Job Description and Requiremnent:
Contributes to Pre-Sales stage too by hearing client requirements, creating solution and give proposal with Sales team.
Strives to achieve the team target figures by closing deals, completing projects as planned.
Arranges and attends handover sessions to confirm, understand and verify the delivery details from relevant parties.
Arranges and attends kick-off meeting, regular meetings, workshops and/or site surveys with the customer and vendors.
Prepare delivery details, coordinate related vendors, perform pre-deployment test and ensure any dependencies has been addressed.
Coordinate related vendors and customer to deliver as planned.
Arranges and attends a handover and training sessions with customer and later ISCA for operation supports; and later obtain a sign-off from customer to mark delivery completion.
Coordinates and implements internal or external delivery and operation for network infra including but not limited to L2/L3 networking, Internet connections, firewalls and cloud-based networking.
Supports, assists and/or leads an engineering, design or isolation when necessary.
Identifies, isolates and troubleshoots to resolve any hardware or software related problems.
Conducts research and case studies on new technologies and solutions.
Contributes to all stages of the service delivery and implementation (including planning, scoping, detailed designing, scheduling, resources planning against pre-defined deliverables).
Ensures consistent and reliable service delivery approach in minimizing risk and cost associated with implementation.
Facilitates technical design workshops, and pre-defined scope in order to integrate all factory products into an integrated solution.
Implements and project manages the technical solution from inception to installation.
Resolves client issues (services / product update or maintenance) via onsite or off site and providing support with projects and/or roll outs.
Work closely with clients to address and solve technology issues, through utilization of the technical resources available.
Ensure technical issues are resolved to guaranteeing client satisfaction.
Ensure that the technical delivery of all services meets quality, scope and service level requirements.
Ensure that all changes and other customer service requests are fulfilled timely and correctly.
Leads problem resolution efforts and post-incident reviews.
Requirements:
Knowledge and Attributes:
Must be able to be on 24x7 onsite standby rotation.
Advanced knowledge and understanding of grand design criteria.
Advanced knowledge of product and/or solution specifications, the detailed design framework and checklist.
Excellent communicate skills, both verbal and written.
Ability to plan activities and projects well in advance and take into account possible changing circumstances.
Ability to maintain a positive outlook at work.
Ability to work well in a pressurized environment.
Ability to work hard and put in longer hours when it is necessary.
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
Ability to adapt to changing circumstances.
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
Ability to be cooperative and a good team player
Academic Qualifications and Certifications:
Bachelor’s degree or equivalent relevant in Information Technology or Computing or a related field.
Relevant ITIL certification preferred.
Required Experience:
Advanced experience in designing and implementing monitoring software like Zabbix, and skills in creating monitoring programs.
Advanced experience required in network/ security/ systems/ storage administration and Monitoring Services within a medium to large ICT organization.
Advanced experience in management agent, redundancy concepts, remote console architecture, and products within the supported technical domain (such as, Network, Storage, Security etc.).
Interested applicants, please email your resume to Karin Chan Wei Kien
Email: [email protected]
CEI Reg No: R1104584
EA Licence No: 99C4599
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