 years product marketing experience preferably with exposure to Yokogawa products

· Excellent communication and persuasive skills with the ability to engage customers and key regional stake holders (LCO Sales) in Southeast Asia region

· Experience in Co-ordinating with remotely located team or exposure to culture of BPO Agents in Philippines or other low cost countries in South East Asia

· Exposure with leads management and analysis in Salesforce or similar CRM

· Excellent verbal and written English skills. Knowledge of one of the South East Asian language will be an added advantage

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

• Required class 4 lorry driver with good driving record to deliver concrete to the customers all over Singapore.
• To make sure that the concrete are deliver safely from one point to another.
• Must be physically fit and able to work independently with customer satisfaction.
• Must have experience in concrete lorry driving experience.

• Plan and execute construction projects, including budgeting, scheduling, and resource management.
• Collaborate with architects, contractors, and consultants to ensure project alignment with design specifications.
• Supervise on-site activities to ensure adherence to safety, quality, and compliance standards.
• Resolve technical and operational challenges during project execution.
• Prepare and present progress reports to stakeholders.
• Ensure compliance with Singapore's building codes, safety regulations, and environmental standards.
• Coordinate with relevant parties to manage progress of the project to make sure that the schedule is kept.
• Lead team to manage project operations, schedule, and specifications.
• Manage operational cost to keep cost within the budget.
• Manage site document filing and record keeping in accordance with International Organisation for Standardisation (ISO) standards.
• Manage subcontractors’ activities to ensure compliance of contract requirements.
• Monitor compliance of work with the workplace safety and health regulations.
• Monitor quality of project delivery to make sure they meet project requirements and regulations.
• Oversee the project team and subcontractors in delivery of project to meet completion date.
• Provides leadership to the project management and construction team.
• Supervise daily site activities.

1) Deliver goods to location designated by company

2) Must possess class 3 and/or class 4 (preferred) driving licence

3) Must be physically fit

4) Very familiar with Singapore Directory and roads

5) Clean driving record

6) Good customer service

7) Quick learner, must learn how to use the mobile app for completing delivery transactions

8) Responsible

9) Service Oriented

10) Very good driving skills

11) Vehicle provided

12) Season Parking, cashcard and diesel card provided by the company

Vacancies: 03

www.singlee.com.sg

Office Location: 33 Ubi Avenue 3, Vertex Tower A

Nearest MRT Station: Ubi Station and Tai Seng Station

We are looking for results-oriented sales & marketing executives with a positive attitude and determination. Main responsibilities include introducing our company products and services, securing sales and payments for the company.

Product & Services:

· ERSS Projects

· Rental of sheet piles, steel beams and steel plates

· Rental of Excavator vibros and other machineries

Job Description & Scope:

· Marketing - Grow new leads, including marketing, by calls to action and meet potential clients

· Sales – Understand client’s requirements and prepare quotations, follow up, and secure sales

· Execution – Monitor, deliver and invoice to clients

· Payment - responsible for payment follow-up and collection

Job Requirements:

· Minimum ‘O’ level

· Minimum 3 years of Singapore sales experience in construction related

· Driving licence (Class 2 or 3) optional

Remuneration Details:

· Monthly salary $3,000 mth + commission

· Transport allowance $800/mth

· 5-day work week (8.30am – 5.30pm) (40 hours work week)

· High variable commission

· Annual Leave 14 days and various other leave

· 2x bonus per year: Mid-Year-Bonus (Jun) & Year-End-Bonus

· Excellent company benefits

Join our growing team now!

Click “Apply Now” or email resume [email protected] or call 8098 6335 or 6509 6335 for enquiries

Only shortlisted applicants will be contacted.

• Leadership: You set the tone for your team’s work environment. By giving clear directions and setting an example, you inspire others to follow suit. For instance, if punctuality is a priority, you’re always on time.
• Communication: Acting as a bridge between upper management and your team, you relay information effectively. You might, for example, convey new company policies and gather feedback from your team to share with higher-ups.
• Performance Management: You track your team’s productivity and quality of work. Suppose a team member is underperforming; you provide constructive criticism and potentially formulate a performance improvement plan.
• Training and Development: You identify skill gaps and recommend training programs. You could mentor a junior team member, enhancing their knowledge for better progress.
• Resource Management: You’re entrusted with managing the tools and materials your team needs. You would allocate these resources wisely to prevent bottlenecks in the workflow.
• Problem-Solving: When issues arise, it’s your job to identify solutions. If there’s a conflict between team members, you would mediate and help find a middle ground.

The Quantity Surveyor/Quantity Surveyor (Executive) manages and prepares all the cost estimates for the construction projects. This ranges from initial calculations to the final accounts to help bid and determine the service's price. He/She seeks to minimise costs while adhering to the required standards and policies. He/She keeps track of the progression of the contract about any variations. Good communication and negotiation skills are needed for discussion with stakeholders. He/She is responsible for enhancing the project's overall value while keeping to the standards and policies. He/She is office-based and will go on several site visits.

• Allocate work to contractors and subcontractors to facilitate the smooth workflow process.
• Assess the degree of hazards and risks to maintain workplace safety.
• Communicate with the management, contractors and sub-contractors on the adjustments to cost estimates.
• Conduct the negotiations during the project to ensure issues are resolved.
• Control project scope to meet project objectives to enhance project deliverables and key work activities.
• Develop cost reduction strategies to enhance the overall value of the project.
• Monitor project costs to ensure the objectives of the project are achieved under building contract law.
• Oversee and ensure compliance with standards.
• Prepare tender and contract documents under the building and construction regulations.
• Prepare the cost analysis for the project to ensure the overall value is enhanced.
• Provide advice on contractual claims so that the project scope is managed.

Requirements:

• Bachelor's degree in quantity surveying, engineering, finance or management.
• Pleasant, team player
• Strong business acumen
• Ability to work under tight deadlines
• Good in Mathematics
• Thorough and pay attention to detail.
• Analytical thinking skills.
• Knowledge of engineering science and technology.
• Persistence and determination.
• Knowledge of building and construction.
• the ability to use your initiative.
• thinking and reasoning skills.

. QAQC Inspector (Fabrication /Welding)

Responsibilities:

• Preparing or establishing that a welding procedure is available, has been approved as

required by the appropriate authority and is being employed in production.

• Witnessing of welder and procedure approval tests that including of the preparation of test

pieces and destructive tests and verifying compliance with appropriate standards and

specifications.

• Verification that adequate and valid welder approvals are available, and that only approved

welders as required are used in production.

• Interpretation of weld drawings and weld symbols.

• Performing of visual inspection and ensure that all finished goods are checked and approved

prior to any delivery of handover.

• Verification that post weld heat treatment has been conducted in accordance with

specification requirements.

• Appreciation of the factors influencing the formation of weld defects and their acceptability

in relation to the written specification.

• Coordination with QC Inspector (Hull/Structure and Piping) and NDT Coordinator, to verify

and ensure that all finished welds are checked and approved prior to any delivery of

handover.

• Ensure that quality assurance standards and procedures are maintained.

• Ensure that reports that are required are completed accordingly to the project

specifications.

• Liaise with Contractor, Production and Client’s representative to ensure the product is

checked and complied with the project quality plan and specifications.

• Perform any other tasks as may be assigned by the supervisor.

• Ensure compliance to relevant government regulations and company’s quality, safety, health

and environmental (QSHE) policies, practices and procedures at all times.

Requirements:

• Minimum Diploma in Engineering or relevant field of International certification (e.g. AWSCWI or CSWIP 3.1 WI).

• Physically fit since some of tasks require lifting of some equipment.

• A team player with the ability to work independently as well as in a team

• Good communication skills, meticulous, resourceful, able to multi-task

• Computer literary (MS. Office).

1. Manage the team of RTOs, supervision of site set up, earth works, drainage works and reinstatement works

2. Report to Qualified Person

3. Prepare weekly reports and monthly reports.

4. Attend the meeting with client and consultants

5. Report any non-compliances to Qualified Person

6. Ensure the site Safety

Accounts and Admin Assistant

Job Responsibilities

• Support finance, project and operations Team in general admin duties.
• Able to prepare a full set of accounts and a good understanding of double entry.
• Familiar with preparation of customer quotations and sales orders to support finance, project and operations activities.
• Tracking of customers quotations, sales orders and project delivery schedule.
• Maintain proper documentation of finance, project and operations control.
• Other duties as assigned from time to time by superior.

Job Requirements

• Minimum GCE ‘O’ level.
• Proficient in MS Office applications such as Excel, Windows and Power point.
• Preferably familiar in Xero accounting software and MurHo Inventory management system.
• Able to work independently for tasks and support finance, project and operations team in the execution of projects, operations, accounting and administrative duties.
• Prepared for interdepartmental transfer within the Sea Forrest Group of companies for job rotation roles in finance, projects and operations.
• Able to communicate effectively in English.
• Pleasant personality with a positive attitude and a willingness to learn.

• Perform painting tasks, including preparing surfaces, applying paint, and finishing to ensure a quality appearance.
• Select and mix paint colors to achieve the desired shade and consistency.
• Clean designated areas, including offices, restrooms, and common areas, to maintain cleanliness and hygiene.
• Handle and dispose of cleaning materials safely and according to guidelines.
• Inspect areas for cleanliness and report any maintenance or repair needs.
• Maintain painting and cleaning equipment in good working condition.
• Follow all safety protocols while performing painting and cleaning tasks.
• Assist with other general maintenance duties as assigned by supervisors.
  • Prepare walls and other surfaces for painting by scraping, using sandpaper, removing old paint etc.
  • Fill cracks and holes with appropriate material (e.g. plaster) Mix paint and other materials to prepare the right color or texture
  • To carry out spray painter process/tasks, including preparation and operations of spray system and setting up of parts on appropriate machines
  • To perform production and spray related tasks as and when assigned by immediate supervisor
  • Ensure works are carried out according to schedules and are on target to completion.
  • Take and adhere to all health and safety precautions
  
  Requirement:
  • At least 3 Year(s) of working experience in the related field is required for this position.
  • Able to work independently.
  • Good communication skills.
  • Able to withstand the outdoor harsh weathers.
  • Able to work overtime to complete the project on-time.
  • Able to follow the supervisor's daily instructions on-site.
  • 7 days work week
  • 8.15am to 6pm

Project Engineer duties and responsibilities

Project Engineers manage the planning and processes of a project and delegate responsibilities to ensure the project is completed efficiently and successfully. Their day-to-day duties and responsibilities may vary depending on the type of industry, company or project they’re working on, but typically include the following:

• Conduct regular meetings with clients to ensure clarification and meet specific requirements in a timely manner.
• Delegate tasks to team members according to their individual skill sets, experience and abilities to ensure efficient completion of the project.
• Maintain budgets and make adjustments according to needs as they arise.
• Track performance and analyze the completion of key goals.
• Document and report project progress to collaborators and clients.

Job Description

• Job Description:
• Able to Search, Prepare & Submit Tender
• Responsible for measuring quantities and taking off
• Able to advise competitive costing for the tender
• Obtaining quotations, liaising, and negotiating with sub-contractors and suppliers
• Analyze cost comparison between trades
• Analyze & handle Contract matters for the awarded project
• Prepare Variation Orders, claims, final accounts, settlement and sub-contractor payments
• All other QS-related jobs (assist Project Team in running projects)
• Job Requirements:
• Degree / Diploma in Building or its equivalent
• 5 years and above experience as QS
• Proven ability in contract negotiation, contract administration & variation orders
• Able to work independently, be meticulous, analytical with excellent problem-solving skills, proactive, a good team player & able to meet tight deadlines

Job Description

A project manager is responsible for the direction, coordination, implementation, executive, control and completion of the project while remaining aligned with the strategy, commitments and goals of the organization.

Responsibilities

· Plan and implement projects

· Help define project scope, goals and deliverables

· Define tasks and required resources

· Collect and manage project team

· Manage budget

· Allocate project resources

· Create a schedule and project timeline

· Track deliverables

· Support and direct team

· Lead quality assurance

· Monitor and report on project progress

· Present to stakeholders reports on progress as well as problems and solutions

· Implement and manage change when necessary to meet project outputs

· Evaluate and assess the result of the project

Qualifications

· Excellent communication skills

· Problem-solving and leadership skills

· Project planning, risk management, time management and other project management skills

· Project management qualification (PMP), Certified Associate in Project Management (CAPM), or equivalent experience as a project manager

· Experience in strategic planning, risk management and/or change management

· Proficiency in project management software tools

· Contract negotiation

· Conflict resolution experience

Job Description

• Responsible for content planning and creation of marketing collaterals and assets, including copywriting and editing for newsletters, electronic direct mails, brochures, fact sheets, blog articles, case studies, videos, and website.
• Plan and implement integrated marketing campaigns for solutions, events and exhibitions.
• Generate content for digital marketing channels and social media platforms.
• Collaborate with agencies, external vendors and internal stakeholders to develop and ensure the timely delivery of social media campaigns and optimise performance metrics.
• Identify new marketing channels, platforms and media that better achieve marketing and business objectives.
• Assist in ad hoc marketing tasks and activities.

Job Requirements

• Experience in marketing communications and related fields.
• At least 5 years of experience in marketing or corporate communications.
• B2B experience preferred but not mandatory.
• Excellent command of the English language and storytelling skills.
• Independent self-starter with attention to detail.
• Strong project management skills.
• Excellent interpersonal and communication skills.

Responsibilities:

• Ensure that all processes and procedures are followed
• Lead troubleshooting efforts for complex environments to identify and eliminate network or system configuration issues
• Lead the troubleshooting and performing of root causes failure analysis for infrastructures issues
• Manage the delivery of infrastructure across AWS environments, On-prem, VMware, hyper-converge technology ensuring alignment with SLAs and customer expectations. Oversee the daily operations environments, including incident management, Service Request, change control, and problem resolution.
• Strong understanding in dashboards and tools (e.g. eG, Managed Engine, SolarWinds, AWS Monitor) to ensure real-time health and performance visibility of operation environments.
• Contribute to project and transition plans schedules, budgets, resource allocation, and risk management strategies for OT/IT Infra & Apps projects, aligning with Industry 4.0, Whole-Of-Government (WOG) and IM8 standards.
• Spearhead in creating overall ITSM processes and IT Service Desk setup including ticketing system, utilizing the ITIL framework to enhance service efficiency.
• Spearhead and focus in strategically preparing and building the day-2 / operational plan, such as engineer work schedule, operation yearly activity calendar, preventive maintenance (PM) schedule, patch management schedule, audit activity
• Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally. Coordinate with internal teams to ensure service adjustments meet evolving client requirements.
• Resource and Capacity Management- Oversee infrastructure resource allocation and capacity planning to ensure optimal service delivery and performance.
• Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively. Reporting and Documentation Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics.
• Responsible for the operation CAPEX & OPEX such as Asset management update (CMDB), software & licenses renewal, hardware maintenance renewal, vendor supports review & renewal
• Responsible in preparing and presenting weekly and monthly reporting to client stakeholders on the account updates
• Ensure that regular reviews of the services provided SLAs and KPIs are conducted to maintain alignment between the services and the expectations of the customer
• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
• Participate in leadership activities and providing performance feedback and developmental coaching

Requirements:

• Diploma and above in IT / Software / Engineering fields
• Min 12 years of experience in IT service delivery management; project and program management; resource and vendor management; client and stakeholder management; problem and incident management.
• ITIL 3 & 4 certified
• Preference to have experience in OT technologies such as Security and Access Control Systems Facial recognition system, Access Control System
• Must be willing to go down to ground and be hands-on to understand situation when problem arise
• Willing to travel on-site at Jurong Island
• Experience handling government agencies with understanding of IM8 processes, Government Commercial Cloud (GCC) and Whole-Of-Government (WOG) operation structure is an added advantage
• Strong knowledge of networks, servers, virtualization, and cloud technologies.
• Experience with monitoring tools, ITSM platforms, and disaster recovery planning.
• Experience with contract and vendor management
• Independent, self-driven, highly customer focused and able to work under high-pressure environment especially during emergency restoration of services
• Good communication skills, keen to learn and a team player
• Ability to work independently, plan and provide system solution
• Ability to manage stakeholders and vendors
• Able to work in a fast-paced environment
• Able to work well in a matrix team