You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

Job Responsibilities:

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls/emails/social media platform/written correspondences
• Maintains confidentiality of the Bank’s customers and data.
• Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness
• Uses customer service and sales skills to optimize the opportunity of each customer contact.
• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
• Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
• Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests
• Uses technology and system tools as directed and within established guidelines.
• Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.
• Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements:

• Degree/ Diploma in any discipline.
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Job Description

• Provide excellent customer service, and liaise with clients through e-mail and phone.
• Using our system to key in booking for collection and delivery for priority client
• Follow up and monitor the delivery of outstanding customers’ orders and provide customer support for shipments
• Support, generate, and compile monthly reports to the top management.
• Answer and handle customer’s inquiries, feedback, and complaints with high service standards to retain existing customers timely and tactfully
• Work with a team of customer servicing staff in providing full support to clients’ inquiries
• Coordinate with the operation team for daily collection and delivery
• Assist in any ad hoc tasks assigned by the supervisor and Customer Service Manager
• Training will be provided

Requirements

• Minimum GCE N or O level / Diploma in any discipline
• Responsible, positive attitude, able to work independently and as a team player
• Basic computer literacy and good knowledge of Microsoft Office.
• Proficiency in Microsoft Excel and Word etc.
• Min 1 year experience in customer service or logistics/supply chain/shipping industry would be an advantage.
• Entry-level candidates without experience will be considered to apply as training will be provided.

Job Description:

- All workplace safety and health matters

- Conduct Inspection and meeting

- Conduct accident/incident investigation

- Plan and organize a safety promotion program

- Compile report/minutes/training materials/trend analysis

- Liaison with relevant authorities, clients, and all others

- Supervision of Workplace Safety and Environment Workers

- Administrative and document tasks

- Update of relevant acts and regulations

Job Requirements:

- MOM registered Workplace Safety and Health Officer (WSHO)

- Minimum of 3 years working experience as WSHO in the Construction Industry

- First-aider certification is an added advantage

Human Resource Officer ( 5 day week – Changi ) - Singaporeans only

Roles and Responsibilities

Reporting to the Director, the Human Resource Executive candidate is to manage the overall Company’s HR functions assigned to him/her and is competent on the following:

- Supervise the monitoring of the ongoing and new job postings via the various recruitment platforms

- Liaise and work closely with Operations Executives on their manpower staffing needs

- Liaise and work closely with external government agencies on ongoing HR projects and regulatory compliance requirements

- Assist in the review of performance of all staff

- To act as independent channel for grievous handling for our staff

- Provide innovative and improvement HR works that can create positive employee satisfaction for the Company

Qualification Requirements

• GCE N / O / Diploma / Degree

• Proficient in Microsoft Office Excel, Word

Gross Salary $2600 to $3000

Contact Grace 87952790

Environmental Control Officer

• Support the Team by providing environmental control and enforcement support.
• Monitor and ensure adherence to the EMMP, taking timely corrective actions when necessary.
• Conduct regular site inspections, prepare inspection reports, and maintain records of findings.
• Provide recommendations for rectifying environmental non-compliance observed on site.
• Handle waste management practices to prevent wildlife attraction.
• Attend project meetings related to EMMP and EHS.
• Liaise with authorities and external bodies on EMMP matters.
• Maintain relevant site documentation, including permits, method statements, reports, audits, and monitoring results.
• Participate in or lead EMMP incident inquiries.
• Requirements: Diploma in Environmental, WHS, Built Environment, or related field. Three years of post-registration experience as a NEA Registered Environmental Control Officer in Specified Construction Sites. Good knowledge of environmental policies, legislation, guidelines, standards, and best practices. Ability to conduct thorough inspections and audits, manage public communication and complaints, and maintain organized documentation.

We are now looking for admin staff to provide administrative & operations support in an effective manner for our company in Acelink Logistics Pte Ltd or Tee Yih Jia Food Manufacturing.

We welcome those who have previously applied before as we will assess all applications even if it is re-applied.

Work location will be at 1 Senoko Road.

As a Clerical Officer, depending on your assigned department, some of your additional responsibilities include but are not limited to the following:

• Coordinate activities of service or technical personnel focusing on quality and efficiency in delivery (Internal)
• Liaising with customers for delivery schedule and status (External)
• Answer customer telephone and email inquiries, orders, service needs, and complaints and respond where applicable (External & Internal)
• Understand the needs and requirements of customers in order to provide the right information, and assistance (External & Internal)
• Follow-up and coordination with customers, and internal teams (General)
• Any other assigned duties related to the customer service and operations function
• Coordinating for deliveries, deployment, etc. (Internal)
• Responsible for issuing Proforma Invoice and payment
• Responsible for export schedule updating
• Responsible for shipping documentation and filing
• Any other duties as and when assigned
• Purchasing of stationary / uniforms

Qualifications & Work Experience

• Minimum GCE ‘N’/‘O’/'A' level with at least 2-years experience in any admin work.
• Able to converse in English and Mandarin to handle English and Mandarin speaking clients and staff
• Able to use Microsoft Office at work.
• Singaporeans Only

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Secretarial/ Admin Duties:

Support the Corporate Secretarial team on various matters.

• Maintaining office files and internal database, including job files, vendor files and other files related to the Company's operations
• Preparation of corporate secretarial documents
• Assisting the corporate secretarial team
• Liaise with Clients on general administrative matters
• Assist with HR matters
• Provide assistance to Management on company operational duties
• Any other Ad-hoc duties as assigned

Accounting Duties:

• Verifying the accuracy of invoices and other accounting documents or records.
• Reconcile accounts in a timely manner
• Bank in cheques

Requirements:

• Competency in MS Office, databases and accounting software
• Accuracy and attention to detail
• Aptitude for numbers
• Ability to perform filing and record keeping tasks
• Data entry and word processing skills
• Well organized

Our client is a Global MNC, one of the leading players in the Industrial Equipment sector. Due to business needs, they are now recruiting a Technical Officer, Maintenance to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities:

• Assess the various mechanical and hydraulic systems, troubleshooting issues, and devising effective solutions.
• Interpret technical drawings, detecting the relevant faults/issues, and executing the essential repairs
• Be knowledgeable about engine components, handling the operation/maintenance of the designated tools and equipment
• Undertake maintenance tasks on large machinery, including lifting heavy parts/components
• All other adhoc duties as assigned

Requirements:

• Minimum Higher Nitec/Diploma in the relevant fields of Engineering
• Minimum 1 year of relevant working experience (Maintenance of heavy industrial equipment/vehicles)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

• Perform Retail Banking Transactions including Money Exchange, Remittance and Personal Account Management
• Handling operational matters, such as Inward/Outward Remittance (Meps Telegraphic transfer, Drafts, Cashier Order)
• Liaising with customer, banks, relationship managers on update/follow up issues
• Handling local and foreign cheques clearing and collection
• Handling foreign currency cash

Requirements:

• Experience in handling cash transaction and counter experience
• FRESH DEGREE HOLDER WELCOME TO APPLY

Interested candidates please email resume in MS Word format to [email protected]

Please state your last drawn and expected package, relevant skill sets and the position you are applying for.

Resumes collected will be kept in strict confidence and used for recruitment purposes only.

Responsibilities:

• Utilize various sourcing methods, including social media, job boards, and networking, to identify and engage potential candidates.
• Conduct thorough candidate assessments, interviews, and screenings to evaluate qualifications, skills, and cultural fit.
• Manage the end-to-end recruitment process, from initial contact to offer negotiation.
• Work closely with hiring managers to understand staffing needs and develop effective recruiting strategies.
• Ensure a positive and seamless candidate experience throughout the recruitment process.
• Communicate effectively with candidates, providing timely updates and feedback.

Requirements

• Candidate must possess at least a O level
• Able to work independently with multi-tasking in a fast-paced, self-directed environment

Interested applicants, please write in through CareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability

2) Current/ Expected salary

3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

** 1-year Contract**

Working hours: 9am to 6pm

Location: CBD

Responsibilities:

• Identify and rectify control weakness through ongoing review/monitoring of the AML/S/CFT/ABC control framework from group and local regulatory requirement perspective
• Assisting management and Head of AML and Head of Compliance Singapore in their prime responsibility.
• Primarily responsible for KYC and client on-boarding as well as training on this topic
• Conduct AML/CFT training, keep up to date with implementation of new or revised regulations and update bank staff of the same
• Assist in preparation of material for Compliance training, audits and inspections, and investigations where required
• Involvement in ad hoc special work projects as and when required

Requirements:

• Possess Degree with 8-10 years’ experience in general compliance and financial crime compliance in private bank
• Familiarity with Greater China market is would be an added advantage

Please state your availability, current and expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at

www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 23085

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Paris Low | Registration No: R22106109

The incumbent will oversee and manage all compliance processes and activity for the company and ensure its adherence to regulations, rules and laws in Singapore. The successful candidate is expected to be knowledgeable in AML principles to analyse situations and identify AML issues and red-flags.

Responsibilities:

• Carry out Fraud/AML Name Screening (primary duties) and take appropriate actions such as fraud analysis to mitigate the risks and losses for Singapore
• Validate and check the parameters and threshold functions regularly to ensure that they are relevant to the team operations.
• Conduct training and checks for new staffs to understand AML transaction monitoring (secondary duties) matters.
• Conduct periodic KYC review for new and existing customers.
• Filing of Suspicious Transaction Report (secondary) for detected suspicious activities

Requirements:

• Min Degree or above
• At least 2 - 4 years working experience as an AML Compliance Officer
• Willingness to take on a diverse product range and to leverage personal experience and skills into new areas;
• Comfortable with remote working on weekends (only when needed / rotational)
• Experienced in Name Screening and prior experience with WorldCheck/Factiva
• Prior transaction monitoring, sanctions screening and drafting of suspicious transaction reports experience will be an added advantage
• Familiar with excel and preparation of statistics for reporting;
• Strong analytical, investigative and risk assessment skills.

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R22109561 (Mohammed Firdaus Bin Ellias)

We are hiring.

Position: Recruirment officer

Students seeking internships are welcome to apply.

You will be personal assistant to the manager.

Recruitment tasks include scheduling appointments and interviews, Admin work.

You can work form home and flexible hours.

Email your resume to [email protected]

Short listed candidates will be notified for an interview.

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

• Prepares full set of shipping documentations such as picking and packing lists, invoice and certificate of origin.
• To coordinate with warehouse teams for shipment preparation
• Monitor import shipping matters
• Monitor shipments' departure & arrival
• Declare and apply custom permit related documents
• Communicate and maintain good rapport with the internal and external customers

Interested candidate who wish to apply for this position, please send in your resume to [email protected].

Wecruit Pte Ltd

EA License No. 20C0270

• Be part of Technical team responsible for maintaining and ensuring the serviceability of all systems and equipment at Inflight Catering Centre (ICC) 1 & 2
• Be technically proficient in all aspects of maintaining, repairing and troubleshooting the full range of ICC systems and equipment (e.g. warehouse systems, material handling and automation systems, refrigeration systems, kitchen equipment, packaging and inspection machines, washing machines, waste management systems, etc.) and other technical related knowledge
• Manage, perform and ensure all maintenance activities and repair works are timely follow-through according to the assignment, maintenance schedule, procedures, checklists, manufacturer recommendation and completed within the timeframe
• Manage, perform and ensure all technical purchase requisition of spare parts, contracts and services are in accordance to the Company policies and follow-through to support the maintenance activities
• Manage, communicate and work professionally with all stakeholders to minimize systems and equipment downtime
• Be proactive in resolving technical faults, contributing initiatives and continuous improvements
• Always observe and follow all Safe Work Procedures and Food Safety requirements
• Always ensure Safe Work environment by housekeeping of all work areas and report any safety hazards immediately
• Perform and support other relevant duties and projects assignments if required

Work Location: Central

Responsibilities:

• Review legal documentation under bilateral and syndicated credit facilities and facility letters to ensure terms and conditions are in line with credit approvals
• Accurately interpret the allowance of requested transactions based on Credit Agreement
• Examine customer’s utilisation requests relating to syndication and bilateral loan credit facilities
• Perform loan drawdowns, rollovers and collections of principal repayment and interest payment for both bilateral and syndicated loans
• Liaise with RMs for follow up on outstanding documents
• Reviewing KYC and AML duties
• Prepare swift payments for loan disbursements
• Issuance of BGs/SBLCs
• Prepare local, regulatory, and head office reports

Requirements:

• Degree holder with at least 3 years of relevant working experience in handling credit documents and loan administration
• Proficient in MS office, Outlook, Word, and Excel

Please state your availability, current and expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at

www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 23555

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Paris Low | Registration No: R22106109

Overview

PERTAPIS HALFWAY HOUSE provides for treatment and rehabilitative services to substance abusers, enabling them to reintegrate into society and be active contributors.

Halfway House hosts 100 offenders or abusers placed under community based rehabilitation.

Our skills development programs aim to provide the tools for a seamless re-integration in society.

Job Description

• Ensure daily needs of residents are well taken care of
• Motivate residents through their day to day interaction
• Oversee security screening to ensure contrabands are not brought into the house.
• Facilitate the process of residents checking in and out of the halfway house on a daily basis and provide daily updates on the headcount and other activities/incidents (if any) throughout the tour of duty. Any unusual movements should be highlighted and reported to the relevant parties.
• Refer residents’ issues to Social Worker when necessary
• Assist in institutional programmes such as outings (optional)
• Oversee Halfway House estate management
• Assist in monitoring of workplace safety and health standards.
• Ensure the overall safety and well-being of the residents during the programmes and activities that are carried out in-house and externally.
• To ensure that there is seamless transition during the handing and taking over of shift duties. The jobholder is also responsible in ensuring that all outstanding matters have been clearly communicated to the next duty personnel and are promptly followed up with.
• Work closely with Programme/Social Work team in the case management of residents, including monitoring and maintaining proper records on the progress, movement, and other relevant information pertaining to the residents.
• Assist in handling any grievance procedure and carrying out the preliminary investigation of incidents and/or disciplinary issues (when assigned).
• Identify any defect(s) or work(s) to be carried out pertaining to the halfway house’s estate management issues during a daily tour of duty and to feedback to the Facility Department for follow up.

Job Requirements

• N Level, O Level, Nitec/Higher Nitec & Diploma
• Minimum 1 year of relevant working experience
• Able to work on rotating shifts including weekends and public holidays
• Past experience service in the Military, Police and Prison Background.
• Safety and Security

Work Schedule

6 days work - 3 rotating shifts

Location

PERTAPIS Halfway House

50 Lorong 34 Geylang, Singapore 398239

**Disclaimer: Only shortlisted candidates will be notified.

Responsibilities:

• To assist to liaise and co-ordinate with LTA, authorities, Consultants and stakeholders.
• To ensure risk assessment and safe working procedure are properly executed on site.
• To conduct daily health, safety and environmental inspections, prepare reports and follow up with Project Safety Team.
• Ensure compliance with environmental regulations, develop environmental control plan & liaise with NEA (such as report submission, etc.).
• Proper documentation of all EHS records, certificates, notice and official related EHS correspondence.

Requirement:

• At least 5 years relevant experience in construction for LTA projects.
• NEA registered ECO.
• Able to work independently with minimal supervision.
• Able to ensure compliance with the latest environmental regulations.

Working location: Ang Mo Kio

• Handling customers' enquiries as well as performing cashiering duties.
• Prepare Statement of Accounts (SOA) upon customers' request and etc.
• Perform Accounts Payable/Accounts Receivable function and also finance reconciliation.
• Any other ad-hoc duties as assigned.

Requirements

• Possesses a minimum GCE 'O' or 'N' Levels qualification with 1 year of relevant finance experience.
• A team player with good interpersonal and organization skills.
• People oriented with a willingness to learn.
• Required language(s): English and Mandarin (to be able to communicate with Mandarin-speaking vendors / customers / staff).
• Working on Monday to Friday & Alternate Saturday.
• Working Hours: Mondays to Fridays: 8.30am to 5.30pm & Saturday: 8.30am to 12.30pm
• Singaporean or PR only.

Interested applicants, please submit your detailed resume stating your current and expected salary, and reasons for leaving current and past employment.

We thank you for your interest in the above position and regret that only short-listed candidates will be notified.

Description

• Follow up with customers for outstanding payments and resolve payment disputes
• Issue reminder letters to delinquent accounts- Recommend appropriate actions for delinquent accounts
• Attend to customers’ enquiries pertaining to billing and collection
• Work closely with other departments to resolve customers’ complaints in billing discrepancy
• Prepare credit note and debit note
• Achieve the target set by the Management
• Assist the Head of Department in statistical reports

Requirements

• Diploma or above in accounting profession
• Relevant experience in Credit Control are preferred
• Proficient in MS Office, in particularly MS Excel
• Good interpersonal and communication skills
• Team player and also able to work independently
• Must be meticulous and possess sense of urgency
• Must be able to work under pressure

Benefits

• Training provided
• We provide 16 days of annual leave, medical and dental benefits, along with insurance coverage to our employees

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Our client is an MNC, one of the leading players in the aviation sector. Due to business needs, they are now recruiting a Junior Customer Support Specialist to be part of their team for ongoing transformation projects. They are located in the East and are easily accessible.

Working hours: 5 days per week

Mondays to Fridays: 8am - 5pm

Location: Changi

Job Scope:

• Analyze customer purchase orders to determine specifications. Input orders into the ERP system, overseeing portal management.
• Engage with warehouse roles, Sales, and Quality teams to ensure timely order resolution, prioritizing based on shipping deadlines.
• Utilize ERP system for research and resolution.
• Ensure prompt shipment for vital orders through internal coordination and stakeholder liaison.
• Resolve customer claims, manage credit processes, and implement corrective actions.

Job Requirements:

• Proficient knowledge of Microsoft Office applications (including Excel, Word, and PowerPoint).
• Familiarity with Warehouse environments.
• Proficiency in Program Management and/or Customer Support.
• Capability to efficiently enter substantial order volumes into the system.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email to [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

EA Personnel No.: R23115655

EA Personnel Name: Michelle Yeo Swee Xiang