Job Scope -
1. Follow Standard Operating Procedures and resolve customer complaints promptly.
2. Answer to and manage customers queries via Email / Hotline (incoming call).
3. Monitor & follow up on escalated cases that require clarification updates.
4. Adhere to work reporting schedules, carry out instructions and any other ad-hoc duties assigned by your superior.
5. Support departmental Key Performance Indicators set by Management.
6. Ensure a positive client experience by following up and resolving customer service-related issues in an appropriate and timely manner
Requirements -
1. Excellent command of English, both written and spoken.
2. Strong phone contact handling skills and active listening.
3. Pleasant and cheerful personality.
4. Excellent communication and presentation skills.
5. Ability to multi-task, prioritize, and manage time effectively.
6. Able to handle a fast-paced environment.
7. A confident and effective team player and able to work independently and under pressure.