Customer Service Coordinator

[Job ID: 766341]

Responsibilities:

• Take ownership of the Organizational Risk Management processes to identify and highlight potential high-risk areas for the management team.
• Review documents related to outsourcing and third-party management, including policies, procedures, manuals, and outsourcing registers, to ensure compliance with the new MAS outsourcing Notice and Guidelines.
• Facilitate and support the outsourcing process and framework, ensuring alignment with MAS Outsourcing Guidelines, including the consolidation of outsourcing reports for MAS.
• Assist other departments with new and periodic reviews of third-party management.
• Support the establishment of a New Product Committee to evaluate and review new products or business initiatives.
• Review and maintain the BCM framework to ensure adherence to regulatory requirements.
• Control, facilitate, and consolidate Business Impact Analysis (BIA) and Business Continuity Plan (BCP) results from various business units.
• Plan, coordinate, and conduct BCP testing, including call tree exercises.
• Support the completion of the Residual Risk Assessment by collaborating with business units to identify key risks and controls, evaluate inherent and residual risks, and create mitigation plans as necessary.
• Identify and assess significant operational risk areas and control gaps, working with business units to mitigate risks and improve controls as needed.
• Organize and facilitate Risk Committee and Operational Risk Committee meetings for risk assessment exercises, ensuring action plans are in place for identified key risks.
• Maintain and develop a framework to manage environmental risks in accordance with regulatory expectations, coordinating with relevant departments.
• Assist and support the Head Office in all organizational and operational risk administration and project deliverables.

Requirements:

• Minimum of 4 years of relevant experience, particularly with hands-on involvement in outsourcing and BCP management, within organizational or operational risk management in financial institutions.
• Proficient in Microsoft Excel.
• Basic understanding of financial markets and risk processes, including risk reporting and post-approval monitoring.
• Solid understanding of the risk management process and experience in implementing process controls. Demonstrated experience in applying these methods effectively.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
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EA Personnel Name: Sandy Ng
EA Personnel Registration Number: R24125475
EA License No.: 07C5771

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

We’re currently looking for a high caliber professional to join our team as Officer, Markets Operations – Fixed Income and Money Market Operations - Hybrid (Internal Job Title: Securities & Derivatives Analyst 1 – C09) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Perform trade verifications to ensure accuracy of booking requests
• Complete settlement tasks and daily rate revaluations accurately and on time
• Coordinate transaction processing issues to the appropriate department and collaborate on a solution
• Generate and match trade confirmations according to the International Swaps and Derivatives Association (ISDA) templates
• Perform regulatory controls, account reconciliations, and record retention activities in accordance with established policies
• Prepare and submit periodic internal and external regulatory reports

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting or Finance
• Fundamental understanding of Treasury products, accounting and regulatory policies
• Proven ability to perform various concurrent activities/projects in a high-risk environment
• Relevant experience preferred
• Demonstrated knowledge of macros
• Consistently demonstrates clear and concise written and verbal communication skills

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Meta is a global leader in terrestrial and subsea network investment. Meta is continuously expanding our network infrastructure around the Globe to support our data centers, our fast growing user community and the new and innovative products that we are making available for our users. Developing, operating and managing network infrastructure the "right" way is synonymous with ensuring on-time delivery, high uptime, capacity availability, flexibility and capital cost efficiency in a safe and compliant working environment.

Meta is seeking an environmental expert to lead and manage environmental due diligence and environmental permitting for our APAC network (fiber optic cable) infrastructure portfolio. This position will support APAC region network investments and technical program management to oversee and mitigate environmental risks for network projects, and will coordinate with cross-functional teams, including legal, policy and communications. The nature of the projects will include direct investment in subsea and terrestrial projects, as well as supporting network infrastructure partner builds. Comprehensive regional-specific environmental permitting and technical expertise and as well as excellent communication, organizational and program management skills are required for this position.

This position will report directly to the Manager of the Environment & Water Team within the broader Site Development team under the Infra Data Center group. This position is full-time and located in our Singapore office. Travel may be needed approximately 20% of the time to visit sites, as well as attend internal, agency, and stakeholder meetings.

Responsibilities

• Lead and provide strategic direction on environmental permitting and regulatory compliance efforts for network investment and construction efforts in APAC, including Environmental Impact Assessments, and adherence to relevant APAC Directives and UN Directives (International Conventions).
• Understand, communicate, and align these approvals with Meta development timeframes.
• Scope, review findings, and provide direction to consultants and internal teams on environmental conditions and permitting requirements.
• Provide environmental risk management through the network project lifecycle from initial due diligence through execution and operation.
• Identify and evaluate environmental permitting risks and regulatory changes affecting relevant development projects with a focus on network installation.
• Ensure and track adherence to environmental compliance obligations, including those outlined in permits or planning approvals.
• Develop, summarize and communicate environmental obligations across multiple diverse Meta teams, including design, construction, and operations teams.
• Provide environmental expertise to diverse internal teams and coordinate with other teams about relevant issues and requirements, including coordinating with Environmental Health & Safety (EHS) teams where needed.
• Develop training and educational tools regarding environmental goals, compliance and awareness.
• Assist in facilitating the growth of the environmental program within Meta network and Data Centers teams as the company continues to grow and build environmental excellence.

Minimum Qualifications

• Bachelor’s degree and 12+ years professional experience in environmental science, engineering, planning, or other related field.
• Comprehensive professional experience in APAC Environmental Impact Assessments and pre-development efforts.
• Highly skilled in data management and project management platforms.
• Ability to effectively manage multiple projects and coordinate with internal staff and external consultants, vendors and other stakeholders.
• Self-motivator and able to execute and track tasks.
• Ability to work effectively in teams, and establish and maintain cross-functional and positive working relationships.
• Ability to effectively communicate and work with highly confidential information.
• Ability to travel domestically and internationally as needed (up to 20%).

Preferred Qualifications

• Experience working in environmental permitting for fiberoptic and/or international subsea telecom projects.
• Familiarity with marine and coastal eco-systems.
• Experience managing environmental and regulatory permitting risk on joint investments with multiple partners.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Sat 8:30 a.m. - 12:30 p.m.

This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints, assisting Service Advisor's & Call agents ensure cleanliness and smooth operation of the centre and any adhoc tasks assigned by the customer service Manager).

Job Scope

• Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum.

• To assist in completion of payment transaction according to agreed terms before releasing vehicle.

• Provide assistance and support to Service Advisor's/Call agents/Customer Service Executive

• Walkabout in service centres and observe cues from customers

• Speak to customers waiting at the service lounge and perform upselling whenever possible

• Assist with inbound/outbound calls and making appointment booking for customers to visit the service centre.

• Do a follow-up call on no-show booking customers to fix another appointment booking date.

• Assist to answer all telephone calls within 3 rings in a courteous and pleasant tone and voice with appropriate greeting, salutation where appropriate, announcement of company name and personal name.

• Transfer the calls in a professional manner where the other party is being informed of the transfer and the extension that they are being transferred to.

• Record messages accurately from customers and follow-up with SAs to ensure that messages/ calls are replied.

• Assist in the daily operation of the reception.

• Assist with collation of intake reports.

• Assist Customer Service Executive in handling 1st level of complaint cases

• Assist with cashiering and document submission to finance and respective managers

• Handle non-booking walk in customers tactfully to uphold customer service level standards at all times.

• Any adhoc tasks assigned by customer service Manager

Knowledge & Skills

• Preferably Diploma Holders who specialized in Customer Service

• Minimum 3 years working experience in relevant customer service industry.

• Proactive and independent with positive attitude.

• Customer Oriented with good attitude and good team player

• Good interpersonal skills to communicate with internal stakeholders and customers

• Problem solving skills

Job Descriptions:

• Management of CAPA from tracking, including follow-ups and closure.
• Management of Change Control, Deviations, from tracking, follow-ups and closure.
• Review quality process control plan, drive quality issues to root cause, corrective actions and improvements.
• Perform, document internal audits and other quality assurance activities to ensure readiness on international standards certification audits and GMP inspection.
• Coordinate and assists during customer visits and audits.
• Create, review work instructions and standard operating procedures, devise sampling procedures and directions for recording and reporting quality data.
• Review the implementation and efficiency of quality and inspection systems.
• Collect, compile statistical quality data, and analyze data to identify areas for improvement in the quality system.
• Review of analytical reports, and batch records (manufacturing and packaging).
• Perform SAP QM setting, review test results, block / unblock of finished products.
• Manage customer queries, customer satisfaction surveys, and questionnaires and other quality / regulatory purpose documentation requests.
• Investigate customer complaints and non-conformance issues.
• Consolidate data to create the annual product quality review report.
• Track quality performance and initiate quality improvement plans.
• Perform risk assessments and monitor risk management activities at quality level.
• Conduct /perform training to employees to improve GMP / international standards certification awareness and compliance.
• Perform any other duties and responsibilities as assigned from time to time.

Job Requirements:

• Minimum 2 years related work experience
• Possess experience in internal audit, validation activities, training management and batch release for API with good background on cGMP

- Project site located at NUS

- Must be registered with IES and with valid RTO's certificate

- With minimum 5 years' RTO site supervision experience with structural and architectural works

- Supervision and practical experience in A&A works and institutional projects would be an advantage

- Conversant with local codes and regulations

Our client is a leading provider of maritime energy solutions.

• Assist in coordinating the daily planning of the company's launch boat schedule and launch arrangements for all internal staffs.
• Sustain records of launch movements for verification of payments, etc.

Requirements:

• Higher Nitec in Maritime/Logistics/Supply Chain or equivalent
• At least 1 year of logistics/coordination experience

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Job Description

• Industry/ Organization Type: Security System Service Provider
• Position Title: Customer Service Officer
• Working Location: East (Nearest MRT: Tai Seng)
• Working Hours: 5 days (Monday-Friday, 9 am-6 pm)
• Salary Package: Up to SGD 2400 + Variable Bonus
• Duration: Contract (Yearly renewable)

Key Responsibilities

• Making & receiving customer inquiry calls
• Handling customer complaints and Responding to customer reviews
• Collecting & analyzing customer feedback
• Support software training & software installation with customer
• Intervention driver fatigue cases for commercial bus & SME companies
• Assist in the retrieval of camera footage for customers
• Prepare usage report for sales team for grants claim
• Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
• Data analytics for software & product accuracy
• Back-end QC check for new vehicle installation project
• Observe & monitor for server performance
• Arrange Company product installation or maintenance booking with the customer

APPLY NOW!!!

• Min. Diploma
• Min.1 year of working experience in a customer service role
• Able to answer a high volume of calls or emails daily

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66269 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Responsibilities

• To assist in carrying out regular supervision of structural, Architectural and Mechanical & Electrical installation works in respect of projects/s under your charge.
• To ensure that all structure, Architectural and Mechanical & Electrical installation works at site are carried out in accordance with approved plans, building-by-law and contract specifications.
• To assist the Architects/Engineers to supervise the contractors and co-ordinate with consultants to ensure work on site is done to achieve the objectives of quality and timeliness.
• To ensure proper implementation of instructions and plans emanating from Architects/Engineers.
• To submit site reports on projects performance and progress on a weekly basis.
• Maintain consistency in the inspection.
• Highlight potential impact to quality defects.

Requirements

• Possession of a valid practicing certificate from ACES/IES for RTO or relevant Diploma in Building / National Construction Certificate of Supervision (NCCS) Certification.
• At least 3 years in the supervision of Building projects in Singapore, preferably in Architectural trade.
• Diploma in Building or Architectural.
• To supervise the landscape works shall possess the Singapore Workforce Skills Qualifications (WSQ) Certificate in Landscape Operations, or equivalent / higher qualification approved by client.
• Good interpersonal skills.
• Ensure that building contractor embrace good construction practices to achieve good workmanship.
• Competent to carry out inspection and supervision of architectural and M&E works.
• Relevant experience in architectural building works, landscaping works, ID finishing and fit-out works and coordination, defects checking.
• Be conversant in local legislation, regulations, and codes.

Responsibilities

• Manage & monitor Platform financials, recoveries, and work allocation in Gene.
• Drive operational open actions closure, budget, and forecast planning cycles.
• Assist and guide PM to initiate new projects. Track and monitor actual spending of project budget (e.g., within pre-designated categories like Software, Hardware, PS, Travel, Expenses, etc., and according to the correct accounting treatment CAPEX/OPEX).
• Forecast invoice processing based on work to be delivered (e.g., agreed payment milestones, project phasing) or persistent resources (e.g., monthly squad burn-down).
• Work across teams to accrue expenses for work delivered.
• Validate actuals against forecasts and carry out corrective actions if required to ensure proper financial discipline.
• Responsible for developing and maintaining all performance dashboards and preparing reports to the project team.
• Analyze all data and project deliverables and ensure adherence to all timeframe and budget requirements.
• Manage and recommend required improvements aligned with Agile principles.
• Perform required benefit analysis in collaboration with the project team and maintain records of all project governance meetings.
• Maintain and manage vendor agreements, contracts, invoices, payments, and recovery.
• Perform financial analysis on all budgets and prepare various reports for all budget forecasts.
• Ensure compliance with all policies and procedures to prepare all reports.
• Collaborate with the finance team to perform all associated activities and prepare appropriate summaries within the required timeframe.

Requirements

• Bachelor’s degree in finance or accounting.
• 10–15 years of experience working in financial-related roles with strong knowledge of financial reporting.
• A proven track record of successfully executing and setting up PMO using both Agile and Waterfall ways of working in an enterprise environment.
• Excellent presentation, analytical, and articulation skills. Strong knowledge of financial tools and systems.
• Detail-oriented and extremely hands-on in managing projects.
• Strong leadership skills and evidence of collaboration with customers to develop strategies and solutions of high business value.
• Ability to manage and work with internal stakeholders and vendors.
• Ability to apply general organizational knowledge of business and systems processes in problem analysis is required.
• Ability to successfully engage in multiple initiatives simultaneously is required.
• Strong leadership skills and generate enthusiasm among stakeholders.
• Ability to work independently with users to define concepts under the direction of program managers.
• Ability to communicate difficult and sensitive information tactfully is required. Must possess both verbal and written communication skills.
• Ability to interact professionally with a diverse group, executives, managers, vendors, and subject matter experts is required.

Mon to Fri 8.30am - 6pm

Job Description

• Respond to customer inquiries via phone, email, and other communication channels.

• Prepare and process quotes, and other sales-related paperwork. (Airfreight /

Seafreight / Logistic / CBT).

• Preparing reports on a weekly/or monthly basis.

• Trouble Shooting (Damage Cargo, Billing Issues, etc.) (Airfreight / Seafreight /

Logistic / CBT).

• Coordinate with internal teams such as outdoor sales, operation, finance, and

customer service.

• Work alongside with outdoor sales with generating new business and maintaining

existing customer relationships.

Job Requirements

• Optimistic, Positive and Proactive.

• Effective communication and Interpersonal skills.

• Keen to make an effort and pursue areas of improvement.

• Able to cope and work under pressure or overtime if required.

• Able to perform independently or connect well in a team player environment.

• General knowledge on excel format if any.

• Relevant experience and knowledge in customer service/freight forwarding industry

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Job Responsibilities

The Invoice Processing Officer is responsible for executing the end-to-end processing of invoice in the Purchase-To-Pay (PTP) function within the Keppel Finance Shared Service Centre (“FSSC”).

• Key in invoices into Keppel’s e-invoice portal and SAP in a timely and accurate manner, in accordance with FSSC’s Service Level Agreement (“SLA”) with internal customers
• Check to ensure accuracy of invoice information inputted by supplier on behalf
• Ensure the invoices are recorded and posted to the correct GL account promptly, in accordance with FSSC’s Key Performance Indicators (“KPI”)
• Handle queries from suppliers on invoice and payment status
• Identify and resolve invoice issues and escalate to Invoice Processing Team Lead, if required
• Assist Invoice Processing Team Lead in the update of relevant Standard Operating Procedures (“SOPs”) when there are changes to the process
• Perform any other ad-hoc duties/ tasks as assigned by the team

Job Requirements

• Diploma in Accounting or Business/Finance
• 1 to 2 years of relevant working experience
• Experience with Accounts Payable, SAP, or shared service environment would be advantageous
• Fresh graduates with no prior work experience may apply
• Proficient in MS Office applications
• Reliable, and committed to doing a good job
• Good communication skills and a positive working attitude
• Able to multi-task, meticulous and a good team player
• Self-driven and able to work under pressure
• Working location is in Jurong East (International Business Park)

Job Description & Requirements

• Assist on site to ensure that all works comply fully with regulatory and client's requirements
• Work closely with Professional Engineers, regulatory authorities and contractors to provide planning, design and supervision leadership not only to solve site problems, but also to ensure timely completion of the Projects
• Responsible for implementing and sustaining the site supervision quality & safety assurance system
• Carry out supervision of structural & geotechnical works by identifying any non-conformity of contractor's works on site
• Understand drawings & contract documents in carrying out the works
• Implement the site supervision quality and safety assurance system
• To carry out regular site checks on contractor & ensure compliance with health and work safety in accordance with MOM regulation
• Ensure that proper site documentation for ongoing works, site meetings, safety records, method statements, shop drawings, as built submissions etc., are well managed

Requirements

• Must be accredited as a Resident Technical Officer with BCA/IES/ACES
• Minimum 5 years of relevant experience in projects similar in nature to the projects
• Good supervisory and leadership skills
• Excellent communication skills, mathematical acumen, time management aptitude and the ability to solve complex problems
• Please apply with a comprehensive resume, stating all working experiences, current and expected salary.
• Only shortlisted candidate will be notified.