Job Scope:
· Daily frontline operations
o reception – attending to public enquiries and public collecting documents such as result of search of marriage records and extract copy of certificate, registering couples for solemnisation at ROMM, assisting public to submit applications at ROMM’s eKiosk
o counter – preparing couples for VDSD interview session with Kadi, assist public for ROMM services such as applications for polygynous marriage, letter of recommendation (LOR), revocation of divorce, change solemnisation details
· Administrative support
o processing, preparing and issuing acknowledgement letters for cancellation of marriage applications
o screening of applicants for matters such as past marriage records
o processing applications for searching of old marriage records and extract of certificate of marriage (COM).
o ensuring completion of attendance of ad hoc Kadi/Naib Kadi providing coverage of duties
o assigning of cases to ROMM Kadi for follow-up.
o Assisting in the digitisation of marriage records, i.e. preparing and packing of documents for scanning by vendor, verification of scanned vs physical records, saving of scanned documents into eRegistry and packing of physical records for storage.
· Other duties assigned by supervisor
Working Arrangement:
Working Hours:
Mon-Thurs 8.00am-5.30pm
Fri - 8.00am-5.00pm
Sat – on rostered
Contract Duration: 3 Months
Salary: Monthly rated
Job Requirements:
- Diploma in any discipline with relevant experience in project management related to systems development.
- Proficient in Microsoft Office Suite (Word, Excel, Powerpoint) and ability to work with multiple IT systems.
- Good communication and writing skills
- Customer Service skills is an advantage
- Organised with good time management skills.
- Ability to handle sensitive information with confidentiality.
- Passionate about service the community.
EA License No.: 96C4864 (Shanice Lim Xin Ni)
Reg. No.: R22110485