Job Description:

Roles & Responsibilities:

• To support day-to-day operations in warehouse, monitor and coordinate deliveries and shipment.
• To prepare all documents required for inbound and outbound cargos
• To report and inform customers or any cargo discrepancies
• To perform receiving process for all inbound cargos
• To assist on customers’ inquiries via phone call or email.
• To ensure all inventory transactions are completed within the timeline and maintain stock accuracy.
• To send daily/monthly inventory reports to clients on a timely basis
• To upkeep and file related documentations on time and accurately. (E.g. Goods receipt notes, shipping documents and inventory records etc)
• Perform warehousing standards for quality management systems
• Formulate business process solutions to innovate current business processes
• Any other ad hoc duties assigned

Requirements:

• Relevant working experience in the logistics industry
• Ability to work in a dynamic and fast-paced environment while maintaining a positive attitude and providing exemplary customer service
• Possess communication skills
• ITE certificate or Diploma holder
• About 2 years of working experience
• Demonstrate ability to handle work professionally, independently, and efficiently with people person mindset
• Possess effective organizational and follow-up skills, paying attention to detail
• Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner

Job Description

• Perform Corrective Maintenance (CM) and Preventive Maintenance (PM).
• Test and Commission medical equipment.
• Check, investigate faults of medical equipment and perform trouble shooting onsite.
• Maintain proper servicing records and maintenance schedules.
• Guide and train end users on equipment usage and application.
• Carry out ad-hoc duties as assigned by the supervisor.

Requirement

• Degree, Nitec or Diploma in Biomedical/Electronic/Electrical Engineering with or without experience.
• Proficient in Microsoft Office applications.
• Able to work independently.
• Good technical knowledge.
• Good interpersonal and communication skills.
• Possess initiative to complete tasks and projects assigned.
• Ability to multitask.
• Must be a team player.
• Possess Class 3 driving licence.

Candidates are expected to:-

• Assume the role of the Head of the deck department and Master’s deputy;
• Ensure cargo operations and related safety measures are implemented;
• Liaise with shore authorities and ensure awareness of Safety Management System;
• Ensure deck crew follow safe working practices as defined in company procedures;
• Identify potential ship hazards associated with deck operations and advise the Master accordingly;
• Instruct Cadets/Junior Officers/Ratings on relevant QHSSE and shipboard procedures;
• Perform stability and related calculations for cargo and ballasting;
• Notify the Master immediately of any defects onboard ship which may affect safety and structural integrity of ship which may put the marine environment at risk;
• Assign Deck Officers/Ratings specific roles and responsibilities with respect to the deck department as defined in the Safety Management System; and
• Investigate non-conformances and apply corrective action(s) in consultation with the Master.

The ideal candidate must:-

• Possess a Certificate of Competency (Deck) Class 2; and
• Possess at least 3 years of experience as a Chief Mate onboard a container vessel.

Job Description & Requirements

· Work in a team to manage the day-to-day estate operational matters in the Division

· Report to Property Manager of the division

· Involve in the inspection of horticultural works, conservancy cleaning, upgrading building projects, building maintenance issues and all other estate maintenance related works

· Manage and maintain residential and commercial properties in the division

· Liaise with and supervise contractors

· Attend and follow up on feedback from residents

· Carry out enforcement actions related to common property and open space by laws

· Prepare and maintain proper admin and paper documentation

. Any other related duties as instructed by the Property Manager

Candidates are expected to:-

• Assume the role of the Head of the deck department and Master’s deputy;
• Ensure cargo operations and related safety measures are implemented;
• Liaise with shore authorities and ensure awareness of Safety Management System;
• Ensure deck crew follow safe working practices as defined in company procedures;
• Identify potential ship hazards associated with deck operations and advise the Master accordingly;
• Instruct Cadets/Junior Officers/Ratings on relevant QHSSE and shipboard procedures;
• Perform stability and related calculations for cargo and ballasting;
• Notify the Master immediately of any defects onboard ship which may affect safety and structural integrity of ship which may put the marine environment at risk;
• Assign Deck Officers/Ratings specific roles and responsibilities with respect to the deck department as defined in the Safety Management System; and
• Investigate non-conformances and apply corrective action(s) in consultation with the Master.

The ideal candidate must:-

• Possess a Certificate of Competency (Deck) Class 2; and
• Possess at least 3 years of experience as a Chief Mate onboard a container vessel.

We are as reputable financial institution dedicated to providing money exchange and money transfer services to our customers. As part if our commitment to excellence, we are seeking dedicated individuals to join our team.

As a HR Assistant, you report directly to the management. Your main duties includes:

• Assist with day to day operations of the HR functions and duties
• Apply/renew/cancellation of work permit
• Staff Scheduling
• Compile and update employee records (hard and soft copies)
• Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
• Deal with employee requests regarding human resources issues, rules, and regulations
• Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
• Communicate with public services when necessary

Requirements:

O levels and above ( Fresh School Leavers welcome)

Job Description & Requirements

• Working Location: Metropolis Tower 1
• Working Hours: 8.30am to 5.45pm or 9.00am to 6.15pm
• Basic Salary: S$2,500 to $2,700 per month (Part-time)
• Entitled for Pro-rated AWS for every 12 continuous months of services

What’s the Role & Responsibility

The Account Officer is a member of the Singapore Shell Employees’ Union Co-operative Ltd (SSEUC) and will support the General Manager on the full set accounting of the 3 businesses’ functions. He/she will have the support of an Accounting Service Provider and be the focal to liaise with them including but not limited to day-to-day transaction relating to the business. Will also be responsible for the monthly financial closing activities for SSEUC.

• · Review of quarterly GST reporting & the monthly management accounts & the supporting schedules prepared by the service provider.
• · Coordinate & direct the preparation of the budget for financial forecast and variances.
• Monthly closing for the 3 divisions, Aging Report and collating the documents to an Accounting Service provider for final closing on monthly basis. Perform monthly Bank reconciliations.
• Prepare monthly journal entries for the 3 divisions when required.
• Focal for internal auditors (every 2 years) and external auditors (annual) on yearly financial audit and ad-hoc audits if required. Responsible for coordinating and answering all queries on the financials.
• Supervise and review draft annual financial statements prepared by service provider for accuracy and completeness in accordance with Singapore accounting standards.
• Prepare & present financial performance analysis on quarterly basis for Board meeting and queries by the Board.
• Ensure timely, accurate monthly management accounts.
• Checking one of the business invoices to ensure the accuracy of the invoices billed to the customers. Prepare monthly Cost & Sales analysis report to check discrepancy. Reconciling AR aging report after updating the receipts & monthly invoice register listing. Assist on any billing issue and outstanding queries.

What You Will Have:

• Bachelor’s degree in accounting / finance or equivalent
• Minimum 2-3 years accounting experience.
• Must have strong computer literacy.
• Possess good customer service and strong relationship-building skills.
• Good communication and interpersonal skills.
• Meticulous, highly organized and a team player.

Job Description

• Perform day-to-day security operations in the Club.
• Remind and enforce security policies and procedures to members and employees.
• Maintain a safe and secure environment for our members and employees in the Club.
• Oversee car park operations and render assistance where necessary.
• Perform any other related duties as assigned by the management.

Requirements:

• Possess valid Security Officer Licence.
• Physically fit and healthy.
• Friendly and service-oriented personality.
• Positive work attitude, team player, good interpersonal skills and ability to multitask.

Other Information

• 44 hours work week.
• Work location: West Coast Ferry Road (Bus 175 and 176) beside West Coast Park.
• Company transport provided (Clementi MRT Station).
• Meals provided.

Job Description

• Arrange bookings with shipping lines or carriers for cargo to be transported via sea. Coordinate closely with suppliers, customers, and various internal departments and warehouse team to ensure smooth cargo flow and timely shipments.

• Prepare and manage all relevant documentation for sea freight shipments, including shipping instructions, customs documents, letter of credit and any other necessary paperwork.

• Arrange timely collections / Dispatch according to customer’s request.

• Monitor the progress of sea freight shipments in real-time, providing regular updates to stakeholders. Address any delays or issues promptly and take corrective actions and pre-alerts to customers.

• Ensure timely billing and accuracy of the invoices.

• Attend and responds on customer’s inquiry.

• Maintain open and effective communication with customers regarding shipment status, delays, and any relevant updates. Provide excellent customer service by addressing inquiries and concerns promptly.

Job Requirements:

• Candidate must possess at least O" Level

• Minimum 1 year of experience in shipping industry.

• Knowledge of L/C Documentations, incoterms, Singapore shipping procedure & freight forwarding experience

• Responsible and committed team player

• Motivated individual and possesses good planning and follow-up skills

• Able to handle high volume of workload in a fast-paced environment

• Immediate Starter will be an added advantage.

• Working location: Clementi

• People with disabilities are welcome to apply.

Overview: The Accounts Officer is responsible for managing the full set of accounts and handling the day-to-day finance and administrative functions efficiently.

Responsibilities:

• Perform daily accounting and finance duties, including receivables and payables processes, general ledger, tax, and bank reconciliations.
• Prepare monthly financial and management reports.
• Manage timely closing processes and reconciliations, including intercompany transactions.
• Support operational teams in maintaining strong relationships with customer and vendor.
• Handle any ad-hoc matters

Qualifications & Requirements:

• Diploma in Accounting and AAT
• 1–3 years of relevant working experience
• Knowledge of Xero is an added advantage
• Able to work in a fast-paced environment
• Proficient in MS Office applications, particularly Excel

Job Details:

• Permanent position
• 5-day work week: Monday to Friday, 8.30 AM to 6.00 PM
• Location: Woodsland

For interested applicants, kindly click “apply”

EA Personnel Name: Melody Sim
EA Personnel No: R2095899
EA License No: 16C8443

Job Description

• Oversee daily operations for Environmental (Housekeeping, Laundry, Landscape & Pest Control ) and Kitchen Services.
• Manage in-house staffs and service partners to ensure high-quality service delivery.
• Conduct regular joint inspections with service partners to ensure compliance with quality standards outlined in the contract.
• Serve as the key point of contact on the ground, working closely with both internal and external stakeholders to meet requirements and implement necessary changes.
• Draft and review departmental documentation, and participate in improvement programs and projects.
• Collaborate closely with relevant stakeholders to ensure seamless service delivery.
• Work closely with the Operations Assistant to support daily operations.
• Perform other duties as and when assigned by Operations Manager.

Job Requirements

• Preferably with a recognized Bachelor Degree in any discipline.
• Preferably with 2 years related experience in Operations.
• Proficient in Microsoft Office applications.
• Excellent Team Player yet with strong individual focus, interpersonal, written and verbal communication skills along with problem solving abilities.
• Able to work well in a fast-paced and dynamic environment.
• Relevant experience in community care sector would be an advantage.

The role will provide administration support in Marketing and Admissions department and to provide comprehensive services to students and staff and maintain the applicable student management systems at Curtin Singapore.

DUTIES:

Student Contracts and Student’s Pass Management

• Update student’s records status on Student Management systems to ensure accuracy of record.
• Process Student’s Pass applications and Student’s Pass cancellation for each study period on SOLAR+.
• Maintain records of the application, payment, approval, and formality completions of Student’s Pass.
• Ensure all Student’s Pass changes have relevant approvals in line with policy.
• Maintain up-to-date knowledge of Student’s Pass requirements.Student Contracts

Assist in the preparation and checking of Student Contracts.

• Execute student contracts in accordance with the procedures and in line with policy.
• Maintain up-to-date knowledge of Student Contracts policies and procedures.

Others

• Ensure file circulation to relevant departments is conducted timely.
• Maintain student’s medical insurance coverage records.
• Provide student services support on Student Contract and Student’s Pass enquiries.
• Develop and maintain strong, effective and enduring partner relationships Curtin Singapore stakeholders.
• Ad-hoc tasks assigned by the Senior Admissions Officer.

SELECTION CRITERIA:

Essential:

• A diploma (or equivalent).
• Excellent communication (both verbal and written) and interpersonal skills including the ability to deal effectively with stakeholders by phone, e-mail and in person.
• High-level computer skills including an understanding of and experience in using various student management systems.
• Demonstrated commitment to the provision of a high-quality client-focused service.
• Proven ability to meet deadlines and work with minimum supervision.
• Well-developed time management and organizational skills.
• High levels of initiative and problem-solving skills.
• Demonstrated ability to work as a productive member of a team.

Desirable:

• Experience in admissions and administration, preferably in higher education.
• Experience in working with international students.
• Ability to adapt in a dynamic and fast paced environment.

JOB DESCRIPTION

Medical Officers are conditionally or fully registered doctors

Major Duties and Responsibilities:

1. Management of all patients under their care, including but not limited to:

· Active involvement in daily ward rounds

· Ordering and reviewing of investigations and treatment

· Performing and/or assisting in procedures and interventions

· Communicating with patients, relatives, and colleagues

· Obtaining informed consent for major procedures

2. Assisting and supervising House Officers in their team

3. Reviewing and/or clerking all new cases in their assigned wards/teams and performing emergency treatment

4. Updating and completing case records of all patients under their care

5. Assist in the running of Specialist Outpatient Clinics

6. Counselling patients who wish to be discharged against medical advice

7. Writing medical reports and signing death certificates

8. Participating in department training activities and meetings

JOB REQUIREMENTS

· Graduation from one of the medical schools recognized by the Singapore Medical Council

· Completion of housemanship

· High standards of professionalism and ethical conduct

· Good communication skills

Overview and Objective of the Position

The Marketing Officer will work collaboratively with the Marketing and Admissions team in the execution and evaluation of marketing strategies that contribute to growth of domestic student enrolments at Curtin Singapore.

A key focus of this role will be in executing recruitment and conversion activities to drive increased domestic student enrolments. This will be achieved by supporting partnership management, development and execution of sales and marketing strategy, and tactical execution of lead conversion strategies.

Key Result Areas:

• Participate in student recruitment activities including, but not limited to, training, events, education fairs, handling enquiries, campus tours and student conversion
• Liaise with applicants, education agents onshore and offshore and Navitas Source Country Offices in regard to applications and enrolments such as:

1. Implement interaction through various communication channels
2. Manage or respond to enquiries or applications with relevant stakeholders
3. Provide information packs to stakeholders
4. Identify and allocate applicant enquiries to relevant stakeholders
5. Facilitate resolution of issues raised by relevant stakeholders

• Work closely with the Admissions team regarding student applications and acceptance process
• Contribute to student recruitment targets and provide input on forecasts against key initiatives and enrolment targets
• Provide input into the development of annual marketing plans, recruitment targets and budget
• Provide support on data collection for market and competitor research
• Provide support in building and nurturing relationships with agents, schools/ institutions, industry, and governments
• Ensure compliance with internal and external regulatory framework
• Domestic travel may be required

Qualifications and Selection Criteria Essential

• Relevant qualifications and demonstrated work experience within the education industry or related area
• Demonstrated commitment to the provision of a high quality client-focused service and develop sales and recruitment strategies that deliver against agreed student targets
• Demonstrated ability to manage a high volume of tasks with competing priorities in an organized manner and within strict deadlines
• High level interpersonal, communication, negotiation and presentation skills including Business level written and oral capability in English and Mandarin
• Ability to demonstrate innovative thinking and proactive work habits including an eye for detail
• Proven ability to work autonomously and collaborate as a team player
• Flexible attitude to work including a willingness to work outside of normal office hours in support of recruitment activities
• High level computer skills including an understanding of and experience in using various student management systems

Desirable

• Success in a sales role within the Higher Education sector, within Singapore or internationally
• Knowledge of admissions policies and procedures pertaining to administration, Singapore Immigration & Checkpoints Authority policies for Student’s Pass
• Experience of working effectively within a matrix structure to ensure competing demands are met
• Familiarity with lead automation systems, Marketo, Salesforce, or Power BI

COMPANY DESCRIPTION

CrimsonLogic, part of the PSA Group, is a global technology company that digitalises and simplifies global trade for businesses and governments around the world through intuitive and delightful solutions.

With over 35 years of experience advancing trade facilitation, compliance, port operations, government services and logistics, we push the boundaries of technology with insightful innovation and deep domain expertise of global trade driven by customer-centricity at our core.

Having pioneered the world's first single-window trade facilitation system, we continue to drive the digital transformation of global trade in over 40 countries with sustainable, impactful solutions for a more seamlessly connected world.

RESPONSIBILITIES

• Attend and respond to incoming Calls, Emails and Call-Back requests,Live Chats (if applicable to the supported Project),
• within Service Levels and to deliver pleasant Customer Experiences• Logged all calls reported into the case management system
• Follow-up on all outstanding cases till closure
• Maintains and accurately update customer's enquiry, problem andresolution into the case management system

The following would depend on the experience of the candidate and on needbasis:

• Generates management reports
• Provides assistance and guidance to junior colleagues
• Perform other duties as assigned

• Minimum 1 year of call centre experienc
• Customer service / Soft skill
• Good communication skills (speaking and writing) ability to multi-task e.g. on the call and keying into the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
• Tech savviness candidates are preferred as we deal with usage guidance and simple troubleshooting.

Must-have skills

• Good Communication

Preferable skills

• Knowledge from Contact Centre Environment

Job Description

• Order taking and processing of Wet Market, Supermarket and/or Food Service customers' orders
• Handle customer enquiries and feedback
• Customer Account servicing
• Update pricing and allocation of stock in ERP system

Job Requirements

• Min O Level with 2 years similar experience
• Meticulous and organised individual
• Excellent interpersonal skills
• Mandarin language essential due to product (pork) and customer base.
• Proficient in MS Office
• Microsoft Dynamic (Navision) knowledge will be an advantage
• Able to work on Saturdays & Public Holidays
• Alternate Saturdays (9.00am to 6.00pm)

Job Description

Main Responsibilities

· Verify daily sales record and bank in of sales proceeds

· Updating daily sales record in DPR file and sales report file (inclusive sales collection and credit card commission entries)

· Handle daily documentation and filing

· To handle customers queries related to sales / membership / overcharges etc

· Update food deliveries sales

MONTHLY

· Assist in month end closing, preparation of accounts schedules and reports

· To assist in monthly stock count / financial clearance if required.

· Process Accounts Receivable claim of vouchers, marketing funds and other receivables

· Ensure all sales transactions are recorded and updated in accounting systems

· Co-ordinate and process inter-companies billings and update in accounting systems

· Perform bank reconciliation and P$ reconciliation and month end E-point POS consolidation

· To assist in monthly sales statistics survey

YEARLY

· Assist in year-end audit and preparation of audit schedules

· Prepare and assist in GTO sales statement for audit

· To perform any other Accounting duties as and when task by Accounts Executive.

Requirements

· Candidate should possess at least ’N’ or ‘O’ level with accounting

· At least 1 year of working experience in retail or FMCG industry

· Fast learner, ability to work within given deadlines

· Possess good interpersonal and communication skills

· PC literate, knowledge in basic Accounting software and MS office software

· Knowledge of Navision is an advantage.

Job Responsibilities

• Replenish medical consumables in hospitals at various stock points
• Conduct inventory count regularly and ensure that stock levels are accurate and up to date
• Ensure that supplies are stored and classified properly
• Ensure data is accurately recorded in system, and delivery is arranged
• Manage inventory batch and expiry dates of stocks
• Identify supply chain gaps and deficiencies, and work on improvements
• Ensure that supplies are monitored for quality
• Communicate with stakeholders to ensure supplies are used appropriately
• Any other ad hoc duties as assigned by management

Job Requirements

• Minimum ‘O’ and ‘N’ Level or equivalent
• Minimum 2 years relevant experience
• Proficient in Mathematics
• Tech savvy, proficient in Computer Literacy

Personal Qualities

• Physically fit as personnel needs to go to multiple locations within hospitals
• Highly responsible and conscientious
• High integrity and ethical standards

Attributes

• Willing to work effectively in a team
• Able and willing to openly share ideas, communicate effectively and meaningfully contribute
• Embrace the idsMED values of Loyalty, Integrity, Balance, Care, Agility, Reliability and Entrepreneurship
• Show a genuine desire to care for others, with a Happy, Engaging, Approachable, Responsible and Trustworthy personality.

Job Description

The job involves the supervision of MRT projects Cross Island Line.

For those with less than the specified 3 years of relevant experience, training will be provided.

Job Requriements

RTO shall have diploma in the civil/structural discipline or National Certificate in Construction Supervision (NCCS) or equivalent and accredited by and registered with IES/ACES with minimum 3 years relevant experience in supervision deep excavation/ basement works.

- MRT experience will be an advantage.

- To assist RE & SRE to monitor all site activities

- Willing to work on night & rotation shifts

StemiGen Therapeutics is a Singapore biotechnology start up with a focus in the manufacturing of mesenchymal stem cells for clinical applications for regenerative medicine to meet the needs of aging societies worldwide. The company is seeking three suitable candidates to join the Team:

Job Responsibilities:

- Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.

- Support the design and development of quality procedures, processes, and standards to ensure alignment to quality policy and local regulatory guidelines.

- Provide technical assistance to production on quality and process improvements and perform troubleshooting when necessary.

- Responsible to write and/or update all relevant documentation for project activities.

- Support quality manager during internal and external audit.

- Conduct QC test for every batch of raw material, in-process and finished product.

- Execute the technical transfer and validation protocol for QC assays.

- Assist in the implementation of new assay methodologies and the associated instrumentation.

- Proper issuance and filing of documents in accordance with GxP documents.

- Perform equipment monitoring and basic housekeeping.

- Perform routine clean room sanitization task to maintain the cleanroom ISO standards.

- Identify and facilitate continuous improvements.

- Maintains inventory and submit purchase requests as needed.

- Any other tasks / projects assigned by supervisor.

Job Requirements:

- Degree in biomedical science/biotechnology or related discipline.

- 1 – 3 years working experience in QA/QC role or relevant work experience in similar manufacturing industry or cleanroom environment.

- Proven experience in cGMP, FDA regulations and ICH Guidelines regarding the manufacture of biological products.

- Good knowledge in quality assurance tools, concepts, and methodologies.

- Experience in writing and/or review of GxP documents to ensure good

documentation, data integrity, GxP and regulatory requirements are met.

- Experience in cell/gene therapy is preferred.

- Expertise in cell culture, flow cytometry and molecular biology.

- Self-initiated, able to work independently and in a team.

- Ability to communicate at all levels.

• To Check all drawings, specifications and schedule of works as per the contract document and reporting the discrepancies to consultant and contractor in order to avoid progress delay.
• Full-time site supervision and inspections to ensure that all structural works are carried out as per approved specification and also as per drawings with approved material in an appropriate sequence and methods.
• Inspect and monitor quality of architectural finishing materials delivered to site and quality of workmanship
• Carry out supervision and co-ordination of architectural works of the project and shall exercise all reasonable skill, care and diligence in discharge of the contract.
• Assist RE in supervision and inspecting all structural works.
• Assist CPM in site progress and update proper site records about the progress of work and documentation.
• Attend site meetings and site walks with clients and consultants.
• Ensure timely submission of shop drawings, method of statement, other technical submissions, material samples and trade demonstration by the contractors.
• Assist and co-ordinate with consultants to resolve any technical and interfacing issues.
• Familiar in consultant Quality Management System and make proper documentation for QMS audit to comply HDB audit.
• Liaise with contractor on work schedule, progress, work quality and quality control etc.,
• Witness and verify any field test carried out on site.
• Monitoring Site Instrumentation report (Settlement marker, Vibration report, Noise meter).
• Update Monthly progress report and daily site activities report.
• Enforce quality control, Safety management, Vector control and tidiness of the work site.
• Update monthly Consultant Safety and Vector report.

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Manage customer complaints in professional manner

- Manage manpower deployment

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Any other related duties assigned by manager

The IT Support Officer will ensure the integrity and stability of in-house ICT systems that support key organisational functions across the client business. This will be achieved through supporting, maintaining and optimising ICT software and hardware, desktop and printing, and local and enterprise applications and associated operating systems as required.

Reporting to the Regional IT Manager, the IT Support Officer will provide 1st and 2nd level frontline support and services for the client business – also expanding to Navitas’ group ICT operations and will be proactively involved in the support of the client’s LAN, hardware, server and client operating systems and applications.

This position is an IT Support Officer within the Navitas Global IT Team based at Curtin Singapore. This position will primarily be based at the specified home campus, but may be required to work at any Navitas facility and will involve some evening and weekend work and on-call support.

Key Accountabilities:

The IT Support Officer will be responsible for, but not limited to:

- Providing frontline support, training, and ongoing troubleshooting assistance to all staff for bespoke client and group wide ICT systems

- Ensuring an exemplary level of support is provided to key stakeholders through strong, proactive engagement and communication – keeping stakeholders always advised with developments in relation to queries and issues using verbal and written mediums.

- Configuring all end user devices in line with Navitas policy, and supporting machines within the client’s environment (including the wider university’s computer labs)

- Maintaining a regular, accessible presence on home campus to ensure stakeholders are well supported with hardware and student technology request needs

- Procuring necessary IT equipment for the home campus and ensuring the asset management system is kept current with incoming, outgoing, and reissued hardware and software within the client company to successfully align with asset lifecycle management goals.

- Identifying, demonstrating, and assessing new developments and technologies and their relevance and potential impact on the client company and the wider Navitas IT group.

- Taking ownership of and managing the triaging and resolution of tasks in relevance to the specific client in UPA IT, using Navitas IT Service Desk.

- Ensuring client IT knowledge base is up to date, relevant and structured via categorisation and scheduled revision of in-place processes

- Assisting with the implementation of new technologies and systems introduced to the client company and wider Navitas IT group.

- Sharing knowledge and proactively supporting other IT team members in the client company and the wider Navitas group via Teams and Jira

- Being the local subject matter expert on required systems.

- Assisting the Regional IT Manager as required.

Qualifications and Selection Criteria:

Essential

- Demonstrated excellent customer service and effective communication skills, including telephone, written and face to face interactions.

- 1+ years’ experience in a service desk or more complex IT environment with corporate 1st and 2nd technical support.

- 1+ years’ experience with Microsoft 365, Active Directory, and SharePoint.

- Proven technical knowledge of PC operating systems including Windows, Linux and Apple OS, and familiarity with commonly used application packages.

- The ability to work autonomously, and work effectively on their own as well as in a team environment.

- Attention to accuracy and detail with strong organisational and analytical skills.

- Confidence interacting with a large range of internal and external stakeholders, such as key executives and staff.

- Comprehensive knowledge across a broad range of IT hardware and applications.

- Experience leading and facilitating information to a non-technical audience.

Desired

- IT Diploma or other equivalent tertiary qualifications; or an equivalent alternate combination of relevant knowledge, training and/or experience.

- Sound knowledge of IT Service Management concepts, preferably ITIL ITSM.

- Bespoke application support experience

- Intune, SCCM and endpoint management experience

- Relevant industry specific qualifications in Microsoft, ITIL, Cisco

- Experience in interacting with international students

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Manage customer complaints in professional manner

- Manage manpower deployment

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Any other related duties assigned by manager

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Manage customer complaints in professional manner

- Manage manpower deployment

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Any other related duties assigned by manager