Job Summary:

We are seeking a highly organized and proactive Claim Officer to support our project management team in coordinating and overseeing various administrative tasks. This role involves preparing and submitting permits, managing documentation, preparing meeting minutes, and facilitating communication between construction teams, project managers, and other departments. The ideal candidate will be detail-oriented, able to handle multiple tasks simultaneously, and possess strong communication skills.

Key Responsibilities:

· Support the manager with daily administrative and project-related tasks.

· Coordinate project activities and schedules to ensure smooth operations.

· Prepare and submit weekly PTW documents.

· Ensure compliance with safety regulations and project requirements.

· Package and compile project submittals.

· Review and verify submittals with the project manager before final submission.

· Track and follow up on submittals to ensure timely approvals.

· Maintain and organize proper documentation and filing systems.

· Ensure all project documents are up-to-date and easily accessible.

· Prepare and distribute minutes for project meetings.

· Capture and document key action items and decisions.

· Assist with post-project documentation and reporting.

· Prepare progress reports for project claims and ongoing projects.

· Perform any additional tasks assigned by the manager.

· Provide support for various project management needs as required.

· Generate reports and presentations for management and project teams.

· Ensure content is accurate and aligned with project objectives.

· Serve as a point of contact between construction teams, project managers, and other company departments.

· Handle incoming and outgoing communications effectively and professionally.

Job Requirement:

· Diploma or Degree or equivalent in Engineering, Project Management, or a related field.

· At least 2 years of relevant administrative experience; experience in a construction or project environment is advantageous.

· Strong organizational skills with attention to detail.

· Excellent written and verbal communication skills.

· Proficiency in MS Office Suite (Word, Excel, PowerPoint) and other relevant software.

· Ability to manage multiple tasks and prioritize effectively.

· Familiarity with permit and documentation processes is a plus.

· Flexibility to adapt to changing project needs and deadlines.

· This position may require extended hours based on project needs.

• Communicate and work closely with customers, contractors, 3rd Party service providers.
• Handle general administrative duties.
• Provide administration support to operation as and when required.
• Follow up action items
• Process personal clearance and monitor to ensure clearance are up to date
• Communicate issues, and improvements to relevant business partners and find opportunities and alignments that will benefit other communities.
• Track project claim
• Monitor project progress and address potential issues
• And other ad-hoc duties as assigned

Job Requirement

• Diploma in building, Facilities management, civil engineering or equivalent certification preferred
• Good knowledge and skill in Project Management.
• Ability to build and maintain positive working relationships across projects, control teams & customers
• Minimum 1 year of relevant working experience in Project Administration for construction, design or building industry or property / facility management.
• Should be highly driven and independent; possess strong analytical, communication and interpersonal skills.
• PC literate with knowledge in Microsoft Office
• Able to work in a fast-paced environment.

We have a flexible work from home job as a Human Resource Officer.

Job scope:

• Work from home
• Flexible timing
• Sourcing and recruiting the right people for our organisation
• No cold call required
• Support will be provided
• High incentives of $1000 per successful placement (subject to terms and conditions)

Key Responsibilities:

• Payroll Processing:
• Manage end-to-end payroll processes, including salary computation, statutory submissions, and payslip generation.
• Ensure accurate and timely calculations of overtime, leave, and payroll adjustments while maintaining strict confidentiality.
• Address and resolve payroll-related queries with a discreet approach.
• Liaise with government bodies for statutory submissions and compliance.
• Creating and processing invoices
• Cross-checking invoices with payments and expenses to ensure accuracy
• Managing a company’s accounts payable and receivable
• Sending bills and invoices to clients
• Tracking organization expenses
• Processing refunds
• Working with collection agencies on overdue payments
• Communicating with clients regarding billing and payments

HR Administration:

• Maintain and update employee records with attention to detail and discretion, ensuring data accuracy and compliance with PDPA.
• Handle HR-related inquiries professionally, focusing on payroll, leave, and employee benefits.
• Support HR onboarding processes, including offer letters, contracts, and new hire documentation.
• Assist with HR projects, adapting quickly to changing priorities and evolving needs.
• Compliance & Reporting:
• Ensure adherence to HR policies, procedures, and Singapore labor laws.
• Prepare HR reports, payroll summaries, and statutory filings with precision and confidentiality.
• Maintain a high level of professionalism, always safeguarding sensitive employee information.

Requirements:

• Diploma or degree in Human Resource Management, Business Administration, or related fields.
• Minimum of 2 years of experience in HR administration and payroll processing. Fresh graduates are encouraged to apply.
• Strong understanding of Singapore labor laws and payroll regulations.
• Proficiency in HRIS, payroll software, and MS Office applications.
• Exceptional attention to detail, organizational skills, and discreetly managing sensitive information.
• Adaptable and capable of handling multiple tasks in a fast-paced environment.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

• Position: Aviation Security Officer
• Shift pattern will be 4 working days with 2 days off / 5 days work with 1 day off
• 12 hours permanent shift
• Salary Package

i. Gross salary: up to $2,850

ii. Bonus of $2,500

Job Description

* Screening of passengers at designated zones

* Manual bag checks

* Usage of security screening equipment for screening purposes

* X-ray screening of checked in luggages

* Any other security related roles at Airport

Requirements:

* 1 N Levels / 1 O Level / WPLN 3 x Level 4

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Job Responsibilities

1. Food Safety Management:Develop and implement food safety systems, including HACCP.
   Enforce hygiene and safety protocols in compliance with SFA, MUIS, MOM, and other regulations.
   
2. Inspections and Risk Assessment:Conduct regular inspections of food preparation areas onsite and offsite.
   Identify and assess food safety risks in handling, preparation, and storage.
   Implement corrective actions, training, and preventive measures to enhance safety standards.
   
3. Supplier Compliance:Audit suppliers regularly to ensure adherence to food safety and quality standards.
   
4. Quality Assurance:Update the Quality Management System (QMS) and Standard Operating Procedures (SOPs) to meet regulatory and industry standards.
   Maintain accurate and comprehensive records in compliance with policies.
   
5. Regulatory Compliance:Serve as the primary liaison for audits and inspections by SFA, MUIS, HACCP, and ISO.
   Ensure documentation and records meet hygiene and safety requirements.
   
6. Additional Responsibilities:Support any other assigned tasks as needed.
   

Job Requirements

1. Certifications and Qualifications:SFA Food Hygiene Officer certifications and FSMS certification.
   NITEC Certificate or equivalent in Food Science or a related field specializing in food safety.
   
2. Experience:At least 2 years in Quality Assurance or Food Safety within the F&B or catering industry.
   Familiarity with Singapore’s food safety regulations, including HACCP, ISO, and SFA guidelines.
   
3. Skills and Competencies:Detail-oriented with strong compliance skills in food safety.
   Effective communication skills to train and guide team members.
   

Working Location: Tuas

Our client is a global leader in gateway services, who is seeking to recruit a Customer Service Officer (Location: Airport). This position is based in Singapore.

Customer Service Officer (Location: Airport)

Responsibilities

· Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction.

· Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards.

· Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities.

· Assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.

Requirements

• A diploma in any discipline
• Good command of written and spoken English
• Pleasant with a cheerful disposition and good interpersonal skills
• Team player in a fast-faced environment.
• Independent and able to multi-task
• Able to prioritise tasks effectively to ensure most important tasks are completed on time
• Able to work on Rotating shifts

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Spa Outlet

Front Desk / Customer Service Officer

Job Description & Requirements

• To answer phone calls and make customer appointments at outlet.
• To be responsible, maintain, and upkeep proper records and details of customerpurchases.
• Provide after-sales support and attend to customers’ queries when necessary.
• To develop feedback or complaints procedures for customer
• Any other ad hoc duties as assigned

To take and carry out site supervision in accordance to the Project specification and BCA ACT & Regulation, and to the requirement of the contracts with the client.

To supervise in accordance to the Contract Specification and relevant Authorities. To assist the Superintending Officer, SO Rep and/or SRE/RE in all aspects relating to the construction of the projects.

Work closely with RE / SRE on day-to-day site operations.

Must be literate in English and have a good knowledge to use computer, computer software and MS Office.

Registered with JAC as a Resident Technical Officer.

RTO Certificate accreditation by IES/ACES

We’re on a mission to make financial services accessible and effortless for SMEs. As one of Singapore’s latest digital wholesale banks fully regulated by MAS, we’re committed to continuous innovation to bring about simpler, safer and more rewarding financial services.

Responsibilities

• The individual will play an integral role of a support function within the Collections Unit
• Working closely with the Collections Staff and Credit Head, the individual will primarily carry out the following tasks
• Liaising with external parties such as law firms, on legal actions taken on delinquent customers
• Supporting the collections staff on updating system records of our customers, upon receipt of updates from external sources such as the credit bureau, the commercial credit bureau, to name but a few examples
• Consolidation, and Reconciliation of Agency Commissions, Legal Fees, against actual activities carried out by the collections staff
• Other admin activities from time to time.

Requirements

• Minimum Diploma Holder
• Good interpersonal and communication skills
• Preference for individual with experience in the banking / finance industry
• Some experience in Debt Collections (within the banking / finance industry) will be a bonus

To take and carry out site supervision in accordance to the Project specification and BCA ACT & Regulation, and to the requirement of the contracts with the client.

To supervise in accordance to the Contract Specification and relevant Authorities. To assist the Superintending Officer, SO Rep and/or SRE/RE in all aspects relating to the construction of the projects.

Work closely with RE / SRE on day-to-day site operations.

Must be literate in English and have a good knowledge to use computer, computer software and MS Office.

Registered with JAC as a Resident Technical Officer.

RTO Certificate accreditation by IES/ACES.

• Island wide, Singapore
• Salary: $2,700 to $3,000 + Allowances
• Bonus: $3,500
• Training Provided

Job Scope:

• Patrolling and conducting enforcement duties related to illegal parking and public health.
• Attending to public feedback and concerns.

Requirements:

• Able to commit to a 12-hour duty schedule

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

CHAN KAM HUI (R24125233)

EA Recruitment Pte Ltd

EA License No: 21C0492

Security Officers

• Able to commit 4 days work 1 day off, 3 days work 1 day off schedule.
• 12 hours permanent shift
• Location: islandwide
• Salary Package: $2,650 to $3,500 (Depends on experience)

Job Description:

• Incident Response, Manage Security & Safety Systems
• Prevent unauthorised entry into the premises
• Monitor CCTV
• Patrolling and clocking
• Access control duties

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Description & Requirements

• To plan, manage, oversee and be responsible for all aspects of the health, safety and environmental matters for the Project. To advise and report to Developer and ensure the Project complies with its statutory obligations.
• To be responsible for health, safety and environmental control, update the Safety Management System Manual and to ensure that all works adhere to the procedures and instructions.
• To manage the team of Assistant Safety Managers and ensure all duties and responsibilities required of they are discharged professionally and competently.
• He shall prepare a monthly status update for review with Developer but not restricted to the following
• To keep up to date with changes in current legislation and to bring to the attention of the Project Superintending Officer(s) any relevant new legislation.
• To ensure the notification of the Project Superintending Officer(s) if the corrective action agreed after any workplace inspection is not implemented by the arranged date.
• To vet and endorse the minutes of all safety-related meetings and other meetings as directed by the Developer.
• To ensure the implementation and monitoring of appropriate safety measures in accordance with the Workplace Health and Safety Act.

Requirement:

• At least 5 years of relevant experience in the construction industry preferably 3 years with developer/main contractor
• Must be a registered Workplace Safety and Health Officer with MOM and have been practicing as WSHO for at least 5 year
• Must be a registered Environmental Control officer and Earth Control Measures Officer.
• Good communication skills and team player

• Location: Nearest MRT - Raffles Place

• To perform IT contracts registrations and repository
• Form usage: advise and guide users on the form submission with accuracy and completeness.
• Form validation: validate and process submissions and assignment of Contract Reviewer.
• Verify/Update/Maintain the Contract Management Tracking database.
• Update/Maintain the Contract Management Repository.
• Archival of contracts on a regular basis and maintain archival records.
• Assist in any admin and adhoc duties as assigned

Interested applicants may email resume to [email protected]

Jessie Hoe Huey Miin (CEI Registration No: R1103861)

Recruit Express Pte Ltd (EA: 99C4599)

• Island wide, Singapore
• Salary: $2,700 to $3,000 + Allowances
• Bonus: $3,500
• Training Provided

Job Scope:

• Patrolling and conducting enforcement duties related to illegal parking and public health.
• Attending to public feedback and concerns.

Requirements:

• Able to commit to a 12-hour duty schedule

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

CHAN KAM HUI (R24125233)

EA Recruitment Pte Ltd

EA License No: 21C0492

Basic: up to 2.1k (depending on experience)

Working Hours:

• 5 day work week (Mon to Sun)
• Rotating shift - 6.45am to 4pm // 10.45am to 8pm // 1.45am to 11pm

Job description

• Liaise with licensees operating at the driving range.
• Provide feedback on conditions and improvements for golfer enjoyment and assistance during practice.
• Maintain control records of credits transfer for SGA Player/JGDP/Staff/damage cards.
• Coordinate promotional activities and events at the range with the supervisor.
• Recommend sales promotions and activities beneficial to members.
• Monitor and ensure facilities are clean and in good condition.
• Report any issues with the Range Card System and ensure all transactions and cash are accounted for and submitted to the Finance Department.
• Ensure efficient collection and washing of range balls.
• Operate the SkyTrak Launch Monitor and Tablet, including simple troubleshooting.
• Ensure range mats are rotated and clean.
• Ensure driving range baskets are collected and neatly arranged for golfers' use.

Requirements

• GCE “N” / “O” Levels preferred with at least 1 year of experience in similar capacity
• Fair knowledge and experience of golf preferred
• Familiarity with operation of PC Card Sales system is an added advantage
• Possess good interpersonal and communication skills
• Must be prepared to perform shift duties and work on weekends and public holidays

**Staff transport is provided

Location: Sengkang / Punggol

Responsibilities:

• Responsible for the implementation and monitoring of Workplace Safety & Health and Environment Management Systems at work sites.
• Conduct regular WSH inspections and follow-up actions to ensure safety compliance
• Ensure all Health & Safety policies, procedures, rules and regulations are adhered to and are regularly reviewed, updated and communicated.
• Ensure the Company meets its statutory obligations in all areas pertaining to health, safety and welfare at work, including statutory training and reporting.
• Ensure the completion and regular review of risk assessments for all work equipments and operations.
• Ensure all accidents are documented, investigated and recommended improvements implemented.
• Coordinate the development of health & safety policies, systems of work and procedures.
• Inspect project sites to ensure safety measure are being carried out at all times.

Requirements：

• At least 3 years of experience as a Workplace Safety and Health (WSH) Officer, preferably with LTA / MRT projects
• Certifications in Workplace Safety and Health Officer (WSHO) with MOM.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref45(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Rachel Tang Sue Leng

EA Personnel Reg No: R24121588

To take and carry out site supervision in accordance to the Project specification and BCA ACT & Regulation, and to the requirement of the contracts with the client.

To supervise in accordance to the Contract Specification and relevant Authorities. To assist the Superintending Officer, SO Rep and/or SRE/RE in all aspects relating to the construction of the projects.

Work closely with RE / SRE on day-to-day site operations.

Must be literate in English and have a good knowledge to use computer, computer software and MS Office.

Registered with JAC as a Resident Technical Officer.

RTO Certificate accreditation by IES/ACES.

* Act as the figurative head of the organization when communicating with stockholders, government entities and the general public.

* Lead the development of the organization’s long- and short-term strategies.

* Manage overall operations and make major decisions affecting the organization.

* Manage the organization’s resources.

* Negotiate or approve agreements and contracts for the organization.

* Manage company organizational structure.

* Communicate with the board of directors.

* Assess and minimize risks to the company.

* Set strategic goals.

* Provide company-wide leadership.

* Serve as the company’s primary spokesperson.

* Identify and address companywide problems.

* Develop and uphold the company’s culture and mission/vision.

* Implement strategic plans by working with senior stakeholders.

* Evaluate and track the success of the company in reaching its goals.

Job Summary:

We are seeking a highly organized and proactive Claim Officer to support our project management team in coordinating and overseeing various administrative tasks. This role involves preparing and submitting permits, managing documentation, preparing meeting minutes, and facilitating communication between construction teams, project managers, and other departments. The ideal candidate will be detail-oriented, able to handle multiple tasks simultaneously, and possess strong communication skills.

Key Responsibilities:

· Support the manager with daily administrative and project-related tasks.

· Coordinate project activities and schedules to ensure smooth operations.

· Prepare and submit weekly PTW documents.

· Ensure compliance with safety regulations and project requirements.

· Package and compile project submittals.

· Review and verify submittals with the project manager before final submission.

· Track and follow up on submittals to ensure timely approvals.

· Maintain and organize proper documentation and filing systems.

· Ensure all project documents are up-to-date and easily accessible.

· Prepare and distribute minutes for project meetings.

· Capture and document key action items and decisions.

· Assist with post-project documentation and reporting.

· Prepare progress reports for project claims and ongoing projects.

· Perform any additional tasks assigned by the manager.

· Provide support for various project management needs as required.

· Generate reports and presentations for management and project teams.

· Ensure content is accurate and aligned with project objectives.

· Serve as a point of contact between construction teams, project managers, and other company departments.

· Handle incoming and outgoing communications effectively and professionally.

Job Requirement:

· Diploma or Degree or equivalent in Engineering, Project Management, or a related field.

· At least 2 years of relevant administrative experience; experience in a construction or project environment is advantageous.

· Strong organizational skills with attention to detail.

· Excellent written and verbal communication skills.

· Proficiency in MS Office Suite (Word, Excel, PowerPoint) and other relevant software.

· Ability to manage multiple tasks and prioritize effectively.

· Familiarity with permit and documentation processes is a plus.

· Flexibility to adapt to changing project needs and deadlines.

· This position may require extended hours based on project needs.mmunication.

• Communicate and work closely with customers, contractors, 3rd Party service providers.
• Handle general administrative duties.
• Provide administration support to operation as and when required.
• Follow up action items
• Process personal clearance and monitor to ensure clearance are up to date
• Communicate issues, and improvements to relevant business partners and find opportunities and alignments that will benefit other communities.
• Track project claim
• Monitor project progress and address potential issues
• And other ad-hoc duties as assigned

Job Requirement

• Diploma in building, Facilities management, civil engineering or equivalent certification preferred
• Good knowledge and skill in Project Management.
• Ability to build and maintain positive working relationships across projects, control teams & customers
• Minimum 1 year of relevant working experience in Project Administration for construction, design or building industry or property / facility management.
• Should be highly driven and independent; possess strong analytical, communication and interpersonal skills.
• PC literate with knowledge in Microsoft Office
• Able to work in a fast-paced environment.

Duration: 6 months

Location: Bishan/ Upper Thomson

Working Hours: Monday - Thursday 830am to 6pm; Friday 830am to 530pm

Responsibilities:

• Liaise and identify appropriate camera deployment sites with stakeholders (i.e. Town Council)
• Oversee the work of Service Providers in the installation of the cameras and surveillance work
• Analyse and audit video records
• Conduct detailed investigative work for enforcement purposes
• Follow through with all enforcement procedure

Requirements:

• Experience in investigation and enforcement work
• Keen interest in environmental public health
• Analytical and meticulous with excellent communication and interpersonal skills
• Strong leadership skills and a good team player
• Resourceful and willing to work outside office hours
• Good knowledge of Microsoft Office applications

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• EA Registration No. R24120918 TAM SEE MIN

Highlights

• Working hours: 44hrs a week
• Changi & Punggol
• Basic + AWS + PB
• Workplace Safety and Health Officer (WSHO)
• Construction
• Liaising with Chinese parties

Key Responsibilities:

• Site Inspections: Conduct safety inspections to identify hazards and ensure compliance with WSH regulations. Perform periodic safety audits and document findings.
• Risk Management: Conduct thorough risk assessments to identify potential hazards, develop control measures, and monitor risk assessments regularly to ensure ongoing safety.
• Training and Education: Organize and deliver safety training programs, including toolbox meeting and emergency response drills, ensuring all personnel understand safety protocols and the proper use of personal protective equipment (PPE).
• Incident Management: Investigate accidents and near-misses to determine causes, recommend preventive measures, and prepare detailed incident reports for management and relevant authorities.
• Safety Protocols: As the main contractor's Safety Officer, you will implement and enforce safety protocols, ensuring they are updated to reflect any changes in regulations or company policies. You will also liaise with regulatory bodies, such as the Ministry of Manpower (MOM), to guarantee compliance with all statutory requirements, reinforcing a commitment to safety at the Main Contractor level.
• Emergency Preparedness: Develop and maintain emergency response plans, conducting regular drills to ensure site readiness.
• Documentation and Reporting: Maintain accurate records of safety inspections, safety training sessions, incident reports, and risk assessments. Prepare monthly safety performance reports.
• Communication: Act as a point of contact for safety-related concerns, facilitating clear communication between management and workers to promote a culture of safety.

Qualifications:

• Diploma or degree in Occupational Safety and Health, Environmental Science, or a related field.
• Valid Workplace Safety and Health Officer (WSHO) certification recognized by MOM, with additional certifications in risk management, fire safety, first aid, being advantageous.
• Minimum 3-5 years of experience as a Safety Officer in the construction industry, with a strong understanding of WSH regulations in Singapore.
• Excellent knowledge of construction site safety practices and legal requirements.
• Strong communication, interpersonal, analytical, and problem-solving skills.
• Proficient in report writing and record-keeping.
• Ability to work outdoors in varying weather conditions.

HOW TO APPLY:

Interested applicants, please email to “[email protected]”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Sim Jia Hui (Jacinda)
EA Personnel Reg No: R22106242

We are looking for a passionate and professional Assistant Officer to join our Customer Care team to help us with handling enquiries and account related request received from all touch points.

Based in Singapore and reporting to the Manager, the incumbent will have the day-to-day responsibility of responding to enquiries and requests within set service standards through all touchpoints.

However, we also recognize that each individual has a unique blend of skills. Whether your strength is in customer enquiry or feedback and incident management, we want to talk to you.

What You'll Do

• You will need to handle enquiries and account related request received from all touch points (calls, email and walk in).
• You will need to respond to enquiries and requests within set service standards through calls and email replies.
• You will need to contact customer whose application/ account status are flagged during KYC screening to advise on follow up actions.
• You will need to EKYC Maker role and assist with mentoring/training new staff.
• You will need to attend to and provide first level review for customer feedback and account related disputes.
• You will need to escalate unresolved customer feedback and account related disputes for further review/ investigation and provide operational support throughout.
• You will need to assist to update daily reports on contact trends and service performance indicators.

Who You Are

• You will need a Diploma/GCE A Level certification.
• You will need at least 2 years working experience in direct customer servicing, preferably in contact centre environment.
• You should have good customer service skills.
• You should have a good command of English and Chinese, preferably both oral and written, in order to liaise with Chinese speaking customers.
• You should be a strong team player with good interpersonal skills.
• You should be proficient in MS Office.

Benefits

• Competitive salaries
• Flexi Benefits
• Staggered working hours
• Medical Insurance
• Corporate Mobile Plans

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us!

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.