Responsibilities

• Ensures that all unsecured and secured applications are processed with accuracy in accordance to the guidelines set by the bank, and within stipulated SLAs.
• This includes and are not limited to:
• Process and verify authentication checks &/or data entries
• Perform and verify accurate income computation
• Ensure accurate input/output to enable good customer service delivery
• Documentation of procedures to ensure compliance with group policies in procedures.
• Conduct internal reviews / tests to ensure compliance Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.
• Handle administrative duties that include but are not limited to filing, printing, scanning, archiving

Skills/Requirement

Job Requirements

• Ability to think objectively and 'think outside the box' when analyzing issues
• Possess a strong analytical and problem-solving skills with excellent verbal/written communication and interpersonal skills
• Proficient in the use of Microsoft Excel, powerpoint and macro

Role: Chief Risk Officer

Hiring Entity: Asia Digital Exchange Pte Ltd. (“AsiaNext”)

Location: Singapore, on-site

Job Type: Permanent role

About Us

AsiaNext is a trusted digital exchange for institutional investors in Asia and globally. It will offer integrated listing, trading, and post-trade services for digital assets, including digital payment tokens. This joint venture between SBI Digital Asset Holdings Co., Ltd. (SBI DAH) and SIX Digital Exchange (SDX) will provide an institutional-grade platform to enable the tokenization and trading of existing securities and non-bankable assets.

AsiaNext will support the growing institutional demand for trading of public and private digital assets. It will leverage the extensive networks of SBI DAH in Asia and SDX in Switzerland and Europe, as well as their joint expertise in fulfilling institutional investors’ needs. Both SBI DAH and SDX have demonstrated leadership in digital asset markets globally through multiple investments, issuances and initiatives in this space.

Why Join Us?

With SIX Group AG and SBI Digital Asset Holdings Co., Ltd. as shareholders, AsiaNext has significant financial backing supporting its mission of building the world’s first institutional-grade digital exchange for institutional investors, and fostering trust through rigorous security and compliance to regulations. The team comprises members with traditional finance, digital finance and technology background spanning decades at UBS, JPMorgan, SIX, Thomson Reuters, MAS, SGX, DBS, Citi, Credit Suisse, Barclays, securities tokens and crypto exchanges, and many others.

If you are looking to develop your career in a professional and well-run environment, yet which moves and grows rapidly, join our diverse and talented team to build the digital exchange of choice for institutional investors.

About This Role:-

The CRO is a senior executive responsible for the effective independent oversight of AsiaNext Exchange’s risks, under the direction of the Board of Directors. The CRO’s primary responsibility is to develop and implement a risk management framework with appropriate tools for the measurement, reporting and control of AsiaNext’s financial and non-financial risks. The CRO, with input from the CEO and management, will develop a risk appetite framework (as per the Board’s stated risk tolerance) expressed in a limit structure for all Exchange services. The CRO will also monitor risk-taking activities on the Exchange platform by its participants and report adherence to limits to the Risk Management Committee.

The CRO will report to the CEO while having access to the Board directly. The CRO is a member of the Executive Committee (EXCO).

Responsibilities

• As Head of exchange-wide risk management, the CRO will be responsible for the overall risk management framework and practices at the Exchange. This includes assessing the creditworthiness of participants at the Exchange and setting appropriate trading and credit limits for their transactions, as well as any settlement risk arising from the Exchange acting as a central counterparty on a post trade basis, and how this risk can be mitigated such that the residual risk is within the risk appetite and capacity of AsiaNext.
• To maintain independence of the risk management function, the role of the CRO shall not have any business or revenue generation responsibilities.
• The CRO shall also have a direct reporting responsibility to the Board in reporting the risk agenda and advising and responding to the Board on all risk matters.
• Interaction between the CRO and the Board should occur regularly and be documented adequately.
• The CRO shall be a member of all important senior management committees including the Executive Committee (EXCO), Risk Committee (which he chairs). New Product Committee and any other management level committees that may be formed from time to time and that have relevance from the perspective of risk management.
• The CRO will develop the overall risk framework and policy, and ensure a holistic and integrated risk management between the various functions HR, Operations, Technology, Finance, Compliance, Product, Commercial, so as to monitor and ensure proper deployment of risk controls within the functions to address the various risks (market, credit, operational, legal and compliance, reputational)
• Implement proper working of operational risk controls including risk review and upgrade, risk identification, loss event management, risk library development, product line mapping, Control Risk Self-Assessment (CRSA), the development and monitoring of KRIs (Key Risk Indicators), regulatory and economic risk capital computation, and mitigation strategies.
• Monitor and ensure proper oversight of market risk including market risk assessment and measurement tools and models for market and liquidity risks, risk monitoring and reporting dashboards, systems, capital computation and mitigation strategies.
• Monitor and ensure proper development, execution and monitoring of the Internal Capital Adequacy Assessment Process (ICAAP), and its deliberation in the Risk Management Committee and BoD.
• Receive reports and ensure the development, integration and maintenance of all IT systems and applications related to risk management, in conjunction with Head of IT Security and CTO.
• Monitor the integrity of risk measurement techniques and MIS that are used to monitor the Exchange’s risk profile relative to its risk appetite.
• Act in a timely manner to ensure effective management, and where necessary mitigation.

Key Competencies: Skills, Knowledge and Ability

• Risk Control mindset: Should show mastery of risk disciplines at a exchange-wide and integrated level, risk processes, tools and techniques, capital management, risk-related regulations and compliance.
• Technical Knowledge: Should have a strong understanding of statistics and quantitative data analysis methods. Should have an understanding of different risk management related IT/software applications.
• Keen business acumen – Business and financial judgment, and problem-solving skills are crucial requirements.
• Strong process orientation – A strong understanding of banking processes and operations.
• Intellectual curiosity and analytical approach to work
• Ability to influence a culture of risk awareness in the organization.
• Independent thought leadership to strategic decisions and debate
• Ability to lead and exercise authority through expertise, and experience, showing both strategic and operational understanding of the business model.
• Strong big-picture and strategic orientation yet detail focused.
• Strong sense of collaboration and ability to develop positive relationships with key business stakeholders and demonstrate respectful, constructive negotiating skills.
• Leadership ability to inspire and motivate others to perform well through continuous feedback.
• Excellent written and oral communication skills, with proven ability to present and explain complex information and suggest process improvements to a diverse audience including Senior Management and the Board.

Qualifications And Experience

• Bachelor’s Degree in Finance, Business or related field
• (Financial) Risk Management experience in market risk, credit risk, liquidity risk, counter party risk
• CCP experience
• Crypto Currency and Blockchain experience
• Good understanding of VaR modelling, risk factors/indicators and stress tests
• Preferably with experience working in a start up
• Strong understanding of MAS (or G7 countries) regulatory compliance requirements. Knowledge in global regulatory environment/practices is preferred.
• Good understanding of traditional financial products (FX, Equities, Bonds, Derivatives, Commodities) and Digital Assets (Cryptos, Stablecoins, Loans, NFTs)

Employment Benefits

• Competitive staff benefits - 21 days annual leave, life insurance, and medical insurance (includes dependents)
• Variable bonus and long-term incentive program

How to Apply

If you are ready to take up a new challenge in a dynamic and fast-growing platform, please send your resume to [email protected], stating your name and title of the position applied for in the subject line.

Only shortlisted candidates will be contacted for further discussion. All personal data collected will be kept strictly confidential for recruitment purpose only.

AsiaNext is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, colour, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, or any other basis covered by appropriate law.

Disclaimer

Asia Digital Exchange Pte Ltd (“AsiaNext”) would like to inform you that all our job vacancies are published on our official company website and LinkedIn page. AsiaNext uses only the following reputable third-party job sites – MyCareersFuture, LinkedIn, Jobstreet and Indeed. We advise prospective candidates to exercise caution and not apply for or share personal information for any job posting with any unauthorised sources.

Job Description

1. To commit 3 days per week - Able to work on weekends and public holidays
2. 12 hours shift, 7.30 to 7.30
3. Various working locations available islandwide.

Requirements:-
• Valid PLRD license with RTT/CSSPB/PAPP trained
• Customer Service Oriented
• Completed mandatory required training modules in security
• Generic Skills/Communication/Service Excellence skills

Salary:-
Security Officer: Up to $130 gross per day

Interested candidates, there are several ways to apply or to book an appointment for interview.

1. WhatsApp 81022859
2. Call office 63393811
3. Apply online via http://tinyurl.com/dragnetapplyform

Appointment Interview only:-
33 Ubi Avenue 3 #06-31 Vertex Tower B Singapore 408868
Monday to Friday, 9am to 4pm

A*STAR Infectious Diseases Labs (A*STAR ID Labs) is seeking for a Research Officer to join us in our mission to be a leading centre of infectious diseases research. A*STAR ID Labs aims to develop a cohesive A*STAR response to drive and deliver translational infectious diseases research to better health and economic outcomes.

The laboratory of Antimicrobial Resistance and Drug Development in A*STAR ID Labs is looking for a highly self-motivated individual to join us as a Research Officer. Our lab is interested in developing new screening assays for drug discovery and early-stage antimicrobial drug development. Lab has extensive experience working with various pathogens (bacteria, virus and parasites).

The job responsibilities include:

• Bacterial and viral assay development and assay optimization
• Compound screening
• Target deconvolution (understanding mechanisms of action and resistance of selected compounds)
• Design and conduct experiments including data collection and analysis
• Summarize and present the data in lab meetings
• Develop new research techniques and approaches
• Collaborative spirit with internal and external collaborators
• Perform maintenance of inventory and procurement of laboratory consumables
• Ensure safe technical practices and procedures

Job Requirements:

• Bachelor Degree in Life Sciences/Biomedical Sciences, Microbiology, Molecular Biology or related field
• 5 years of relevant experience or candidates with relevant final year project expereince
• Highly motivated and able to work independently
• Adaptable to working with different organisms (bacteria or viruses)
• Team player with good interpersonal skills
• Good spoken and written communication skills
• Possible work in a BSL3 facility

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

• Responsible for the day-to-day maintenance of electrical, electronic, electro-hydraulic, and electro-pneumatic automation systems.
• Handle electrical / electronic / electro-hydraulic/electro-pneumatic/ automation equipment failures and carry out fault diagnosis with the aim to resolve the issue.
• Evaluate the planned maintenance schedule for fleet electrical, electronic, electro-hydraulic, and electro-pneumatic automation systems, as well as power generation, backup power sources, and fire detection systems, and then submit the findings to the technical manager.
• Study areas for improvements and modifications on electro/automation system and create methodical recommendations for efficient operation of the vessel.

Requirements:

• Diploma in Electrical/Electronic Engineering or equivalent
• At least 2 years of onboard sea going vessels experience as an Electrical Technical Officer in oil/gas/chemical tankers or offshore support vessels.
• Hands on experience in troubleshooting and fault diagnosis skills encompassing various areas such as electrical, instrumentation, automation, control, as well as air conditioning and ventilation systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Working location: Alexandra

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Generate sales leads
• Identify and assess clients’ needs to achieve satisfaction
• Build sustainable relationships and trust with clients' accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

· Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

about the company
We are partnering with a Corporate Bank seeking a junior member to join their Market risk team. This role offers an exciting opportunity to play a crucial role in assisting to monitor the trading activities and portfolio risk profile for their Treasury products.

about the job
You will be required to:-

• Supervise trading operations and portfolio risk to maintain compliance with predefined risk thresholds for Treasury products.
• Evaluate portfolio resilience through stress testing in extreme market scenarios.
• Generate periodic and on-demand reports detailing market risk exposure, discrepancies, and pertinent metrics.
• Enhance and update internal risk protocols and operational procedures for effective risk management.

skills and experience required

• Preferably 1-2 years of Corporate Banking experience in Market Risk (Treasury products), recent graduates with either a Quantitative, Finance, Economics, Mathematics, or a related degree are also welcome to apply.
• Proficiency in VBA programming is a must.
• Good communications and interpersonal skills

To apply online please use the 'apply' function, alternatively please feel free to reach out to Melissa Ng via LinekdIn on at https://www.linkedin.com/in/qihuii/

EA: 94C3609 | R22105034

Airfreight Officer

About the company
A worldwide logistics and freight forwarding firm that caters to a diverse array of industries.

Location: Central
Salary Range: Up $4K
Working hours: 5.5days (Sat half day wfh)

Job Scope:

• Respond to customer inquiries and generate quotations
• Coordinate and organize import and export shipments
• Communicate with international agents to verify shipping documents and adhere to country-specific rules and regulations
• Issue customs permits as required
• Maintain close communication with vendors, shippers, customers, carriers, and overseas agents
• Conduct data entry for freight services
• Ensure accurate management of paperwork and documentation for billing
• Close files promptly after the completion of shipments

Requirement:

At least 2 years of experience handling airfreight (import and export)

If you are interested in the position , kindly send your CVs in to gracelyn.teo(@)randstad.com.sg or +65 98254517

We regret that only shortlisted candidates will be contacted

(EA: 94C3609/ R21101213 )

Roles and Responsibilities:

1. Prepare appropriate documents for the purchase of materials, supplies, equipment and service contracts according to procedures.

2. Receives and processes all purchase requisitions.

3. Review and verify purchase requisitions to ensure that appropriate account coding is applied.

4. Ensure all purchase requisitions have been properly authorized.

5. Make vendor selection recommendations based on materials quality and price quotes with Green Procurement Policy.

6. Maintains familiarity with current products and price schedules.

7. Analyse all requests to determine the most efficient and economical way of processing requests.

8. Ensure compliance with standard procedures.

9. Monitor and ensure daily delivery order, invoices and receipts, and full sets of documents are digitalized for submission to Finance Department.

10. Liaise with the suppliers/vendors on any discrepancy.

11. Update Vendor database.

12. Establish a good rapport and working relationship with internal customers and external suppliers.

13. Perform monthly stock take and update inventory report on a timely basis.

14. Monitors and maintains record for Capital Expenditure.

15. Backup for accounts payable staff function.

16. Performs other duties as assigned by the Head of Department.

Job Requirements:

· Diploma in any Business / Supply Chain Management or equivalent.

· At least 2 – 3 years of experience in a similar capacity in Clubs/Hotels/Food & Beverage environment preferred.

· Bi-lingual in English and Mandarin to liaise with Mandarin speaking suppliers.

· Proficient in Microsoft Office applications eg: Excel and preferably with basic accounting knowledge.

· A team player with effective communication and negotiation skills with people of different background.

· Able to multi-task, independent, meticulous.

We are actively on the lookout for individuals who project self-confidence and exhibit unwavering dedication to achieving top-tier performance as valued members of our workforce. If you possess the ability to rapidly grasp new information and showcase exceptional communication skills, you are a standout fit.

This role affords you the flexibility to determine your work hours, all from the convenience of your home.

Your responsibilities primarily revolves

• The coordination of sales meetings with potential clients
• The communication of company updates to our existing clients
• The management of administrative tasks in cooperation with our sales services.

Given that this is a remote position with adaptable scheduling, it emphasizes the need for self-reliance and discipline. The salary range falls between $3,000 and $6,000 per month. We expect candidates to have "A" Level, diploma, or degree qualifications.

He/She is expected to assist in daily operations, including picking and packing of outgoing deliveries, receive and organize stock in the warehouse. This includes assisting in the loading and unloading of shipments. Scanning of inventory

• Good command of English language and Mandarin
• Physically fit
• Good time management
• Positive & pleasant attitude
• Students are welcome
• Hourly paid
• Mon-Fri (10am to 5pm)

RESPONSIBILITIES:

• Matching of Delivery Orders to Purchase Orders to invoices to ensure the description, quantity and price are correct prior to data loading into SAGE accounting system.
• Follow-up with Suppliers, Purchasing, Store for any discrepancy on pricing/statement of accounts and to follow-up on Credit Note and Debit Note when necessary.
• Update and monitor daily cash flow ensuring optimal cash flow level to meet payment obligations and to transfer excess funds to stipulated accounts when available.
• Payment processing with proper controls such as preparation of Payment List, Supplier Reconciliation, Payment Voucher, casting and voiding of invoices once payment is made.
• Monitor the status of cheque approval to ensure payment are made within timeline.
• Maintain Suppliers' Contract Listing ensuring that timely reminders are sent to Department Heads when due for renewal.
• Reconciliation of AP Aging, Input GST to Trial Balance on monthly basis.

JOB REQUIREMENTS:

• Must have good problem solving and analytical skills
• Meticulous with eye for details
• Preferably experience working in a hotel.
• Good working knowledge of Ms Word/Excel & Hotel systems

QUALIFICATIONS & EXPERIENCE:

• Minimum a Diploma in Accounting or equivalent
• At least 3 years in Accounting
• Accounting & Payroll Knowledge

• Import/Export coordination
• Customer Service
• Import/Export permit
• This role supports day to day Ocean and Road Freight operations Shipment planning consists of LCL, FCL, Breakbulk, RORO etc.
• Handling Import and Export shipments & documentation from A to Z.
• Troubleshooting and attending to customer complaints/disputes.
• Troubleshooting and attending to ministry/official authority.
• To obtain pricing and generate complete/competitive quotation base on customer’s requirements.
• Monitor billing and ensure timely invoicing.
• Involvement in ad-hoc duties and assignments may be required from time to time.

Requirements

• At least 3 years of similar working experience
• Proficient in MS office (excel)
• Customs Competency Test for Declarants

Interested candidates please email resume in MS Word format to [email protected]

Please state your last drawn and expected package, relevant skill sets and the position you are applying for.

Resumes collected will be kept in strict confidence and used for recruitment purposes only.

Highlights:

• Health insurance
• Dental reimbursement
• AWS + Performance Bonus
• Friendly environment
• Multiple buses to town
• Upcoming Havelock MRT Station (TE16) just outside our office

Job Summary:

The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.

Job Description:

• Effectively handle and manage customers’ feedbacks and complaints
• Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
• Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment
• Work closely with team members to ensure accurate and timely delivery of services
• Participate actively in the customer retention program and strategy
• Tracks and assist in collection of outstanding payments in relation to the income generated from your department
• Ad-hoc duties such as billing and filing
• Perform other duties or projects assigned

Requirements:

• Minimum Diploma and 3 years of experience in service-related industry
• Meticulous, organised and an effective team player
• Good command of English and Chinese, written and spoken, to liaise with English and Chinese speaking clients
• Immediate commencement

**6-Month Contract**

Working Location: CBD

Responsibilities:

• To provide administrative support as require
• To perform clerical functions of scanning, uploading of documents into database and packing the files for storage
• To process client on-boarding data entry
• To perform other ad-hoc assigned tasks by management.

Requirements:

• Possess Diploma/Degree with min 1year experience in operations
• Ability to work independently and multi-task
• Proficient in MS office, Word, and Excel

Please state your availability, currentand expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at

www.gmprecruit.com to apply for this position with GMP Job Code: 23967

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Paris Low | Registration No: R22106109

• To review all Authority's and Contractor's drawings
• To provide all relevant endorsements required by the relevant authorities
• Supervise all civil, structural and geotechnical building works, both permanent and temporary
• To ensure that contractor had obtained all necessary permits and clearance to work
• To conduct site inspection and ensure that contractor(s) implement corrective actions and timely preventive/mitigation measures to protect surrounding structures
• To coordinate the contractor, AC, QP(D), relevant agencies, including interfacing contractors and consultants etc for the works
• To review, evaluate and assess all formwork structure, formwork support systems etc
• To review and supervise safety, environmental and health matters
• To supervise the installation of instrumentation
• To supervise sanitary and plumbing installations, pump drainage works etc
• To review, evaluate and assess the monitoring of instrumentation and interpretation of the results and provide analytical results/presentations
• To review Contractor's design and supervise all works

Criteria:

- Min 3 years of experience in Cut & Cover tunnelling or supervision of installation of monitoring instruments, collation of monitoring data and use of software for presentation of monitoring data for analysis and interpretation.

- Diploma in Civil and Structural Engineering

- Possess a valid RTO cert by JAC of IES/ACES as QSS Singapore

- Possess a valid RTO (Tunnel) cert by JAC of IES/ACES as QSS Singapore

- stand in rates to be discussed

Our client is a MNC company, one of the leading players in the FMCG sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Customer Service Officer:

• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience in telesales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities

• Ensure compliance and effectiveness of standards;
• Ensure verification of raw material and packaging material specification;
• Carry out analysis of products, testings and r&d;
• Maintains HACCP/ISO/FSC22000 system, document and process control;
• Liaising and facilitating auditing (Internal/External);
• Contribute to continuous improvement;
• Ensure quality by analyse yield report, develop quality assurance framework and manage non-compliance quality cases; and
• Any other ad-hoc duties/tasks as assigned by superior

Requirements:

• At least a Diploma in Food Science/food related/food process;
• Knowledge in HACCP, ISO, FSC2200 and Food Safety auditing is preferred;
• Good communication skills - both written and verbal;
• Good analytical skill and detail-oriented;
• Meticulous, organised and self-starter;
• Person of high integrity and good interpersonal skill;
• Able to work independently and as well as a team; and
• Bilingual. (To liaise clients with in other languages)

Working Hours: Mon-Fri, 8.00AM - 6.00PM.

Working Location: West, near SPH.

Transportation into company at: Lakeside MRT from Mon to Sat.

Lunch provided.

To apply, please kindly email your updated resume by clicking Apply Now or call us at 6265 9911 or whatapp us at 8853 8985 for more information.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities/considerations.

Description -

Let your passion for service come alive in your profession. You thrive on lending a helping hand in helping those who need assistance and always take responsibility to ensure all given tasks are completed promptly. If you have an outgoing personality and enjoy talking to people, and pride yourself in having a soothing and reassuring voice, you are warmly invited to apply to join our dynamic team.

As the service ambassador of our company, you will identify and address customers' uncertainties. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring voice will come a long way in ensuring that our policyholders' enquiries are handled in a prompt and professional manner on a daily basis and that our Contact Centre remains the preferred way for our customers to reach us.

You will be required to:

• Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility

• Empathize with customers, and offer clear and relevant advice

• Provide policy recommendations and refer customers to client advisers for more comprehensive explanations

• Perform post-case administration for future reference

Qualifications -

To join us as a Customer Service Officer (Contact Centre), you should:

• Have obtained NITEC cert, diploma or degree in any field. Relevant insurance certification will be an advantage

• Have at least 2 years of experience in customer service, preferably in a contact centre

• Enjoy people engagement and providing sound advice, have patience in dealing with complex problems

• Have strong interpersonal skills and the ability to answer queries clearly over the phone

• Be result-oriented and enjoy seeing tangible results of your hard work

This is a contract-based position, and attractive remunerations and monthly incentives will await you if you are a successful candidate.

Our contact centre is located within walking distance from Tampines MRT station. You should be able to commit to a 5-day work week from 9am to 6pm.

Order Processing and Fulfilment

o Coordinate with internal teams to ensure the efficient fulfilment of all sales orders.

o Manage day-to-day transactional activities related to order processing.

o Liaise with relevant internal and external parties to address and resolve issues related to order fulfilment.

o Collaborate with the Customer Service team to tackle complex matters in the order processing workflow.

o Monitor and maintain the health of inventory in our e-commerce channel.

o Oversee the processing of cancelled and exchanged orders.

o Handle exceptions that arise during the order fulfilment process. o Manage customers' return and reverse logistics, ensuring a smooth and efficient process for returning products.

Last Mile Delivery Management

o Coordinate last mile delivery operations, ensuring timely and accurate delivery of orders to customers and internal stakeholders. o Monitor the status of deliveries and address any issues or delays proactively.

o Implement tracking and reporting systems to provide real-time visibility into last mile delivery performance.

o Continuously improve last mile delivery processes to enhance customer satisfaction and reduce costs.

Supply Chain Operations

o Manage incoming deliveries to the warehouse and ensure timely receiving and accurate system updates.

o Handle exception situations or cases pertaining to the inbound process.

o Oversee outgoing shipments from the warehouse and ensure timely outbound order processing and system updating.

o Handle exception situations or cases related to the outbound process.

o Identify process bottlenecks within the supply chain and implement improvements to enhance productivity, quality, and efficiency.

o Ensure timely and accurate electronic updates of inventory records.

o Collaborate with service providers to maintain expected service levels in freight management, transport management, and warehouse management.

o Build and maintain positive relationships with service providers.

* General Responsibilities:

o Proactively identify areas for process improvement in both order processing, last mile delivery, and supply chain operations.

o Collaborate with cross-functional teams, both internal and external, to streamline processes and enhance overall efficiency.

o Ensure compliance with company policies and procedures related to order processing and supply chain management.

o Prepare regular reports on order processing, last mile delivery, and supply chain performance metrics. o Handle any ad-hoc tasks assigned by the management.

Requirements

Education:

o Recent graduate from ITE/Polytechnic with a focus on Business, Supply Chain, or a related discipline.

Experience:

o Highly preferred: Working experience in a supply chain function (e.g., purchasing, procurement, planning) and/or 3rd party logistics - contract logistics function.

o Bonus: Related experience in Ecommerce for fast-moving consumer goods and strong experience in warehousing operations, inventory management, and Warehouse Management System (WMS).

o Proficiency in Microsoft Office, particularly Microsoft Excel.

Adaptability:

o Demonstrated flexibility and resilience in response to constraints, with the ability to respond constructively to new demands and challenges.

Communication:

o Excellent communication skills and the ability to work effectively with all stakeholders, both internal and external, across the organization.

Detail-Oriented:

o Strong attention to detail to ensure accuracy in order processing, inventory management, return/reverse logistics, and last-mile delivery.

Analytical Mindset:

o Analytical mindset with the capability to identify process improvements and implement effective solutions is a plus.

Work Environment:

o Ability to thrive in a fast-paced and deadline-driven environment while maintaining a positive and proactive attitude.

Work Schedule:

o Ability to work on a rotating shift for 5 days per week and overtime (on off days & rest days if required).

Join us in this exciting role, where you will play a pivotal part in ensuring a seamless and efficient order fulfilment process, effective inventory management, and the management of customers' return/reverse logistics, as well as last mile delivery excellence while collaborating with both internal and external stakeholders. If you have the required qualifications and the passion for streamlining processes and delivering exceptional results, we look forward to receiving your application

Work Location: Changi Business Park

Responsibilities:

• Support the Senior Management of Bank in ensuring compliance with external and internal Regulations
• Perform KYC plausibility checks and assess any AML/KYC risk, review and approve any change in circumstances (CiC) for Standard and Medium Risk client relationships booked in Bank
• Review and assess the risk of opaque legal structures identified during CiC
• To check quality of submission for name screening for new partners resulting from CiC and request for further information from front office when required
• To ensure adherence to relevant regulatory laws, compliance policies and procedures when performing quality review
• To work with Compliance and other stakeholders

Requirements:

• Possess degree and min 3-5 years’ experience in KYC/AML in a private bank
• Strong working knowledge in MAS 626 Notice Guidelines
• Experience in preparing reports and advanced excel skills

Please state your availability, currentand expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at

www.gmprecruit.com to apply for this position with GMP Job Code: 24037

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Paris Low | Registration No: R22106109

Benefits

✅AWS + 2-3 mths performance bonus

✅Yearly increment

✅Staff discounts (Flight Tix + Outlet)

✅Good exposure & career progressions (Training provided)

✅Fast interview arrangement!

OUR COMPANY

We, at RegASK are a high growth global RegTech company leveraging technology and global network of experts to revolutionize regulatory intelligence, serving the LifeSciences (MedTech, CROs, Pharma) and FMCG industries (Food, Personal Care). RegASK team is highly diverse with more than 10 nationalities across 3 continents, we are entrepreneurial and very agile, enjoying the benefits of working across industries and across the globe.

We are currently recruiting highly motivated talents to expand its team and support its ambitious growth plans.

RegASK is an international, diverse and rewarding place to work. If you are a builder, highly autonomous in your working style, and eager to problem solve, we would love to hear from you.

RegASK is part of Sprim Global Investments portfolio, a group of 500+ people in 19 offices across 6 continents, finding solutions, discovering and implementing new ideas to deliver better health.

THE POSITION

Title:

Chief Operating Officer (COO)

As the COO, you will play a pivotal role in driving operational excellence, scalability, and efficiency across the organization. This individual will collaborate closely with cross-functional teams to streamline processes, enhance productivity, and contribute to the overall success of RegASK. The ideal candidate is a strategic thinker, possesses strong leadership skills, and has a proven track record of optimizing operations in a fast-paced SaaS / Tech-enabled environment. This is a transversal role which includes revenue operations and content operations. You will be working closely with our CEO, Chief Product & Technology Officer and Head of Finance.

Key Responsibilities:

1. Operational Strategy:

· Develop and implement a comprehensive operational strategy aligned with the company's goals and objectives.

· Drive initiatives to optimize processes, reduce costs, and improve overall operational efficiency.

· Develop and implement operational strategies aligned with organizational goals and objectives.

2. Revenue operations:

· Collaborate closely with sales, marketing, and customer success teams to ensure alignment of revenue goals. Act as a bridge between departments, facilitating communication and addressing operational challenges.

· Revenue strategy:

o Work in collaboration to develop and implement a comprehensive revenue operations strategy aligned with the company growth subjective.

o Collaborate with sales, marketing, and customer success teams to optimize revenue generation processes.

· Sales process optimization:

o Analyze and optimize the end-to-end sales process to improve efficiency and accelerate deal cycles.

o Implement tools and technologies to enhance sales productivity and performance.

· Forecasting & Budgeting:

o Collaborate with finance to develop accurate revenue forecasts and budgets.

o Monitor performance against targets and implement corrective measures as needed.

3. Team Leadership:

· Lead, mentor, and inspire a high-performing operations team.

· Foster a culture of collaboration, innovation, and continuous improvement.

· Establish clear performance metrics and goals for the operations team, ensuring alignment with company objectives.

4. Process Optimization:

· Identify and implement process improvements across various departments to enhance workflow and efficiency.

· Work closely with department heads to analyze current processes and recommend enhancements to drive scalability.

· Implement best practices and standards for operational excellence.

· Identify and pursue opportunities for process improvement and cost optimization.

· Ensure seamless coordination and alignment of operational activities with overall business objectives.

5. Data Analysis:

· Utilize data-driven insights to make informed decisions and drive operational improvements.

· Implement key performance indicators (KPIs) to measure and track the success of operational initiatives

6. Risk Management:

· Identify and mitigate operational risks that may impact the business and develop strategies to mitigate them.

· Develop and implement contingency plans for critical operational functions.

Requirements:

· Bachelor's degree in Business Administration, Operations Management, or a related field.

· 10 years of experience in senior operations role, within a SaaS or technology driven company.

· Familiarity with Technical and software proficiency

· Tech tools relevant to this position

· Strong leaderships and team management skills.

· Excellent analytical and problem-solving abilities.

· Effective communication and interpersonal skills.

· Project management and organisational skills

· Experience with Series A and Board participation will be an added advantage.

· Strategic thinking & Cross functional skills

· Knowledge of LifeScience / Software industry is a plus

How to Apply:

If you are excited about this opportunity and believe you have the skills and qualifications to excel as our COO, please submit your resume for consideration.

Please include, COO application on the subject line.

We appreciate all applications, but only selected candidates will be contacted for an interview.

Thank you for considering joining the RegASK team. We look forward to reviewing your application!

Objectives of this role

• Take responsibility (either directly or via staff) for all cash management, investments, insurance, budgeting, and financial reporting, and help drive the company’s financial strategy and hiring needs
• Coordinate and reporting development of annual operating, capital, and program budgets
• Ensure cash flow is compatible with operations by overseeing day-to-day accounting, recording, reporting, and internal-control activities of the organization
• Develop and implement best practices and tools to ensure a well-controlled yet flexible organization that has strong fiscal management, project coordination, cross-team communications, and workflows
• Comply with national and local financial requirements by studying existing and new legislation and taking appropriate action

Responsibilities

• Work with senior managers to efficiently develop budget proposals, provide access to project finance information, and ensure contract/grant compliance and reporting
• Research revenue opportunities and economic trends, analyze internal operations, and identify areas for cost reduction and process enhancement
• Perform risk management through analysis of company liabilities and investments, and evaluate and manage capital structure and fundraising initiatives
• Monitor business performance with tracking tools, establish corrective measures as needed, and prepare detailed reports for earnings calls, management team, and rest of company
• Manage finance personnel and oversee financial IT systems, ensuring compliance with relevant regulatory entities

Required skills and qualifications

• Five or more years of experience in executive leadership roles
• Excellent leadership skills, with steadfast resolve and personal integrity
• Exceptional verbal, written, and visual communication skills
• Japanese speaking at business level
• Understanding of advanced accounting, regulatory issues, and tax planning
• Working knowledge of how to raise capital outside traditional lines of credit

Preferred skills and qualifications

• Master’s degree (or equivalent experience) in accounting, business accounting, or finance
• International finance experience
• Professional certification (ex: Certified Public Accountant)

Responsibilities:

• Assist in office facilities and maintenance requirements by scheduling, assigning and follow up with vendor/ contactors on work progress;
• Undertake and oversee office renovation projects and work with various vendors/ contractors to ensure completion;
• Assist in enhancing office efficiency by planning and implementing office systems, layouts, and safety equipment’s procurement;
• Recommend any improvements to reduce cost or increase efficiency of the facilities services;
• Responsible in the general office management like yearly carpet and office cleaning service
• Assist with Building Management FSM to conduct and coordinate fire drill - CERT exercise
• Support Production and Engineering departments on facilities maintenance, not limited to yearly disposal of expired chemical and damaged equipment under the compliance procedure
• Track and update planned preventive maintenance schedule. Manage quarterly/ yearly renewal and compliance of necessary building and facilities permits and inspections
• Organize and maintain proper facilities management documentation and records
• Provide Office Admin support

Requirements:

• GCE ‘0’ Level or above
• At least 3 years of relevant working experience in Singapore
• Proficient in MS Office software
• Bilingual in both English and Mandarin
• Possess good interaction skills and able to communicate with people at all levels
• Strong coordination and multi-tasking skills
• Able to work fast pace environment and complete assigned tasks within schedules
• Willing to do hands-on work such as packing, checking and organizing stock items
• Responsible, committed and independent
• Positive work attitude and keen to acquire new knowledge for self-improvement
• Basic salary commensurate with experience