About the job

Reporting to the Easy Buying Manager & Team Leader, you will help to build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment by valuing and fulfilling customer needs and expectations, thereby stimulating more and more frequent visits. You will also support in ensuring that customers’ issues are handled efficiently and with empathy.

Your assignment

• To provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries
• Manage enquiries from both walk in and phone in IKEA customers and provide service recovery
• Provide customer recovery support, such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases, etc
• Ensure the correct orders are handed over to customers at the merchandise pick-up point
• Support in back-office duties such as oversold cases, issues with transport provider billings and open customer cases logged in Customer relations management system
• Understanding and implementing the department policies and procedures to ensure safety and security compliance and to provide customers a positive shopping experience
• Support the team through knowledge sharing, as well as become multi-skilled to support other functions within the Customer Relations Department

Your profile

• Minimum 3 to 5 years of working experience in a fast-paced customer service / retail/ hospitality industry
• Has the ability to take initiative and possess a strong sense of responsibility
• Solution-oriented and make well-considered decisions
• Demonstrates strong resilience and is a good team player
• Passionate about customer service and embodies a warm and engaging personality
• Analytical with strong interpersonal and communication skills
• Able to commit to working on retail shifts, including weekends and public holidays

• Working days & hours: 5 days, 8:45am – 5:45pm
• Salary: $2000 - $2500
• Working location: Tanjong Pagar

Requirements:

• With experience in travel agency inbound or outbound

Responsibilities:

• Input daily bookings /amendments received from clients into Tour Plan.
• Check cost and tariff rates for each booking and client.
• Correspondence to confirm to agents/resolve disputes/report irregularities.
• Check and print invoice statements for accounting invoice.
• Other duties that may require by the management.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

COMPANY DESCRIPTION

An integral part of Singapores City in a Garden vision, Gardens by the Bay spans a total of 101 hectares of prime land at the heart of Singapores new downtown Marina Bay. Comprising three waterfront gardens Bay South, Bay East and Bay Central Gardens by the Bay will be a showcase of horticulture and garden artistry that will bring the world of plants to Singapore and present Singapore to the World. We have career opportunities for the following and we would like to invite suitably qualified candidates to join us.

RESPONSIBILITIES

The Chief Coordinating Officer is responsible for managing and overseeing the day-to-day operations for the Gardens, ensuring that guests have a safe and enjoyable experience.

Your key responsibilities will include the following:

• Lead and co-ordinate the efforts of various departments to ensure a welcoming experience for the visitors
• Ability to coordinate and make sound operational decisions (in operations and deployment of attraction operations and other operational business units) that ensure a smooth and efficient operations of the Gardens and pleasant guest experience from the point of arrival to departure of our guests
• Active deployment of resources including both inhouse and outsource manpower deployment within and across teams
• Ensure effective management of the daily attractions operations, facilities management, and optimal conditions of the horticultural displays
• Manage and implement crowd management strategies, effectively address onsite incidents and emergencies
• Analyse, develop and implement visitor management plans in accordance to visiting patterns
• Continuously assess and improve the guest experience, gathering feedback and implementing changes as necessary
• Review related processes to drive continuous improvement
• Ensure compliance with all relevant health and safety regulations and standards
• Liaise with other authorities on matters that may affect Gardens by the Bay operations

• Degree in any relevant field
• Minimum 8 years of relevant experience in a tourist attraction or related industry
• Hands-on approach to management and leadership
• Ability to manage, supervise, and deploy a frontline team with robust teamwork
• Resourceful and dynamic with strong interpersonal and communication skills
• Pleasant and friendly disposition, with the ability to remain customer-oriented under challenging situations
• Creative, adaptable and able to work in a fast-paced environment
• Ability to influence and drive collaboration across various departments
• Able to work on weekends and public holidays

• Identify any foreseeable risk arising from the workplace or work processes.
• Perform site safety & health audit, meeting and prepare reports for relevant parties.
• Create safety & health management programs and ensures effective implementation.
• Review workplace records, certificates, notices and documents and kept under the WSHA.

Requirements:

• Diploma in Workplace Safety & Health or equivalent
• Registered WSHO with ECO and ECMO
• At least 5 years of WSHO experience in LTA Projects.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Join a progressive digital startup with plenty of growth opportunities!

We are a MAS licensed fintech remittance company.

The candidate will support the operations functions of the company :-

- Perform regulatory AML/CFT compliance checks and clearances on customers and counter parties

- Perform daily/monthly monitoring of transactions and submission of reports

- Support Customers and Associates in multi digital platforms : wechat, whatsapp, and emails

- Team work with co-colleagues in data postings on googlesheets and in our in house platform system

Where necessary :

- Support operations staff on Start-of-Day and End-of-Day reconciliations

- Support in Daily FX Rates setting

- Support Accounts Payable duties

Requirement:

- Integrity and Loyalty are essential attributes

- Computer Skills in digital chats, Microsoft Office, Googlesheets

- Min A level and equivalent

- Min 3 years of work experience in Compliance, Accounting, Auditing or Banking preferred but not a must

- English and Chinese language skills a must

• Manage KPI reports, billing overview for VIP customer's local delivery business.
• Compose instructions for the billing team to generate invoices.

Requirements:

• GCE O Level and above
• At least 2 years of relevant working experience

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Role: Shift based

Industry: Banking

Job Requirements:

• Interact with internal & external customers to answer customers queries.
• Using basic computer applications and tools.
• Experience in customer-facing roles (front or backend).

Job Role and Responsibilities:

• Responding to customer inquiries on general and transactional enquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services..
• Assist Operations in managing customer requests and transactional follow-ups.
• On the job training will be provided.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Duties
•Assist Project Department with admin support.

•Assist Sales Department with admin support, such as tender submission slides,binding tender document etc.

•Assist/Upkeep showroom setup

•Responsible for inventory of product finishes and swatches.

•Ensure proper documentation, maintains and update records accordingly.

•Any other ad-hoc duties as assigned.

•Other ad-hoc duties as assigned.

• Liaise with various Statutory Boards, Government Departments, and sub-contractors to ensure smooth execution of works

Requirements:

• Diploma in Communication or equivalent
• At least 2 years of experience in construction industry

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

We require Ticketing Officer that is able to

-protray good self image

-handle pos

-ushering duties

-communicate in English

-explaining of products and service to customer

-work in a team

Roles and responsibilities not limited to the above

Responsibilities:

• Reconcile and maintain petty cash & bank balances
• Reconcile daily sales with payment gateway platform
• Ensure monthly settlement of sellers' accounts for sales are reconciled
• Reconcile and maintain inventory records on a timely basis
• Ensuring suppliers' invoices are keyed correctly into the accounting system on a timely basis
• Check and process staff claims in accordance with company policy
• Prepare monthly schedules
• Assist in month-end and year-end closing
• Perform accurate inputs of financial data into relevant spreadsheets and work with manual finance operations and processes
• Perform ad-hoc duties as assigned from time to time

Requirements:

• Degree in Accounting, Finance or Business
• 3 years of experience in the retail or E-commerce industry
• Full-set accounting experience
• Experienced in GST quarterly submission
• Proficient with web applications and MS Office (e.g. Excel)
• Have working knowledge of Xero accounting
• Strong in basic accounting principles
• Strong in data analysis / data management, with keen attention to detail

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Call Centre - Survey Experience Officer (Establishment)

Salary: S$3,000 ($2,650+$350 transport allowance)

Work duration: Immediate till 30 June 2024 (Renewable depending on performance and project)

Working hours: Mon - Fri, office hours

Work location: Clarke Quay / Novena area (work in office)

Collection Methods:

1. Via outbound call activity

2. Via field visits out to company addresses

Data submission:

1. The incumbent is expected to perform daily updates of call outcomes using Excel files assigned to them

2. The incumbent must also submit the survey data collection details into the system and submit the completed survey

3. During field visits, incumbent must also assist the respondents to complete the surveys online / manual collection and guide the respondents if the respondents need necessary guidance

Job scope:

1. Adhere to required Standard Operating Procedures (SOP) in operations

2. Work closely with fellow team-mates, assigned team leads on the survey progress for each of the companies allocated to this

3. Update accurately the daily operations reports so that performance can be accountable

4. Perform necessary admin work and support as and when required to do so, including rectifying errors committed during collection when required by stake holders from the ministry

5. Adhere to key in case notes in ministry in house system provided for each case with each call outcome / updates on assigned cases

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R23117785 (Lok Ding Hann)

Responsibilities:

• Ensure timely and accurate reporting onto application (i.e., Oracle Hyperion Financial Management) on monthly and quarterly basis.
• Preparation of monthly accounting journals.
• Collate data for monitoring of actual performance with budget and forecast numbers including but not limited to:

- Costs trackers to track actual spending against plan.

- KPI against targets

• Liaise and follow up with shared services on outstanding payments and receipts.
• Prepare balance sheet and audit schedules, and inter-company reconciliation
• Assist the team in coordinating and compiling data/ information for yearly statutory reporting such as audit and tax.

Requirements:

• Diploma and above in Accountancy, Business or similar fields
• Ability to do work with minimal supervision
• Be proactive and take initiatives at work

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

• Establish and implement a comprehensive Site Safety Management System aimed at managing risks and minimizing accidents.
• Execute workplace safety, health, and environmental programs and initiatives.
• Conduct training programs on workplace safety and health, along with inspections to ensure adherence to policies and standards by all onsite staff and/or subcontractors.
• Ensure rigorous compliance with procedures outlined in statutory workplace, safety, health, and environmental requirements at sites and required premises.
• Prepare and submit safety reports for audit and company’s safety certifications.

Requirements:

• Registered Safety Officer.
• Diploma and above in Environment, Health and Safety Management or equivalent.
• At least 5 years of experience in WSH in building/construction industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1984199

Responsibilities

• Ensure timely review and/or approve/close transaction screening alerts, trade finance transaction screening alerts, etc.
• Update of sanctions/transaction screening related policies and procedures
• Conduct investigations to appropriately resolve potential matches generated by the screening on transaction level and customer due diligence level.
• Assess and escalate newly identified risk indicators or unusual transaction patterns during course of reviews per internal policy
• Review and escalate sanction true matches, as well as true matches for other AML/CFT risks identified during the processes
• Correspond with relevant stakeholders to obtain relevant information for the assessment of transaction review
• Assist with ad-hoc AML/CFT related issues and participate in departmental projects when needed.

Requirements

• Recognised bachelor degree or above , preferably in Business or related discipline
• Minimally 2 years of relevant experience in AML & Sanctions
• Good communications skills
• Prior related experience in transaction screening alerts clearing and disposition, preferably in banks or payment companies
• Good knowledge of the requirements and scope of major sanction regimes is preferable

For interested parties, please send resume to [email protected]

We regret that only shortlisted candidates will be notified
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 •EA Registration No: R1988743 (Raymond Gan)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg . I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Responsibilities:-

• Ensure the implementation of the branch compliance plan
• Respond to regulatory authorities’ routine queries and coordinates completion of survey and other request for information
• Develop and perform periodic compliance reviews
• Investigates compliance breaches and customer complaints
• Asssit in compliance training and provides advisory on Banking Act, SFA and FAA and other compliance matters
• Update compliance policies and procedures based on Head Office, and local regulatory requirements.
• Prepares/reviews periodic reporting to local regulatory authorities, Head office and Management.
• Tracks/monitor changes and updates on local regulations, conducts briefing and discussions on implementation with relevant departments and post implementation review.
• Conducts annual regulatory risk assessment
• Any other tasks as assigned by the HOD and/or Management from time to time

Requirements:

• Degree holder with at least 3-4 years’ experience in Regulatory Compliance in a bank
• Good leadership skill, team player and ability to manage multiple demands
• Meticulous and ability to work independently
• Good communication and interpersonal skills

Responsibilities

• Onboarding of clients (customers & financial institutions)
• Work closely with front office on documentations required for account opening to ensure completeness
• Liaise with relevant team for the setting up of account in the system
• Maintain customer documentation both in hardcopy and imaging file
• Conduct KYC/AML/CFT checks on new client and periodical review on existing client
• Maintain and update client database, ensure data are accurately recorded in the system
• Keep abreast of regulatory, policy and procedural requirements
• Perform any other tasks assigned by superior/head of department

Requirements

• Bachelor degree/Diploma with related banking experience preferred.
• Possess positive attitude, pro-active and a team player
• Able to multitask, work under pressure and detailed oriented
• Proficient in MS Office application

We apologize that only shortlisted candidates will be contacted. Thank you.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Senior Purchasing Officer / Assistant Purchasing Manager with Conrad Hotels & Resorts assists in ensuring that all Food & Beverage purchases meet the requirements of the Hotel in terms of availability, quantity, quality and price.

What will I be doing?

As a Senior Purchasing Officer / Assistant Purchasing Manager, you ensure proper and effective communication channels are in place so that the Purchasing Department can accurately stock goods and other equipment for the hotel. You will assist the Purchasing Department in its efforts to manage the purchase of all Food & Beverage goods and equipment that the hotel requires. Specifically, a Senior Purchasing Officer / Assistant Purchasing Manager will perform the following tasks to the highest standards:

• Assist the Cluster Director of Purchasing in purchasing the right goods and materials at the right price, at the required quality, and in the right volume to ensure a cost-effective approach to purchasing within the hotel.
• Work with internal and external customers to ensure smooth lines of communication so that all requirements are met effectively.
• Prepare orders in line with business requirements.
• Work closely with the Department Heads to ensure effective stock control.
• Work closely with the Chefs, Director of Food & Beverage and other operations department to purchase the highest quality products while constantly searching for most competitive price.
• Handle daily routine purchasing functions and ensure that goods and services are ordered as specified and that they are procured at the right price, quality and made available or delivered to the hotel at the specified delivery dates.
• Assist in the expeditious processing of market lists including beverage orders and purchase requisitions received from the Food & Beverage departments and in obtaining pricing and quotes from suppliers/vendors.
• Assist in negotiating with representatives of suppliers/vendors for key items of product lines and determine that quality and prices of merchandises are competitive, in consultation with the Cluster Director of Purchasing.
• Maintain and Issuance of beverage stock including month end inventory
• Assist in providing high level of system assistance to each department and work closely with the Department Heads in surveying the market for quality and best prices. Keep the Cluster Director of Purchasing updated with developments and progress at all times.
• Ensure all local and corporate policies, rules, internal controls and procedures and safeguards as they relate to the Purchasing Department are complied with.
• Perform duties and projects that may be assigned by the Cluster Director of Purchasing from time to time.

What are we looking for?

A Senior Purchasing Officer / Assistant Purchasing Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for organization and accuracy in all aspects of work
• A passion for building strong relationships with internal and external customers
• Excellent communication skills
• Proficient in both English and Mandarin to meet business needs.
• Proficiency with computers and computer programs, including Microsoft programs
• Possess system skills in Check SCM, preferred
• Well versed in Food & Beverage products knowledge
• At least 4-5 years procurement experience in Hotel industry, preferred
• Flexible in relation to work hours, especially at month end and during stock take.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Description:

• Planning and coordinating Public Relation programme for the project
• Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Dealing with requests and complaints from the public
• Overall in-charge and responsible for the internal and external publication and communication issue
• Working closely with all contractors and take proactive measures in mitigating all complaints arising from the construction activities
• Filing and maintain up-to-date file records to enable quick retrieval
• Provide administrative support assistance and other ad-hoc jobs if required

Job Requirements:

• GCE 'O'/'A' Level with 1 to 2 years of public relations experience, preferably in building trade
• Good communication & interpersonal skills

Duties and Responsibilities

• Assists the SG Branch Compliance Head in ensuring that SG Branch implements effectively its internal policies, guidelines, procedures, systems and controls on the prevention of money laundering and terrorist financing (AML/CFT systems) are met and risks identified are addressed and mitigated by

1. Developing and/or continuously reviewing SG Branch AML/CFT systems to ensure that they remain up-to-date and meets the current statutory and regulatory requirements and are effective in managing ML/TF risks arising from the SG Branch business;
2. Overseeing all aspects of the AML/CFT systems which include monitoring effectiveness and enhancing control procedures where necessary;
3. Maintaining, reviewing and updating AML/CFT internal policies and procedures and Money Laundering;
4. Ccommunicating key AML/CFT issues with SG Branch Compliance Head for reporting to SG Branch Chief Executive, Chief Compliance Head and regulators, as applicable, including where appropriate, significant compliance deficiencies;
5. Ensuring and conducting AML/CFT training to SG Branch personnel is adequate, appropriate and effective.

• Performs review of all internal disclosures and exception reports and in light of all available relevant information, determining whether or not it is necessary to make a report to the MAS and maintain all records related to such internal reviews and provide guidance to SG Branch personnel on how to avoid tipping off.
• Assists the SG Branch Compliance Head in the identification, assessment, advisory, monitoring, control and reporting on the AML/CTF laws, rules and standards, laws and regulations that are relevant and applicable to SG Branch and analyzes corresponding risks of non-compliance and prioritizes the compliance risks.
• Assists SG Branch Compliance Head to establish and open communication process within the SG Branch personnel, develop or customized AML/CFT and other applicable regulatory compliance trainings, seminars and workshops, as may be deemed necessary to educate and update the SG Branch personnel on AML/CFT related and regulatory compliance matters and pertinent banking, laws, rules, regulations, codes of conduct and standards of good practice applicable to SG Branch.
• Assists SG Branch Compliance head in responding to AML/CFT and compliance regulatory related requirements for the regular examination of internal and external auditors, various local and overseas regulatory bodies and law enforcement authorities.
• Monitors the compliance of SG Branch by conducting independent compliance testing of the AML/CFT systems, regulated activity business and other applicable regulatory requirements using risk-based approach and enforce compliance policies and procedures.
• Maintains the records of all internal and external trainings attended by SG Branch personnel including monitoring of CPT requirements of Relevant Individuals.

• Manage full spectrum of accounts receivable and collection duties.
• Prepare inter-company billing and coordinate with external parties and clinic on billing matters.
• Supervise AR aging for prompt collection of overdue payments.
• Conduct monthly bank reconciliation.

Requirements:

• Diploma in Finance/Accountancy or equivalent.
• At least 2 years of relevant working experience
• Proficient in Oracle Netsuite and Microsoft Office.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities

• Prospect for new to bank corporate clients and onboard new clients to the bank
• Manage banking relationship with customers
• Prepare credit proposals in relation to credit facilities, including financial analysis, structuring of facilities terms and conditions and advocating the credit case
• Review and monitor credit facilities granted to client so as to keep bank updated on credit and risk conditions faced by clients
• Manage internal bank processes that are required of portfolio and department
• Support colleagues within department and bank in order to achieve department's and bank's objectives

Job Requirements

• At least 5 years of relevant experience in a corporate or commercial banking

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Glencore Singapore Pte Ltd is a wholly owned subsidiary of Glencore International Plc. and engages in commodity trading. The Singapore office employs approximately 220 staff working from a single site.

We are looking for a Market Conduct Complicance Officer to join the team.

Glencore’s Market Conduct team is a rapidly developing part of the Compliance organization responsible for an effective framework which manages our risks related to market abuse, insider dealing, financial market regulation and exchange/ venue rule compliance.

This role will support the Singapore office in administering the market conduct programme and performing advisory and regulatory work. The role has a high degree of exposure to senior traders and management within all departments.

This role will form part of the Group Compliance team and will report to the Group Head of Market Conduct and Head of Market Regulation.

Key Responsibilities

· Support the management and administration of the Market Conduct programme for the Singapore office.

· Act as an advisory contact for Singapore traders including metals, coal, oil, gas and environmental. Advisory work includes the following:

• Application of Market Conduct Policy, Guidelines and Procedures
  • Benchmark and Price Reporting Agency engagement
  • Application of trading venue and exchange rules including block trades, position limits
  • Communications compliance including analysis of potential inside & confidential information
  • Suspicious activity

·Ensure strong documentation of the Market Conduct programme including maintaining documentation libraries and updating training records

·Administer onboarding and annual Market Conduct training

·Perform annual risk assessments in conjunction with the Surveillance and Monitoring team

·The role will dedicate approximately 50% of time towards support the Head of Market Regulation. This may include:

• Supporting in regulatory horizon scanning, impact assessments and other evaluation of the impact of regulatory change on Glencore’s business.
• Assessing implications of new business such as uncleared derivatives trading.
• Supporting licensing activities in specific jurisdictions, notably in Australia.

EDUCATION & EXPERIENCE REQUIREMENTS

· Up to University / degree level

· 5+ years of experience

· Strong understanding of the global commodities market and experience working in a trading organization

· Fluent in English (any additional languages beneficial)

SKILL SETS

· Self-motivated, enthusiastic, pro-active and a team player

· Has an independent and flexible work attitude and is able to work well under pressure

· Can successfully build relationships with a wide range of stakeholders

· Has a problem-solving mind-set

· Has very good written and verbal communication skills

· Advanced computer literacy (primarily MS Office)

· Willing to travel (up to 20%)

COMPENSATION

Salary will commensurate with qualifications & experience.

We regret to inform that only shortlisted candidates will be notified.

RESPONSIBILITIES
Part of GBSU (Global Business Service Unit), the candidate will join the DCS team in charge of Data and Cyber Security aligned to regional Société Générale GBIS (Global Banking and Investors Solutions) Business Unit. This role acts as a subject matter expert, main coordinator and point of contact on Cyber Incident Response, Cyber Crisis Management, Cyber Surveillance, Threat intelligence, E-fraud and Data Protection in the regional team. Furthermore the role will support IT project assessments.The candidate will be required to:

• Develop, implement and maintain the regional cyber incident response plans, procedures and related documentation in alignment with global standards.
• Develop and maintain a relationship with the threat intelligence community in Asia financial services, including regulators, industry peers, law enforcement agencies, and other relevant stakeholders.
• Collect, analyse, and disseminate threat intelligence from various sources, such as open source, commercial, and internal data, to identify and assess cyber threat and risks affecting our organisation and customers in the Asia region.
• Provide timely and actionable intelligence to SG CERT and the regional CISO, as well as other relevant teams and stakeholders, to enable informed decision-making and proactive security measures.
• Use treat intelligence to streamline playbooks and incident response standard operative procedures, and to enhance the detection, prevention, and mitigation of cyberattacks.
• Conduct research and producing reports, briefing and presentation on cyber threat trends, actors, tactics, techniques, and procedures (TTPs)
• Conduct regular reviews and audits of the cyber incident response process, identifying gaps and areas of improvement
• Plan, execute and support desk based testing scenarios to simulate cyber incidents and test the effectiveness of the response plan and procedures
• Support risk assessment and architecture reviews by conducting threat analysis and modelling, identifying potential attack vectors and mitigation strategies
• Respond to and manage cyber incidents and crises, in coordination with central threat intelligence and cyber incident response functions, involving internal and external stakeholders as appropriate
• Investigate, mitigate the impact, and manage the process related to data leakages and data breaches, and ensure compliance with the regulatory and legal requirements and standards for cybersecurity and data protection in the region
• Provide timely and accurate communication and reporting on the status, impact and resolution of cyber incidents and crises
• Conduct post-incident reviews, root cause analysis and lesson learned from cyber incidents and crises, and providing recommendations and feedback to improve the security posture and resilience of the organisation.
  

PROFILE REQUIRED
Required Qualifications:
ACADEMIC BACKGROUND AND CERTIFICATIONS, EXPERIENCE

• Bachelor Degree in Information Technology or equivalent
• At least 8-10 years of experience in cyber threat intelligence, cyber incident response and cyber crisis management, preferably in the financial services sector
• Professional certification in cyber threat intelligence and cyber incident response, such as Cyber Threat
• Intelligence Analyst (CTIA), Certified Incident Handler (GCIH), Certified Computer Security Incident Handler (CSIH), Certified Network Defender (CND), Certified Forensic Computer Analyst, GIAC Penetration Tester, CompTIA PenTest+, Certified Ethical Hacker

OPERATIONAL SKILLSKey Skill Areas & Knowledge Required

• Knowledge and understanding of the cyber threat landscape and the cyber threat intelligence lifecycle, as well as the tools, methods, and frameworks for cyber threat intelligence collection, analysis and dissemination
• Familiarity with the cyber threat actors, TTPs, and challenges specific to the Asia region, as well as the regulatory and legal requirements and standards for cybersecurity and data protection in the region
• Proficiency in English and preferably another Asian language
• Excellent communication, collaboration, and analytical skills, as well as the ability to work independently and under pressure
• Knowledge of incident response best practices and procedures
• Experience in digital forensic and malware analysis
• Scripting skills in languages ,like Python and PowerShell
• Ability to write comprehensive and easy to understand incident reports destined to management, 2nd line and 3rd line of defence as well as regulatory bodies.

BEHAVIORAL SKILLS

Client - Risk: I strive to satisfy clients while taking into account risks for the company
Team Spirit - Collective mindset: I favour the team’s interest over my own results
Responsibility - Risk awareness: I am constantly on the lookout for risks
Responsibility - Performance: I strive for high performance
Team Spirit - Open mindset: I listen and share my views and my expertise in an open mode
Innovation - Thinking out of the box/Creativity: I propose new ideas and solutions

Company Description:

Societe Generale is one of the leading European financial services groups. Founded in 1864, we have been playing a vital role in the economy for over 150 years. With more than 148,000 employees based in 76 countries worldwide, we accompany 32 million clients throughout the world on a daily basis. Based on a diversified universal banking model, the Group combines financial strength with a strategy of sustainable growth.ASIA-PACIFIC (ASIA), as one of the Business Units of Societe Generale, operates in 12 locations across the Asia Pacific region, employing over 2,500 employees with the regional headquarter located in Hong Kong. Our activities here are centered on Societe Generale's Global Banking & Investor Solutions pole (GBIS), a major growth engine for the Group and a key pillar of Societe Generale's universal banking model. Our expertise in Asia Pacific ranges from Corporate & Investment Banking (Advisory, Financing and Global Markets) to Asset Management, Global Transaction Banking and specialised financial services like Equipment & Vendor Finance and Vehicle Leasing & Fleet Management. In addition, Societe Generale's Global Solution Centre (SGGSC) in Bangalore and Chennai offers customised business solutions to the Societe Generale Group globally including ASIA.

Department Description:
Reporting to the Global Business Service Unit (GBSU), the Data & Cybersecurity (DCS) is responsible for securing and steering Information Security and Cybersecurity related risks falling under Global Banking & Investor Solutions' (GBIS) remit. The team is based in Hong Kong and has transversal oversight on Asia Pacific.

Position – Trust Administration Officer

Purpose of Role

The Trust Administration Officer will support the senior trust administrator(s) / client manager(s) in handling the administrative responsibilities for a portfolio of trusts, companies and other wealth structures ensuring timely delivery and high quality of service to both intermediaries and clients. The role holder will work with thesenior trust administrator(s) / client managers to identify and mitigate risk across their span of control and will beresponsible for supporting their team mates within the office.

Key Accountabilities

Administrative:

The Trust Administration Officer will ensure that all documents are stored (electronically and physically) according to agreed policies and procedures.

Intermediaries / Clients:

The Trust Administration Officer will ensure that they deliver high qualityservice to all intermediaries and clients, working closely with the senior trust administrator(s) / client manager(s).

They will support the senior trust administrator(s) / client manager(s) in delivering upon opportunities to drive up levels of client service. The role holder will ensure they deliver on client commitments based on agreed deadlines and to a high standard.

The Trust Administration Officer takes responsibility for preparing (amongst others) bank account opening documents, trust review packs and documents for the senior trust administrator(s) / client manager(s).

Commercial:

The Trust Administration Officer will achieve personal targets as set out for their role for time recording and utilization. They will support the senior trust administrator(s) / client manager(s) in ensuringprompt collection of debt.

Risk:

The Trust Administration Officer takes responsibility for carrying out risk screenings on clients/ trust related parties, first level client CDD reviews and preparing the required documents according to agreed policies and procedures.

Knowledge and Experience

Professional and Technical Experience:

The successful applicant will demonstrate good client service deliveringagainst the needs and demands of high net worth clients. They will demonstrate a basic understanding of the technical principles of day to day fiduciary administration.

Personal Attributes:

The Trust Administration Officer will put their clients at the centre of everything they do building relationships and working to exceed expectations, they willbe flexible and professional when working under time driven pressures and will develop with coaching their prioritization and time management skills. They will beself- motivated and focused on exceeding targets and goals.

Language Skills:

English and Mandarin

Academic and Professional Qualifications:

The Trust Administration Officer is expected to study towards a relevant professional qualification (such as STEP), and to be holding at least a Diploma.